9 Hospitality Professionals jobs in Hanoi

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

a. Customer Care (80%)
- Train analysts from corporate clients to use the product
- Answer product problems
- Support data needs arising from customers
- Upsell for existing customers

b. Documentation (20%)
- Follow up the procedures, renew the contract
- Coordinate the implementation of Data mining products with the Data Analysis Team to make in-depth data reports for customers.
- Coordinate the implementation of product manuals or introduce features to customers
- Synthesize customer feedback about products, transfer information to Data and BA departments to upgrade product systems
- Report weekly, monthly and quarterly work situation to the Head of Department/ Direct Manager

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
14 - 16 Annual Paid Leave
Bao Viet Health Care
Competitive Salary & Bonus

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Education: Bachelor's degree with major in Economics
- Experience: Min 02-year experiences as Sales / Consultant / Customer Service for financial products
- Skill:

- Good command of English (TOEIC 700, IELTS 6.0)
- Excellent communication skill
- Problem-solving skill
- Proficiency in MS. Word and MS. Excel
- Teamwork skill
- Understand and analyze basic financial statement
- Attitude: Independent
- Knowledge: General knowledge on financial industry
- Remuneration package:

- Negotiable salary and incentive / bonus scheme
- Opportunity to work with leading financial experts and Japanese experts, and work in an innovative and professional work environment.
- Entitled to open career path.
- Working within an open, supportive, young and dynamic team environment
- Other benefits such as insurance, company retreat, monthly team outings and events.
- Policies on social insurance, health insurance, unemployment insurance, labor insurance and other benefits in accordance with the provisions of the Labor Law.
- 5 working days per week (Monday to Friday).

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Trung cấp - Nghề
Không yêu cầu

**ABOUT ESOFT**

Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.

Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.

The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.

**At Esoft, we encourage all applicants from minorities, women, people with disabilities, and all other qualified applicants.**

**To provide customer care**:

- Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event.
- Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties.
- Support Customer Service Manager and Customer Service Team Leader to develop and implement customer reward activities such as Tet, Christmas gifts.

**To handle customer requests/ complaints and propose a solution**
- Filter and assign requests to the relevant team/person.
- Monitor and follow up on the progress of resolving requests.
- Ensure requests are handled properly and on-time
- Raise a voice and/or alarm the CS Executive if there are any critical customer-related matters.
- Propose solutions to customer requests/ complaints.

**To manage customer database and customer relationships**
- Update and maintain the customer information records, contact list.
- Develop and maintain customer relationships.

**To support Production and other departments in customer-related matters**
- Contact and inform customers in any production matters that Production requires such as bad inputs, instruction clarification, wrong quantity, additional editing charge, etc.
- Support Production in checking any order related matters such as instruction, input.
- Support Production in downloading, uploading, and order creation properly and on-time.
- Transfer finished materials to customers in case it cannot be transferred via systems
- Contact and inform customers in any system matters that System/IT requires such as system errors, system upgrade, system feature launch, etc.
- Contact and inform customers of any billing matters that Accounting requires.
- Greet new customers
- Implement seasonal customer-related production workflow.
- Propose a solution for improvement of IT infrastructure and system for customer service activities.

**Others related tasks as assigned**
- Support Customer Service Manager and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
- Support Customer Service Manager and Customer Service Supervisor in provide on-job training, coaching, mentoring to the team members.
- Identify areas for quality management optimization/improvements and promote improvement activities of department working processes, workflows.
- Ensure customer service standards are aligned with the corporate standards/values

**DESIRED SKILLS & EXPERIENCE**
- Education: University degree in English, Customer Service, Marketing & Sales, etc. are preferable
- Experience:No working experience required
- Experience with quality assurance and quality management for graphics and photos is an advantage.
- Languages: Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.
- Good communication skills.
- Patient personality.
- Self-motivated with strong team skills, a high degree of punctuality.
- Hard-working and good health.

