291 Field Support jobs in Vietnam
Agronomist - Remote Field Support
85000 My Tho, Tien Giang
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Our client is seeking a highly knowledgeable and dedicated Agronomist to provide remote expert advice and support for agricultural operations. This is a fully remote position, allowing you to leverage your expertise to help farmers optimize crop yields and improve sustainable farming practices. You will be responsible for analyzing soil and crop conditions, developing customized fertilization and pest management plans, and offering guidance on irrigation techniques and crop rotation strategies. Your role will involve reviewing farm data, conducting virtual consultations with growers, and recommending appropriate agricultural technologies and inputs. The ideal candidate will possess a deep understanding of plant science, soil health, crop physiology, and modern agricultural techniques. Excellent analytical and problem-solving skills are essential, as you will be tasked with diagnosing plant diseases and identifying nutrient deficiencies. You must be proficient in using agricultural data management software and digital farming platforms. Strong communication and interpersonal skills are vital for building rapport with growers and effectively conveying technical information. We are looking for an individual who is passionate about sustainable agriculture and committed to supporting the farming community. This role requires a Bachelor's or Master's degree in Agronomy, Crop Science, Agriculture, or a related field, along with several years of practical experience in crop production and management. You will play a key role in promoting best practices and contributing to the success of our client's agricultural projects across various regions. The ability to interpret complex data and translate it into actionable recommendations is crucial. We value candidates who are proactive, detail-oriented, and driven to make a positive impact on food production.
Responsibilities:
Responsibilities:
- Provide remote agronomic advice and technical support to growers.
- Analyze soil and crop data to diagnose issues and recommend solutions.
- Develop customized crop management plans, including fertilization and pest control.
- Advise on irrigation strategies, crop rotation, and soil conservation.
- Recommend appropriate agricultural technologies and inputs.
- Conduct virtual consultations and farm assessments.
- Stay updated on the latest research and advancements in agronomy.
- Promote sustainable and environmentally friendly farming practices.
- Assist in developing training materials for growers.
- Monitor crop health and provide timely interventions.
- Bachelor's or Master's degree in Agronomy, Crop Science, Agriculture, or a related field.
- Minimum of 3-5 years of experience in crop production and management.
- Strong knowledge of plant physiology, soil science, and pest management.
- Proficiency in agricultural data analysis software and digital farming tools.
- Excellent problem-solving and diagnostic skills.
- Effective communication and interpersonal abilities for remote consultations.
- Passion for sustainable agriculture and grower support.
- Ability to interpret complex data and provide actionable insights.
- Experience in a remote or advisory role is a plus.
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Operations Geologist, Field Support
84000 Bien Hoa, Dong Nai
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Our client, a prominent player in the oil and gas industry, is seeking a diligent and technically proficient Operations Geologist to join their team in Bien Hoa, Dong Nai, VN . This role is integral to supporting drilling operations, reservoir characterization, and production optimization. You will be responsible for providing real-time geological support during drilling operations, including wellsite supervision, logging interpretation, and geological modeling. Your expertise will be crucial in making critical decisions related to formation evaluation, pore pressure analysis, and wellbore stability to ensure safe and efficient drilling. You will analyze core samples, cuttings, and wireline logs to characterize reservoir properties, identify hydrocarbon potential, and contribute to reserve estimation. Collaboration with reservoir engineers, geophysicists, and drilling engineers is essential to integrate geological data with other subsurface disciplines. This position also involves the preparation of geological reports, presentations, and maps for operational planning and performance review. A thorough understanding of sedimentary geology, stratigraphy, and depositional environments is required. The ideal candidate will possess strong analytical skills, meticulous attention to detail, and the ability to work effectively in a demanding field environment. Experience with geological software for well log analysis and 3D modeling is highly desirable. This is an excellent opportunity for a motivated geologist to contribute to significant projects within the energy sector and gain valuable hands-on experience in field operations.
Key Responsibilities:
Key Responsibilities:
- Provide geological support for drilling operations, including wellsite supervision.
