2 267 Ecommerce Operations jobs in Vietnam

• Manage and optimize product listings on various e-commerce platforms.
• Maintain accurate inventory levels across all sales channels.
• Process customer orders efficiently and accurately.
• Coordinate with third-party logistics (3PL) providers for order fulfillment and shipping.
• Monitor website performance and troubleshoot any operational issues.
• Analyze sales data and provide reports on key performance indicators (KPIs).
• Implement strategies to improve customer satisfaction and reduce return rates.
• Collaborate with marketing and customer service teams to ensure a seamless customer experience.
• Stay updated with e-commerce trends and best practices.

• Proven experience in e-commerce operations, online retail, or a related field.
• Familiarity with major e-commerce platforms (e.g., Shopify, WooCommerce, Amazon Seller Central).
• Strong understanding of inventory management and order fulfillment processes.
• Excellent analytical and problem-solving skills.
• Proficiency in data analysis and reporting.
• Strong communication and collaboration skills, with the ability to work effectively in a remote environment.
• Detail-oriented with excellent organizational skills.
• Experience with customer relationship management (CRM) software is a plus.

• Oversee day-to-day e-commerce operations, including website management, order processing, and customer service.
• Manage inventory levels and ensure accuracy across all sales channels.
• Coordinate with fulfillment centers and third-party logistics (3PL) partners to ensure timely and accurate order delivery.
• Develop and implement strategies to improve the customer experience and drive repeat purchases.
• Analyze sales data, website traffic, and conversion rates to identify trends and opportunities for growth.
• Manage the e-commerce platform, including product listings, content updates, and promotional activities.
• Monitor and optimize shipping costs and delivery times.
• Handle customer inquiries, complaints, and returns efficiently and professionally.
• Collaborate with marketing and product teams to ensure alignment on promotions and product launches.
• Identify and implement process improvements to increase operational efficiency and reduce costs.
• Ensure compliance with all relevant regulations and e-commerce best practices.

• Bachelor's degree in Business Administration, Logistics, Marketing, or a related field.
• Minimum of 5 years of experience in e-commerce operations or management, preferably within a retail environment.
• Proven experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and marketplaces.
• Strong understanding of inventory management systems and order fulfillment processes.
• Experience working with third-party logistics (3PL) providers.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Strong project management and organizational skills.
• Exceptional customer service and communication abilities.
• Proficiency in using e-commerce analytics tools.
• Ability to adapt to a rapidly changing online retail landscape.
• Experience with social commerce integrations is a plus.
• Fluency in Vietnamese and English is required.

• Report to: Vietnam Digital & Social Commerce Lead
• Location: HCMC

Main Responsibilities
You will go together & assist Vietnam Digital & Social Commerce Lead to co-develop, manage & drive dCom Channel comprehensive growth strategy & development agenda, Customer JBP and Operation effectiveness for One Unilever Vietnam.

• Key pillars to in-charge, including but not limited to Customer JBP, Distributor management, Supply chain, P&L, Enablers for growth (Technology, D&A, etc.), Operation process efficiency management, etc.
• Co-create and deliver the proposal to VN dCom & sCom Lead following the brief ensure delivering the objectives and aligned with 1UL dCom strategy for growth
• Lead the follow up in further details of deployment of all assigned agenda with both external & internal stakeholders ensure high level of understanding & alignment across stakeholders and ensure the results are delivered on time in full
• Manage and maintain all related documents that support for the agenda ensure readiness of information and data properly for business decision making of high levels

STAKEHOLDER

• External: Customer (all eCommerce platforms), Distributor, Agency
• Internal: dCOM KA, CSP & all cross-functional teams

Key Requirements

• Very strong stakeholder management
• Well-structured, well-organized
• Self-motivated, bias for action, data driven
• Problem-solving ability with entrepreneur mindset, strong ownership & leadership

Key Experiences

• Experience min 5+ years in: Key account management, Business development; Online industry, FMCG

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

• Oversee the daily operations and performance of the e-commerce platform, ensuring a seamless customer journey.
• Manage product catalog, including accurate product information, images, pricing, and inventory levels.
• Collaborate with marketing teams to plan and execute online promotions, campaigns, and content updates.
• Monitor website analytics to identify trends, opportunities, and areas for improvement in user experience and conversion rates.
• Coordinate with IT and development teams to implement new features, bug fixes, and platform enhancements.
• Work with logistics and customer service teams to ensure efficient order fulfillment and excellent customer support.
• Develop and implement strategies to optimize website performance, site search, and navigation.
• Stay updated on e-commerce trends, emerging technologies, and competitor activities.
• Manage relationships with third-party vendors and technology providers.
• Analyze sales data and provide reports on key e-commerce metrics.

