1 788 Help Desk Analyst jobs in Vietnam
Customer Service Representative - Technical Support
70000 Vung Tau
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Posted today
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Job Description
Our client is seeking an enthusiastic and detail-oriented Customer Service Representative with a focus on technical support. In this role, you will be the primary point of contact for customers seeking assistance with our products and services. You will resolve inquiries, troubleshoot technical issues, and ensure a high level of customer satisfaction. This is a fully remote position, offering the flexibility to work from home while providing essential support to our valued customers in and around Ho Chi Minh City, Ho Chi Minh, VN .
Key Responsibilities:
Qualifications:
This fully remote role serves our customer base in the Ho Chi Minh City, Ho Chi Minh, VN region.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide technical assistance and troubleshooting for product-related issues, guiding customers through solutions.
- Accurately diagnose and resolve customer problems, escalating complex issues to appropriate teams when necessary.
- Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
- Educate customers on product features, benefits, and usage.
- Identify and report recurring customer issues and feedback to management for process improvement.
- Adhere to established customer service standards and protocols.
- Contribute to building and maintaining positive customer relationships.
- Participate in ongoing training to stay updated on product knowledge and support procedures.
- Strive to achieve and exceed customer satisfaction targets.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in customer service, technical support, or a related field.
- Strong technical aptitude and the ability to quickly learn about new products and services.
- Excellent communication and active listening skills in English.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using computer systems, including CRM software and standard office applications.
- Ability to multitask, prioritize, and manage time effectively in a remote work environment.
- Problem-solving skills and the ability to think critically under pressure.
- A dedicated, quiet workspace with a reliable internet connection is required for remote work.
- Previous experience with specific industry software or platforms is a plus.
This fully remote role serves our customer base in the Ho Chi Minh City, Ho Chi Minh, VN region.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service & Technical Support Lead
20000 Minh Xuan
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Posted 6 days ago
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Job Description
Our client is seeking an experienced and empathetic Customer Service & Technical Support Lead to guide their support team and ensure exceptional customer satisfaction. This role requires a leader who can not only manage daily operations but also provide hands-on technical assistance and training to the support staff. You will be responsible for overseeing the customer support function, developing and implementing efficient support processes, and ensuring that all customer inquiries and technical issues are resolved promptly and effectively. The ideal candidate will possess strong communication skills, a deep understanding of customer service best practices, and a solid technical aptitude to handle complex product-related issues. You will play a key role in training new support agents, monitoring performance metrics, and identifying areas for improvement in both customer service and technical support. This position involves close collaboration with product development, sales, and operations teams to relay customer feedback and contribute to product enhancements. The ability to foster a positive and high-performing team environment is paramount.
Responsibilities:
Responsibilities:
- Lead and manage a team of customer service and technical support representatives.
- Oversee the daily operations of the customer support department, ensuring efficient ticket handling and resolution.
- Develop and implement best practices and standard operating procedures (SOPs) for customer service and technical support.
- Provide first-line technical support for complex product issues, escalating when necessary.
- Train and mentor new and existing support staff on product knowledge, support tools, and customer service skills.
- Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Analyze customer feedback and support trends to identify areas for product and service improvement.
- Collaborate with other departments to resolve customer issues and improve the overall customer experience.
- Manage and maintain the knowledge base, ensuring accurate and up-to-date information is available.
- Handle escalated customer complaints and complex technical problems with professionalism and efficiency.
- Contribute to the development of support documentation and resources.
- Foster a positive and motivated team culture focused on customer success.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 4-6 years of experience in customer service or technical support roles, with at least 2 years in a lead or supervisory capacity.
- Proven experience in troubleshooting technical issues related to software or hardware products.
- Excellent understanding of customer service principles and best practices.
- Strong communication, interpersonal, and active listening skills.
- Proficiency in using customer support software (e.g., Zendesk, Intercom) and CRM systems.
- Ability to train and motivate a team effectively.
- Strong problem-solving and analytical skills.
- Ability to work effectively in a hybrid work environment.
- Experience working in **Haiphong, Hai Phong, VN** or similar customer-facing roles is a plus.
