5 089 Ecommerce Manager jobs in Vietnam

1.   Ecommerce Strategic Planning:

Manage Ecommerce P&L to secure profits and meet company business objective (Market share, Market Grow, Profits)

Develop monthly/ quarterly/ yearly ecommerce plan for all ecommerce sites (Shopee, Lazada, TikTok & Branded Website)

Develop Trade plan that covers promotion/ combo/ sale forecast for each campaign.

Manage product portfolio to build action plan to drive sale performance.

Develop CRM plan to recruit & retention customer through ecommerce site.

Market & Competitor review & analysis to finalize action plan.

Demand Planning Plan. Work with BLO Korea to secure stock for all Operating Products in Vietnam. As well as coordinate with Warehouse team to manage stock on hand to avoid the out-of-stock situation.

Onside & Offside Media planning and management

2.   Implementation:

Take the lead of operating all Brand page that distributed by Blue Ocean Partners Vietnam (Including Shopee, Lazada, Tiki, TikTok & Owned Website)

Work directly with KAM (Key Account Manager) of Health & Beauty industry from ecommerce sites

Implement sale campaign monthly/ quarterly/ yearly at ecommerce sites.  

Work closely with Brand Team & Creative Team to develop Ecommerce materials that under brand guideline of Blue Ocean's Partners

Work with Livestream team to operate Livestream campaigns.

Risk management in Ecommerce site

Take responsibility to upload product information, develop visual, product explanation of each SKUs in ecommerce site & brand website.

Manage Media team for optimizing Media performance & ROAS.

Customer Service management (>80% response rate, keep track Return order,…)

3.   Report & Evaluation:

Monthly/ Quarterly & Yearly performance reports

Keep track, learn & evaluate every campaign to improve in the next campaign

Track operational metrics such as revenue and expenses, apply results forecasting tools to drive sales or optimize resource allocation.

Deploy related paperwork.

Monitor and report the performance indicators (KPI) of Brand website & Brand ecommerce website.

Develop & implement SEM/ SEO campaign.

v
Qualifications:

At least 5 years' experience in brand & at least 2-year experience in E-commerce

Deep understand about Health & Beauty industry

Ability to work in a fast-paced, high-pressure environment.

The ideal candidate is a highly motivated and data-driven individual with a strong understanding of e-commerce sales, online customer behavior and digital growth strategies. You will play a key role in driving revenue across multiple online channels and developing high-performing sales teams.

Location
: Bình Lợi, Bình Thạnh, HCMC

Salary:
25M + Commission (Total upto 70M)

Responsibilities:

• Analyze market trends, competitors, and customer behavior to build sales strategies for each region or product line.

• Set and manage sales targets, product launches, and key SKU growth plans.

• Collaborate with Marketing & Trade to execute promotions, BTL activities, and in-store campaigns.

• Monitor weekly/monthly sales performance and manage Sales Supervisors & Representatives.

• Recruit, train, and coach the sales team to achieve KPIs and maintain high performance.

• Oversee day-to-day operations: inventory, product rotation, promotions, and customer feedback.

• Coordinate with Operations to resolve stock, delivery, or in-store issues while ensuring brand presence in the market.

Qualifications:

• Bachelor's degree in Business, Marketing, or related field

• 3+ years of experience in e-commerce sales or online business management

• Strong analytical skills with experience in GMV, CR, ROAS, and sales reporting

We are seeking a highly skilled and experienced
Operation eCommerce Manager
to lead and focus optimize daily operations of our platform. This role is responsible for ensuring seamless end-to-end execution across order management, logistics, merchandising, and customer experience while driving operational excellence and revenue growth. The ideal candidate has proven experience managing eCommerce operations and is passionate about building best-in-class direct-to-consumer (D2C) experiences.

Key Responsibilities

Operational Management

• Oversee daily operations for , including order processing, payment flow, inventory alignment, fulfillment, and returns.

