809 Hospitality Professionals jobs in Vietnam
Remote Customer Service Ambassador (Hospitality)
070000 Thai Binh , Thai Binh
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Are you a natural communicator with a passion for exceptional guest experiences? Our client is seeking a dedicated Remote Customer Service Ambassador to join their thriving hospitality team. In this fully remote role, you will be the primary point of contact for guests, handling inquiries, resolving issues, and ensuring a seamless and memorable experience from booking to post-stay. Your responsibilities will include managing a high volume of inbound customer interactions across multiple channels such as phone, email, and live chat. You will provide detailed information about our client's services, amenities, and special offers, assist with booking modifications and cancellations, and proactively address any guest concerns or complaints with empathy and efficiency. This role requires a deep understanding of the hospitality industry and the ability to anticipate guest needs. You will act as a brand ambassador, embodying our client's commitment to excellence in every interaction. Utilizing a comprehensive CRM system, you will meticulously log all customer interactions, track issue resolution, and contribute to the continuous improvement of customer service standards. The ideal candidate possesses outstanding verbal and written communication skills in both English and Vietnamese, exceptional problem-solving abilities, and a patient, friendly demeanor. A proven track record in customer service, preferably within the hospitality or tourism sector, is highly desirable. You must be comfortable working independently, managing your time effectively, and maintaining a high level of productivity in a home-office environment. Reliable internet connectivity and a dedicated workspace are essential. This position offers the flexibility of remote work, allowing you to contribute to a leading hospitality brand from anywhere. You will be part of a supportive and dynamic team, with opportunities for professional development and career advancement. If you are passionate about service and looking for a rewarding career where you can make a real difference, this is the perfect opportunity for you. We are looking for individuals who are proactive, detail-oriented, and driven to deliver outstanding customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
0
Remote Customer Service Representative - Hospitality
900000 Can Tho , Can Tho
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Join our client's vibrant team as a Remote Customer Service Representative specializing in the Hospitality and Tourism sector. This role is entirely remote, offering you the flexibility to deliver exceptional service from anywhere. You will be the first point of contact for guests, addressing inquiries, resolving issues, and providing information about accommodations, travel packages, and local attractions. Your primary objective is to ensure every guest interaction is positive and memorable, enhancing our client's reputation for outstanding service. Responsibilities include managing reservations, processing bookings, responding to emails and live chat inquiries, and assisting with special requests. You will utilize state-of-the-art customer relationship management (CRM) software and booking systems to efficiently manage client data and service requests. Maintaining a comprehensive knowledge of our client's offerings, including hotel amenities, tour details, and seasonal promotions, is crucial. You will also be involved in collecting customer feedback and reporting trends to management to help improve services. Excellent communication skills, both written and verbal, are essential, along with a friendly and professional demeanor. The ideal candidate possesses a deep understanding of the hospitality industry and a genuine passion for creating positive customer experiences. Previous experience in customer service, preferably within hospitality or tourism, is highly desirable. You should be adept at multitasking, handling challenging situations with grace, and working efficiently in a fast-paced virtual environment. A reliable internet connection and a dedicated, quiet workspace are required. This is a fantastic opportunity to contribute to a leading brand in the travel industry while enjoying the benefits of a fully remote position. We are looking for proactive individuals who are detail-oriented and committed to delivering excellence.
This advertiser has chosen not to accept applicants from your region.
1
Remote Hospitality Customer Service Representative
850000 My Tho, Tien Giang
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking dedicated and empathetic individuals to join their team as Remote Hospitality Customer Service Representatives. This is a fully remote position, offering the flexibility to work from anywhere within Vietnam. You will be the first point of contact for guests, providing exceptional service and support to ensure a memorable experience. If you have a passion for hospitality and outstanding communication skills, this role is perfect for you.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist guests with booking reservations, providing information about services, and resolving any issues or complaints.
- Handle guest feedback and escalate complex problems to the appropriate departments when necessary.
- Provide information on local attractions, amenities, and travel arrangements.
- Process payments and manage guest accounts accurately.
- Maintain a positive and helpful attitude, representing the brand with professionalism.
- Follow standard operating procedures to ensure consistent service quality.
- Document all customer interactions and resolutions in the CRM system.
- Proactively identify opportunities to enhance the guest experience.
- Collaborate with team members to share best practices and improve service delivery.
Qualifications:
- Previous experience in customer service, hospitality, or a related field is highly preferred.
- Excellent verbal and written communication skills in Vietnamese and English.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency with computers, including common office software and the ability to learn new systems quickly.
- A dedicated, quiet workspace with reliable high-speed internet connection.
- Ability to work independently and manage time effectively in a remote setting.
