17 Help Desk Analyst jobs in Vietnam
Customer Support Analyst
Manulife
Posted 7 days ago
Job Viewed
Job Description
**RESPONSIBILITIES**
**MAIN TASKS**
+ Cung c?p cho khách hàng, d?i lý, thu phí viên s? h? tr? và d?ch v? xu?t s?c _(_ To provide clients, agents and collectors with excellent support and service)
+ Hu?ng d?n/hu?n luy?n công vi?c cho nhân viên CS/BCS m?i và trình bày/chia s? th? t?c hành chính cho kênh d?i lý (To conduct training/refreshment for new CS/ BCS staff and have administration presentations to agency force)
+ Ki?m soát các chi phí t?i khu v?c (Control expenses within budget)
**DETAILED TASKS**
**1** . **Giám sát và h? tr?** **tuy?n d?ng d?i lý và các công vi?c hành chính van phòng (Monitor and support agency recruitment and other admin tasks)**
+ Tr?c di?n tho?i t?ng dài van phòng (Be the receptionist)
+ H? tr? công tác chu?n b? các l?p MIT t?i khu v?c (Handle logistics for MIT classes)
+ Báo cáo bán hàng khuy?n mãi (Handle promotion gifts report)
+ Các công vi?c hành chính khác (Handle other admin tasks)
**2. Giám sát và th?c hi?n thu phí b?o hi?m, chi ti?n b?o hi?m (Monitor & perform premium collection and disbursement task)**
+ Thu phí b?o hi?m t? khách hàng, thu phí viên và d?i lý (Collect premiums from clients, agents and collectors)
+ Yêu c?u, in và c?p phi?u thu tuong ?ng khi thu phí t? khách hàng (Request, print and issue receipts to clients when collecting premiums accordingly)
+ Chi tr? các kho?n thanh toán cho khách hàng (Disburse money to client according to respective DNRs)
+ Ki?m tra s? d?y d? và h?p l? h? so Ðon yêu c?u BH (Check the sufficiency and validity of application forms submitted)
**3.** **Giám sát và hu?ng d?n h? tr? d?i ngu d?i lý (Monitor & conduct agency support)**
+ Gi?i dáp th?c m?c c?a d?i lý liên quan d?n quy d?nh hành chính (Guide agents admin procedures)
+ In và phát phi?u thu cho d?i lý (Request and Print receipts for agents)
+ Th?c hi?n các công vi?c h? tr? hành chính khác (Do other agency admin tasks)
**4. Giám sát và** **tr? l?i di?n tho?i, g?i di?n cho khách hàng, ti?p khách hàng d?n tr?c ti?p van phòng (Monitor and receive calls from clients and welcome walk-in clients)**
+ Gi?i dáp th?c m?c c?a khách hàng v? h?p d?ng và quy d?nh hành chính liên quan d?n h?p d?ng b?o hi?m (Reply clients' inquiries about policy and admin procedures related to policy)
+ Hu?ng d?n khách hàng th?c hi?n th? t?c hành chánh khi khách hàng yêu c?u (Guide clients to fullfil admin procedures according to clients' requests)
+ G?i di?n cho khách hàng chúc m?ng h?p d?ng dã du?c c?p ho?c h?i tham thêm thông tin v? h?p d?ng ho?c thông báo v? các s?n ph?m/chuong trình c?a công ty (Contact clients to welcome new issued policies or ask more information regarding policies or notify to clients on products/programs of the companies)
+ Tu v?n khách hàng duy trì h?p d?ng (Handle policy conservation)
+ Ti?p nh?n khi?u n?i khách hàng và ph?i h?p v?i nhân viên/b? ph?n liên quan gi?i quy?t khi?u n?i (Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients)
+ Th?c hi?n các công vi?c liên quan d?n khi?u n?i t? Khách hàng (Complaint handling)
**5. Ki?m soát và th?c hi?n các cu?c g?i ch? d?ng d?n khách hàng (Handle outbound calls to clients)**
+ Chúc m?ng h?p d?ng m?i c?p (Welcome calls)
+ Thông báo k?t qu? b?i thu?ng (Inform client of claim result)
+ Ki?m tra ng?u nhiên HÐ tru?c khi c?p theo yêu c?u c?a b? ph?n th?m d?nh (Random check call to client before issuing policy)
+ Liên h? KH theo danh sách t? POS (Policy suspense, unsuccessful bank-transfer.)
