32 Hospitality jobs in Ho Chi Minh City
Customer Service
Ho Chi Minh City
Công Ty TNHH Tuv Sud Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Monitor and track the progress of the jobs by following up with technicians for samples and test results
- Prepare test reports to customer and sales
- Send test reports to sales and customers
- Interface with customer job status, and handle inquiries
- Maintain and upkeep laboratory records and documentation
- Follow the status of the sample from the subcontract
- Follow the LMS program
- Be responsible for activities in the Customer Service Section as authorized or assigned by the Customer Service Manager and Lab Manager
- Report all activities to Report Officer
- Other duties relevant to this level are assigned by Report Officer.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Bán thời gian
**Quyền lợi được hưởng**:
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Bachelor’s Degree in Chemistry or its equivalent
- Experience in T.I.C service at least 1 year is an added advantage
- Knowledge of testing and ISO17025 is an added advantage
- English communication with B level or equivalent,
- Result and service-oriented individual who possesses initiative and good communication skills
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Đại Học
Không yêu cầu
(Mức lương: Thỏa thuận)
- Monitor and track the progress of the jobs by following up with technicians for samples and test results
- Prepare test reports to customer and sales
- Send test reports to sales and customers
- Interface with customer job status, and handle inquiries
- Maintain and upkeep laboratory records and documentation
- Follow the status of the sample from the subcontract
- Follow the LMS program
- Be responsible for activities in the Customer Service Section as authorized or assigned by the Customer Service Manager and Lab Manager
- Report all activities to Report Officer
- Other duties relevant to this level are assigned by Report Officer.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Bán thời gian
**Quyền lợi được hưởng**:
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Bachelor’s Degree in Chemistry or its equivalent
- Experience in T.I.C service at least 1 year is an added advantage
- Knowledge of testing and ISO17025 is an added advantage
- English communication with B level or equivalent,
- Result and service-oriented individual who possesses initiative and good communication skills
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Đại Học
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Executive
Ho Chi Minh City
Công ty TNHH Avery Dennison Ris Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- To respond and ensure the customer enquiries and requests are addressed in a timely manner
- To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met
- To handle customer complaints according to the Company procedures and service standard.
- To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
- To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
- To assist and back up other team members and provide supports and report to Supervisor
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Phụ cấp
- Xe đưa đón
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Bachelor’s degree.
- At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin.
- Strong written, verbal skills inEnglish - Chinese bilingual is an advantage.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
- Excellent customer service & presentation skills.
- Willing to work OT if any
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Đại Học
Không yêu cầu
(Mức lương: Thỏa thuận)
- To respond and ensure the customer enquiries and requests are addressed in a timely manner
- To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met
- To handle customer complaints according to the Company procedures and service standard.
- To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
- To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
- To assist and back up other team members and provide supports and report to Supervisor
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Phụ cấp
- Xe đưa đón
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Bachelor’s degree.
- At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin.
- Strong written, verbal skills inEnglish - Chinese bilingual is an advantage.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
- Excellent customer service & presentation skills.
- Willing to work OT if any
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Đại Học
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Manager
Ho Chi Minh City
Lixibox
Posted today
Job Viewed
Job Description
**Department**: Customer services
**Salary**: negotiable
**Commitment**: Full Time
**Location**: Hồ Chí Minh
**Job description**:
Lixibox is a full-stack one-stop omni-channel solution for luxury affordable brands to reach GenZ consumers in Vietnam, one of the fastest growing region in the world. She focuses on optimizing operation by leveraging an in-house agency and the in-house technology solutions to bring the most affective brand launching that would benefit the end consumers.
