272 Helpdesk Advisor jobs in Vietnam
IT Technical Support/it Helpdesk-support
Ho Chi Minh City
Diag
Posted today
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**About Diag
DIAG is a modern, technology-driven diagnostic laboratory. We are fast growing business providing high quality diagnostic services to millions of patients. We proved ourselves as a trusted partner for healthcare organisations and independent professionals, offering an extensive range of laboratory tests used** to assist in the diagnosis, monitoring, and treatment of diseases and medical conditions**.
We are building the most tech and talent advanced laboratory in Vietnam and put technology in the core of our business building an ecosystem of lab and healthtech products aimed to provide better service and better care for our customers and partners through excellent user-centered digital experiences.
JOB DESCRIPTIONS:
- Support end-users at the Head Office, Branch Office and Laboratory
- Support client from Laboratory Infomation System.
- Sort and manage devices in the Warehouse
- Carry out the procedures for allocating and recalling equipment, and storing documents related to equipment allocation.
- Keep track of inventory, update the number and status of devices on the software, and ensure goods are always at the minimum inventory level
- Install office equipment including computers, printers, photocopiers, phones,.
- Maintain and repair company computer and network equipment.
- Perform other assigned tasks as required.
JOB REQUIREMENTS:
- Good understanding of computer systems, mobile devices and other tech products
- Good communication skills
- Experience in troubleshooting hardware, software
- Agility, Honesty
DIAG is a modern, technology-driven diagnostic laboratory. We are fast growing business providing high quality diagnostic services to millions of patients. We proved ourselves as a trusted partner for healthcare organisations and independent professionals, offering an extensive range of laboratory tests used** to assist in the diagnosis, monitoring, and treatment of diseases and medical conditions**.
We are building the most tech and talent advanced laboratory in Vietnam and put technology in the core of our business building an ecosystem of lab and healthtech products aimed to provide better service and better care for our customers and partners through excellent user-centered digital experiences.
JOB DESCRIPTIONS:
- Support end-users at the Head Office, Branch Office and Laboratory
- Support client from Laboratory Infomation System.
- Sort and manage devices in the Warehouse
- Carry out the procedures for allocating and recalling equipment, and storing documents related to equipment allocation.
- Keep track of inventory, update the number and status of devices on the software, and ensure goods are always at the minimum inventory level
- Install office equipment including computers, printers, photocopiers, phones,.
- Maintain and repair company computer and network equipment.
- Perform other assigned tasks as required.
JOB REQUIREMENTS:
- Good understanding of computer systems, mobile devices and other tech products
- Good communication skills
- Experience in troubleshooting hardware, software
- Agility, Honesty
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Lead - IT Helpdesk
95000 Rach Gia, Kien Giang
WhatJobs
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Our client is seeking an experienced and proactive Technical Support Lead to manage their IT Helpdesk operations. This position offers a fully remote work setup, allowing you to contribute your expertise from anywhere. You will be responsible for overseeing the daily operations of the helpdesk, ensuring timely and effective resolution of technical issues for end-users. This includes managing a team of support technicians, developing support procedures, and maintaining IT infrastructure documentation. Your role will be critical in ensuring a seamless technological experience for all employees, troubleshooting hardware, software, and network-related problems. You will also be involved in user training and the implementation of new IT solutions.
Key responsibilities:
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 5 years of experience in IT support, including at least 2 years in a lead or supervisory role. Proven expertise in troubleshooting common hardware (PCs, laptops, printers) and software (Microsoft Office Suite, operating systems, common business applications) issues is required. Strong knowledge of network protocols and troubleshooting is essential. Excellent communication, problem-solving, and customer service skills are a must. Certifications such as CompTIA A+, Network+, or ITIL are highly desirable. This is a fantastic opportunity to lead a remote support team and make a significant impact on the organization's IT infrastructure.
Key responsibilities:
- Lead and manage a team of IT support specialists, providing guidance, training, and performance feedback.
