32 Help Desk jobs in Vietnam
Customer Service
Ho Chi Minh City
Công Ty TNHH Identalsoft
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Provide support and assistance to our English speaking customers
- Research, diagnose, analyze and record customer issues and communicate solutions
- Interact with Vietnam Dev and QA members
- Interact with US members
- Work closely with Customer Success Managers to maintain customer satisfaction
- Working overnight shifts
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Competitive salary + 13th Salary + Bonus
Health + Social Insurance
Yearly Travel, Team Building Program, Professional training in US
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
Bachelor’s Level in Computer Science, IT, Marketing, Language, Business Administration, Hotel or related field
- Comfortable English usage for day to day work in Customer service requests
- Knowledgeable in using Microsoft and configuring Windows software
- Attention to detail and prioritization, be customer oriented
- Experience in handling customer service requests, troubleshooting and diagnosing issues
- IT experience with MAC, Database/SQL, network and/or dental environment are a plus
- An ability/ willingness to work overnight shifts
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Quản Lý Sản Xuất,Vận Hành/Sản Xuất
Đại Học
Không yêu cầu
(Mức lương: Thỏa thuận)
- Provide support and assistance to our English speaking customers
- Research, diagnose, analyze and record customer issues and communicate solutions
- Interact with Vietnam Dev and QA members
- Interact with US members
- Work closely with Customer Success Managers to maintain customer satisfaction
- Working overnight shifts
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Competitive salary + 13th Salary + Bonus
Health + Social Insurance
Yearly Travel, Team Building Program, Professional training in US
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
Bachelor’s Level in Computer Science, IT, Marketing, Language, Business Administration, Hotel or related field
- Comfortable English usage for day to day work in Customer service requests
- Knowledgeable in using Microsoft and configuring Windows software
- Attention to detail and prioritization, be customer oriented
- Experience in handling customer service requests, troubleshooting and diagnosing issues
- IT experience with MAC, Database/SQL, network and/or dental environment are a plus
- An ability/ willingness to work overnight shifts
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Quản Lý Sản Xuất,Vận Hành/Sản Xuất
Đại Học
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Executive
Hanoi, Hanoi
Avnet
Posted today
Job Viewed
Job Description
Job Summary:
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
Principal Responsibilities:
- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
- May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
- Maintains and updates electronic and/or hard copy records as required.
- Other duties as assigned.
Job Level Specifications:
- Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
- Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
- Work is performed independently, with mínimal supervision. Able to establish priorities and manage time to complete work.
- Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
- Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.
Work Experience:
- Typically requires a minimum of two years of related experience.
Education and Certification(s):
- High School Diploma or equivalent
Distinguishing Characteristics:
- Must be able to multi-task and work in a fast paced environment.
- May require fluency in more than one language.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
Principal Responsibilities:
- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
- May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
- Maintains and updates electronic and/or hard copy records as required.
- Other duties as assigned.
Job Level Specifications:
- Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
- Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
- Work is performed independently, with mínimal supervision. Able to establish priorities and manage time to complete work.
- Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
- Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.
Work Experience:
- Typically requires a minimum of two years of related experience.
Education and Certification(s):
- High School Diploma or equivalent
Distinguishing Characteristics:
- Must be able to multi-task and work in a fast paced environment.
- May require fluency in more than one language.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Leader
Ho Chi Minh City
STEPMEDIA SOFTWARE CO.,LTD
Posted today
Job Viewed
Job Description
We are looking for Customer Service Lead to join our team and provide the best service to our customer
You will working at the newest O2O e-commerce platform at Viet Nam. English - Chinese - Vietnamese spoken.
You will lead customer service team and provide the best customer service to our customer.
**YOUR SKILL AND EXPERIENCE**
- Team leader experience: 2 years, team size from 5
- Experience with: e-commerce
- Monitor and improve processes to improve KPIs, customer experience, and work productivity
- Proactive at solve problem, Collaborate with other groups / departments to achieve business goals
- Develop training plans for your team members.
