10 Ecommerce Assistant jobs in Vietnam

About Us

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.

The Role

We are seeking a dynamic and results-driven Assistant Group Brand Management - Beauty Category to join our Commercial Team. This role will focus on managing a portfolio of leading Beauty brands (skincare, cosmetics, personal care, haircare, fragrances), driving growth, and achieving commercial excellence.

You will be responsible for building strong ecommerce strategies tailored to the Beauty industry, overseeing P&L performance, and ensuring smooth day-to-day operations across key platforms. This role requires close collaboration with both internal cross-functional teams and external brand partners, while leading and developing a high-performing Brand Management team.

Responsibilities:

• Category Growth & Strategy: Drive revenue, market share, and profitability for Beauty brands, leveraging deep category insights (consumer trends, product innovation, seasonal demand, competitive landscape).
• Ecommerce Partner Management: Lead and negotiate annual agreements with top e-commerce platforms (Shopee, Lazada, TikTok Shop, etc.) to secure strategic visibility, campaigns, and promotional opportunities for Beauty brands.
• P&L & Performance Management: Oversee brand portfolio profitability through robust P&L management, ensuring pricing, promotions, and assortment strategies deliver against targets.
• Campaign & Launch Excellence: Plan and execute high-impact brand campaigns, new product launches, and exclusive activations tailored for the Beauty category.
• Cross-functional Collaboration: Work closely with Marketing, Supply Chain, and Finance to align Beauty brand strategies and deliver seamless end-to-end execution.
• Team Leadership: Coach, develop, and inspire the Brand Management team to deliver outstanding performance, fostering a culture of agility, innovation, and excellence.
• Relationship Building: Cultivate strong, long-term partnerships with Beauty brand principals and ecommerce platforms to ensure alignment on strategic priorities and business growth.

Who we look for:

• 4–6 years of experience in Ecommerce, Brand Management, or Category Management, preferably in the Beauty or FMCG industry.
• Strong commercial acumen with solid experience in P&L management and ecommerce campaign planning.
• Strong analytical mindset, with the ability to turn data into insights to optimize assortment, pricing, and promotions.
• Demonstrated ability to thrive in a fast-paced, high-growth environment.
• Proficiency in Excel and PowerPoint.
• Exceptional communication and presentation skills in English; comfortable influencing senior stakeholders.
• Excellent negotiation and stakeholder management skills with platforms and brand partners.
• Proven track record in managing Beauty brands (skincare, cosmetics, haircare, fragrances, personal care) across online channels.

What we offer:

• Competitive compensation package.
• A professional, international working environment blending diverse cultures to foster creativity and collaboration.
• Opportunity to work with leading global Beauty brands and major ecommerce platforms, shaping their digital presence across SEA.
• Ample career development opportunities via on-the-job exposure and Intrepid University's training (Ecommerce, Beauty category insights, technical skills, leadership).
• A chance to work alongside industry leaders, innovators, and partners who are transforming the beauty ecommerce landscape in SEA.

Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties

About Us
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.

The Role

We are seeking a dynamic and results-driven Assistant Group Brand Management - Beauty Category to join our Commercial Team. This role will focus on managing a portfolio of leading Beauty brands (skincare, cosmetics, personal care, haircare, fragrances), driving growth, and achieving commercial excellence.

You will be responsible for building strong ecommerce strategies tailored to the Beauty industry, overseeing P&L performance, and ensuring smooth day-to-day operations across key platforms. This role requires close collaboration with both internal cross-functional teams and external brand partners, while leading and developing a high-performing Brand Management team.

