108 German Speaker jobs in Vietnam
Senior Project Manager (German Speaker)
Hanoi, Hanoi
NFQ Technologies
Posted today
Job Viewed
Job Description
**In This Job, you will**
**What you will bring**:
- At least **5 years of Project Management** in the Software Development industry. You know your stuff and know how to deal with demanding clients, not having worked as a waiter, but experience in consulting or similar definitely.
- Perfect English communication skills is a must have requirement. **German communication is a big plus.**:
- Cross-cultural communication with English/German-speaking. And not to forget your Vietnamese team. Speaking Vietnamese is a huge plus. Understanding the mentality here is a must as well as being capable of singing karaoke. Okay just kidding. Not.
- A degree would be nice, however passion, attitude, and experience matter more.
- An entrepreneurial mindset and the ability to develop a vision for the direction of the product.
- Demonstrate the ability and willingness to continuously acquire new competencies and accept new challenges as well as Agility and flexibility in response to changing priorities and needs.
- Critical thinker with innovative problem-solving skills.
- Fantastic organizational, time management & customer relations development, and strong knowledge of project management such as planning, monitoring, and controlling skills.
- Technical background or experiences in hands-on coding tasks is a plus.
**Why you'll love working here: Our 3 values**:
- We are committed to delivering the best results for our clients by bringing together brilliant minds from all over the world. We are proud to have a diverse team, with 13+ different nationalities represented, and we believe that our differences make us stronger.
- We also offer plenty of opportunities for our employee’s personal growth. And we believe in giving everyone the freedom and responsibility to do their work. We don’t sugarcoat things - we tell you exactly what we can do and then we do it.
**Benefits**:
- Laptop is provided.
- Hybrid work.
- English/Vietnamese classes.
- A fun & dynamic environment and freedom to be creative.
- Modern office with a flexible relaxing zone.
- 13th-month salary.
- Performance review 2 times/ year.
- Extra Premium Healthcare & Annual Health-check.
- Loyalty Program: life insurance worth 1 billion VND.
- 15 days annual leaves, working Monday - Friday.
**What you will bring**:
- At least **5 years of Project Management** in the Software Development industry. You know your stuff and know how to deal with demanding clients, not having worked as a waiter, but experience in consulting or similar definitely.
- Perfect English communication skills is a must have requirement. **German communication is a big plus.**:
- Cross-cultural communication with English/German-speaking. And not to forget your Vietnamese team. Speaking Vietnamese is a huge plus. Understanding the mentality here is a must as well as being capable of singing karaoke. Okay just kidding. Not.
- A degree would be nice, however passion, attitude, and experience matter more.
- An entrepreneurial mindset and the ability to develop a vision for the direction of the product.
- Demonstrate the ability and willingness to continuously acquire new competencies and accept new challenges as well as Agility and flexibility in response to changing priorities and needs.
- Critical thinker with innovative problem-solving skills.
- Fantastic organizational, time management & customer relations development, and strong knowledge of project management such as planning, monitoring, and controlling skills.
- Technical background or experiences in hands-on coding tasks is a plus.
**Why you'll love working here: Our 3 values**:
- We are committed to delivering the best results for our clients by bringing together brilliant minds from all over the world. We are proud to have a diverse team, with 13+ different nationalities represented, and we believe that our differences make us stronger.
- We also offer plenty of opportunities for our employee’s personal growth. And we believe in giving everyone the freedom and responsibility to do their work. We don’t sugarcoat things - we tell you exactly what we can do and then we do it.
**Benefits**:
- Laptop is provided.
- Hybrid work.
- English/Vietnamese classes.
- A fun & dynamic environment and freedom to be creative.
- Modern office with a flexible relaxing zone.
- 13th-month salary.
- Performance review 2 times/ year.
- Extra Premium Healthcare & Annual Health-check.
- Loyalty Program: life insurance worth 1 billion VND.
- 15 days annual leaves, working Monday - Friday.
This advertiser has chosen not to accept applicants from your region.
