108 Ecommerce Assistant jobs in Vietnam
Ecommerce Executive Admin Assistant
Ho Chi Minh City
Công Ty TNHH Bc F&b Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Ecommerce Excutive
- Incharge of all works related to operating the ecommerce platform
- Work with the person in charge of the ecommerce platforms to unify and agree on the modes shipping, payment processing, delivery and handling of complaints and returns.
- Post product images and descriptions on ecommerce platforms (shopee, lazada, tiktok.)
- Continously check and update the amount of goods to report out of stock, stop selling, quantity limit.
- Receive and resolve situations and problems that arise related to products orders, wrong shipping, and returns.
- Truck and report on goods sold via ecommerce platforms
- Propose discount programs, shipping support, gifts.to stimulate demand.
- Plan and run advertising on ecommerce platforms (shopee, tiktok, Lazada, tiki.)
- Other tasks as assigned by Manager.
Admin Assistant
- Process the purchase steps such as: gathering quotations, looking for competitive pricing, negotiating the price with suppliers and good received.
- Directly dealing with vendors and third parties;
- Drafting and ensuring the administrative procedures/ purchasing;
- Other tasks as required.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Thưởng
ATTRACTIVE SALARY INCLUDING 13TH MONTH SALARY
Đào tạo
TRAINING & DEVELOPMENT PROGRAM
Cơ hội du lịch
INTERNATIONAL WORKING ENVIRONMENT
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Univeristy graduted or higher
- 2 years experienced; Having worked in the FMCG industry is an advantage
- Open mindset, can-do attitude;
- English fluency is an advantage.
- Trustworthy, careful, ethical and a quick learner
- Hardworking, enthusiastic in work
- Good at Microsoft Office
- Be able to work independently
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Hành chính Văn phòng,Hành Chính/Văn Phòng,Kinh Doanh/Bán Hàng,Phát Triển Thị Trường
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
Ecommerce Excutive
- Incharge of all works related to operating the ecommerce platform
- Work with the person in charge of the ecommerce platforms to unify and agree on the modes shipping, payment processing, delivery and handling of complaints and returns.
- Post product images and descriptions on ecommerce platforms (shopee, lazada, tiktok.)
- Continously check and update the amount of goods to report out of stock, stop selling, quantity limit.
- Receive and resolve situations and problems that arise related to products orders, wrong shipping, and returns.
- Truck and report on goods sold via ecommerce platforms
- Propose discount programs, shipping support, gifts.to stimulate demand.
- Plan and run advertising on ecommerce platforms (shopee, tiktok, Lazada, tiki.)
- Other tasks as assigned by Manager.
Admin Assistant
- Process the purchase steps such as: gathering quotations, looking for competitive pricing, negotiating the price with suppliers and good received.
- Directly dealing with vendors and third parties;
- Drafting and ensuring the administrative procedures/ purchasing;
- Other tasks as required.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Thưởng
ATTRACTIVE SALARY INCLUDING 13TH MONTH SALARY
Đào tạo
TRAINING & DEVELOPMENT PROGRAM
Cơ hội du lịch
INTERNATIONAL WORKING ENVIRONMENT
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Univeristy graduted or higher
- 2 years experienced; Having worked in the FMCG industry is an advantage
- Open mindset, can-do attitude;
- English fluency is an advantage.
- Trustworthy, careful, ethical and a quick learner
- Hardworking, enthusiastic in work
- Good at Microsoft Office
- Be able to work independently
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Hành chính Văn phòng,Hành Chính/Văn Phòng,Kinh Doanh/Bán Hàng,Phát Triển Thị Trường
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
0
Remote E-commerce Customer Support Specialist
94000 Can Tho , Can Tho
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing online retailer specializing in artisanal beauty products, is seeking a dedicated and empathetic Remote E-commerce Customer Support Specialist to join their virtual team. This role is fully remote, offering the flexibility to work from anywhere with a reliable internet connection.
