561 Employee Experience jobs in Vietnam
Guest Experience Manager
810000 Bien Hoa, Dong Nai
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Our client is seeking an enthusiastic and customer-focused Guest Experience Manager to lead their operations from a remote capacity. This role is vital in ensuring every guest has an exceptional and memorable experience. You will be responsible for overseeing all aspects of guest services, developing and implementing strategies to enhance guest satisfaction, and resolving any issues that may arise promptly and efficiently. This position requires a deep understanding of the hospitality industry and a passion for delivering outstanding service.
As a remote manager, you will lead and inspire a distributed team of customer service professionals, setting high standards for performance and providing ongoing training and support. You will analyze guest feedback and operational data to identify trends and areas for improvement, implementing initiatives to elevate the overall guest journey. This includes managing online reviews, responding to guest inquiries, and ensuring consistent service delivery across all touchpoints. The ability to communicate effectively with guests and team members from diverse backgrounds is essential.
Responsibilities:
As a remote manager, you will lead and inspire a distributed team of customer service professionals, setting high standards for performance and providing ongoing training and support. You will analyze guest feedback and operational data to identify trends and areas for improvement, implementing initiatives to elevate the overall guest journey. This includes managing online reviews, responding to guest inquiries, and ensuring consistent service delivery across all touchpoints. The ability to communicate effectively with guests and team members from diverse backgrounds is essential.
Responsibilities:
- Develop and implement strategies to enhance overall guest satisfaction and loyalty.
- Oversee daily operations of guest services, ensuring smooth and efficient delivery.
- Manage and resolve guest complaints and feedback with professionalism and efficiency.
- Train, motivate, and manage a remote team of customer service representatives.
- Monitor guest feedback channels and online reviews, responding appropriately.
- Identify opportunities to personalize guest experiences and create memorable moments.
- Collaborate with other departments to ensure seamless service delivery.
- Analyze guest data to identify trends and recommend improvements.
- Maintain high standards of service quality and brand representation.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 4 years of experience in guest relations, customer service, or hospitality management.
- Proven experience in managing remote teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Proficiency with customer relationship management (CRM) software and hotel management systems.
- Ability to remain calm and professional under pressure.
- Passion for delivering exceptional guest experiences.
- Flexibility to work flexible hours as needed.
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Customer Experience Lead
53000 Thuy Van
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Our client is actively looking for a passionate and experienced Customer Experience Lead to enhance their customer service operations in Hue, Thua Thien–Hue, VN . This leadership role focuses on creating and implementing strategies that elevate the overall customer journey and ensure consistent, high-quality interactions across all touchpoints. The Customer Experience Lead will be responsible for analyzing customer feedback, identifying key areas for improvement, and developing actionable plans to address them. You will oversee the customer support team, providing training, coaching, and performance management to ensure adherence to service standards. Key responsibilities include developing and refining customer service protocols, managing service level agreements (SLAs), and implementing customer satisfaction surveys and feedback mechanisms. You will also collaborate with product development and marketing teams to ensure a cohesive customer experience. This role requires a strong understanding of customer psychology, excellent communication and interpersonal skills, and the ability to motivate and inspire a team. You will be responsible for developing comprehensive training programs for the support staff, focusing on product knowledge, communication skills, and problem-solving techniques. The ideal candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field, coupled with a minimum of 4 years of experience in customer service management or customer experience roles. Proven experience in using CRM systems, customer feedback tools, and analytics platforms is essential. You should possess exceptional analytical and problem-solving skills, with a keen eye for detail. The ability to drive change and implement new initiatives effectively is crucial. We are looking for an individual who is dedicated to fostering a customer-centric culture and continuously improving service delivery.
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Guest Experience Manager
910000 Rach Gia, Kien Giang
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Our client is seeking a dynamic and guest-focused Guest Experience Manager for their premier establishment in Rach Gia. This role is integral to ensuring every guest receives an exceptional and memorable experience from arrival to departure. You will lead a team dedicated to providing outstanding service, anticipating guest needs, and resolving any issues promptly and professionally. Responsibilities include overseeing daily operations of guest services, including front desk, concierge, and bell services. You will develop and implement guest service standards, train staff on service excellence, and monitor guest feedback to identify areas for improvement. This role requires a hands-on approach, actively engaging with guests, and personally resolving escalated concerns. You will also be responsible for managing VIP guest programs, ensuring personalized experiences and fostering loyalty. The ideal candidate will possess a strong background in hospitality management, with a proven ability to lead and motivate teams. Exceptional communication, interpersonal, and problem-solving skills are essential. You must have a deep understanding of luxury service standards and a passion for creating positive guest interactions. Experience with property management systems (PMS) and a keen eye for detail in maintaining the ambiance and standards of the establishment are crucial. This is an on-site position that offers the opportunity to significantly impact guest satisfaction and the reputation of our client's business. If you are a dedicated hospitality professional with a flair for exceptional service and a desire to lead a high-performing team, we invite you to apply.