** IMPORTANT NOTICE**:

- Willingness to work in shifts (6:30am - 2:30pm, 2:30pm - 10:30pm, 10:30pm - 6:30am)
- Alternately work by week (one week for a shift)

**WHAT WE OFFER**
We offer you an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.

**Application deadline**:
Ongoing

**Mô tả công việc**:
(Mức lương: Thỏa thuận)1. Position summary: The Customer Service Manager is responsible for managing and developing the Customer Service team to meet budget, setting up to achieve KPI requirements, parallel with maintaining and developing a strong business partnership at all levels with existing customers. This position will work closely with products and overseas departments, and related managers to develop sales and servicing strategies that enable the team to achieve the budget as well as analyze VIP customers’ P/L, proportion and maintain customers’ retention and satisfaction. 2. Duties and responsibilities: - Set and evaluate the monthly and yearly budget and KPI for the teams under your management. - Identify areas and improvements and generate solutions for new challenges. - Oversee cost-effectiveness, productivity, and the provision of customer support procedures. - Review and analyze customer insights, then provide development plans that focus on a continuous improvement and innovation. - Ensure team members are up to date on all current industry related news and regulations. - Liaison with internal departments to develop SOP, KPI, action plan and other procedures. - Promote company products such as BSA, charter, TPEB, and so on to existing customers and set up strategies to develop potential accounts, to fill up the space company procured. - Interpret and analyze sales information to maximize sales, profit and feedback recommendations to management and sales team. - Work with senior team members to identify and manage company risks that might prevent growth. - Implement a training for team members to sell all KWE’s products such as Ocean, Air, CBT, Warehouse, VAS Services, both inbound and outbound. - Participate in MBR and QBR internal company, or with customers if needed. - Make regular reports to management.
**Chức vụ**: Trưởng nhóm/Trưởng phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Lương tháng 13

Gói chăm sóc sức khỏe Bảo Việt
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Đào Tạo Bán Hàng

Đại Học
Không yêu cầu

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

In Office

**DETAILED TASKS**

**You have to input both of English & Vietnamese. The English version is preferred the first**:
**1. **Kiểm soát và thực hiện việc **trả lời điện thoại của khách hàng(Monitor and handle hotline calls from clients)**
- Giải đáp thắc mắc của khách hàng về hợp đồng và quy định hành chính liên quan đến hợp đồng bảo hiểm _(Reply clients’ inquiries about policy and admin procedures related to policy) _
- Hướng dẫn khách hàng thực hiện thủ tục hành chính khi khách hàng yêu cầu
- (Guide clients to fullfil admin procedures according to clients’ requests) _
- Tư vấn khách hàng duy trì hợp đồng
- (Handle policy conservation) _
- Kiểm tra và trả lời tin nhắn của Khách hàng từ hộp thư thoại hàng ngày
- (Check & reply daily messages from telephone box) _
- Tiếp nhận khiếu nại khách hàng và phối hợp với nhân viên/bộ phận liên quan giải quyết khiếu nại
- (Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients) _
- Thực hiện các công việc liên quan đến khiếu nại từ Khách hàng
- (Complaint handling) _
- Thực hiện thay đổi thông tin hợp đồng bảo hiểm qua điện thoại theo yêu cầu của khách hàng
- (Process policy changes via phone when client requests as requirements) _

**2. **Kiểm soát và **t **hực hiện các cuộc gọi chủ động đến khách hàng (Monitor and handle outbound calls to clients)**:

- Liên hệ tư vấn và giải đáp thắc mắc của KH sau cuộc gọi chúc mừng hợp đồng mới cấp
- (Handle call-back for welcome calls). _
- Kiểm tra ngẫu nhiên HĐ trước khi cấp theo yêu cầu của bộ phận thẩm định
- (Random check call to client before issuing policy) _
- Kiểm tra ngẫu nhiên KH tham gia HĐBH liên kết đầu tư/ liên kết chung trước khi cấp
- (Randome check call to client buying RPUL & UL products) _
- Liên hệ KH theo danh sách từ POS
- (Policy suspense, unsuccessful bank-transfer ) _
- Thực hiện liên hệ KH theo danh sách hàng quý của bộ phận Quan hệ Khách hàng
- (Quarterly mini-survey to clients as Customer Relationship Unit’s request). _
- Thực hiện các cuộc gọi chủ động khác đến Khách hàng khi được phân công
- (Other outbound call as assigned. _
- Liên hệ gọi điện để giải đáp các yêu cầu, thắc mắc của Khách hàng gửi đến qua Thư điện tử hoặc các phương tiện truyền thông như trang web PWS, Zalo, Faceboook

