200 Engineering Support jobs in Vietnam
Remote Apprentice Technician - Engineering Support
97000 Can Tho , Can Tho
WhatJobs
Posted today
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Job Description
Can Tho, Can Tho, VN
Our client is seeking a motivated and eager individual to join our team as a Remote Apprentice Technician. This is a unique opportunity for someone looking to gain hands-on experience in a technical support environment from the comfort of their own home. You will be provided with comprehensive training and mentorship to develop essential skills in troubleshooting, diagnostics, and customer interaction within a remote setting. Responsibilities will include assisting senior technicians with ongoing projects, performing basic system checks, documenting technical issues and resolutions, and learning to use specialized diagnostic tools and software. This role requires a proactive approach to learning and a strong commitment to professional development. You will be an integral part of a dynamic team, contributing to the smooth operation of our technical services. The ideal candidate will possess excellent communication skills, a keen analytical mind, and a genuine passion for technology. You will have the opportunity to work on a variety of tasks, gaining exposure to different aspects of the engineering support domain. This apprenticeship is designed to foster growth and provide a solid foundation for a career in technical support or engineering. We encourage applications from individuals with a strong desire to learn and a commitment to achieving success in a remote work environment. You will be expected to maintain high standards of work quality and adhere to company policies and procedures at all times. This position offers a pathway to potential full-time employment upon successful completion of the apprenticeship program.
Key Responsibilities:
Our client is seeking a motivated and eager individual to join our team as a Remote Apprentice Technician. This is a unique opportunity for someone looking to gain hands-on experience in a technical support environment from the comfort of their own home. You will be provided with comprehensive training and mentorship to develop essential skills in troubleshooting, diagnostics, and customer interaction within a remote setting. Responsibilities will include assisting senior technicians with ongoing projects, performing basic system checks, documenting technical issues and resolutions, and learning to use specialized diagnostic tools and software. This role requires a proactive approach to learning and a strong commitment to professional development. You will be an integral part of a dynamic team, contributing to the smooth operation of our technical services. The ideal candidate will possess excellent communication skills, a keen analytical mind, and a genuine passion for technology. You will have the opportunity to work on a variety of tasks, gaining exposure to different aspects of the engineering support domain. This apprenticeship is designed to foster growth and provide a solid foundation for a career in technical support or engineering. We encourage applications from individuals with a strong desire to learn and a commitment to achieving success in a remote work environment. You will be expected to maintain high standards of work quality and adhere to company policies and procedures at all times. This position offers a pathway to potential full-time employment upon successful completion of the apprenticeship program.
Key Responsibilities:
- Assist senior technicians with remote troubleshooting of technical issues.
- Document technical procedures and solutions for internal knowledge base.
- Perform routine system maintenance and diagnostic checks remotely.
- Communicate effectively with team members and stakeholders regarding task progress.
- Learn and apply new technical skills through provided training modules.
- Adhere to all company security and data privacy protocols.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Engineer
36000 Thai Binh , Thai Binh
WhatJobs
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Our client is looking for a knowledgeable and customer-focused Technical Support Engineer to provide assistance and resolve technical issues for their clients. This office-based position requires your presence at our **Thai Binh, Thai Binh** location. You will be responsible for diagnosing and resolving hardware and software problems, guiding users through step-by-step solutions, and installing and configuring software and hardware. Key duties include responding to support tickets, providing phone and email support, and documenting technical procedures and troubleshooting steps. You will also be involved in testing new software releases and providing feedback to the development team. The ideal candidate will have a strong technical background, with experience in IT support or a related field. A Bachelor's degree in Computer Science, Information Technology, or a similar discipline is preferred. Excellent problem-solving skills, patience, and strong communication abilities are essential. Proficiency in operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Experience with remote support tools and CRM systems is a plus. We are looking for an individual who is eager to learn, detail-oriented, and committed to delivering exceptional technical support. This role offers an excellent opportunity to grow your technical skills and contribute to client satisfaction.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Engineer
900000 Long Xuyen, An Giang
WhatJobs
Posted today
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Our client, a leading provider of SaaS solutions, is seeking a dedicated and customer-focused Technical Support Engineer to join their fully remote customer service team. This role is essential for providing timely and effective technical assistance to our global customer base, resolving issues related to our software products. You will be the first point of contact for technical inquiries, offering expert guidance and ensuring a positive customer experience. As a remote-first company, we offer a flexible work environment and comprehensive support for our team.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to customers via email, chat, and phone.
- Diagnose and troubleshoot software issues, providing clear and concise solutions.
- Escalate complex technical problems to senior support staff or development teams when necessary.
- Document customer interactions, issues, and resolutions accurately in the ticketing system.
- Create and update knowledge base articles and FAQs to assist customers and internal teams.
- Assist in testing new software releases and providing feedback.