+ Liên h? v?i khách hàng h?i tham thông tin d?a ch? g?i thu và hu?ng d?n khách hàng làm th? t?c thay d?i (n?u có) trong tru?ng h?p thu b? tr? l?i (Contact clients to ask clients' address and guide client to address change request (if any) in case mails are returned).
**6. Các công vi?c khác (Other tasks)**
+ Yêu c?u và giao hóa don cho khách hàng khi có yêu c?u (Request and delivery issued invoice to Client when Client's request)
+ Ð?m b?o thông tin c?a khách hàng du?c b?o qu?n tuy?t m?t t?i các khu v?c ph? trách (Ensure client's information is kept confidential at respective locations)
+ Tuân th? các chính sách/ quy d?nh c?a công ty (Ensure company policies/ regulatory/ requirements are followed at respective location)
+ H? tr? th?c hi?n công vi?c c?a b? ph?n khi c?n (Support daily team tasks when necessary)
+ H? tr? công vi?c khi d?ng nghi?p ngh? phép (Back up for Colleagues)
+ Ð?m b?o hoàn t?t công vi?c hàng ngày chính xác và k?p th?i (Ensure to complete daily work exactly and timely)
+ Qu?n lý tài s?n, co s? v?t ch?t và chi tiêu c?a van phòng (Control expenses within budget and manage office property)
+ S?p x?p, di?u d?ng nhân s? trong d?i nh?m b?o d?m công vi?c du?c th?c hi?n t?t và hi?u qu? (Arrange and rotate BCS Representative to make daily operation smoothly)
+ Là d?i di?n c?a d?i hành chính d? h? tr? và ph?i h?p v?i qu?n l?ý d?i l?ý trong các h?at d?ng qu?n l?ý và kinh doanh t?i khu v?c (Act as admin representative to provide agency with good communication and support)
+ Th?c hi?n các công vi?c theo s? ch? d?nh c?a c?p qu?n lý tr?c ti?p (Perform tasks when assigned by direct management).
**Ghi chú khác:**
Khi có s? thay d?i yêu c?u công vi?c cho nhân viên thì s? có s? th?ng nh?t l?i b?ng mô t? công vi?c (In case of change in job assignment for BCS staff, the job description will be adjusted accordingly)
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
En la oficina
**MAIN TASKS**
+ Cung c?p cho khách hàng, d?i lý, thu phí viên s? h? tr? và d?ch v? xu?t s?c _(_ To provide clients, agents and collectors with excellent support and service)
+ Hu?ng d?n/hu?n luy?n công vi?c cho nhân viên CS/BCS m?i và trình bày/chia s? th? t?c hành chính cho kênh d?i lý (To conduct training/refreshment for new CS/ BCS staff and have administration presentations to agency force)
+ Ki?m soát các chi phí t?i khu v?c (Control expenses within budget)
**DETAILED TASKS**
**1** . **Giám sát và h? tr?** **tuy?n d?ng d?i lý và các công vi?c hành chính van phòng (Monitor and support agency recruitment and other admin tasks)**
+ Tr?c di?n tho?i t?ng dài van phòng (Be the receptionist)
+ H? tr? công tác chu?n b? các l?p MIT t?i khu v?c (Handle logistics for MIT classes)
+ Báo cáo bán hàng khuy?n mãi (Handle promotion gifts report)
+ Các công vi?c hành chính khác (Handle other admin tasks)
**2. Giám sát và th?c hi?n thu phí b?o hi?m, chi ti?n b?o hi?m (Monitor & perform premium collection and disbursement task)**
+ Thu phí b?o hi?m t? khách hàng, thu phí viên và d?i lý (Collect premiums from clients, agents and collectors)
+ Yêu c?u, in và c?p phi?u thu tuong ?ng khi thu phí t? khách hàng (Request, print and issue receipts to clients when collecting premiums accordingly)
+ Chi tr? các kho?n thanh toán cho khách hàng (Disburse money to client according to respective DNRs)
+ Ki?m tra s? d?y d? và h?p l? h? so Ðon yêu c?u BH (Check the sufficiency and validity of application forms submitted)
**3.** **Giám sát và hu?ng d?n h? tr? d?i ngu d?i lý (Monitor & conduct agency support)**
+ Gi?i dáp th?c m?c c?a d?i lý liên quan d?n quy d?nh hành chính (Guide agents admin procedures)