• Ensure smooth coordination across internal teams (Marketing, Supply Chain, IT, Finance) and external partners (logistics providers, payment gateways).

• Implement and monitor SLA/KPI frameworks for order accuracy, delivery times, customer satisfaction, and platform performance.

Process Optimization & Efficiency

• Design, standardize, and continuously improve eCommerce processes for scalability and automation.

• Collaborate with tech/product teams to enhance OMS, CRM, loyalty programs, and other system integrations.

• Apply data-driven insights to reduce costs, increase conversion, and improve customer lifetime value.

Commercial & Merchandising Support

• Support campaign launches, product availability, and price hygiene enforcement on

• Ensure correct product content, promotions, and category structure align with marketing strategy.

• Partner with demand planning and supply teams to optimize stock levels and forecast accuracy.

Customer Experience Excellence

• Monitor end-to-end customer journey from browsing to post-purchase.

• Resolve escalated customer issues and ensure policies for returns/refunds are executed fairly and efficiently.

• Collaborate with UX, marketing, and service teams to deliver seamless experiences.

• Reporting & Performance Management

• Track and report on daily/weekly/monthly KPIs (traffic, conversion, AOV, fulfillment rates, NPS).

• Conduct root-cause analysis of operational issues and drive corrective actions.

• Prepare management updates and operational dashboards.

Qualifications

• Education: Bachelor's degree in Business Administration, Supply Chain, eCommerce, or related field (Master's preferred).

• Experience: Minimum 5–7 years of eCommerce operations experience, with at least 3 years managing channels (D2C focus).

• Strong knowledge of OMS, ERP, CRM, and eCommerce platforms (e.g., Shopify Plus, Salesforce Commerce Cloud, Magento, custom platforms).

• Proven ability to manage cross-functional teams and third-party vendors.

• Strong analytical mindset with experience in data-driven decision-making.

• Excellent communication, problem-solving, and stakeholder management skills.

• Ability to thrive in a fast-paced, high-growth environment.

What We Offer

• Opportunity to build and scale the operation for a leading brand.

• Collaborative environment with cross-functional exposure (Marketing, Tech, Supply Chain).

• Competitive compensation package and performance-based incentives.

• Career growth opportunities within a dynamic and expanding organization.

Role Overview:

The role required is a detail-oriented Digital Project Manager supporting our digital and e-commerce product roadmap.

This role ensures that all projects are aligned with business goals, delivered on time, and executed with excellence across cross-functional teams (i.e. Group Digital Team, Group Tech Team, and in some cases directly with external vendors) and be the central force representing the market (i.e. MNHK, GUSG, GUID, etc) driving governance and performance tracking for digital initiatives. The role is expected to be the bridge between roadmap and execution — able to challenge assumptions, ask the right questions, and keep pace with technical conversations with tech knowledge.

Job Description:

• Report directly to the in-market ecommerce lead
• Collaborate with roadmap owners to understand feature priorities and timelines
• Develop and maintain delivery plans aligned with roadmap milestones
• Coordinate cross-functional teams to ensure timely execution of features
• Track progress, identify risks, and escalate issues to keep delivery on track
• Facilitate meetings and communication between internal teams and external vendors
• Ensure deliverables meet quality standards and business requirements
• Support post-launch reviews and continuous improvement efforts

Requirements:

• Bachelor Degree from university with major in Digital Marketing, Computer Science, Information Systems, Business Administration, or other related field
• 3+ years of PMO or project leadership experience in digital/e-commerce environments
• Strong understanding of product roadmaps, Agile/Scrum methodologies, and SDLC
• Tech fluency: able to engage in conversations around APIs, cloud platforms, CMS, and mobile/web architectur
• Excellent communication and stakeholder management skills

Application:

Interested candidates, please send your application package to email: 

Follow us on social media for the latest job vacancies:

- Facebook Tuyển Dụng Guardian Việt Nam:

- LinkedIn Guardian Vietnam:

***Please note: By agreeing to apply and by providing the following information during your interview or communication with the recruitment staff of Pan Asia Trading & Investment Co., Ltd. ("Guardian") or its recruitment service provider, you authorize Guardian to collect, retain, and use your personal information for recruitment purposes. If you have any questions or requests regarding our personal data processing activities, please contact us

About us

Founded in 2006 & began developing Magento solutions in 2007, On Tap has become the UK's longest-serving official Magento Solutions Partner. With years of experience, we've mastered what makes a great eCommerce site and expanded our expertise to platforms like Shopware, Shopify, and BigCommerce, while maintaining our focus on eCommerce.

