645 Hardware Specialist jobs in Vietnam
Technical Support Specialist
550000 Hoa Sơn
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Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. This role is based in **Quy Nhon, Binh Dinh, VN** and requires the ability to work on-site to directly support our user base and resolve technical issues. You will be the primary point of contact for users experiencing hardware, software, or network problems. Your responsibilities will include diagnosing and resolving technical issues remotely and in person, installing and configuring computer hardware and software, and guiding users through step-by-step solutions. You will also be responsible for documenting all support requests and resolutions in a ticketing system, escalating complex issues to appropriate IT teams, and contributing to the development of IT support documentation and knowledge bases. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent customer service skills, patience, and a methodical approach to problem-solving are essential. We are looking for someone who is eager to learn, possesses strong troubleshooting abilities, and can communicate technical information clearly to non-technical users. Prior experience in a technical support role or a relevant IT certification is highly desirable. You will be part of a collaborative IT department focused on ensuring the smooth operation of our technological infrastructure and providing exceptional support to our employees. The opportunity to work within a stable company and develop your technical skills in a supportive environment is a key aspect of this role. You will be instrumental in maintaining the productivity and satisfaction of our internal teams by addressing their technical challenges promptly and effectively.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Guide users through troubleshooting steps via phone, email, or in-person.
- Document all support activities, resolutions, and user feedback in a ticketing system.
- Escalate unresolved issues to senior IT staff or relevant departments.
- Assist in managing IT inventory and asset tracking.
- Contribute to the creation and maintenance of IT support documentation and FAQs.
- Adhere to IT policies and procedures for system security and data protection.
- Proven experience in a technical support or IT helpdesk role.
- Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to explain technical issues to non-technical users.
- Experience with ticketing systems is a plus.
- Relevant IT certifications (e.g., CompTIA A+) are advantageous.
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.
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Technical Support Specialist
70000 An Thanh
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Our client is seeking a dedicated and skilled Technical Support Specialist to join our fully remote customer service team. This role is critical in providing timely and effective technical assistance to our users, ensuring a positive customer experience. You will be responsible for troubleshooting software and hardware issues, guiding users through problem-solving processes, and escalating complex issues when necessary. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a patient, customer-focused approach.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
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Technical Support Specialist
550000 Hoa Sơn
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Our client is seeking a motivated and customer-focused Technical Support Specialist to join their expanding team. This is a fully remote role, providing essential technical assistance and troubleshooting for their diverse user base. The ideal candidate will have a strong aptitude for technology, excellent problem-solving skills, and a passion for delivering outstanding customer service. You will be responsible for diagnosing and resolving software and hardware issues, guiding users through solutions, and maintaining a high level of customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level technical support via phone, email, and chat to end-users.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide users through step-by-step solutions for technical problems.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Create and update knowledge base articles and FAQs to assist users.
- Install, configure, and troubleshoot software applications and operating systems.
- Assist with hardware setup, maintenance, and repair.
- Identify trends in customer issues and provide feedback to development teams for product improvement.
- Ensure timely and effective resolution of customer support requests.
- Adhere to established service level agreements (SLAs) for response and resolution times.
- Provide remote assistance to users, utilizing remote desktop tools.
- Stay up-to-date with product knowledge and technical advancements.
- Contribute to a positive and collaborative team environment.
- Proactively identify opportunities to improve the customer support process.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with common software applications and productivity suites.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills, with a patient and empathetic approach.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk).
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
- Ability to work independently and manage time effectively in a remote setting.
- Customer service orientation and a commitment to user satisfaction.
- Ability to multitask and manage multiple support tickets simultaneously.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
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Technical Support Specialist
06000 Thai Binh , Thai Binh
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Our client is looking for a dedicated and technically adept Technical Support Specialist to provide exceptional customer service and resolve IT-related issues for their user base. This role operates in a fully remote capacity, requiring excellent communication skills and self-discipline. You will be the first point of contact for customers seeking technical assistance, diagnosing and troubleshooting hardware, software, and network problems through various channels, including phone, email, and chat. Responsibilities include guiding users through step-by-step solutions, documenting all support activities and resolutions in a ticketing system, escalating complex issues to higher-level support teams when necessary, and contributing to the knowledge base by creating helpful articles and FAQs. The ideal candidate will have a strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. Experience with remote support tools and customer relationship management (CRM) software is highly valued. We are seeking individuals who are patient, empathetic, and possess a genuine desire to help others. Strong analytical and problem-solving skills are essential to quickly identify and resolve issues. This is a remote-first position, meaning all work is performed from your home office, offering flexibility and eliminating the need for commuting. You will be part of a collaborative and supportive virtual team, focused on delivering outstanding technical support. If you thrive in a remote environment and have a passion for technology and customer satisfaction, we encourage you to apply.