- Interpret well logs, core data, and cuttings to evaluate formations and identify hydrocarbon reservoirs.
- Perform real-time pore pressure analysis and wellbore stability assessments.
- Contribute to the development of geological models and reservoir characterization.
- Collaborate with drilling engineers, reservoir engineers, and geophysicists.
- Prepare geological reports, maps, and presentations for operational decision-making.
- Monitor drilling progress and provide recommendations for optimization.
- Assist in the planning and execution of geological field programs.
- Ensure adherence to safety protocols and company standards.
- Stay current with advancements in geological interpretation techniques and technologies.
- Bachelor's degree in Geology, Earth Science, or a related field.
- Minimum of 4 years of experience as an Operations Geologist or Wellsite Geologist in the oil and gas industry.
- Proven experience in formation evaluation, well log interpretation, and geological modeling.
- Knowledge of sedimentary geology, stratigraphy, and depositional environments.
- Familiarity with geological software for well log analysis and 3D visualization (e.g., Petrel, Kingdom Suite).
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team and adapt to changing operational demands.
- Commitment to safety and environmental standards.
- Willingness to travel and work in field locations as required.
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Remote HVAC Technician - Field Support
100000 An Cu, An Giang
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Our client is seeking a skilled and experienced HVAC Technician to provide remote technical support and field coordination. This role is designed for an expert who can diagnose and troubleshoot HVAC issues remotely, guide on-site personnel or customers through repair processes, and manage service requests. You will be instrumental in ensuring optimal performance of heating, ventilation, and air conditioning systems across various client locations. The ideal candidate will possess comprehensive knowledge of HVAC systems, electrical and mechanical principles, and advanced diagnostic tools. Your responsibilities will include providing real-time technical assistance via phone or video calls, reviewing system performance data, and advising on preventative maintenance. You will also be responsible for coordinating with field service teams, managing parts inventory, and ensuring that all repairs meet stringent quality standards. We are looking for an individual with exceptional problem-solving abilities, a keen eye for detail, and outstanding communication skills to effectively convey technical information to both technical and non-technical audiences. This is a fully remote position, allowing you to leverage your expertise to support clients and technicians across the country. The ability to work independently, manage your schedule effectively, and respond to urgent service requests is crucial. You will be a key resource for maintaining the efficiency and reliability of HVAC systems, contributing to customer satisfaction and operational continuity. This role demands a proactive approach to identifying potential issues and providing timely solutions. The successful candidate will possess a strong commitment to safety and quality in all aspects of their work.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support for HVAC system troubleshooting and diagnostics.
- Guide field technicians and customers through repair and maintenance procedures via phone and video conferencing.
- Analyze HVAC system performance data and identify areas for improvement.
- Advise on preventative maintenance schedules and best practices for system longevity.
- Coordinate with field service teams to ensure efficient dispatch and resolution of issues.
- Manage and track spare parts inventory for service calls.
- Ensure all repair work adheres to company standards and safety regulations.
- Document all technical support interactions and resolutions accurately.
- Assist in the development of technical documentation and training materials.
- Respond to urgent service requests and provide timely solutions to minimize downtime.
- Proven experience as an HVAC Technician.
- Comprehensive knowledge of HVAC systems, refrigerants, and electrical/mechanical components.
- Proficiency in diagnosing and repairing a wide range of HVAC equipment.
- Experience with remote support tools and technologies.
- Excellent troubleshooting and problem-solving skills.
- Strong verbal and written communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage multiple support requests simultaneously.
- Relevant HVAC certifications (e.g., EPA Section 608).
- High school diploma or equivalent; vocational training or associate's degree in HVAC is preferred.
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Remote Telecom Field Support Engineer
730000 An Thanh
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Our client is seeking a skilled and proactive Remote Telecom Field Support Engineer to bolster their telecommunications infrastructure services. This is a fully remote position where you will provide critical remote assistance and technical guidance to field teams executing installations, maintenance, and repairs across various locations. Your expertise will be vital in diagnosing and resolving complex technical issues, ensuring network uptime and performance. The ideal candidate possesses comprehensive knowledge of telecommunications equipment, network protocols, and troubleshooting methodologies, coupled with excellent remote communication and problem-solving abilities. You will leverage advanced diagnostic tools and collaborate closely with on-site technicians to guide them through intricate procedures. This role demands a highly motivated individual capable of working independently, managing multiple support requests efficiently, and contributing to the overall success of field operations through expert remote oversight.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and guidance to field technicians for telecom installations and repairs.