In this vital position, you will be the primary point of contact for customers, providing exceptional support across multiple channels including email, live chat, and social media. Your responsibilities will encompass:
We are looking for candidates with:
In this vital position, you will be the primary point of contact for customers, providing exceptional support across multiple channels including email, live chat, and social media. Your responsibilities will encompass:
- Responding promptly and professionally to customer inquiries regarding product information, order status, shipping, and returns via email, chat, and social media platforms.
- Troubleshooting and resolving customer issues efficiently and effectively, ensuring a high level of customer satisfaction.
- Processing orders, returns, and exchanges with accuracy and attention to detail.
- Educating customers on product benefits, usage, and care, aligning with the brand's commitment to wellness and natural ingredients.
- Identifying and escalating complex issues to the appropriate internal teams, following up to ensure resolution.
- Maintaining a comprehensive knowledge base of all products and company policies to provide accurate information to customers.
- Proactively seeking opportunities to improve the customer experience and provide feedback to management on recurring issues or customer trends.
- Documenting all customer interactions and resolutions in the CRM system.
- Contributing to a positive and collaborative remote team environment.
- Adhering to established service level agreements (SLAs) for response and resolution times.
We are looking for candidates with:
- Proven experience in customer service, preferably within an e-commerce or beauty industry setting.
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency with customer relationship management (CRM) software and e-commerce platforms.
- Ability to multitask, prioritize, and manage time effectively in a remote work environment.
- High school diploma or equivalent; some college education or relevant certification is a plus.
- A genuine interest in beauty, wellness, and natural products.
- A quiet, dedicated workspace with a stable high-speed internet connection.
This advertiser has chosen not to accept applicants from your region.
1
Remote E-commerce Customer Support Specialist
550000 Hoa Sơn
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading online fashion retailer, is looking for a dedicated and customer-focused E-commerce Customer Support Specialist to join their fully remote team. This role is ideal for individuals who are passionate about providing exceptional online customer service and thrive in a virtual work environment. As a Remote E-commerce Customer Support Specialist, you will be the primary point of contact for customers, addressing inquiries and resolving issues via email, live chat, and potentially phone. You will handle a variety of customer concerns, including order tracking, product information, returns and exchanges, and payment issues. Your goal will be to ensure a seamless and positive shopping experience for every customer. Key responsibilities include responding to customer inquiries promptly and professionally, troubleshooting order discrepancies, processing returns and refunds accurately, and escalating complex issues to the appropriate departments. You will also gather customer feedback to help improve products and services. The ideal candidate will have excellent written and verbal communication skills, a patient and empathetic demeanor, and a strong aptitude for learning new systems and processes. Previous experience in customer service, particularly within an e-commerce or retail environment, is highly preferred. Familiarity with customer relationship management (CRM) software and helpdesk platforms is beneficial. We are looking for self-motivated individuals who can manage their time effectively, work independently, and maintain a high level of productivity in a remote setting. A reliable internet connection and a quiet workspace are essential for this role. This is a fantastic opportunity to be part of a growing online business and contribute to its success from the comfort of your own home.
Key Responsibilities:
Key Responsibilities:
- Provide timely and professional customer support via email, chat, and phone.
- Address customer inquiries regarding orders, products, shipping, and returns.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process returns, exchanges, and refunds according to company policy.
- Escalate complex customer issues to the relevant teams.
- Maintain accurate customer records in the CRM system.
- Gather customer feedback and identify areas for service improvement.
- Ensure a positive and consistent customer experience.
- Adhere to all company policies and procedures.
- Previous experience in customer service or support role, preferably in e-commerce.
- Excellent written and verbal communication skills in English.
- Strong problem-solving and conflict-resolution abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency with computers and online communication tools.
- Experience with CRM software is a plus.
- High school diploma or equivalent required; some college education preferred.
