640 Field Application Engineer jobs in Vietnam
Customer Support
Hanoi, Hanoi
Công ty Cổ phần Công nghệ Secomus
Posted today
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Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
**Responsibilities**:
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Accurately and kindly handle complaints and high volume of inquiries from customers through our communication channels
- Effectively work with Product and Marketing teams to keep improving product quality.
- Call customers when needed to solve urgent issues.
- Handle ad-hoc tasks assigned by the Team Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive Salary 8-12M + bonus
- Salary review after 06 months
- 12 Official leave days/year (accumulated leave days or transferred payment as requested)
- Health insurance package
- Company annual vacation
- Dancing class, swimming, gym training and other activities sponsored by the company
- Dynamic and fast-developing working environment
- 4h learning per week
- On-job training
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Must be proficient in English (at least 6.5 IELTS), especially Reading and Writing skills
- Have ability to work effectively with Marketing and Product teams
- Have attention to details with great communication skills and patience
- Have ability to troubleshoot and discover answers quickly and effectively
- Demonstrate high degree of integrity and confidentiality
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Dưới 1 năm
(Mức lương: Thỏa thuận)
**Responsibilities**:
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Accurately and kindly handle complaints and high volume of inquiries from customers through our communication channels
- Effectively work with Product and Marketing teams to keep improving product quality.
- Call customers when needed to solve urgent issues.
- Handle ad-hoc tasks assigned by the Team Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive Salary 8-12M + bonus
- Salary review after 06 months
- 12 Official leave days/year (accumulated leave days or transferred payment as requested)
- Health insurance package
- Company annual vacation
- Dancing class, swimming, gym training and other activities sponsored by the company
- Dynamic and fast-developing working environment
- 4h learning per week
- On-job training
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Must be proficient in English (at least 6.5 IELTS), especially Reading and Writing skills
- Have ability to work effectively with Marketing and Product teams
- Have attention to details with great communication skills and patience
- Have ability to troubleshoot and discover answers quickly and effectively
- Demonstrate high degree of integrity and confidentiality
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Dưới 1 năm
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0
Customer Support Lead
860000 My Tho, Tien Giang
WhatJobs
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Our client is seeking a dedicated and experienced Customer Support Lead to remotely manage and elevate their customer service operations. This role is crucial for ensuring exceptional customer satisfaction and providing timely, effective support to clients. You will lead a team of customer support representatives, provide training, monitor performance, and implement strategies to enhance the customer experience. The ideal candidate is an empathetic communicator with strong problem-solving skills and a passion for helping others. As a remote leader, you will foster a positive and productive team environment through clear communication and effective virtual management. Key responsibilities include:
- Leading and mentoring a remote customer support team to deliver outstanding service.
- Developing and implementing customer support policies and procedures.
- Monitoring customer inquiries across various channels (email, chat, phone) and ensuring timely resolution.
- Handling escalated customer issues with professionalism and efficiency.
- Training new customer support representatives and providing ongoing coaching.
- Analyzing customer feedback and support data to identify trends and areas for improvement.
- Developing and updating knowledge base articles and support documentation.
- Ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Collaborating with other departments to resolve customer issues effectively.
- Promoting a customer-centric culture within the support team.
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1
Customer Support Specialist
10000 An Cu, An Giang
WhatJobs
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in **Hanoi, Hanoi, VN**. This role is crucial for providing exceptional assistance to customers, resolving inquiries, and ensuring a positive customer experience. You will be the primary point of contact for customers seeking support via phone, email, and live chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong ability to troubleshoot and resolve customer issues efficiently. This hybrid role allows for a balance between in-office collaboration and remote flexibility. You will be trained on our client's products and services to provide accurate and helpful information. Responsibilities include actively listening to customer concerns, identifying the root cause of problems, and implementing effective solutions in a timely manner. You will also be responsible for documenting customer interactions, escalating complex issues to appropriate departments, and contributing to the improvement of support processes. We are seeking individuals who are passionate about helping others, are proactive in their approach, and can maintain a high level of professionalism in all customer interactions. A good understanding of common software applications and a willingness to learn new systems are essential. This is an excellent opportunity to build a career in customer service within a supportive and dynamic company.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide accurate information about products, services, and policies.