- Forecast of daily workload and peak time, plan to complete backlog but still maintain KPI
- English or Chinese: fluently
**WHY YOU WILL LOVE WORKING HERE ?**
- Salary: nego (20-30M gross)
- KPI bonus
- 13 + 14th bonus
- Annual trip
- 15 days annual leave
- Insurance full gross salary
Loại hình công việc: Toàn thời gian, Cố định
Lương: 20.000.000₫ - 30.000.000₫ một tháng
You will working at the newest O2O e-commerce platform at Viet Nam. English - Chinese - Vietnamese spoken.
You will lead customer service team and provide the best customer service to our customer.
**YOUR SKILL AND EXPERIENCE**
- Team leader experience: 2 years, team size from 5
- Experience with: e-commerce
- Monitor and improve processes to improve KPIs, customer experience, and work productivity
- Proactive at solve problem, Collaborate with other groups / departments to achieve business goals
- Develop training plans for your team members.
- Forecast of daily workload and peak time, plan to complete backlog but still maintain KPI
- English or Chinese: fluently
**WHY YOU WILL LOVE WORKING HERE ?**
- Salary: nego (20-30M gross)
- KPI bonus
- 13 + 14th bonus
- Annual trip
- 15 days annual leave
- Insurance full gross salary
Loại hình công việc: Toàn thời gian, Cố định
Lương: 20.000.000₫ - 30.000.000₫ một tháng
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Service Executive
Ho Chi Minh City
Avery Dennison
Posted today
Job Viewed
Job Description
Company Description
**Job Description**:
Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment
Key responsibilities:
1. Handle order processing in accounts:
- Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.
- Provide responsive order management support including order entry, or expediting and shipment information to customers
- Size of customer: high complexity, ie. complex RBO, new RBO, mega factories)
2. Handle customer complaint:
- Resolve customer complaints professionally and tactfully.
- Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales related to invoices, payment issues
3. Coordinate with other department:
- Partner with Inside Sales to assist in achieving sales goals.
- Proactively communicate supply chain issues and provide alternatives.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Back-up team-members when workload makes this necessary
4. Following-up:
- Coordinate & follow up return, defected labels in handling process properly
**Qualifications**:
- Bachelor’s degree.
- At least 05 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin.
- Strong written, verbal skills in English - Chinese bilingual is an advantage.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
- Excellent customer service & presentation skills.
- Willing to work OT if any.
**Job Description**:
Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment
Key responsibilities:
1. Handle order processing in accounts:
- Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.
- Provide responsive order management support including order entry, or expediting and shipment information to customers
- Size of customer: high complexity, ie. complex RBO, new RBO, mega factories)
2. Handle customer complaint:
- Resolve customer complaints professionally and tactfully.
- Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales related to invoices, payment issues
3. Coordinate with other department:
- Partner with Inside Sales to assist in achieving sales goals.
- Proactively communicate supply chain issues and provide alternatives.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Back-up team-members when workload makes this necessary
4. Following-up:
- Coordinate & follow up return, defected labels in handling process properly
**Qualifications**:
- Bachelor’s degree.
- At least 05 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin.
- Strong written, verbal skills in English - Chinese bilingual is an advantage.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
- Excellent customer service & presentation skills.
- Willing to work OT if any.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative (Chat)
Ho Chi Minh City
Intrepid Group
Posted today
Job Viewed
Job Description
**About Us**
Intrepid Group
Ascential Group
With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange.
**Your Responsibilities**
- Provide answer to customers inquiries and questions related to product information, promotions, discount vouchers, etc;
- Assist customers to order, exchange, evaluate on e-commerce platforms such as Lazada, Shopee, Tiki, TikTok etc
- Provide responses to ratings and/or reviews from customers
- Record daily chat data, through daily logs from PowerLog or manual daily logs
- Escalate to internal or external parties, if needed, through internal means of escalations process (ASANA)
- Resolve customer complaints within set SLAs (service level agreements)
- Learn new product information, promotions and discounts as updated.
- Make occasional outbound calls as needed.
- Other assignments, as provided by Management and/or Line Manager.
