694 Helpdesk Support jobs in Vietnam
IT Technical Support/it Helpdesk-support
Ho Chi Minh City
Diag
Posted today
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Job Description
**About Diag
DIAG is a modern, technology-driven diagnostic laboratory. We are fast growing business providing high quality diagnostic services to millions of patients. We proved ourselves as a trusted partner for healthcare organisations and independent professionals, offering an extensive range of laboratory tests used** to assist in the diagnosis, monitoring, and treatment of diseases and medical conditions**.
We are building the most tech and talent advanced laboratory in Vietnam and put technology in the core of our business building an ecosystem of lab and healthtech products aimed to provide better service and better care for our customers and partners through excellent user-centered digital experiences.
JOB DESCRIPTIONS:
- Support end-users at the Head Office, Branch Office and Laboratory
- Support client from Laboratory Infomation System.
- Sort and manage devices in the Warehouse
- Carry out the procedures for allocating and recalling equipment, and storing documents related to equipment allocation.
- Keep track of inventory, update the number and status of devices on the software, and ensure goods are always at the minimum inventory level
- Install office equipment including computers, printers, photocopiers, phones,.
- Maintain and repair company computer and network equipment.
- Perform other assigned tasks as required.
JOB REQUIREMENTS:
- Good understanding of computer systems, mobile devices and other tech products
- Good communication skills
- Experience in troubleshooting hardware, software
- Agility, Honesty
DIAG is a modern, technology-driven diagnostic laboratory. We are fast growing business providing high quality diagnostic services to millions of patients. We proved ourselves as a trusted partner for healthcare organisations and independent professionals, offering an extensive range of laboratory tests used** to assist in the diagnosis, monitoring, and treatment of diseases and medical conditions**.
We are building the most tech and talent advanced laboratory in Vietnam and put technology in the core of our business building an ecosystem of lab and healthtech products aimed to provide better service and better care for our customers and partners through excellent user-centered digital experiences.
JOB DESCRIPTIONS:
- Support end-users at the Head Office, Branch Office and Laboratory
- Support client from Laboratory Infomation System.
- Sort and manage devices in the Warehouse
- Carry out the procedures for allocating and recalling equipment, and storing documents related to equipment allocation.
- Keep track of inventory, update the number and status of devices on the software, and ensure goods are always at the minimum inventory level
- Install office equipment including computers, printers, photocopiers, phones,.
- Maintain and repair company computer and network equipment.
- Perform other assigned tasks as required.
JOB REQUIREMENTS:
- Good understanding of computer systems, mobile devices and other tech products
- Good communication skills
- Experience in troubleshooting hardware, software
- Agility, Honesty
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Lead - IT Helpdesk
95000 Rach Gia, Kien Giang
WhatJobs
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Our client is seeking an experienced and proactive Technical Support Lead to manage their IT Helpdesk operations. This position offers a fully remote work setup, allowing you to contribute your expertise from anywhere. You will be responsible for overseeing the daily operations of the helpdesk, ensuring timely and effective resolution of technical issues for end-users. This includes managing a team of support technicians, developing support procedures, and maintaining IT infrastructure documentation. Your role will be critical in ensuring a seamless technological experience for all employees, troubleshooting hardware, software, and network-related problems. You will also be involved in user training and the implementation of new IT solutions.
Key responsibilities:
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 5 years of experience in IT support, including at least 2 years in a lead or supervisory role. Proven expertise in troubleshooting common hardware (PCs, laptops, printers) and software (Microsoft Office Suite, operating systems, common business applications) issues is required. Strong knowledge of network protocols and troubleshooting is essential. Excellent communication, problem-solving, and customer service skills are a must. Certifications such as CompTIA A+, Network+, or ITIL are highly desirable. This is a fantastic opportunity to lead a remote support team and make a significant impact on the organization's IT infrastructure.
Key responsibilities:
- Lead and manage a team of IT support specialists, providing guidance, training, and performance feedback.
- Oversee the helpdesk ticketing system, ensuring efficient ticket assignment, tracking, and resolution.
- Provide Tier 2 and Tier 3 technical support for hardware, software, operating systems, and network issues.
- Develop and maintain IT support documentation, knowledge bases, and standard operating procedures.
