363 Front Office jobs in Vietnam

We are looking for an experienced and dynamic Front Office Manager to lead the guest services operations at a premier hospitality establishment in Can Tho, Can Tho, VN . This is a key leadership role responsible for ensuring exceptional guest experiences from arrival to departure. You will oversee the front desk, concierge, bell staff, and guest relations departments, setting high standards for service delivery and operational efficiency. Your duties will include managing reservations, check-in/check-out processes, room assignments, and guest inquiries. You will also be responsible for training and developing front office staff, fostering a positive and motivated team environment. This role requires a proactive approach to problem-solving, handling guest complaints with tact and professionalism, and turning potentially negative situations into positive outcomes. You will work closely with other departments, such as housekeeping, F&B, and sales, to ensure seamless coordination and guest satisfaction. Performance monitoring, budget management, and implementation of new guest service initiatives will also be part of your responsibilities. The ideal candidate will possess excellent communication, interpersonal, and organizational skills, with a keen eye for detail. A passion for hospitality and a commitment to exceeding guest expectations are essential. Qualifications include a degree in Hospitality Management or a related field, and at least 4 years of experience in front office operations, with a minimum of 2 years in a supervisory or managerial capacity. Proficiency in Property Management Systems (PMS) is a must. This is an exciting opportunity to contribute to a renowned establishment and advance your career in the hospitality industry.

Our client is seeking a dynamic and customer-focused Front Office Manager to lead their fully remote guest services team. This role is crucial for ensuring exceptional guest experiences and managing the seamless operation of all front-desk activities, albeit in a virtual capacity. The ideal candidate will have extensive experience in hospitality management, with a proven ability to lead and motivate a remote team, implement high service standards, and resolve guest issues effectively. You will be responsible for overseeing reservation systems, managing online reviews and reputation, developing and implementing front office policies and procedures, and training and developing front office staff. This position requires outstanding communication, organizational, and problem-solving skills, with a keen eye for detail and a commitment to service excellence. You will work closely with other departments, such as housekeeping and food and beverage, to ensure integrated guest services. Experience with property management systems (PMS) and online travel agencies (OTAs) is essential. We are looking for an individual with a passion for hospitality and a track record of success in managing front office operations. A minimum of 3 years of experience in a supervisory or management role within the hospitality industry is required. Strong leadership abilities, adaptability, and the capacity to thrive in a remote, fast-paced environment are key. A Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred. This is a fantastic opportunity to shape the guest experience for a growing hospitality brand.

**Additional Information**
**Job Number** 25126153
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam, 92000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.
**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees are treated fairly and equitably.
- Manages employee progressive discipline procedures for Front Office Staff.
- Administers the performance appraisal process for direct report managers.
- Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25121788
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Cam Ranh Bay Resort & Spa, Lot No. D4C Cam Lam Peninsula, Khanh Hoa Province, Viet Nam, Viet Nam, 57000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.
**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees are treated fairly and equitably.
- Manages employee progressive discipline procedures for Front Office Staff.
- Administers the performance appraisal process for direct report managers.
- Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25126150
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam, 92000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description:**
Park Hyatt Saigon occupies a prime position in central Ho Chi Minh City in Vietnam (District 1), overlooking the elegant Opera House on Lam Son Square. The premier hotel in Ho Chi Minh City is within reach of boutique shops, restaurants, and parks. There are plenty of recommended shopping hot spots and things to do within walking distance of our hotel in Saigon District 1, including the historic Dong Khoi Street and Le Thanh Ton Street. 
Among 18 awards in the past 6 years, these marvelous achievementsareinspiring,acting as beacons of resilience and hospitality for both guests and our local communities: 
+ 2024 Top 5 Hotels in Southeast Asia, Readers' Choice Awards, Condé Nast Traveler 
+ 2023 The 15 Best City Hotels in Asia, Travel and Leisure World's Best Awards 
+ 2023 Best City Hotels in Vietnam, Travel and Leisure Luxury Awards Asia Pacific 
+ 2023 Best 500 Hotels in the World, Travel and Leisure  
+ 2023 Forbes Travel Guide - Star Awards Winners 
Our strategy is to make a difference in the lives of all those we touch - colleagues, guests, operators, community members, and shareholders alike. 
We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity, and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion, and a one-stop experience. 
We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world 'finest product' and promise exceptional quality, continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become a landmark, one of the world's legendary great hotels. 
In order to achieve this grand mission, it's greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel's future goals and position. 
Currently, Park Hyatt Saigon is looking for an Assistant Manager - Front Office. Join with Hyatt Corporation to discover your place to shine in our warm, respectful, and inclusive culture.  This istruly an exciting role where two days will never be the same!   
+ You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
+ The Guest Service Manager is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration
Detailed job description:
+ Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times.
+ Ensures that Front Office associates provide excellent service to internal customers as appropriate.
+ Assists in greeting and checking-in VIP and Long Stay guests.
+ Ensures that all Front Office associates are aware of current promotions, policies and other important information.
+ Assists in the preparation and updates of the Front Office Departmental Operations Manual.
+ Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
+ Submits all guests/associates incident reports.
+ Reports and records "Lost and Found" items.
+ Assist to implement consistent guest recognition programs and maintains a relevant guest history database.
+ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
+ Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
+ Spends time in Front Office areas to ensure that the area is managed well by the respective team and deliver the brand promise.
+ Maintains positive guest and colleague interactions with good working relationships.
+ Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
+ Assists the Front Office Management Team to maximize associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
+ Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
+ Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
+ Other tasks as assigned
**Qualifications:**
+ Ideally with a relevant degree or diploma in Hospitality or Tourism management.
+ Work experience as Assistant Manager - Front Office or Guest Service Manager in luxury or 5-star hotel
+ Good problem solving, organisational and interpersonal skills
+ Local Vietnamese candidates who are fully eligible to work in Vietnam without the need for a work permit.
**Primary Location:** VN-65-Ho Chi Minh City
**Organization:** Park Hyatt Saigon
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** HOC000290
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Description:**
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.
Customer Service
- Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
- Ensures that Front Office employees provide excellent service to internal customers as appropriate.
- Personally greets and checks-in VIP and Long Stay guests.
- Ensures that all Front Office employees are familiar with the hotel's products and services, current promotions, policies and other important information
- Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
- Spends time in Front Office areas to ensure that the area is managed well by the respective team and deliver the brand promise.
- Maintains positive guest and colleague interactions with good working relationships.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Co-ordinates VIP movements with relevant Departments as advised.
**Qualifications:**
Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. · Well developed communication and customer relations skills.
**Primary Location:** VN-60-Da Nang
**Organization:** Hyatt Regency Danang Resort and Spa
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** DAN000237
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