**Qualifications**
- 1-3 years of experience in a similar role, at a distributor, ecommerce enabler, brand, retailer, or marketplace platform
- Understanding of chat metrics of ecommerce platform
- Optimize and maximize all features relating to chat channel on platforms
- Analytical skills and attention to details
- Team working skills
- Ability to thrive effectively under pressure
- Good written and verbal communication skills
- Good problem-solving and people skills
- Effective presentation and organizational skills
- Self-motivated with ability to multitask
**What do we offer**
- Excellent and competitive compensation package
- 5-days working week, work under flexible shift (8 working hours and 1 hours for break)
- Hybrid work environment
- Professional and open working environment - culturally integrating the best of Western and Vietnamese cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
- Annual leave for all Vietnamese holidays recognized by Vietnamese labor law and standardized 15 days personal annual leave.
Intrepid Group
Ascential Group
With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange.
**Your Responsibilities**
- Provide answer to customers inquiries and questions related to product information, promotions, discount vouchers, etc;
- Assist customers to order, exchange, evaluate on e-commerce platforms such as Lazada, Shopee, Tiki, TikTok etc
- Provide responses to ratings and/or reviews from customers
- Record daily chat data, through daily logs from PowerLog or manual daily logs
- Escalate to internal or external parties, if needed, through internal means of escalations process (ASANA)
- Resolve customer complaints within set SLAs (service level agreements)
- Learn new product information, promotions and discounts as updated.
- Make occasional outbound calls as needed.
- Other assignments, as provided by Management and/or Line Manager.
**Qualifications**
- 1-3 years of experience in a similar role, at a distributor, ecommerce enabler, brand, retailer, or marketplace platform
- Understanding of chat metrics of ecommerce platform
- Optimize and maximize all features relating to chat channel on platforms
- Analytical skills and attention to details
- Team working skills
- Ability to thrive effectively under pressure
- Good written and verbal communication skills
- Good problem-solving and people skills
- Effective presentation and organizational skills
- Self-motivated with ability to multitask
**What do we offer**
- Excellent and competitive compensation package
- 5-days working week, work under flexible shift (8 working hours and 1 hours for break)
- Hybrid work environment
- Professional and open working environment - culturally integrating the best of Western and Vietnamese cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
- Annual leave for all Vietnamese holidays recognized by Vietnamese labor law and standardized 15 days personal annual leave.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Senior Analyst
Ho Chi Minh City
Manulife
Posted today
Job Viewed
Job Description
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
**Working Arrangement**
Hybrid
**The opportunity**
This role is accountable for providing quality, phone-based customer service to callers. Requires advanced knowledge of products and processes to research and provide solutions to complex issues that fall outside normal processes. Provide back-up for Team Leaders as needed.
**Responsibilities**
**1. Kiểm soát và thực hiện việc trả lời điện thoại của khách hàng(Monitor and handle hotline calls from clients)**
- Giải đáp thắc mắc của khách hàng về hợp đồng và quy định hành chính liên quan đến hợp đồng bảo hiểm (Reply clients’ inquiries about policy and admin procedures related to policy)
- Hướng dẫn khách hàng thực hiện thủ tục hành chính khi khách hàng yêu cầu (Guide clients to fullfil admin procedures according to clients’ requests)
- Tư vấn khách hàng duy trì hợp đồng (Handle policy conservation)
- Kiểm tra và trả lời tin nhắn của Khách hàng từ hộp thư thoại hàng ngày (Check & reply daily messages from telephone box)
- Tiếp nhận khiếu nại khách hàng và phối hợp với nhân viên/bộ phận liên quan giải quyết khiếu nại (Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients)
- Thực hiện các công việc liên quan đến khiếu nại từ Khách hàng (Complaint handling)
- Thực hiện thay đổi thông tin hợp đồng bảo hiểm qua điện thoại theo yêu cầu của khách hàng (Process policy changes via phone when client requests as requirements)
**2. Kiểm soát và thực hiện các cuộc gọi chủ động đến khách hàng (Monitor and handle outbound calls to clients)**:
- Liên hệ tư vấn và giải đáp thắc mắc của KH sau cuộc gọi chúc mừng hợp đồng mới cấp (Hanle call-back for welcome calls).