- Oversee the helpdesk ticketing system, ensuring efficient ticket assignment, tracking, and resolution.
- Provide Tier 2 and Tier 3 technical support for hardware, software, operating systems, and network issues.
- Develop and maintain IT support documentation, knowledge bases, and standard operating procedures.
- Monitor system performance and proactively identify potential issues to minimize downtime.
- Manage the deployment and maintenance of IT equipment and software.
- Implement and improve IT security best practices to protect company data.
- Onboard new users and provide technical orientation and training.
- Collaborate with other IT teams to escalate and resolve complex technical problems.
- Continuously evaluate and recommend improvements to IT support processes and tools.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 5 years of experience in IT support, including at least 2 years in a lead or supervisory role. Proven expertise in troubleshooting common hardware (PCs, laptops, printers) and software (Microsoft Office Suite, operating systems, common business applications) issues is required. Strong knowledge of network protocols and troubleshooting is essential. Excellent communication, problem-solving, and customer service skills are a must. Certifications such as CompTIA A+, Network+, or ITIL are highly desirable. This is a fantastic opportunity to lead a remote support team and make a significant impact on the organization's IT infrastructure.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Technical Support
91000 Long Xuyen, An Giang
WhatJobs
Posted today
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Our client is seeking dedicated and customer-focused Customer Service Representatives to provide exceptional technical support in **Long Xuyen, An Giang, VN**. This role is fully remote, offering a flexible work environment. You will be the first point of contact for customers experiencing technical issues with our products or services. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a patient, empathetic approach to customer interactions. You will be responsible for troubleshooting technical problems, guiding customers through solutions, and ensuring a high level of customer satisfaction. This is a great opportunity to join a growing company and contribute to its positive customer experience.
Key Responsibilities:
Qualifications:
Join our client's team and help ensure our customers have a seamless and positive experience with our technology.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat regarding technical issues.
- Troubleshoot and diagnose hardware, software, and network problems.
- Guide customers through step-by-step solutions and provide clear instructions.
- Escalate complex issues to higher levels of support when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of product knowledge to effectively assist customers.
- Identify and report recurring technical issues to the relevant departments for improvement.
- Contribute to the development of FAQs and knowledge base articles.
- Adhere to customer service policies and procedures.
- Achieve and exceed performance metrics, including customer satisfaction and resolution times.
- Provide feedback to improve product functionality and customer support processes.
- Maintain a positive and professional demeanor at all times.
- Manage time effectively to handle a high volume of customer requests.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- Proven experience in customer service, preferably in a technical support role.
- Excellent communication skills, both verbal and written.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers facing technical difficulties.
- Proficiency in using helpdesk software and ticketing systems.
- Familiarity with common operating systems (Windows, macOS) and basic networking concepts.
- Ability to learn new technologies quickly.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a remote team.
- A reliable internet connection and a suitable home office setup.
Join our client's team and help ensure our customers have a seamless and positive experience with our technology.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Technical Support
570000 An Thanh
WhatJobs
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Our client is seeking an enthusiastic and technically adept Customer Service Representative to join their support team in Vung Tau, Ba Ria–Vung Tau, VN . This role operates on a 'Hybrid' model, requiring a mix of in-office and remote work. You will be the first point of contact for customers seeking assistance with our products and services, providing timely and effective technical solutions. The ideal candidate possesses excellent communication skills, a patient demeanor, and a knack for troubleshooting. Responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing technical issues, guiding users through problem-solving processes, and escalating complex cases when necessary. You will also be responsible for documenting customer interactions and feedback to contribute to service improvements. A strong understanding of our product offerings and a commitment to delivering exceptional customer experiences are key. This is an exciting opportunity to be part of a growing company and develop your skills in a supportive environment. Key responsibilities:
The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree in a related technical field is a plus. A minimum of 2 years of experience in customer service or technical support, preferably in a call center environment, is required. Strong technical aptitude and the ability to learn new software quickly are essential. Excellent communication, listening, and problem-solving skills are a must. Familiarity with CRM software and ticketing systems is beneficial. The ability to work effectively both independently and as part of a team, adapting to a hybrid work model, is important.