- Diagnose and troubleshoot complex network and equipment issues remotely.
- Interpret technical documentation and schematics to assist field teams.
- Monitor system performance and proactively identify potential problems.
- Ensure that field operations adhere to technical specifications and best practices.
- Document technical resolutions and create knowledge base articles.
- Communicate effectively with field personnel, project managers, and other stakeholders.
- Stay current with the latest advancements in telecommunications technology and field service tools.
- Analyze field reports and provide feedback for process improvements.
- Contribute to a high standard of service delivery through remote technical expertise.
- Bachelor's degree in Telecommunications Engineering, Electronics, or a related technical field.
- Proven experience as a Telecom Field Engineer or in a similar technical support role.
- Strong understanding of telecom network infrastructure, including wireless, fiber optics, and IP networks.
- Proficiency in using remote diagnostic tools, network monitoring software, and collaboration platforms.
- Excellent analytical and problem-solving skills with a methodical approach.
- Exceptional communication and interpersonal skills for effective remote guidance.
- Ability to read and understand complex technical diagrams and manuals.
- Relevant industry certifications (e.g., CompTIA Network+, CCT) are advantageous.
- Self-motivated with the ability to work autonomously and manage time effectively in a remote setting.
- Adaptability to changing technologies and project requirements.
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Senior HVAC Technician - Remote Field Support
530000 Hoa Sơn
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Our client is seeking a highly skilled and experienced Senior HVAC Technician to provide remote technical support and guidance for complex installation and maintenance projects across various sites. This fully remote position allows you to leverage your extensive expertise to assist on-site teams, troubleshoot challenging issues, and ensure the optimal performance of HVAC systems without being physically present at every location. You will be a critical resource for diagnosing and resolving intricate technical problems remotely, guiding junior technicians, and contributing to the development of best practices.
Key responsibilities include providing expert advice and support to field technicians via video calls, phone, and remote diagnostic tools. You will analyze system data, schematics, and sensor readings to identify faults and recommend appropriate repair or maintenance procedures. This role involves reviewing installation quality, providing guidance on calibration, and ensuring systems meet performance specifications. You will also be responsible for developing troubleshooting guides, creating technical documentation, and contributing to the knowledge base for HVAC system maintenance and repair. Collaboration with project managers, engineers, and the field service team is crucial to ensure project success and customer satisfaction.
The ideal candidate will possess a strong vocational background or an Associate's degree in HVAC technology, mechanical engineering, or a related field. A minimum of 8 years of hands-on experience in installing, maintaining, and repairing a wide range of HVAC systems (commercial and industrial) is required. Proven experience in diagnosing complex system failures and providing effective technical solutions is essential. Proficiency with diagnostic software, digital multimeters, and refrigerant recovery equipment is mandatory. Excellent communication skills, particularly in explaining technical procedures clearly and concisely to a remote audience, are vital. The ability to interpret blueprints, schematics, and technical manuals is also crucial. Certification from recognized HVAC organizations (e.g., EPA Universal) is highly desirable. This is an excellent opportunity for a seasoned HVAC professional looking to transition into a remote-focused support role, offering significant autonomy and the chance to impact a wide array of projects.
Key responsibilities include providing expert advice and support to field technicians via video calls, phone, and remote diagnostic tools. You will analyze system data, schematics, and sensor readings to identify faults and recommend appropriate repair or maintenance procedures. This role involves reviewing installation quality, providing guidance on calibration, and ensuring systems meet performance specifications. You will also be responsible for developing troubleshooting guides, creating technical documentation, and contributing to the knowledge base for HVAC system maintenance and repair. Collaboration with project managers, engineers, and the field service team is crucial to ensure project success and customer satisfaction.
