88 Ecommerce Operations jobs in Vietnam
Online Sales Associate - Remote
810000 Bien Hoa, Dong Nai
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a motivated and customer-focused Online Sales Associate to join their team in a fully remote capacity. This role is ideal for individuals passionate about retail and e-commerce, seeking a dynamic and flexible work environment. As an Online Sales Associate, you will be responsible for engaging with customers through various digital channels, including live chat, email, and social media, to drive sales and provide exceptional customer service. Your key duties will include responding to customer inquiries promptly and professionally, assisting customers with product selection and purchasing decisions, processing orders accurately, and resolving any post-sale issues or concerns. You will also actively participate in online promotional campaigns and contribute to sales targets through proactive customer outreach. This is a remote-first position, allowing you to work from the comfort of your home. Success in this role requires excellent communication and interpersonal skills, a strong understanding of sales techniques, and a genuine desire to help customers. Experience in retail or customer service, particularly in an online or e-commerce setting, is highly preferred. Familiarity with CRM software and e-commerce platforms would be an advantage. The ideal candidate is a self-starter, highly organized, and possesses strong problem-solving abilities. You must be comfortable working independently, managing multiple tasks simultaneously, and adapting to a fast-paced digital sales environment. This is a unique opportunity to build a career in the thriving e-commerce sector while enjoying the benefits of a completely remote role. If you are a results-oriented individual with a flair for online sales and customer engagement, we encourage you to apply. This position is associated with our client operations in the Bien Hoa, Dong Nai, VN region, offering flexibility and the ability to contribute from anywhere. Join our client and be a part of their growing digital retail success story.
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0
Specialist Online Sales & Marketing
Ho Chi Minh City
DKSH
Posted today
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Job Description
**Location**:Ho Chi Minh, VN**Job Summary**
- Payment processing to Ecommerce customers and AR clearance
- Provide timely and effective administrative support to the sales and marketing team.
**General Responsibilities**
- Working with relevant departments to provide timely payment to Ecommerce customers.
- Working with Ecommerce customers and relevant departments to consolidate platform fees and provide timely payment and reconciliation to clear AR.
- Managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
- Update contents/changes to sales administration/support policies and procedures on a periodic basis
- Coordinate with other key functions in organization in gathering and verifying all necessary information.
- Gather data/information from relevant functions and provide meaningful analysis for the team.
- Respond to sales and marketing team on general administrative activities (e.g., office admin, SAP maintenance and lodging)
- Recommend any possible improvements or process enhancement within the area of responsibility.
- Work closely with internal departments to gather information and resolve issues affecting sales administration.
**Functional Skills and Knowledge**
- Demonstrate strong administrative and organization skills.
- Proven knowledge and experience in working on SAP.
- Demonstrate strong analytical and quantitative skills.
- Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken
**Education**
- Certificate/diploma in business administration, or equivalent
**Work Experience**
- 1-2 years experience in a similar role
- Payment processing to Ecommerce customers and AR clearance
- Provide timely and effective administrative support to the sales and marketing team.
**General Responsibilities**
- Working with relevant departments to provide timely payment to Ecommerce customers.
- Working with Ecommerce customers and relevant departments to consolidate platform fees and provide timely payment and reconciliation to clear AR.
- Managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
- Update contents/changes to sales administration/support policies and procedures on a periodic basis
- Coordinate with other key functions in organization in gathering and verifying all necessary information.
- Gather data/information from relevant functions and provide meaningful analysis for the team.
- Respond to sales and marketing team on general administrative activities (e.g., office admin, SAP maintenance and lodging)
- Recommend any possible improvements or process enhancement within the area of responsibility.
- Work closely with internal departments to gather information and resolve issues affecting sales administration.
**Functional Skills and Knowledge**
- Demonstrate strong administrative and organization skills.
- Proven knowledge and experience in working on SAP.
- Demonstrate strong analytical and quantitative skills.
- Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken
**Education**
- Certificate/diploma in business administration, or equivalent
**Work Experience**
- 1-2 years experience in a similar role
This advertiser has chosen not to accept applicants from your region.
1
Av Online Sales Professional
Ho Chi Minh City
Samsung Electronics
Posted today
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Job Description
Position Summary
1. Standardize capabilities required for back-end process operation to enhance customer experience. Examine the level of capabilities, establish KPIs and conduct improvement activities by country.
