238 Engineering Services jobs in Vietnam
Boat Mechanical Design Engineer - Engineering Boat
Hanoi, Hanoi
Công Ty TNHH Palfinger Marine Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- The mechanical engineer is responsible for the design of metal structures, components, assemblies, outfitting of boats and preparation of the technical documentation according to technical department procedures, customer requirements and international standards.
- The mechanical engineer needs to have a good knowledge of the CAD, PLM and ERP system. Work on these system to complete design and link to system.
- Furthermore, it is required to develop cost efficient and modularized subsystems, in cooperation with the responsible CoEs, which also need to be maintained for a serial production setup.
- Also, the capabilities of the internal
- and external supplier/production network need to be considered to create cost efficient components.
- Participate in improving product quality and increasing labor productivity
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
Skill and abilities
- Strong knowledge of mechanical, structrural design (GRP or Metal), or floating equipment design.
- Technical English, specialized language exchange (and/or communication english)
- Reporting skill
- Teamwork skill
- Management and self-management
Personality
- Attention to details
- Creative and Innovative
**Qualifications**:
- Bachelor Degree in Engineering / Technics. Majoring in floating equipment, ship building or mechanical engineering
Experience & knowledge
- Minimum 2 years of work experience in technical roles within the mechanical engineering, ship and canoe building.
- Familiar with 2D CAD software and mechanical 3D software ( e.g. Inventor,Solid edge, Autocad.)
- Familiar with product line management software
- Understand the requirements of the quality management system
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Cơ Khí,Cơ Điện
Cao Đẳng
Không yêu cầu
(Mức lương: Thỏa thuận)
- The mechanical engineer is responsible for the design of metal structures, components, assemblies, outfitting of boats and preparation of the technical documentation according to technical department procedures, customer requirements and international standards.
- The mechanical engineer needs to have a good knowledge of the CAD, PLM and ERP system. Work on these system to complete design and link to system.
- Furthermore, it is required to develop cost efficient and modularized subsystems, in cooperation with the responsible CoEs, which also need to be maintained for a serial production setup.
- Also, the capabilities of the internal
- and external supplier/production network need to be considered to create cost efficient components.
- Participate in improving product quality and increasing labor productivity
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
Skill and abilities
- Strong knowledge of mechanical, structrural design (GRP or Metal), or floating equipment design.
- Technical English, specialized language exchange (and/or communication english)
- Reporting skill
- Teamwork skill
- Management and self-management
Personality
- Attention to details
- Creative and Innovative
**Qualifications**:
- Bachelor Degree in Engineering / Technics. Majoring in floating equipment, ship building or mechanical engineering
Experience & knowledge
- Minimum 2 years of work experience in technical roles within the mechanical engineering, ship and canoe building.
- Familiar with 2D CAD software and mechanical 3D software ( e.g. Inventor,Solid edge, Autocad.)
- Familiar with product line management software
- Understand the requirements of the quality management system
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Cơ Khí,Cơ Điện
Cao Đẳng
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
0
Structural Engineering Design Specialist
40000 Hoang Hoa
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Structural Engineering Design Specialist to join their dynamic engineering team. This role involves the design, analysis, and oversight of structural elements for a variety of construction projects. You will be responsible for ensuring the safety, integrity, and efficiency of all structural designs.
As a Structural Engineering Design Specialist, you will utilize advanced software and your technical expertise to develop detailed structural plans and calculations. Your work will be critical in ensuring that buildings and infrastructure meet all relevant building codes and safety standards. Collaboration with architects, project managers, and other engineers will be a key aspect of this position.
Key Responsibilities:
The ideal candidate will possess a Bachelor's or Master's degree in Structural Engineering or a related field, along with a professional engineering license (PE). Proven experience with structural design software such as SAP2000, ETABS, STAAD.Pro, or similar is essential. Strong analytical, problem-solving, and communication skills are required. If you are a results-oriented engineer looking to contribute to impactful projects in a challenging environment, we invite you to apply.