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• Minimum of 5 years of experience in e-commerce management, online merchandising, or digital operations.
• Proven experience managing and optimizing e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Strong understanding of SEO, website analytics, and conversion rate optimization (CRO).
• Experience with digital marketing tools and social media platforms.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Strong project management and organizational skills, with the ability to manage multiple priorities in a remote setting.
• Exceptional communication and interpersonal skills for effective collaboration with remote teams and stakeholders.
• Fluency in English is required.

• Develop, implement, and manage digital marketing campaigns to drive traffic and sales for the e-commerce platform.
• Manage and optimize paid advertising campaigns on platforms such as Google Ads, Facebook Ads, and Instagram Ads.
• Conduct keyword research and implement SEO strategies to improve organic search rankings.
• Create engaging content for website, social media, and email marketing efforts.
• Develop and execute email marketing campaigns, including newsletters, promotional emails, and automated workflows.
• Monitor website analytics and campaign performance using tools like Google Analytics.
• Analyze data to identify trends, measure ROI, and provide actionable insights for campaign optimization.
• Collaborate with the design and content teams to ensure brand consistency and effective messaging.
• Stay updated on the latest digital marketing trends, tools, and best practices.
• Manage social media profiles and engagement strategies to build community and drive conversions.
• Assist in the planning and execution of online promotions and sales events.
• Report on key performance indicators (KPIs) to stakeholders.
• Identify opportunities to improve the customer journey and conversion rates.
• Manage affiliate marketing programs if applicable.

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• 3+ years of experience in digital marketing, with a strong focus on e-commerce.
• Proven experience managing paid advertising campaigns (Google Ads, Social Media Ads).
• Solid understanding of SEO principles and best practices.
• Proficiency in Google Analytics and other web analytics tools.
• Experience with email marketing platforms (e.g., Mailchimp, Sendinblue).
• Strong copywriting and content creation skills.
• Excellent analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce).

• Develop and implement effective digital marketing strategies to drive traffic, conversions, and revenue for the e-commerce platform.
• Manage and optimize Search Engine Optimization (SEO) initiatives, including keyword research, on-page optimization, and link building.
• Plan, execute, and manage Paid Search (SEM) campaigns (e.g., Google Ads, Bing Ads), including budget management and performance analysis.
• Develop and implement email marketing campaigns, including segmentation, automation, and A/B testing.
• Manage affiliate marketing programs, including partner recruitment, relationship management, and campaign tracking.
• Analyze website traffic and user behavior using tools like Google Analytics, identifying trends and opportunities for improvement.
• Conduct A/B testing on landing pages, ad copy, and other marketing assets to optimize conversion rates.
• Collaborate with content creators and designers to develop compelling marketing collateral.
• Stay up-to-date with the latest digital marketing trends, tools, and best practices.
• Monitor competitor activities and market trends to identify new growth opportunities.
• Provide regular reports on campaign performance, key metrics, and ROI to management.
• Ensure consistent brand messaging and user experience across all digital touchpoints.

• Bachelor's degree in Marketing, Digital Media, Business, or a related field.
• Minimum of 4 years of experience in digital marketing, with a strong focus on e-commerce.
• Proven experience in SEO, SEM, email marketing, and affiliate marketing.
• Proficiency with Google Analytics, Google Ads, and other relevant digital marketing platforms.
• Strong understanding of e-commerce platforms (e.g., Shopify, WooCommerce) and their marketing functionalities.
• Excellent analytical and problem-solving skills, with a data-driven approach.
• Strong copywriting and content optimization skills.
• Ability to work independently and manage multiple projects in a remote environment.
• Excellent communication and collaboration skills.
• Experience with marketing automation tools is a plus.