As we continue to grow, we are looking for an experienced and motivated
eCommerce Project Manager
to help us manage and deliver high-quality commerce projects. This role is pivotal in ensuring successful collaboration with clients and internal teams, driving delivery excellence, and ultimately contributing to On Tap's growth and reputation.

Key Responsibilities

• Project Leadership: Own accountability for project execution, profitability, and timeline from kickoff to launch.
• Local Team Leadership: Guide and support developers and QA in the office, balancing collaboration with accountability.
• Bridge Role: Act as the connector between Vietnam-based teams and global stakeholders, fostering alignment and smooth communication.
• Client Engagement: Proactively manage client communications and expectations, ensuring satisfaction and alignment with project goals.
• Requirements & Scope: Define and document client requirements, project scope, and deliverables; manage change requests when deviations arise.
• Planning & Scheduling: Create and maintain detailed project plans, coordinate tasks, and assign appropriate resources.
• Cross-Team Collaboration: Work closely with developers, QA, designers, and Product Owners to ensure alignment and smooth delivery.
• Release/Deployment Management: Oversee release schedules and deployment plans, ensuring efficient rollouts.
• Risk & Issue Management: Identify risks, threats, or opportunities, escalate when necessary, and mitigate potential impacts.
• Quality Control: Review deliverables prior to client presentation, ensuring clarity, accuracy, and high standards.
• Process Improvement: Suggest and implement improvements to workflows, applying lessons learned across projects.
• Business Insight: Develop a deep understanding of client businesses, processes, and industries to better influence project success.
• Support Triage: Serve as the primary point of contact for triaging support issues, prioritizing tasks and delegating effectively.
• Knowledge Sharing: Contribute to PMO best practices, fostering a culture of continuous improvement within the team.

Key Requirements

• Proven experience in project management within eCommerce (primarily Magento, Shopify)
• Strong familiarity with project management tools (e.g. Jira), agile methodologies, and PMO practices.
• Demonstrated ability to manage the scope of projects.
• Cultural sensitivity and adaptability to both Western clients and Vietnamese working culture.
• Experience with managing extended/remote teams, preferably in multicultural environments.
• Strong interpersonal skills: able to foster a collaborative atmosphere while enforcing accountability.
• Excellent spoken and written English communication skills (IELTS 7.0 or equivalent).
• Strong analytical thinking, problem-solving, and organizational skills.
• Ability to manage multiple concurrent projects and competing priorities.
• A collaborative, proactive mindset and natural curiosity is expected.
• Experience working in offshore delivery centers or managing distributed development teams is a strong advantage.
• Technical background is a plus.
• Program management or experience with enterprise-level clients is a plus.

Benefits

• Salary: Up to 40M. Reviewed every 6 months
• 5-day workweek, from 9AM to 6.15PM, Monday to Friday. (3 AM to 12.15PM UK Time)
• Agile working environment that respects differences and focuses on human development
• Opportunities to participate in clubs: Football, running, game, etc.
• Team-building events, picnics, and summer trips
• 13.5 days of annual absence (12 days in accordance with the law + 1.5 days company trip)
• Social and health insurance in accordance with the Vietnam Labor Code
• Birthday gifts, seniority allowance, course & certificate coverage

The ideal candidate is a highly motivated and data-driven individual with a strong understanding of e-commerce sales, online customer behavior and digital growth strategies. You will play a key role in driving revenue across multiple online channels and developing high-performing sales teams.