0
Remote Bilingual Customer Support Representative
470000 Thuy Van
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and fluent Remote Bilingual Customer Support Representative to assist their growing customer base. This fully remote position requires excellent communication skills in both Vietnamese and English, along with a friendly and helpful demeanor. You will be responsible for addressing customer inquiries, resolving issues, and providing information about products and services via multiple communication channels, including phone, email, and chat. Your role is vital in ensuring a positive customer experience and building strong relationships.
Key Responsibilities:
Qualifications:
This is an exciting opportunity for a customer-oriented individual to contribute to a dynamic team while enjoying the flexibility of a fully remote role.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat in both Vietnamese and English.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints and issues efficiently and empathetically, aiming for first-contact resolution.
- Identify customer needs and help customers navigate information or services.
- Process orders, forms, applications, and requests as needed.
- Maintain customer records by updating account information and logging all interactions in the CRM system.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Adhere to company policies and procedures, ensuring a consistent customer experience.
- Contribute to team effort by accomplishing related results and sharing feedback.
- Meet or exceed individual and team performance targets, including customer satisfaction metrics.
- Proactively identify opportunities to improve customer service processes and user experience.
- Stay updated on company products, services, and promotions.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or call center environment.
- Fluency in both spoken and written Vietnamese and English is essential.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to remain calm and professional in stressful situations.
- Proficiency in using computers, common office software, and CRM systems.
- Ability to multitask and manage time effectively in a remote work setting.
- A patient, customer-centric approach with a passion for service.
- Ability to work independently with minimal supervision.
- Previous experience in a remote customer service role is advantageous.
- Adaptability to learn new systems and processes quickly.
This is an exciting opportunity for a customer-oriented individual to contribute to a dynamic team while enjoying the flexibility of a fully remote role.
This advertiser has chosen not to accept applicants from your region.
1
Remote Bilingual Customer Support Specialist
590000 Pleiku, Gia Lai
WhatJobs
Posted today
Job Viewed
Job Description
Join a dynamic, global team as a Remote Bilingual Customer Support Specialist based out of Pleiku, Gia Lai, VN , but operating entirely from your home office. Our client is a leading innovator in the tech industry, and they are looking for articulate and empathetic individuals to provide top-tier support to their international customer base. You will be the primary point of contact for customers experiencing issues with our products or services, resolving inquiries via phone, email, and live chat. This role demands exceptional problem-solving skills, a patient demeanor, and the ability to communicate complex information clearly and concisely.
Key Responsibilities:
Key Responsibilities:
- Provide first-level support and resolve customer queries efficiently and effectively.
- Troubleshoot technical issues and guide customers through resolution steps.
- Escalate complex issues to appropriate internal teams for further investigation.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Identify and report trends in customer issues to help improve product and service offerings.
- Contribute to the development and maintenance of support documentation and knowledge bases.
- Adhere to service level agreements (SLAs) and customer satisfaction targets.
- Build rapport and lasting relationships with customers through outstanding service.
- Communicate feedback from customers to the relevant departments to drive product improvements.
- Adapt to new tools, technologies, and customer support strategies as they evolve.
- Fluency in both Vietnamese and English (written and spoken) is essential.
- Previous experience in a customer service or technical support role is highly preferred.
- Excellent communication, listening, and interpersonal skills.
- Proficiency in using CRM software and ticketing systems.
- Strong problem-solving and analytical abilities.
- Ability to work independently, manage time effectively, and stay motivated in a remote setting.
- A reliable internet connection and a quiet, dedicated workspace.
- High school diploma or equivalent; a college degree is a plus.
- Experience with cloud-based software or SaaS products is advantageous.
- A proactive approach to identifying and resolving customer needs.
This advertiser has chosen not to accept applicants from your region.
