1 780 Front Desk jobs in Vietnam

• Greet guests warmly upon arrival and provide a positive first impression.
• Manage guest check-ins and check-outs efficiently and accurately.
• Handle guest inquiries and requests, providing information about hotel services, local attractions, and directions.
• Process payments, handle cash, and reconcile daily transactions.
• Answer phone calls, direct calls to appropriate departments, and take messages.
• Manage room inventory and reservations, ensuring accuracy in booking systems.
• Address guest concerns and complaints promptly and professionally, seeking resolutions.
• Maintain a clean, tidy, and organized front desk area.
• Assist with guest luggage and coordinate transportation services when requested.
• Liaise with other hotel departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
• Provide general administrative support to hotel management.
• Offer recommendations for dining and activities in the local area.
• Maintain guest privacy and confidentiality.
• Contribute to a positive team environment and support colleagues.
• Familiarize yourself with hotel policies and procedures.

• High school diploma or equivalent; further education in hospitality is a plus.
• Previous experience in a customer service role, preferably in a hotel or front desk setting.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in using hotel management software (PMS) and standard office applications.
• Ability to remain calm and professional under pressure.
• A friendly, approachable, and positive attitude.
• Good problem-solving skills and the ability to handle challenging situations with grace.
• Fluency in Vietnamese and English is required; other languages are an advantage.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A genuine passion for providing outstanding guest service.
• Professional appearance and presentation.

Adventure, discovery, work hard play hard, a unique work-life balance, no weekend shifts and no night shifts; this is but a part of what you can experience as a valued employee of Compass Offices.

Bring your passion for working in a team and helping people

Compass Offices provides corporates and professionals with business-ready flexible office space at business centres located in prime districts in Ho Chi Minh City, as well as across major cities in Asia Pacific.

Fresh Graduates are welcome.

Working Hours: Monday to Friday – Office hour

Your activities:

• Welcome all clients and guests and be a great first impression
• Maintain optimal client relations, manage clients' check-in and check-out, ad hoc requests and reservations
• Providing services and support in accordance with clients' preferences
• Ensure that all customer contact is handled politely and efficiently and accurately meets the needs
• Inspect the front and back areas and make sure all is always impeccable
• Perform any other reasonable duties as required by the Management from time to time.

What you bring:

• Prior experience in customer service and hospitality is a plus
• Proficiency in written and spoken English
• An outgoing personality, strong communication skills and great team player
• A proactive, dynamic and enthusiastic attitude
• Willingness to learn and develop

Please submit your resume with current and expected salary. All applications will be treated strictly confidential for recruitment purpose only.

Job Types: Full-time, Permanent

Language:

• English (Required)

Location:

• Ho Chi Minh City (Preferred)

Company Description

Step into paradise at the 5-star Mövenpick Resort Waverly Phu Quoc – the fun-filled destination for lifestyle escapes. Whether you are looking for a family adventure, a romantic getaway or a group incentive trip, you will find everything you need right here at our family-friendly resort in Phu Quoc.

All 305 rooms have been designed in a contemporary style using a subtle blend of soft, refreshing tones and an element of natural touches. The private balcony overlooking to the ocean is where you enjoy the spectacular sunset.

Our culinary team invites you to embark on a culinary journey by exploring the restaurants, bars offering our signature dishes, innovative cocktails and "Chocolate Hour". Immerse in the pool, have the ultimate fun with Foam Party or unwind with a massage and simply enjoy the tranquil surroundings. We can guarantee that you will have a memorable island experience when staying with us.

Mövenpick Villas & Residences Phu Quoc are located within the Mövenpick Resort Waverly Phu Quoc and guests can enjoy the facilities throughout the complex. Our 79 villas with private pool & 329 spacious residence apartments, fridge & private balcony are the place for people who enjoy their holiday in style

At Mövenpick Resort Waverly Phu Quoc, we make moments.