- Monitor system performance and proactively identify potential issues to minimize downtime.
- Manage the deployment and maintenance of IT equipment and software.
- Implement and improve IT security best practices to protect company data.
- Onboard new users and provide technical orientation and training.
- Collaborate with other IT teams to escalate and resolve complex technical problems.
- Continuously evaluate and recommend improvements to IT support processes and tools.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 5 years of experience in IT support, including at least 2 years in a lead or supervisory role. Proven expertise in troubleshooting common hardware (PCs, laptops, printers) and software (Microsoft Office Suite, operating systems, common business applications) issues is required. Strong knowledge of network protocols and troubleshooting is essential. Excellent communication, problem-solving, and customer service skills are a must. Certifications such as CompTIA A+, Network+, or ITIL are highly desirable. This is a fantastic opportunity to lead a remote support team and make a significant impact on the organization's IT infrastructure.
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1
Customer Support
Hanoi, Hanoi
Công ty Cổ phần Công nghệ Secomus
Posted today
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Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
**Responsibilities**:
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Accurately and kindly handle complaints and high volume of inquiries from customers through our communication channels
- Effectively work with Product and Marketing teams to keep improving product quality.
- Call customers when needed to solve urgent issues.
- Handle ad-hoc tasks assigned by the Team Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive Salary 8-12M + bonus
- Salary review after 06 months
- 12 Official leave days/year (accumulated leave days or transferred payment as requested)
- Health insurance package
- Company annual vacation
- Dancing class, swimming, gym training and other activities sponsored by the company
- Dynamic and fast-developing working environment
- 4h learning per week
- On-job training
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Must be proficient in English (at least 6.5 IELTS), especially Reading and Writing skills
- Have ability to work effectively with Marketing and Product teams
- Have attention to details with great communication skills and patience
- Have ability to troubleshoot and discover answers quickly and effectively
- Demonstrate high degree of integrity and confidentiality
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Dưới 1 năm
(Mức lương: Thỏa thuận)
**Responsibilities**:
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Accurately and kindly handle complaints and high volume of inquiries from customers through our communication channels
- Effectively work with Product and Marketing teams to keep improving product quality.
- Call customers when needed to solve urgent issues.
- Handle ad-hoc tasks assigned by the Team Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive Salary 8-12M + bonus
- Salary review after 06 months
- 12 Official leave days/year (accumulated leave days or transferred payment as requested)
- Health insurance package
- Company annual vacation
- Dancing class, swimming, gym training and other activities sponsored by the company
- Dynamic and fast-developing working environment
- 4h learning per week
- On-job training
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Must be proficient in English (at least 6.5 IELTS), especially Reading and Writing skills
- Have ability to work effectively with Marketing and Product teams
- Have attention to details with great communication skills and patience
- Have ability to troubleshoot and discover answers quickly and effectively
- Demonstrate high degree of integrity and confidentiality
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Dưới 1 năm
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2
Senior Customer Support Lead - Technical Support
20000 Haiphong , Haiphong
WhatJobs
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Our client is looking for an experienced and empathetic Senior Customer Support Lead to manage and elevate their technical support operations from a fully remote setting. This role is crucial for ensuring exceptional customer satisfaction by leading a team of support specialists in resolving technical issues for our diverse customer base. You will be responsible for developing and implementing best practices in customer service, troubleshooting complex technical problems, and providing timely and effective solutions. This includes managing incoming support requests via multiple channels such as email, chat, and phone, and ensuring adherence to service level agreements (SLAs). Your leadership will involve training, mentoring, and motivating the support team, fostering a positive and productive work environment. You will also be tasked with identifying trends in customer issues, analyzing support data, and providing feedback to product development teams for service improvements. Creating and maintaining comprehensive knowledge base articles and troubleshooting guides will be a key responsibility. You will act as a point of escalation for difficult customer issues, demonstrating excellent problem-solving skills and a commitment to customer advocacy. The ideal candidate will possess strong communication skills, a deep understanding of technical products, and the ability to manage a remote team effectively. This is a great opportunity to make a significant impact on customer experience and contribute to the growth of a forward-thinking company.
Responsibilities:
Responsibilities:
- Lead and manage a remote team of technical support specialists.