- Kiểm tra ngẫu nhiên HĐ trước khi cấp theo yêu cầu của bộ phận thẩm định (Random check call to client before issuing policy)
- Kiểm tra ngẫu nhiên KH tham gia HĐBH liên kết đầu tư/ liên kết chung trước khi cấp (Randome check call to client buying RPUL & UL products)
- Liên hệ KH theo danh sách từ POS (Policy suspense, unsuccessful bank-transfer )
- Thực hiện liên hệ KH theo danh sách hàng quý của bộ phận Quan hệ Khách hàng (Quarterly mini-survey to clients as Customer Relationship Unit’s request).
- Thực hiện các cuộc gọi chủ động khác đến Khách hàng khi được phân công (Other outbound call as assigned)
**4. Kiểm soát và thực hiện việc huấn luyện/hướng dẫn cho các nhân viên mới và buổi họp chia sẻ thủ tục hành chính với bộ phận kinh doanh (Monitor and conduct training refreshment for new staff and have administration presentations to agency force)**
- Thực hiện huấn luyện cho các nhân viên mới (Conduct tranining for new comers)
- Thực hiện chương trình nâng cao nghiệp vụ cho các đồng nghiệp (Conduct refresh training for colleagues)
- Thực hiện buổi họp chia sẻ với bộ phận kinh doanh (Have administration presentation to agency force)
**5. Các công việc khác (Other tasks)**
- Đảm bảo thông tin của khách hàng được bảo quản tuyệt mật tại các khu vực phụ trách (Ensure client’s information is kept confidential at respective locations)
- Tuân thủ các chính sách/ quy định của công ty (Ensure company policies/ regulatory/ requirements are followed at respective location)
- Hỗ trợ thực hiện công việc của bộ phận khi cần (Support daily team tasks when necessary)
- Hỗ trợ công việc khi đồng nghiệp nghỉ phép (Back up for Colleague)
- Đảm bảo hoàn tất công việc hàng ngày chính xác và kịp thời (Ensure to complete daily work exactly and timely)
- Quản lý tài sản, cơ sở vật chất và chi tiêu của văn phòng (Control expenses within budget and manage office property)
- Thực hiện các công việc theo sự chỉ định của cấp quản lý trực tiếp (Perform tasks when assigned by direct management).
Ghi chú khác:
Khi có sự thay đổi yêu cầu công việc cho nhân viên thì sẽ có sự thống nhất lại bảng mô tả công việc
(In case of change in job assignment for CC staff, the job des
**Working Arrangement**
Hybrid
**The opportunity**
This role is accountable for providing quality, phone-based customer service to callers. Requires advanced knowledge of products and processes to research and provide solutions to complex issues that fall outside normal processes. Provide back-up for Team Leaders as needed.
**Responsibilities**
**1. Kiểm soát và thực hiện việc trả lời điện thoại của khách hàng(Monitor and handle hotline calls from clients)**
- Giải đáp thắc mắc của khách hàng về hợp đồng và quy định hành chính liên quan đến hợp đồng bảo hiểm (Reply clients’ inquiries about policy and admin procedures related to policy)
- Hướng dẫn khách hàng thực hiện thủ tục hành chính khi khách hàng yêu cầu (Guide clients to fullfil admin procedures according to clients’ requests)
- Tư vấn khách hàng duy trì hợp đồng (Handle policy conservation)
- Kiểm tra và trả lời tin nhắn của Khách hàng từ hộp thư thoại hàng ngày (Check & reply daily messages from telephone box)
- Tiếp nhận khiếu nại khách hàng và phối hợp với nhân viên/bộ phận liên quan giải quyết khiếu nại (Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients)
- Thực hiện các công việc liên quan đến khiếu nại từ Khách hàng (Complaint handling)
- Thực hiện thay đổi thông tin hợp đồng bảo hiểm qua điện thoại theo yêu cầu của khách hàng (Process policy changes via phone when client requests as requirements)
**2. Kiểm soát và thực hiện các cuộc gọi chủ động đến khách hàng (Monitor and handle outbound calls to clients)**:
- Liên hệ tư vấn và giải đáp thắc mắc của KH sau cuộc gọi chúc mừng hợp đồng mới cấp (Hanle call-back for welcome calls).