Location: Thanh Hoa, Thanh Hoa, VN
As a Structural Engineering Design Specialist, you will utilize advanced software and your technical expertise to develop detailed structural plans and calculations. Your work will be critical in ensuring that buildings and infrastructure meet all relevant building codes and safety standards. Collaboration with architects, project managers, and other engineers will be a key aspect of this position.
Key Responsibilities:
- Designing structural systems for buildings, bridges, and other infrastructure projects using CAD and BIM software.
- Performing structural analysis and calculations for various load conditions, including seismic and wind loads.
- Preparing detailed engineering drawings, specifications, and construction documents.
- Reviewing architectural plans to ensure structural feasibility and integration.
- Collaborating with project teams, including architects, contractors, and other engineering disciplines.
- Ensuring designs comply with local building codes, regulations, and industry standards.
- Conducting site visits to assess existing conditions and monitor construction progress.
- Identifying potential structural issues and recommending solutions during the design and construction phases.
- Managing project timelines and budgets for structural engineering tasks.
- Mentoring junior engineers and providing technical guidance.
- Staying updated on advancements in structural engineering materials, technologies, and best practices.
- Developing innovative and cost-effective structural solutions.
- Preparing reports and technical presentations for clients and stakeholders.
- Performing structural assessments and rehabilitations for existing structures.
- Adhering to quality control procedures throughout the design process.
The ideal candidate will possess a Bachelor's or Master's degree in Structural Engineering or a related field, along with a professional engineering license (PE). Proven experience with structural design software such as SAP2000, ETABS, STAAD.Pro, or similar is essential. Strong analytical, problem-solving, and communication skills are required. If you are a results-oriented engineer looking to contribute to impactful projects in a challenging environment, we invite you to apply.
Location: Thanh Hoa, Thanh Hoa, VN
This advertiser has chosen not to accept applicants from your region.
1
Remote Civil Engineering Design Lead
92000 Rach Gia, Kien Giang
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Remote Civil Engineering Design Lead to spearhead innovative design projects from the comfort of your home office. This role is crucial for conceptualizing, developing, and overseeing the execution of complex civil engineering designs, ensuring they meet all technical specifications, regulatory requirements, and client expectations. The Lead will be responsible for guiding a team of civil engineers, providing technical expertise, and ensuring the quality and accuracy of all design deliverables. You will manage project timelines, budgets, and resource allocation, collaborating virtually with project managers, stakeholders, and clients. Key responsibilities include performing complex engineering calculations, developing detailed design drawings and specifications using CAD software, and conducting site analysis remotely where possible or through existing data. The ideal candidate will possess a deep understanding of structural analysis, geotechnical principles, transportation engineering, and water resource management, depending on project focus. Strong leadership and mentoring abilities are essential for guiding junior engineers and fostering a collaborative design environment. This position requires exceptional problem-solving skills and the ability to think critically and creatively to overcome design challenges. You will be responsible for ensuring compliance with building codes, environmental regulations, and safety standards. The ability to manage multiple projects simultaneously and meet deadlines effectively is paramount. This is a unique opportunity for a seasoned civil engineer to leverage their expertise in a fully remote capacity, contributing to significant infrastructure and development projects. We are looking for a forward-thinking professional with a passion for sustainable and efficient engineering solutions. Your expertise will be vital in shaping the future of our projects.
Qualifications:
Qualifications:
- Bachelor's or Master's degree in Civil Engineering from an accredited institution.
- Professional Engineer (PE) license is highly desirable.
- Minimum of 8 years of progressive experience in civil engineering design and project management.
- Proven experience leading engineering teams and managing complex design projects.
- Expertise in civil engineering software, including AutoCAD, Civil 3D, and other relevant design and analysis tools.
- Strong knowledge of structural analysis, geotechnical engineering, transportation systems, and/or hydraulic engineering principles.
- Excellent understanding of building codes, zoning regulations, and environmental standards.
- Exceptional analytical, problem-solving, and decision-making skills.
- Strong communication and interpersonal skills for effective virtual collaboration and client interaction.
- Demonstrated ability to manage project budgets and timelines effectively.