- Oversee daily support operations and ensure timely resolution of customer issues.
- Develop and implement customer support policies and procedures.
- Provide expert-level troubleshooting and technical assistance to customers.
- Train and mentor support staff, fostering professional development.
- Monitor customer satisfaction metrics and drive continuous improvement.
- Analyze support data to identify recurring issues and product improvement opportunities.
- Create and update knowledge base articles and FAQs.
- Serve as a primary escalation point for complex customer complaints.
- Ensure adherence to all service level agreements (SLAs).
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 4 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
- Proven experience providing technical support for software or hardware products.
- Strong understanding of customer support best practices and KPIs.
- Excellent problem-solving, analytical, and communication skills.
- Proficiency in CRM and customer support software.
- Experience managing remote teams is highly desirable.
- Ability to remain calm and professional under pressure.
- Customer-centric mindset with a passion for service excellence.
- Proficiency in English is required.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist - Technical
20000 Phuong Son
WhatJobs
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Job Description
Our client is seeking a dedicated and tech-savvy Customer Support Specialist to join their growing support team. This role requires you to be based at our client's office, providing direct, in-person assistance to customers experiencing technical difficulties. You will be the first point of contact for customers, addressing inquiries via phone, email, and potentially in-person at our **Thai Nguyen, Thai Nguyen, VN** location. Your primary responsibility will be to troubleshoot technical issues, guide users through product functionalities, and resolve problems efficiently and courteously. This includes diagnosing software and hardware issues, escalating complex problems to higher support tiers, and documenting all interactions and solutions accurately in our ticketing system.
The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic demeanor. You should have a strong aptitude for understanding and explaining technical concepts clearly to users of varying technical backgrounds. Previous experience in a customer service or technical support role is essential. Familiarity with common software applications and operating systems is required. You will need to be adept at problem-solving, critical thinking, and working under pressure to meet customer needs. A commitment to providing exceptional customer experiences is paramount. This role offers a stable environment within a supportive team, where you can grow your skills in customer service and technical troubleshooting. You will be an integral part of ensuring customer satisfaction and product usability. We are looking for individuals who are passionate about helping people and solving technical challenges. Your ability to manage your time effectively and prioritize tasks will be key. This role is perfect for someone who enjoys direct customer interaction and thrives in a collaborative, in-office setting.
The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic demeanor. You should have a strong aptitude for understanding and explaining technical concepts clearly to users of varying technical backgrounds. Previous experience in a customer service or technical support role is essential. Familiarity with common software applications and operating systems is required. You will need to be adept at problem-solving, critical thinking, and working under pressure to meet customer needs. A commitment to providing exceptional customer experiences is paramount. This role offers a stable environment within a supportive team, where you can grow your skills in customer service and technical troubleshooting. You will be an integral part of ensuring customer satisfaction and product usability. We are looking for individuals who are passionate about helping people and solving technical challenges. Your ability to manage your time effectively and prioritize tasks will be key. This role is perfect for someone who enjoys direct customer interaction and thrives in a collaborative, in-office setting.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist (Technical)
55000 Hoa Sơn
WhatJobs
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Job Description
Our client is seeking a proactive and empathetic Customer Support Specialist to join their fully remote team, serving clients primarily in **Da Nang, Da Nang, VN**. This role is vital for providing exceptional technical assistance and resolving customer inquiries efficiently and effectively. You will be the first point of contact for customers experiencing issues with our products or services, offering solutions through various communication channels, including email, chat, and phone.
The ideal candidate will possess excellent troubleshooting skills and a patient demeanor. You will be responsible for understanding customer problems, guiding them through step-by-step solutions, and escalating complex issues to higher support tiers when necessary. Maintaining detailed records of customer interactions and resolutions in our CRM system is a key aspect of the job. You must be adept at explaining technical concepts in a clear, user-friendly manner. A passion for helping others and a commitment to delivering outstanding customer service are paramount for this role.