+ In và phát phi?u thu cho d?i lý (Request and Print receipts for agents)
+ Th?c hi?n các công vi?c h? tr? hành chính khác (Do other agency admin tasks)
**4. Giám sát và** **tr? l?i di?n tho?i, g?i di?n cho khách hàng, ti?p khách hàng d?n tr?c ti?p van phòng (Monitor and receive calls from clients and welcome walk-in clients)**
+ Gi?i dáp th?c m?c c?a khách hàng v? h?p d?ng và quy d?nh hành chính liên quan d?n h?p d?ng b?o hi?m (Reply clients' inquiries about policy and admin procedures related to policy)
+ Hu?ng d?n khách hàng th?c hi?n th? t?c hành chánh khi khách hàng yêu c?u (Guide clients to fullfil admin procedures according to clients' requests)
+ G?i di?n cho khách hàng chúc m?ng h?p d?ng dã du?c c?p ho?c h?i tham thêm thông tin v? h?p d?ng ho?c thông báo v? các s?n ph?m/chuong trình c?a công ty (Contact clients to welcome new issued policies or ask more information regarding policies or notify to clients on products/programs of the companies)
+ Tu v?n khách hàng duy trì h?p d?ng (Handle policy conservation)
+ Ti?p nh?n khi?u n?i khách hàng và ph?i h?p v?i nhân viên/b? ph?n liên quan gi?i quy?t khi?u n?i (Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients)
+ Th?c hi?n các công vi?c liên quan d?n khi?u n?i t? Khách hàng (Complaint handling)
**5. Ki?m soát và th?c hi?n các cu?c g?i ch? d?ng d?n khách hàng (Handle outbound calls to clients)**
+ Chúc m?ng h?p d?ng m?i c?p (Welcome calls)
+ Thông báo k?t qu? b?i thu?ng (Inform client of claim result)
+ Ki?m tra ng?u nhiên HÐ tru?c khi c?p theo yêu c?u c?a b? ph?n th?m d?nh (Random check call to client before issuing policy)
+ Liên h? KH theo danh sách t? POS (Policy suspense, unsuccessful bank-transfer.)
+ Liên h? v?i khách hàng h?i tham thông tin d?a ch? g?i thu và hu?ng d?n khách hàng làm th? t?c thay d?i (n?u có) trong tru?ng h?p thu b? tr? l?i (Contact clients to ask clients' address and guide client to address change request (if any) in case mails are returned).
**6. Các công vi?c khác (Other tasks)**
+ Yêu c?u và giao hóa don cho khách hàng khi có yêu c?u (Request and delivery issued invoice to Client when Client's request)
+ Ð?m b?o thông tin c?a khách hàng du?c b?o qu?n tuy?t m?t t?i các khu v?c ph? trách (Ensure client's information is kept confidential at respective locations)
+ Tuân th? các chính sách/ quy d?nh c?a công ty (Ensure company policies/ regulatory/ requirements are followed at respective location)
+ H? tr? th?c hi?n công vi?c c?a b? ph?n khi c?n (Support daily team tasks when necessary)
+ H? tr? công vi?c khi d?ng nghi?p ngh? phép (Back up for Colleagues)
+ Ð?m b?o hoàn t?t công vi?c hàng ngày chính xác và k?p th?i (Ensure to complete daily work exactly and timely)
+ Qu?n lý tài s?n, co s? v?t ch?t và chi tiêu c?a van phòng (Control expenses within budget and manage office property)
+ S?p x?p, di?u d?ng nhân s? trong d?i nh?m b?o d?m công vi?c du?c th?c hi?n t?t và hi?u qu? (Arrange and rotate BCS Representative to make daily operation smoothly)
+ Là d?i di?n c?a d?i hành chính d? h? tr? và ph?i h?p v?i qu?n l?ý d?i l?ý trong các h?at d?ng qu?n l?ý và kinh doanh t?i khu v?c (Act as admin representative to provide agency with good communication and support)
+ Th?c hi?n các công vi?c theo s? ch? d?nh c?a c?p qu?n lý tr?c ti?p (Perform tasks when assigned by direct management).
**Ghi chú khác:**
Khi có s? thay d?i yêu c?u công vi?c cho nhân viên thì s? có s? th?ng nh?t l?i b?ng mô t? công vi?c (In case of change in job assignment for BCS staff, the job description will be adjusted accordingly)
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
En la oficina
This advertiser has chosen not to accept applicants from your region.
