702 Engineer Support jobs in Vietnam
Application Support (Sap, Fico) - French Speaking
Ho Chi Minh City
Bouygues Construction IT Vietnam
Posted today
Job Viewed
Job Description
**Bouygues Construction IT Vietnam** is a part of **Bouygues Construction IT**, a trusted partner for the business lines which provides competitiveness of the **Bouygues Construction Group** and promotes its digital transformation.
- Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident.
- Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
- Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
- Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.
**Job Requirements**
- **Fluent in French and English is mandatory.**:
- Strong background in Finance and Banking.
- Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams,.) or other ERP system is a big advantage.
- Experience of analyzing and documenting user need and requirements.
- Motivation, responsiveness, interpersonal, analytical.
- Sense of service and customer orientation.
- Someone who has a sense for training using digital tools is a plus.
- **General Skills**_
- Rigorous, concerned for the quality.
- Can-do attitude.
- Methodical/ Organized.
- Team and collaborative spirit.
- Good interpersonal skill.
**Why BYCN IT?**:
- **Professional, Open-minded and Creative Environment**:_
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
- Strong sharing culture to improve individual development.
- **Individual Development**:_
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization ).
- Individual empowerment.
- **Special Care for Employee**:_
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
- Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.
**Salary**: 18,000,000₫ - 28,000,000₫ per month
- Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident.
- Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
- Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
- Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.
**Job Requirements**
- **Fluent in French and English is mandatory.**:
- Strong background in Finance and Banking.
- Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams,.) or other ERP system is a big advantage.
- Experience of analyzing and documenting user need and requirements.
- Motivation, responsiveness, interpersonal, analytical.
- Sense of service and customer orientation.
- Someone who has a sense for training using digital tools is a plus.
- **General Skills**_
- Rigorous, concerned for the quality.
- Can-do attitude.
- Methodical/ Organized.
- Team and collaborative spirit.
- Good interpersonal skill.
**Why BYCN IT?**:
- **Professional, Open-minded and Creative Environment**:_
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
- Strong sharing culture to improve individual development.
- **Individual Development**:_
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization ).
- Individual empowerment.
- **Special Care for Employee**:_
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
- Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.
**Salary**: 18,000,000₫ - 28,000,000₫ per month
This advertiser has chosen not to accept applicants from your region.
0
Application Support Level 2 (.NET, Angular)
Ho Chi Minh City
Relationshop Inc.
Posted today
Job Viewed
Job Description
Relationshop Inc.
***
- 195 Dreamplex Building, Ward 15, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 58 minutes ago- Skills:
- .NET
NodeJS
Angular
**Job description**:
**A- Positon Overview**
**B- Role and Responsibilities**
- Provide support for projects released on production, ensuring their uninterrupted and smooth operation during the night shift.
- Handle Level 1 support tickets during the night shift, including diagnosing, troubleshooting, and resolving issues within agreed service level agreements (SLAs).
- Monitor the performance and functionality of the product/system running, ensuring any anomalies or issues are addressed promptly during the night hours. Includes:
- Data ETL pipelines
- Background jobs/services
- APM, Logging
- etc
- Troubleshoot and resolve technical issues within the scope of Level 2 support expertise, providing comprehensive solutions to clients and stakeholders during the night shift.
- Collaborate closely with the Level 3 support team to escalate complex technical issues that require further analysis and investigation.
- Maintain thorough documentation of support activities, including issue resolution processes, for future reference and knowledge sharing.
- Communicate effectively with clients, stakeholders, and cross-functional teams to provide timely updates on issue resolution and product performance, especially during the night shift.
- Proactively identify opportunities for process improvement and contribute to the enhancement of support services and system performance during the night shift.
**Your skills and experience**:
- Strong understanding of software development lifecycle and methodologies.
- Familiarity with programming languages such as.Net Core, Ionic, NodeJs, Angular or others relevant to the company's technology stack.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
- Strong analytical and problem-solving abilities with attention to detail.
- Ability to work under pressure and manage multiple priorities within tight deadlines.
- Experience in documenting support activities and processes for future reference.
- Knowledge of ITIL framework and best practices in IT service management is a plus
**Why you'll love working here**:
**Salary Range & Benefits**
**Salary & Allowances**
- Salary: negotiate
- Competitive income with 13th-month salary and attractive performance bonus.
- Annual leave: 12 days/year and other leaves/public holidays in accordance with the Labor Law of Vietnam.
- Periodic medical checkup, Health/Social Insurances. Especially, Bao Viet Insurance after 10 months of employment.
- Be provided with high performance laptop and screen.
**Career Growth**
- Opportunity to experience a great workplace where young & world-class talents work together passionately.
- Very diverse offline and online seminars & workshop provided by company, supervisors, mentors and buddies.