**Specifically, your responsibilities include**:
- Supervise and optimize day-to-day customer service team operations
- Ensure internal procedures are optimized to deliver the best customer experience
- Implement and monitor service level agreements (SLA)
- Monitor and Optimize customer-centric KPIs
- Set performance goals to team members, and allocate CS agents to the appropriate channel for best productivity
- Develop customer satisfaction goals and coordinate with internal teams on progress
- Implement a customer-first mindset, always finding alternatives to satisfy customers
- Ability to identify and inform other teams of potential issues that might affect customer experience
- Hire and train new customer service agents
- Cooperate with all internal departments to provide a smooth customer experience
**Requirements**:
- Bachelor’s degree in business administration or relevant field
- At least 4-year experience in Customer Service, Call Center, or Customer Experience (preferably in e-commerce, retail)
- Critical Thinking with a strong Problem-Solving mindset
- Excellent verbal and written communication skills
- The ability to maintain calm under pressure
- Thorough knowledge of the product or service the company they work for is offering
- Efficiency and organizational skills
- Detail-oriented, Focus on Result
- Dynamic, hard-working; Customer-oriented and Good listener
- Good use of English is an advantage
- Computer literacy in order to type up reports, results and details of customer interaction
**Benefits**:
- PVI Care Health Insurance
- Home-cooked lunch, coffee, tea break at the office
- Yoga Class, Ping pong at the office
- Parking - Monthly parking is covered by the company
- Happy hour party, team building party
- Discount code for employee
- Performance Bonus: will be calculated and determined based on the company’s profitability at the end of the year.
**Salary**: negotiable
**Commitment**: Full Time
**Location**: Hồ Chí Minh
**Job description**:
Lixibox is a full-stack one-stop omni-channel solution for luxury affordable brands to reach GenZ consumers in Vietnam, one of the fastest growing region in the world. She focuses on optimizing operation by leveraging an in-house agency and the in-house technology solutions to bring the most affective brand launching that would benefit the end consumers.
**Specifically, your responsibilities include**:
- Supervise and optimize day-to-day customer service team operations
- Ensure internal procedures are optimized to deliver the best customer experience
- Implement and monitor service level agreements (SLA)
- Monitor and Optimize customer-centric KPIs
- Set performance goals to team members, and allocate CS agents to the appropriate channel for best productivity
- Develop customer satisfaction goals and coordinate with internal teams on progress
- Implement a customer-first mindset, always finding alternatives to satisfy customers
- Ability to identify and inform other teams of potential issues that might affect customer experience
- Hire and train new customer service agents
- Cooperate with all internal departments to provide a smooth customer experience
**Requirements**:
- Bachelor’s degree in business administration or relevant field
- At least 4-year experience in Customer Service, Call Center, or Customer Experience (preferably in e-commerce, retail)
- Critical Thinking with a strong Problem-Solving mindset
- Excellent verbal and written communication skills
- The ability to maintain calm under pressure
- Thorough knowledge of the product or service the company they work for is offering
- Efficiency and organizational skills
- Detail-oriented, Focus on Result
- Dynamic, hard-working; Customer-oriented and Good listener
- Good use of English is an advantage
- Computer literacy in order to type up reports, results and details of customer interaction
**Benefits**:
- PVI Care Health Insurance
- Home-cooked lunch, coffee, tea break at the office
- Yoga Class, Ping pong at the office
- Parking - Monthly parking is covered by the company
- Happy hour party, team building party
- Discount code for employee
- Performance Bonus: will be calculated and determined based on the company’s profitability at the end of the year.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Agent
Ho Chi Minh City
JLL
Posted today
Job Viewed
Job Description
JLL supports the Whole You, personally and professionally.
JOB SCOPE
Customer Service Agent will be responsible for all day to day operation of the Front Desk area as well as the Lobby area. Customer Service Agent is the communication bridge between Residents and the Property Management.
RESPONSIBILITIES
Receive and
JOB SCOPE
Customer Service Agent will be responsible for all day to day operation of the Front Desk area as well as the Lobby area. Customer Service Agent is the communication bridge between Residents and the Property Management.
RESPONSIBILITIES
Receive and
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Staff
Ho Chi Minh City
40HRS
Posted today
Job Viewed
Job Description
1. Assist Sales Department in transactions such as document preparing (PO,PI, samples )
2. Receive and keep track of customer orders/delivery status.
3. Planning and managing schedule for all stages from development to production, make
sure shipment on time with the best quality of finished goods.
