1 963 Field Service Engineer jobs in Vietnam

Job Description:

MISSION

• This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment. FSR will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site. Work on competitive equipment may also be part of the role.
• Experimented FSR will share and provide technical instruction and guidance to new and less experienced FSR. He will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.
• FSR must be available to: respond to emergency calls and for intervention (24/7), maintain service equipment, tools and documentation, and identify sales opportunities.
• Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment …)

Activities and areas of responsibility

• Comply with Safety and cyber security policies, practices and procedures
• Perform Startup/Commissioning on Schneider Electric Secure Power products with specialization in Cooling.
• Perform Preventive, scheduled and unscheduled Maintenance on Cooling equipment
• Ability to analyze, and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer
• Be able to analyze and explain reports results to customers and management
• Proactive participation to team efforts to achieve departmental and company goals (SIM1)
• Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc.)
• Support planners, coordinators, project manager to get good customer site condition understanding
• Escalate quality or technical issue detected on field
• Understand Ecostruxure offer and provide technical explanation to customers
• Use all digital tools designed for SE FSR
• Track Installed Base (serviceable assets)
• Advise customers on different opportunities top optimized its install base and create lead generation business opportunities
• Perform Field Services Operations and provide best in class customer experience and promote Schneider signature
• Other tasks which may be assigned by manager within his/her capability

Qualifications:

What qualifications will make you successful for this role?

• Education: University degrees – Electrical Engineer
• Working Experience: 3-5 years equivalent experience in a related field, preferably specialized in cooling system in Data center projects.
• Key success factors: Safety mindset; Strong Customer orientation mindset; Willingness to learn new competencies (Technical, Digital, soft skills…), Collaborative & can do attitude with internal entities (Planners, Inside Sales, Technical Support…)
• Others: Good English in reading, writing, speaking; Good computer skill; Use all digital tools designed for SE FSR; Communication effectively; Teamwork

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

About Our Company:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue

+13% organic growth

employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Mô tả công việc:

(Mức lương: triệu VNĐ)

• Perform on-site installation, qualification, and bring-up of semiconductor process equipment at customer sites worldwide.
• Conduct routine preventive maintenance and system checks to ensure optimal equipment performance.
• Diagnose, troubleshoot, and resolve complex technical issues on mechanical, electrical, and software systems.
• Provide clear and effective technical support and training to customers.
• Maintain detailed records of service activities, including service reports and system logs.
• Collaborate with engineering and sales teams to provide customer feedback and support product improvement.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• Work in a professional environment.
• Competitive income, negotiable according to candidate's ability.
• Get promoted based on performance.
• 13th month salary, annual leave, vacation, teambuilding, social insurance and PVI health insurance according to the provisions of law.

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

• Bachelor's degree in Engineering, specializing in Mechanical, Electrical, Electronics, or a related field.
• A minimum of 2 years experience as a Field Service Engineer in the semiconductor industry.
• Ability to read and interpret complex technical drawings, schematics, and manuals.
• Proven experience with semiconductor equipment, including vacuum systems, RF generators, robotics, and control systems.
• Excellent problem-solving and analytical skills.
• Ability to work independently, manage one's own schedule, and perform under pressure.
• Professional communication and interpersonal skills for customer-facing interactions.
• Willingness to travel frequently, both domestically and internationally.
• Fluency in Mandarin (spoken and written) is mandatory.
• Good English is a plus

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Cơ Khí,Cơ Khí/Ô Tô/Tự Động Hóa,IT Phần Cứng,IT Support,Điện/Điện Tử/Điện Lạnh

Trung cấp - Nghề

Không yêu cầu

• Set up and commission new machine installations at customer's side
• Understand client expectations and provide technical feedback and failure analysis from customer side to R&D and Engineering Department, provide aligned solutions to meet client satisfaction
• To monitor and track major projects and perform technical presentations to customers if necessary
• Able to answer technical question and provide recommendations or solutions for application of machines at customers' sites
• Monitor machine performance regularly and perform data mining and analysis to provide recommendations for improvement
• Manage the machine performance data on key customer and drive for improvement before the issue being escalated
• Works on problems of diverse scope where data analysis is required evaluation of identifiable factors
• Requires working closely with R&D and PDE team for complex issue investigation and solution implementation
• Develop knowledge-based repository for FAQs and documentation
• Work overtime when needed or assigned to complete tasks or breakdown support
• Undertake other duties and responsibilities, which may be assigned by the Company from time to time with on time full closure