**4. Kiểm soát và thực hiện việc huấn luyện/hướng dẫn cho các nhân viên mới và buổi họp chia sẻ thủ tục hành chính với bộ phận kinh doanh (Monitor and conduct training refreshment for new staff and have administration presentations to agency force)**
- Thực hiện huấn luyện cho các nhân viên mới
- (Conduct tranining for new comers) _
- Thực hiện buổi họp chia sẻ với bộ phận kinh doanh
- (Have administration presentation to agency force) _

**5. C **ác công việc khác (Other tasks)**
- Đảm bảo thông tin của khách hàng được bảo quản tuyệt mật tại các khu vực phụ trách
- (Ensure client’s information is kept confidential at respective locations) _
- Tuân thủ các chính sách/ quy định của công ty
- (Ensure company policies/ regulatory/ requirements are followed at respective location) _
- Hỗ trợ thực hiện công việc của bộ phận khi cần
- (Support daily team tasks when necessary) _
- Hỗ trợ công việc khi đồng nghiệp nghỉ phép
- (Back up for Colleague) _
- Đảm bảo hoàn tất công việc hàng ngày chính xác và kịp thời
- (Ensure to complete daily work exactly and timely) _
- Quản lý tài sản, cơ sở vật chất và chi tiêu của văn phòng
- (Control expenses within budget and manage office property) _
- Thực hiện các công việc theo sự chỉ định của cấp quản lý trực tiếp
- (Perform tasks when assigned by direct management). _

**Ghi chú khác**:
Khi có sự thay đổi yêu cầu công việc cho nhân viên thì sẽ có sự thống nhất lại bảng mô tả công việc
- (In case of change in job assignment for CC staff, the job description will be adjusted accordingly) _

**The opportunity
**4-5 sentence summary of role and day to day tasks.

**Responsibilities**:

- Responsibil

**JOB SCOPE** Be responsible for directly report to the Property Manager, ensure the working performance and services quality of the customer service department. The Customer Service (CS) Manager will be responsible for managing staff of the reception team and providing professional training for staff to help them to be ready to serve with an enthusiastic, friendly, professional and efficient attitude. He/she must work closely with the other department in the building to ensure the best service is provided to clients.

**RESPONSIBILITIES**
- Develop and implement the standardized work procedure for the department.
- Recruit, supervise, evaluate, monitor, and train staff.
- Delegate daily tasks for staff and follow-up to completion.
- Check daily track book of the reception team.
- Prepare weekly and monthly report of the customer service department.

Other tasks include but not limited to
- Assist the Property Manager and Assistant Property Manager in updating the list of tenants, including temporary guests as well as members of the company visiting the building.
- Manage the keys keeping as well as delivery and reception.
- Always satisfy tenants, resolve requests, messages, questions, comments, suggestions, tenants and guests’ transportation requests effectively with enthusiastic attitude.
- Inform the relevant team/ department and the management office about the requirements, questions and comments, etc. of tenants, and ensure that these issues are addressed thoroughly.
- Develop and maintain plans to provide the best service to meet the needs of tenants.
- Ensure that all furniture, equipment, decorators and/ or equipment in or outside the reception area are in a neat, tidy and well-functioning condition. When necessary, coordinate with the management office and other departments in terms of repair and sanitation to complete the work in the shortest time.
- Supervise the handover of the apartment/rented area to tenants/residents.

**Requirements**:

- Minimum 8 years of working experiences, of which at least 2 years working in the same position in hospitality industry (hotel/ real-estate/ property management)
- Good at communication both in Vietnamese and English
- Wow-service mindset, well-organized and multi-tasking ability
- Work well in team or individual
- Good at critical thinking or problem solving
- Good at computer literacy

**Benefits**:

- Competitive salary and other allowances
- 13-month salary bonus
- Premium healthcare insurance is provided other than compulsory insurance
- Annual leaves in accordance with regulatory
- Team building
- Professional working environment with international working standards
- Opportunity to move up your career.