0
Database Support Analyst
Ho Chi Minh, Ho Chi Minh
IQVIA
Posted 14 days ago
Job Viewed
Job Description
**Database Support Analyst**
Under guidance, you will be responsible for creating and maintaining the IQVIA database and audit reports for our customers in the healthcare and pharmaceutical industry. These reports are used by our clients to make key marketing decisions on their business strategy, market forecast, pricing.etc.
**Responsibilities**
+ Assures the accuracy and timeliness of additions and modifications to the common master file through input from internal and external sources, while understanding the impact of the maintenance on all stakeholders.
+ Resolves assigned file code database exceptions through setup and/or maintenance within the file.
+ Ensures all maintenance performed conforms to rules and protocols.
+ Makes daily verification of maintenance performed, application of corrections as needed.
+ Makes decisions independently and assures that they follow the protocols.
+ Visually monitors data for any trends in the monthly and quarterly client information.
+ Maintains documentation of quality control procedures.
**Qualifications**
+ Bachelor's Degree or High School Diploma with 2 - 4 years of relevant expeirnece
+ Experience using mainframe tools such JCL, SAS and IQVIAPACT Pref
+ Proficiency in Windows applications (Excel, Word, Access, PowerPoint, etc.) and MS SQL
+ Good analytical and problem solving skills.
+ Good understanding of the pharmaceutical industry and diagnoses trends.
+ Ability to identify/eliminate repetitive problems and standardize the processes by using existing research tools and/ or help in developing new tools.
+ Proficiency in English (written and verbal)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Under guidance, you will be responsible for creating and maintaining the IQVIA database and audit reports for our customers in the healthcare and pharmaceutical industry. These reports are used by our clients to make key marketing decisions on their business strategy, market forecast, pricing.etc.
**Responsibilities**
+ Assures the accuracy and timeliness of additions and modifications to the common master file through input from internal and external sources, while understanding the impact of the maintenance on all stakeholders.
+ Resolves assigned file code database exceptions through setup and/or maintenance within the file.
+ Ensures all maintenance performed conforms to rules and protocols.
+ Makes daily verification of maintenance performed, application of corrections as needed.
+ Makes decisions independently and assures that they follow the protocols.
+ Visually monitors data for any trends in the monthly and quarterly client information.
+ Maintains documentation of quality control procedures.
**Qualifications**
+ Bachelor's Degree or High School Diploma with 2 - 4 years of relevant expeirnece
+ Experience using mainframe tools such JCL, SAS and IQVIAPACT Pref
+ Proficiency in Windows applications (Excel, Word, Access, PowerPoint, etc.) and MS SQL
+ Good analytical and problem solving skills.
+ Good understanding of the pharmaceutical industry and diagnoses trends.
+ Ability to identify/eliminate repetitive problems and standardize the processes by using existing research tools and/ or help in developing new tools.
+ Proficiency in English (written and verbal)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
1
Digital Experience Support Analyst
Ho Chi Minh City
Cargill
Posted today
Job Viewed
Job Description
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 157 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.
Job Purpose and Impact
- Partner with businesses and requesters to validate the vendor data before vendor profile's creation, including validating vendor information by following established processes, performing compliance checks and monitoring vendor profile creation without duplication in multiple systems.
- Support end to end vendor master data initiatives and maintain fluid communication with master data management team.
- Provide support to execute supplier enablement communications such as project notification letters, summit webinars and go live letters
- Support maintaining supplier training using several methods including to video conference, written communication and face to face meetings
- Establish master data reporting, measure compliance and drive data stewardship to appropriately handle the data.
- Drive continuous improvement initiatives to increase vendor master data management efficiency and quality and explore opportunities to drive data standardization.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned Qualifications
Minimum Qualifications
Bachelor's degree in a related field or equivalent experience
Other minimum qualifications may apply
Job Purpose and Impact
- Partner with businesses and requesters to validate the vendor data before vendor profile's creation, including validating vendor information by following established processes, performing compliance checks and monitoring vendor profile creation without duplication in multiple systems.
- Support end to end vendor master data initiatives and maintain fluid communication with master data management team.
- Provide support to execute supplier enablement communications such as project notification letters, summit webinars and go live letters
- Support maintaining supplier training using several methods including to video conference, written communication and face to face meetings
- Establish master data reporting, measure compliance and drive data stewardship to appropriately handle the data.
- Drive continuous improvement initiatives to increase vendor master data management efficiency and quality and explore opportunities to drive data standardization.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned Qualifications
Minimum Qualifications
Bachelor's degree in a related field or equivalent experience
Other minimum qualifications may apply
This advertiser has chosen not to accept applicants from your region.