This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative - Technical Support
250000 Thai Nguyen , Thai Nguyen
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Posted 8 days ago
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Job Description
Our client is looking for dedicated and articulate Customer Service Representatives to provide expert technical support to their diverse customer base. This role, based in Thai Nguyen, Thai Nguyen, VN , involves assisting customers with product troubleshooting, resolving technical issues, and ensuring a high level of customer satisfaction. You will be the first point of contact for customers experiencing difficulties with our client's products or services, requiring patience, empathy, and strong problem-solving skills. Responsibilities include responding to customer inquiries via phone, email, and chat; documenting customer interactions and resolutions in our CRM system; and escalating complex issues to higher-level support teams when necessary. A keen ability to understand technical concepts and translate them into clear, concise instructions for non-technical users is crucial. Prior experience in a customer service or technical support role is highly preferred. Excellent communication skills, both verbal and written, are essential. Familiarity with common software applications and troubleshooting methodologies is required. The ideal candidate is a quick learner, adaptable, and possesses a strong desire to help others. This is an excellent opportunity for individuals passionate about technology and customer satisfaction to join a supportive team and contribute to our client's success. We offer comprehensive training and opportunities for professional growth within the customer service field.
This advertiser has chosen not to accept applicants from your region.
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Customer Service & Technical Support Lead
500000 Vung Tau
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Customer Service & Technical Support Lead to manage and elevate their support operations from a fully remote position. This role is crucial for ensuring exceptional customer experiences by leading a team of support professionals and overseeing the resolution of customer inquiries and technical issues. You will be responsible for training and mentoring the support team, setting performance standards, and implementing best practices in customer service and technical troubleshooting. Your duties will include managing support queues, escalating complex issues, and analyzing support data to identify trends and areas for improvement. The ideal candidate possesses a strong technical aptitude, a deep understanding of customer service principles, and proven leadership experience. You must excel at communication, problem-solving, and conflict resolution, with the ability to motivate and guide a remote team effectively. This position requires excellent organizational skills and the capacity to manage multiple priorities in a fast-paced environment. We are looking for a self-driven individual who is passionate about customer satisfaction and committed to building a high-performing, remote support team that delivers outstanding service.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a remote team of customer service and technical support representatives.
- Develop and implement training programs to enhance team skills and product knowledge.
- Set performance goals and monitor team performance, providing regular feedback and coaching.
- Oversee the resolution of customer inquiries, complaints, and technical issues.
- Manage support escalations and ensure timely and effective resolution.
- Analyze support metrics to identify trends, root causes, and areas for service improvement.
- Contribute to the development and documentation of support processes and knowledge base articles.
- Collaborate with product and engineering teams to provide customer feedback and resolve technical issues.
- Ensure a high level of customer satisfaction through excellent service delivery.
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Minimum of 4 years of experience in customer service or technical support, with at least 2 years in a leadership or supervisory role.
- Proven experience in managing and coaching remote teams.
- Strong understanding of customer service best practices and technical troubleshooting methodologies.
- Excellent problem-solving, analytical, and communication skills.
- Proficiency with customer support software (e.g., Zendesk, Salesforce Service Cloud) and remote collaboration tools.
- Ability to handle high-pressure situations and resolve complex issues efficiently.
- Strong organizational and time-management skills.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service & Technical Support Specialist
00000 Phan Thiet, Binh Thuan
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Service & Technical Support Specialist to join their team. This role is essential in providing exceptional support to our diverse customer base, resolving inquiries, and ensuring a positive customer experience. You will be the first point of contact for customers, handling a range of issues from basic inquiries to more complex technical troubleshooting. The ideal candidate possesses strong communication skills, patience, a problem-solving attitude, and a passion for helping others. This position involves a hybrid work arrangement, offering flexibility while ensuring consistent team presence and collaboration.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide technical support and troubleshooting for product-related issues.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Identify recurring customer issues and escalate them to the appropriate departments for resolution.
- Assist in developing and updating customer support documentation, FAQs, and knowledge base articles.
- Strive to meet and exceed customer satisfaction metrics and key performance indicators (KPIs).
- Gather customer feedback and relay insights to product and development teams.
- Maintain a thorough understanding of company products and services.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service or technical support roles.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to think critically under pressure.
- Proficiency in using customer relationship management (CRM) software.
- Ability to explain technical concepts in a clear and understandable manner.
- Patience and empathy when dealing with customer concerns.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
- Familiarity with relevant industry products or services is an advantage.