- Identify trends in customer issues and report them to the product development team.
- Ensure customer satisfaction by resolving issues efficiently and professionally.
- Maintain a high level of product knowledge and technical expertise.
- Collaborate with team members to share knowledge and best practices.
- Participate in training sessions to stay updated on product updates and new features.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in technical support or customer service in the IT industry.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with troubleshooting network connectivity and hardware issues.
- Excellent written and verbal communication skills.
- Proficiency in using customer support software and ticketing systems (e.g., Zendesk, ServiceNow).
- Patience, empathy, and a strong customer-centric approach.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proactive problem-solver with a keen eye for detail.
- Ability to work independently and as part of a remote team.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer
62000 Pleiku, Gia Lai
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and skilled Technical Support Engineer to join their Customer Service & Helpdesk team in Pleiku, Gia Lai, VN . This role is based at our client's office, requiring a strong on-site presence to directly support customers. You will be responsible for providing first-level technical assistance to users, troubleshooting hardware, software, and network issues, and resolving customer inquiries efficiently and professionally. Your primary duties will include diagnosing and repairing common technical problems, guiding users through step-by-step solutions, and documenting all support interactions accurately in the helpdesk system. You will also escalate complex issues to senior support staff or relevant departments when necessary. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and customer-centric approach. A solid understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Experience with ticketing systems and remote support tools is a plus. You should be adept at explaining technical information in a clear and understandable manner to non-technical users. This role requires strong problem-solving abilities and a commitment to delivering exceptional customer service. The ability to work collaboratively within a team environment and manage time effectively is crucial. We are looking for an individual who is eager to learn, adapt to new technologies, and contribute positively to the customer support experience. Join our team and be the primary point of contact for our valued customers, ensuring their technical needs are met promptly and effectively.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer
100000 An Cu, An Giang
WhatJobs
Posted today
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We are looking for a skilled and dedicated Technical Support Engineer to join our growing team. This is a fantastic opportunity to provide high-level technical assistance and resolve complex customer issues. The role is fully remote, allowing you to contribute from anywhere. You will be the first point of contact for customers experiencing technical difficulties with our software products, providing timely and effective solutions. Your responsibilities will include troubleshooting hardware and software problems, guiding users through step-by-step solutions, and escalating unresolved issues to appropriate internal teams. You will also be involved in creating and maintaining technical documentation, knowledge base articles, and user guides to empower customers and internal staff. A deep understanding of our product suite and common technical challenges is essential. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to users of varying technical backgrounds. Strong problem-solving abilities, a customer-centric approach, and a passion for technology are paramount. This role requires the ability to work independently, manage time effectively, and contribute to a collaborative team environment, even in a remote setting. If you are a tech-savvy individual with a commitment to exceptional customer service, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot and diagnose hardware and software issues.
- Guide users through step-by-step solutions to resolve technical problems.
- Escalate complex issues to senior support staff or development teams when necessary.
- Document all support interactions and resolutions accurately.
- Create and maintain technical documentation, knowledge base articles, and FAQs.
- Identify trends in customer issues and provide feedback to product development teams.
- Assist with the installation, configuration, and maintenance of software applications.
- Provide remote assistance and screen sharing support to users.
- Educate customers on product features and best practices.
- Contribute to improving support processes and customer satisfaction.
Qualifications:- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Strong understanding of operating systems (Windows, macOS, Linux).
- Familiarity with network protocols and troubleshooting.
- Experience with remote support tools and ticketing systems.
- Excellent problem-solving and diagnostic skills.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to explain technical concepts to non-technical users.
- Self-motivated and able to work independently in a remote environment.
- Proactive attitude towards learning new technologies.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
Hanoi, Hanoi
PERSOLKELLY Vietnam
Posted today
Job Viewed
Job Description
Technical support: Responsible for promptly responding to customer technical problems, coordinating internal and external resources, and providing continuous follow-up and resolution.
- Product promotion: Responsible for providing product introductions to channel customers according to regional sales strategies and helping customers with product selection and configuration.
- Product training: Responsible for implementing customer technical personnel product training and certification and improving customer technical level.
- Demand finishing: Responsible for understanding and sorting out customer demand for products, and feedback to the company's product department for product improvement and optimization.
- Project support: Responsible for analyzing customer project requirements, completing project plan construction, assisting in formulating bidding documents, predicting technical problems in the project implementation process, and providing project technical support.
- Brand promotion: Responsible for carrying out promotion activities in coordination with sales and marketing according to sales strategy, promoting the company's product technical advantages to customers, and enhancing product technical competitiveness
- Reporting structure: Country technical manager (Chinese）
**Job Requirements**:
- Sex: Male
- Age: under 32
- Fluency in English or Chinese - mainly for internal use
- 1-5years Experience in the fields of CCTV, IT, hardware, electronics, etc.
