416 Hospitality Staff jobs in Vietnam
Remote Hospitality Guest Services Manager
44000 Hoang Hoa
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Our client is seeking a passionate and customer-centric Remote Hospitality Guest Services Manager to enhance the guest experience for their patrons. This is a fully remote position, enabling you to manage and elevate guest interactions from any location. You will be responsible for overseeing and coordinating guest services operations, ensuring that every guest receives exceptional care and support throughout their journey. The ideal candidate will have a solid background in the hospitality industry, with demonstrated experience in customer service management, problem-solving, and team leadership. You will act as a key liaison between guests and various hotel departments, addressing inquiries, resolving complaints, and ensuring a seamless and memorable stay. This role requires outstanding communication skills, a proactive approach to service, and the ability to manage multiple tasks efficiently in a remote setting. Key responsibilities include developing and implementing guest service standards, training front-line staff, managing online reviews and feedback, and identifying opportunities to improve the overall guest experience. You will also be involved in service recovery initiatives and ensuring high levels of guest satisfaction. We are looking for an individual who is dedicated to service excellence and can motivate teams to achieve outstanding results. This is an excellent opportunity to make a significant impact on guest loyalty and satisfaction from a remote position, contributing to the reputation and success of the hospitality brand.
Responsibilities:
Responsibilities:
- Oversee and manage all aspects of guest services operations.
- Develop and implement exceptional guest service standards and protocols.
- Train and mentor front-line staff to deliver superior guest experiences.
- Respond promptly and effectively to guest inquiries, requests, and complaints.
- Manage online reputation and address guest feedback across various platforms.
- Implement service recovery procedures to resolve guest issues and ensure satisfaction.
- Identify opportunities for service improvement and collaborate on enhancement initiatives.
- Ensure seamless coordination between guest services and other hotel departments.
- Monitor guest feedback and satisfaction metrics, reporting on key trends.
- Maintain a high level of professionalism and customer focus in all interactions.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field, or equivalent experience.
- Minimum of 4 years of experience in hospitality management, with a focus on guest services.
- Proven track record of delivering exceptional customer service and managing guest relations.
- Strong understanding of hotel operations and industry best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
- Ability to manage and motivate teams remotely.
- Strong organizational and time management skills.
- Fluency in English and Vietnamese is essential.
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Remote Hospitality Customer Service Representative
850000 My Tho, Tien Giang
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Our client is seeking dedicated and empathetic individuals to join their team as Remote Hospitality Customer Service Representatives. This is a fully remote position, offering the flexibility to work from anywhere within Vietnam. You will be the first point of contact for guests, providing exceptional service and support to ensure a memorable experience. If you have a passion for hospitality and outstanding communication skills, this role is perfect for you.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist guests with booking reservations, providing information about services, and resolving any issues or complaints.
- Handle guest feedback and escalate complex problems to the appropriate departments when necessary.
- Provide information on local attractions, amenities, and travel arrangements.
- Process payments and manage guest accounts accurately.
- Maintain a positive and helpful attitude, representing the brand with professionalism.
- Follow standard operating procedures to ensure consistent service quality.
- Document all customer interactions and resolutions in the CRM system.
- Proactively identify opportunities to enhance the guest experience.
- Collaborate with team members to share best practices and improve service delivery.
Qualifications:
- Previous experience in customer service, hospitality, or a related field is highly preferred.
- Excellent verbal and written communication skills in Vietnamese and English.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency with computers, including common office software and the ability to learn new systems quickly.
- A dedicated, quiet workspace with reliable high-speed internet connection.
- Ability to work independently and manage time effectively in a remote setting.
- A customer-centric mindset with a genuine desire to help others.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; further education or certifications are a plus.
- Familiarity with reservation systems is an advantage.
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Hospitality Operations Manager
100000 An Cu, An Giang
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Our client, a renowned establishment in the hospitality sector, is looking for a dynamic and experienced Hospitality Operations Manager to oversee daily operations in Hanoi, Hanoi, VN . This hands-on role requires a leader who is passionate about guest satisfaction and operational efficiency. You will be responsible for managing all aspects of hotel or restaurant operations, including staff management, customer service, inventory control, budgeting, and ensuring compliance with health and safety standards. Key responsibilities include leading and motivating the operational team, developing and implementing service standards, managing front desk, housekeeping, food and beverage, and other departments as applicable. The ideal candidate will have a degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in hotel or restaurant management. Strong leadership, communication, and problem-solving skills are essential. You should be proficient in hotel management software and POS systems. Experience in budget management and financial reporting is crucial. The ability to work flexible hours, including evenings and weekends, is required. We are looking for an individual with a keen eye for detail, a commitment to excellence, and a passion for creating memorable guest experiences. Join our client's esteemed team and contribute to their reputation for outstanding service and quality.