- Troubleshoot technical and non-technical customer problems.
- Document all customer interactions and resolutions in the CRM system.
- Escalate unresolved issues to the appropriate teams or departments.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Identify opportunities to improve customer service processes and procedures.
- Maintain a high level of customer satisfaction.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Participate in team meetings and training sessions.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Ability to multitask and manage time effectively.
- Proficiency in using computers and various software applications.
- Familiarity with CRM systems is a plus.
- Ability to work effectively in a hybrid work environment.
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2
Customer Support Specialist
94000 Can Tho , Can Tho
WhatJobs
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We are seeking a friendly, patient, and customer-focused Customer Support Specialist to join our dedicated team. In this fully remote role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries via phone, email, and chat. Your goal will be to ensure a positive customer experience, address concerns efficiently, and maintain high levels of customer satisfaction. This is an excellent opportunity for individuals who are passionate about helping others and thrive in a remote work environment.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, complaints, and technical problems effectively.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and actions taken.
- Identify and communicate trends in customer inquiries and feedback to management.
- Educate customers on product features and usage to enhance their experience.
- Process orders, returns, and exchanges according to company procedures.
- Contribute to team goals by accomplishing related results as needed.
- Adhere to company service standards and provide consistent customer service excellence.
- Proactively seek ways to improve the customer support process.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven customer support experience or experience in a related customer service role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using computer systems, CRM software, and helpdesk platforms.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy when dealing with customer concerns.
- Ability to work independently and collaboratively in a remote team environment.
- Positive attitude and a genuine desire to help customers.
- Adaptability to learn new products and processes quickly.
- Reliable internet connection and a dedicated workspace for remote work.
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3
Customer Support Specialist
44000 Hoang Hoa
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their fully remote support team. This role is crucial in providing exceptional service and ensuring customer satisfaction by addressing inquiries and resolving issues promptly and efficiently. As a remote-first company, we leverage advanced communication tools and collaborative platforms to ensure seamless support operations and a connected team experience.
The Customer Support Specialist will be the first point of contact for customers, handling inquiries via phone, email, and live chat. Your responsibilities will include troubleshooting technical problems, providing product information, processing orders or returns, and escalating complex issues to the appropriate departments. A key aspect of this role is to maintain a high level of product knowledge and to consistently deliver friendly, professional, and helpful assistance.
We are looking for individuals with outstanding communication skills, a patient demeanor, and a genuine desire to help others. The ability to remain calm and professional under pressure, coupled with strong problem-solving abilities, is essential. You will need to be highly organized, detail-oriented, and capable of managing multiple customer interactions simultaneously. Success in this role depends on your ability to quickly learn new systems and processes and to adapt to evolving customer needs.
This position requires a reliable internet connection and a dedicated workspace free from distractions, ensuring a productive remote work environment. The ideal candidate will be proactive in identifying solutions and contributing to the improvement of our customer support processes. We value team players who are eager to share their knowledge and support their colleagues in achieving collective goals.
Qualifications:
The Customer Support Specialist will be the first point of contact for customers, handling inquiries via phone, email, and live chat. Your responsibilities will include troubleshooting technical problems, providing product information, processing orders or returns, and escalating complex issues to the appropriate departments. A key aspect of this role is to maintain a high level of product knowledge and to consistently deliver friendly, professional, and helpful assistance.
We are looking for individuals with outstanding communication skills, a patient demeanor, and a genuine desire to help others. The ability to remain calm and professional under pressure, coupled with strong problem-solving abilities, is essential. You will need to be highly organized, detail-oriented, and capable of managing multiple customer interactions simultaneously. Success in this role depends on your ability to quickly learn new systems and processes and to adapt to evolving customer needs.
