534 Global Service jobs in Vietnam

Niteco has an interesting new career opportunity as Global Application Service Manager who is responsible for Niteco’s 24/7 Application Management Service Department (AMS) and for expanding our services globally. You will professionally and efficiently manage and develop the Service Desk function and associated processes, practices, and procedures by following the ITIL 4 best practices. Develop support methodology globally and coordinate global resources. You will provide thought leadership solving client problems through effective communication and collaboration fostering trusted partnerships with internal and external stakeholders.

JOB DESCRIPTION

You will be responsible for:

• Effectively manage, develop, and train the global AMS 24/7 team, consisting qualified service engineers and developers who provide the critical role of being first point of escalation for our clients, managing client expectations, collaborating with end users.
li>Ensures the global AMS 24/7 team provides courteous and consistent service, communicates effectively with end users, and takes ownership of the assigned issues and requests.
• Ensures processes used by the global AMS 24/7 team are properly documented and monitored and regularly audited for accuracy and improvements for effective use and compliance.
• Develop relationships with key client counterparts to understand their experience.
• Analysis and publication of the global AMS 24/7 team’s performance to appropriate parties as well as regular review of those reports with the global AMS 24/7 team and the management team.
< i>Develops an effective and workable framework for managing and improving AMS 24/7 support globally.
• Ensure compliance with security policies, standards and guidelines as defined by the Information Security team (DevSecOps).
• Hands-on experience in the release process, with a well understanding of CI/CD, branding strategy, regression test, UAT …
< i>Know how to manage work, teams, clients and reporting structure of Agile and Scrum Development Frameworks to deliver work on-time, within scope and within budget.
• Ownership and accountability for ITIL Incident & Problem management processes, resolution coordination and data reporting on these metrics, including CSI. Address SLA areas of concern; often SLA targets will include multiple shifts; evaluate service requests approaching or exceeding their SLAs and may adjust staff priorities.
• Work with other Delivery Managers to determine ways to enhance and improve AMS 24/7 services and associated processes to include reducing time to response and time to resolution and new workflows.
• Balance workloads across teams and agents to maximize productivity, minimize costs and ensure SLA compliance.
• Lead by example demonstrating integrity, caring and excellence to achieve all win outcomes.

Niteco has an interesting new career opportunity as Global Application Service Manager who is responsible for Niteco’s 24/7 Application Management Service Department (AMS) and for expanding our services globally. You will professionally and efficiently manage and develop the Service Desk function and associated processes, practices, and procedures by following the ITIL 4 best practices. Develop support methodology globally and coordinate global resources. You will provide thought leadership solving client problems through effective communication and collaboration fostering trusted partnerships with internal and external stakeholders.

JOB DESCRIPTION

You will be responsible for:

• Effectively manage, develop, and train the global AMS 24/7 team, consisting qualified service engineers and developers who provide the critical role of being first point of escalation for our clients, managing client expectations, collaborating with end users.
li>Ensures the global AMS 24/7 team provides courteous and consistent service, communicates effectively with end users, and takes ownership of the assigned issues and requests.
• Ensures processes used by the global AMS 24/7 team are properly documented and monitored and regularly audited for accuracy and improvements for effective use and compliance.
• Develop relationships with key client counterparts to understand their experience.
• Analysis and publication of the global AMS 24/7 team’s performance to appropriate parties as well as regular review of those reports with the global AMS 24/7 team and the management team.
< i>Develops an effective and workable framework for managing and improving AMS 24/7 support globally.
• Ensure compliance with security policies, standards and guidelines as defined by the Information Security team (DevSecOps).
• Hands-on experience in the release process, with a well understanding of CI/CD, branding strategy, regression test, UAT …
< i>Know how to manage work, teams, clients and reporting structure of Agile and Scrum Development Frameworks to deliver work on-time, within scope and within budget.
• Ownership and accountability for ITIL Incident & Problem management processes, resolution coordination and data reporting on these metrics, including CSI. Address SLA areas of concern; often SLA targets will include multiple shifts; evaluate service requests approaching or exceeding their SLAs and may adjust staff priorities.
• Work with other Delivery Managers to determine ways to enhance and improve AMS 24/7 services and associated processes to include reducing time to response and time to resolution and new workflows.
• Balance workloads across teams and agents to maximize productivity, minimize costs and ensure SLA compliance.
• Lead by example demonstrating integrity, caring and excellence to achieve all win outcomes.

