6 950 E Commerce Management jobs in Vietnam

Position Summary

• Maximize the revenue and profit by planning and executing the sales strategy and plan optimized for the selected channel account based on the regional business strategy.
• Build a foundation for maximizing sales revenue and profit based on the trust and teamwork with the channel accounts.

Role And Responsibilities

• (Sales target management by channel) Prepare to set the optimal sales target that will drive continued growth of the business unit and channel accounts (partners) and encourage employee morale.
• (Sales strategy setting by channel) Plan the optimal sales strategy that will allow to meet the sales target by analyzing the assigned channel accounts, commercial district, and products.
• (Sales execution) Carry out sales in ways that focuses on achieving the target based on cooperation with channel accounts.
• (Channel monitoring and risk management) Participate in the building of trust with channel accounts and creation of a foundation for continued revenue growth.

Skills And Qualifications

• Develops professional expertise by complying with company policies and procedures
• Works on problems of moderate scope where analyzing situations or data requires a review on various factors
• Exercises judgment within defined procedures and practices to determine appropriate action
• Normally receives general instructions on routine work with detailed instructions on new projects or assignments
• Generally requires a bachelor's degree with a minimum 2 years related experience, or advanced degree without experience
• Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

Position Summary

1. Maximize the revenue and profit by planning and executing the sales strategy and plan optimized for the selected channel account based on the regional business strategy.
2. Build a foundation for maximizing sales revenue and profit based on the trust and teamwork with the channel accounts.

Role and Responsibilities

1. (Sales target management by channel) Prepare to set the optimal sales target that will drive continued growth of the business unit and channel accounts (partners) and encourage employee morale.

2. (Sales strategy setting by channel) Plan the optimal sales strategy that will allow to meet the sales target by analyzing the assigned channel accounts, commercial district, and products.

3. (Sales execution) Carry out sales in ways that focuses on achieving the target based on cooperation with channel accounts.

4. (Channel monitoring and risk management) Participate in the building of trust with channel accounts and creation of a foundation for continued revenue growth.

Skills and Qualifications

• Develops professional expertise by complying with company policies and procedures
• Works on problems of moderate scope where analyzing situations or data requires a review on various factors
• Exercises judgment within defined procedures and practices to determine appropriate action
• Normally receives general instructions on routine work with detailed instructions on new projects or assignments
• Generally requires a bachelor's degree with a minimum 2 years related experience, or advanced degree without experience

Hồ Chí Minh

Ngày hết hạn:

Kinh nghiệm:

Từ 1 năm

Cấp bậc:

Nhân viên

Bằng cấp:

Cao đẳng

Hình thức:

Toàn thời gian

MÔ TẢ CÔNG VIỆC :

1. Sales & Tư vấn tuyển sinh (nhiệm vụ trọng tâm)

• Tìm kiếm học viên mới: chủ động khai thác data từ Marketing, gọi điện thoại/telesales, tư vấn trực tuyến qua Zalo, Facebook, Email, hoặc các nền tảng khác.
• Tư vấn và thuyết phục: giới thiệu khóa học, lộ trình học tập, giải đáp thắc mắc, xử lý từ chối, định hướng chương trình phù hợp với nhu cầu học viên.
• Chốt sale & ghi danh: hoàn tất thủ tục đăng ký, hướng dẫn thanh toán, xác nhận lịch khai giảng.
• Đảm bảo doanh số: hoàn thành và nỗ lực vượt các chỉ tiêu doanh số/tháng/quý; theo dõi KPI: số lượng cuộc gọi, số buổi tư vấn, tỷ lệ chuyển đổi, doanh thu cá nhân.
• Upsell & Cross-sell: giới thiệu các khóa học tiếp theo, nâng cấp

2. Quản lý và chăm sóc học viên (Online)

• Thực hiện chăm sóc học viên đang học và học viên tạm ngưng theo đúng quy trình online (qua điện thoại, Zalo, email, LMS), nhằm tăng tỷ lệ tái ghi danh.
• Đảm bảo cung cấp thông tin chính xác, dịch vụ nhanh chóng và thân thiện cho phụ huynh, học viên.
• Tiếp nhận và xử lý các yêu cầu, phản hồi từ phụ huynh/học viên qua các kênh online.
• Cập nhật thông tin học viên, tình trạng học, doanh số lên hệ thống (Core Edu/CRM).
• Triển khai các chương trình giới thiệu bạn bè (referral) để tăng học viên mới.
• Tổ chức các hoạt động cộng thêm online cho học viên & phụ huynh