- Kiểm tra ngẫu nhiên HĐ trước khi cấp theo yêu cầu của bộ phận thẩm định (Random check call to client before issuing policy)
- Kiểm tra ngẫu nhiên KH tham gia HĐBH liên kết đầu tư/ liên kết chung trước khi cấp (Randome check call to client buying RPUL & UL products)
- Liên hệ KH theo danh sách từ POS (Policy suspense, unsuccessful bank-transfer )
- Thực hiện liên hệ KH theo danh sách hàng quý của bộ phận Quan hệ Khách hàng (Quarterly mini-survey to clients as Customer Relationship Unit’s request).
- Thực hiện các cuộc gọi chủ động khác đến Khách hàng khi được phân công (Other outbound call as assigned)
**4. Kiểm soát và thực hiện việc huấn luyện/hướng dẫn cho các nhân viên mới và buổi họp chia sẻ thủ tục hành chính với bộ phận kinh doanh (Monitor and conduct training refreshment for new staff and have administration presentations to agency force)**
- Thực hiện huấn luyện cho các nhân viên mới (Conduct tranining for new comers)
- Thực hiện chương trình nâng cao nghiệp vụ cho các đồng nghiệp (Conduct refresh training for colleagues)
- Thực hiện buổi họp chia sẻ với bộ phận kinh doanh (Have administration presentation to agency force)
**5. Các công việc khác (Other tasks)**
- Đảm bảo thông tin của khách hàng được bảo quản tuyệt mật tại các khu vực phụ trách (Ensure client’s information is kept confidential at respective locations)
- Tuân thủ các chính sách/ quy định của công ty (Ensure company policies/ regulatory/ requirements are followed at respective location)
- Hỗ trợ thực hiện công việc của bộ phận khi cần (Support daily team tasks when necessary)
- Hỗ trợ công việc khi đồng nghiệp nghỉ phép (Back up for Colleague)
- Đảm bảo hoàn tất công việc hàng ngày chính xác và kịp thời (Ensure to complete daily work exactly and timely)
- Quản lý tài sản, cơ sở vật chất và chi tiêu của văn phòng (Control expenses within budget and manage office property)
- Thực hiện các công việc theo sự chỉ định của cấp quản lý trực tiếp (Perform tasks when assigned by direct management).
Ghi chú khác:
Khi có sự thay đổi yêu cầu công việc cho nhân viên thì sẽ có sự thống nhất lại bảng mô tả công việc
(In case of change in job assignment for CC staff, the job des
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Officer (Temporary)
Hanoi, Hanoi
NavigosSearch
Posted today
Job Viewed
Job Description
**What We Can Offer**:
1. Customer Relationship Management
- Ensure new Customer accounts are properly administered
- Maintain and expand Customer relationship within order processing and scope of service level
- Ensure Customer orders are properly administered and delivered
- Ensure timely receipt of payments from Customers
- Maintain close working relationships with internal & external parties serving as a communication link between Customer and Sales Staffs to ensure responsiveness.
- Support customers’ request for product or delivery related documents
- Support customer and sales request for samples.
2. Claims Handling
- Ensure customer complaint process is properly managed and resolved
3. Reporting
- Accurately report on customer order status and any other information that may be relevant to Company’s business interest.
- Provide audit supports
4. Perform other ad-hoc tasks as assigned by superior.
**Job Requirements**:
- Must have SAP experience
- Proven track record in a progressive MNC
- At least 2 years of experience in Customer Service
- Strong in Microsoft Office eg. MS excel, MS word.