2. Eliminate customers' inconveniences in processes before and after purchases including SCM, logistics and CS. Improve back-end processes to encourage customers to revisit.
Role and Responsibilities
1. (Business Process) Engage in process activities including designing sales process and optimizing operational organizations to attract customers and further, make a purchase.
2 (Back-end Process) Monitor the SCM/Inventory status to boost offline cusotomer satisfaction, minimize stock-out, organize standards for prices/promotions and analyze CS/Logistics status.
3. (Change Activity) Perform activities to analyze the business operation levels and improve KPIs by subsidiary.
Skills and Qualifications
- Develops professional expertise by complying with company policies and procedures
- Works on problems of moderate scope where analyzing situations or data requires a review on various factors
- Exercises judgment within defined procedures and practices to determine appropriate action
- Normally receives general instructions on routine work with detailed instructions on new projects or assignments
- Generally requires a bachelor's degree with a minimum 2 years related experience, or advanced degree without experience
Li-SAVINA
1. Standardize capabilities required for back-end process operation to enhance customer experience. Examine the level of capabilities, establish KPIs and conduct improvement activities by country.
2. Eliminate customers' inconveniences in processes before and after purchases including SCM, logistics and CS. Improve back-end processes to encourage customers to revisit.
Role and Responsibilities
1. (Business Process) Engage in process activities including designing sales process and optimizing operational organizations to attract customers and further, make a purchase.
2 (Back-end Process) Monitor the SCM/Inventory status to boost offline cusotomer satisfaction, minimize stock-out, organize standards for prices/promotions and analyze CS/Logistics status.
3. (Change Activity) Perform activities to analyze the business operation levels and improve KPIs by subsidiary.
Skills and Qualifications
- Develops professional expertise by complying with company policies and procedures
- Works on problems of moderate scope where analyzing situations or data requires a review on various factors
- Exercises judgment within defined procedures and practices to determine appropriate action
- Normally receives general instructions on routine work with detailed instructions on new projects or assignments
- Generally requires a bachelor's degree with a minimum 2 years related experience, or advanced degree without experience
Li-SAVINA
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2
Remote Retail Sales Associate (Online)
25000 Phuong Son
WhatJobs
Posted 1 day ago
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Job Description
Our client, a dynamic and expanding online retail business, is seeking enthusiastic and customer-focused Remote Retail Sales Associates. This is a fully remote position, allowing you to connect with customers and drive sales from the comfort of your own home. You will be responsible for providing exceptional customer service, assisting customers with inquiries, processing orders, and resolving issues to ensure a positive shopping experience. Key responsibilities include engaging with customers through various online channels such as live chat, email, and phone, providing product information and recommendations, processing sales transactions accurately, and handling returns and exchanges efficiently. You will also be responsible for identifying customer needs and upselling or cross-selling appropriate products. Maintaining a high level of product knowledge and staying updated on current promotions and company policies is essential. The ideal candidate possesses outstanding communication and interpersonal skills, with a friendly and professional demeanor. Previous experience in retail sales, customer service, or a related field is highly desirable. A passion for fashion, technology, or our client's specific product niche is a significant plus. You must be comfortable using e-commerce platforms, CRM systems, and online communication tools. Excellent problem-solving abilities and the capacity to handle customer complaints with empathy and efficiency are crucial. We are looking for self-motivated individuals who are target-driven and committed to achieving sales goals while upholding exceptional customer satisfaction standards. This is a fantastic opportunity to join a growing online brand and build a career in e-commerce sales.
Key Responsibilities:
Key Responsibilities:
- Engage with customers via live chat, email, and phone to provide support and sales assistance.
- Respond promptly and professionally to customer inquiries about products, orders, and policies.
- Process customer orders accurately and efficiently through the e-commerce platform.
- Handle customer returns, exchanges, and refund requests in accordance with company procedures.
- Provide product recommendations and assist customers in making purchasing decisions.
- Upsell and cross-sell products to enhance customer value and drive sales.
- Resolve customer complaints and issues with empathy and efficiency.
- Maintain a high level of product knowledge and stay updated on new arrivals and promotions.
- Ensure all customer interactions are logged accurately in the CRM system.
- Contribute to achieving team and individual sales targets.
- Provide feedback to management on customer trends and potential product improvements.
- High school diploma or equivalent; relevant vocational training or associate’s degree is a plus.
- Previous experience in retail sales, customer service, or e-commerce is preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-centric attitude.