- Handling inbound customer inquiries via phone, email, and live chat, providing technical assistance.
- Diagnosing and resolving software and hardware issues for customers.
- Guiding customers through step-by-step solutions for technical problems.
- Escalating unresolved issues to higher-level support or relevant departments.
- Documenting all customer interactions, issues, and resolutions in the CRM system.
- Providing feedback to product development teams on common issues and customer suggestions.
- Maintaining a high level of customer satisfaction through efficient and friendly service.
- Adhering to established service level agreements (SLAs) for response and resolution times.
- Staying updated on product knowledge and technical troubleshooting techniques.
- Participating in team meetings and contributing to the continuous improvement of customer support processes.
The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree in a related technical field is a plus. A minimum of 2 years of experience in customer service or technical support, preferably in a call center environment, is required. Strong technical aptitude and the ability to learn new software quickly are essential. Excellent communication, listening, and problem-solving skills are a must. Familiarity with CRM software and ticketing systems is beneficial. The ability to work effectively both independently and as part of a team, adapting to a hybrid work model, is important.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative - Technical Support
200000 Phuong Son
WhatJobs
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Job Description
Our client is looking for an enthusiastic and customer-focused Customer Service Representative specializing in Technical Support for their operations in Thai Nguyen, Thai Nguyen, VN . This role is key to providing exceptional assistance to customers experiencing technical difficulties with our products or services. You will be responsible for handling inbound customer inquiries via phone, email, and chat, diagnosing technical issues, and guiding customers through troubleshooting steps to resolution. A critical part of the job involves patiently explaining complex technical information in a clear and understandable manner. You will maintain accurate records of customer interactions, issues, and resolutions in the CRM system. Identifying recurring technical problems and escalating them to the appropriate departments for further investigation and improvement is also a key responsibility. The ideal candidate will possess excellent communication and active listening skills, a strong aptitude for problem-solving, and a patient, customer-centric attitude. Previous experience in technical support or customer service, preferably within a tech-related industry, is highly advantageous. Familiarity with common software applications and operating systems is essential. This position offers a dynamic work environment with opportunities for professional development and the chance to directly impact customer satisfaction. Join our team and be the first point of contact for our valued customers in Thai Nguyen, Thai Nguyen, VN .
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via multiple channels (phone, email, chat).
- Provide technical assistance and troubleshooting support.
- Guide customers through product setup and usage.
- Diagnose and resolve technical issues efficiently.
- Document customer interactions and resolutions accurately.
- Escalate complex issues to senior support staff or relevant teams.
- Maintain a high level of customer satisfaction.
- Identify trends in customer issues and provide feedback.
- Continuously improve technical knowledge and support skills.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support
Hanoi, Hanoi
Công Ty TNHH Truyền Số Liệu Lotte Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Service and Technical Support Specialist
68000 My Tho, Tien Giang
WhatJobs
Posted today
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Job Description
We are seeking dedicated and customer-focused Remote Customer Service and Technical Support Specialists to join our expanding team. This fully remote position offers the flexibility to assist our valued customers from the comfort of your home. You will be the primary point of contact for customers, providing exceptional support, resolving inquiries, and troubleshooting technical issues related to our products and services.
As a Remote Customer Service and Technical Support Specialist, your core responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will diagnose and resolve technical problems, guide customers through product features, and provide solutions to ensure their satisfaction. Maintaining a high level of customer service and building positive relationships are paramount.
Key duties involve accurately documenting customer interactions and issues in our CRM system. You will escalate complex technical problems to the appropriate teams when necessary, ensuring follow-up and resolution. Proactively identifying customer needs and providing helpful information or resources will be part of your daily tasks. Staying up-to-date with product knowledge and company policies is essential for providing effective support.
