186 Guest Relations jobs in Vietnam
Guest Relations Manager
53000 Hoa Sơn
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Job Description
Our client, a premier hospitality establishment, is seeking an exceptional Guest Relations Manager to elevate the guest experience. This fully remote role focuses on overseeing and enhancing all aspects of guest services, ensuring memorable and personalized stays. The ideal candidate will have a passion for hospitality, exceptional interpersonal skills, and a proven ability to anticipate and fulfill guest needs. You will lead a team of guest service professionals, manage guest feedback, and implement service standards that align with our client's renowned reputation.
Key Responsibilities:
Qualifications:
This is a remote position, requiring strong virtual communication and management capabilities. If you are dedicated to providing outstanding hospitality and creating unforgettable experiences for guests, we encourage you to apply and join our client's esteemed team.
Key Responsibilities:
- Overseeing all guest relations operations and ensuring the highest standards of service delivery.
- Managing the guest reception, concierge, and front desk operations.
- Developing and implementing service standards and training programs for guest-facing staff.
- Handling guest inquiries, requests, and resolving complaints promptly and effectively.
- Building rapport with guests, anticipating their needs, and offering personalized recommendations.
- Managing guest feedback systems, analyzing trends, and implementing improvements.
- Collaborating with other departments (e.g., F&B, Housekeeping) to ensure seamless guest experiences.
- Coordinating special arrangements and VIP services for guests.
- Monitoring online reviews and social media for guest sentiment.
- Ensuring compliance with all health, safety, and security protocols.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 5 years of experience in guest relations, front office management, or a similar role within the hospitality industry.
- Proven experience in leading and motivating a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in hotel management software (PMS) and customer relationship management (CRM) systems.
- Strong understanding of luxury service standards and guest expectations.
- Ability to remain calm and professional under pressure, particularly in handling guest issues.
- Fluency in English and Vietnamese; proficiency in other languages is a plus.
- Exceptional organizational skills and attention to detail.
- Adaptability and a proactive approach to guest service in a remote operational context.
This is a remote position, requiring strong virtual communication and management capabilities. If you are dedicated to providing outstanding hospitality and creating unforgettable experiences for guests, we encourage you to apply and join our client's esteemed team.
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Guest Relations Manager
45000 Hoang Hoa
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Our client, a boutique hotel renowned for its exceptional service, is seeking a polished and professional Guest Relations Manager to oversee guest satisfaction and enhance the overall hospitality experience at their property in **Thanh Hoa, Thanh Hoa, VN**. This is a crucial on-site role responsible for ensuring every guest feels welcomed, valued, and well-cared for throughout their stay. Your primary duties will include managing the front desk operations, coordinating check-in and check-out processes, handling guest inquiries and requests promptly and efficiently, and resolving any complaints or issues with professionalism and empathy. You will be the primary point of contact for VIP guests, ensuring their specific needs and preferences are met to create memorable experiences. This involves building and maintaining strong relationships with guests, anticipating their needs, and proactively seeking opportunities to exceed expectations. You will also oversee the concierge services, coordinate with various hotel departments (housekeeping, F&B, maintenance) to ensure seamless guest service delivery, and manage guest feedback systems, analyzing reviews and implementing improvements. The ideal candidate will possess extensive experience in hospitality management, particularly in front office or guest relations roles. Exceptional interpersonal, communication, and problem-solving skills are essential, along with a strong command of both Vietnamese and English. A passion for service excellence, a keen eye for detail, and the ability to remain calm and composed under pressure are critical for success in this dynamic role. Fluency in additional languages is a significant advantage.
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Guest Relations Manager
600000 Pleiku, Gia Lai
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Our client is seeking a dynamic and guest-focused Guest Relations Manager for their esteemed establishment in Pleiku, Gia Lai, VN . This role is pivotal in creating exceptional experiences for all guests, ensuring their needs and expectations are met and exceeded. You will be responsible for overseeing the front office operations, managing guest inquiries and complaints, and implementing service standards that align with luxury hospitality practices. The ideal candidate will be passionate about service excellence and possess a keen understanding of the hospitality industry.
Your responsibilities will include training and motivating the front desk team, developing and maintaining strong relationships with guests, resolving guest issues promptly and effectively, and coordinating with other departments to ensure seamless service delivery. You will also be involved in guest satisfaction surveys, feedback analysis, and implementing improvement strategies. The role requires a proactive approach to anticipating guest needs and creating personalized experiences.
We are looking for an individual with excellent communication, interpersonal, and problem-solving skills. A polished and professional demeanor is essential, along with the ability to remain calm and efficient under pressure. You should be adept at managing multiple priorities and possess a strong leadership quality to guide the front desk team. Experience with Property Management Systems (PMS) is a must.