- Experience with sustainable design practices is a plus.
- Ability to work independently and lead a remote team effectively.
This advertiser has chosen not to accept applicants from your region.
2
Remote Mechanical Engineering Design Lead
62000 Phan Thiet, Binh Thuan
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and innovative Remote Mechanical Engineering Design Lead to guide their product development efforts. This is a fully remote position, offering the opportunity to work from anywhere and lead the design of cutting-edge mechanical systems. The Design Lead will be responsible for the conceptualization, design, analysis, and validation of mechanical components and systems, ensuring they meet stringent performance, reliability, and cost targets. You will lead a team of mechanical engineers, providing technical direction, mentorship, and oversight throughout the design process. Key responsibilities include utilizing advanced CAD software (e.g., SolidWorks, CATIA) for 3D modeling, performing FEA (Finite Element Analysis) and CFD (Computational Fluid Dynamics) for performance simulation, and developing detailed manufacturing drawings. Strong knowledge of materials science, thermodynamics, and fluid mechanics is essential. The ideal candidate will have a proven track record of leading successful design projects from concept to production, with a strong understanding of manufacturing processes and best practices. Experience in product lifecycle management (PLM) and a commitment to continuous improvement are highly valued. You should possess excellent problem-solving skills, creative thinking, and the ability to communicate complex technical concepts clearly. This is an exceptional opportunity for a talented mechanical engineer to take on a leadership role, contribute to innovative product development, and foster a collaborative remote engineering environment.
Responsibilities:
Responsibilities:
- Lead the mechanical design process for new products and systems.
- Mentor and guide a team of mechanical design engineers.
- Develop detailed 3D CAD models and 2D manufacturing drawings.
- Perform stress, thermal, and flow analysis using FEA and CFD tools.
- Collaborate with cross-functional teams (electrical, software, manufacturing).
- Ensure designs meet performance, quality, and cost requirements.
- Oversee prototype development and testing phases.
- Troubleshoot design issues and implement effective solutions.
- Research and recommend new design tools and technologies.
- Contribute to product roadmap and strategic technical planning.
- Master's degree in Mechanical Engineering or a related field.
- Minimum of 8 years of experience in mechanical design and engineering, with at least 2 years in a leadership role.
- Expertise in 3D CAD software (e.g., SolidWorks, CATIA, AutoCAD).
- Proficiency in simulation tools (FEA, CFD - e.g., ANSYS, COMSOL).
- Strong understanding of manufacturing processes (machining, injection molding, etc.).
- Knowledge of materials science and selection.
- Excellent problem-solving, analytical, and communication skills.
- Demonstrated ability to lead engineering teams remotely.
- Experience with product lifecycle management (PLM) systems is a plus.
- Creativity and innovation in design solutions.
This advertiser has chosen not to accept applicants from your region.
3
Senior Project Manager, Engineering
250000 Phuong Son
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading player in industrial development, is seeking an experienced and dynamic Senior Project Manager to oversee critical projects in **Thai Nguyen, Thai Nguyen, VN**. This role offers a hybrid work model, allowing for a blend of on-site collaboration and remote flexibility. The successful candidate will be responsible for the entire project lifecycle, from initiation and planning to execution, monitoring, control, and closure. You will manage project scope, schedule, budget, and resources effectively, ensuring that projects are delivered on time, within budget, and to the highest quality standards. Key responsibilities include developing detailed project plans, identifying and mitigating risks, managing stakeholder expectations, and leading cross-functional project teams. Strong leadership, communication, and problem-solving skills are essential. The ideal candidate will have a proven track record of successfully managing complex engineering projects, preferably in infrastructure or manufacturing sectors. A Bachelor's degree in Engineering, Project Management, or a related field is required, with PMP or equivalent certification highly preferred. You will foster a collaborative team environment, facilitate effective communication between all parties, and ensure adherence to all company policies and industry best practices. This is a challenging yet rewarding opportunity to contribute to significant development initiatives in a growing region.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support
Hanoi, Hanoi
Công Ty TNHH Truyền Số Liệu Lotte Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
5
Engineering Manager (Interior Design) - Vietnamese Nationality candidate only
Phu Quoc
Hyatt
Posted 14 days ago
Job Viewed
Job Description
**Description:**
+ Oversee daily operations, strategically plan and assign tasks to ensure optimal staffing levels at all times.