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Hospitality Operations Manager
400000 Hoang Hoa
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Our client is a renowned hospitality group seeking an experienced and dynamic Hospitality Operations Manager to oversee their operations in Thanh Hoa, Thanh Hoa, VN . This is a crucial on-site role responsible for ensuring the smooth and efficient day-to-day running of all hotel departments, maintaining exceptional service standards, and driving profitability. The successful candidate will be a hands-on leader with a passion for guest satisfaction and a strong understanding of hotel management principles.
Key responsibilities include managing and supervising front office, housekeeping, food and beverage, and maintenance departments. You will be responsible for staff training and development, performance management, and ensuring adherence to company policies and procedures. The Operations Manager will also oversee inventory management, cost control, and budgeting for operational expenses. Guest complaint resolution and proactive measures to enhance guest experiences are paramount. This role requires a thorough understanding of hospitality software systems, including property management systems (PMS) and point-of-sale (POS) systems.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in hotel operations, with a minimum of 2 years in a management or supervisory capacity. Proven leadership abilities, excellent communication and interpersonal skills, and a strong work ethic are essential. You must be adept at problem-solving, decision-making, and multitasking in a fast-paced environment. A deep commitment to customer service and a positive attitude are critical for success in this role. Fluency in Vietnamese and English is required. Join our team in Thanh Hoa, Thanh Hoa and contribute to delivering unforgettable guest experiences.
Key responsibilities include managing and supervising front office, housekeeping, food and beverage, and maintenance departments. You will be responsible for staff training and development, performance management, and ensuring adherence to company policies and procedures. The Operations Manager will also oversee inventory management, cost control, and budgeting for operational expenses. Guest complaint resolution and proactive measures to enhance guest experiences are paramount. This role requires a thorough understanding of hospitality software systems, including property management systems (PMS) and point-of-sale (POS) systems.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in hotel operations, with a minimum of 2 years in a management or supervisory capacity. Proven leadership abilities, excellent communication and interpersonal skills, and a strong work ethic are essential. You must be adept at problem-solving, decision-making, and multitasking in a fast-paced environment. A deep commitment to customer service and a positive attitude are critical for success in this role. Fluency in Vietnamese and English is required. Join our team in Thanh Hoa, Thanh Hoa and contribute to delivering unforgettable guest experiences.
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Hospitality Operations Manager
200000 Phuong Son
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Our client, a prestigious establishment within the Hospitality & Tourism sector, is seeking an experienced and results-oriented Hospitality Operations Manager for their operations in Thai Nguyen, Thai Nguyen, VN . This critical role will oversee the day-to-day operations of our facilities, ensuring the highest standards of guest service, operational efficiency, and profitability. You will be instrumental in managing various departments, including front desk, housekeeping, food and beverage, and event management, to deliver exceptional guest experiences.
As the Hospitality Operations Manager, your responsibilities will include developing and implementing operational policies and procedures to enhance service quality and efficiency. You will manage departmental budgets, control costs, and identify opportunities for revenue enhancement. Leading, training, and motivating a diverse team of hospitality professionals will be a key focus. Ensuring compliance with all health, safety, and hygiene regulations is paramount. You will handle guest feedback and complaints, resolving issues promptly and effectively to maintain high levels of customer satisfaction. Performance monitoring of all operational departments and implementing improvement plans will be crucial.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of progressive experience in hotel or hospitality management is required, with at least 2 years in a managerial capacity. Proven ability to manage budgets, control costs, and drive profitability. Strong leadership, team management, and interpersonal skills are essential. Excellent problem-solving abilities and a commitment to delivering outstanding customer service. Familiarity with property management systems (PMS) and hotel operations software is preferred. You should have a deep understanding of the hospitality industry and a passion for creating memorable guest experiences. This is a hands-on role requiring a proactive and dedicated individual to ensure smooth and successful operations in Thai Nguyen, Thai Nguyen, VN .
