633 Help Desk Support jobs in Vietnam
Customer Support
Hanoi, Hanoi
Công ty Cổ phần Công nghệ Secomus
Posted today
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Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
**Responsibilities**:
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Accurately and kindly handle complaints and high volume of inquiries from customers through our communication channels
- Effectively work with Product and Marketing teams to keep improving product quality.
- Call customers when needed to solve urgent issues.
- Handle ad-hoc tasks assigned by the Team Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive Salary 8-12M + bonus
- Salary review after 06 months
- 12 Official leave days/year (accumulated leave days or transferred payment as requested)
- Health insurance package
- Company annual vacation
- Dancing class, swimming, gym training and other activities sponsored by the company
- Dynamic and fast-developing working environment
- 4h learning per week
- On-job training
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Must be proficient in English (at least 6.5 IELTS), especially Reading and Writing skills
- Have ability to work effectively with Marketing and Product teams
- Have attention to details with great communication skills and patience
- Have ability to troubleshoot and discover answers quickly and effectively
- Demonstrate high degree of integrity and confidentiality
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Dưới 1 năm
(Mức lương: Thỏa thuận)
**Responsibilities**:
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Accurately and kindly handle complaints and high volume of inquiries from customers through our communication channels
- Effectively work with Product and Marketing teams to keep improving product quality.
- Call customers when needed to solve urgent issues.
- Handle ad-hoc tasks assigned by the Team Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive Salary 8-12M + bonus
- Salary review after 06 months
- 12 Official leave days/year (accumulated leave days or transferred payment as requested)
- Health insurance package
- Company annual vacation
- Dancing class, swimming, gym training and other activities sponsored by the company
- Dynamic and fast-developing working environment
- 4h learning per week
- On-job training
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Must be proficient in English (at least 6.5 IELTS), especially Reading and Writing skills
- Have ability to work effectively with Marketing and Product teams
- Have attention to details with great communication skills and patience
- Have ability to troubleshoot and discover answers quickly and effectively
- Demonstrate high degree of integrity and confidentiality
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Dưới 1 năm
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0
Senior Customer Support Lead - Technical Support
20000 Haiphong , Haiphong
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Our client is looking for an experienced and empathetic Senior Customer Support Lead to manage and elevate their technical support operations from a fully remote setting. This role is crucial for ensuring exceptional customer satisfaction by leading a team of support specialists in resolving technical issues for our diverse customer base. You will be responsible for developing and implementing best practices in customer service, troubleshooting complex technical problems, and providing timely and effective solutions. This includes managing incoming support requests via multiple channels such as email, chat, and phone, and ensuring adherence to service level agreements (SLAs). Your leadership will involve training, mentoring, and motivating the support team, fostering a positive and productive work environment. You will also be tasked with identifying trends in customer issues, analyzing support data, and providing feedback to product development teams for service improvements. Creating and maintaining comprehensive knowledge base articles and troubleshooting guides will be a key responsibility. You will act as a point of escalation for difficult customer issues, demonstrating excellent problem-solving skills and a commitment to customer advocacy. The ideal candidate will possess strong communication skills, a deep understanding of technical products, and the ability to manage a remote team effectively. This is a great opportunity to make a significant impact on customer experience and contribute to the growth of a forward-thinking company.
Responsibilities:
Responsibilities:
- Lead and manage a remote team of technical support specialists.
- Oversee daily support operations and ensure timely resolution of customer issues.
- Develop and implement customer support policies and procedures.
- Provide expert-level troubleshooting and technical assistance to customers.
- Train and mentor support staff, fostering professional development.
- Monitor customer satisfaction metrics and drive continuous improvement.
- Analyze support data to identify recurring issues and product improvement opportunities.
- Create and update knowledge base articles and FAQs.
- Serve as a primary escalation point for complex customer complaints.
- Ensure adherence to all service level agreements (SLAs).
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 4 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
- Proven experience providing technical support for software or hardware products.
- Strong understanding of customer support best practices and KPIs.
- Excellent problem-solving, analytical, and communication skills.
- Proficiency in CRM and customer support software.
- Experience managing remote teams is highly desirable.
- Ability to remain calm and professional under pressure.
- Customer-centric mindset with a passion for service excellence.
- Proficiency in English is required.
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1
Customer Support Specialist - Technical
20000 Phuong Son
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Our client is seeking a dedicated and tech-savvy Customer Support Specialist to join their growing support team. This role requires you to be based at our client's office, providing direct, in-person assistance to customers experiencing technical difficulties. You will be the first point of contact for customers, addressing inquiries via phone, email, and potentially in-person at our **Thai Nguyen, Thai Nguyen, VN** location. Your primary responsibility will be to troubleshoot technical issues, guide users through product functionalities, and resolve problems efficiently and courteously. This includes diagnosing software and hardware issues, escalating complex problems to higher support tiers, and documenting all interactions and solutions accurately in our ticketing system.