Job Description

• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Supervise front office operations during assigned shift including:
• Maintenance of guest information
• Maintenance of information about local events
• Compile occupancy statistics
• Supervise the use of the public address system
• Supervise group bookings
• Assisting with serious complaints
• Supervise cashiering activities during shift including:
• Cash handling and banking procedure
• Dealing with irregular payments
• Instructing staff in credit policies and facilities
• Instructing staff in cash security procedures
• Carry out debtor control
• Prepare reports
• Supervise the cashiering system
• Works with Superior and Human Resources on manpower planning and management needs
• Works with Superior in the preparation and management of the Section's budget.
• Conduct Night Audit Process for hotel
• Provide department orientation and training of the hotel service standards, procedures and programs
• Constantly monitor team members' appearance, attitude and degree of professionalism
• Motivate and provides a work environment which brings out the best in team members
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of Le Club enrollment, Le Club Points
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
  Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

• Strong leadership, interpersonal and training skills
• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world
• Ability to contribute to the community and make a difference through our Corporate Social
• Responsibility and Environmental, Social, and Governance (ESG) activities.

Hạn nộp: 30/10/2025 Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

THÔNG TIN CƠ BẢN

Số lượng

1

Nơi làm việc

Huyện Xuyên Mộc - Bà Rịa - Vũng Tàu

Giờ làm việc

Giờ hành chính

Loại hình

Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề

Tiền sảnh Trung tâm thương vụ

Vị trí

Trưởng ca/ Giám sát

Cập nhật

08/10/ :29

MÔ TẢ CÔNG VIỆC

1. OBJECTIVE OF THE POSITION | MỤC TIÊU CÔNG VIỆC

Under the general direction of the Front Desk Manager and within the limits of established Melia Hotels and local policies and procedures, Responsible for the operational efficiency of all front desk areas during shift and the service delivery of those areas. Promote the desired work culture and values of trust, integrity and respect, following the Melia Brand ethos.

Dưới sự chỉ đạo chung của Trưởng Bộ phận Lễ tân và trong phạm vi các chính sách, quy định của Tập đoàn Meliá Hotels cũng như quy định địa phương, vị trí này chịu trách nhiệm đảm bảo hiệu quả hoạt động của toàn bộ khu vực lễ tân trong ca làm việc và chất lượng dịch vụ tại các khu vực đó. Đồng thời, thúc đẩy văn hóa làm việc mong muốn cùng các giá trị cốt lõi về niềm tin, sự chính trực và tôn trọng, phù hợp với tinh thần thương hiệu Meliá.

2. MAIN RESPONSIBILITIES | TRÁCH NHIỆM CHÍNH:

• Conducts shift briefings to ensure hotel activities and operational requirements are known | Tổ chức họp giao ca để đảm bảo nắm rõ các hoạt động của khách sạn và yêu cầu vận hành.
• Supervise front office operations during assigned shift including | Giám sát hoạt động của bộ phận Lễ tân trong ca được phân công, bao gồm:

o Maintenance of guest information | Quản lý và cập nhật thông tin của khách lưu trú

o Maintenance of information about local events | Cập nhật thông tin về các sự kiện địa phương

o Supervise the use of the public address system | Giám sát việc sử dụng hệ thống phát thanh công cộng (PA system)

o Supervise group bookings | Giám sát việc đặt phòng theo đoàn

o Assisting with serious complaints | Hỗ trợ xử lý các khiếu nại nghiêm trọng của khách hàng

• Supervise cashiering activities during shift including | Giám sát các hoạt động thu ngân trong ca làm việc, bao gồm:

o Cash handling and banking procedure |Thực hiện quy trình xử lý tiền mặt và giao dịch ngân hàng

o Dealing with irregular payments |Xử lý các khoản thanh toán bất thường

o Instructing staff in credit policies and facilities |Hướng dẫn nhân viên về chính sách và quy định liên quan đến tín dụng

o Instructing staff in cash security procedures|Hướng dẫn nhân viên về quy trình bảo mật tiền mặt