Job Requirements

• Candidate must possess at least a Professional Certificate or Bachelor's Degree in Engineering (Mechanical)/Computer Engineering/Physics/ Applied Science/ Mechatronics or equivalent engineering discipline
• Applicants must be able to travel within Vietnam and SEA region, as per assigned by Superior
• Minimum 1 year of working experience in relevant filed
• Experience in handle low and high UPH Die Sorting Platform with Vision Inspections
• Strong analytical and problem-solving skills, willing to learn and work hard
• Able to work independently
• Team player and ability to work within multiracial environment
• Possess strong oral, written and interpersonal skills
• Possess teamwork spirit and positive attitude
• Good and positive work attitude, self-motivated with ability to work independently and in team environment
• Semiconductor working experience in similar position is preferable
• Must possess own transport
• Microsoft Office, Excel & Power Point skills
• Professional working proficiency in Vietnamese and English is required
• Proficiency in Mandarin is an advantage
• Work location: Bắc Giang/ Bac Ninh, Vietnam

Mô tả công việc:

(Mức lương: triệu VNĐ)

• Install, commission, and perform maintenance testing of low, medium, and high-voltage electrical equipment to ensure performance and safety.
• Work with relays, SCADA systems, transformers, power cables, circuit breakers, and switchgear.
• Use advanced testing equipment to perform in-depth analysis and create detailed technical reports.
• Collaborate with technicians and cross-functional teams to deliver seamless project execution and resolve technical challenges.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• Competitive salary, 13th-month salary, and performance bonuses.
• PVI premium insurance package.
• Annual company trip and team-building activities.
• Career advancement opportunities to become an international engineer
• Happy Hour time & cafeteria, snack, fruit,.

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

• Bachelor's degree in Electrical Engineering, ideally with a focus in Power Systems.
• 4–5 years of field experience with medium and high-voltage electrical systems.
• Strong understanding of electrical installation, commissioning, and maintenance.
• Basic knowledge of electrical design and testing across various types of equipment.
• Experience with testing equipment: Omicron (CMC 356, CPC 100, CT Analyzer), Doble, etc.
• Physically fit to handle and move heavy equipment on-site (especially HV projects).
• English proficiency (TOEIC score 700+).
• Willingness to travel and work on-site as required

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Vận Hành - Bảo Trì - Sửa Chữa,Điện - Điện Công Nghiệp

Đại Học

4 - 5 năm

Job Description Summary
You will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description
Key Responsibilities/essential functions include
:

• Technical: Maintains all models specific to a modality in the assigned area.
• Electronic/Mechanical/ Electrical/IT: Total system level trouble-shooting on complex multi-symptom problems.
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues.
• Acts to ensure satisfaction to customers.
• Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
• Business growth: Assists in the growth and direction of business in his/her geographic area.
• Productivity: Responsible for Warranty and PMS (Preventive Maintenance Services) contract cost control.
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Assists operation management, and implement and drive operational initiatives and programs where necessary.
• Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices. Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement.

Quality Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Insure timely dispatch closure.
• Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Required Qualifications

• Diploma Qualified to Degree level or equivalent. Minimum Diploma holder, majoring in Electrical Engineering, Electrical Engineering Technology, BioMedical Engineering or equivalent
• Technical analytical skills. 1-4 years Field Services experience.
• Experience in CT, MRI, X-ray, Nuclear Medicine, Ultrasound is a plus.
• Comprehensive knowledge of a specific modality or multi-modalities. Sought by others for guidance and advice.
• Profiency in English and local language.
• Ability to work independently with minimum direction.
• High work standards and quality.
• Initiative and motivation.
• Plans and organizes work effectively.
• Excellent communications, listening and interpersonal skills.
• Excellent problem-solving skills, able to think outside the box
• Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
• A good team player and can work seamlessly with cross-functional teams.

Desired Characteristic

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy way to understand.
• Establishes good relationships with customers and staff which will assist in managing conflicts as they arise.
• Shares expertise and knowledge with others. Uses technology to achieve work objectives.
• Demonstrates an understanding of different organizational departments and functions.

Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

* *Additional Information*
*Relocation Assistance Provided:
No

• Perform installations, configurations, and upgrades of equipment according to technical specifications and customer requirements.
• Diagnose and resolve complex technical issues through troubleshooting, repair, and maintenance activities.
• Conduct routine preventive maintenance to ensure optimal system performance and longevity.
• Provide comprehensive technical training and support to customers, empowering them to effectively use and maintain the equipment.
• Collaborate with the engineering and support teams to identify and implement product improvements.
• Maintain accurate and detailed service records, including work performed, parts used, and time spent, using our internal service management system.
• Manage spare parts inventory and ensure necessary tools and equipment are readily available for service calls.
• Adhere to all safety regulations and company policies during on-site operations.
• Build and maintain strong relationships with customers, ensuring high levels of satisfaction.
• Respond to emergency service calls as needed, demonstrating a commitment to minimizing downtime for our clients.

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics Technology, or a related field.
• Minimum of 3 years of experience in field service, installation, or technical support roles, preferably with industrial or complex machinery.
• Strong mechanical and electrical troubleshooting skills.
• Proficiency in reading and interpreting technical manuals, schematics, and blueprints.
• Excellent customer service and communication skills, with the ability to explain technical concepts clearly.
• Familiarity with diagnostic tools and test equipment.
• Ability to work independently and manage time effectively to meet service schedules.
• Willingness to travel within the assigned region, including occasional overnight stays.
• A valid driver's license and a clean driving record.
• Basic computer skills for reporting and documentation.

• Perform installation, maintenance, and repair of industrial equipment.
• Conduct diagnostic tests to identify malfunctions and system failures.
• Troubleshoot mechanical, electrical, and software issues.
• Interpret technical documentation, schematics, and blueprints.
• Replace faulty parts and perform necessary adjustments.
• Document all service calls, including work performed and parts utilized.
• Provide technical support and guidance to customers.
• Ensure adherence to safety regulations and company procedures.
• Manage service parts inventory and maintain equipment readiness.

• Associate's or Bachelor's degree in Engineering Technology, Mechanical Engineering, Electrical Engineering, or a related field.
• 3+ years of experience in field service or a similar technical role.
• Proficiency in diagnosing and repairing complex machinery.
• Strong understanding of electrical systems, hydraulics, and pneumatics.
• Ability to read and interpret technical drawings and manuals.
• Excellent customer service and communication skills.
• Ability to work independently and manage time effectively.
• Valid driver's license and willingness to travel.

• Diagnose, troubleshoot, and repair complex mechanical, electrical, and software issues with industrial machinery.
• Perform scheduled preventative maintenance and inspections.
• Install and commission new equipment.
• Provide technical support and guidance to customers on-site and remotely.
• Conduct training sessions for customer operators and maintenance staff.
• Document all service activities, findings, and resolutions accurately.
• Collaborate with internal engineering and support teams to resolve technical challenges.
• Ensure adherence to safety regulations and company procedures.
• Manage service schedule and travel logistics effectively.
• Contribute to the continuous improvement of product documentation and service processes.

• Proven experience as a Field Service Engineer or similar technical support role.
• Strong knowledge of industrial equipment, mechanical systems, electrical circuits, and control systems.
• Proficiency in diagnosing and repairing complex technical problems.
• Excellent troubleshooting and problem-solving skills.
• Ability to read and interpret technical manuals, schematics, and blueprints.
• Strong communication and customer service skills.
• Self-motivated with the ability to work independently and manage time effectively.
• Willingness to travel extensively to customer sites as required.
• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
• Experience with specific machinery relevant to our industry is highly desirable.

• Install, calibrate, and maintain a wide range of industrial machinery and systems.
• Diagnose and repair complex mechanical, electrical, and software-related issues on-site.
• Perform routine preventative maintenance tasks to minimize equipment downtime.
• Conduct on-site customer training on equipment operation and basic troubleshooting.
• Respond to emergency service calls and provide timely resolution to critical issues.
• Document all service activities, including work performed, parts used, and time spent, using company-provided systems.
• Maintain inventory of spare parts and tools, ensuring readiness for service calls.
• Adhere to all safety regulations and company policies while on client premises.
• Provide technical feedback to engineering and product development teams for continuous improvement.
• Build and maintain strong relationships with clients, ensuring their satisfaction with service delivery.

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• Minimum of 5 years of experience in field service, maintenance, or repair of industrial equipment.
• Proficiency in reading and interpreting technical manuals, blueprints, and schematics.
• Strong understanding of mechanical systems, hydraulics, pneumatics, and electrical circuits.
• Excellent troubleshooting and diagnostic skills.
• Ability to work flexible hours and travel extensively within the assigned region.
• Valid driver's license and a clean driving record.
• Strong communication and customer service skills.
• Ability to lift heavy equipment and work in demanding physical conditions.
• Experience with diagnostic software and tools is highly desirable.