3. Quản lý hồ sơ học viên, học liệu, giáo trình, quà tặng, thu ngân

• Cập nhật và quản lý hồ sơ học viên, kết quả học tập, chứng chỉ trên hệ thống CoreEdu/CRM
• Quản lý và lưu trữ đề thi, bài thi, tổ chức thi, kết quả thi cho học viên.
• Chuẩn bị và gửi tài liệu học tập online (ebook, app, link tài nguyên) cho học viên.
• Thu các loại phí, quản lý quỹ và báo cáo theo đúng qui trình kế toán
• Hỗ trợ tổ chức thi xếp lớp, thi cuối kỳ online, quản lý đề thi & kết quả thi trên hệ thống.
• Quản lý giáo trình và quà tặng

Xem thêm .

YÊU CẦU CÔNG VIỆC :

• Cao đẳng/Đại học (ưu tiên các ngành Kinh tế, Quản trị kinh doanh, Marketing, Giáo dục, Xã hội).
• Kinh nghiệm: Có kinh nghiệm sales/telesales/CSKH là lợi thế (ưu tiên lĩnh vực Giáo dục, Edtech, khóa học online).
• Giọng tốt, yêu thích công việc và sẵn sàng làm công việc telesales trong một thời gian dài
• Sẵn sàng làm việc ca và làm thêm khi có chiến dịch.
• Kỹ năng giao tiếp và thuyết phục vượt trội.
• Tư duy sales chủ động, định hướng kết quả (result-oriented).
• Thành thạo vi tính văn phòng, ưu tiên biết sử dụng CRM/EdTech platform.
• Chịu được áp lực doanh số.
• Trình độ tiếng Anh: Khá (có thể đọc hiểu và giao tiếp cơ bản).
• Ngoại hình/Thái độ: Thân thiện, năng động, chủ động trong công việc.

Hạn nộp: 29/09/2025 Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

THÔNG TIN CƠ BẢN

Số lượng

1

Nơi làm việc

Quận Hoàn Kiếm - Hà Nội

Giờ làm việc

Giờ hành chính

Loại hình

Công ty Du lịch, lữ hành, phòng vé

Ngành nghề

Kinh doanh & tiếp thị

Vị trí

Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật

05/09/ :06

MÔ TẢ CÔNG VIỆC

Sales Strategy & Planning

• Sales Forecasting & Target Setting/ Dự báo và thiết lập chỉ tiêu doanh số
• Develop and Execute Online Sales Plan/ Phát triển và thực thi các kế hoạch bán hàng trực tuyến
• Drive Direct Online Sales/ Trực tiếp thúc đẩy doanh số bán hàng trực tuyến

Product & Platform Management

• Develop and Manage the Product Portfolio/ Phát triển và quản lý danh mục sản phẩm
• Manage Online Booking Platforms/ Quản lý các đơn hàng trên các nền tảng trực tuyến

Team Operations & Performance Monitoring

• Build Team and Monitor Sales Performance & Conversion/ Xây dựng đội ngũ và giám sát hiệu suất
• Coordinate with Internal Teams/ Phối hợp với các phòng ban nội bộ
• Keep selling to sharpen skills and stay updated with market trends

Customer & Market Engagement

• Customer Engagement & Support/ gắn kết và hỗ trợ khách hàng
• Competitor & Market Research/ hiểu về đối thủ cạnh tranh

Reporting & Executive Communication

• Prepare and present detailed reports to CEO/ chuẩn bị và trình bày các báo cáo chi tiết cho CEO

QUYỀN LỢI ĐƯỢC HƯỞNG

•  Salary: Negotiable.
• Insurance: Full participation in Social Insurance, Health Insurance, and Unemployment Insurance as regulated by law; public holidays and annual leave in compliance with labor regulations.

Allowances: Lunch, parking fee, hotline (if applicable).

• ncentives & Bonuses: Service charge bonus, KPI bonus, Excellent Employee Award, holiday bonuses, etc.
• mployee Care: Birthday gifts, wedding & condolence support, teambuilding activities, annual company trip, periodic health check-ups.

Annual Bonus: 13th-month salary and business performance bonuses (quarterly/yearly).