As the Hospitality Operations Manager, your responsibilities will include developing and implementing operational policies and procedures to enhance service quality and efficiency. You will manage departmental budgets, control costs, and identify opportunities for revenue enhancement. Leading, training, and motivating a diverse team of hospitality professionals will be a key focus. Ensuring compliance with all health, safety, and hygiene regulations is paramount. You will handle guest feedback and complaints, resolving issues promptly and effectively to maintain high levels of customer satisfaction. Performance monitoring of all operational departments and implementing improvement plans will be crucial.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of progressive experience in hotel or hospitality management is required, with at least 2 years in a managerial capacity. Proven ability to manage budgets, control costs, and drive profitability. Strong leadership, team management, and interpersonal skills are essential. Excellent problem-solving abilities and a commitment to delivering outstanding customer service. Familiarity with property management systems (PMS) and hotel operations software is preferred. You should have a deep understanding of the hospitality industry and a passion for creating memorable guest experiences. This is a hands-on role requiring a proactive and dedicated individual to ensure smooth and successful operations in Thai Nguyen, Thai Nguyen, VN .
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Hospitality Operations Manager
35000 Nam Dinh , Nam Dinh
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Our client is seeking a dynamic and experienced Hospitality Operations Manager to oversee the daily operations of a prestigious establishment in Nam Dinh, Nam Dinh, VN . This role is critical to ensuring exceptional guest experiences, efficient service delivery, and profitable operations. The ideal candidate will have a proven track record in hospitality management, a passion for service excellence, and strong leadership skills. You will be responsible for managing all front-of-house and back-of-house departments, ensuring seamless coordination and high standards across the board. Responsibilities include:
- Directing and managing all hotel/restaurant departments to achieve optimal performance and guest satisfaction.
- Developing and implementing operational strategies to enhance service quality and efficiency.
- Monitoring and controlling departmental budgets, labor costs, and inventory to maximize profitability.
- Ensuring compliance with all health, safety, and sanitation regulations.
- Recruiting, training, motivating, and managing the performance of all department heads and staff.
- Implementing and maintaining high service standards for all guest interactions.
- Managing guest relations and resolving complaints promptly and professionally.
- Overseeing marketing and sales initiatives to drive revenue and occupancy/covers.
- Conducting regular inspections of property and facilities to ensure they are maintained to the highest standards.
- Collaborating with the executive team on strategic planning and business development.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in a managerial role within the hospitality industry.
- Demonstrated leadership abilities and experience managing diverse teams.
- Strong understanding of hotel/restaurant operations, including F&B, front desk, housekeeping, and event management.
- Excellent financial acumen and experience with budgeting and P&L management.
- Exceptional customer service and interpersonal skills.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong organizational and problem-solving skills.
- A passion for creating memorable experiences for guests.
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Hospitality Operations Manager
650000 Nha Trang, Khanh Hoa
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Our client is seeking a dynamic and experienced Hospitality Operations Manager to oversee the day-to-day operations of a premier establishment. This role is crucial for ensuring exceptional guest experiences and maintaining high standards of service excellence. You will be responsible for managing various departments, including front office, food and beverage, housekeeping, and events, ensuring seamless coordination and efficient workflow. Your duties will encompass staff recruitment, training, scheduling, and performance management, fostering a positive and productive work environment. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and optimizing resource allocation to maximize profitability and guest satisfaction. You will also be responsible for upholding quality standards, ensuring compliance with health and safety regulations, and handling guest inquiries and complaints with professionalism and efficiency. The ideal candidate will possess a Bachelor's degree in Hospitality Management or a related field, coupled with several years of proven experience in a supervisory or management role within the hospitality industry. Exceptional leadership, communication, interpersonal, and problem-solving skills are essential. You must be adaptable, possess strong organizational abilities, and have a keen eye for detail. This role requires a hands-on approach, excellent customer service orientation, and the ability to thrive in a fast-paced, demanding environment. A passion for creating memorable guest experiences and a commitment to service excellence are paramount. Join our team and contribute to delivering outstanding hospitality.
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Hospitality Operations Manager
90000 Can Tho , Can Tho
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We are seeking a highly experienced and motivated Hospitality Operations Manager to oversee our operations entirely remotely. This role is responsible for ensuring the seamless and efficient functioning of all hospitality services, focusing on guest satisfaction, operational efficiency, and profitability. You will be involved in managing various departments, developing and implementing operational policies and procedures, and ensuring adherence to quality standards. The ideal candidate will have a deep understanding of the hospitality industry, including front desk operations, housekeeping, food and beverage services, and event management. Your responsibilities will include optimizing resource allocation, managing staff performance, controlling costs, and driving revenue growth through strategic initiatives. Excellent leadership, problem-solving, and communication skills are essential for success in this remote role. You will collaborate with various teams, manage supplier relationships, and ensure compliance with health, safety, and licensing regulations. This position offers a unique opportunity for a seasoned hospitality professional to manage and influence operations from a remote location.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Oversee daily operations of all hospitality departments, ensuring smooth service delivery.