- Proficiency in using e-commerce platforms, CRM software, and online communication tools.
- Ability to work independently and manage time effectively in a remote setting.
- Demonstrated ability to meet sales targets and customer satisfaction goals.
- Problem-solving skills and the ability to handle challenging customer situations.
- Tech-savvy with a strong interest in online retail.
- A passion for the products offered by the company.
This advertiser has chosen not to accept applicants from your region.
3
E-commerce Digital Marketing Specialist
100000 An Cu, An Giang
WhatJobs
Posted today
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Our client is searching for a results-driven E-commerce Digital Marketing Specialist to spearhead their online sales and brand presence. This is a fully remote position, allowing you to contribute from anywhere, making it an ideal opportunity for a talented marketer seeking a virtual career. You will be responsible for developing, implementing, and managing our digital marketing campaigns across various channels, including social media, email, SEO/SEM, and display advertising, with a specific focus on driving e-commerce sales and customer acquisition. Key responsibilities include creating engaging content, analyzing campaign performance, optimizing conversion rates, and managing the e-commerce website's user experience. You will also oversee social media strategy, influencer collaborations, and paid advertising initiatives. The ideal candidate possesses a Bachelor's degree in Marketing, Business, or a related field, with at least 3 years of proven experience in e-commerce marketing and digital strategy. Demonstrable success in growing online sales, improving website traffic, and managing digital marketing budgets is essential. Expertise in e-commerce platforms (e.g., Shopify, Magento), Google Analytics, social media marketing tools, and SEO best practices is required. Excellent analytical skills, creativity, and a passion for staying updated with the latest digital marketing trends are crucial. This remote role demands strong self-management, excellent communication skills, and the ability to work collaboratively in a virtual team environment. You will need a reliable internet connection and a productive home office setup to excel in this role and help elevate our client's online business.
This advertiser has chosen not to accept applicants from your region.
4
E-commerce Digital Marketing Manager
20000 Phuong Son
WhatJobs
Posted today
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Our client is seeking an experienced and results-oriented E-commerce Digital Marketing Manager to lead their online sales and marketing efforts from **Thai Nguyen, Thai Nguyen, VN**. This role is responsible for developing and executing comprehensive digital marketing strategies to drive traffic, conversions, and revenue for their e-commerce platforms. You will manage all aspects of digital advertising, social media marketing, SEO/SEM, email marketing, and content marketing to optimize the customer journey and maximize ROI.
Key responsibilities include:
Key responsibilities include:
- Developing and implementing data-driven digital marketing strategies to increase brand awareness and drive online sales.
- Managing and optimizing paid advertising campaigns across platforms such as Google Ads, Facebook Ads, and other relevant channels.
- Overseeing SEO/SEM efforts to improve organic search rankings and drive qualified traffic.
- Developing and executing social media marketing strategies to engage target audiences and build brand loyalty.
- Planning and managing email marketing campaigns, including segmentation, automation, and performance analysis.
- Creating and optimizing compelling website content and product descriptions to enhance user experience and conversion rates.
- Analyzing marketing campaign performance, identifying trends, and providing actionable insights to improve results.
- Collaborating with the e-commerce team to ensure seamless integration of marketing initiatives with the online store.
- Managing the marketing budget and ensuring efficient allocation of resources.
- Staying up-to-date with the latest digital marketing trends, tools, and best practices.
This advertiser has chosen not to accept applicants from your region.
5
E-commerce Digital Marketing Specialist
81000 Bien Hoa, Dong Nai
WhatJobs
Posted today
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Job Description
Our client is looking for a creative and data-driven E-commerce Digital Marketing Specialist to drive online sales and enhance brand presence. This role operates on a hybrid model, allowing for strategic planning and remote collaboration, balanced with necessary on-site activities for campaign execution and team integration. The specialist will be responsible for developing and implementing digital marketing strategies across various channels, including social media, email marketing, search engine optimization (SEO), and paid advertising (PPC). Key duties include managing the company's e-commerce platforms, creating engaging content, analyzing campaign performance, and optimizing strategies to maximize ROI. You will also be responsible for social media community management, responding to customer inquiries, and fostering online engagement. The ideal candidate will have a Bachelor's degree in Marketing, Digital Media, or a related field, with at least 3 years of experience in e-commerce marketing and digital strategy. Proven experience with e-commerce platforms (e.g., Shopify, WooCommerce), social media marketing tools, SEO/SEM, and analytics platforms (e.g., Google Analytics) is essential. Strong analytical skills, creativity, and excellent written and verbal communication skills are required. This position offers an excellent opportunity to contribute to the growth of our online business and gain exposure to cutting-edge digital marketing techniques. You will work in a collaborative environment, shaping our digital footprint. The hybrid structure supports both focused remote work and essential in-person collaboration to ensure campaign success in Bien Hoa, Dong Nai, VN .