• raining & Development: Opportunities for professional training and career growth.
• alary Review: Regular salary review based on company policies.
• ther Benefits: Additional rewards and welfare programs according to company policies.

YÊU CẦU CÔNG VIỆC

Proven Track Record & Market Expertise

• Demonstrated outstanding sales achievements in markets such as the U.S., Europe, and Australia.
• Strong ability to design and manage a luxury-focused product portfolio (Vietnam - Laos - Cambodia - Thailand & Beyond)
• In-depth understanding of the inbound tourism industry, as well as luxury inbound tour operators in Vietnam and globally.
• Solid knowledge of high-end travelers' buying behaviors.
• Skilled in developing and implementing pricing strategies.

Leadership & Team Building: Ability to recruit, train, and mentor Sales Executives & Senior Sales.

Performance Management: Setting clear KPIs, monitoring conversion rates, and overseeing sales pipelines.

• Customer-Centric Mindset:
• Proficient in online customer care, handling challenging situations, and increasing customer satisfaction & repeat bookings.
• Cross-Functional Collaboration: Ability to work seamlessly with Marketing, Operations, and Finance teams.
• Analytical & Reporting: Strong Excel skills; capable of preparing insightful reports and delivering clear presentations to the CEO.

Experience & Personal Traits

• Minimum 8 years of experience in inbound tour operators, with at least 2–3 years in the same position
• Logical thinker with strong numerical sensitivity.
• Entrepreneurial mindset, eager to thrive in a startup environment.
• Excellent communication in English (both spoken and written).

YÊU CẦU HỒ SƠ

Candidates are kindly requested to submit their CV in Vietnamese/English directly via the application link or contact HR La Sinfonía via Zalo

Mô tả công việc:

(Mức lương: Thỏa thuận)

Job summary

The Senior eCommerce Key Account Manager (KAM) is a strategic leadership role responsible for managing and optimizing relationships with high-value key accounts in the digital marketplace. This position focuses on driving revenue growth, enhancing customer satisfaction, and leading strategic initiatives that align with the company's overall eCommerce objectives. The Senior KAM will mentor junior team members and collaborate with cross-functional teams to ensure the successful execution of eCommerce strategies.

General responsibilities

Strategic Account Management:

• Develop and implement long-term strategic plans for key strategic accounts (Clients & Customers) to drive growth and profitability.
• Foster strong, trust-based relationships with senior stakeholders at client organizations.

Revenue Growth and Performance Optimization:

• Analyze account performance metrics and market trends to drive initiatives that enhance sales performance and customer engagement.

E-store operation, promotions and transactions

• Monitor KPI on e-market place
• Maintain & update master data (products, pricing, promotion, etc.)
• Data analysis/ Dashboard/ Reporting on EC performance and process enhancement
• Lead activities of merchandising, consumer engagement, loyalty program, monthly promotion plan & execution
• Assist with media plans and provide advice where required.
• Responsible for end-to-end eCommerce performance including Commercial (sales, promotions, pricing, listings content, listing ranking, on-site visibility, etc.) and operation (stock availability, order management, order fulfillment, after-sales service etc)

Performance Monitoring:

• Track and report on account performance metrics.
• Conduct regular business reviews with clients to assess progress and adjust strategies as needed.
• Report as assigned (weekly, monthly)

Cross-Functional Collaboration

• Collaborate with marketing, PMC, Designers, Operation team, Brand team to align strategies and ensure seamless execution.
• Coordinate with external partners to enhance the smooth business flow

Mentorship and Team Development:

• Provide guidance and support to junior KAMs and team members, fostering a culture of collaboration and continuous improvement.

Negotiation and Contract Management:

• Lead negotiations for low-stakes contracts and agreements, ensuring favorable terms for the company.
• Oversee compliance with contractual obligations and

Leadership responsibilities

• Mentorship: Provide guidance and mentorship to junior KAMs and team members, fostering professional growth and skill development.
• Develop Executive Relationships: Build and maintain strong relationships with senior stakeholders at key accounts, enhancing trust and collaboration.
• Influence Stakeholders: Effectively communicate and persuade internal and external stakeholders to support strategic initiatives.
• Track and Analyze Performance Metrics: Regularly review account performance data and adjust strategies as necessary to meet or exceed targets.
• Report to Leadership: Provide updates and insights to senior management regarding account performance, challenges, and opportunities.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

13 payment + Performance bonus

PTI

More enhance training courses

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

Functional skills

• Effective communication skills in English, the local language
• E-retail management experiences (outright & consignment model)
• Proficient in using Seller Center, SAP, Microsoft Office (Excel, Word, PP,.)
• Proficiency in inventory management techniques and tools.