- Clear and flexible career path.
**Working Environment**
- Working in a progressive and international environment.
- Complimentary snacks, fruits, drinks everyday.
**Relationshop Inc.**:
Stor.ai
- Company type
- IT Product
- Company size
- 151-300 employees
- Country
- United States- Working days
- Monday - Friday
- Overtime policy
- No OT
***
- 195 Dreamplex Building, Ward 15, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 58 minutes ago- Skills:
- .NET
NodeJS
Angular
**Job description**:
**A- Positon Overview**
**B- Role and Responsibilities**
- Provide support for projects released on production, ensuring their uninterrupted and smooth operation during the night shift.
- Handle Level 1 support tickets during the night shift, including diagnosing, troubleshooting, and resolving issues within agreed service level agreements (SLAs).
- Monitor the performance and functionality of the product/system running, ensuring any anomalies or issues are addressed promptly during the night hours. Includes:
- Data ETL pipelines
- Background jobs/services
- APM, Logging
- etc
- Troubleshoot and resolve technical issues within the scope of Level 2 support expertise, providing comprehensive solutions to clients and stakeholders during the night shift.
- Collaborate closely with the Level 3 support team to escalate complex technical issues that require further analysis and investigation.
- Maintain thorough documentation of support activities, including issue resolution processes, for future reference and knowledge sharing.
- Communicate effectively with clients, stakeholders, and cross-functional teams to provide timely updates on issue resolution and product performance, especially during the night shift.
- Proactively identify opportunities for process improvement and contribute to the enhancement of support services and system performance during the night shift.
**Your skills and experience**:
- Strong understanding of software development lifecycle and methodologies.
- Familiarity with programming languages such as.Net Core, Ionic, NodeJs, Angular or others relevant to the company's technology stack.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
- Strong analytical and problem-solving abilities with attention to detail.
- Ability to work under pressure and manage multiple priorities within tight deadlines.
- Experience in documenting support activities and processes for future reference.
- Knowledge of ITIL framework and best practices in IT service management is a plus
**Why you'll love working here**:
**Salary Range & Benefits**
**Salary & Allowances**
- Salary: negotiate
- Competitive income with 13th-month salary and attractive performance bonus.
- Annual leave: 12 days/year and other leaves/public holidays in accordance with the Labor Law of Vietnam.
- Periodic medical checkup, Health/Social Insurances. Especially, Bao Viet Insurance after 10 months of employment.
- Be provided with high performance laptop and screen.
**Career Growth**
- Opportunity to experience a great workplace where young & world-class talents work together passionately.
- Very diverse offline and online seminars & workshop provided by company, supervisors, mentors and buddies.
- Clear and flexible career path.
**Working Environment**
- Working in a progressive and international environment.
- Complimentary snacks, fruits, drinks everyday.
**Relationshop Inc.**:
Stor.ai
- Company type
- IT Product
- Company size
- 151-300 employees
- Country
- United States- Working days
- Monday - Friday
- Overtime policy
- No OT
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Engineer
24000 Phuong Son
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated Customer Support Engineer to join their growing team in **Thai Nguyen, Thai Nguyen, VN**. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to manage your workflow effectively. As a Customer Support Engineer, you will be the first point of contact for customers, providing exceptional technical assistance and resolving inquiries promptly and professionally. Your responsibilities will include troubleshooting software and hardware issues, guiding users through product features and functionalities, escalating complex problems to higher-level support teams, and documenting customer interactions and solutions in our knowledge base. You will also be involved in gathering customer feedback to help improve our products and services. The ideal candidate possesses excellent problem-solving skills, a patient and empathetic demeanor, and a strong technical aptitude. You should be adept at explaining technical concepts to both technical and non-technical users. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with at least 2 years of experience in customer support or a technical helpdesk role, is highly preferred. Strong written and verbal communication skills in Vietnamese and English are essential. Familiarity with CRM software and ticketing systems is a plus. Join us and be a key part of ensuring our customers have a seamless and positive experience with our products.
This advertiser has chosen not to accept applicants from your region.