This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative - Technical Support
77000 My Tho, Tien Giang
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a compassionate and technically proficient Customer Service Representative to join their support team. This is a fully remote role, offering the flexibility to work from your home. As a Technical Support Representative, you will be the first point of contact for customers seeking assistance with our products and services. Your primary responsibility will be to provide exceptional customer service, resolve technical issues, and ensure customer satisfaction. This involves actively listening to customer concerns, diagnosing problems, and guiding them through troubleshooting steps via phone, email, and chat. You will need to possess a strong understanding of our product offerings and be able to explain technical concepts in a clear and concise manner. The ideal candidate is patient, empathetic, and possesses excellent communication and problem-solving skills. Experience with CRM software and helpdesk ticketing systems is highly desirable. You should be comfortable working in a fast-paced environment, managing multiple customer inquiries simultaneously, and maintaining detailed records of customer interactions and resolutions. As this is a remote position, a reliable internet connection, a quiet workspace, and the ability to work independently are essential. You will be part of a supportive team environment, with opportunities for ongoing training and professional development. If you are passionate about helping others and have a knack for resolving technical challenges, we encourage you to apply.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and chat.
- Diagnose and troubleshoot technical issues with products and services.
- Guide customers through step-by-step solutions and ensure issue resolution.
- Document all customer interactions, issues, and resolutions in the helpdesk system.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Educate customers on product features and best practices.
- Maintain a high level of customer satisfaction through effective and timely support.
- Contribute to the knowledge base by documenting common issues and solutions.
- Adhere to company policies and procedures for customer service and data privacy.
- Collaborate with team members to share knowledge and improve support processes.
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- Proven experience in customer service, preferably in a technical support role.
- Strong technical aptitude and ability to quickly learn new products and software.
- Excellent communication, listening, and interpersonal skills.
- Patience and empathy when dealing with customer issues.
- Proficiency with computers, operating systems, and common software applications.
- Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Freshdesk).
- Ability to multitask and manage time effectively in a remote setting.
- Strong problem-solving and analytical skills.
- Self-motivated and able to work independently with minimal supervision.
- A positive attitude and a commitment to providing excellent customer service.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative - Technical Support
59000 Phan Thiet, Binh Thuan
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a leading technology firm, is seeking a highly motivated and customer-centric Customer Service Representative to join their support desk team. This role is dedicated to providing exceptional technical assistance and resolving customer inquiries with efficiency and professionalism. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a patient, empathetic approach to customer interaction. This role will involve remote work, offering flexibility and the opportunity to assist customers across various regions.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide technical support and troubleshooting for software and hardware issues.
- Guide customers through product features, functionalities, and setup processes.
- Identify and escalate complex issues to senior support staff or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction by resolving issues effectively and efficiently.
- Develop and maintain a deep understanding of the company's products and services.
- Contribute to the creation and updating of knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Proactively offer solutions and advice to customers to enhance their experience.
- Adhere to established service level agreements (SLAs) and performance metrics.
- Participate in ongoing training to stay updated on product changes and support procedures.
- Represent the company in a positive and professional light at all times.
Qualifications:
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills in Vietnamese and English.
- Strong problem-solving and analytical skills.
- Familiarity with common operating systems and software applications.
- Ability to remain calm and professional under pressure.
- Patience and empathy when dealing with customer issues.
- Proficiency in using customer support software and CRM systems.
- Ability to work independently and manage time effectively in a remote environment.
- A diploma or degree in a relevant field is preferred, but equivalent work experience will be considered.
- A genuine interest in technology and helping others.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Lead - Technical Support
440000 Thanh Hoa , Thanh Hoa
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Customer Service Lead to oversee their technical support operations in Thanh Hoa, Thanh Hoa, VN . This role is crucial for ensuring exceptional customer satisfaction by leading a team of technical support specialists, resolving complex customer issues, and optimizing support processes. You will be responsible for mentoring your team, driving performance, and acting as a key point of escalation for customer inquiries.
The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of customer service principles, particularly within a technical support context. You should be adept at problem-solving, identifying root causes of customer issues, and implementing effective solutions. A passion for customer advocacy and a commitment to continuous improvement are essential. You will work closely with other departments to ensure a seamless customer experience.