- A customer-centric mindset with a genuine desire to help others.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; further education or certifications are a plus.
- Familiarity with reservation systems is an advantage.
This advertiser has chosen not to accept applicants from your region.
2
Hospitality Operations Coordinator
65000 Nha Trang, Khanh Hoa
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly organized and proactive Hospitality Operations Coordinator to manage and streamline various operational aspects of their hospitality services. This is a fully remote position, offering the flexibility to manage tasks from any location. The ideal candidate will be responsible for coordinating daily operations, ensuring seamless guest experiences, and supporting the management team in achieving operational excellence. Your duties will include managing reservations and bookings, coordinating with different departments such as housekeeping, food & beverage, and front desk, and resolving guest inquiries or complaints efficiently. You will play a crucial role in developing and implementing operational policies and procedures to enhance service quality and efficiency. This role requires excellent communication skills for liaising with guests, staff, and vendors virtually. You will also be involved in staff scheduling, training coordination, and performance monitoring. The Hospitality Operations Coordinator will utilize various online platforms and software for booking management, customer relationship management (CRM), and operational reporting. Strong analytical skills will be needed to track key performance indicators (KPIs), identify areas for improvement, and implement solutions. This position is perfect for someone passionate about the hospitality industry, possessing strong organizational abilities, and comfortable working in a virtual environment. You should be adept at problem-solving and ensuring that all operational aspects meet the high standards expected. The role demands a keen understanding of hospitality best practices and a commitment to continuous improvement in guest services. You will be instrumental in creating positive and memorable experiences for all guests, regardless of their location.
Key Responsibilities:
Location: Nha Trang, Khanh Hoa, VN
Key Responsibilities:
- Coordinate daily hospitality operations, ensuring efficiency and quality of service.
- Manage reservation systems and bookings, optimizing occupancy and guest satisfaction.
- Liaise with various departments (housekeeping, F&B, front desk) to ensure smooth operations.
- Handle guest inquiries, requests, and complaints professionally and promptly.
- Develop and implement operational procedures and service standards.
- Assist in staff scheduling, training, and performance management.
- Monitor and analyze operational KPIs to identify areas for improvement.
- Maintain accurate records and generate operational reports.
- Manage inventory and procurement of operational supplies.
- Ensure compliance with health, safety, and sanitation regulations.
- Support marketing and sales efforts by ensuring excellent guest experiences.
- Collaborate with management to achieve departmental goals and objectives.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven experience in hospitality operations or a similar coordination role.
- Strong understanding of hotel or resort operations.
- Excellent organizational, multitasking, and problem-solving skills.
- Proficiency in property management systems (PMS) and reservation software.
- Exceptional communication and interpersonal skills for remote interaction.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-centric approach with a commitment to service excellence.
- Familiarity with relevant health and safety standards.
- Proactive attitude and ability to adapt to changing priorities.
Location: Nha Trang, Khanh Hoa, VN
This advertiser has chosen not to accept applicants from your region.
3
Hospitality Operations Manager
240000 Phuong Son
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Hospitality Operations Manager for their property in Thai Nguyen, Thai Nguyen, VN . This role is critical for ensuring the seamless delivery of exceptional guest experiences and efficient day-to-day operations. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for service excellence.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee daily operations of the hospitality venue, including front desk, housekeeping, food and beverage, and events.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage and motivate a diverse team of hospitality professionals, fostering a positive work environment.
- Ensure adherence to high standards of service quality, cleanliness, and presentation.
- Control operational costs, manage budgets, and optimize resource allocation.
- Develop and implement training programs for staff to enhance service skills and product knowledge.
- Handle guest complaints and feedback promptly and effectively, aiming for resolution and guest retention.
- Collaborate with marketing and sales teams to drive business growth and maximize revenue.
- Ensure compliance with all health, safety, and hygiene regulations.
- Manage inventory and supply chain for F&B and other operational needs.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Contribute to strategic planning and business development initiatives for the venue.
- Maintain relationships with suppliers and vendors to ensure quality and cost-effectiveness.
- Implement new service offerings and operational improvements.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 4 years of experience in a management role within the hospitality industry.
- Proven track record of success in managing hotel, resort, or restaurant operations.
- Strong leadership, decision-making, and problem-solving abilities.
- Excellent communication, interpersonal, and customer service skills.
- In-depth knowledge of hospitality operations, including F&B, front office, and housekeeping.
- Financial acumen, including budgeting and cost control.