o Carry out debtor control | Thực hiện kiểm soát công nợ

o Prepare reports | Chuẩn bị các báo cáo liên quan

o Supervise the cashiering system |Giám sát hệ thống thu ngân

• In conjunction with the IT manager to ensure the hotel system is maintained in accordance with the standard operating procedures | Phối hợp với Trưởng bộ phận CNTT để đảm bảo hệ thống của khách sạn được duy trì và vận hành đúng theo các quy trình hoạt động tiêu chuẩn (SOP).
• To closely investigate any accounting discrepancies that may occur during the night audit function | Theo dõi và kiểm tra kỹ lưỡng mọi sai lệch kế toán có thể phát sinh trong quá trình kiểm toán đêm.
• To ensure that all refused business is recorded and reported to Front Desk Manager | Đảm bảo tất cả các trường hợp từ chối đặt phòng hoặc từ chối phục vụ đều được ghi nhận và báo cáo cho Trưởng bộ phận Lễ tân.
• Works with Manager and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include: | Phối hợp với Trưởng bộ phận và Trưởng phòng Nhân sự để đảm bảo hiệu suất làm việc của nhân viên trong bộ phận đạt hiệu quả cao. Các nhiệm vụ bao gồm:

o Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member | Thực hiện đào tạo tại chỗ theo đúng tiêu chuẩn và quy trình của bộ phận, đồng thời lưu giữ hồ sơ theo dõi tiến độ cho từng nhân viên

o Provide input for probation and formal performance appraisal discussions in line with company guidelines | Tham gia đánh giá thử việc và đánh giá định kỳ theo đúng hướng dẫn của công ty

o Ensure new staff attend Corporate Orientation within first month of hire | Đảm bảo nhân viên mới tham dự chương trình định hướng tập đoàn (Corporate Orientation) trong tháng đầu tiên kể từ khi nhận việc

o Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance | Hướng dẫn, tư vấn và kỷ luật nhân viên khi vi phạm chính sách khách sạn hoặc quy trình của bộ phận, đồng thời cung cấp phản hồi mang tính xây dựng để nâng cao hiệu suất làm việc

• Works with superior in the preparation and management of the department's budget and is aware of financial targets | Phối hợp với cấp trên trong việc lập kế hoạch và quản lý ngân sách của bộ phận, đồng thời nắm rõ các chỉ tiêu tài chính.
• Log security incidents and accidents in accordance with hotel requirements | Ghi nhận các sự cố an ninh và tai nạn theo đúng yêu cầu và quy định của khách sạn.

QUYỀN LỢI ĐƯỢC HƯỞNG

International working environment | Môi trường làm việc quốc tế

Annual Outing Trip | Tham quan du lịch hằng năm.

Laundry uniform provided/ | Đồng phục giặt ủi tại công ty

Participating social insurance, medical insurance, accident insurance 24/7| Được hưởng đầy đủ chế độ BHXH, BHYT, Bảo hiểm tai nạn 24/7

Attractive salary | Mức lương hấp dẫn

13th month salary | Lương thưởng tháng 13

2 Day-off/week| Chế độ 2 ngày nghỉ/tuần

Benefit for birthday, mid-autumn festival, public holiday, Tet holiday,.| Quà tặng các dịp Sinh nhật, Trung Thu, các ngày Lễ Tết,.

Duty meal provided at canteen | Bữa ăn tại căn-tin theo ca làm việc

Special room rate as per Melia Hotels International policy | Giá phòng ưu đãi dành cho sinh viên theo chính sách của Melia Hotels International

Shuttle bus from Vung Tau to Melia Ho Tram | Xe đưa đón nhân viên từ Vũng Tàu đến Melia Hồ Tràm

YÊU CẦU CÔNG VIỆC

College Degree or above | Tốt nghiệp Cao đẳng trở lên

Vietnamese - Excellent level, written & spoken | Tiếng Việt – Thành thạo cả kỹ năng nói và viết

English - Good level, written & spoken | Tiếng Anh – Trình độ tốt, giao tiếp và viết thành thạo

Computer Skills | Kỹ năng sử dụng máy tính

2 years in the hospitality industry in a similar position in a 5 star | Ít nhất 2 năm kinh nghiệm trong ngành khách sạn ở vị trí tương đương tại khách sạn 5 sao

YÊU CẦU HỒ SƠ

Kindly contact HR Department: Ext: 5201)

Vui lòng liên hệ Bộ Phận Nhân Sự: Ext: 5201)

Adventure, discovery, work hard play hard, a unique work-life balance, no weekend shifts and no night shifts; this is but a part of what you can experience as a valued employee of Compass Offices.