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Technical Support Specialist
55000 Hoa Sơn
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Our client is looking for a highly skilled and customer-focused Technical Support Specialist to join our fully remote Customer Service & Helpdesk team. In this critical role, you will provide expert technical assistance and solutions to our diverse client base. Your responsibilities will include troubleshooting hardware and software issues, guiding users through technical processes, and resolving customer queries efficiently and professionally. You will manage incoming support requests via phone, email, and chat, ensuring timely and accurate resolution. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a deep understanding of common IT issues and solutions. Proficiency in customer relationship management (CRM) software and remote support tools is essential. We are seeking an individual with exceptional communication skills, patience, and a genuine passion for helping others. The ability to explain technical concepts in a clear and understandable manner is paramount. This position requires strong self-discipline, excellent time management, and the ability to work independently in a remote setting while collaborating effectively with team members. We are committed to providing outstanding customer service and are looking for individuals who share this commitment. This is an excellent opportunity to grow your technical support career with a forward-thinking company. Join our supportive remote team and make a real difference for our customers.
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4
Technical Support Specialist
30000 Haiphong , Haiphong
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Our client, a rapidly growing technology firm, is looking for a dedicated and customer-focused Technical Support Specialist to join their vibrant team in Haiphong, Hai Phong, VN . This role is crucial in ensuring our clients receive timely and effective technical assistance for our innovative software solutions. You will be the primary point of contact for customer inquiries, troubleshooting issues, and providing clear, concise solutions. The ideal candidate possesses strong technical aptitude, excellent communication skills, and a passion for helping others resolve complex problems. Responsibilities will include:
Qualifications:
This on-site position based in Haiphong, Hai Phong, VN offers a fantastic opportunity to grow within a supportive team and contribute to a company committed to technological excellence.
- Providing first-line technical support to customers via phone, email, and live chat.
- Diagnosing and resolving software-related issues, including installation, configuration, and usage problems.
- Guiding users through step-by-step solutions and documenting troubleshooting processes.
- Escalating complex issues to higher-level support or development teams when necessary.
- Maintaining accurate and detailed records of customer interactions and issue resolutions in the CRM system.
- Creating and updating knowledge base articles and FAQs to empower self-service support.
- Gathering customer feedback and reporting common issues to product development teams for improvement.
- Proactively identifying opportunities to enhance the customer support experience.
- Collaborating with team members to share knowledge and best practices.
- Ensuring customer satisfaction by delivering timely and effective support.
Qualifications:
- High school diploma or equivalent; a degree in Computer Science or a related technical field is a plus.
- Proven experience in a technical support or customer service role, preferably in the software industry.
- Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Customer-oriented attitude with a focus on empathy and patience.
- Ability to multitask and manage time effectively in a busy environment.
- Experience with ticketing systems (e.g., Zendesk, Freshdesk) is advantageous.
- Proficiency in English.
This on-site position based in Haiphong, Hai Phong, VN offers a fantastic opportunity to grow within a supportive team and contribute to a company committed to technological excellence.
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5
Technical Support Specialist
50000 An Thanh
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Our client is seeking a skilled and customer-focused Technical Support Specialist to join our growing team in Vung Tau, Ba Ria–Vung Tau, VN . You will be the primary point of contact for customers seeking technical assistance with our software products. This hybrid role requires you to provide excellent support both remotely and potentially from our office for critical issues or team meetings. Your ability to diagnose problems, offer effective solutions, and communicate clearly with users of varying technical expertise will be crucial to customer satisfaction and retention.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot software and hardware problems, providing clear and concise solutions.
- Guide customers through step-by-step solutions to resolve technical issues.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions accurately in the helpdesk system.
- Develop and maintain a knowledge base of common issues and their solutions.
- Proactively identify potential problems and suggest preventive measures to customers.
- Provide feedback to the product development team on recurring issues and user experience improvements.
- Assist in the testing of new software releases and updates.
- Ensure customer satisfaction by providing a high level of service and support.
- Stay up-to-date with product knowledge and industry best practices in technical support.
- Manage multiple support tickets concurrently, prioritizing tasks effectively.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Contribute to team goals and participate in team meetings and training sessions.