The ideal candidate will possess a strong vocational background or an Associate's degree in HVAC technology, mechanical engineering, or a related field. A minimum of 8 years of hands-on experience in installing, maintaining, and repairing a wide range of HVAC systems (commercial and industrial) is required. Proven experience in diagnosing complex system failures and providing effective technical solutions is essential. Proficiency with diagnostic software, digital multimeters, and refrigerant recovery equipment is mandatory. Excellent communication skills, particularly in explaining technical procedures clearly and concisely to a remote audience, are vital. The ability to interpret blueprints, schematics, and technical manuals is also crucial. Certification from recognized HVAC organizations (e.g., EPA Universal) is highly desirable. This is an excellent opportunity for a seasoned HVAC professional looking to transition into a remote-focused support role, offering significant autonomy and the chance to impact a wide array of projects.
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Remote Telecom Network Engineer - Field Support
02050 My Tho, Tien Giang
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Our client is seeking a highly skilled and proactive Remote Telecom Network Engineer to join their expanding operations. This is a fully remote position, enabling you to contribute to the advancement of telecommunications infrastructure from your chosen location. You will be responsible for the remote monitoring, troubleshooting, and optimization of complex telecom networks, ensuring high availability and performance for our clients. Your duties will include analyzing network performance data, identifying potential issues before they impact service, configuring network devices, and providing remote technical support to field technicians. The ideal candidate possesses a strong foundation in network engineering principles, including TCP/IP, routing protocols (BGP, OSPF), switching, and wireless technologies. Experience with network monitoring tools (e.g., SolarWinds, Nagios) and network simulation software is essential. You will play a key role in ensuring the stability and efficiency of our clients' communication networks, which are critical for business operations. This role requires excellent problem-solving skills, a meticulous approach to configuration, and the ability to work effectively under pressure. Strong communication skills are vital for collaborating with cross-functional teams and providing clear technical guidance remotely. You should be proficient in scripting languages for automation and possess a strong understanding of network security best practices. We are looking for individuals who are passionate about telecommunications, eager to learn new technologies, and thrive in an independent, remote work environment. Your contributions will directly impact the reliability and performance of essential communication services.
Key Responsibilities:
Key Responsibilities:
- Monitor, troubleshoot, and optimize telecom network performance remotely.
- Configure and manage network devices, including routers, switches, and firewalls.
- Analyze network traffic and identify potential bottlenecks or issues.
- Provide remote technical support for network-related problems.
- Develop and implement network maintenance and upgrade plans.
- Ensure network security and compliance with industry standards.
- Collaborate with field technicians and other engineering teams.
- Document network configurations, procedures, and troubleshooting steps.
- Participate in the design and implementation of new network solutions.
- Utilize scripting for network automation tasks.
- Bachelor's degree in Telecommunications Engineering, Computer Science, or a related field.
- 3-5 years of experience in telecom network engineering.
- Strong knowledge of networking protocols, hardware, and software.
- Experience with network monitoring and management tools.
- Proficiency in configuring and troubleshooting Cisco, Juniper, or similar network equipment.
- Familiarity with wireless communication technologies (e.g., LTE, 5G).
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills for remote collaboration.
- Ability to work independently and manage time effectively.
- Relevant certifications (e.g., CCNA, CCNP) are a plus.