- Be honest, hard-working, withstand the pressure of work
- Personality Requirement
- Truth, high responsible personality
**Job benefits**:
- Salary up to 1000 USD
- Other regimes and welfares under Vietnam’s Labor Law.
**Contact**:
- Phone: +84968686604 (Zalo/ Viber/ Whatsapp)
559315
- Product promotion: Responsible for providing product introductions to channel customers according to regional sales strategies and helping customers with product selection and configuration.
- Product training: Responsible for implementing customer technical personnel product training and certification and improving customer technical level.
- Demand finishing: Responsible for understanding and sorting out customer demand for products, and feedback to the company's product department for product improvement and optimization.
- Project support: Responsible for analyzing customer project requirements, completing project plan construction, assisting in formulating bidding documents, predicting technical problems in the project implementation process, and providing project technical support.
- Brand promotion: Responsible for carrying out promotion activities in coordination with sales and marketing according to sales strategy, promoting the company's product technical advantages to customers, and enhancing product technical competitiveness
- Reporting structure: Country technical manager (Chinese）
**Job Requirements**:
- Sex: Male
- Age: under 32
- Fluency in English or Chinese - mainly for internal use
- 1-5years Experience in the fields of CCTV, IT, hardware, electronics, etc.
- Be honest, hard-working, withstand the pressure of work
- Personality Requirement
- Truth, high responsible personality
**Job benefits**:
- Salary up to 1000 USD
- Other regimes and welfares under Vietnam’s Labor Law.
**Contact**:
- Phone: +84968686604 (Zalo/ Viber/ Whatsapp)
559315
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
Ho Chi Minh City
Công ty TNHH InCorp Việt Nam
Posted today
Job Viewed
Job Description
Our client is looking for a **Technical Support Engineer** in Consulting Service Industry. This is a full time on-site role in Ho Chi Minh City, Vietnam.
**Responsibilities**:
- Represent Microsoft and communicate with Microsoft customers.
- Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft.
- Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction.
- Document incidents, report customer suggestions and technical issues to Microsoft
- Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, emciency, productivity and utilization targets required by Microsoft business unit.
- Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems.
- Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
- Compliance with the service operation processes for execution excellence.
- Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and strict adherence to data privacy guidelines - never putting customer PII at risk.
**Preferred Competencies**:
- Windows Operation System administration and programming. OR
- Active Directory Deployment and AD/Networking Management. OR
- Exchange Online/OnPrem, Outlook or industry similar products and technologies. OR
- SharePoint Online/OnPrem or industry similar products and technologies. OR
- Teams or industry similar products and technologies. OR
- Omce or industry similar products and technologies. OR
- Security, or industry similar products and technologies. OR
- SQL Server or industry similar products and technologies. OR
- Azure, or industry similar products and technologies. OR
- Networking, e.g., TCP/IP, DNS, DHCP and RPC. OR
- Scripting languages, e.g., PowerShell, batch script
**Requirements**:
- Have at least 1-year working experience in customer-facing roles.
- Excellent spoken English is a must.
- Passion in technical support roles.
- Customer-centric mindset.
- Quick adaptability to changes and strong self-study.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to provide step-by-step technical help, both written and verbal
Loại hình công việc: Toàn thời gian
Lương: 40.000.000₫ - 48.000.000₫ một tháng
Câu hỏi tuyển dụng:
- What is your level of proficiency in English?
- How much is your salary expectation?
- When can you start?
**Responsibilities**:
- Represent Microsoft and communicate with Microsoft customers.
- Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft.
- Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction.
- Document incidents, report customer suggestions and technical issues to Microsoft
- Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, emciency, productivity and utilization targets required by Microsoft business unit.
- Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems.
- Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
- Compliance with the service operation processes for execution excellence.
- Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and strict adherence to data privacy guidelines - never putting customer PII at risk.
**Preferred Competencies**:
- Windows Operation System administration and programming. OR
- Active Directory Deployment and AD/Networking Management. OR
- Exchange Online/OnPrem, Outlook or industry similar products and technologies. OR
- SharePoint Online/OnPrem or industry similar products and technologies. OR
- Teams or industry similar products and technologies. OR
- Omce or industry similar products and technologies. OR
- Security, or industry similar products and technologies. OR
- SQL Server or industry similar products and technologies. OR
- Azure, or industry similar products and technologies. OR
- Networking, e.g., TCP/IP, DNS, DHCP and RPC. OR
- Scripting languages, e.g., PowerShell, batch script
**Requirements**:
- Have at least 1-year working experience in customer-facing roles.
- Excellent spoken English is a must.
- Passion in technical support roles.
- Customer-centric mindset.
- Quick adaptability to changes and strong self-study.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to provide step-by-step technical help, both written and verbal
Loại hình công việc: Toàn thời gian
Lương: 40.000.000₫ - 48.000.000₫ một tháng
Câu hỏi tuyển dụng:
- What is your level of proficiency in English?