- Familiarity with hospitality management software and systems.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
4
Hospitality Operations Manager
550000 Haiphong , Haiphong
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
We are seeking a dynamic and experienced Hospitality Operations Manager to oversee the day-to-day operations of our esteemed establishment. This crucial role involves ensuring exceptional guest experiences, managing staff, and optimizing operational efficiency. The ideal candidate will have a deep understanding of the hospitality industry, strong leadership skills, and a passion for delivering superior service. You will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and event services. Key duties include developing and implementing operational policies, managing budgets, forecasting demand, and ensuring compliance with health and safety standards. Your ability to motivate and train staff, resolve guest issues promptly, and maintain high service standards will be paramount. We are looking for a results-oriented individual with excellent problem-solving abilities and a keen eye for detail. This hybrid role, based in **Haiphong, Hai Phong, VN**, offers a flexible work environment where you can balance your time between strategic planning and hands-on management. You will play a vital role in enhancing guest satisfaction, driving revenue, and contributing to the overall success of our hospitality business. Join us to lead a dedicated team and create memorable experiences for our guests.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee daily operations of all hospitality departments.
- Manage and develop a high-performing team of staff.
- Ensure exceptional customer service and guest satisfaction.
- Develop and manage departmental budgets and control costs.
- Implement and enforce operational policies and procedures.
- Monitor inventory levels and manage supplier relationships.
- Address and resolve guest complaints and operational issues promptly.
- Conduct regular staff training and performance evaluations.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven experience in hospitality operations management.
- Strong leadership, communication, and interpersonal skills.
- Excellent understanding of hotel and restaurant operations.
- Experience with property management systems (PMS) and POS systems.
- Ability to manage budgets and control expenses.
- Problem-solving and decision-making skills.
This advertiser has chosen not to accept applicants from your region.
5
Senior Hospitality Manager
81000 Bien Hoa, Dong Nai
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a results-driven and customer-focused Senior Hospitality Manager to oversee operations and enhance guest experiences at our premier establishment. This role is instrumental in ensuring the highest standards of service across all guest touchpoints. You will be responsible for managing daily operations, including front desk, housekeeping, food and beverage, and guest services. The Senior Hospitality Manager will lead and motivate a diverse team, fostering a culture of exceptional service and operational efficiency. Your duties will include implementing service standards, monitoring guest feedback, and resolving any guest issues promptly and professionally. You will also be involved in budgeting, cost control, and revenue management to optimize profitability. The ideal candidate will have a strong background in hotel or resort management, with proven experience in leading teams and managing operational aspects of hospitality. Excellent leadership, communication, and problem-solving skills are essential. You should possess a deep understanding of the hospitality industry, market trends, and customer expectations. This role requires a strategic thinker who can identify opportunities for service improvement and business growth. The ability to work collaboratively and adapt to a dynamic environment is key.
Responsibilities:
Responsibilities:
- Oversee day-to-day operations of the establishment, ensuring seamless service delivery.
- Lead, train, and motivate the hospitality team to achieve service excellence.
- Implement and maintain high standards of guest service and satisfaction.
- Manage front desk operations, reservations, and check-in/check-out procedures.
- Supervise housekeeping, food and beverage, and other guest-facing departments.
- Handle guest complaints and resolve issues effectively and efficiently.
- Monitor operational costs and implement cost-saving measures.
- Contribute to revenue management and pricing strategies.
- Ensure compliance with health, safety, and sanitation regulations.
- Develop and implement strategies to enhance guest experience and loyalty.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of experience in hospitality management, with progressive responsibility.
- Proven leadership skills and experience managing diverse teams.
- Strong understanding of hotel operations, including front office, housekeeping, and F&B.
- Excellent customer service and problem-solving skills.
- Proficiency in hospitality management software (PMS).
- Strong financial acumen and experience with budgeting and cost control.
- Excellent communication and interpersonal skills.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Hospitality professionals Jobs in Vietnam !
6
Revenue Manager - Hospitality
970000 Can Tho , Can Tho
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking an analytical and results-oriented Revenue Manager to optimize revenue streams for their properties in Can Tho, Can Tho, VN . This role offers a hybrid work arrangement, blending office-based strategy with remote operational oversight. You will be responsible for developing and implementing effective revenue management strategies to maximize occupancy, average daily rate (ADR), and overall revenue. Key responsibilities include forecasting demand, analyzing market trends and competitor activity, managing pricing and inventory strategies across all distribution channels, and optimizing online travel agencies (OTAs) and direct booking channels. You will collaborate closely with the sales, marketing, and operations teams to ensure seamless execution of revenue initiatives. The ideal candidate will have a Bachelor's degree in Hospitality Management, Business, or a related field, with a proven track record in revenue management within the hotel or tourism industry. Strong analytical skills, proficiency in revenue management systems and tools (e.g., Opera, IDeaS), and a deep understanding of market dynamics are essential. Excellent communication, negotiation, and leadership abilities are required to effectively manage pricing strategies and collaborate with stakeholders. This is an exciting opportunity to contribute to the financial success of a leading hospitality brand and further your career in a thriving sector. Join our client's dedicated management team and drive revenue growth through strategic insights and data-driven decisions.