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5
Field Service Technician (Remote Support)
10000 An Cu, An Giang
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Our client is seeking a dedicated and technically proficient Field Service Technician to provide remote support for their diverse range of installed equipment and systems. This is a fully remote position, allowing you to work from the comfort of your home office anywhere in Vietnam. You will be the primary point of contact for customers experiencing technical issues, diagnosing problems, and guiding them through troubleshooting and resolution steps via phone, video conferencing, and remote access tools. Your responsibilities will include providing clear, concise instructions to customers to perform diagnostic tests, repairs, and preventative maintenance on their equipment. You will maintain detailed records of all support interactions, including customer issues, diagnostic steps taken, and resolutions provided, within our CRM system. Collaborating closely with internal engineering and support teams to escalate complex issues and provide feedback on product performance and potential improvements will be essential. You will also be responsible for creating and updating technical documentation, FAQs, and troubleshooting guides to empower customers and internal teams. Proactively identifying common issues and developing preventative solutions or self-help resources will be a key aspect of this role. The ideal candidate will possess strong technical aptitude, excellent communication and customer service skills, and a deep understanding of troubleshooting methodologies for electromechanical systems. Experience with remote support tools and a background in a technical support or field service role are highly desirable. You must be patient, detail-oriented, and capable of explaining technical concepts in an easy-to-understand manner. A proactive approach to problem-solving and a commitment to customer satisfaction are crucial for success in this dynamic, fully remote role.
Responsibilities:
Responsibilities:
- Provide remote technical support and troubleshooting for customer equipment.
- Diagnose and resolve hardware and software issues via phone, email, and video conferencing.
- Guide customers through repair and maintenance procedures.
- Maintain accurate records of customer interactions and issue resolution in the CRM.
- Collaborate with engineering and product teams to address complex technical challenges.
- Develop and update technical documentation, FAQs, and user guides.
- Identify trends in customer issues and propose preventative solutions.
- Ensure high levels of customer satisfaction through efficient and effective support.
- Manage assigned support tickets and prioritize tasks effectively.
- Stay current with product updates and technical knowledge.
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6
Field Service Technician - Remote Support
43000 Hoang Hoa
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Our client is seeking a skilled Field Service Technician who can provide remote support and occasional on-site diagnostics and repairs for specialized equipment. This role is ideal for someone who excels at problem-solving and has a knack for understanding complex machinery. You will be a key point of contact for clients experiencing technical issues, offering guidance and troubleshooting via phone, video calls, and remote access software. When necessary, you will travel to client sites within the designated region to perform hands-on repairs, maintenance, and installations. Your ability to bridge the gap between remote guidance and practical, on-site solutions will be crucial.
Key responsibilities include:
The ideal candidate will have a strong technical background with hands-on experience in maintaining and repairing complex machinery or electronic systems. Proficiency in diagnostic tools and techniques is a must. Excellent communication and customer service skills are essential for providing effective remote support and building client rapport. The ability to work independently, manage time effectively, and adapt to changing priorities is key. Willingness to travel periodically to client sites within the Thanh Hoa, Thanh Hoa, VN region and surrounding areas is required. This hybrid role offers a blend of remote interaction and essential on-site work.
Key responsibilities include:
- Providing remote technical support and troubleshooting for clients via phone, email, and video conferencing.
- Diagnosing hardware and software issues, and guiding clients through corrective procedures.
- Scheduling and conducting on-site service visits for repairs, installations, and preventative maintenance.
- Performing complex repairs and component replacements on various types of equipment.
- Testing and calibrating equipment after service to ensure optimal performance.
- Documenting all service activities, including diagnostics, repairs, and parts used.
- Maintaining an inventory of spare parts and tools required for field service.
- Communicating technical information clearly to both technical and non-technical users.
- Adhering to safety protocols and company standards during all service operations.
- Providing feedback to the engineering team on product performance and potential improvements.
The ideal candidate will have a strong technical background with hands-on experience in maintaining and repairing complex machinery or electronic systems. Proficiency in diagnostic tools and techniques is a must. Excellent communication and customer service skills are essential for providing effective remote support and building client rapport. The ability to work independently, manage time effectively, and adapt to changing priorities is key. Willingness to travel periodically to client sites within the Thanh Hoa, Thanh Hoa, VN region and surrounding areas is required. This hybrid role offers a blend of remote interaction and essential on-site work.