- How much is your salary expectation?
- When can you start?
This advertiser has chosen not to accept applicants from your region.
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6
Remote Technical Support Engineer
07000 My Tho, Tien Giang
WhatJobs
Posted today
Job Viewed
Job Description
WhatJobs is seeking an exceptional and customer-focused Technical Support Engineer to join our fully remote support team. In this critical role, you will be the frontline support for our clients, diagnosing and resolving technical issues related to our software and hardware products. You will provide exceptional customer service through various channels, including phone, email, and chat, ensuring prompt and effective resolution of user queries. The ideal candidate is technically proficient, possesses outstanding communication skills, and is dedicated to delivering a superior customer experience in a remote setting. If you are passionate about technology and helping others, this is the perfect opportunity for you.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-level technical support to customers, troubleshooting hardware, software, and network issues.
- Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner.
- Diagnose complex technical problems, identify root causes, and implement effective solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., Tier 2 support, engineering) with detailed documentation.
- Document all customer interactions, technical issues, and resolutions in the CRM system.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Proactively identify opportunities to improve customer support processes and product usability.
- Conduct remote troubleshooting sessions and guide users through step-by-step solutions.
- Gather customer feedback and report common issues or trends to product development teams.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Minimum of 3 years of experience in technical support or a similar customer-facing IT role.
- Strong understanding of operating systems (Windows, macOS), networking concepts, and common software applications.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent diagnostic and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical information clearly to non-technical users.
- Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote environment.
- Customer-centric mindset with a passion for providing outstanding service.
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Engineer
40000 Nam Dinh , Nam Dinh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced Senior Technical Support Engineer to join their globally distributed team. This is a fully remote position, allowing you to provide world-class customer support from the comfort of your home. You will be responsible for troubleshooting complex technical issues, providing timely and effective solutions to our diverse customer base, and contributing to the improvement of our support processes and documentation. The ideal candidate will possess exceptional problem-solving skills, a deep understanding of our products and services, and a passion for customer satisfaction. You will handle escalated support requests, diagnose hardware and software problems, and guide customers through resolution steps. Key responsibilities include managing support tickets, documenting solutions, and collaborating with engineering and product teams to identify and resolve root causes of recurring issues. You will also be involved in training and mentoring junior support staff. A strong background in IT support, networking, and operating systems (Windows, macOS, Linux) is required. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential. Excellent written and verbal communication skills are paramount, as you will be interacting with customers from various technical backgrounds. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, is necessary. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus. This is a fantastic opportunity to join a leading technology company and make a significant impact on customer success, all within a flexible, remote-first work environment supporting clients globally, including those near Nam Dinh, Nam Dinh, VN .
This advertiser has chosen not to accept applicants from your region.
8
Remote Technical Support Engineer
60000 Pleiku, Gia Lai
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking a highly skilled and customer-focused Remote Technical Support Engineer to join our innovative technology company. This fully remote position is critical in providing exceptional technical assistance to our diverse customer base, ensuring they can effectively utilize our products and services. You will be responsible for troubleshooting complex technical issues, guiding users through solutions, and documenting resolutions for our knowledge base. The ideal candidate possesses a strong foundation in IT support, excellent diagnostic skills, and a passion for helping customers succeed. You will handle incoming support requests via various channels, including email, chat, and phone, maintaining a high level of professionalism and efficiency. Key responsibilities include diagnosing software and hardware problems, escalating issues to appropriate teams when necessary, and providing clear, concise instructions to resolve user challenges. A deep understanding of operating systems, network connectivity, and common software applications is essential. You should be adept at managing multiple support tickets simultaneously and prioritizing tasks effectively. This role requires strong problem-solving abilities, meticulous attention to detail, and the capacity to explain technical concepts to non-technical users. You will work collaboratively with product development and engineering teams to identify and report software bugs and suggest product improvements. This is a fantastic opportunity to contribute to a fast-growing company and make a real difference in customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Provide expert technical support to customers via phone, email, and chat.
- Diagnose and resolve software, hardware, and network-related issues.
- Guide customers through step-by-step solutions to technical problems.
- Escalate complex issues to senior technical staff or relevant departments.
- Document support interactions, resolutions, and technical information in the CRM.
- Create and maintain articles for the customer knowledge base.
- Identify trends in customer issues and report them to the product development team.
- Assist with customer onboarding and provide training on product features.
- Ensure customer satisfaction through timely and effective problem resolution.
- Stay up-to-date with product updates and industry best practices.
- Proven experience in technical support, help desk, or a similar IT support role.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Excellent troubleshooting and diagnostic skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with ticketing systems and remote support tools.
- Ability to work independently and manage time effectively in a remote environment.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
This advertiser has chosen not to accept applicants from your region.
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