Our client is seeking an experienced and customer-focused Remote Hospitality Customer Relations Manager to enhance guest experiences and build lasting relationships. This fully remote role requires you to manage customer interactions, resolve issues, and proactively seek ways to improve guest satisfaction across all their properties. You will be the primary point of contact for feedback and will implement strategies to ensure a high level of service delivery. Your ability to communicate empathetically, problem-solve efficiently, and manage online reputation will be vital in this position.

Key Responsibilities:

• Manage and oversee all aspects of customer relations for the hospitality division, working remotely.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Respond promptly and professionally to customer inquiries, feedback, and complaints via email, chat, and phone.
• Resolve customer issues effectively and efficiently, aiming for first-contact resolution.
• Monitor and manage online reviews and social media mentions, responding appropriately and proactively.
• Identify trends in customer feedback and work with relevant departments to implement improvements.
• Maintain a comprehensive database of customer interactions and feedback.
• Develop and implement customer service standards and training materials for remote staff.
• Collaborate with marketing teams to develop customer engagement campaigns.
• Analyze customer data to identify areas of opportunity for service enhancement.
• Ensure a consistent and high-quality customer experience across all touchpoints.
• Manage customer loyalty programs and initiatives.
• Act as a brand ambassador, promoting positive customer relationships.
• Handle escalated customer issues, ensuring swift and satisfactory resolution.
• Stay informed about best practices in customer service and hospitality management.

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 4 years of experience in customer service or customer relations management, preferably in the hospitality industry.
• Proven ability to handle difficult customer situations with patience and professionalism.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and customer support platforms.
• Experience managing online reputation and social media engagement.
• Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote setting.
• Strong organizational skills and attention to detail.
• Passion for delivering exceptional customer experiences.
• Flexibility to work occasional evenings or weekends if required for customer support needs.

This is an excellent opportunity for a dedicated professional to contribute to the guest experience of our client’s hospitality ventures from the comfort of their own home. If you are passionate about service and thrive in a customer-centric environment, apply today.

Our client, a reputable automotive dealership, is seeking an experienced Automotive Service Advisor to join their team in **Can Tho, Can Tho, VN**. This role is pivotal in bridging the gap between customers and the service department, ensuring exceptional customer experiences and efficient vehicle maintenance operations. You will be the primary point of contact for customers bringing their vehicles in for service and repair.

Your responsibilities will include greeting customers, actively listening to their concerns, inspecting vehicles with them, and accurately documenting repair needs. You will provide clear explanations of necessary services, associated costs, and estimated completion times. Building rapport and trust with clients, managing service appointments, and following up after service completion are key aspects of this role. The ideal candidate possesses strong communication, sales, and customer service skills, coupled with a genuine passion for the automotive industry.

Key Responsibilities:

• Greet customers warmly and professionally upon arrival at the service center.
• Inspect vehicles with customers, identify service needs, and clearly document repair orders.
• Explain diagnostic results and recommended services to customers in an understandable manner.
• Provide accurate estimates for labor and parts costs, and confirm pricing with customers.
• Schedule service appointments and manage the workflow of the service department.
• Maintain ongoing communication with customers regarding the status of their vehicle repairs.
• Ensure customer satisfaction by addressing concerns and resolving issues promptly.
• Process payments and ensure all paperwork is completed accurately.
• Upsell additional services and products when appropriate and beneficial to the customer.