2
Lead Customer Support Engineer
46000 Haiphong , Haiphong
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Lead Customer Support Engineer to manage and mentor their customer service team. This role offers a hybrid work model, allowing for a blend of remote and in-office collaboration. You will be the primary point of contact for complex customer inquiries and technical issues, ensuring swift and effective resolution. Responsibilities include developing and maintaining customer support documentation, creating training materials for new team members, and identifying areas for service improvement. You will monitor customer satisfaction metrics, analyze support tickets to identify recurring problems, and implement solutions to enhance the customer experience. This role requires excellent communication skills, both written and verbal, and the ability to explain technical concepts clearly to non-technical users. A strong understanding of the company's products and services is crucial. You will also be involved in team scheduling, performance reviews, and fostering a positive and productive team environment. The ideal candidate will have a proven track record in customer support, with at least 3-5 years of experience in a similar role, preferably in a technical support capacity. A Bachelor's degree in a relevant field or equivalent practical experience is preferred. You should be adept at using CRM software and helpdesk ticketing systems. Your ability to troubleshoot issues, de-escalate challenging customer situations, and lead by example will be key to success in this position. This role is based in **Haiphong, Hai Phong, VN**, with a flexible hybrid working arrangement.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Engineer
54000 An Thanh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a highly skilled and customer-focused Senior Customer Support Engineer to join their growing technical support team. This role requires an individual with exceptional problem-solving abilities and a deep understanding of technical support processes. As a Senior Customer Support Engineer, you will be instrumental in providing advanced technical assistance to our clients, resolving complex issues, and ensuring customer satisfaction. Your primary responsibilities will encompass:
The successful candidate will have a proven track record in technical support, preferably within the technology sector. A strong understanding of operating systems, networking concepts, and common software applications is required. Excellent communication, interpersonal, and active listening skills are paramount. You must be able to explain technical concepts clearly to non-technical users and remain calm and efficient under pressure. A proactive approach to identifying and resolving potential issues before they impact customers is highly desired. This is an excellent opportunity to build your career in a supportive and innovative environment, directly impacting customer experience in Vung Tau, Ba Ria–Vung Tau, VN .
Location: This position is based in our office located in Vung Tau, Ba Ria–Vung Tau, VN .
- Providing expert-level technical support for our product suite via phone, email, and ticketing systems.
- Troubleshooting and diagnosing complex hardware and software issues.
- Escalating and coordinating with engineering teams for critical or unresolved issues.
- Developing and maintaining comprehensive technical documentation, FAQs, and knowledge base articles.
- Training and mentoring junior support staff to enhance their technical skills and product knowledge.
- Analyzing customer feedback and identifying areas for product improvement.
- Contributing to the development and implementation of new support strategies and tools.
- Managing customer relationships and ensuring timely resolution of all support requests.
- Participating in product testing and providing feedback to the development team.
- Representing the company professionally and demonstrating a commitment to customer success.
The successful candidate will have a proven track record in technical support, preferably within the technology sector. A strong understanding of operating systems, networking concepts, and common software applications is required. Excellent communication, interpersonal, and active listening skills are paramount. You must be able to explain technical concepts clearly to non-technical users and remain calm and efficient under pressure. A proactive approach to identifying and resolving potential issues before they impact customers is highly desired. This is an excellent opportunity to build your career in a supportive and innovative environment, directly impacting customer experience in Vung Tau, Ba Ria–Vung Tau, VN .
Location: This position is based in our office located in Vung Tau, Ba Ria–Vung Tau, VN .
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Engineer
21000 Phuong Son
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an experienced Senior Customer Support Engineer to join their thriving technical support department located in **Thai Nguyen, Thai Nguyen, VN**. This role is integral to ensuring our clients receive exceptional technical assistance and timely resolution of their issues. You will be the primary point of contact for escalated customer inquiries, providing in-depth troubleshooting and support for complex technical problems. Responsibilities include diagnosing hardware and software issues, guiding customers through step-by-step solutions, and documenting all interactions and resolutions accurately. The ideal candidate will possess strong technical acumen, excellent problem-solving abilities, and a passion for customer satisfaction. You should have a solid understanding of (mention specific technology, e.g., network protocols, operating systems, or software applications relevant to the fictional company). We expect you to collaborate effectively with cross-functional teams, including product development and quality assurance, to identify and address recurring issues. Your ability to communicate technical information clearly and concisely, both verbally and in writing, is paramount. This position requires a patient and empathetic demeanor, as you will be interacting with customers who may be experiencing significant technical difficulties. Proven experience in a similar customer support or technical helpdesk role is essential. You will also contribute to the development of our knowledge base and support documentation. Join our team in **Thai Nguyen, Thai Nguyen, VN** and be a vital part of delivering outstanding customer experiences.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
36000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a knowledgeable and customer-focused Technical Support Engineer to provide assistance and resolve technical issues for their clients. This office-based position requires your presence at our **Thai Binh, Thai Binh** location. You will be responsible for diagnosing and resolving hardware and software problems, guiding users through step-by-step solutions, and installing and configuring software and hardware. Key duties include responding to support tickets, providing phone and email support, and documenting technical procedures and troubleshooting steps. You will also be involved in testing new software releases and providing feedback to the development team. The ideal candidate will have a strong technical background, with experience in IT support or a related field. A Bachelor's degree in Computer Science, Information Technology, or a similar discipline is preferred. Excellent problem-solving skills, patience, and strong communication abilities are essential. Proficiency in operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Experience with remote support tools and CRM systems is a plus. We are looking for an individual who is eager to learn, detail-oriented, and committed to delivering exceptional technical support. This role offers an excellent opportunity to grow your technical skills and contribute to client satisfaction.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Engineer
900000 Long Xuyen, An Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of SaaS solutions, is seeking a dedicated and customer-focused Technical Support Engineer to join their fully remote customer service team. This role is essential for providing timely and effective technical assistance to our global customer base, resolving issues related to our software products. You will be the first point of contact for technical inquiries, offering expert guidance and ensuring a positive customer experience. As a remote-first company, we offer a flexible work environment and comprehensive support for our team.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to customers via email, chat, and phone.