2
5 Associate Consultant/ Business Support Analyst (BSA)
700000 Ho Chi Minh, Ho Chi Minh
Confluence Vietnam (HCMC)
Posted 27 days ago
Job Viewed
Job Description
Contract: Fixed-Term
Company Overview
As a leading global technology solutions provider to the investment management industry, Confluence helps clients solve complex investment data challenges across the front, middle and back office. From innovative portfolio analytics to regulatory and financial reporting solutions, Confluence invests in the latest technology and data and in its team of industry experts to meet the evolving needs of asset managers and service providers. Headquartered in Pittsburgh, PA, Confluence services over 400 clients in 40 countries, with locations across Europe, North America, South Africa, Australia and Asia.
Role Description
Seeking highly motivated individuals who can self-manage but also excel working within global professional service teams. Individuals need to be able to use critical problem-solving skills to define, execute, and drive solutions to completion. Individuals need to be able to adapt in a fast-paced environment whilst completing project deliverables across multiple client projects, on time and within budget. In addition, individuals that have a familiarity with computer science or fintech market knowledge are preferred.
Primary Responsibilities
- Complete assigned tasks/projects and tickets (as applicable) on time and to the defined quality standards. li>Learn and use the Confluence solutions, tools, and processes to meet the requirements of internal and external clients. < i>Collaborate with team members to ensure deliverables are met. < i>Participate in simple solution design, configuration, testing and documentation activities, as applicable. < i>Flexible work hours to support 24/7 client coverage. (Some positions may require a different working pattern). < i>Always communicate with stakeholders/partners in a competent and professional manner. < i>Ensure smooth and efficient post-implementation for all clients/products, with specific focus on Financial Reporting
- Communicate client satisfaction and plans to resolve any major outstanding issues to management
- Resolve client issues with Confluence software solutions
- Ensure that all client opportunities and issues are addressed in a timely manner
- Manage deployment of custom work and/or deliverables
- Demonstrate Subject Matter Expertise in one or more Confluence software solutions
- Other duties as assigned
This advertiser has chosen not to accept applicants from your region.
3
Technical Support
Hanoi, Hanoi
Công Ty TNHH Truyền Số Liệu Lotte Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Install and configure software and hardware
- Manage network servers and technology tools
- Configuration network and create network topo.
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Telephone allowance.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience as a System Administrator, Network Administrator or similar role
- Cisco devices knowledge includes routers, switches, and firewalls. (at least a CCNA certificate, having CCNP knowledge is an advantage.
- Manage Windows, Linux, DHCP, DNS.
- Security knowledge: can manage various kinds of firewalls: Fortigate, Juniper, Cisco ASA.
- Managing database systems is an advantage: MS SQL, MySQL, Oracle. knowledge is an advantage.
- Managed Wireless system with controller: Aero-hive, Unifi, Aruba, Ruckus.
- Having knowledge about Virtualization Systems is an advantage: VMWare, Hyper-V,.
- Implement and manage a monitoring system.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 10 - 15 triệu VNĐ)
- Install and configure software and hardware
- Manage network servers and technology tools
- Configuration network and create network topo.
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Telephone allowance.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience as a System Administrator, Network Administrator or similar role
- Cisco devices knowledge includes routers, switches, and firewalls. (at least a CCNA certificate, having CCNP knowledge is an advantage.
- Manage Windows, Linux, DHCP, DNS.
- Security knowledge: can manage various kinds of firewalls: Fortigate, Juniper, Cisco ASA.
- Managing database systems is an advantage: MS SQL, MySQL, Oracle. knowledge is an advantage.
- Managed Wireless system with controller: Aero-hive, Unifi, Aruba, Ruckus.
- Having knowledge about Virtualization Systems is an advantage: VMWare, Hyper-V,.
- Implement and manage a monitoring system.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
Ho Chi Minh City
Công ty TNHH PAL TECH
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
PALTech is an IT company providing and developing software platforms that are scalable, superb quality and economical for varying business operational needs. We provide quality technical services for all kinds of organizations from small and medium-sized enterprises (SMEs) both locally and overseas. We are committed to deliver strategic and innovative solutions to add business value to our customers.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
**Benefits**:
- Attractive compensation, regular assessments, and salary reviews;
- 13th-month salary, annual bonus, and performance bonus;
- 20 days annual leave;
- 100% salary during the probation period;
- 100% social insurance, premium healthcare insurance, and annual routine check-up;
- Unlimited access to a selection of food and beverages;
- Special celebrations on 8/3, Father's day, 20/10, Christmas, Tet holiday, etc.;
- Company activities: annual teambuilding, New Year party, quarterly company party, weekly fruits day, monthly birthday, etc.;
- Sports activities: badminton, football, bowling, cycling, etc.;
- In-house acoustic music band.