**Job Locations**:
- Ha Noi
1. Customer Relationship Management
- Ensure new Customer accounts are properly administered
- Maintain and expand Customer relationship within order processing and scope of service level
- Ensure Customer orders are properly administered and delivered
- Ensure timely receipt of payments from Customers
- Maintain close working relationships with internal & external parties serving as a communication link between Customer and Sales Staffs to ensure responsiveness.
- Support customers’ request for product or delivery related documents
- Support customer and sales request for samples.
2. Claims Handling
- Ensure customer complaint process is properly managed and resolved
3. Reporting
- Accurately report on customer order status and any other information that may be relevant to Company’s business interest.
- Provide audit supports
4. Perform other ad-hoc tasks as assigned by superior.
**Job Requirements**:
- Must have SAP experience
- Proven track record in a progressive MNC
- At least 2 years of experience in Customer Service
- Strong in Microsoft Office eg. MS excel, MS word.
**Job Locations**:
- Ha Noi
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service (Fluent English)
Ho Chi Minh City
Công Ty TNHH TMT Insurance Group
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 14 - 18 triệu VNĐ)
- Receive and manage customer complaints and issues and provide information to the appropriate departments to handle those complaints.
- Receive and handle customer requests/inquiries related to products/services provided by the Company
- Monitor and continuously update the Company's policies on products/services
- Promote promotional programs, attractive preferential service packages of businesses to customers.
- Connect relationships with customers.
- Ensure customer requests are fulfilled and responded to quickly, completely and accurately, bringing satisfaction to customers.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Probational salary 12,750,000 / 1 Month (hard salary)
- Salary Sign official contract 15,000,000 / 1 month (hard salary and can increase if you do well)
- Probation period: 02 months
Benefits:
- Pay salary twice a month (the 4th and 19th of every month)
- Always have the opportunity to learn and advance in work and career
- Working in a dynamic and flexible environment.
- Salary increase commensurate with capacity.
- Increase salary for all employees working for more than 12 months once a year (7 - 10%)
- Trained to meet job requirements
- Participating fully in social insurance, health insurance, unemployment insurance
- Being paid social insurance by the company based on the salary signed in the labor contract (Example: Salary 14,000,000 / 1 month, the company pays social insurance 3,010,000 / 1 month)
- The company prepares snacks available in the office such as tea, coffee, soft drinks, yogurt, cakes, candies, instant noodles, instant noodles, vermicelli, porridge.
- Microwave available to heat food
- Fully equipped with equipment to serve the job such as: computer, headset, uniform shirt, slippers, drinking glasses.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Proficient in English speaking and writing skills: (Ielts 6.0 or Toeic 750 is a plus)
- Self-study, independent work and good teamwork skills
- Experience in customer service, basic Bank or Insurance knowledge, is an advantage.
Nature of work:
Working night shift according to US company hours as follows:
Working time: 21:00 pm to 6:00 am (with 2 hours to rest between hours)
Working from Monday to Friday
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 14 - 18 triệu VNĐ)
- Receive and manage customer complaints and issues and provide information to the appropriate departments to handle those complaints.
- Receive and handle customer requests/inquiries related to products/services provided by the Company
- Monitor and continuously update the Company's policies on products/services
- Promote promotional programs, attractive preferential service packages of businesses to customers.
- Connect relationships with customers.
- Ensure customer requests are fulfilled and responded to quickly, completely and accurately, bringing satisfaction to customers.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Probational salary 12,750,000 / 1 Month (hard salary)
- Salary Sign official contract 15,000,000 / 1 month (hard salary and can increase if you do well)
- Probation period: 02 months
Benefits:
- Pay salary twice a month (the 4th and 19th of every month)
- Always have the opportunity to learn and advance in work and career
- Working in a dynamic and flexible environment.
- Salary increase commensurate with capacity.
- Increase salary for all employees working for more than 12 months once a year (7 - 10%)
- Trained to meet job requirements
- Participating fully in social insurance, health insurance, unemployment insurance
- Being paid social insurance by the company based on the salary signed in the labor contract (Example: Salary 14,000,000 / 1 month, the company pays social insurance 3,010,000 / 1 month)
- The company prepares snacks available in the office such as tea, coffee, soft drinks, yogurt, cakes, candies, instant noodles, instant noodles, vermicelli, porridge.