Responsibilities:

• Category Growth & Strategy: Drive revenue, market share, and profitability for Beauty brands, leveraging deep category insights (consumer trends, product innovation, seasonal demand, competitive landscape).
• Ecommerce Partner Management: Lead and negotiate annual agreements with top e-commerce platforms (Shopee, Lazada, TikTok Shop, etc.) to secure strategic visibility, campaigns, and promotional opportunities for Beauty brands.
• P&L & Performance Management: Oversee brand portfolio profitability through robust P&L management, ensuring pricing, promotions, and assortment strategies deliver against targets.
• Campaign & Launch Excellence: Plan and execute high-impact brand campaigns, new product launches, and exclusive activations tailored for the Beauty category.
• Cross-functional Collaboration: Work closely with Marketing, Supply Chain, and Finance to align Beauty brand strategies and deliver seamless end-to-end execution.
• Team Leadership: Coach, develop, and inspire the Brand Management team to deliver outstanding performance, fostering a culture of agility, innovation, and excellence.
• Relationship Building: Cultivate strong, long-term partnerships with Beauty brand principals and ecommerce platforms to ensure alignment on strategic priorities and business growth.

Who we look for:

• 4–6 years of experience in Ecommerce, Brand Management, or Category Management, preferably in the Beauty or FMCG industry.
• Strong commercial acumen with solid experience in P&L management and ecommerce campaign planning.
• Strong analytical mindset, with the ability to turn data into insights to optimize assortment, pricing, and promotions.
• Demonstrated ability to thrive in a fast-paced, high-growth environment.
• Proficiency in Excel and PowerPoint.
• Exceptional communication and presentation skills in English; comfortable influencing senior stakeholders.
• Excellent negotiation and stakeholder management skills with platforms and brand partners.
• Proven track record in managing Beauty brands (skincare, cosmetics, haircare, fragrances, personal care) across online channels.

What we offer:

• Competitive compensation package.
• A professional, international working environment blending diverse cultures to foster creativity and collaboration.
• Opportunity to work with leading global Beauty brands and major ecommerce platforms, shaping their digital presence across SEA.
• Ample career development opportunities via on-the-job exposure and Intrepid University's training (Ecommerce, Beauty category insights, technical skills, leadership).
• A chance to work alongside industry leaders, innovators, and partners who are transforming the beauty ecommerce landscape in SEA.

Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties

• Manage and optimize product assortments on our e-commerce websites and marketplaces.
• Develop and implement visual merchandising strategies to enhance product discoverability and appeal.
• Write engaging and SEO-friendly product descriptions and specifications.
• Optimize product imagery and video content for maximum impact.
• Analyze sales data and customer behavior to identify trends and opportunities for growth.
• Conduct competitive analysis to benchmark our product offerings and merchandising strategies.
• Collaborate with marketing and content teams to plan and execute promotional campaigns.
• Ensure product information accuracy and consistency across all platforms.
• Monitor inventory levels and work with supply chain teams to manage stock availability.
• Stay updated on the latest e-commerce merchandising best practices and technologies.
• Manage product categorization and navigation to ensure a seamless user experience.
• Test and iterate on different merchandising approaches to improve conversion rates.
• Report on key merchandising KPIs, including sales, conversion rates, and average order value.
• Identify and resolve any issues related to product listings or online store functionality.

• Proven experience in e-commerce merchandising, online retail, or a similar role.
• Strong understanding of online merchandising principles and best practices.
• Excellent analytical skills with experience using e-commerce analytics tools (e.g., Google Analytics).
• Proficiency in managing product information management (PIM) systems and e-commerce platforms (e.g., Shopify, Magento).
• Creative mindset with a keen eye for visual presentation and user experience.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple projects in a remote environment.
• Detail-oriented with a commitment to accuracy.
• Familiarity with SEO best practices for product listings.
• Experience in A/B testing and conversion rate optimization (CRO) is a plus.
• Bachelor's degree in Marketing, Business, or a related field is preferred.
• Fluency in English is essential.

• Manage and optimize product listings on various e-commerce platforms.
• Maintain accurate inventory levels across all sales channels.
• Process customer orders efficiently and accurately.
• Coordinate with third-party logistics (3PL) providers for order fulfillment and shipping.
• Monitor website performance and troubleshoot any operational issues.
• Analyze sales data and provide reports on key performance indicators (KPIs).
• Implement strategies to improve customer satisfaction and reduce return rates.
• Collaborate with marketing and customer service teams to ensure a seamless customer experience.
• Stay updated with e-commerce trends and best practices.