Responsibilities:
Responsibilities:
- Oversee all aspects of guest services, including front desk, concierge, and reservations.
- Develop and implement exceptional guest service standards and protocols.
- Train and mentor front-line staff to ensure consistent high-quality service delivery.
- Monitor guest feedback and implement service improvements based on reviews and surveys.
- Personally handle and resolve guest complaints and escalated issues with professionalism and efficiency.
- Manage VIP guest experiences and build strong relationships with key patrons.
- Ensure the cleanliness, presentation, and functionality of all guest areas.
- Collaborate with other departments to ensure seamless guest experiences.
- Manage departmental budgets and control expenses.
- Stay updated on industry trends and best practices in guest experience management.
- Bachelor's degree in Hospitality Management or a related field, or equivalent experience.
- Minimum of 5 years of experience in hospitality, with at least 3 years in a management role.
- Proven track record in delivering exceptional guest service.
- Strong leadership, team management, and training skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in Property Management Systems (PMS) and other hotel software.
- Ability to work flexible hours, including nights, weekends, and holidays.
- A passion for the hospitality industry and creating memorable guest experiences.
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Guest Experience Manager
600000 Phan Thiet, Binh Thuan
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Our client in Phan Thiet, Binh Thuan, VN is seeking an enthusiastic and dedicated Guest Experience Manager to enhance and maintain exceptional service standards within their hospitality establishment. This role is pivotal in creating memorable experiences for guests and ensuring their satisfaction from arrival to departure. Responsibilities include overseeing front desk operations, managing guest relations, and handling customer feedback and service recovery with professionalism and efficiency. You will be responsible for training and motivating front-line staff to deliver outstanding service, implementing service standards, and monitoring guest satisfaction through various feedback channels. Developing and executing initiatives to elevate the overall guest experience, such as personalized services and loyalty programs, will be a key focus. You will work closely with other departments, including F&B, Housekeeping, and Recreation, to ensure a seamless guest journey. The ideal candidate will have a strong background in hospitality management, with a proven track record in customer service and guest relations. Excellent communication, interpersonal, and problem-solving skills are essential. You should possess a keen eye for detail and a passion for delivering superior service. This hybrid role involves significant on-site presence to interact with guests and staff, manage operations directly, and provide hands-on leadership, with opportunities for remote work in strategic planning, data analysis of guest feedback, and staff scheduling. A passion for creating positive and lasting impressions on guests is paramount.
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Resort Experience Coordinator
65000 Nha Trang, Khanh Hoa
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Our client is seeking an enthusiastic and customer-focused Resort Experience Coordinator to enhance guest satisfaction at our beautiful property in Nha Trang, Khanh Hoa, VN . This role is central to creating memorable experiences for our guests, ensuring every aspect of their stay is enjoyable and seamless. You will be responsible for coordinating various guest activities, excursions, and special requests, acting as a primary point of contact for guest inquiries and feedback. The ideal candidate possesses exceptional interpersonal skills, a proactive attitude, and a genuine passion for hospitality. You should be knowledgeable about local attractions and activities to provide recommendations and assist with bookings. Responsibilities include managing guest relations, handling complaints efficiently, and implementing service recovery strategies. This position requires strong organizational skills, attention to detail, and the ability to multitask in a dynamic environment. A background in hospitality or tourism is preferred, along with excellent communication abilities in Vietnamese and English. You will work closely with the front desk, concierge, and other departments to ensure a cohesive guest experience. This is a fantastic opportunity to contribute to a renowned resort destination and make a difference in our guests' holidays.
Key Responsibilities:
Key Responsibilities:
- Coordinate and manage guest activities, tours, and excursions.
- Act as a primary point of contact for guest inquiries and requests.
- Provide personalized recommendations for local attractions and dining.
- Handle guest feedback and resolve complaints effectively.
- Assist with special events and arrangements for guests.
- Maintain knowledge of hotel services and local area offerings.
- Ensure all guest interactions are professional and courteous.
- Collaborate with other departments to fulfill guest needs.
- Track guest satisfaction metrics and identify areas for improvement.
- Proactively anticipate guest needs and offer assistance.
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Guest Experience Manager
20000 Phuong Son
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Our client, a distinguished establishment in the Hospitality & Tourism sector, is seeking a dedicated and service-oriented Guest Experience Manager to enhance the overall guest journey at their premier location in Thai Nguyen, Thai Nguyen, VN . This pivotal role focuses on ensuring every guest receives exceptional service, memorable experiences, and personalized attention. You will be responsible for overseeing front-desk operations, managing guest relations, and resolving any guest issues or complaints with professionalism and efficiency. The ideal candidate will have a passion for hospitality, outstanding interpersonal skills, and a keen eye for detail. Your ability to anticipate guest needs, train and motivate service staff, and implement service improvement initiatives will be key to success. This position involves working closely with various departments, including F&B, Housekeeping, and Activities, to ensure seamless service delivery.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee all aspects of guest services and front-desk operations.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Manage guest relations, including handling inquiries, feedback, and complaints effectively.