Bring your passion for working in a team and helping people

Compass Offices provides corporates and professionals with business-ready flexible office space at business centres located in prime districts in Ho Chi Minh City, as well as across major cities in Asia Pacific.

Fresh Graduates are welcome.

Working Hours: Monday to Friday – Office hour

Your activities:

• Welcome all clients and guests and be a great first impression
• Maintain optimal client relations, manage clients' check-in and check-out, ad hoc requests and reservations
• Providing services and support in accordance with clients' preferences
• Ensure that all customer contact is handled politely and efficiently and accurately meets the needs
• Inspect the front and back areas and make sure all is always impeccable
• Perform any other reasonable duties as required by the Management from time to time.

What you bring:

• Prior experience in customer service and hospitality is a plus
• Proficiency in written and spoken English
• An outgoing personality, strong communication skills and great team player
• A proactive, dynamic and enthusiastic attitude
• Willingness to learn and develop

Please submit your resume with current and expected salary. All applications will be treated strictly confidential for recruitment purpose only.

Hạn nộp: 15/10/2025 Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

THÔNG TIN CƠ BẢN

Số lượng

1

Nơi làm việc

Quận 1 - TP HCM

Giờ làm việc

Làm theo ca

Loại hình

Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề

Tiền sảnh Lễ tân

Vị trí

Nhân viên

Cập nhật

16/09/ :42

MÔ TẢ CÔNG VIỆC

• Đại diện cho khách sạn phục vụ khách hàng trong suốt quá trình khách lưu trú.
• Hướng dẫn, giúp đỡ khách trong suốt quá trình thực hiện thủ tục nhận, trả phòng…
• Tiếp nhận, xử lý và chuyển tiếp cuộc gọi, tin nhắn, thư từ, fax theo đúng quy trình của khách sạn một cách nhanh chóng.
• Phối hợp với các bộ phận khác để thực hiệu yêu cầu của khách hàng.
• Cập nhật thông tin, yêu cầu của khách hàng trong thời gian lưu trú vào sổ logbook và bàn giao sổ cho ca sau.
• Giải quyết phàn nàn của khách và báo cáo cho cấp trên những trường hợp ngoài quyền hạn xử lý.

QUYỀN LỢI ĐƯỢC HƯỞNG

• Mức lương thỏa thuận theo năng lực + Phí phục vụ;
• Hỗ trợ cơm + gửi xe + chế độ phúc lợi của khách sạn;
• Tuần OFF 1 ngày; 12 ngày phép năm;
• BHXH + BHYT theo Luật Lao Động Việt Nam;
• Được cung cấp đồng phục, các trang thiết bị làm việc;
• Môi trường làm việc chuyên nghiệp, thân thiện và đoàn kết, có nhiều cơ hội phát huy năng lực bản thân.

YÊU CẦU CÔNG VIỆC

• Tốt nghiêp Cao đẵng, Đại học hoặc bằng cấp tương đương;
• Có kinh nghiệm 1-2 năm làm vị tại vị trí ở các Khách sạn, Resort là một lợi thế;
• Giao tiếp Tiếng Anh lưu loát;
• Chịu trách nhiệm và hoàn thành các công việc được giao;
• Chịu khó, ham học hỏi và phát triển bản thân.

YÊU CẦU HỒ SƠ

• Địa chỉ làm việc:

M Hotel Saigon: 39 Tôn Thất Thiệp, Phường Sài Gòn, TP HCM.