- Develop and implement operational strategies to enhance guest experience and satisfaction.
- Manage departmental budgets, controlling costs and maximizing profitability.
- Ensure adherence to quality standards, health, and safety regulations.
- Lead, train, and motivate hospitality staff to achieve performance goals.
- Monitor and manage inventory of supplies and resources.
- Develop and maintain strong relationships with vendors and service providers.
- Implement and refine operational policies and procedures.
- Analyze operational data to identify trends and areas for improvement.
- Respond to and resolve customer complaints and issues effectively.
Required Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hospitality management.
- Proven track record in managing diverse hospitality operations.
- Strong knowledge of front office, housekeeping, F&B, and event management.
- Excellent leadership, interpersonal, and communication skills.
- Proficiency in budgeting, financial management, and cost control.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and manage multiple priorities in a remote setting.
- Familiarity with hotel management software and operational tools.
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Hospitality Operations Manager
55000 Hoa Sơn
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Our client, a premier hospitality group, is looking for a dynamic and experienced Hospitality Operations Manager to oversee their flagship establishment in Da Nang. This hybrid role requires a motivated professional who can blend on-site leadership with remote strategic planning and oversight. You will be responsible for ensuring the seamless delivery of exceptional guest experiences, managing day-to-day operations, and driving operational efficiency across all departments, including F&B, front office, and housekeeping. The ideal candidate will possess a strong understanding of hospitality management principles, excellent leadership skills, and a proven ability to manage staff effectively. Key responsibilities include developing and implementing operational strategies, managing budgets and controlling costs, ensuring compliance with health and safety regulations, and fostering a positive work environment for the team. You will also be involved in guest satisfaction initiatives, staff training and development, and performance management. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 4 years of progressive experience in hotel or resort management is required. Strong communication, interpersonal, and problem-solving skills are essential. You should be adept at managing multiple priorities and working under pressure. This role offers a great opportunity to lead a dedicated team and contribute to the success of a renowned hospitality brand. Be prepared to work both on-site at our Da Nang property and remotely for strategic planning and administrative tasks.
Location: Da Nang, Da Nang, VN
Location: Da Nang, Da Nang, VN
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Event Manager - Hospitality
91000 Rach Gia, Kien Giang
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Our client, a premier hospitality establishment in Rach Gia, Kien Giang, VN , is seeking an experienced and creative Event Manager. This is an on-site position requiring active involvement in all aspects of event planning and execution within the hospitality sector. The Event Manager will be responsible for overseeing a wide range of events, from corporate functions to social gatherings, ensuring seamless delivery and exceptional guest experiences. Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field. A minimum of 5 years of experience in event planning and management, preferably within the hospitality industry, is required. Proven experience in managing budgets, negotiating contracts, and coordinating with vendors is essential. Excellent organizational, project management, and multitasking skills are crucial. Strong interpersonal and communication abilities, with a focus on client satisfaction, are a must. The ability to work under pressure and adapt to changing circumstances is important. Creativity and a keen eye for detail are highly valued. Experience with event management software is a plus.
Join our client's renowned hospitality team and play a key role in creating unforgettable events. This position offers a rewarding career in a vibrant hospitality setting.
- Planning, organizing, and executing various types of events, including conferences, weddings, banquets, and social functions.
- Managing event budgets, ensuring cost-effectiveness and profitability.
- Coordinating with clients to understand their event requirements and objectives.
- Liaising with vendors, suppliers, and service providers to ensure smooth event operations.
- Overseeing event logistics, including venue setup, catering, audiovisual requirements, and staffing.
- Developing event timelines and ensuring all deadlines are met.
- Troubleshooting and resolving any issues that arise during events.
- Conducting post-event evaluations and reporting on event success.
- Building and maintaining strong relationships with clients and stakeholders.
- Staying updated on industry trends and best practices in event management.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field. A minimum of 5 years of experience in event planning and management, preferably within the hospitality industry, is required. Proven experience in managing budgets, negotiating contracts, and coordinating with vendors is essential. Excellent organizational, project management, and multitasking skills are crucial. Strong interpersonal and communication abilities, with a focus on client satisfaction, are a must. The ability to work under pressure and adapt to changing circumstances is important. Creativity and a keen eye for detail are highly valued. Experience with event management software is a plus.
Join our client's renowned hospitality team and play a key role in creating unforgettable events. This position offers a rewarding career in a vibrant hospitality setting.
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