We are seeking an experienced and customer-focused Front Office Manager to remotely oversee guest services and operations for our hospitality clients in **Vung Tau, Ba Ria–Vung Tau, VN**. This position is fully remote, allowing you to manage guest experiences and front desk operations from any location. You will be responsible for ensuring exceptional guest satisfaction by managing the reception area, coordinating check-in and check-out processes, and handling guest inquiries and requests efficiently. Your duties will include training and supervising front desk staff, developing and implementing service standards, and managing reservation systems. You will also be involved in resolving guest complaints and ensuring that all front office operations align with the company's brand standards. The ideal candidate will have a strong background in hospitality management, with proven experience in front office operations and guest services. Excellent communication, leadership, and problem-solving skills are essential. You should be adept at using property management systems (PMS) and other relevant hotel software. The ability to manage staff remotely, provide effective training, and maintain high service standards in a virtual environment is crucial. We are looking for individuals who are passionate about hospitality, possess a keen eye for detail, and are dedicated to creating memorable guest experiences. A Bachelor's degree in Hospitality Management or a related field is preferred. This role offers the flexibility of remote work, allowing you to contribute to the success of our hospitality partners without geographical constraints. We provide a competitive salary and the opportunity to grow within the hospitality sector. Join our team and help us deliver outstanding service to our guests.

Our client is seeking an experienced and customer-focused Hotel Front Office Manager to lead their front desk operations in Nha Trang, Khanh Hoa, VN . This key role is responsible for ensuring a seamless and exceptional guest experience from arrival to departure. The ideal candidate will oversee all front office staff, including receptionists and concierge, ensuring high standards of service and operational efficiency. Responsibilities include managing reservations, check-ins, and check-outs, handling guest inquiries and complaints, and resolving issues promptly and professionally. You will develop and implement front office policies and procedures, train and motivate front desk staff, and manage staffing schedules to ensure adequate coverage. Maintaining a high level of product knowledge and an understanding of hotel services is crucial. The Front Office Manager will also be involved in revenue management, optimizing occupancy and average daily rate, and managing the front office budget. Building strong relationships with guests and ensuring their needs are met with a personalized approach is paramount. You will also coordinate with other hotel departments, such as housekeeping and maintenance, to ensure a smooth overall guest experience. This position requires strong leadership, communication, and problem-solving skills, along with a passion for hospitality. We are looking for an individual dedicated to creating a welcoming and memorable stay for every guest.

Qualifications:

• Proven experience as a Front Office Manager or Assistant Front Office Manager in the hospitality industry.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in hotel management software (PMS).
• Knowledge of front office operations, reservation systems, and hospitality best practices.
• Ability to handle stressful situations and resolve guest complaints effectively.
• Good understanding of budgeting and financial reporting.
• Flexibility to work various shifts, including weekends and holidays.