4. Coordinate with production team & follow up sample request.
5. Coordinate with sourcing team to arrange the pocketing & accessories for bulk
production
6. Work with QC teams and for all technical/ quality issues from development stage to
bulk, make sure the process will go smoothly
7. Record sales values & volume periodically.
8. Coordinate sales teams from different regions for having unique and global selling
information
9. To monitor the customer’s feed-back and ensure a quick and proper response to all the
suggestions and complaints from the customer.
**Job Requirements**:
- Degreeholder or above (Major in Textile or Garment will be advantage) ;
- Good selling and presentation skills as well as communication and organization;
- At least 3 years customer service experience in garment related industry;
- A self-starter with an ability to work independently and under pressure;
- A good team worker with a global sense;
- Proficiency in English is mandatory
Job Requirements
2. Receive and keep track of customer orders/delivery status.
3. Planning and managing schedule for all stages from development to production, make
sure shipment on time with the best quality of finished goods.
4. Coordinate with production team & follow up sample request.
5. Coordinate with sourcing team to arrange the pocketing & accessories for bulk
production
6. Work with QC teams and for all technical/ quality issues from development stage to
bulk, make sure the process will go smoothly
7. Record sales values & volume periodically.
8. Coordinate sales teams from different regions for having unique and global selling
information
9. To monitor the customer’s feed-back and ensure a quick and proper response to all the
suggestions and complaints from the customer.
**Job Requirements**:
- Degreeholder or above (Major in Textile or Garment will be advantage) ;
- Good selling and presentation skills as well as communication and organization;
- At least 3 years customer service experience in garment related industry;
- A self-starter with an ability to work independently and under pressure;
- A good team worker with a global sense;
- Proficiency in English is mandatory
Job Requirements
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Ho Chi Minh City
Underwriters Laboratories Inc.
Posted today
Job Viewed
Job Description
:
At UL, we know why we come to work.:
Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!
What you’ll learn & achieve:
**Responsibilities**:
- Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
- Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information
- Actively participates in teams to continuously improve and drive quality into UL’s service to the customer.
- Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
- Performs other duties as required.
- Handling for whole process from Samples Login to Test assignment which included:
- Take the pictures
- Logged in the samples with all the customers meta data
- Assign package to the sample submitted
- Breakdown the samples according to procedure
- Distribute the samples to the labs
What makes you a great fit:
**Job Requirements**:
- Higher Secondary Education (High School Diploma) with min 1 year of customer service or sales experience.
- Demonstrated ability to respond appropriately to customer needs.
- Demonstrated ability to successfully multi-task.
- Demonstrated ability to work effectively with a diverse team.
What you’ll experience working at UL:
**Mission**: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
**People**: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
**Interesting work**: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
**Grow & achieve**: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
**Total Rewards**:UL offers competitive total rewards including 13 months annual salary, incentive bonus, national mandatory housing fund and social insurances, extended paid annual leaves and paid sick leaves, and supplementary medical insurance.
**International atmosphere**: Join our team of experienced professionals from across the world and get the support you need to do your best work!
Learn More:
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
At UL, we know why we come to work.:
Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!
What you’ll learn & achieve:
**Responsibilities**:
- Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
- Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information
- Actively participates in teams to continuously improve and drive quality into UL’s service to the customer.
- Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
- Performs other duties as required.
- Handling for whole process from Samples Login to Test assignment which included:
- Take the pictures
- Logged in the samples with all the customers meta data
- Assign package to the sample submitted
- Breakdown the samples according to procedure
- Distribute the samples to the labs
What makes you a great fit:
**Job Requirements**:
- Higher Secondary Education (High School Diploma) with min 1 year of customer service or sales experience.
- Demonstrated ability to respond appropriately to customer needs.
- Demonstrated ability to successfully multi-task.
- Demonstrated ability to work effectively with a diverse team.