Location: 1/57 Đặng Thùy Trâm, Bình Lợi Trung ward, HCMC

Type: Full-time staff

Salary:
25M + Commission (Total upto 70M)

Responsibilities:

• Analyze market trends, competitors, and customer behavior to build sales strategies for each region or product line.

• Set and manage sales targets, product launches, and key SKU growth plans.

• Collaborate with Marketing & Trade to execute promotions, BTL activities, and in-store campaigns.

• Monitor weekly/monthly sales performance and manage Sales Supervisors & Representatives.

• Recruit, train, and coach the sales team to achieve KPIs and maintain high performance.

• Oversee day-to-day operations: inventory, product rotation, promotions, and customer feedback.

• Coordinate with Operations to resolve stock, delivery, or in-store issues while ensuring brand presence in the market.

Qualifications:

• Bachelor's degree in Business, Marketing, or related field

• 3+ years of experience in e-commerce sales or online business management

• Strong analytical skills with experience in GMV, CR, ROAS, and sales reporting

Industry

• Retail/E-commerce/Cosmetic

About us

Founded in 2006 & began developing Magento solutions in 2007, On Tap has become the UK's longest-serving official Magento Solutions Partner. With years of experience, we've mastered what makes a great eCommerce site and expanded our expertise to platforms like Shopware, Shopify, and BigCommerce, while maintaining our focus on eCommerce.

As we continue to grow, we are looking for an experienced and motivated
eCommerce Project Manager
to help us manage and deliver high-quality commerce projects. This role is pivotal in ensuring successful collaboration with clients and internal teams, driving delivery excellence, and ultimately contributing to On Tap's growth and reputation.

Key Responsibilities

• Project Leadership: Own accountability for project execution, profitability, and timeline from kickoff to launch.
• Local Team Leadership: Guide and support developers and QA in the office, balancing collaboration with accountability.
• Bridge Role: Act as the connector between Vietnam-based teams and global stakeholders, fostering alignment and smooth communication.
• Client Engagement: Proactively manage client communications and expectations, ensuring satisfaction and alignment with project goals.
• Requirements & Scope: Define and document client requirements, project scope, and deliverables; manage change requests when deviations arise.
• Planning & Scheduling: Create and maintain detailed project plans, coordinate tasks, and assign appropriate resources.
• Cross-Team Collaboration: Work closely with developers, QA, designers, and Product Owners to ensure alignment and smooth delivery.
• Release/Deployment Management: Oversee release schedules and deployment plans, ensuring efficient rollouts.
• Risk & Issue Management: Identify risks, threats, or opportunities, escalate when necessary, and mitigate potential impacts.
• Quality Control: Review deliverables prior to client presentation, ensuring clarity, accuracy, and high standards.
• Process Improvement: Suggest and implement improvements to workflows, applying lessons learned across projects.
• Business Insight: Develop a deep understanding of client businesses, processes, and industries to better influence project success.
• Support Triage: Serve as the primary point of contact for triaging support issues, prioritizing tasks and delegating effectively.
• Knowledge Sharing: Contribute to PMO best practices, fostering a culture of continuous improvement within the team.

Key Requirements

• Proven experience in project management within eCommerce (primarily Magento, Shopify)
• Strong familiarity with project management tools (e.g. Jira), agile methodologies, and PMO practices.
• Demonstrated ability to manage the scope of projects.
• Cultural sensitivity and adaptability to both Western clients and Vietnamese working culture.
• Experience with managing extended/remote teams, preferably in multicultural environments.
• Strong interpersonal skills: able to foster a collaborative atmosphere while enforcing accountability.
• Excellent spoken and written English communication skills (IELTS 7.0 or equivalent).
• Strong analytical thinking, problem-solving, and organizational skills.
• Ability to manage multiple concurrent projects and competing priorities.
• A collaborative, proactive mindset and natural curiosity is expected.
• Experience working in offshore delivery centers or managing distributed development teams is a strong advantage.
• Technical background is a plus.
• Program management or experience with enterprise-level clients is a plus.