+ Ensure technical support services promptly address and proactively anticipate individual client needs, guaranteeing guest safety, comfort, and courteous, efficient service delivery.
+ Coordinate internal teams and external vendors/third parties to ensure seamless project execution.
+ Ensure all projects are completed on schedule, within defined scope, and budget constraints.
+ Assist in defining project scope and objectives by engaging all relevant stakeholders and ensuring technical feasibility.
+ Manage resource allocation and availability effectively.
+ Develop comprehensive project plans to monitor progress and track milestones.
+ Control changes to project scope, schedule, and costs through appropriate validation techniques.
+ Evaluate project performance using established tools and methodologies.
+ Provide regular reports to the Director of Engineering and escalate issues to senior management as necessary.
+ Manage relationships with clients and all project stakeholders to foster collaboration and satisfaction.
+ Conduct risk management activities to identify and mitigate potential project risks.
+ Establish and maintain strong relationships with third-party vendors and service providers.
+ Prepare and maintain detailed project documentation to ensure transparency and accountability.
+ Conduct client meetings to gather detailed project requirements and clarify specifications.
+ Delegate tasks to the team based on their individual strengths, skills, and experience levels.
+ Monitor project performance to assess achievement of both short-term and long-term objectives.
+ Ensure budgetary goals are met and adjust project constraints based on financial analyses.
+ Develop and share comprehensive project plans with clients and internal teams to ensure alignment.
+ Continuously enhance leadership capabilities and project management skills.
+ Participate in relevant conferences and training programs to maintain professional proficiency.
+ Perform additional duties as assigned by management.
+ Create spreadsheets, diagrams, and process maps to accurately document project needs and workflows.
**Qualifications:**
+ Minimum of three years' experience in a similar role.
+ Prior experience in pre-opening operations is highly desirable.
+ Proven background in luxury hospitality, encompassing both resort and urban city environments.
+ Exceptional communication skills in both spoken and written Vietnamese and English.
**Primary Location:** VN-Kien Giang-Phu Quoc
**Organization:** Park Hyatt Phu Quoc
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** PHU000447
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
+ Oversee daily operations, strategically plan and assign tasks to ensure optimal staffing levels at all times.
+ Ensure technical support services promptly address and proactively anticipate individual client needs, guaranteeing guest safety, comfort, and courteous, efficient service delivery.
+ Coordinate internal teams and external vendors/third parties to ensure seamless project execution.
+ Ensure all projects are completed on schedule, within defined scope, and budget constraints.
+ Assist in defining project scope and objectives by engaging all relevant stakeholders and ensuring technical feasibility.
+ Manage resource allocation and availability effectively.
+ Develop comprehensive project plans to monitor progress and track milestones.
+ Control changes to project scope, schedule, and costs through appropriate validation techniques.
+ Evaluate project performance using established tools and methodologies.
+ Provide regular reports to the Director of Engineering and escalate issues to senior management as necessary.
+ Manage relationships with clients and all project stakeholders to foster collaboration and satisfaction.
+ Conduct risk management activities to identify and mitigate potential project risks.
+ Establish and maintain strong relationships with third-party vendors and service providers.
+ Prepare and maintain detailed project documentation to ensure transparency and accountability.
+ Conduct client meetings to gather detailed project requirements and clarify specifications.
+ Delegate tasks to the team based on their individual strengths, skills, and experience levels.
+ Monitor project performance to assess achievement of both short-term and long-term objectives.
+ Ensure budgetary goals are met and adjust project constraints based on financial analyses.
+ Develop and share comprehensive project plans with clients and internal teams to ensure alignment.
+ Continuously enhance leadership capabilities and project management skills.