What you’ll experience working at UL:
**Mission**: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
**People**: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
**Interesting work**: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
**Grow & achieve**: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
**Total Rewards**:UL offers competitive total rewards including 13 months annual salary, incentive bonus, national mandatory housing fund and social insurances, extended paid annual leaves and paid sick leaves, and supplementary medical insurance.
**International atmosphere**: Join our team of experienced professionals from across the world and get the support you need to do your best work!
Learn More:
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
Ho Chi Minh City
DFO Global Performance Commerce Limited
Posted today
Job Viewed
Job Description
**GPC** is on a mission to deliver superior eCommerce software and we need people that love:
- Software
- Technology
- eCommerce
**Description**:
**GPC Culture**:
- The exciting and diverse team, all around the world!
- The value given to ideas and opinions
- Friendly coworkers!
- Valuers of innovation
**HOW TO APPLY**:
- Software
- Technology
- eCommerce
**Description**:
**GPC Culture**:
- The exciting and diverse team, all around the world!
- The value given to ideas and opinions
- Friendly coworkers!
- Valuers of innovation
**HOW TO APPLY**:
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Executive
Ho Chi Minh City
Công ty TNHH Bureau Veritas Consumer Products Services Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Working with customers to handle requests for testing services as assigned by superiors.
- Coordinate with other departments (Lab/ Sales/ Accountant Dept) during order processing
- Maintaining and developing relationships with assigned customers
- Implement training for other staff as required depending on the level of ability
- Make some other suitable work as directed by superiors (eg gathering information to support the purchasing department of a large customer, job support when members leave, absent. )
- Working time: Monday
- Saturday: 08:00~17:00
- Working location:
- Lot C7-C9, C Street, Cat Lai Industrial Zone, Thanh My Loi Ward, Dist. 2
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Female, from 23-30 year old.
- Priorty for graduated Chemmical/ Textile background
- English is a must, Chinese comunication
- Good communication, Ms. Office, problem sloving skills
- Customer oriented, willing to study & hard working
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
- Working with customers to handle requests for testing services as assigned by superiors.
- Coordinate with other departments (Lab/ Sales/ Accountant Dept) during order processing
- Maintaining and developing relationships with assigned customers
- Implement training for other staff as required depending on the level of ability
- Make some other suitable work as directed by superiors (eg gathering information to support the purchasing department of a large customer, job support when members leave, absent. )
- Working time: Monday
- Saturday: 08:00~17:00
- Working location:
- Lot C7-C9, C Street, Cat Lai Industrial Zone, Thanh My Loi Ward, Dist. 2
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Female, from 23-30 year old.
- Priorty for graduated Chemmical/ Textile background
- English is a must, Chinese comunication
- Good communication, Ms. Office, problem sloving skills
- Customer oriented, willing to study & hard working
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Executive
Ho Chi Minh City
Công ty Cổ phần M Village
Posted today
Job Viewed
Job Description
**RESPONSIBILITIES**:
- Provide solutions to recovery service, and improve customer satisfaction;
- Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction;
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels;
- Understand and deliver business strategies and improve customer services through the execution of self-service;
- Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible;
- Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions.
**REQUIREMENTS**:
- 0-3 years of relevant experience in customer service;
- Good in communication and negotiation skills;
- Basic analytical skill to keep track of performance;
- Fast-learning and open to change;
- Teamwork, time management and data analyst skills.
C. BENEFITS:
- 13th-month salary;
- Competitive compensation scheme including an annual performance bonus;
- Opportunity to demonstrate leadership and vision capabilities by expanding a sustainable business with good reputation in the market;
- Annual Leave: 12 days;
- Employee discount: 30%;
- Provide budget for Laptop purchasing;
- Social insurance: in accordance with the Social Insurance Law and Premium Health insurance;
- Annual Performance Review.
Loại hình công việc: Toàn thời gian
Lương: ₫ - ₫ một tháng
- Provide solutions to recovery service, and improve customer satisfaction;
- Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction;
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels;
- Understand and deliver business strategies and improve customer services through the execution of self-service;
- Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible;
- Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions.