Qualifications:

• Proven experience as a Service Advisor in the automotive industry.
• Strong knowledge of automotive systems and repair processes.
• Exceptional customer service and interpersonal skills.
• Excellent communication and active listening abilities.
• Sales-oriented mindset with the ability to explain technical information clearly.
• Proficiency in using automotive dealership management software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A passion for cars and providing outstanding customer support.
• High school diploma or equivalent; technical school or college degree is a plus.

This hybrid role offers a competitive salary and benefits, along with opportunities for growth within a well-established automotive group.

Our client, a growing service provider, is seeking an experienced and results-oriented Operations Manager to oversee service delivery operations in Da Nang, Da Nang, VN . This role is critical for ensuring the efficiency, quality, and customer satisfaction of our client's services. You will be responsible for managing day-to-day operations, optimizing workflows, and implementing strategies to enhance service performance. Key duties include leading and developing a team of service professionals, setting operational goals, and monitoring key performance indicators (KPIs). You will also manage budgets, control costs, and ensure compliance with industry standards and regulations. The ideal candidate will have a proven track record in operations management, with a strong understanding of service delivery processes and customer relationship management. Excellent leadership, communication, and problem-solving skills are essential for motivating teams and resolving operational challenges. Experience in process improvement methodologies like Lean or Six Sigma is highly desirable. You should be adept at strategic planning, resource allocation, and performance analysis. This role offers a significant opportunity to drive operational excellence and contribute to the strategic growth of the company in the vibrant Da Nang region.

**Service Delivery Coordinator - Completions**

**Do you enjoy being part of a successful team?**
**Do you want to impact Baker Hughes’ Service Delivery at a global level?**

**Join our team!**
Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation in Well Intervention requirement. We provide customers with the peace of mind needed to improve their operations reliably and efficiently.

**Partner with the best**
As a Service Delivery Coordinator - Completions, you will be responsible for managing the field team members in terms of job assignments, movement and any day-to-day affairs. You will also provide synergy across the portfolio of Completion and Well Intervention (CWI) products & services to the operators. Ensuring the team’s compliance at all time to company policy, procedures, and cultural pillars.

As a Service Delivery Coordinator - Completions, you will be responsible for:

- Liaising with the service delivery team on operator requirements for personnel, and on future outlook to ensure coverage.
- Managing field personnel’s movement within Vietnam to ensure field installation service is provided to client.
- Ensuring field personnel’s offshore training & certifications are valid, competency remains up-to-date, and adhering to Baker Hughes’ HSE policy.
- Ensuring cost incurred for day-to-day activities are economical & efficient.
- Understanding basic onshore/offshore rig activities and service requirement.
- Developing multiskilling project.
- Exploring remote operations opportunities and develop Vietnam operations strategy.

**Fuel your passion**
To be successful in this role you will:

- Have a Bachelor's degree in Engineering or relevant discipline or relevant work experience.
- Have minimum 5 years of prior experience working in Completions in Oil & Gas industry.
- Have an experience as a Field Service Coordinator or Personnel related.
- Have demonstrate relevant experience in supervision, coordination of Completions, Upper & Lower Completions, Sand Control, and Intelligent Production System (IPS).
- Demonstrate effective communication, interpersonal and leadership skills with the ability to influence others and lead teams.
- Have ability to manage multiple project and deadlines.
- Be successful at building relationships and collaborating to resolve problems
- Able to display grace under pressure.

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following working pattern:

- This is office-based position, working Monday - Friday, 8 AM - 5 PM, where flexibility is possible as per Supervisor’s approval.

