1 693 Employee Support jobs in Vietnam
Junior HR Assistant
81000 Bien Hoa, Dong Nai
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for an enthusiastic and organized Junior HR Assistant to join their team in Bien Hoa, Dong Nai, VN . This hybrid role offers a fantastic opportunity to gain hands-on experience across various HR functions while supporting the HR department. You will assist with administrative tasks, recruitment processes, employee onboarding, and maintaining HR records. The ideal candidate is eager to learn, possesses excellent communication skills, and has a strong attention to detail. This position is an excellent stepping stone for a career in Human Resources.
Key responsibilities include:
Key responsibilities include:
- Assisting with the recruitment process, including posting job ads, screening resumes, and scheduling interviews.
- Supporting the onboarding of new employees, ensuring all necessary documentation is completed.
- Maintaining employee records and updating the HR Information System (HRIS).
- Assisting with the preparation of HR-related documents, such as employment contracts and letters.
- Responding to basic employee inquiries regarding HR policies and procedures.
- Helping to organize and coordinate HR events and training sessions.
- Providing administrative support to the HR department, including filing and data entry.
- Assisting with the administration of employee benefits and time-off requests.
- Ensuring compliance with HR policies and procedures.
- Supporting any ad-hoc HR projects as assigned.
- Pursuing or holding a Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
- Previous internship or volunteer experience in an HR or administrative capacity is a plus.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- A keen eye for detail and accuracy.
- Ability to work both independently and as part of a team.
- A proactive attitude and a willingness to learn.
- Discretion and ability to handle confidential information.
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0
Customer Support
Hanoi, Hanoi
Công ty Cổ phần Công nghệ Secomus
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
**Responsibilities**:
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Accurately and kindly handle complaints and high volume of inquiries from customers through our communication channels
- Effectively work with Product and Marketing teams to keep improving product quality.
- Call customers when needed to solve urgent issues.
- Handle ad-hoc tasks assigned by the Team Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive Salary 8-12M + bonus
- Salary review after 06 months
- 12 Official leave days/year (accumulated leave days or transferred payment as requested)
- Health insurance package
- Company annual vacation
- Dancing class, swimming, gym training and other activities sponsored by the company
- Dynamic and fast-developing working environment
- 4h learning per week
- On-job training
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Must be proficient in English (at least 6.5 IELTS), especially Reading and Writing skills
- Have ability to work effectively with Marketing and Product teams
- Have attention to details with great communication skills and patience
- Have ability to troubleshoot and discover answers quickly and effectively
- Demonstrate high degree of integrity and confidentiality
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Dưới 1 năm
(Mức lương: Thỏa thuận)
**Responsibilities**:
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Accurately and kindly handle complaints and high volume of inquiries from customers through our communication channels
- Effectively work with Product and Marketing teams to keep improving product quality.
- Call customers when needed to solve urgent issues.
- Handle ad-hoc tasks assigned by the Team Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive Salary 8-12M + bonus
- Salary review after 06 months
- 12 Official leave days/year (accumulated leave days or transferred payment as requested)
- Health insurance package
- Company annual vacation
- Dancing class, swimming, gym training and other activities sponsored by the company
- Dynamic and fast-developing working environment
- 4h learning per week
- On-job training
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Must be proficient in English (at least 6.5 IELTS), especially Reading and Writing skills
- Have ability to work effectively with Marketing and Product teams
- Have attention to details with great communication skills and patience
- Have ability to troubleshoot and discover answers quickly and effectively
- Demonstrate high degree of integrity and confidentiality
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Dưới 1 năm
This advertiser has chosen not to accept applicants from your region.
1
Marketing Support
Ho Chi Minh City
Công Ty TNHH Thương Mại - Dịch Vụ Lộc Phúc Imasal
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 7 - 9 triệu VNĐ)
- Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
- Support marketing executives in organizing various projects
- Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success
- Prepare and deliver promotional presentations
- Compose and post online content on the company’s website and social media accounts
- Provide administrative support to the marketing team, including:
+ Maintaining and organizing marketing databases, contact lists, and files.
- Collaborate with cross-functional teams, including sales, product development, and customer service, to ensure alignment of marketing efforts with overall business objectives.