Soft skills

• Strong organizational and multitasking abilities, with excellent attention to details.
• Advanced negotiation and presentation skills.
• Strategic thinking and problem-solving abilities.
• Familiarity with digital marketing strategies and tools.
• Results-oriented mindset with a focus on achieving targets and driving growth.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong problem-solving skills and adaptability to changing market conditions.

Education

• Bachelor qualification in Business Administration, Marketing, Digital, Ecommerce

Work experience

• 2-3 years of work experience in ecommerce industry (Platform, Enabler is preferred)
• Experience in healthcare ecommerce is preferred

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Chăm Sóc Khách Hàng,Giám Sát Bán Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Đại Học

Không yêu cầu

Position Summary

• Maximize the revenue and profit by planning and executing the sales strategy and plan optimized for the selected channel account based on the regional business strategy.
• Build a foundation for maximizing sales revenue and profit based on the trust and teamwork with the channel accounts.

Role And Responsibilities
Sales Management:

• Dealer target: weekly/monthly/quarterly/yearly sales tracking to deliver sales target
• JBP: working closely with dealer to develop JBP activities by monthly/quarterly
• Sales turnover (revenue), stock and AR management
• Others: etc.

Sales Forecast

• Support to analyze the sales data (sales progress; sales mix ratio; sales trend)
• Analyze the GSCM data (trend of AP1; RTF in the system)

Marketing Coordination

• Do the implementation of marketing initiatives & programs including trade & consumer sales promotions
• Work closely with Brand/trade team to provide inputs into marketing activities and execution at stores.

Online Sales

• Develop/co-op with online accounts such as Shopee, Lazada, Tiki…
• Develop Samsung microsite on online accounts
• Develop sales scheme for online accounts

Skills And Qualifications

• Bachelor/ Diploma degree of Business Administration or related field.
• At least 5 years' experience in Ecommerce/ Online Sales for ICT/ Electronics Category
• Can work well under pressure
• Leadership skills.
• Good communication skill and team work spirit.
• Knowledge & skills: fluent English both oral and written, SEO…
• Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

Department Operations

LevelExperienced (Individual Contributor)

LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

1. Product Listing and Compliance Management:

2. Review and approve product listings to ensure adherence to size, quality, and product

nature guidelines.

• Monitor size, packaging standards, and product issues during the storage period.
• Lead the resolution of listing or inbound issues, coordinating with relevant teams to

implement timely and effective solutions.

1. Inventory and SKU Management:

2. Conduct regular audits of product listing information during the inventory lifecycle to

maintain compliance with company standards.

• Oversee inactive SKU management, ensuring timely action to optimize SKU mix and

operational efficiency.

• Manage SKU segmentation strategies to streamline processes and improve assortment

performance.

1. Cross-Functional Collaboration and Strategy Support:

2. Partner with the Commercial team to refine assortment strategies that align with

network planning and business priorities.

• Collaborate effectively with Marketing, Business Development, and Warehouse teams to

ensure smooth execution of assortment plans.

• Maintain clear, proactive communication to keep stakeholders aligned on priorities and

changes.

1. Process Improvement and Strategic Initiatives:

2. Analyze operational and commercial data to identify trends, gaps, and opportunities for

improvement.

• Recommend and implement process enhancements that improve efficiency, reduce

errors, and increase business impact.

• Contribute to the development and refinement of standard operating procedures (SOPs)

to strengthen operational excellence.

• Support strategic framework proposals that align with the company's long-term goals.

• Additional Responsibilities:

• Perform tasks as delegated by the line manager to support team and company goals.

Requirements:

• Bachelor's degree in Business, Supply Chain Management, E-commerce, or a related

field.

• 3+ years of proven experience in e-commerce operations, with a strong background in

assortment planning, product listing management, or catalog operations.

• Strong analytical and problem-solving skills, with the ability to interpret complex data

and translate insights into actionable strategies.

• High attention to detail, ensuring accuracy and compliance in product information and

listings.

• Excellent cross-functional communication and collaboration skills, with the ability to

influence and align stakeholders.

• Strong organizational skills and the ability to manage multiple priorities in a fast-paced

environment.