- Assist in onboarding new support team members as needed.
Qualifications:
- Associate's degree or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in a technical support or customer service role, preferably in the software industry.
- Strong understanding of operating systems (Windows, macOS) and common software applications.
- Excellent problem-solving and analytical skills.
- Proficiency in troubleshooting technical issues and guiding users through solutions.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Familiarity with helpdesk software and ticketing systems (e.g., Zendesk, Jira Service Management).
- Ability to work independently and manage time effectively in a hybrid work environment.
- Patience, empathy, and a customer-centric approach.
- Ability to multitask and handle pressure in a fast-paced environment.
- Knowledge of networking concepts is a plus.
- Fluent in English, with strong written and verbal communication abilities.
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6
Technical Support Specialist
60000 Hoi An
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Our client, a leading technology solutions provider, is seeking a dedicated and customer-focused Technical Support Specialist to join their fully remote support team. This role offers the flexibility to work from home anywhere in Vietnam. You will be the primary point of contact for customers seeking assistance with our client's software products and services. Your responsibilities will include responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical issues, and escalating complex problems to senior support staff or development teams when necessary. You will also be responsible for documenting support interactions, creating knowledge base articles, and providing feedback to product development teams on recurring issues and customer needs. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Previous experience in a technical support role, preferably with software applications, is highly desirable. Strong troubleshooting skills, a good understanding of common operating systems and software, and familiarity with ticketing systems are essential. Excellent communication, interpersonal, and problem-solving skills are paramount, as you will be interacting directly with customers. A patient and empathetic demeanor, coupled with the ability to explain technical concepts clearly to non-technical users, is crucial. If you are passionate about technology, enjoy helping people, and thrive in a remote work environment, we encourage you to apply.
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7
Technical Support Specialist
100000 An Cu, An Giang
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Our client is seeking a diligent and customer-focused Technical Support Specialist to join our team in **Hanoi, Hanoi, VN**. This role involves providing essential technical assistance and troubleshooting to our diverse client base. You will be responsible for diagnosing and resolving hardware, software, and network issues efficiently and effectively. Key responsibilities include responding to customer inquiries via phone, email, and ticketing systems, guiding users through step-by-step solutions, and escalating complex issues to higher-level support when necessary. You will also be responsible for maintaining detailed records of customer interactions and technical problems, as well as documenting solutions and knowledge base articles. Proactive identification of common issues and development of preventive measures is encouraged. The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or a related field, with at least 2 years of experience in technical support or IT helpdesk roles. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Excellent communication, problem-solving, and customer service skills are essential. The ability to explain technical concepts clearly to non-technical users is paramount. Experience with remote support tools and CRM software is a plus. We are looking for a patient, empathetic, and detail-oriented individual who is passionate about helping people resolve their technical challenges in a professional and timely manner.
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8
Technical Support Specialist
100000 An Cu, An Giang
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Posted today
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Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their growing team in Hanoi, Hanoi, VN . This is an on-site position where you will be the first point of contact for customers experiencing technical difficulties with our products and services. Your primary responsibility will be to provide prompt, efficient, and friendly assistance to resolve user issues via phone, email, and ticketing systems. You will diagnose and troubleshoot hardware, software, and network problems, guiding users through step-by-step solutions. This role requires a deep understanding of our product suite and the ability to translate technical jargon into easily understandable language for non-technical users. You will be responsible for documenting all customer interactions, troubleshooting steps, and resolutions in our knowledge base to improve future support efforts. Additionally, you will escalate complex issues to higher-level support teams or relevant departments when necessary. Proactive customer engagement, empathy, and a commitment to exceeding customer expectations are paramount. You will also contribute to user training materials and FAQs to empower users to self-serve. The ideal candidate will be adept at managing multiple support requests simultaneously while maintaining a high level of professionalism and customer satisfaction. Key responsibilities include:
- Providing first-level technical support and troubleshooting for customer inquiries.
- Responding to customer support tickets and phone calls in a timely and professional manner.
- Diagnosing and resolving technical issues related to software, hardware, and network connectivity.
- Guiding customers through product features and functionalities.
- Documenting all support interactions and resolutions in the CRM system.
- Escalating unresolved issues to senior support staff or specialized teams.
- Creating and maintaining support documentation, guides, and FAQs.
- Gathering customer feedback and reporting common issues to the product development team.
- Continuously learning about new products and updates to provide accurate support.
- Ensuring a positive customer experience throughout the support lifecycle.
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