Key Responsibilities:
The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of customer service principles, particularly within a technical support context. You should be adept at problem-solving, identifying root causes of customer issues, and implementing effective solutions. A passion for customer advocacy and a commitment to continuous improvement are essential. You will work closely with other departments to ensure a seamless customer experience.
Key Responsibilities:
- Lead, train, and mentor a team of technical support representatives.
- Manage daily operations of the customer service department, ensuring service level agreements (SLAs) are met.
- Handle escalated customer inquiries and complex technical issues, providing timely and effective resolutions.
- Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
- Monitor team performance, provide regular feedback, and conduct performance reviews.
- Analyze customer feedback and support data to identify trends and areas for improvement.
- Collaborate with product and engineering teams to resolve product-related issues and provide customer insights.
- Develop training materials and conduct ongoing training for the support team.
- Ensure accurate and timely documentation of customer interactions and resolutions in the CRM system.
- Foster a positive and supportive team environment that promotes excellent customer service.
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- 3+ years of experience in customer service or technical support, with at least 1 year in a team lead or supervisory role.
- Proven ability to lead and motivate a team.
- Excellent problem-solving, analytical, and decision-making skills.
- Strong communication, interpersonal, and customer service skills.
- Familiarity with CRM software and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to manage multiple priorities and work under pressure.
- Proficiency in troubleshooting common technical issues.
- Experience in (Specific industry relevant to client's products/services) is a plus.
- Strong organizational skills and attention to detail.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Specialist, Technical Support
65000 Nha Trang, Khanh Hoa
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is seeking a dedicated and articulate Customer Service Specialist to provide expert technical support to its user base. This position is fully remote, allowing you to assist customers from the comfort of your home. You will be the first point of contact for customers experiencing technical issues with our client's software products. Your primary responsibility will be to diagnose and resolve customer problems efficiently and effectively, ensuring a high level of customer satisfaction. This involves responding to customer inquiries via phone, email, and live chat, providing clear and concise guidance, and troubleshooting technical difficulties. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for technology. You should be able to explain complex technical concepts in a way that is easily understood by users with varying levels of technical expertise. Key duties include documenting customer interactions, escalating complex issues to higher-level support teams when necessary, and contributing to the knowledge base by creating helpful articles and FAQs. Maintaining up-to-date knowledge of the company's products and services is crucial. You will also play a role in identifying trends in customer issues to provide feedback to the product development team. This role requires a proactive approach to problem-solving and a commitment to delivering exceptional customer experiences. The ability to manage your time effectively, work independently, and maintain a high level of productivity in a remote setting is essential.
Qualifications:
Qualifications:
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service, technical support, or a similar client-facing role (1-3 years preferred).
- Excellent verbal and written communication skills in Vietnamese and English.
- Strong problem-solving and troubleshooting abilities.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric approach.
- Technical aptitude and willingness to learn about software products.
- Ability to multitask and handle multiple customer interactions simultaneously.
- A reliable internet connection and a dedicated workspace for remote work.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service & Technical Support Specialist
70000 My Tho, Tien Giang
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is looking for a dedicated Customer Service & Technical Support Specialist to join their team in **My Tho, Tien Giang, VN**. This hybrid role offers a dynamic work environment where you'll be the first point of contact for customer inquiries, providing both exceptional service and technical assistance for our innovative products. You will troubleshoot issues, guide users through solutions, and escalate complex problems when necessary, ensuring customer satisfaction and loyalty.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide technical support and troubleshooting assistance for software and hardware issues.
- Guide customers through product features, functionalities, and problem-solving steps.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Identify and escalate complex technical issues to the appropriate engineering or development teams.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Contribute to the development of support documentation, FAQs, and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Maintain a high level of product knowledge and technical expertise.
- Achieve and exceed key performance indicators related to customer satisfaction, response time, and resolution rates.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Proven experience in customer service and technical support, preferably in the tech industry.
- Strong understanding of common software applications and operating systems.
- Excellent communication, active listening, and problem-solving skills.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Proficiency with CRM software and ticketing systems.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively in a hybrid work model, balancing remote and in-office responsibilities.
- Experience with (Specific Product/Technology relevant to the company) is a significant advantage.
- Strong organizational skills and attention to detail.
This advertiser has chosen not to accept applicants from your region.
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