Key responsibilities include:
Qualifications include a high school diploma or equivalent; an Associate's or Bachelor's degree in a related field is a plus. Proven experience (2+ years) in a customer service or technical support role is required. Strong familiarity with troubleshooting common software and hardware issues is essential. Excellent communication, interpersonal, and active listening skills are critical. The ability to work independently, manage time effectively, and adapt to a fast-paced remote environment is crucial. If you are passionate about technology and providing excellent customer experiences from the comfort of your home office, we want to hear from you.
The ideal candidate will possess excellent troubleshooting skills and a patient demeanor. You will be responsible for understanding customer problems, guiding them through step-by-step solutions, and escalating complex issues to higher support tiers when necessary. Maintaining detailed records of customer interactions and resolutions in our CRM system is a key aspect of the job. You must be adept at explaining technical concepts in a clear, user-friendly manner. A passion for helping others and a commitment to delivering outstanding customer service are paramount for this role.
Key responsibilities include:
- Responding promptly and professionally to customer inquiries via multiple channels.
- Diagnosing and resolving technical issues related to our products/services.
- Providing clear, concise, and accurate information to customers.
- Guiding customers through troubleshooting processes and product usage.
- Escalating unresolved issues to appropriate internal teams and following up on resolution.
- Documenting all customer interactions, issues, and resolutions in the CRM system.
- Identifying recurring customer issues and providing feedback to product development teams.
- Contributing to the knowledge base by creating and updating support articles.
- Achieving and exceeding customer satisfaction targets.
- Participating in training sessions to stay updated on product knowledge and support techniques.
Qualifications include a high school diploma or equivalent; an Associate's or Bachelor's degree in a related field is a plus. Proven experience (2+ years) in a customer service or technical support role is required. Strong familiarity with troubleshooting common software and hardware issues is essential. Excellent communication, interpersonal, and active listening skills are critical. The ability to work independently, manage time effectively, and adapt to a fast-paced remote environment is crucial. If you are passionate about technology and providing excellent customer experiences from the comfort of your home office, we want to hear from you.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist - Technical
720000 My Tho, Tien Giang
WhatJobs
Posted today
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Job Description
Our client is looking for a highly skilled and customer-focused Technical Customer Support Specialist to join their dynamic team. This role involves providing remote technical assistance and support to customers, resolving complex issues, and ensuring a positive customer experience. You will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing and troubleshooting technical problems, guiding users through product features and functionalities, and escalating unresolved issues to the appropriate teams. The ideal candidate will possess exceptional problem-solving skills, a strong technical aptitude, and outstanding communication and interpersonal abilities. Experience with customer support software, ticketing systems, and remote troubleshooting tools is essential. A solid understanding of the client's products or services is required, with a willingness to continuously learn and adapt. You should be patient, empathetic, and able to explain technical concepts clearly to non-technical users. This is a fully remote position, requiring a reliable internet connection and a dedicated workspace. You will be part of a collaborative team environment, contributing to the improvement of customer satisfaction and product usability. Strong documentation skills for creating support articles and FAQs are also highly valued. The ability to manage multiple customer interactions simultaneously while maintaining high-quality service is crucial for success in this role.
Responsibilities:
Responsibilities:
- Provide technical assistance and support to customers via phone, email, and chat.
- Diagnose and resolve technical hardware and software issues.
- Guide users through problem-solving processes and product usage.
- Identify and escalate issues that require escalation to the appropriate internal teams.
- Respond to customer inquiries in a timely and professional manner.
- Maintain accurate records of customer interactions and resolutions in the ticketing system.
- Create and update support documentation, including FAQs and knowledge base articles.
- Gather customer feedback and share insights with product and development teams.
- Proactively identify opportunities to improve customer support processes.
- Ensure customer satisfaction by providing effective and efficient technical support.
- Proven experience in technical customer support or a similar role.
- Strong knowledge of troubleshooting hardware, software, and network issues.
- Excellent communication, listening, and interpersonal skills.
- Ability to explain technical concepts clearly and concisely.
- Proficiency with customer support software and ticketing systems.
- Experience with remote support tools.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; technical certifications are a plus.
- Strong analytical and problem-solving skills.