• Proven experience in e-commerce operations, online retail, or a related field.
• Familiarity with major e-commerce platforms (e.g., Shopify, WooCommerce, Amazon Seller Central).
• Strong understanding of inventory management and order fulfillment processes.
• Excellent analytical and problem-solving skills.
• Proficiency in data analysis and reporting.
• Strong communication and collaboration skills, with the ability to work effectively in a remote environment.
• Detail-oriented with excellent organizational skills.
• Experience with customer relationship management (CRM) software is a plus.

• Oversee day-to-day e-commerce operations, including website management, order processing, and customer service.
• Manage inventory levels and ensure accuracy across all sales channels.
• Coordinate with fulfillment centers and third-party logistics (3PL) partners to ensure timely and accurate order delivery.
• Develop and implement strategies to improve the customer experience and drive repeat purchases.
• Analyze sales data, website traffic, and conversion rates to identify trends and opportunities for growth.
• Manage the e-commerce platform, including product listings, content updates, and promotional activities.
• Monitor and optimize shipping costs and delivery times.
• Handle customer inquiries, complaints, and returns efficiently and professionally.
• Collaborate with marketing and product teams to ensure alignment on promotions and product launches.
• Identify and implement process improvements to increase operational efficiency and reduce costs.
• Ensure compliance with all relevant regulations and e-commerce best practices.

• Bachelor's degree in Business Administration, Logistics, Marketing, or a related field.
• Minimum of 5 years of experience in e-commerce operations or management, preferably within a retail environment.
• Proven experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and marketplaces.
• Strong understanding of inventory management systems and order fulfillment processes.
• Experience working with third-party logistics (3PL) providers.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Strong project management and organizational skills.
• Exceptional customer service and communication abilities.
• Proficiency in using e-commerce analytics tools.
• Ability to adapt to a rapidly changing online retail landscape.
• Experience with social commerce integrations is a plus.
• Fluency in Vietnamese and English is required.

• Report to: Vietnam Digital & Social Commerce Lead
• Location: HCMC

Key Responsibilities

• Define growth levers in the customer & translate into growth business plan to deliver the categories growth ambition
• Partner with customers and co-ordinate with internal cross-functions to develop the plan across growth levers & drive perfect execution of the plan in that customer to deliver growth target
• Ensure perfect execution across growth levers and flawless end-to-end fulfillment & delivery to customers
• Develop relationship & partner with customer as strategic partnership for growth with Unilever

STAKEHOLDER

• External: Customers, Distributor
• Internal: CSP, dCom Marketing, Supply chain, other functions

Key Requirements

• Data literacy, perfect execution, digital commerce
• Problem-solving ability with entrepreneur mindset, strong ownership & leadership
• Stakeholder management
• Planning and organization skills
• Very strong knowledge of online business, FMCG industry

Key Experiences

• Min 4+ years working experience in: sales, business development, account management; Online industry, eCommerce, FMCG
• Customer relationship & management experience, strategic and commercial skills/experience

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

• Report to: Vietnam Digital & Social Commerce Lead
• Location: HCMC
• KEY RESPONSIBILITIES
• Define growth levers in the customer & translate into growth business plan to deliver the categories growth ambition
• Partner with customers and co-ordinate with internal cross-functions to develop the plan across growth levers & drive perfect execution of the plan in that customer to deliver growth target
• Ensure perfect execution across growth levers and flawless end-to-end fulfillment & delivery to customers
• Develop relationship & partner with customer as strategic partnership for growth with Unilever

Key Stakeholder

• External: Customers, Distributor
• Internal: CSP, dCom Marketing, Supply chain, other functions
• KEY REQUIREMENTS
• Data literacy, perfect execution, digital commerce
• Problem-solving ability with entrepreneur mindset, strong ownership & leadership
• Stakeholder management
• Planning and organization skills
• Very strong knowledge of online business, FMCG industry
• KEY EXPERIENCES
• Min 4+ years working experience in: sales, business development, account management; Online industry, eCommerce, FMCG
• Customer relationship & management experience, strategic and commercial skills/experience

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.