3 Engineering Associate jobs in Vietnam

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Associate IT Technical Support Engineer is an entry level subject matter expert, responsible for providing a service to internal clients to ensure that the IT infrastructure and systems remain operational.
This role proactively identifies, investigates, and resolves less complex technical incidents and problems and restoring service to clients by ensurig these incidents are managed to resolution.
**Key responsibilities:**
+ Under guidance, undertakes regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensures that the software is installed and configured in line with business requirements.
+ Under guidance, proactively identifies problems, events, incidents, and errors prior to or when they occur.
+ Fosters good relationships with all stakeholders including vendors, carriers, and colleagues.
+ Under guidance, resolves calls and identifies the root cause of incidents, events, and problems to ensure proactive future management.
+ Under guidance, ensures the efficient and comprehensive resolution of incidents, problems, events, and requests.
+ Reports and escalates unresolved issues to next level Engineers and/or 3rd party vendors.
+ Provides continuous feedback to clients, affected parties and update all systems and/or portals as prescribed by standard procedures.
+ Under guidance, proactively supports the service desk by receiving calls and incidents, problems, requests, and events when required.
+ Under guidance, ensures the resolution and recovery of an incident in line with the relevant processes and service level agreements.
+ Under guidance, updates incidents, requests, problems, and/or events with progress and resolution details.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ability to communicate well and to capture all pertinent details when required will contribute to their success
+ Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner
+ Sound interpersonal skills with the ability to foster and maintain stakeholder relationships
+ Solid client service orientation and passion for achieving or exceeding expectations
+ Good written and verbal communication skills
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
+ Ability to adapt to changing circumstances
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
**Academic qualifications and certifications:**
+ Bachelor's degree or relevant qualification in IT/Computing, or related field.
+ Relevant IT certifications, such as ITIL and Microsoft 365.
**Required experience:**
+ Basic experience required in diagnosis and troubleshooting, IT Technical Support role within a large ICT organization.
+ Basic experience interacting and working closely with a variety of internal and external stakeholders at different levels in the business.
+ Basic experience with a variety of technologies, for example (but not limited to) Secure Print, MS Azure, Meeting Room Technologies and Microsoft 365.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Follows complex defined test plans and datasheets utilizing a single technology with necessary support.
- Evaluates test performance and sample operation to properly evaluate test results.
- Records and explains test results and completes test report.
- Serves as Project Lead for simple test programs as assigned.
- Communicates project status and results as needed.
- Holds responsibility for defining test plan, report completion and accuracy, meeting of agreed deadlines, and managing project related activities.
- Examines complex customer samples and learns to operate appropriate tests for each Case.
- Communicates with customers during setup and operation to ensure proper evaluation.
- Understands and is able to explain specific test standards for scope of responsibility.
- Directs, builds and/or adapts simple test setups and equipment to new situations, based on test plans and instructions from engineering.
- Trains other lab staff on these test procedures or equipment.
- Operates and maintains complex test equipment appropriately to measure and test customer samples.
- Performs complex maintenance on designated test equipment and laboratory area.
- For a single testing technology, integrates basic process and equipment improvements into all aspects of the job.
- Communicates with management and technical staff to provide suggestions for new equipment, processes, and forms to improve accuracy and efficiencies.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Other duties as directed.
- University Degree in mechanical/ chemical (in related field of work) with at least 2 years' Work Experience in Shoe/ Leather physical testing.
- Experienced with third testing laboratory is advantage.
- English reading and understanding technical standards related to Shoe/ Leather physical testing
- Demonstrated ability to manage multiple projects while maintaining high quality and exceptional customer service.
- Demonstrated ability to successfully partner with Engineering and other Laboratory personnel to complete projects in a timely manner with high quality.
- Demonstrated ability to analyze special testing needs.
- Effective communication skills and ability to interact with customers
- Demonstrated ability to be innovative and creative Desire to work in a team-oriented environment.
- Ability to use Microsoft Office suite is a must Ability to incorporate automation into day-to-day testing.

A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.

The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.

We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.

From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.

**Mission**:Working for a safer world