- Perform general office duties as needed, such as filing documents, ordering supplies, and managing office equipment.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Working in an international company
- Free snacks, coffee at company’s pantry
- The basic salary is not a fixed salary for sure -will be considered for salary increase every 2-6 months - based on your abilities at work
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Fluent in English
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
- Good looking is an advantage
- College/ University graduate
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Nội Dung,Quảng Cáo/Marketing,SEO
Trung cấp - Nghề
Dưới 1 năm
(Mức lương: 7 - 9 triệu VNĐ)
- Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
- Support marketing executives in organizing various projects
- Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success
- Prepare and deliver promotional presentations
- Compose and post online content on the company’s website and social media accounts
- Provide administrative support to the marketing team, including:
+ Maintaining and organizing marketing databases, contact lists, and files.
- Collaborate with cross-functional teams, including sales, product development, and customer service, to ensure alignment of marketing efforts with overall business objectives.
- Perform general office duties as needed, such as filing documents, ordering supplies, and managing office equipment.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Working in an international company
- Free snacks, coffee at company’s pantry
- The basic salary is not a fixed salary for sure -will be considered for salary increase every 2-6 months - based on your abilities at work
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Fluent in English
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
- Good looking is an advantage
- College/ University graduate
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Nội Dung,Quảng Cáo/Marketing,SEO
Trung cấp - Nghề
Dưới 1 năm
This advertiser has chosen not to accept applicants from your region.
2
Technical Support
Hanoi, Hanoi
Công Ty TNHH Truyền Số Liệu Lotte Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Lead - Technical Support
20000 Haiphong , Haiphong
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Senior Customer Support Lead to manage and elevate their technical support operations from a fully remote setting. This role is crucial for ensuring exceptional customer satisfaction by leading a team of support specialists in resolving technical issues for our diverse customer base. You will be responsible for developing and implementing best practices in customer service, troubleshooting complex technical problems, and providing timely and effective solutions. This includes managing incoming support requests via multiple channels such as email, chat, and phone, and ensuring adherence to service level agreements (SLAs). Your leadership will involve training, mentoring, and motivating the support team, fostering a positive and productive work environment. You will also be tasked with identifying trends in customer issues, analyzing support data, and providing feedback to product development teams for service improvements. Creating and maintaining comprehensive knowledge base articles and troubleshooting guides will be a key responsibility. You will act as a point of escalation for difficult customer issues, demonstrating excellent problem-solving skills and a commitment to customer advocacy. The ideal candidate will possess strong communication skills, a deep understanding of technical products, and the ability to manage a remote team effectively. This is a great opportunity to make a significant impact on customer experience and contribute to the growth of a forward-thinking company.
Responsibilities:
Responsibilities:
- Lead and manage a remote team of technical support specialists.
- Oversee daily support operations and ensure timely resolution of customer issues.
- Develop and implement customer support policies and procedures.
- Provide expert-level troubleshooting and technical assistance to customers.
- Train and mentor support staff, fostering professional development.
- Monitor customer satisfaction metrics and drive continuous improvement.
- Analyze support data to identify recurring issues and product improvement opportunities.
- Create and update knowledge base articles and FAQs.
- Serve as a primary escalation point for complex customer complaints.
- Ensure adherence to all service level agreements (SLAs).
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 4 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
- Proven experience providing technical support for software or hardware products.
- Strong understanding of customer support best practices and KPIs.
- Excellent problem-solving, analytical, and communication skills.
- Proficiency in CRM and customer support software.
- Experience managing remote teams is highly desirable.
- Ability to remain calm and professional under pressure.
- Customer-centric mindset with a passion for service excellence.
- Proficiency in English is required.
This advertiser has chosen not to accept applicants from your region.
4
IT Technical Support/it Helpdesk-support
Ho Chi Minh City
Diag
Posted today
Job Viewed
Job Description
**About Diag
DIAG is a modern, technology-driven diagnostic laboratory. We are fast growing business providing high quality diagnostic services to millions of patients. We proved ourselves as a trusted partner for healthcare organisations and independent professionals, offering an extensive range of laboratory tests used** to assist in the diagnosis, monitoring, and treatment of diseases and medical conditions**.