- Must have a reliable internet connection and a suitable home office setup.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service
Hanoi, Hanoi
Trường Mầm Non - Tiểu Học - THCS Đức Trí
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
21000 Haiphong , Haiphong
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a friendly, patient, and efficient Customer Service Representative to join their fully remote support team. This role is vital in ensuring customer satisfaction by providing exceptional assistance and resolving inquiries promptly and effectively. You will be the first point of contact for customers, handling a range of queries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask and navigate various software systems. This is a fully remote position, allowing you to work from your home office. Responsibilities include answering customer questions, troubleshooting issues, processing orders, and providing information about products and services. We are seeking individuals who are empathetic, resourceful, and dedicated to delivering a positive customer experience. Your ability to listen attentively and provide clear, concise solutions will be key to success in this role.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products and services.
- Process orders, applications, and requests.
- Troubleshoot customer problems and provide effective solutions.
- Maintain customer records and update account information.
- Escalate complex issues to appropriate departments when necessary.
- Follow communication scripts and guidelines.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and report it to management.
- Strive to achieve excellent customer satisfaction ratings.
- High school diploma or equivalent; some college or customer service training is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- A positive and patient demeanor.
- Adaptability to changing customer needs and business processes.
- Ability to work independently in a remote setting.
- Basic computer proficiency.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
930000 Can Tho , Can Tho
WhatJobs
Posted today
Job Viewed
Job Description
Join our team as a Customer Service Representative in Can Tho, Can Tho, VN ! We are looking for a friendly and efficient individual to handle customer inquiries and provide a positive experience. Responsibilities include answering customer questions via phone and email, processing orders, resolving complaints, and maintaining customer records. You will be expected to offer solutions and information related to our products and services. This role involves a hybrid work model, requiring some days in the office and others remote, offering a balance between collaboration and flexibility. We value individuals who are proactive, possess excellent communication skills, and have a genuine desire to help customers. Training will be provided to ensure you have the necessary skills and knowledge to succeed. A positive attitude and a commitment to providing high-quality service are essential. You will work closely with other departments to ensure seamless customer interactions and contribute to a positive brand image. This is an excellent opportunity to grow your career in a supportive environment. Successful candidates will demonstrate strong problem-solving abilities and a keen attention to detail.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
600000 Pleiku, Gia Lai
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and customer-focused Customer Service Representative to join their team inPleiku, Gia Lai, VN . This position requires excellent communication skills and a passion for providing outstanding support to our valued customers. You will be the first point of contact, handling inquiries, resolving issues, and ensuring customer satisfaction through various channels, including phone, email, and potentially in-person interactions. Responsibilities include actively listening to customer needs, providing accurate information about products and services, processing orders, and escalating complex issues to the appropriate departments. The ideal candidate will be patient, empathetic, and possess strong problem-solving abilities. You should be adept at managing multiple tasks simultaneously, maintaining a professional demeanor, and adhering to company service standards. A commitment to continuous learning and improving customer interaction strategies is essential. Join us to be a vital part of a team dedicated to building lasting customer relationships and upholding our company's reputation for exceptional service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution.
- Process customer orders, returns, and exchanges accurately.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to supervisors or relevant departments when necessary.
- Identify customer needs and help customers find the right solutions.
- Maintain a positive attitude and contribute to a collaborative team environment.
- Adhere to company quality standards and service level agreements.
Qualifications:
- High school diploma or equivalent required; some college or vocational training is a plus.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficient in using computer systems and customer service software.
- Ability to multitask and manage time effectively.
- A genuine desire to help customers and resolve their issues.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Ecommerce assistant Jobs in Vietnam !