2
Remote Bilingual Customer Support Specialist
910000 Rach Gia, Kien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding international e-commerce platform, is seeking a friendly, customer-focused Bilingual Customer Support Specialist to join our fully remote support team. This role is critical in providing exceptional service and assistance to our diverse customer base. As a remote specialist, you will be the first point of contact for customers seeking help with inquiries, technical issues, or order-related matters. Your primary responsibilities will include responding to customer inquiries via phone, email, and live chat in both Vietnamese and English, troubleshooting and resolving customer issues efficiently, documenting customer interactions and feedback, and escalating complex problems to the appropriate departments. You will strive to create positive customer experiences by providing accurate information and timely solutions. The ideal candidate possesses outstanding communication skills in both Vietnamese and English, excellent active listening abilities, and a genuine passion for helping people. Previous experience in customer service, technical support, or a call center environment is highly desirable. Proficiency with CRM software and helpdesk ticketing systems is a plus. You should be a patient, empathetic, and solution-oriented individual with strong organizational skills and the ability to multitask effectively in a remote setting. This role offers the flexibility of remote work, allowing you to contribute your skills from the comfort of your home. We provide comprehensive training and ongoing support to ensure your success. A high school diploma or equivalent is required; further education or certifications in customer service are advantageous. If you are a people-person who thrives on solving problems and making a difference, we want to hear from you.
Location: Remote, supporting customers in the Rach Gia, Kien Giang, VN region.
Location: Remote, supporting customers in the Rach Gia, Kien Giang, VN region.
This advertiser has chosen not to accept applicants from your region.
3
Remote Customer Support Specialist (Bilingual)
60000 Phan Thiet, Binh Thuan
WhatJobs
Posted today
Job Viewed
Job Description
Join our expanding team as a Remote Customer Support Specialist, providing exceptional service to our global clientele. This fully remote position requires you to be based anywhere with reliable internet access. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing product information through various channels, including email, chat, and phone. We are looking for individuals with outstanding communication skills in both English and Vietnamese, who are passionate about helping others and possess a knack for problem-solving. You will be responsible for managing customer accounts, troubleshooting technical problems, escalating complex issues when necessary, and documenting all interactions accurately in our CRM system. A customer-centric approach, patience, empathy, and the ability to remain calm under pressure are crucial. Prior experience in customer service or technical support is preferred, but comprehensive training will be provided. This role offers a flexible work schedule, allowing you to manage your time effectively from home. You will be expected to:
- Provide high-quality customer support via email, chat, and phone
- Assist customers with product inquiries and troubleshooting
- Resolve customer complaints and issues in a timely and efficient manner
- Maintain accurate records of customer interactions and transactions
- Identify and escalate priority issues to the appropriate teams
- Contribute to the knowledge base with updated information and solutions
- Build strong relationships with customers and enhance their experience
- Meet and exceed key performance indicators for customer satisfaction
- Collaborate with remote team members and supervisors
- Participate in ongoing training to improve product knowledge and support skills
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist - Bilingual Vietnamese
550000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and articulate Customer Support Specialist to join their growing team in **Quy Nhon, Binh Dinh, VN**. This role is perfect for individuals who are passionate about providing exceptional customer service and possess strong communication skills in both Vietnamese and English.
As a Customer Support Specialist, you will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our client's products and services. You will handle a variety of customer interactions across multiple channels, including phone, email, and live chat. Key responsibilities include:
Qualifications:
As a Customer Support Specialist, you will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our client's products and services. You will handle a variety of customer interactions across multiple channels, including phone, email, and live chat. Key responsibilities include:
- Responding promptly and professionally to customer inquiries via phone, email, and chat.
- Troubleshooting and resolving customer issues in a timely and efficient manner.
- Documenting all customer interactions and resolutions accurately in the CRM system.
- Escalating complex issues to the appropriate departments or supervisors when necessary.
- Providing feedback to the team and management on customer concerns and product issues.
- Maintaining a high level of customer satisfaction by offering personalized support and solutions.
- Assisting with customer onboarding and providing product guidance.
- Staying up-to-date with product knowledge and company policies.
Qualifications:
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills in Vietnamese and English.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk systems.
- Ability to multitask and manage time effectively.
- High school diploma or equivalent; further education or certifications are a plus.