- Cinema days with blockbuster movies.
Projects & Team:
- International working environment with a young, friendly, dynamic team, and creative;
- Flat organizational structure;
- ISO/IEC 27001:2013 Information Security Management Standards;
- The company sponsors overseas in-class training and online training courses.
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
Skill requirements
- Core knowledge in Desktop, Windows Server (Domain Controller, GPO), Linux, and Web Technologies (HTTP, Nginx/Apache, Web/DB Server)
- Strong Experience in technical troubleshooting (eg. Logs/Alert Analysis, Information Gathering, Reproduce Issue, Issue Identification/Categorization)
- Strong customer-focus with user-oriented skill, able to clearly articulate technical issues to both technical and non-technical audiences, and explain their impact on business.
- Familiarity with ticketing and collaboration tools such as Jira, Redmine, and Wiki.
- Knowledge of logging/monitoring environments (eg. Elastic Stack, InfluxDB, Grafana) is a plus.
- Strong interpersonal and communications skills, both oral and written.
- Able to work in a dynamic and ever-changing industry.
- A self-initiated and pro-active team player who can work with mínimal supervision.
**Responsibilities**:
- Performs general maintenance, backup/restore, and remedial repair on all IT related assets.
- Triage support cases, making sure to record, track, and resolve each technical issue efficiently and proactively.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Publish resolution or technical documentation in the Knowledge Base for continuous education and prevention.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,IT Support,Phần Cứng Máy Tính/Điện Thoại
Đại Học
Dưới 1 năm
(Mức lương: Thỏa thuận)
PALTech is an IT company providing and developing software platforms that are scalable, superb quality and economical for varying business operational needs. We provide quality technical services for all kinds of organizations from small and medium-sized enterprises (SMEs) both locally and overseas. We are committed to deliver strategic and innovative solutions to add business value to our customers.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
**Benefits**:
- Attractive compensation, regular assessments, and salary reviews;
- 13th-month salary, annual bonus, and performance bonus;
- 20 days annual leave;
- 100% salary during the probation period;
- 100% social insurance, premium healthcare insurance, and annual routine check-up;
- Unlimited access to a selection of food and beverages;
- Special celebrations on 8/3, Father's day, 20/10, Christmas, Tet holiday, etc.;
- Company activities: annual teambuilding, New Year party, quarterly company party, weekly fruits day, monthly birthday, etc.;
- Sports activities: badminton, football, bowling, cycling, etc.;
- In-house acoustic music band.
- Cinema days with blockbuster movies.
Projects & Team:
- International working environment with a young, friendly, dynamic team, and creative;
- Flat organizational structure;
- ISO/IEC 27001:2013 Information Security Management Standards;
- The company sponsors overseas in-class training and online training courses.
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
Skill requirements
- Core knowledge in Desktop, Windows Server (Domain Controller, GPO), Linux, and Web Technologies (HTTP, Nginx/Apache, Web/DB Server)
- Strong Experience in technical troubleshooting (eg. Logs/Alert Analysis, Information Gathering, Reproduce Issue, Issue Identification/Categorization)
- Strong customer-focus with user-oriented skill, able to clearly articulate technical issues to both technical and non-technical audiences, and explain their impact on business.
- Familiarity with ticketing and collaboration tools such as Jira, Redmine, and Wiki.
- Knowledge of logging/monitoring environments (eg. Elastic Stack, InfluxDB, Grafana) is a plus.
- Strong interpersonal and communications skills, both oral and written.
- Able to work in a dynamic and ever-changing industry.
- A self-initiated and pro-active team player who can work with mínimal supervision.
**Responsibilities**:
- Performs general maintenance, backup/restore, and remedial repair on all IT related assets.
- Triage support cases, making sure to record, track, and resolve each technical issue efficiently and proactively.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Publish resolution or technical documentation in the Knowledge Base for continuous education and prevention.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,IT Support,Phần Cứng Máy Tính/Điện Thoại
Đại Học
Dưới 1 năm
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
Hanoi, Hanoi
Hewlett Packard Enterprise
Posted today
Job Viewed
Job Description
Technical Support Engineer
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
**_ Responsibilities: _**
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision
- making process.