We are building the most tech and talent advanced laboratory in Vietnam and put technology in the core of our business building an ecosystem of lab and healthtech products aimed to provide better service and better care for our customers and partners through excellent user-centered digital experiences.
JOB DESCRIPTIONS:
- Support end-users at the Head Office, Branch Office and Laboratory
- Support client from Laboratory Infomation System.
- Sort and manage devices in the Warehouse
- Carry out the procedures for allocating and recalling equipment, and storing documents related to equipment allocation.
- Keep track of inventory, update the number and status of devices on the software, and ensure goods are always at the minimum inventory level
- Install office equipment including computers, printers, photocopiers, phones,.
- Maintain and repair company computer and network equipment.
- Perform other assigned tasks as required.
JOB REQUIREMENTS:
- Good understanding of computer systems, mobile devices and other tech products
- Good communication skills
- Experience in troubleshooting hardware, software
- Agility, Honesty
DIAG is a modern, technology-driven diagnostic laboratory. We are fast growing business providing high quality diagnostic services to millions of patients. We proved ourselves as a trusted partner for healthcare organisations and independent professionals, offering an extensive range of laboratory tests used** to assist in the diagnosis, monitoring, and treatment of diseases and medical conditions**.
We are building the most tech and talent advanced laboratory in Vietnam and put technology in the core of our business building an ecosystem of lab and healthtech products aimed to provide better service and better care for our customers and partners through excellent user-centered digital experiences.
JOB DESCRIPTIONS:
- Support end-users at the Head Office, Branch Office and Laboratory
- Support client from Laboratory Infomation System.
- Sort and manage devices in the Warehouse
- Carry out the procedures for allocating and recalling equipment, and storing documents related to equipment allocation.
- Keep track of inventory, update the number and status of devices on the software, and ensure goods are always at the minimum inventory level
- Install office equipment including computers, printers, photocopiers, phones,.
- Maintain and repair company computer and network equipment.
- Perform other assigned tasks as required.
JOB REQUIREMENTS:
- Good understanding of computer systems, mobile devices and other tech products
- Good communication skills
- Experience in troubleshooting hardware, software
- Agility, Honesty
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
700000 My Tho, Tien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team. This hybrid role offers a balance of in-office collaboration and remote flexibility, allowing you to provide exceptional service to our customers from our **My Tho, Tien Giang, VN** hub. As a first point of contact, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. Your primary goal will be to build and maintain strong customer relationships by providing accurate, efficient, and friendly support. Key responsibilities include: responding to customer queries and complaints in a timely and professional manner; troubleshooting and resolving technical issues or product-related problems; guiding customers through product features and functionalities; escalating complex issues to appropriate departments; documenting customer interactions and resolutions in the CRM system; and identifying opportunities to improve customer satisfaction and retention. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and positive attitude. Previous experience in customer service or a related field is advantageous. Proficiency in CRM software and a basic understanding of troubleshooting methodologies are required. Strong organizational skills and the ability to manage multiple tasks simultaneously are essential for success in this role. You will be part of a supportive team environment, contributing to a seamless customer journey and reinforcing our client's reputation for outstanding service. This role requires adaptability and a commitment to delivering high-quality support, whether working from home or in the office.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
720000 My Tho, Tien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to provide exceptional assistance to their valued customers. This role, based in My Tho, Tien Giang, VN , is vital in ensuring customer satisfaction and resolving inquiries efficiently. You will be the first point of contact for customers seeking assistance via phone, email, or chat, addressing their questions, concerns, and technical issues with professionalism and care. The ideal candidate will possess outstanding communication and active listening skills, coupled with a patient and positive attitude. Responsibilities include troubleshooting common customer problems, providing clear and concise solutions, escalating complex issues to the appropriate departments, and documenting all customer interactions accurately in the CRM system. You will also be responsible for educating customers on product features and benefits and gathering customer feedback to help improve services. A strong understanding of customer service principles and a genuine desire to help others are essential. Previous experience in a customer service or helpdesk role is highly preferred, as is familiarity with customer relationship management (CRM) software. This is an excellent opportunity to grow within a supportive team environment in My Tho, Tien Giang, VN . If you are a problem-solver with a passion for delivering outstanding customer experiences, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Community Support Coordinator
53000 Thuy Van
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking a compassionate and organized Community Support Coordinator to join our team in Hue, Thua Thien–Hue, VN . This role is dedicated to providing essential support and resources to individuals and families within our community, fostering well-being and facilitating access to services. You will be responsible for assessing client needs, developing personalized support plans, and connecting individuals with appropriate social services, healthcare providers, and community programs. Building and maintaining strong relationships with local organizations, government agencies, and community stakeholders will be key to your success. You will also organize and facilitate community outreach events, workshops, and support groups to enhance community engagement and provide valuable information. Maintaining accurate and confidential client records, tracking progress, and evaluating the effectiveness of support interventions are crucial aspects of this position. The ideal candidate will possess excellent communication, empathy, and active listening skills, with a genuine commitment to social justice and community development. You will advocate for clients, helping them navigate complex systems and overcome barriers to accessing resources. This role requires strong organizational abilities, problem-solving skills, and the capacity to manage multiple caseloads effectively. You will also contribute to program development and implementation, identifying unmet needs within the community and proposing solutions. Collaboration with colleagues and volunteers to ensure comprehensive support delivery is expected.