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7
Field Service Technician (Remote Support)
50000 An Thanh
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Our client is seeking a dedicated and technically proficient Field Service Technician with a specialization in remote support to join their installation and maintenance division. This is a fully remote position, allowing you to leverage your expertise to diagnose, troubleshoot, and resolve technical issues for clients across various locations. You will be responsible for providing advanced remote technical assistance, guiding customers through complex repair processes, and ensuring the optimal functioning of installed systems. This role requires excellent problem-solving skills, strong communication abilities, and a thorough understanding of electromechanical systems. You will utilize remote diagnostic tools and software to identify faults, implement solutions, and manage service requests efficiently. The ideal candidate will have a background in electronics, mechanics, or a related technical field, with hands-on experience in equipment maintenance and repair. A proven ability to explain technical procedures clearly and concisely to non-technical users is essential. You will work closely with the on-site installation teams and the customer support center to ensure a seamless service experience. This fully remote role offers the flexibility to work from your own location while contributing to critical maintenance operations. You will be a key player in ensuring client satisfaction through rapid and effective remote problem resolution. Responsibilities:
- Provide expert remote technical support for a range of equipment and systems.
- Diagnose and troubleshoot technical issues using remote diagnostic tools and software.
- Guide customers through step-by-step repair and maintenance procedures.
- Escalate complex issues to appropriate engineering or support teams when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Collaborate with on-site technicians and project managers to facilitate efficient service delivery.
- Develop and update technical documentation and support guides for remote assistance.
- Identify trends in customer issues and provide feedback for product improvement.
- Ensure timely and effective resolution of all support requests.
- Adhere to company service level agreements (SLAs) for response and resolution times.
- Technical degree or certification in Electronics, Mechanics, or a related field.
- Minimum of 3 years of experience in technical support or field service, with a focus on remote assistance.
- Strong understanding of electromechanical systems and diagnostic procedures.
- Proficiency with remote access and diagnostic software.
- Excellent communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly to a non-technical audience.
- Strong problem-solving and analytical abilities.
- Self-motivated and able to work independently in a remote environment.
- Familiarity with CRM systems and ticketing software.
- Willingness to adapt to evolving technologies and support methodologies.
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8
Field Service Technician (Remote Support)
45000 Hoang Hoa
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Our client is actively seeking a highly skilled and motivated Field Service Technician to provide critical remote support for specialized industrial equipment. This position is fully remote, allowing you to leverage your expertise from a home-based office. You will be responsible for diagnosing and troubleshooting technical issues reported by clients across various locations, guiding them through repair procedures, and ensuring minimal downtime. The ideal candidate possesses a strong mechanical and electrical aptitude, excellent problem-solving skills, and the ability to clearly communicate technical information to a non-technical audience. This role requires a proactive approach to customer service and a deep understanding of our product lines.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide remote technical support and troubleshooting for industrial machinery and equipment.
- Diagnose complex mechanical, electrical, and software issues via phone, video conferencing, and remote diagnostic tools.
- Guide customers through step-by-step repair and maintenance procedures.
- Document all service interactions, including issues identified, actions taken, and resolutions.
- Escalate unresolved issues to Tier 2 support or engineering teams with detailed information.
- Maintain an up-to-date knowledge base of product specifications, common faults, and repair techniques.
- Identify trends in customer issues and provide feedback to the product development and quality assurance teams.
- Ensure customer satisfaction by providing timely, accurate, and effective technical assistance.
- Manage service tickets and prioritize workload to meet response time targets.
- Occasionally provide remote training to customer technicians on equipment operation and basic maintenance.
- Order and coordinate the shipment of necessary spare parts for on-site repairs based on remote diagnosis.
- Assist in the development of remote diagnostic tools and troubleshooting guides.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering Technology, Mechanical Engineering Technology, or a related technical field.
- Minimum of 3 years of experience in field service, technical support, or maintenance of industrial equipment.
- Strong mechanical and electrical troubleshooting skills.
- Proficiency with diagnostic tools and the ability to interpret technical manuals and schematics.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Experience with remote support tools and platforms.
- Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote setting.
- Customer-focused attitude with strong problem-solving abilities.
- Experience with (Specific Industry Equipment, e.g., CNC machines, packaging machinery) is highly preferred.
- Familiarity with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Willingness to occasionally travel for critical on-site escalations if absolutely necessary (though the primary focus is remote).
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