+ Participate in relevant conferences and training programs to maintain professional proficiency.
+ Perform additional duties as assigned by management.
+ Create spreadsheets, diagrams, and process maps to accurately document project needs and workflows.
**Qualifications:**
+ Minimum of three years' experience in a similar role.
+ Prior experience in pre-opening operations is highly desirable.
+ Proven background in luxury hospitality, encompassing both resort and urban city environments.
+ Exceptional communication skills in both spoken and written Vietnamese and English.
**Primary Location:** VN-Kien Giang-Phu Quoc
**Organization:** Park Hyatt Phu Quoc
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** PHU000447
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
30000 Pleiku, Gia Lai
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their expanding service team in **Pleiku, Gia Lai, VN**. This role involves providing first-line technical assistance to customers, resolving inquiries, and ensuring a positive user experience with their products and services. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a patient and helpful demeanor. You will be a crucial point of contact for customer support needs.
Key Responsibilities:
Qualifications:
This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to software, hardware, or services.
- Provide clear and concise instructions to customers to resolve their technical problems.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Develop and update technical documentation, FAQs, and knowledge base articles.
- Identify recurring issues and provide feedback to product development teams for improvements.
- Assist customers with account setup, configuration, and basic usage questions.
- Ensure customer satisfaction by delivering prompt and effective technical support.
- Adhere to service level agreements (SLAs) and departmental performance standards.
- Stay updated on product knowledge and company policies.
- Troubleshoot connectivity issues, software errors, and hardware malfunctions.
- Guide customers through installation and setup processes.
- Provide assistance during product updates and maintenance periods.
- Contribute to a positive team environment and share best practices.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 2 years of experience in technical support or customer service.
- Proficiency in troubleshooting common software and hardware issues.
- Familiarity with operating systems (Windows, macOS, Linux) and common applications.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Ability to explain technical concepts in a simple and understandable way.
- Patience and empathy when dealing with customers facing technical difficulties.
- Proficiency with helpdesk software and ticketing systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A genuine passion for helping people and resolving technical challenges.
This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
550000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. This role is based in **Quy Nhon, Binh Dinh, VN** and requires the ability to work on-site to directly support our user base and resolve technical issues. You will be the primary point of contact for users experiencing hardware, software, or network problems. Your responsibilities will include diagnosing and resolving technical issues remotely and in person, installing and configuring computer hardware and software, and guiding users through step-by-step solutions. You will also be responsible for documenting all support requests and resolutions in a ticketing system, escalating complex issues to appropriate IT teams, and contributing to the development of IT support documentation and knowledge bases. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent customer service skills, patience, and a methodical approach to problem-solving are essential. We are looking for someone who is eager to learn, possesses strong troubleshooting abilities, and can communicate technical information clearly to non-technical users. Prior experience in a technical support role or a relevant IT certification is highly desirable. You will be part of a collaborative IT department focused on ensuring the smooth operation of our technological infrastructure and providing exceptional support to our employees. The opportunity to work within a stable company and develop your technical skills in a supportive environment is a key aspect of this role. You will be instrumental in maintaining the productivity and satisfaction of our internal teams by addressing their technical challenges promptly and effectively.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Guide users through troubleshooting steps via phone, email, or in-person.
- Document all support activities, resolutions, and user feedback in a ticketing system.
- Escalate unresolved issues to senior IT staff or relevant departments.
- Assist in managing IT inventory and asset tracking.
- Contribute to the creation and maintenance of IT support documentation and FAQs.
- Adhere to IT policies and procedures for system security and data protection.
- Proven experience in a technical support or IT helpdesk role.
- Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to explain technical issues to non-technical users.
- Experience with ticketing systems is a plus.
- Relevant IT certifications (e.g., CompTIA A+) are advantageous.
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
70000 An Thanh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to join our fully remote customer service team. This role is critical in providing timely and effective technical assistance to our users, ensuring a positive customer experience. You will be responsible for troubleshooting software and hardware issues, guiding users through problem-solving processes, and escalating complex issues when necessary. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a patient, customer-focused approach.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
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