- Review and may resolve complex business issues.
- Excellent communication skills. Add case resolution to KMS.
- Understand and utilize Information Technology Information Libraries (ITIL).
- Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
- Partners frequently with the Sales Pursuit team.
**_ Education and Experience Required: _**
- Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on
- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.
- 3-5 years experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.
**_ Knowledge and Skills: _**
- Excellent verbal and written communication skills in language to be supported.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support.
- Partners frequently with the Sales Pursuit team.
- Ability to solve and document solutions for usage of other technicians and customers.
- Ability to mentor new agents.
- Ability to lead resolution activities with escalated customers.
- Ability to contribute to technical action plans.
- Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).
Join us and make your mark!
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
vietnam
**Job**:
Services
**Job Level**:
Specialist
**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
**_ Responsibilities: _**
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision
- making process.
- Review and may resolve complex business issues.
- Excellent communication skills. Add case resolution to KMS.
- Understand and utilize Information Technology Information Libraries (ITIL).
- Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
- Partners frequently with the Sales Pursuit team.
**_ Education and Experience Required: _**
- Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on
- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.
- 3-5 years experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.
**_ Knowledge and Skills: _**
- Excellent verbal and written communication skills in language to be supported.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support.
- Partners frequently with the Sales Pursuit team.
- Ability to solve and document solutions for usage of other technicians and customers.
- Ability to mentor new agents.
- Ability to lead resolution activities with escalated customers.
- Ability to contribute to technical action plans.
- Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).
Join us and make your mark!
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
vietnam
**Job**:
Services
**Job Level**:
Specialist
**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Engineer
Ho Chi Minh City
Công Ty TNHH Buymed
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Receive user requests/issues feedback
- Reproduce & troubleshooting simple issues/bugs
- Report bugs to QC or let them reproduce complex issues
- Follow & push developers to fix issues/bugs
- Announce & respond to users when issues are solved
- Working closely with Software Engineers, QCs, and BA to catch up on overall system status.
- Propose UI/UX/technical/product improvement to the team to make the system better
- Report weekly to Head about system status & tech support service level
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Performance & salary review twice per year
- Yearly performance bonus up to 2 months
- 15 days of annual leave
- Full package benefits for employees in accordance with Labor Law
- PVI Insurance
- Opportunities to be trained by professional co-workers
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Must have:
- Aggressive: do anything to get things done, don’t be limited by role & scope
- Progressive mindset: want to do something big, want to change the world & people’s life
- Product mindset: have product ownership, think/care/live with product life cycle
- Open mindset: comfortable in expressing & communicating
- Experience as a Software Engineer / Product Owner / QC Engineer for a minimum of 1 year
- Understand how a website/mobile app work
- Attention to detail & good problem-solving skill
- Good communication skill
- Good sense of UX
- Good at designing workflow
2. Nice to have:
- Business-oriented mindset
- Technical background
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,IT Support,Phần Cứng Máy Tính/Điện Thoại
Đại Học
Không yêu cầu
(Mức lương: Thỏa thuận)
- Receive user requests/issues feedback
- Reproduce & troubleshooting simple issues/bugs
- Report bugs to QC or let them reproduce complex issues
- Follow & push developers to fix issues/bugs
- Announce & respond to users when issues are solved
- Working closely with Software Engineers, QCs, and BA to catch up on overall system status.
- Propose UI/UX/technical/product improvement to the team to make the system better
- Report weekly to Head about system status & tech support service level
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Performance & salary review twice per year
- Yearly performance bonus up to 2 months
- 15 days of annual leave
- Full package benefits for employees in accordance with Labor Law
- PVI Insurance
- Opportunities to be trained by professional co-workers
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Must have:
- Aggressive: do anything to get things done, don’t be limited by role & scope
- Progressive mindset: want to do something big, want to change the world & people’s life
- Product mindset: have product ownership, think/care/live with product life cycle
- Open mindset: comfortable in expressing & communicating
- Experience as a Software Engineer / Product Owner / QC Engineer for a minimum of 1 year
- Understand how a website/mobile app work
- Attention to detail & good problem-solving skill
- Good communication skill
- Good sense of UX
- Good at designing workflow
2. Nice to have:
- Business-oriented mindset
- Technical background
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,IT Support,Phần Cứng Máy Tính/Điện Thoại
Đại Học
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Manager (Upto $1000)
Hanoi, Hanoi
Công Ty TNHH Code United
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
You'll work as a support manager between a 1st level support and a highly experienced developer, finding, understanding and replying to customer technical issues.