• Strategic thinking mindset with the ability to propose innovative and practical solutions.
• Self-driven, proactive, and capable of working independently while contributing

effectively within a team.

Mô tả công việc:

(Mức lương: Thỏa thuận)

• Bán và tư vấn các sản phẩm cho khách hàng qua các kênh Online của công ty (FB, sàn thương mại điện tử)
• Chăm sóc khách hàng trước và sau khi mua hàng.
• Hỗ trợ, giải đáp thắc mắc, khiếu nại của khách hàng.
• Tư vấn, cung cấp và hỗ trợ thông tin về sản phẩm, thương hiệu, công ty, chính sách bán hàng và chốt đơn trên các kênh (FB, sàn thương mại điện tử).
• CSKH theo hình thức Chat hoặc Telesale sau đó lên đơn hàng trên hệ thống.
• Giải đáp các thắc mắc của khách, phối hợp với CSKH để chăm sóc khách sau khi mua hàng.
• Trực fanpage, tổng đài, hotline theo lịch phân công công việc, không để miss cuộc gọi trong giờ làm việc, liên hệ lại cho khách hàng đã có cuộc gọi nhỡ.
• Hoàn thành mục tiêu doanh số hàng tháng theo KPIs. Nắm được tình hình doanh thu của phòng Sales Online, đưa ra ý kiến đóng góp hỗ trợ Trưởng phòng và Giám đốc. Làm việc theo mục tiêu cá nhân, phòng và công ty.
• Phân loại đánh giá được tệp khách hàng mà sản phẩm của công ty hướng tới.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• Tham gia đầy đủ BHXH, BHYT, BHTN. theo quy định pháp luật.
• Được hỗ trợ chi phí cho các khóa đào tạo nâng cao nghiệp vụ.
• Tham gia hoạt động Team Building hàng năm, new year party/ year end party, các hoạt động gắn kết khác vào các dịp lễ, sinh nhật.
• Được hưởng chính sách ưu đãi mua sắm tại công ty.
• Môi trường làm việc trẻ trung, năng động và chuyên ngh

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

1. Yêu cầu về trình độ, kiến thức, chuyên môn và nghiệp vụ:

2. Tốt nghiệp Trung cấp trở lên.

3. Hiểu biết về ngành thời trang và thương mại điện tử.

4. Yêu cầu về kỹ năng/khả năng:

5. Có kỹ năng quan sát nhạy bén, quản lý được thời gian, công việc.

6. Có khả năng giao tiếp tốt, nắm bắt được tâm lý khách hàng.

7. Yêu cầu về phẩm chất cá nhân:

8. Có tinh thần trách nhiệm cao;

9. Chịu khó và cẩn trọng trong công việc.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Bán Lẻ,Bán Sỉ/Bán Lẻ/Cửa Hàng,Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề

Không yêu cầu

Ytech is seeking a customer-focused 
Customer Service cum Online Sales Executive
 with healthcare/medical experience. The role blends online customer support and sales with occasional offline/on-site support (e.g., delivery point setup, troubleshooting, events).

Responsibilities

Customer Service & Support (Online)

• Respond to inquiries via chat, social, Zalo, phone and email professionally and promptly.
• Guide customers on device use, app onboarding, data interpretation, and basic troubleshooting.
• Collect and relay customer feedback to product and marketing teams.

Online Sales & Conversion

• Qualify online leads, advise on product fit, support checkout and payment steps.
• Drive conversions and identify upsell/cross-sell opportunities.
• Maintain accurate records in CRM and follow up on orders and payments.

Offline / On-Site Support

• Provide on-site assistance: device delivery, installation, testing, and user training.
• Support customers at delivery points, clinics, or homes when escalated or scheduled.
• Attend company events and workshops as required to demonstrate products and assist attendees.

Data Tracking & Retention

• Log interactions and usage patterns in CRM.
• Proactively follow up to ensure good in-app experience, encourage re-engagement, and support retention.
• Report common issues and customer insights to improve product and service.

Qualifications

• Degree in Business, Healthcare, Nursing, Pharmacy, or related field.
• 1–2 years in customer service / telesales / online sales; healthcare or medical device experience preferred.
• Strong communication, empathy, and problem-solving skills.
• Comfortable with occasional on-site visits and event participation.
• Proficient with CRM, Google Workspace, and common chat/e-commerce platforms

Send CV to 

— Subject: 
(CS & Online Sales) – Your Full Name