Benefits

• Salary: Up to 40M. Reviewed every 6 months
• 5-day workweek, from 9AM to 6.15PM, Monday to Friday. (3 AM to 12.15PM UK Time)
• Agile working environment that respects differences and focuses on human development
• Opportunities to participate in clubs: Football, running, game, etc.
• Team-building events, picnics, and summer trips
• 13.5 days of annual absence (12 days in accordance with the law + 1.5 days company trip)
• Social and health insurance in accordance with the Vietnam Labor Code
• Birthday gifts, seniority allowance, course & certificate coverage
• Location:
  Vinaconex Diamond, 459C Bạch Mai, P. Trương Định, Q. Hai Bà Trưng, Hà Nội

Job Description
This role involves developing and implementing comprehensive e-commerce and digital marketing strategies, overseeing online platforms, and managing content to achieve sales targets and enhance brand presence. The position also requires optimizing website performance, monitoring key metrics, and collaborating with various teams while staying current with industry trends.

Responsibilities
E-commerce Strategy and Execution:

• Develop and implement e-commerce strategies by defining the company's online sales goals, in line with Nameplates strategies
• Oversee the company's e-commerce platform(s), including marketplaces, online storefronts, and mobile apps.
• Set targets for online sales and co-work with Brand Manager in implementing strategies to achieve the targets.
• Manage Ford Vietnam Website including performance tracking & optimization
• Optimize website performance, running targeted marketing campaigns, and collaborating with sales teams.

Digital Marketing:

• Manage all owned digital marketing channels including website, social channels, CRM including search engine optimization (SEO), social media marketing, email/sms marketing.
• Manage, allocate resources effectively, track digital marketing performance.
• Monitor key metrics such as website traffic, conversion rates, and social media engagement.

Content Creation and Management:

• Manage content calendars: Plan and schedule content across multiple channels to ensure a consistent and impactful brand message.
• Collaborate with sales, marketing, product development, and IT teams to ensure alignment and effective execution of e-commerce and digital marketing strategies.
• Present data, insights, and recommendations to management, keeping them informed about the progress of e-commerce and digital marketing initiatives.

Stay Up-to-Date with Industry Trends:

• Keep update to date on the latest developments of e-commerce, digital marketing.
• Evaluate and adapt strategies to stay ahead of the curve and maximize the impact of e-commerce and digital marketing efforts.

Tasks to do by Central/Regional team:

• Website technical support by Central Team
• eCommerce technical support by Central Team
• Monthly review on Social Performance by IMG Central Team, evaluation and recommendation

Qualifications
Education & Experience:

• A bachelor's degree in Business Administration , Marketing, Sales or a related field is typically required. A master's degree can be an advantage.
• Minimum of 5-7 years of progressive experience in marketing, sales or a related field within a fast-paced, dynamic industry (e.g., consumer goods, manufacturing, logistics), preferably in the automotive sector.

Key Skills & Competencies:

• Understanding of all aspects of digital marketing and eCommerce platform.
• Understanding of Vietnamese consumer's buying behavior in automotive industry
• Strategic thinking and analytical skills for conducting market research and competitive analysis.
• Communication & Presentation Skills: Excellent written and verbal communication skills, with the ability to articulate ideas clearly, concisely, and persuasively to various audiences.
• Attention to Detail: Highly detail-oriented with a commitment to accuracy and precision in all aspects of work
• Software Proficiency: Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and relevant sales and marketing software.

Industry & Market Knowledge:

• Basic knowledge on automobile industry, market segmentation
• Up-to-date knowledge of industry trends, competition and Vietnamese government's policies in auto industry

Personal Attributes:

• Proactive, results-oriented, and driven to succeed in a fast-paced environment.
• Strong work ethic, with the ability to work independently and as part of a team.
• Excellent interpersonal skills, with the ability to build and maintain strong relationships with internal and external stakeholders