The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in customer service or technical support is highly desirable. Strong problem-solving skills and the ability to troubleshoot technical issues are required. Familiarity with CRM software and ticketing systems is a plus. You should have a reliable internet connection and a quiet workspace conducive to providing excellent customer service.
We are looking for individuals who are highly motivated, adaptable, and committed to delivering outstanding customer experiences in a remote setting. If you are passionate about helping people, possess strong technical aptitude, and thrive in a customer-centric environment, we encourage you to apply for this exciting remote opportunity.
As a Remote Customer Service and Technical Support Specialist, your core responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will diagnose and resolve technical problems, guide customers through product features, and provide solutions to ensure their satisfaction. Maintaining a high level of customer service and building positive relationships are paramount.
Key duties involve accurately documenting customer interactions and issues in our CRM system. You will escalate complex technical problems to the appropriate teams when necessary, ensuring follow-up and resolution. Proactively identifying customer needs and providing helpful information or resources will be part of your daily tasks. Staying up-to-date with product knowledge and company policies is essential for providing effective support.
The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in customer service or technical support is highly desirable. Strong problem-solving skills and the ability to troubleshoot technical issues are required. Familiarity with CRM software and ticketing systems is a plus. You should have a reliable internet connection and a quiet workspace conducive to providing excellent customer service.
We are looking for individuals who are highly motivated, adaptable, and committed to delivering outstanding customer experiences in a remote setting. If you are passionate about helping people, possess strong technical aptitude, and thrive in a customer-centric environment, we encourage you to apply for this exciting remote opportunity.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service & Technical Support Lead
53000 Thuy Van
WhatJobs
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Job Description
We are seeking a highly motivated and experienced Customer Service & Technical Support Lead to manage our remote support team. This is a fully remote position, offering a fantastic opportunity to lead and mentor a team of support specialists dedicated to providing exceptional service. You will be responsible for ensuring the efficient operation of our customer support channels, resolving complex technical issues, and driving continuous improvement in customer satisfaction. Your leadership will be key to maintaining high standards of service delivery.
Key responsibilities include:
The ideal candidate will have extensive experience in customer service and technical support, with a proven ability to lead and manage a remote team. Strong technical aptitude, excellent communication, and problem-solving skills are essential. You should be adept at conflict resolution and possess a deep understanding of customer support best practices. Proficiency in CRM software and support ticketing systems is required. A Bachelor's degree in a related field or equivalent work experience is preferred. This remote role requires strong self-discipline, excellent time management, and the ability to foster a collaborative team environment from a distance. You should be proactive in identifying and addressing challenges to ensure outstanding customer experiences for our clients, supporting our operations impacting the Hue, Thua Thien–Hue, VN region.
Key responsibilities include:
- Leading, training, and mentoring a remote team of customer service and technical support representatives.
- Managing incoming support requests via phone, email, chat, and other channels, ensuring timely and effective resolution.
- Developing and maintaining comprehensive knowledge base articles and troubleshooting guides.
- Resolving escalated customer issues and technical problems with a high degree of accuracy and efficiency.
- Monitoring team performance, providing feedback, and conducting regular performance reviews.
- Identifying trends in customer issues and collaborating with product and engineering teams to implement solutions.
- Ensuring adherence to service level agreements (SLAs) and customer satisfaction targets.
- Implementing and optimizing customer support processes and workflows.
- Gathering customer feedback and insights to identify opportunities for service improvement.
- Maintaining a positive and professional attitude, embodying the company's commitment to customer excellence.