- Diagnose and troubleshoot software issues, providing clear and concise solutions.
- Escalate complex technical problems to senior support staff or development teams when necessary.
- Document customer interactions, issues, and resolutions accurately in the ticketing system.
- Create and update knowledge base articles and FAQs to assist customers and internal teams.
- Assist in testing new software releases and providing feedback.
- Identify trends in customer issues and report them to the product development team.
- Ensure customer satisfaction by resolving issues efficiently and professionally.
- Maintain a high level of product knowledge and technical expertise.
- Collaborate with team members to share knowledge and best practices.
- Participate in training sessions to stay updated on product updates and new features.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in technical support or customer service in the IT industry.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with troubleshooting network connectivity and hardware issues.
- Excellent written and verbal communication skills.
- Proficiency in using customer support software and ticketing systems (e.g., Zendesk, ServiceNow).
- Patience, empathy, and a strong customer-centric approach.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proactive problem-solver with a keen eye for detail.
- Ability to work independently and as part of a remote team.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer
62000 Pleiku, Gia Lai
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Technical Support Engineer to join their Customer Service & Helpdesk team in Pleiku, Gia Lai, VN . This role is based at our client's office, requiring a strong on-site presence to directly support customers. You will be responsible for providing first-level technical assistance to users, troubleshooting hardware, software, and network issues, and resolving customer inquiries efficiently and professionally. Your primary duties will include diagnosing and repairing common technical problems, guiding users through step-by-step solutions, and documenting all support interactions accurately in the helpdesk system. You will also escalate complex issues to senior support staff or relevant departments when necessary. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and customer-centric approach. A solid understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Experience with ticketing systems and remote support tools is a plus. You should be adept at explaining technical information in a clear and understandable manner to non-technical users. This role requires strong problem-solving abilities and a commitment to delivering exceptional customer service. The ability to work collaboratively within a team environment and manage time effectively is crucial. We are looking for an individual who is eager to learn, adapt to new technologies, and contribute positively to the customer support experience. Join our team and be the primary point of contact for our valued customers, ensuring their technical needs are met promptly and effectively.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
100000 An Cu, An Giang
WhatJobs
Posted today
Job Viewed
Job Description
We are looking for a skilled and dedicated Technical Support Engineer to join our growing team. This is a fantastic opportunity to provide high-level technical assistance and resolve complex customer issues. The role is fully remote, allowing you to contribute from anywhere. You will be the first point of contact for customers experiencing technical difficulties with our software products, providing timely and effective solutions. Your responsibilities will include troubleshooting hardware and software problems, guiding users through step-by-step solutions, and escalating unresolved issues to appropriate internal teams. You will also be involved in creating and maintaining technical documentation, knowledge base articles, and user guides to empower customers and internal staff. A deep understanding of our product suite and common technical challenges is essential. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to users of varying technical backgrounds. Strong problem-solving abilities, a customer-centric approach, and a passion for technology are paramount. This role requires the ability to work independently, manage time effectively, and contribute to a collaborative team environment, even in a remote setting. If you are a tech-savvy individual with a commitment to exceptional customer service, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot and diagnose hardware and software issues.
- Guide users through step-by-step solutions to resolve technical problems.
- Escalate complex issues to senior support staff or development teams when necessary.
- Document all support interactions and resolutions accurately.
- Create and maintain technical documentation, knowledge base articles, and FAQs.
- Identify trends in customer issues and provide feedback to product development teams.
- Assist with the installation, configuration, and maintenance of software applications.
- Provide remote assistance and screen sharing support to users.
- Educate customers on product features and best practices.
- Contribute to improving support processes and customer satisfaction.
Qualifications:- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Strong understanding of operating systems (Windows, macOS, Linux).
- Familiarity with network protocols and troubleshooting.
- Experience with remote support tools and ticketing systems.
- Excellent problem-solving and diagnostic skills.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to explain technical concepts to non-technical users.
- Self-motivated and able to work independently in a remote environment.
- Proactive attitude towards learning new technologies.
This advertiser has chosen not to accept applicants from your region.
9