- Microwave available to heat food
- Fully equipped with equipment to serve the job such as: computer, headset, uniform shirt, slippers, drinking glasses.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Proficient in English speaking and writing skills: (Ielts 6.0 or Toeic 750 is a plus)
- Self-study, independent work and good teamwork skills
- Experience in customer service, basic Bank or Insurance knowledge, is an advantage.
Nature of work:
Working night shift according to US company hours as follows:
Working time: 21:00 pm to 6:00 am (with 2 hours to rest between hours)
Working from Monday to Friday
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
7
Customer Service (English Line)
Ho Chi Minh City
CÔNG TY TNHH NASHTECH VIỆT NAM
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Providing accurate, valid, and complete information by using the right tools, methods, and processes for customers
Following the instructions of superiors
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Competitive salary
13th month salary
14 days of annual leave
Accident insurance 24/7
Team building activities
Active and professional environment
Other benefits following Labor Code and Social Insurance Laws
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
College or Bachelor degree in any field;
Good at English (4 skills);
Good analytical and problem-solving skills, self-motivated and proactive approach;
Capable of working independently;
Able to work rotating shifts, especially, nightshift.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Điện/Điện tử
Đại Học
Không yêu cầu
(Mức lương: Thỏa thuận)
Providing accurate, valid, and complete information by using the right tools, methods, and processes for customers
Following the instructions of superiors
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Competitive salary
13th month salary
14 days of annual leave
Accident insurance 24/7
Team building activities
Active and professional environment
Other benefits following Labor Code and Social Insurance Laws
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
College or Bachelor degree in any field;
Good at English (4 skills);
Good analytical and problem-solving skills, self-motivated and proactive approach;
Capable of working independently;
Able to work rotating shifts, especially, nightshift.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Điện/Điện tử
Đại Học
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Executive (Logistics)
Ho Chi Minh City
Công ty TNHH Vận tải và Giao nhận GAC Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Customer Service and Sales Support.
- Coordinate all air and sea freight activities, including booking, documentation, data entry, shipment organization & tracking, billing, arranging transport.
- Communicate on daily basis with shipping lines, airlines, truckers, customers, warehouse; sales representatives and oversea agent offices.
- Use and maintenance of internal freight system for creating potential customer, making and managing order for new shipments, creating import & export FCL, LCL and air forwarding jobs, Logging Sea Cargo, Export Customs Manifest, PRA, Monitor customs clearance.
- Other ad-hoc duties when being assigned;
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary & year-end bonus by individual ability and company’s performance.
- 16 days of annual leaves per year
- SHUI on 100% salary under Labor Contract
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- At least 2-years of experience in the same role/same industry is required for this position.
- Excellent English skills in both written and oral
- Good customer service skills
- Ability to cope with repetitive or continuous support queries
- Solid computer skills with the ability to learn new systems quickly
- With positive attitude towards difficult situation.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Xuất Nhập Khẩu
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 10 - 15 triệu VNĐ)
- Customer Service and Sales Support.
- Coordinate all air and sea freight activities, including booking, documentation, data entry, shipment organization & tracking, billing, arranging transport.
- Communicate on daily basis with shipping lines, airlines, truckers, customers, warehouse; sales representatives and oversea agent offices.
- Use and maintenance of internal freight system for creating potential customer, making and managing order for new shipments, creating import & export FCL, LCL and air forwarding jobs, Logging Sea Cargo, Export Customs Manifest, PRA, Monitor customs clearance.
- Other ad-hoc duties when being assigned;
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary & year-end bonus by individual ability and company’s performance.
- 16 days of annual leaves per year
- SHUI on 100% salary under Labor Contract
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- At least 2-years of experience in the same role/same industry is required for this position.
- Excellent English skills in both written and oral
- Good customer service skills
- Ability to cope with repetitive or continuous support queries
- Solid computer skills with the ability to learn new systems quickly
- With positive attitude towards difficult situation.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Xuất Nhập Khẩu
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
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