**REQUIREMENTS**:
- 0-3 years of relevant experience in customer service;
- Good in communication and negotiation skills;
- Basic analytical skill to keep track of performance;
- Fast-learning and open to change;
- Teamwork, time management and data analyst skills.
C. BENEFITS:
- 13th-month salary;
- Competitive compensation scheme including an annual performance bonus;
- Opportunity to demonstrate leadership and vision capabilities by expanding a sustainable business with good reputation in the market;
- Annual Leave: 12 days;
- Employee discount: 30%;
- Provide budget for Laptop purchasing;
- Social insurance: in accordance with the Social Insurance Law and Premium Health insurance;
- Annual Performance Review.
Loại hình công việc: Toàn thời gian
Lương: ₫ - ₫ một tháng
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Ho Chi Minh City
Evonik
Posted today
Job Viewed
Job Description
What we offer
Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.
Click on the link below to learn what our employees have to say about Evonik:
RESPONSIBILITIES- Master data maintenance in SAP.- Providing accurate and relevant information about products, services, promotions, or policies.- Handling inbound calls or messages from customers or prospects in a courteous, professional, and timely manner.- Collaborating with team members and other departments to ensure a seamless customer experience.- Resolving customer complaints, issues, or inquiries effectively and efficiently.- Using various digital tools and systems to record, track, and manage customer interactions and transactions.- Confirm debit note for transportation and custom clearance.- Resolving issues and troubleshooting technical problems with Sale team and stakeholders.- Create non-conformances and handling customer complaints in Inbound.- Staying updated on product knowledge, industry trends, and best practices.- Developing strategic supplier relationships and vendor inbound compliance standards.- Local back-up.- Booking hotel for guests.- Seminar preparation.- Documentation and filling.
**REQUIREMENTS**:
- Graduated with University/Bachelor degree in business/logistics/supply chain related fields.- At least 2 years of relevant working experience in Customer Service/ Import areas.- Strong customer service skills such as strong negotiation, problem resolution skills and the ability to collaborate with other stakeholders.- Must have Import experience.- Detailed and meticulous, good in record keeping.- Good English communication skills.- Good working knowledge of SAP is an advantage.
Your Application
careers
- portal
- Further information about Evonik as Employer can be found at
Your Talent Acquisition Manager:
Samantha Fu
Company is
Evonik Vietnam Ltd.
Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.
Click on the link below to learn what our employees have to say about Evonik:
RESPONSIBILITIES- Master data maintenance in SAP.- Providing accurate and relevant information about products, services, promotions, or policies.- Handling inbound calls or messages from customers or prospects in a courteous, professional, and timely manner.- Collaborating with team members and other departments to ensure a seamless customer experience.- Resolving customer complaints, issues, or inquiries effectively and efficiently.- Using various digital tools and systems to record, track, and manage customer interactions and transactions.- Confirm debit note for transportation and custom clearance.- Resolving issues and troubleshooting technical problems with Sale team and stakeholders.- Create non-conformances and handling customer complaints in Inbound.- Staying updated on product knowledge, industry trends, and best practices.- Developing strategic supplier relationships and vendor inbound compliance standards.- Local back-up.- Booking hotel for guests.- Seminar preparation.- Documentation and filling.
**REQUIREMENTS**:
- Graduated with University/Bachelor degree in business/logistics/supply chain related fields.- At least 2 years of relevant working experience in Customer Service/ Import areas.- Strong customer service skills such as strong negotiation, problem resolution skills and the ability to collaborate with other stakeholders.- Must have Import experience.- Detailed and meticulous, good in record keeping.- Good English communication skills.- Good working knowledge of SAP is an advantage.
Your Application
careers
- portal
- Further information about Evonik as Employer can be found at
Your Talent Acquisition Manager:
Samantha Fu
Company is
Evonik Vietnam Ltd.
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