Qualifications:
Your responsibilities will include training and motivating the front desk team, developing and maintaining strong relationships with guests, resolving guest issues promptly and effectively, and coordinating with other departments to ensure seamless service delivery. You will also be involved in guest satisfaction surveys, feedback analysis, and implementing improvement strategies. The role requires a proactive approach to anticipating guest needs and creating personalized experiences.
We are looking for an individual with excellent communication, interpersonal, and problem-solving skills. A polished and professional demeanor is essential, along with the ability to remain calm and efficient under pressure. You should be adept at managing multiple priorities and possess a strong leadership quality to guide the front desk team. Experience with Property Management Systems (PMS) is a must.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field.
- Minimum of 3-5 years of experience in a supervisory or management role in a luxury hotel or resort.
- Proven ability to manage and lead a diverse team.
- Exceptional customer service skills with a passion for creating memorable guest experiences.
- Proficiency in hotel operational software and PMS.
- Strong problem-solving and conflict-resolution abilities.
- Excellent organizational and multitasking skills.
- Fluency in English and Vietnamese is required. Knowledge of additional languages is a plus.
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2
Guest Relations Manager
10000 An Cu, An Giang
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Our client, a prestigious hospitality establishment in **Hanoi, Hanoi, VN**, is seeking a highly motivated and customer-centric Guest Relations Manager. This role is integral to ensuring an exceptional guest experience, fostering loyalty, and upholding the reputation of the establishment. The Guest Relations Manager will be responsible for overseeing the guest experience from arrival to departure, managing the front desk operations, and handling guest inquiries, feedback, and complaints with professionalism and efficiency. You will lead a team of front desk associates and concierge staff, providing training, motivation, and performance management to ensure consistent service delivery. Key responsibilities include developing and implementing strategies to enhance guest satisfaction, creating personalized experiences, and managing VIP guests. You will work closely with other departments, such as housekeeping, food and beverage, and maintenance, to ensure all guest needs are met seamlessly. This hybrid position requires a presence in the office and at the establishment for key operational periods, offering flexibility while maintaining a strong connection to the guest experience. Monitoring online reviews and social media, and implementing appropriate responses to maintain a positive online reputation, will be crucial. You will also be involved in developing and executing loyalty programs and special guest events. The ideal candidate possesses excellent interpersonal skills, a keen eye for detail, and a passion for service excellence. A strong command of both written and spoken English is essential, along with proficiency in hotel management systems. Contribute to creating unforgettable stays for every guest.
Qualifications:
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5 years of experience in front office or guest relations roles within the hospitality industry.
- Proven leadership and team management skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel property management systems (PMS) and CRM software.
- Knowledge of luxury service standards.
- Ability to work flexible hours, including weekends and holidays.
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3
Guest Relations Manager
80000 Rach Gia, Kien Giang
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Our client is looking for an experienced and customer-focused Guest Relations Manager to join our team in Rach Gia, Kien Giang, VN . This crucial role involves ensuring exceptional guest experiences, managing guest feedback, and resolving any issues to maintain high satisfaction levels. You will be the primary point of contact for VIP guests and will be responsible for anticipating their needs and exceeding expectations. Key responsibilities include developing and implementing guest service standards, training staff on best practices in customer care, and monitoring guest satisfaction surveys. You will handle guest complaints and service recovery with professionalism and efficiency, aiming to turn potentially negative experiences into positive ones. The ideal candidate will have a strong background in hospitality management, excellent communication and interpersonal skills, and a genuine passion for service excellence. You should be organized, detail-oriented, and capable of managing multiple tasks simultaneously. Familiarity with hotel management systems and a proactive approach to problem-solving are essential. This hybrid role requires you to be on-site to engage directly with guests and staff, while also allowing for some remote administrative tasks. We are seeking an individual who can foster a welcoming atmosphere, build strong relationships with guests, and contribute to the overall reputation of our establishment. Your ability to lead by example and motivate the guest relations team will be critical to your success. Join us to create memorable experiences for every guest.