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6
E-commerce Digital Marketing Specialist
90000 Can Tho , Can Tho
WhatJobs
Posted today
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Job Description
Our client is seeking a talented and driven E-commerce Digital Marketing Specialist to join their dynamic, remote-first team. This role is crucial for driving online sales, enhancing brand presence, and managing our client's digital footprint across various e-commerce platforms and social media channels. You will be responsible for developing and executing comprehensive digital marketing strategies, optimizing online campaigns, and analyzing performance data to achieve key business objectives. This is a fantastic opportunity to work with a forward-thinking company and contribute directly to its growth in the competitive e-commerce landscape. The ideal candidate will have a deep understanding of SEO, SEM, content marketing, social media advertising, and email marketing, with a proven track record of success in previous roles.
Responsibilities:
Responsibilities:
- Develop and implement effective digital marketing strategies to drive traffic, conversions, and revenue for e-commerce platforms.
- Manage and optimize paid advertising campaigns across platforms such as Google Ads, Facebook Ads, Instagram Ads, and other relevant channels.
- Conduct keyword research and implement SEO best practices to improve organic search rankings.
- Create engaging and persuasive content for social media, website product pages, and marketing emails.
- Monitor, analyze, and report on campaign performance using tools like Google Analytics, ensuring data-driven decision-making.
- Identify new marketing opportunities and trends to stay ahead of the competition.
- Collaborate with the sales and product teams to ensure marketing efforts align with overall business goals.
- Manage social media presence, engage with the online community, and respond to customer inquiries.
- Plan and execute email marketing campaigns to nurture leads and drive customer loyalty.
- Stay up-to-date with the latest digital marketing tools, techniques, and best practices.
- Bachelor's degree in Marketing, Digital Media, Business, or a related field.
- Proven experience (3+ years) in e-commerce digital marketing, with a strong portfolio of successful campaigns.
- Proficiency in SEO, SEM, content marketing, social media marketing, and email marketing.
- Experience with e-commerce platforms (e.g., Shopify, WooCommerce) and marketing automation tools.
- Excellent analytical skills and experience with web analytics tools (e.g., Google Analytics).
- Strong written and verbal communication skills.
- Ability to work independently and manage multiple projects in a remote environment.
- Creative thinking and problem-solving abilities.
- Experience with A/B testing and conversion rate optimization (CRO).
This advertiser has chosen not to accept applicants from your region.
7
E-commerce Digital Marketing Manager
50000 Hoa Sơn
WhatJobs
Posted today
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Job Description
Our client is seeking a results-oriented E-commerce Digital Marketing Manager to lead their online sales and marketing initiatives. This is a fully remote opportunity, allowing you to contribute from anywhere in Vietnam. The E-commerce Digital Marketing Manager will be responsible for developing and executing comprehensive digital marketing strategies to drive traffic, engagement, and conversion for our client's e-commerce platforms. You will manage all aspects of online advertising, including SEO, SEM, social media marketing, email marketing, and content marketing. This role involves analyzing campaign performance, identifying trends, and optimizing strategies to maximize ROI. The ideal candidate will have a deep understanding of the e-commerce landscape, a passion for digital marketing, and a proven ability to drive sales growth. You will work closely with the sales, product, and creative teams to ensure a cohesive and effective brand presence online. This position requires strong analytical skills, creativity, and the ability to manage multiple projects simultaneously in a fast-paced, remote-first environment.
Responsibilities:
Responsibilities:
- Develop and implement data-driven digital marketing strategies to increase online sales and brand awareness.
- Manage and optimize paid advertising campaigns across platforms like Google Ads, Facebook Ads, and Instagram Ads.
- Oversee Search Engine Optimization (SEO) efforts to improve organic search rankings and drive qualified traffic.
- Create and execute social media marketing campaigns to build community and drive engagement.
- Develop and manage email marketing campaigns for customer acquisition, retention, and loyalty.