This position requires a reliable internet connection and a dedicated workspace free from distractions, ensuring a productive remote work environment. The ideal candidate will be proactive in identifying solutions and contributing to the improvement of our customer support processes. We value team players who are eager to share their knowledge and support their colleagues in achieving collective goals.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Previous experience in customer service or a related field is highly preferred.
- Excellent verbal and written communication skills in Vietnamese.
- Proficiency in English for customer interaction is a strong advantage.
- Strong problem-solving and active listening skills.
- Ability to multitask and manage time effectively in a remote setting.
- Familiarity with CRM software and helpdesk ticketing systems is beneficial.
- Must possess a positive attitude and a customer-centric mindset.
- Comfortable working independently and as part of a virtual team.
- Stable internet connection and a suitable home office setup.
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4
Customer Support Specialist
53000 Hoa Sơn
WhatJobs
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in Quy Nhon, Binh Dinh, VN . This role offers a hybrid work arrangement, allowing for a blend of remote and in-office engagement. You will be the primary point of contact for customers, providing exceptional service and support through various channels, including phone, email, and live chat. Key responsibilities include resolving customer inquiries and issues efficiently and effectively, troubleshooting technical problems, documenting customer interactions, and escalating complex cases to appropriate departments. You will also be responsible for educating customers on product features and services, gathering feedback to improve customer experience, and contributing to the knowledge base.
The ideal candidate will possess excellent communication and active listening skills, a patient and positive attitude, and the ability to remain calm under pressure. Previous experience in a customer service or helpdesk role is essential. Familiarity with CRM software and ticketing systems is a strong advantage. You should be adept at problem-solving and possess a strong understanding of the company's products and services. A high school diploma or equivalent is required, with a Bachelor's degree being a plus. Strong typing skills and basic computer literacy are also necessary. Join our client to provide outstanding support and enhance customer satisfaction in a collaborative and supportive environment.
The ideal candidate will possess excellent communication and active listening skills, a patient and positive attitude, and the ability to remain calm under pressure. Previous experience in a customer service or helpdesk role is essential. Familiarity with CRM software and ticketing systems is a strong advantage. You should be adept at problem-solving and possess a strong understanding of the company's products and services. A high school diploma or equivalent is required, with a Bachelor's degree being a plus. Strong typing skills and basic computer literacy are also necessary. Join our client to provide outstanding support and enhance customer satisfaction in a collaborative and supportive environment.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Lead
60000 Nam Dinh , Nam Dinh
WhatJobs
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Job Description
Our client is seeking an experienced and motivated Customer Support Lead to guide and manage our customer service team. This role is based in Nam Dinh, Nam Dinh, VN and offers a hybrid work arrangement. You will be responsible for overseeing daily customer support operations, ensuring timely and effective resolution of customer inquiries and issues. Your primary focus will be on leading a team of customer service representatives, providing training, coaching, and performance management to maintain high levels of service quality and customer satisfaction. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills, with a strong understanding of customer service best practices. You should be proficient in using CRM software and helpdesk ticketing systems. Responsibilities include developing and implementing customer support strategies, monitoring key performance indicators (KPIs) such as response times and resolution rates, and identifying areas for improvement. You will also handle escalated customer complaints and ensure their satisfactory resolution. The ability to motivate and inspire a team, foster a positive work environment, and manage workload distribution is essential. You will collaborate with other departments, such as sales and product development, to relay customer feedback and contribute to service enhancements. We are looking for a leader who is dedicated to providing exceptional customer experiences and driving continuous improvement within the support function. Experience in managing a customer service team is a must. Your role is critical in maintaining strong customer relationships and ensuring brand loyalty through outstanding support.