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4
Guest Relations Manager
53000 Hoa Sơn
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Our client is looking for a charismatic and experienced Guest Relations Manager to oversee guest services and ensure exceptional experiences at their esteemed establishment in Quy Nhon, Binh Dinh, VN . This role is integral to maintaining high standards of hospitality and fostering guest loyalty. The Guest Relations Manager will be responsible for managing the front desk operations, handling guest inquiries, complaints, and special requests with professionalism and efficiency. You will lead a team of front desk staff, providing training, motivation, and performance feedback to ensure outstanding service delivery. The ideal candidate will have a deep understanding of the hospitality industry, excellent communication and interpersonal skills, and a passion for customer service. You will proactively engage with guests to understand their needs and preferences, aiming to exceed expectations at every touchpoint. This role involves coordinating with various hotel departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest experiences. The Guest Relations Manager will also be responsible for developing and implementing guest satisfaction programs, analyzing feedback, and implementing improvements. A key aspect of the role is managing online reputation and responding to reviews across various platforms. The successful candidate will possess strong problem-solving skills, the ability to remain calm under pressure, and a keen eye for detail. You should be adept at anticipating guest needs and creating personalized experiences that foster repeat business. We are seeking a polished and presentable individual who can represent the brand positively and effectively manage all aspects of guest relations. Responsibilities include:
Qualifications:
- Overseeing all front office operations and staff.
- Managing guest inquiries, requests, and complaints promptly and courteously.
- Ensuring exceptional service standards are met by the front desk team.
- Developing and implementing guest satisfaction initiatives.
- Monitoring and responding to online reviews and social media feedback.
- Collaborating with other hotel departments to enhance guest experiences.
- Handling VIP guest arrangements and special requests.
- Training and motivating front desk personnel.
- Analyzing guest feedback and identifying areas for improvement.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5 years of experience in hotel front office management or guest relations.
- Proven experience in customer service and complaint resolution.
- Excellent leadership, communication, and interpersonal skills.
- Strong knowledge of hotel operations and PMS systems.
- Fluency in English and Vietnamese.
- Ability to work flexible hours, including weekends and holidays.
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5
Guest Relations Manager
61000 Hoi An
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Our client, a renowned hospitality establishment, is looking for an experienced and charismatic Guest Relations Manager to enhance the guest experience at their property located in Buon Ma Thuot, Dak Lak, VN . This role will involve a hybrid work schedule, combining on-site management with potential remote coordination of guest services and feedback mechanisms.
As a Guest Relations Manager, you will be the primary point of contact for guests, ensuring their needs and expectations are met or exceeded throughout their stay. You will oversee the reception and concierge teams, manage guest feedback, resolve complaints promptly and effectively, and develop strategies to enhance overall guest satisfaction and loyalty. Your role is crucial in maintaining the reputation of the establishment and driving repeat business through exceptional service. You will also be responsible for training staff on service standards and implementing new guest engagement initiatives.
Key Responsibilities:
Qualifications:
As a Guest Relations Manager, you will be the primary point of contact for guests, ensuring their needs and expectations are met or exceeded throughout their stay. You will oversee the reception and concierge teams, manage guest feedback, resolve complaints promptly and effectively, and develop strategies to enhance overall guest satisfaction and loyalty. Your role is crucial in maintaining the reputation of the establishment and driving repeat business through exceptional service. You will also be responsible for training staff on service standards and implementing new guest engagement initiatives.
Key Responsibilities:
- Oversee the daily operations of the front desk, concierge, and guest services departments.
- Ensure all guests receive a warm welcome and personalized attention.
- Handle guest inquiries, requests, and complaints efficiently and professionally.
- Develop and implement strategies to improve guest satisfaction scores and online reviews.
- Train and mentor front-line staff on service standards, communication, and problem-solving.
- Build and maintain strong relationships with guests, anticipating their needs and preferences.
- Collaborate with other departments (e.g., Housekeeping, Food & Beverage) to ensure seamless guest experiences.
- Manage guest feedback systems and ensure timely follow-up on issues raised.
- Plan and execute special events or amenities for VIP guests.
- Monitor industry trends and best practices in guest relations and hospitality management.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 3 years of experience in guest relations, front desk management, or a similar role in the hospitality industry.
- Proven ability to deliver exceptional customer service and resolve guest issues effectively.
- Strong understanding of hotel operations and guest service principles.
- Excellent interpersonal, communication, and problem-solving skills.
- Proficiency in property management systems (PMS) and guest relationship management (GRM) software.
- Leadership qualities and the ability to motivate and manage a team.
- Flexibility to work various shifts, including weekends and holidays.
- Ability to work effectively in a hybrid environment, managing on-site responsibilities and remote coordination.
- A passion for creating memorable guest experiences.