Qualifications:
This is a rewarding opportunity to make a meaningful impact on the lives of individuals and contribute to the strength and resilience of our community.
Qualifications:
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
- Minimum of 3 years of experience in community outreach, social services, or a related support role.
- Proven experience in case management and developing client support plans.
- Excellent knowledge of local community resources and social services.
- Strong interpersonal, communication, and counseling skills.
- Ability to build rapport and trust with diverse populations.
- Proficiency in record-keeping and documentation.
- Empathy, patience, and a strong commitment to helping others.
- Ability to work independently and as part of a team.
- Valid driver's license and reliable transportation.
This is a rewarding opportunity to make a meaningful impact on the lives of individuals and contribute to the strength and resilience of our community.
This advertiser has chosen not to accept applicants from your region.
8
Community Support Specialist
550000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading organization dedicated to enhancing community well-being, is seeking a highly motivated and compassionate Community Support Specialist to join our fully remote team. This role is pivotal in connecting individuals with essential social services and fostering a supportive network within communities. As a Community Support Specialist, you will work remotely to provide direct assistance, guidance, and advocacy to individuals and families facing various challenges. Your primary responsibilities will include conducting remote needs assessments, developing personalized support plans, and coordinating access to a range of resources such as housing assistance, mental health services, employment support, and educational programs. You will act as a primary point of contact, offering emotional support and practical advice through various communication channels, including video calls, phone, and secure messaging platforms.
The ideal candidate will possess excellent communication and interpersonal skills, with a demonstrated ability to build rapport and trust with diverse populations. Empathy, patience, and a genuine desire to help others are paramount. You should be adept at navigating complex social systems and have a solid understanding of the challenges faced by vulnerable individuals. Proficiency in digital collaboration tools and a reliable home office setup are essential for this remote position. Responsibilities also extend to maintaining accurate and confidential client records, adhering to privacy regulations, and participating in regular remote team meetings and training sessions. This role requires a proactive approach to problem-solving and the ability to manage a caseload effectively. We are looking for individuals who are resilient, adaptable, and committed to making a positive impact on people's lives from the comfort of their own homes. A background in social work, psychology, counselling, or a related field is highly desirable. Join us in making a difference through accessible, remote-first community care.
The ideal candidate will possess excellent communication and interpersonal skills, with a demonstrated ability to build rapport and trust with diverse populations. Empathy, patience, and a genuine desire to help others are paramount. You should be adept at navigating complex social systems and have a solid understanding of the challenges faced by vulnerable individuals. Proficiency in digital collaboration tools and a reliable home office setup are essential for this remote position. Responsibilities also extend to maintaining accurate and confidential client records, adhering to privacy regulations, and participating in regular remote team meetings and training sessions. This role requires a proactive approach to problem-solving and the ability to manage a caseload effectively. We are looking for individuals who are resilient, adaptable, and committed to making a positive impact on people's lives from the comfort of their own homes. A background in social work, psychology, counselling, or a related field is highly desirable. Join us in making a difference through accessible, remote-first community care.
This advertiser has chosen not to accept applicants from your region.
9