This advertiser has chosen not to accept applicants from your region.
7
Hospitality Marketing Manager
65000 Nha Trang, Khanh Hoa
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading player in the vibrant hospitality sector, is looking for a dynamic and results-oriented Hospitality Marketing Manager to oversee their marketing strategies. This role is perfect for a creative professional who can blend strategic planning with hands-on execution to drive bookings, enhance brand visibility, and elevate the guest experience. You will be responsible for developing and implementing comprehensive marketing campaigns across various channels, including digital, social media, print, and public relations. This includes managing content creation, email marketing, SEO/SEM, and advertising initiatives to reach target audiences effectively.
Key responsibilities involve conducting market research to identify trends and opportunities, analyzing campaign performance, and optimizing strategies for maximum ROI. You will also manage the marketing budget, build strong relationships with media partners and influencers, and contribute to the overall brand development of our client's properties. The ideal candidate will have a proven track record in marketing, specifically within the hospitality or tourism industry, demonstrating success in increasing occupancy rates and revenue. Experience with CRM systems and marketing automation tools is highly desirable. A strong understanding of customer segmentation and loyalty programs is also essential.
This role offers a hybrid work arrangement, providing a balance between in-office collaboration and remote flexibility. Excellent communication, interpersonal, and project management skills are paramount. You should be a strategic thinker with a creative flair and a passion for delivering exceptional guest experiences. A Bachelor's degree in Marketing, Business Administration, Hospitality Management, or a related field, along with at least 5 years of relevant marketing experience, is required. If you are passionate about hospitality and eager to make a significant impact in a growing industry, we encourage you to apply and join our team.
Key responsibilities involve conducting market research to identify trends and opportunities, analyzing campaign performance, and optimizing strategies for maximum ROI. You will also manage the marketing budget, build strong relationships with media partners and influencers, and contribute to the overall brand development of our client's properties. The ideal candidate will have a proven track record in marketing, specifically within the hospitality or tourism industry, demonstrating success in increasing occupancy rates and revenue. Experience with CRM systems and marketing automation tools is highly desirable. A strong understanding of customer segmentation and loyalty programs is also essential.
This role offers a hybrid work arrangement, providing a balance between in-office collaboration and remote flexibility. Excellent communication, interpersonal, and project management skills are paramount. You should be a strategic thinker with a creative flair and a passion for delivering exceptional guest experiences. A Bachelor's degree in Marketing, Business Administration, Hospitality Management, or a related field, along with at least 5 years of relevant marketing experience, is required. If you are passionate about hospitality and eager to make a significant impact in a growing industry, we encourage you to apply and join our team.
This advertiser has chosen not to accept applicants from your region.
8
Event Coordinator - Hospitality
01000 Bien Hoa, Dong Nai
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dynamic and organized Event Coordinator to support their hospitality operations in Bien Hoa. This role operates on a hybrid basis, allowing for a mix of remote planning and on-site execution. You will be responsible for assisting in the planning, coordination, and execution of various events, including corporate functions, banquets, and social gatherings. The ideal candidate will have a passion for the hospitality industry, excellent organizational skills, and a strong ability to manage multiple tasks simultaneously. This is a fantastic opportunity to contribute to memorable guest experiences and develop your event management career.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Assist in the planning and coordination of all aspects of events, including venue selection, catering, AV equipment, and entertainment.
- Manage event logistics, ensuring all requirements are met on time and within budget.
- Liaise with clients to understand their event needs and provide exceptional customer service.
- Coordinate with internal departments (e.g., F&B, Banquets, Sales) to ensure seamless event execution.
- Prepare event contracts, proposals, and timelines.
- Oversee on-site event operations, troubleshoot issues, and ensure client satisfaction.
- Manage event budgets and process payments.
- Maintain positive relationships with vendors and suppliers.
- Assist in marketing and promotional activities for events.
- Conduct post-event evaluations and gather client feedback.
- Stay updated on event industry trends and best practices.
Qualifications:
- Diploma or Bachelor's degree in Hospitality Management, Tourism, Marketing, or a related field.
- 1-2 years of experience in event planning, coordination, or a related role in the hospitality sector.
- Strong organizational and time management skills, with the ability to multitask effectively.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite.
- Knowledge of event management software is a plus.
- Ability to work flexible hours, including evenings and weekends, as required by event schedules.
- Ability to work effectively in a hybrid environment, balancing remote planning with on-site duties.
- A positive attitude and a customer-focused approach.
This advertiser has chosen not to accept applicants from your region.
9