**Job Information**:
Job Family

**CSR***

Work Arrangement

**WFH***

City

**Hanoi***

State/Province

**Ha Noi***

Country

**Viet Nam***

**Soar Globally in the World of Blockchain: Elevate Your Customer Service Career Today!**

At the forefront of the global blockchain ecosystem stands our client, whose comprehensive product suite includes the largest digital asset exchange. With a mission to become the infrastructure provider for the crypto industry's future, they are committed to harnessing Web3 technology for positive impact. As a non-profit organization, our client is deeply devoted to empowering and protecting users in a digitally connected world. Since their inception, user protection has been their top priority, leading them to implement cutting-edge security measures and strict data privacy controls across their ecosystem. Joining our client's team presents an exciting opportunity to contribute to the forefront of the crypto industry, shaping a safer and more prosperous digital landscape for all.

**A preview of your role**

**_
Dive into the exciting details of your role:_**
- Employment type: Full-time- Shift: Shifting- Work setup: Remote/ Work from Home

**Unlock the keys to success in this opportunity**
- Bachelor's degree or above in a relevant field.
- Minimum of 1 year of experience in customer service, preferably in finance or e-commerce.
- Demonstrated integrity, attention to detail, and a strong sense of responsibility.
- Excellent communication skills, both written and verbal, with the ability to articulate complex concepts clearly and concisely.
- Proven ability to thrive in a fast-paced environment and handle pressure with professionalism and composure.
- Flexible availability to work various shifts, including nights and weekends, as needed.
- Genuine passion for the customer service industry and a positive attitude toward the crypto industry.
- Personal or professional experience with cryptocurrency is highly desirable.
- Bilingual proficiency in English and Vietnamese.

**Discover the thrilling prospects that await you**
- Assist customers with account-related issues, technical troubleshooting, and general inquiries about Binance's products and services.
- Provide accurate and helpful information to customers regarding cryptocurrency trading, security measures, and account management procedures.
- Collaborate with internal teams to resolve escalated issues and ensure a seamless customer experience.
- Maintain thorough documentation of customer interactions and adhere to established service protocols and guidelines.
- Continuously strive to exceed performance targets and contribute to the overall success of the customer service team.

**Why embark on a journey with us?**
- Remote/Work from Home
- Career growth opportunities
- Diverse and supportive work environment
- Upskilling: Emapta Academy

**Who are we?**

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Vietnam. Our diverse roster of over 700 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Vietnam.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Vietnamese warmth. Ou organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Vietnam.

EmaptaExperience

IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New Zealand

Location: 30 Trieu Viet Vuong, Hai Ba Trung, Ha Noi
- Instruct and register IELTS test takers from different sources.
- Handle other test-related requests from test takers when needed.
- Cross-sell relevant IDP services where appropriate.
- Process all and handle relevant first level feedback and comments in a timely and professional manner.
- Process other relevant administrative procedures (payment confirmation, test fee refund, additional results, etc.).
- Make sure that information brochures/ leaflets are available on all information at all the time for customers.
- Maintain filing system of IELTS materials and ensure tight security is upheld at each touchpoint.
- Support other back-office tasks when needed
- Assistance in other matters pertaining to IELTS and other examinations administration.

**Job Requirement**:

- Minimum 2 years of experience working in a customer service/sales environment, preferably in the services industry.
- Good communication skills (in both Vietnamese and English)
- Integrity - being honest, confidential and ethical.
- Attention to detail - being careful about detail and thorough in completing tasks.
- Dependability - being reliable, responsible, multi-task, and handle tasks under high pressure.
- Cooperation - being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Concern for Others - teamwork, being sensitive to other’s feelings, understanding and helpful on the job.

**Benefits**:

- 13th month salary.
- Annual bonus
- Good chance to study and develop career path stably
- Opportunities to be trained in the professional environment to maximize your potential
- English Training scholarship for staff and family members at ACET.
- 15 working-days recreation leave, 10 days sick leave.
- Annual medical examination.
- Outing Trip.
- Other benefits according to IDP’s policy.

Mô tả công việc
- Monitor and improve processes to improve KPIs, customer experience, and work productivity.
- Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
- Develop training plans for your team members.
- Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.

Yêu cầu ứng viên
- Team leader experience: at least 2 years, team size from 10
- Experience with e-commerce/logistic industry or relevant industries.
- Willing to support customers every time they need.
- Willing to travel as needed to meet clients and attend events for renew, upsell,.
- English or Chinese: fluently

Quyền lợi
- Base salary: negotiable (20 -30 gross)
- KPI bonus
- 13 + 14th bonus
- Annual trip
- 15 days annual leave
- Insurance full gross salary