- A positive attitude and a customer-centric approach.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Executive - Call Center
Ho Chi Minh City
Chi Nhánh Công Ty TNHH Aspire Lifestyles Việt Nam Tại Tp.hồ Chí Minh
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 11 - 13 triệu VNĐ)**Overall Purpose Of The JobThe full-time Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge services. Customers will engage via an Omni Channel solution where the Lifestyle Concierge is expected to deliver exceptional customer service and unique solutions of superior quality, whilst developing a trusted and connected relationship with customers. **Specific Responsibilities
- Strives to leave the customer with a positive customer experience after every contact - Initiates outbound calls in compliance with program needs and requirements. Communicates responses in a clear, professional, and concise manner across any channel or medium (Omni Channel). Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers. - Applies client and Group policies as applicable whenever interacting with customers. Is able to multi-task and prioritize in a fast-paced environment.Other Duties
- To abide by and uphold all Aspire Lifestyles policies and procedures. To carry out any other reasonable duties as requested by the line manager and other management team members.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Healthcare premium program: Generali insurance
Dynamic, professional working environment with many learning opportunities
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
**Required Competencies - Customer Service: Possesses passion for Customer Service Excellence
- Technology: Demonstrates proven computer expertise including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, Google, and other commonly used business software and online tools - Communication Is an active listener; listens to what customers are saying both directly and indirectlyExplains information/concepts clearly and logically, verbally and in writing
- Problem Solving: Able to quickly and easily gather needed facts, information and knowledge to efficiently and effectively solve problems; Able to work in a calm, logical and professional manner - Teamwork and Collaboration: Maintains a positive attitude toward work and others at all times; Focuses on building strong relationships with peers and management and works well within a team environment **Required Work Experience/ Knowledge
- Have customer service experience in call center: travel/tourism, hospitality, hotel/guest services, retail banking - Have profound knowledge/experiences of lifestyles - Strong communication and customer service skills**Required Languages
- Excellent oral and written English language skills
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 11 - 13 triệu VNĐ)**Overall Purpose Of The JobThe full-time Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge services. Customers will engage via an Omni Channel solution where the Lifestyle Concierge is expected to deliver exceptional customer service and unique solutions of superior quality, whilst developing a trusted and connected relationship with customers. **Specific Responsibilities
- Strives to leave the customer with a positive customer experience after every contact - Initiates outbound calls in compliance with program needs and requirements. Communicates responses in a clear, professional, and concise manner across any channel or medium (Omni Channel). Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers. - Applies client and Group policies as applicable whenever interacting with customers. Is able to multi-task and prioritize in a fast-paced environment.Other Duties
- To abide by and uphold all Aspire Lifestyles policies and procedures. To carry out any other reasonable duties as requested by the line manager and other management team members.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Healthcare premium program: Generali insurance
Dynamic, professional working environment with many learning opportunities
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
**Required Competencies - Customer Service: Possesses passion for Customer Service Excellence
- Technology: Demonstrates proven computer expertise including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, Google, and other commonly used business software and online tools - Communication Is an active listener; listens to what customers are saying both directly and indirectlyExplains information/concepts clearly and logically, verbally and in writing
- Problem Solving: Able to quickly and easily gather needed facts, information and knowledge to efficiently and effectively solve problems; Able to work in a calm, logical and professional manner - Teamwork and Collaboration: Maintains a positive attitude toward work and others at all times; Focuses on building strong relationships with peers and management and works well within a team environment **Required Work Experience/ Knowledge
- Have customer service experience in call center: travel/tourism, hospitality, hotel/guest services, retail banking - Have profound knowledge/experiences of lifestyles - Strong communication and customer service skills**Required Languages
- Excellent oral and written English language skills
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
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6
Operations Manager (Call Center)
Hanoi, Hanoi
PERSOLKELLY Vietnam
Posted today
Job Viewed
Job Description
**Key requirements are as follows**:
At least 2 year-experience in leading Telesales, 1 years experienced with Supervisor position
Business English level
Strong determination of KPI achievement
Feel free to message me via LinkedIn or contact below for further information about the role:
577391
At least 2 year-experience in leading Telesales, 1 years experienced with Supervisor position
Business English level
Strong determination of KPI achievement
Feel free to message me via LinkedIn or contact below for further information about the role:
577391
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
Hanoi, Hanoi
Trường Mầm Non - Tiểu Học - THCS Đức Trí
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
8