- Train and supervise front-desk staff, ensuring adherence to service standards.
- Monitor guest feedback channels and implement service improvement initiatives.
- Coordinate with other departments to ensure a seamless guest experience throughout their stay.
- Conduct regular service quality checks and provide constructive feedback to staff.
- Ensure a welcoming and efficient check-in and check-out process.
- Proactively identify and address guest needs and preferences.
- Maintain a high level of professionalism and knowledge of local attractions and services.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4 years of experience in guest services, front desk management, or a similar role in the hospitality industry.
- Proven experience in managing and motivating service teams.
- Exceptional customer service and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Excellent communication skills in Vietnamese and proficiency in English is a plus.
- Knowledge of hotel management software (PMS) and booking systems.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A genuine passion for delivering outstanding guest experiences.
- Impeccable presentation and a professional demeanor.
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5
Guest Experience Manager
70000 An Thanh
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Our client, a premier hospitality group, is looking for a passionate and detail-oriented Guest Experience Manager to enhance and uphold exceptional service standards within their globally recognized establishments. This position operates in a fully remote capacity, allowing you to connect with and support various properties and teams without geographical constraints. You will be at the forefront of creating memorable and positive experiences for every guest, ensuring their stays are comfortable, enjoyable, and memorable.
Your core responsibilities will involve developing and implementing guest satisfaction initiatives, managing online reviews and feedback, and devising strategies to address customer concerns promptly and effectively. You will train and mentor hotel staff on service excellence, fostering a culture of hospitality that prioritizes the guest at every touchpoint. This includes designing and refining service protocols, anticipating guest needs, and proactively identifying opportunities to exceed expectations. You will also analyze guest feedback data to identify areas for improvement and implement targeted action plans.
The ideal candidate will possess a minimum of 4 years of progressive experience in hotel management, guest relations, or a similar customer-facing role within the hospitality industry. Exceptional interpersonal, communication, and problem-solving skills are paramount. A strong understanding of customer service principles and best practices in the hospitality sector is required. A Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is highly desirable. If you are a dedicated hospitality professional with a knack for creating outstanding guest experiences and are looking for a flexible, remote-first role where you can make a significant impact on guest satisfaction, this is an ideal opportunity for you. Join our client's innovative team and help shape the future of guest engagement in the hospitality industry.
Your core responsibilities will involve developing and implementing guest satisfaction initiatives, managing online reviews and feedback, and devising strategies to address customer concerns promptly and effectively. You will train and mentor hotel staff on service excellence, fostering a culture of hospitality that prioritizes the guest at every touchpoint. This includes designing and refining service protocols, anticipating guest needs, and proactively identifying opportunities to exceed expectations. You will also analyze guest feedback data to identify areas for improvement and implement targeted action plans.
The ideal candidate will possess a minimum of 4 years of progressive experience in hotel management, guest relations, or a similar customer-facing role within the hospitality industry. Exceptional interpersonal, communication, and problem-solving skills are paramount. A strong understanding of customer service principles and best practices in the hospitality sector is required. A Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is highly desirable. If you are a dedicated hospitality professional with a knack for creating outstanding guest experiences and are looking for a flexible, remote-first role where you can make a significant impact on guest satisfaction, this is an ideal opportunity for you. Join our client's innovative team and help shape the future of guest engagement in the hospitality industry.
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Guest Experience Manager
52000 Thuy Van
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Our client is seeking a passionate and customer-focused Guest Experience Manager to oversee and enhance the overall guest experience in Hue, Thua Thien–Hue, VN . This is a hands-on role focused on ensuring every guest receives exceptional service.
As the Guest Experience Manager, you will be responsible for developing and implementing strategies to elevate the guest journey, from arrival to departure. You will lead and train a team of front-line staff, ensuring they embody the company's service standards and are equipped to handle guest needs effectively. Your primary goal will be to create memorable and positive experiences that foster guest loyalty and encourage repeat business.