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6
Customer Support Specialist - Technical
59000 Nha Trang, Khanh Hoa
WhatJobs
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Our client, a leading software solutions provider, is seeking a highly motivated and technically adept Customer Support Specialist to join their dedicated support team in Nha Trang, Khanh Hoa, VN . This role offers a flexible working arrangement. You will be responsible for providing exceptional technical assistance to customers, troubleshooting software issues, and ensuring a positive customer experience. Your primary goal will be to resolve customer inquiries efficiently and effectively, maintaining high levels of customer satisfaction. Key responsibilities include responding to customer support requests via phone, email, and chat, diagnosing and resolving technical problems with our software products, and escalating complex issues to higher-level support teams when necessary. You will also document support interactions, create knowledge base articles, and contribute to improving support processes. The ideal candidate possesses excellent communication and interpersonal skills, a strong technical aptitude, and a passion for helping others. Previous experience in customer service or technical support, particularly with software products, is highly desirable. You should be patient, empathetic, and skilled in problem-solving. If you are eager to contribute to customer success and thrive in a supportive, collaborative environment, this is an excellent opportunity for you.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to customers via various channels (phone, email, chat).
- Troubleshoot and resolve customer issues related to software functionality and usage.
- Guide customers through product features and configurations.
- Escalate complex technical issues to appropriate departments.
- Document all customer interactions and resolutions in the CRM system.
- Create and update knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback to product development teams.
- Maintain high standards of customer satisfaction and response times.
- Participate in team meetings and training sessions.
- Contribute to continuous improvement of support processes.
- High school diploma or equivalent; Bachelor's degree in a related field is a plus.
- Previous experience in customer support or technical support role.
- Strong technical aptitude and ability to learn new software quickly.
- Excellent communication, listening, and problem-solving skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Patience and empathy when dealing with customer issues.
- Ability to multitask and manage time effectively.
- Team-oriented and able to work collaboratively.
- Knowledge of (specific software/industry relevant to the client) is an advantage.
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7
Customer Support Specialist (Technical)
85000 My Tho, Tien Giang
WhatJobs
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Job Description
Our client, a growing software company, is looking for a dedicated and customer-focused Technical Customer Support Specialist to join their team. This role offers a hybrid work arrangement, with the flexibility to work both remotely and from their office in **My Tho, Tien Giang, VN**. You will be the primary point of contact for customers, providing exceptional support and resolving technical issues related to our client's software products. Your responsibilities will include responding to customer inquiries via phone, email, and chat; diagnosing and troubleshooting software problems; guiding users through product features and functionalities; and escalating complex issues to higher-level support or development teams. You will also be responsible for documenting customer interactions, maintaining knowledge base articles, and contributing to product improvement feedback. The ideal candidate will possess excellent communication and active listening skills, with a genuine passion for helping customers. A strong technical aptitude and the ability to quickly learn new software are essential. Previous experience in a customer support role, particularly in a technical environment, is highly preferred. Familiarity with CRM systems and helpdesk software is a plus. You should be patient, empathetic, and possess strong problem-solving abilities. The ability to manage multiple customer requests simultaneously and prioritize effectively is crucial. This hybrid role allows you to enjoy the flexibility of remote work while also benefiting from in-person collaboration and team building. Join a supportive team where your contributions directly impact customer satisfaction and product success.
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8
Customer Support Specialist (Technical)
96000 Rach Gia, Kien Giang
WhatJobs
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Job Description
Our client is seeking a dedicated and technically adept Customer Support Specialist to assist customers with inquiries and issues related to their products and services in **Rach Gia, Kien Giang, VN**. This role requires a blend of excellent communication skills and a solid understanding of technical concepts. You will be responsible for troubleshooting problems, guiding users through product functionalities, and ensuring a high level of customer satisfaction. The ability to remain calm under pressure and provide clear, concise solutions is paramount.
Key responsibilities include:
Key responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving technical issues reported by customers.
- Guiding customers through product setup, usage, and troubleshooting procedures.
- Documenting customer interactions, issues, and resolutions in the CRM system.
- Escalating complex issues to appropriate technical teams and following up on resolution.
- Creating and updating knowledge base articles and FAQs.
- Identifying patterns in customer issues to provide feedback for product improvement.
- Providing proactive support and educating customers on best practices.
- Gathering customer feedback on product performance and user experience.
- Maintaining a high first-contact resolution rate and customer satisfaction scores.
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9