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our client is seeking a highly organized and results-oriented Operations Manager to oversee their remote service delivery operations. This is a fully remote position, offering a flexible work-life balance. You will be responsible for ensuring the efficient and effective delivery of services to clients, managing operational workflows, and optimizing team performance. Your key duties will include developing and implementing operational strategies, setting performance metrics, and monitoring key performance indicators (KPIs) to drive continuous improvement. You will lead and motivate a remote team of service professionals, providing guidance, coaching, and support to ensure high-quality service. This role involves managing resources, overseeing daily operations, and resolving any operational issues or customer escalations promptly. The ideal candidate possesses strong leadership capabilities, excellent problem-solving skills, and a deep understanding of operational management principles, particularly within a remote service environment. You will collaborate with various departments to streamline processes and enhance the overall customer experience. We are looking for a proactive individual with exceptional communication skills and a proven ability to manage and motivate teams remotely. This is a fantastic opportunity to make a significant impact on operational excellence and drive growth in a dynamic, remote-first company.

Responsibilities:

• Oversee day-to-day operations and ensure efficient service delivery.
• Develop and implement operational strategies and procedures to improve efficiency.
• Set performance goals and KPIs for the operations team.
• Monitor operational performance and identify areas for improvement.
• Manage and lead a remote team of service delivery professionals.
• Provide coaching, training, and performance feedback to team members.
• Ensure adherence to quality standards and customer satisfaction goals.
• Manage operational budgets and resources effectively.
• Resolve operational issues and customer escalations in a timely manner.
• Collaborate with other departments to optimize workflows and processes.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in operations management, with a focus on service delivery.
• Proven experience managing and leading remote teams.
• Strong understanding of operational workflows and process optimization.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in performance management and KPI tracking.
• Experience with CRM and project management software.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and manage multiple priorities in a remote environment.
• Commitment to customer service excellence.

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

**Responsibilities**:

- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Accurately and kindly handle complaints and high volume of inquiries from customers through our communication channels
- Effectively work with Product and Marketing teams to keep improving product quality.
- Call customers when needed to solve urgent issues.
- Handle ad-hoc tasks assigned by the Team Manager

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Competitive Salary 8-12M + bonus
- Salary review after 06 months
- 12 Official leave days/year (accumulated leave days or transferred payment as requested)
- Health insurance package
- Company annual vacation
- Dancing class, swimming, gym training and other activities sponsored by the company
- Dynamic and fast-developing working environment
- 4h learning per week
- On-job training

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Must be proficient in English (at least 6.5 IELTS), especially Reading and Writing skills
- Have ability to work effectively with Marketing and Product teams
- Have attention to details with great communication skills and patience
- Have ability to troubleshoot and discover answers quickly and effectively
- Demonstrate high degree of integrity and confidentiality

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng

Trung cấp - Nghề
Dưới 1 năm

Our client is seeking a dedicated and experienced Customer Support Lead to remotely manage and elevate their customer service operations. This role is crucial for ensuring exceptional customer satisfaction and providing timely, effective support to clients. You will lead a team of customer support representatives, provide training, monitor performance, and implement strategies to enhance the customer experience. The ideal candidate is an empathetic communicator with strong problem-solving skills and a passion for helping others. As a remote leader, you will foster a positive and productive team environment through clear communication and effective virtual management. Key responsibilities include:

• Leading and mentoring a remote customer support team to deliver outstanding service.
• Developing and implementing customer support policies and procedures.
• Monitoring customer inquiries across various channels (email, chat, phone) and ensuring timely resolution.
• Handling escalated customer issues with professionalism and efficiency.
• Training new customer support representatives and providing ongoing coaching.
• Analyzing customer feedback and support data to identify trends and areas for improvement.
• Developing and updating knowledge base articles and support documentation.
• Ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Collaborating with other departments to resolve customer issues effectively.
• Promoting a customer-centric culture within the support team.

The ideal candidate will have a Bachelor's degree or equivalent practical experience. A minimum of 4 years of experience in customer service or technical support is required, with at least 1-2 years in a supervisory or leadership role. Excellent communication, interpersonal, and active listening skills are essential. Strong problem-solving abilities and the capacity to remain calm under pressure are a must. Experience with CRM software and customer support ticketing systems is required. The ability to effectively manage and motivate a remote team is crucial. This is a fantastic remote opportunity to make a significant impact on customer satisfaction and retention.