6
Customer Service Specialist
35000 Nam Dinh , Nam Dinh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Service Specialist to manage customer inquiries and provide exceptional support in Nam Dinh, Nam Dinh, VN . This role is crucial in ensuring customer satisfaction and resolving issues efficiently. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat. Key responsibilities include diagnosing and troubleshooting customer issues, guiding customers through product features and services, processing orders, and managing customer accounts. You will also be responsible for escalating complex problems to the appropriate departments and maintaining detailed records of customer interactions and resolutions. The ideal candidate will possess excellent communication and active listening skills, a patient and professional demeanor, and the ability to remain calm under pressure. A strong problem-solving aptitude and a customer-centric mindset are essential. Previous experience in a customer service or helpdesk role is required, with a minimum of 1 year preferred. Proficiency in using customer relationship management (CRM) software is a plus. This is a hybrid role, requiring a blend of in-office and remote work, offering flexibility while maintaining team collaboration. You will have the opportunity to work with a supportive team and contribute to a positive customer experience. If you are passionate about helping people and thrive in a dynamic environment, this is the perfect opportunity for you. We offer a competitive compensation package and the chance to grow your career in a reputable organization.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
800000 My Tho, Tien Giang
WhatJobs
Posted today
Job Viewed
Job Description
We are looking for a friendly and professional Customer Service Representative to join our team in **My Tho, Tien Giang, VN**. This hybrid role allows you to provide excellent support to our valued customers while enjoying the flexibility of working both remotely and from our office. You will be the primary point of contact for customer inquiries, providing information, resolving issues, and ensuring a positive customer experience. Your responsibilities will include answering phone calls, responding to emails and chat messages, and assisting customers with product inquiries, order processing, and troubleshooting. The ideal candidate will possess outstanding communication and active listening skills, patience, and a genuine desire to help others. You should be proficient in using customer relationship management (CRM) software and other support tools. A positive attitude, empathy, and the ability to remain calm and professional under pressure are essential. You will need to follow communication procedures, guidelines, and policies, and accurately document customer interactions. This role requires strong problem-solving skills and the ability to effectively de-escalate challenging customer situations. We are looking for individuals who are reliable, detail-oriented, and committed to providing exceptional service. The hybrid work model will involve specific days in the office for team collaboration and training, and other days working remotely for focused customer interaction. You will be an integral part of our customer support team, contributing to customer satisfaction and retention. Your ability to learn quickly about our products and services will be key to providing accurate assistance. We value teamwork and a customer-centric approach, and this role offers a great opportunity to grow your career in customer service. You will also be involved in gathering customer feedback to help improve our offerings. The ability to adapt to different communication styles and resolve issues efficiently will be highly regarded.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, and assist with order placement.
- Resolve customer complaints and issues efficiently and effectively.
- Process customer orders, returns, and exchanges accurately.
- Document customer interactions and maintain detailed records in the CRM system.
- Follow communication scripts and guidelines to ensure consistency.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights to improve services.
- Adhere to all company policies and procedures regarding customer service.
- Contribute to team efforts and achieve departmental goals.
- High school diploma or equivalent.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Strong problem-solving and active listening skills.
- Proficiency with CRM software and help desk systems.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy when dealing with customers.
- Ability to work effectively in a hybrid environment.
- Basic computer literacy and typing skills.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
940000 Can Tho , Can Tho
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated Customer Service Representative to join their vibrant team in **Can Tho, Can Tho, VN**. This role is essential for providing exceptional support to our valued customers, resolving inquiries, and ensuring a positive brand experience. The ideal candidate is a great communicator, patient, empathetic, and possesses a passion for helping others. You will be the primary point of contact for customers seeking assistance, information, or problem resolution.
Key Responsibilities:
Qualifications:
This is an excellent opportunity to grow your career in customer service within a supportive environment in **Can Tho, Can Tho, VN**. Join us and become a key part of our commitment to customer satisfaction.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Process orders, returns, and exchanges efficiently.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Follow communication procedures, guidelines, and policies.
- Gather customer feedback and share insights with the team to improve service quality.
- Contribute to team efforts by accomplishing related results as needed.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, set priorities, and manage time effectively.
- Proficiency in using computer systems and customer service software.
- Patience and empathy when dealing with customer concerns.
- A positive attitude and a commitment to providing excellent service.
- Ability to work collaboratively within a team environment.
This is an excellent opportunity to grow your career in customer service within a supportive environment in **Can Tho, Can Tho, VN**. Join us and become a key part of our commitment to customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
9