The ideal candidate will have extensive experience in customer service and technical support, with a proven ability to lead and manage a remote team. Strong technical aptitude, excellent communication, and problem-solving skills are essential. You should be adept at conflict resolution and possess a deep understanding of customer support best practices. Proficiency in CRM software and support ticketing systems is required. A Bachelor's degree in a related field or equivalent work experience is preferred. This remote role requires strong self-discipline, excellent time management, and the ability to foster a collaborative team environment from a distance. You should be proactive in identifying and addressing challenges to ensure outstanding customer experiences for our clients, supporting our operations impacting the Hue, Thua Thien–Hue, VN region.
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7
Remote Customer Service Team Lead - Technical Support
10000 An Cu, An Giang
WhatJobs
Posted today
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Job Description
Our client, a leading provider of innovative software solutions, is seeking an experienced and motivated Remote Customer Service Team Lead to oversee their technical support operations. This fully remote position offers the flexibility to manage a dedicated team of customer service professionals from anywhere. You will be responsible for ensuring exceptional customer support, driving team performance, and resolving complex technical issues for our clients. If you have a passion for customer satisfaction and strong leadership skills, this role is for you. Key responsibilities include:
- Leading, coaching, and mentoring a remote team of customer service representatives.
- Monitoring team performance, setting goals, and conducting performance reviews.
- Ensuring timely and accurate resolution of customer inquiries and technical issues via phone, email, and chat.
- Developing and implementing customer service policies and procedures to enhance efficiency and customer satisfaction.
- Handling escalated customer complaints and resolving them professionally and effectively.
- Analyzing customer feedback and service metrics to identify areas for improvement.
- Training new team members on product knowledge, support processes, and best practices.
- Collaborating with other departments, such as product development and sales, to address customer needs.
- Creating and maintaining a knowledge base of common issues and solutions.
- Driving a culture of exceptional customer service and continuous improvement within the team.
- Proven experience in a customer service or technical support role, with at least 2 years in a leadership or supervisory capacity.
- Strong understanding of customer service principles and best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with CRM software and ticketing systems.
- Ability to manage and motivate a remote team effectively.
- Proficiency in technical troubleshooting and issue resolution.
- Strong organizational skills and the ability to multitask.
- A customer-centric approach and a passion for helping others.
- Ability to work independently and adapt to a dynamic remote work environment.
- Fluency in English is essential.
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8
Technical Support Specialist
550000 Hoa Sơn
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. This role is based in **Quy Nhon, Binh Dinh, VN** and requires the ability to work on-site to directly support our user base and resolve technical issues. You will be the primary point of contact for users experiencing hardware, software, or network problems. Your responsibilities will include diagnosing and resolving technical issues remotely and in person, installing and configuring computer hardware and software, and guiding users through step-by-step solutions. You will also be responsible for documenting all support requests and resolutions in a ticketing system, escalating complex issues to appropriate IT teams, and contributing to the development of IT support documentation and knowledge bases. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent customer service skills, patience, and a methodical approach to problem-solving are essential. We are looking for someone who is eager to learn, possesses strong troubleshooting abilities, and can communicate technical information clearly to non-technical users. Prior experience in a technical support role or a relevant IT certification is highly desirable. You will be part of a collaborative IT department focused on ensuring the smooth operation of our technological infrastructure and providing exceptional support to our employees. The opportunity to work within a stable company and develop your technical skills in a supportive environment is a key aspect of this role. You will be instrumental in maintaining the productivity and satisfaction of our internal teams by addressing their technical challenges promptly and effectively.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Guide users through troubleshooting steps via phone, email, or in-person.
- Document all support activities, resolutions, and user feedback in a ticketing system.
- Escalate unresolved issues to senior IT staff or relevant departments.
- Assist in managing IT inventory and asset tracking.
- Contribute to the creation and maintenance of IT support documentation and FAQs.
- Adhere to IT policies and procedures for system security and data protection.
- Proven experience in a technical support or IT helpdesk role.
- Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to explain technical issues to non-technical users.
- Experience with ticketing systems is a plus.
- Relevant IT certifications (e.g., CompTIA A+) are advantageous.
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
9