The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic demeanor. You should have a strong aptitude for understanding and explaining technical concepts clearly to users of varying technical backgrounds. Previous experience in a customer service or technical support role is essential. Familiarity with common software applications and operating systems is required. You will need to be adept at problem-solving, critical thinking, and working under pressure to meet customer needs. A commitment to providing exceptional customer experiences is paramount. This role offers a stable environment within a supportive team, where you can grow your skills in customer service and technical troubleshooting. You will be an integral part of ensuring customer satisfaction and product usability. We are looking for individuals who are passionate about helping people and solving technical challenges. Your ability to manage your time effectively and prioritize tasks will be key. This role is perfect for someone who enjoys direct customer interaction and thrives in a collaborative, in-office setting.
The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic demeanor. You should have a strong aptitude for understanding and explaining technical concepts clearly to users of varying technical backgrounds. Previous experience in a customer service or technical support role is essential. Familiarity with common software applications and operating systems is required. You will need to be adept at problem-solving, critical thinking, and working under pressure to meet customer needs. A commitment to providing exceptional customer experiences is paramount. This role offers a stable environment within a supportive team, where you can grow your skills in customer service and technical troubleshooting. You will be an integral part of ensuring customer satisfaction and product usability. We are looking for individuals who are passionate about helping people and solving technical challenges. Your ability to manage your time effectively and prioritize tasks will be key. This role is perfect for someone who enjoys direct customer interaction and thrives in a collaborative, in-office setting.
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2
Customer Support Specialist (Technical)
55000 Hoa Sơn
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Job Description
Our client is seeking a proactive and empathetic Customer Support Specialist to join their fully remote team, serving clients primarily in **Da Nang, Da Nang, VN**. This role is vital for providing exceptional technical assistance and resolving customer inquiries efficiently and effectively. You will be the first point of contact for customers experiencing issues with our products or services, offering solutions through various communication channels, including email, chat, and phone.
The ideal candidate will possess excellent troubleshooting skills and a patient demeanor. You will be responsible for understanding customer problems, guiding them through step-by-step solutions, and escalating complex issues to higher support tiers when necessary. Maintaining detailed records of customer interactions and resolutions in our CRM system is a key aspect of the job. You must be adept at explaining technical concepts in a clear, user-friendly manner. A passion for helping others and a commitment to delivering outstanding customer service are paramount for this role.
Key responsibilities include:
Qualifications include a high school diploma or equivalent; an Associate's or Bachelor's degree in a related field is a plus. Proven experience (2+ years) in a customer service or technical support role is required. Strong familiarity with troubleshooting common software and hardware issues is essential. Excellent communication, interpersonal, and active listening skills are critical. The ability to work independently, manage time effectively, and adapt to a fast-paced remote environment is crucial. If you are passionate about technology and providing excellent customer experiences from the comfort of your home office, we want to hear from you.
The ideal candidate will possess excellent troubleshooting skills and a patient demeanor. You will be responsible for understanding customer problems, guiding them through step-by-step solutions, and escalating complex issues to higher support tiers when necessary. Maintaining detailed records of customer interactions and resolutions in our CRM system is a key aspect of the job. You must be adept at explaining technical concepts in a clear, user-friendly manner. A passion for helping others and a commitment to delivering outstanding customer service are paramount for this role.
Key responsibilities include:
- Responding promptly and professionally to customer inquiries via multiple channels.
- Diagnosing and resolving technical issues related to our products/services.
- Providing clear, concise, and accurate information to customers.
- Guiding customers through troubleshooting processes and product usage.
- Escalating unresolved issues to appropriate internal teams and following up on resolution.
- Documenting all customer interactions, issues, and resolutions in the CRM system.
- Identifying recurring customer issues and providing feedback to product development teams.
- Contributing to the knowledge base by creating and updating support articles.
- Achieving and exceeding customer satisfaction targets.
- Participating in training sessions to stay updated on product knowledge and support techniques.
Qualifications include a high school diploma or equivalent; an Associate's or Bachelor's degree in a related field is a plus. Proven experience (2+ years) in a customer service or technical support role is required. Strong familiarity with troubleshooting common software and hardware issues is essential. Excellent communication, interpersonal, and active listening skills are critical. The ability to work independently, manage time effectively, and adapt to a fast-paced remote environment is crucial. If you are passionate about technology and providing excellent customer experiences from the comfort of your home office, we want to hear from you.