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6
Customer Support Specialist
59000 Pleiku, Gia Lai
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Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their growing team in Pleiku, Gia Lai, VN . This hybrid role offers a mix of remote work and in-office presence, allowing for flexibility while maintaining team cohesion. You will be the primary point of contact for customers, providing exceptional support through various channels, including phone, email, and chat. Your responsibilities will include answering inquiries, resolving customer issues promptly and efficiently, processing orders or requests, and escalating complex problems to appropriate departments when necessary. Building and maintaining strong customer relationships is a key objective. The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic approach to customer service. Proficiency in problem-solving and troubleshooting is essential. You should be adept at multitasking, managing your time effectively, and working both independently and as part of a team. Familiarity with CRM software and helpdesk systems is a plus. This role requires a positive attitude, a willingness to learn about our client's products and services, and a commitment to exceeding customer expectations. You will contribute to maintaining high customer satisfaction ratings and support the company's reputation for outstanding service. This is a great opportunity to grow your career in customer service and make a tangible impact on customer loyalty.
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7
Customer Support Specialist
81100 Bien Hoa, Dong Nai
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team in Bien Hoa, Dong Nai, VN . This role is essential in providing exceptional support to customers, resolving inquiries efficiently, and ensuring a positive customer experience. You will be the first point of contact for customers seeking assistance with our products or services. Responsibilities include responding to customer queries via phone, email, and chat, troubleshooting technical issues, guiding customers through product features, and escalating complex problems to the appropriate teams. The ideal candidate will possess outstanding communication and problem-solving skills, a patient demeanor, and a strong commitment to customer satisfaction. Experience in a customer service or helpdesk environment is highly preferred. You should be adept at understanding customer needs, providing clear and concise solutions, and maintaining a professional and friendly tone in all interactions. This hybrid position requires a balance of working from the office and remotely, allowing for flexibility while maintaining team collaboration. You will be expected to meet key performance indicators (KPIs) related to response times, resolution rates, and customer satisfaction. Continuous learning about our client's products and services is crucial to effectively assist customers. We are seeking an individual who is proactive, organized, and eager to contribute to a positive customer support culture. Your ability to adapt to different customer situations and provide tailored solutions will be key to your success in this role. Join our client's team and make a tangible difference in the customer journey.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly.
- Provide technical assistance and product support via multiple channels (phone, email, chat).
- Troubleshoot and diagnose customer problems.
- Guide customers through product usage and features.
- Escalate complex issues to senior support staff or relevant departments.
- Maintain accurate records of customer interactions and resolutions.
- Adhere to customer service standards and company policies.
- Contribute to a positive and supportive team environment.
- Proven experience in customer service or a helpdesk role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to remain calm and professional under pressure.
- Familiarity with CRM software and ticketing systems is a plus.
- High school diploma or equivalent; further education or certification is an advantage.
- Comfortable working in a hybrid work model.
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8
Customer Support Specialist
700000 An Thanh
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Our client is seeking a dedicated and empathetic Customer Support Specialist to join their expanding team. This is a fully remote position, offering the convenience of working from home while providing exceptional service to our diverse customer base. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing product or service information via phone, email, and chat. The ideal candidate possesses excellent communication skills, a patient demeanor, and a passion for helping others. You will need to actively listen to customer concerns, diagnose problems efficiently, and offer effective solutions. Proficiency in using customer relationship management (CRM) software and ticketing systems is essential. This role requires strong problem-solving abilities and the capacity to handle challenging situations with professionalism and tact. We are looking for individuals who are organized, reliable, and committed to delivering outstanding customer experiences. The ability to manage multiple tasks simultaneously and maintain high standards of service in a remote setting is crucial. If you are a people-oriented individual with a knack for problem-solving and seeking a rewarding remote career in customer service, we encourage you to apply. This position provides essential support to clients primarily interacting with services based in Ho Chi Minh City, Ho Chi Minh, VN , all managed from your remote location.
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