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6
Guest Relations Manager
57000 Nha Trang, Khanh Hoa
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Our client , a prestigious hospitality establishment, is seeking an exceptional Guest Relations Manager to lead their guest services team. This role is fully remote, allowing you to manage and enhance the guest experience from anywhere, while interacting with and supporting on-site teams. The ideal candidate will have a deep understanding of the hospitality industry, a passion for delivering unparalleled customer service, and a proven ability to anticipate and meet guest needs. You will be responsible for ensuring that every guest feels welcomed, valued, and well-cared-for, from pre-arrival to post-departure. Your efforts will directly contribute to guest satisfaction, loyalty, and the overall reputation of the establishment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee all aspects of guest relations, ensuring a consistently high standard of service delivery.
- Develop and implement strategies to enhance the guest experience and personalize stays.
- Manage the guest relations team, providing training, guidance, and motivation.
- Serve as the primary point of contact for VIP guests and handle escalated guest concerns or complaints with professionalism and efficiency.
- Monitor online reviews and guest feedback, identifying areas for improvement and implementing corrective actions.
- Coordinate with various departments (e.g., Front Office, Food & Beverage, Housekeeping) to ensure seamless guest services.
- Proactively anticipate guest needs and offer personalized recommendations and assistance.
- Develop and maintain guest loyalty programs and initiatives.
- Create and manage departmental budgets, ensuring efficient resource allocation.
- Stay informed about local attractions and events to provide relevant information and recommendations to guests.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5 years of experience in guest relations, front office management, or a similar role within the hospitality industry.
- Proven ability to deliver exceptional customer service and manage guest expectations.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency in hotel management software (PMS) and guest relationship management (GRM) systems.
- Ability to work effectively in a remote setting, coordinating with on-site operations.
- A polished and professional demeanor.
- Flexibility to work varied hours, including weekends and holidays, to support guest needs remotely.
- Fluency in English and Vietnamese is required. Additional languages are a plus.
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7
Guest Relations Manager
710000 Rach Gia, Kien Giang
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Job Description
Our client, a prestigious hospitality establishment, is seeking an experienced and charismatic Guest Relations Manager to enhance the guest experience and ensure exceptional service standards in Rach Gia, Kien Giang, VN . This role requires full-time presence at the establishment to directly engage with guests and manage the front-of-house operations. You will be responsible for overseeing guest services, managing customer feedback, and resolving guest issues promptly and professionally to ensure satisfaction. Key duties include leading and training the front desk and concierge teams, developing and implementing guest loyalty programs, and coordinating with other departments (e.g., F&B, Housekeeping) to ensure seamless service delivery. You will also be responsible for handling VIP guests, managing special requests, and monitoring online reviews and social media mentions to maintain the establishment's reputation. The ideal candidate will have a strong background in hospitality management, with at least 4 years of experience in guest relations or a similar customer-facing role. Excellent interpersonal skills, a passion for service excellence, and strong leadership capabilities are essential. Proficiency in hotel management software and excellent communication skills in Vietnamese and English are required. This position demands a proactive, problem-solving individual with a refined presentation and the ability to anticipate and exceed guest expectations.
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8
Guest Relations Manager
70000 An Thanh
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Our client is seeking an experienced and charismatic Guest Relations Manager to oversee all aspects of guest services and satisfaction at their premier hospitality establishment in Ho Chi Minh City, Ho Chi Minh, VN . This pivotal role requires a professional who is dedicated to ensuring every guest has an exceptional experience from arrival to departure. You will be the primary point of contact for VIP guests, handle complaints and special requests, and lead a team of front desk and concierge staff. The ideal candidate will possess outstanding interpersonal skills, a keen understanding of luxury service standards, and a passion for creating memorable moments for guests. Responsibilities include:
- Developing and implementing strategies to enhance guest satisfaction and loyalty.
- Managing the day-to-day operations of the front desk, concierge, and guest services departments.
- Building strong relationships with guests, anticipating their needs, and exceeding expectations.
- Handling guest inquiries, feedback, and complaints promptly and professionally.
- Ensuring adherence to service standards and operational procedures.
- Training and mentoring guest relations staff to deliver exceptional service.
- Collaborating with other departments (e.g., Housekeeping, Food & Beverage) to ensure seamless guest experiences.
- Monitoring guest feedback through reviews and surveys to identify areas for improvement.
- Organizing and overseeing special events and VIP guest arrangements.
- Maintaining a high level of professionalism and presentation at all times.
- Minimum of 5 years of experience in guest relations or a similar role within the hospitality industry.
- Demonstrated success in managing front office operations and improving guest satisfaction scores.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in hotel management software (PMS) and reservation systems.
- A strong understanding of luxury service standards and etiquette.
- Ability to remain calm and effective under pressure.
- Flexibility to work various shifts, including weekends and holidays.
- Fluency in English and Vietnamese is essential; additional languages are a plus.
- A degree in Hospitality Management or a related field is preferred.
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