• Gửi về email hoặc liên hệ Zalo: Ms.Thư)

The Front Desk Supervisor is responsible for managing the centre facility and monitoring the day-to-day operations in the centre. The Front Desk Supervisor is the in-charge in motivating the centre team members in performing to excellence according to Compass Offices service standards standard operating policies and processes while building up strong professional relationship with our clients.

Key Responsibilities

• Manage and maintain day-to-day operations and smoothness of the centre
• Ensure the presentation of the centre and teams are in accordance with Compass Offices standards & policies
• Ensure centre facilities are maintained in optimal standard
• Supervise, train and motivate the centre team in client service excellence
• Manage and handle client's complaints independently
• Manage and handle centre's payment collection
• Coordinate with various departments on project management
• Liaise with building management and vendors individually
• Escalation of issues in process, system, people etc
• Able to drive centre team's performance to achieve company's objectives and targets

Requirements

• Minimum 4 years of experience in serviced office or hospitality industry
• At least 1 years of experience in supervising a team
• Customer-oriented attitude with strong interpersonal skills
• Excellent communication in written and spoken English
• Proficiency in Microsoft applications (Microsoft Word, Excel and PowerPoint)
• A strong decision maker in handling clients' inquiries and complaints in a prompt and precise manner
• A leader with positive thinking in motivating and maintaining good team morale
• Ability to multi-tasking and prioritizing tasks with sense of urgency, detail-oriented and willing to learn

Why Join Us?

At Compass Offices, we're passionate about creating dynamic, flexible workspaces that empower people to do their best work. You'll be part of a team that values design, innovation, and real-world impact — building spaces where businesses thrive.

Interested?

Please submit your resume with current and expected salary. All applications will be treated strictly confidential for recruitment purpose only.

• Oversee all front desk operations, ensuring smooth check-in and check-out processes.
• Supervise, train, and motivate front desk staff to deliver superior guest service.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage reservations, room assignments, and guest billing with accuracy.
• Implement and enforce hotel policies and procedures to maintain standards of service and operation.
• Coordinate with other hotel departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
• Prepare daily reports on front office activities, occupancy rates, and revenue.
• Manage inventory of front desk supplies and operational materials.
• Conduct regular staff meetings to communicate updates, address issues, and foster team spirit.
• Ensure the lobby and front desk area are presentable and welcoming at all times.
• Assist with scheduling for front desk staff to ensure adequate coverage.
• Contribute to marketing efforts by promoting hotel services and local attractions.

• Proven experience in a front desk or guest services role within the hospitality industry, with at least 2 years in a supervisory capacity.
• Excellent customer service and communication skills.
• Strong leadership and team management abilities.
• Proficiency in property management systems (PMS) and hotel software.
• Ability to work effectively under pressure and in a fast-paced environment.
• Good organizational and multitasking skills.
• Knowledge of hotel operations and service standards.
• Flexibility to work various shifts, including weekends and holidays.
• A professional appearance and demeanor.
• High school diploma or equivalent; hospitality management degree or relevant certification is a plus.

• Supervise and train front desk agents, ensuring adherence to company standards and procedures.
• Manage guest arrivals and departures, ensuring a smooth and efficient check-in/check-out process.
• Handle guest inquiries, requests, and complaints professionally and efficiently, escalating when necessary.
• Maintain accurate guest records and process payments.
• Oversee the daily operations of the front desk, including managing phone lines, emails, and correspondence.
• Ensure the lobby and front desk area are clean, organized, and presentable.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Assist in scheduling front desk staff to ensure adequate coverage.
• Prepare daily reports and summaries for management.
• Identify opportunities to upsell services and promote hotel amenities.
• Contribute to a positive and collaborative team environment.

• Previous experience in a front desk or guest service role is required.
• Experience in a supervisory capacity is preferred.
• Excellent customer service and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in using hotel management software.
• Good communication skills in both Vietnamese and English.
• Ability to work flexible hours, including weekends and holidays.
• A positive attitude and a professional demeanor.