Key responsibilities include overseeing daily operations of guest services, including front desk, concierge, and guest relations. You will proactively solicit and respond to guest feedback, identifying areas for improvement and implementing solutions. You will manage guest complaint resolution, ensuring issues are addressed promptly and professionally. Developing and maintaining service standards, training programs, and operational procedures will be a crucial part of your role. You will also collaborate with other departments, such as housekeeping, food and beverage, and events, to ensure seamless service delivery across all touchpoints. Monitoring guest satisfaction metrics and reporting on performance will be essential. You will also be involved in creating special guest programs and amenities to enhance the overall experience.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. A minimum of 4 years of experience in hospitality management, with a strong focus on guest services and customer experience, is required. Proven leadership and team management skills, with the ability to motivate and develop staff, are essential. Excellent interpersonal, communication, and problem-solving skills are paramount. A deep understanding of customer service principles and best practices in the hospitality industry is a must. Familiarity with property management systems (PMS) and guest feedback platforms is preferred. A passion for hospitality and a genuine desire to create exceptional guest experiences are key. Join our client and be instrumental in crafting unforgettable stays for their guests.
As the Guest Experience Manager, you will be responsible for developing and implementing strategies to elevate the guest journey, from arrival to departure. You will lead and train a team of front-line staff, ensuring they embody the company's service standards and are equipped to handle guest needs effectively. Your primary goal will be to create memorable and positive experiences that foster guest loyalty and encourage repeat business.
Key responsibilities include overseeing daily operations of guest services, including front desk, concierge, and guest relations. You will proactively solicit and respond to guest feedback, identifying areas for improvement and implementing solutions. You will manage guest complaint resolution, ensuring issues are addressed promptly and professionally. Developing and maintaining service standards, training programs, and operational procedures will be a crucial part of your role. You will also collaborate with other departments, such as housekeeping, food and beverage, and events, to ensure seamless service delivery across all touchpoints. Monitoring guest satisfaction metrics and reporting on performance will be essential. You will also be involved in creating special guest programs and amenities to enhance the overall experience.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. A minimum of 4 years of experience in hospitality management, with a strong focus on guest services and customer experience, is required. Proven leadership and team management skills, with the ability to motivate and develop staff, are essential. Excellent interpersonal, communication, and problem-solving skills are paramount. A deep understanding of customer service principles and best practices in the hospitality industry is a must. Familiarity with property management systems (PMS) and guest feedback platforms is preferred. A passion for hospitality and a genuine desire to create exceptional guest experiences are key. Join our client and be instrumental in crafting unforgettable stays for their guests.
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Guest Experience Manager
250000 Phuong Son
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Our client, a renowned luxury hospitality group, is seeking an exceptional Guest Experience Manager to elevate the client journey for their unique properties. This is a fully remote role, offering the opportunity to remotely oversee and enhance guest satisfaction across multiple locations. You will be responsible for developing and implementing strategies to ensure an unparalleled guest experience, from pre-arrival communication to post-stay follow-up. Your focus will be on creating personalized and memorable interactions, proactively addressing guest needs, and resolving any issues with efficiency and grace. Key responsibilities include analyzing guest feedback, identifying areas for improvement, and training front-line staff on best practices in customer service. You will also be involved in developing loyalty programs and crafting bespoke guest services. The ideal candidate will have a strong background in hospitality management, exceptional interpersonal skills, and a deep understanding of luxury service standards. Proven experience in customer relationship management and a passion for creating exceptional experiences are essential. You must be adept at managing remote teams, driving initiatives through virtual communication, and maintaining high standards of service excellence without direct on-site supervision. This role requires creativity, problem-solving abilities, and a commitment to exceeding guest expectations. Join our innovative team and redefine the future of hospitality from your home office, contributing significantly to guest loyalty and brand reputation.
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Guest Experience Manager
53000 Thuy Van
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Our client, a renowned hospitality establishment in the picturesque city of Hue, Thua Thien–Hue, VN , is actively seeking a dynamic and customer-focused Guest Experience Manager. This hybrid role offers a blend of on-site engagement and strategic remote planning, allowing for optimal operational efficiency and strategic development. You will be at the forefront of crafting exceptional guest journeys, ensuring every visitor has a memorable and unparalleled experience. Your primary mission will be to elevate our service standards, foster a welcoming atmosphere, and address guest feedback proactively and effectively.
Key responsibilities include:
Key responsibilities include:
- Developing and implementing innovative guest service strategies to enhance satisfaction and loyalty.
- Managing and training front-line staff to deliver consistently high levels of service, embodying our brand's commitment to excellence.
- Handling guest inquiries, concerns, and complaints with professionalism, empathy, and efficiency, aiming for first-contact resolution.
- Monitoring online reviews and social media channels, responding to feedback and engaging with guests across various platforms.
- Collaborating with various departments, including Food & Beverage, Housekeeping, and Events, to ensure seamless coordination and a unified guest experience.
- Identifying opportunities for service improvement through guest feedback analysis and trend monitoring.
- Creating and implementing personalized guest recognition programs and special amenities.
- Ensuring all guest-facing areas are maintained to the highest standards of presentation and cleanliness.
- Analyzing guest satisfaction data to identify areas of strength and opportunities for growth.
- Staying abreast of industry trends and best practices in hospitality management and customer service.
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