- Analyze website traffic, user behavior, and campaign performance using tools like Google Analytics.
- Identify new marketing opportunities and emerging trends in the e-commerce space.
- Collaborate with the content team to create compelling marketing materials and website copy.
- Manage the e-commerce marketing budget effectively.
- Bachelor's degree in Marketing, Business, or a related field.
- Minimum of 4 years of experience in digital marketing, with a focus on e-commerce.
- Proven experience in managing successful SEO, SEM, and social media campaigns.
- Strong understanding of e-commerce platforms and analytics tools (e.g., Google Analytics, Shopify, Magento).
- Excellent copywriting and communication skills.
- Ability to interpret data and translate insights into actionable marketing strategies.
- Experience with A/B testing and conversion rate optimization (CRO).
- Demonstrated ability to work autonomously and manage projects effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
8
E-commerce Digital Marketing Specialist
94000 Can Tho , Can Tho
WhatJobs
Posted today
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Job Description
Our client, a fast-growing online retailer, is seeking a talented E-commerce Digital Marketing Specialist to join their dynamic team in **Can Tho, Can Tho, VN**. This role is crucial for driving online sales, enhancing brand visibility, and optimizing the customer journey across all digital channels. The specialist will be responsible for developing and executing comprehensive digital marketing strategies, including SEO, SEM, social media marketing, email marketing, and content creation, to achieve e-commerce growth objectives.
Key responsibilities include managing and optimizing paid advertising campaigns (Google Ads, Facebook Ads, etc.) to maximize ROI and customer acquisition. You will conduct keyword research, implement on-page and off-page SEO strategies to improve organic search rankings, and manage social media platforms to build community and drive engagement. The E-commerce Digital Marketing Specialist will also be responsible for creating compelling content for the website, email campaigns, and social media channels. Analyzing website traffic and campaign performance using tools like Google Analytics is essential to identify insights and opportunities for improvement. The ideal candidate will possess a Bachelor's degree in Marketing, Digital Media, or a related field, with at least 3 years of experience in digital marketing, specifically within e-commerce. Proven expertise in SEO, SEM, social media marketing, and content management systems is required. Strong analytical skills, proficiency with digital marketing tools, and a passion for e-commerce trends are essential. You should be creative, detail-oriented, and able to work effectively in a fast-paced environment. This is an excellent opportunity to make a significant impact on an online business's growth.
Responsibilities:
Key responsibilities include managing and optimizing paid advertising campaigns (Google Ads, Facebook Ads, etc.) to maximize ROI and customer acquisition. You will conduct keyword research, implement on-page and off-page SEO strategies to improve organic search rankings, and manage social media platforms to build community and drive engagement. The E-commerce Digital Marketing Specialist will also be responsible for creating compelling content for the website, email campaigns, and social media channels. Analyzing website traffic and campaign performance using tools like Google Analytics is essential to identify insights and opportunities for improvement. The ideal candidate will possess a Bachelor's degree in Marketing, Digital Media, or a related field, with at least 3 years of experience in digital marketing, specifically within e-commerce. Proven expertise in SEO, SEM, social media marketing, and content management systems is required. Strong analytical skills, proficiency with digital marketing tools, and a passion for e-commerce trends are essential. You should be creative, detail-oriented, and able to work effectively in a fast-paced environment. This is an excellent opportunity to make a significant impact on an online business's growth.
Responsibilities:
- Develop and implement digital marketing strategies for e-commerce.
- Manage and optimize paid advertising campaigns (PPC, social media ads).
- Conduct SEO research and implement strategies to improve organic rankings.
- Manage social media presence and engage with the online community.
- Create and optimize compelling marketing content for various channels.
- Analyze website traffic and campaign performance using Google Analytics.
- Develop and execute email marketing campaigns.
- Stay up-to-date with the latest digital marketing trends and best practices.
- Bachelor's degree in Marketing, Digital Media, or related field.
- Minimum of 3 years of experience in digital marketing for e-commerce.
- Proven expertise in SEO, SEM, social media marketing, and email marketing.
- Proficiency with Google Analytics, Google Ads, and Facebook Ads Manager.
- Experience with e-commerce platforms (e.g., Shopify, WooCommerce).
- Strong analytical and data interpretation skills.
- Excellent written and verbal communication skills.
- Creative mindset with attention to detail.
This advertiser has chosen not to accept applicants from your region.
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