- Analyze and provide solutions for Linguise customers (linguise. com is automatic translation tool)
- You'll work in a small team on an innovative service
- Find a technical solution that will be implemented by a lead developer to improve the product
- The Linguise support is handled by a 3-person team
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Salary negotiable based on ability during the interview
- Enjoy benefits as prescribed by law
- Have the opportunity to practice, improve skills, learn new technologies
- Other benefits as prescribed by the company: monthly team building, exchange, training.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- 2 year experience in programming PHP, HTML, CSS, JavaScript
- Read and write properly in English
- Love programming, love working on innovative product
- Have a good mindset, have high self-learning ability
- Honesty, responsibility, constantly trying to improve skills and qualifications
- Experience working with or WordPress, Joomla is an advantage but not mandatory
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: IT Support,Quản Lý Dự Án (IT)
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
You'll work as a support manager between a 1st level support and a highly experienced developer, finding, understanding and replying to customer technical issues.
- Analyze and provide solutions for Linguise customers (linguise. com is automatic translation tool)
- You'll work in a small team on an innovative service
- Find a technical solution that will be implemented by a lead developer to improve the product
- The Linguise support is handled by a 3-person team
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Salary negotiable based on ability during the interview
- Enjoy benefits as prescribed by law
- Have the opportunity to practice, improve skills, learn new technologies
- Other benefits as prescribed by the company: monthly team building, exchange, training.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- 2 year experience in programming PHP, HTML, CSS, JavaScript
- Read and write properly in English
- Love programming, love working on innovative product
- Have a good mindset, have high self-learning ability
- Honesty, responsibility, constantly trying to improve skills and qualifications
- Experience working with or WordPress, Joomla is an advantage but not mandatory
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: IT Support,Quản Lý Dự Án (IT)
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer - O365 Commercial
Ho Chi Minh City
iTechWX Vietnam
Posted today
Job Viewed
Job Description
**ITECHWX VIETNAM**
**TECHNICAL SUPPORT ENGINEER- O365 COMMERCIAL**
**Responsibilities**:
The support engineer is responsible for providing technical support to O365 customers around the globe. In the meantime, support engineer will also help customer solve billing issues or answer billing related questions.
The support engineer is a critical role in the implementation of O365 support capabilities which include working with PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
Specific measurements include customer satisfaction rate, SLA, time to resolution, etc.
**Qualifications**:
SOFT SKILLS
- Good English written and oral skills, Good grammar and spelling in written communications
- Ability to work with complex procedures and guidelines
- Patience and Empathy in customer interactions
- Active listening skills
- Ability to work on different Shifts
TECHNICAL SKILLS
- Knowledge on IT technology/MS product include O365/network preferred.
**Benefits**:
Social and Health insurance follow Vietnamese Law
Contact iTechWX Vietnam
Vietnam Recruiting Lead
Mr. Tong Huu Bao (Steven)
- (+84) 949 793 061
**Salary**: 17,000,000₫ - 29,000,000₫ per month
**Experience**:
- Technical Support: 1 year (preferred)
- IT Clients Support: 1 year (preferred)
- IT Customer Service: 1 year (preferred)
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
**TECHNICAL SUPPORT ENGINEER- O365 COMMERCIAL**
**Responsibilities**:
The support engineer is responsible for providing technical support to O365 customers around the globe. In the meantime, support engineer will also help customer solve billing issues or answer billing related questions.
The support engineer is a critical role in the implementation of O365 support capabilities which include working with PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
Specific measurements include customer satisfaction rate, SLA, time to resolution, etc.
**Qualifications**:
SOFT SKILLS
- Good English written and oral skills, Good grammar and spelling in written communications
- Ability to work with complex procedures and guidelines
- Patience and Empathy in customer interactions
- Active listening skills
- Ability to work on different Shifts
TECHNICAL SKILLS
- Knowledge on IT technology/MS product include O365/network preferred.
**Benefits**:
Social and Health insurance follow Vietnamese Law
Contact iTechWX Vietnam
Vietnam Recruiting Lead
Mr. Tong Huu Bao (Steven)
- (+84) 949 793 061
**Salary**: 17,000,000₫ - 29,000,000₫ per month
**Experience**:
- Technical Support: 1 year (preferred)
- IT Clients Support: 1 year (preferred)
- IT Customer Service: 1 year (preferred)
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
This advertiser has chosen not to accept applicants from your region.
9