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3
Customer Support Specialist - Technical
720000 My Tho, Tien Giang
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Our client is looking for a highly skilled and customer-focused Technical Customer Support Specialist to join their dynamic team. This role involves providing remote technical assistance and support to customers, resolving complex issues, and ensuring a positive customer experience. You will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing and troubleshooting technical problems, guiding users through product features and functionalities, and escalating unresolved issues to the appropriate teams. The ideal candidate will possess exceptional problem-solving skills, a strong technical aptitude, and outstanding communication and interpersonal abilities. Experience with customer support software, ticketing systems, and remote troubleshooting tools is essential. A solid understanding of the client's products or services is required, with a willingness to continuously learn and adapt. You should be patient, empathetic, and able to explain technical concepts clearly to non-technical users. This is a fully remote position, requiring a reliable internet connection and a dedicated workspace. You will be part of a collaborative team environment, contributing to the improvement of customer satisfaction and product usability. Strong documentation skills for creating support articles and FAQs are also highly valued. The ability to manage multiple customer interactions simultaneously while maintaining high-quality service is crucial for success in this role.
Responsibilities:
Responsibilities:
- Provide technical assistance and support to customers via phone, email, and chat.
- Diagnose and resolve technical hardware and software issues.
- Guide users through problem-solving processes and product usage.
- Identify and escalate issues that require escalation to the appropriate internal teams.
- Respond to customer inquiries in a timely and professional manner.
- Maintain accurate records of customer interactions and resolutions in the ticketing system.
- Create and update support documentation, including FAQs and knowledge base articles.
- Gather customer feedback and share insights with product and development teams.
- Proactively identify opportunities to improve customer support processes.
- Ensure customer satisfaction by providing effective and efficient technical support.
- Proven experience in technical customer support or a similar role.
- Strong knowledge of troubleshooting hardware, software, and network issues.
- Excellent communication, listening, and interpersonal skills.
- Ability to explain technical concepts clearly and concisely.
- Proficiency with customer support software and ticketing systems.
- Experience with remote support tools.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; technical certifications are a plus.
- Strong analytical and problem-solving skills.
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4
Customer Support Specialist - Technical
59000 Nha Trang, Khanh Hoa
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Job Description
Our client, a leading software solutions provider, is seeking a highly motivated and technically adept Customer Support Specialist to join their dedicated support team in Nha Trang, Khanh Hoa, VN . This role offers a flexible working arrangement. You will be responsible for providing exceptional technical assistance to customers, troubleshooting software issues, and ensuring a positive customer experience. Your primary goal will be to resolve customer inquiries efficiently and effectively, maintaining high levels of customer satisfaction. Key responsibilities include responding to customer support requests via phone, email, and chat, diagnosing and resolving technical problems with our software products, and escalating complex issues to higher-level support teams when necessary. You will also document support interactions, create knowledge base articles, and contribute to improving support processes. The ideal candidate possesses excellent communication and interpersonal skills, a strong technical aptitude, and a passion for helping others. Previous experience in customer service or technical support, particularly with software products, is highly desirable. You should be patient, empathetic, and skilled in problem-solving. If you are eager to contribute to customer success and thrive in a supportive, collaborative environment, this is an excellent opportunity for you.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to customers via various channels (phone, email, chat).
- Troubleshoot and resolve customer issues related to software functionality and usage.
- Guide customers through product features and configurations.
- Escalate complex technical issues to appropriate departments.
- Document all customer interactions and resolutions in the CRM system.
- Create and update knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback to product development teams.
- Maintain high standards of customer satisfaction and response times.
- Participate in team meetings and training sessions.
- Contribute to continuous improvement of support processes.
- High school diploma or equivalent; Bachelor's degree in a related field is a plus.
- Previous experience in customer support or technical support role.
- Strong technical aptitude and ability to learn new software quickly.
- Excellent communication, listening, and problem-solving skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Patience and empathy when dealing with customer issues.
- Ability to multitask and manage time effectively.
- Team-oriented and able to work collaboratively.
- Knowledge of (specific software/industry relevant to the client) is an advantage.
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5
Customer Support Specialist (Technical)
85000 My Tho, Tien Giang
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Job Description
Our client, a growing software company, is looking for a dedicated and customer-focused Technical Customer Support Specialist to join their team. This role offers a hybrid work arrangement, with the flexibility to work both remotely and from their office in **My Tho, Tien Giang, VN**. You will be the primary point of contact for customers, providing exceptional support and resolving technical issues related to our client's software products. Your responsibilities will include responding to customer inquiries via phone, email, and chat; diagnosing and troubleshooting software problems; guiding users through product features and functionalities; and escalating complex issues to higher-level support or development teams. You will also be responsible for documenting customer interactions, maintaining knowledge base articles, and contributing to product improvement feedback. The ideal candidate will possess excellent communication and active listening skills, with a genuine passion for helping customers. A strong technical aptitude and the ability to quickly learn new software are essential. Previous experience in a customer support role, particularly in a technical environment, is highly preferred. Familiarity with CRM systems and helpdesk software is a plus. You should be patient, empathetic, and possess strong problem-solving abilities. The ability to manage multiple customer requests simultaneously and prioritize effectively is crucial. This hybrid role allows you to enjoy the flexibility of remote work while also benefiting from in-person collaboration and team building. Join a supportive team where your contributions directly impact customer satisfaction and product success.
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6
Customer Support Specialist (Technical)
96000 Rach Gia, Kien Giang
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Job Description
Our client is seeking a dedicated and technically adept Customer Support Specialist to assist customers with inquiries and issues related to their products and services in **Rach Gia, Kien Giang, VN**. This role requires a blend of excellent communication skills and a solid understanding of technical concepts. You will be responsible for troubleshooting problems, guiding users through product functionalities, and ensuring a high level of customer satisfaction. The ability to remain calm under pressure and provide clear, concise solutions is paramount.
Key responsibilities include:
Key responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving technical issues reported by customers.
- Guiding customers through product setup, usage, and troubleshooting procedures.
- Documenting customer interactions, issues, and resolutions in the CRM system.
- Escalating complex issues to appropriate technical teams and following up on resolution.
- Creating and updating knowledge base articles and FAQs.
- Identifying patterns in customer issues to provide feedback for product improvement.
- Providing proactive support and educating customers on best practices.
- Gathering customer feedback on product performance and user experience.
- Maintaining a high first-contact resolution rate and customer satisfaction scores.
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7
Customer Support Specialist (Technical)
64000 Hoi An
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Our client is looking for a dedicated and customer-focused Technical Support Specialist to assist their users in Buon Ma Thuot, Dak Lak, VN . In this role, you will be the first point of contact for customers experiencing technical issues, providing timely and effective solutions. You will troubleshoot software and hardware problems, guide users through step-by-step solutions, and escalate complex issues to higher support tiers when necessary. Excellent communication skills, both written and verbal, are crucial for explaining technical concepts in an understandable manner. You will maintain detailed records of customer interactions and resolutions using our CRM system. A strong understanding of our product or service is essential, along with the ability to quickly learn and adapt to new technologies.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide technical assistance and support to customers via phone, email, and chat.
- Respond promptly to customer inquiries and resolve technical issues efficiently.
- Walk customers through problem-solving processes and guide them in using products or services.
- Identify, categorize, and prioritize customer issues for escalation.
- Troubleshoot and diagnose software, hardware, and network problems.
- Maintain accurate and detailed records of all customer interactions and resolutions in the CRM system.
- Create and update technical documentation, FAQs, and support articles.
- Provide feedback to the product development team on recurring issues and potential improvements.
- Ensure a high level of customer satisfaction through professional and courteous service.
- Collaborate with team members to share knowledge and best practices.
Qualifications:
- Proven customer support experience, preferably in a technical support role.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with common operating systems (Windows, macOS) and software applications.
- Ability to work effectively in a team environment.
- High school diploma or equivalent; further technical education or certification is a plus.
- Patience and empathy when dealing with customers.
- Good organizational and time-management skills.
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8
Customer Support Specialist - Technical
30000 Haiphong , Haiphong
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Job Description
Our client is seeking a dedicated and technically proficient Customer Support Specialist to join their growing support team in **Haiphong, Hai Phong, VN**. This role is designed for individuals who are passionate about technology and excel at providing exceptional customer service. You will be responsible for assisting customers with technical inquiries, troubleshooting issues, and ensuring a positive support experience. This is a remote-first position, allowing you to work from anywhere while connecting with a global customer base.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat, addressing inquiries and resolving issues promptly and efficiently.
- Troubleshoot and diagnose technical problems related to our products/services, guiding customers through step-by-step solutions.
- Escalate complex technical issues to appropriate internal teams (e.g., engineering, product development) when necessary, ensuring clear documentation and follow-up.
- Maintain accurate records of customer interactions, technical issues, and resolutions in the CRM system.
- Develop and maintain a deep understanding of our products, services, and support documentation.
- Contribute to the creation and improvement of support knowledge base articles, FAQs, and tutorials.
- Identify trends in customer issues and provide feedback to product and engineering teams for continuous improvement.
- Assist in training new support staff on products and best practices.
- Ensure customer satisfaction by providing friendly, patient, and professional assistance.
- Meet or exceed key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
Required Qualifications:
- Proven experience in a customer support or technical helpdesk role.
- Strong technical aptitude and ability to quickly learn new software and systems.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Familiarity with CRM software and ticketing systems.
- Ability to work independently and manage time effectively in a remote work environment.
- A proactive attitude towards learning and continuous improvement.
- High school diploma or equivalent; further technical education or certifications are a plus.
- Reliability and a strong work ethic.
This advertiser has chosen not to accept applicants from your region.
9