2 000 Hotel Manager jobs in Vietnam

Company Description

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Role Description

This is a full-time on-site role for a Hotel Manager at FUSE Hostels and Travel, located in Hoi An. The Hotel Manager will oversee daily operations, including front desk management, guest services, and staff supervision. The role involves coordinating with various departments such as housekeeping and maintenance to ensure the hotel's smooth operation. Responsibilities also include managing budgets, monitoring expenses, and creating reports to track the hotel's financial performance. The Hotel Manager will develop and implement sales strategies to attract guests, handle customer inquiries and resolve issues, and ensure high-quality service in the food and beverage departments.

Qualifications

• Skills in Customer Service and Receptionist Duties
• Experience in Budgeting and Sales
• Knowledge in Food & Beverage management
• Excellent leadership and organizational skills
• Strong communication and interpersonal skills
• Ability to work well under pressure and in a fast-paced environment
• Previous experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management, Business Administration, or a related field

Hạn nộp: 16/09/2025 Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

THÔNG TIN CƠ BẢN

Số lượng

1

Nơi làm việc

Quận Cầu Giấy - Hà Nội, Huyện Thanh Thuỷ - Phú Thọ

Giờ làm việc

Giờ hành chính

Loại hình

Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề

Quản lý, điều hành

Vị trí

Tổng giám đốc/ PTGĐ/ Giám đốc/ PGĐ

Cập nhật

19/08/ :53

MÔ TẢ CÔNG VIỆC

1. Quản lý điều hành:

Điều hành, quản lý toàn bộ công tác vận hành của khu nghỉ;

Thiết lập và duy trì hợp tác tốt đẹp với các đối tác, cơ quan, ban ngành để hỗ trợ tối đa cho vận hành của khu nghỉ;

Giám sát, kiểm tra, kiểm soát định kỳ/đột xuất mọi hoạt động trong vận hành, quản lý tài sản/CCDC. nhằm nâng cao chất lượng dịch vụ cho khu nghỉ.

2. Tài chính, kế toán:

Kiểm soát ngân sách hoạt động của khu nghỉ theo định hướng từ Chủ đầu tư;

Thường xuyên đánh giá việc thực hiện ngân sách, đưa ra cảnh báo/kiểm soát rủi ro để đảm bảo sức khỏe tài chính cho hoạt động vận hành;

3. Sales, marketing:

Quản lý team sales & marketing onsite, đưa ra các chiến lược kinh doanh và tiếp thị để thúc đẩy doanh số;

Phối hợp cùng khối sales & marketing chuỗi khách sạn để xây dựng các chiến dịch gia tăng doanh thu và lợi nhuận cho khu nghỉ;

4. Quản lý nhân sự:

Tuyển dụng và đào tạo nâng cao năng lực chuyên môn & tư duy dịch vụ cho toàn bộ đội ngũ nhân sự của khu nghỉ;

Xây dựng và triển khai các hoạt động gắn kết nhân sự, truyền cảm hứng làm việc cho cán bộ nhân sự.

QUYỀN LỢI ĐƯỢC HƯỞNG

Mức thu nhập hấp dẫn theo năng lực cùng chính sách thưởng kinh doanh, service charge, lương tháng 13.;

Cơ hội thăng tiến lên các vị trí cao hơn trong chuỗi khách sạn Mandala;

Môi trường làm việc lành mạnh, hài hòa, minh bạch;

Chương trình chăm sóc sức khỏe dành riêng cho cấp quản lý.

YÊU CẦU CÔNG VIỆC

• Tốt nghiệp Cao đẳng/Đại học các chuyên ngành quản trị du lịch khách sạn, quản trị kinh doanh, kinh tế…
• Độ tuổi từ , người Việt Nam
• Có track records thực tế trong lĩnh vực du lịch khách sạn; ưu tiên ứng viên từng làm việc tại các khách sạn/resort 4 - 5*
• Tư duy mở, sáng tạo, đột phá, không ngại dấn thân
• Tư duy quản trị đúng đắn, công bằng, tận tâm.

YÊU CẦU HỒ SƠ

CV

• Oversee daily hotel operations, including front desk, housekeeping, F&B, and maintenance.
• Ensure exceptional guest service and satisfaction.
• Manage and develop hotel staff, fostering a positive work culture.
• Develop and implement strategies to maximize revenue and profitability.
• Manage the hotel budget, controlling costs and optimizing financial performance.
• Develop and execute marketing and sales initiatives to attract guests.
• Ensure compliance with all health, safety, and licensing regulations.
• Conduct regular staff training and performance reviews.
• Maintain relationships with suppliers and local tourism partners.
• Oversee property maintenance and ensure a high standard of presentation.

• Proven experience in hotel management or a senior hospitality role.
• Strong leadership, communication, and interpersonal skills.
• Excellent understanding of hotel operations and financial management.
• Experience in customer service and conflict resolution.
• Knowledge of marketing and sales strategies in the hospitality sector.
• Ability to work effectively in a hybrid work environment.
• Passion for the hospitality industry and creating unique guest experiences.
• Bachelor's degree in Hospitality Management or a related field is preferred.
• Familiarity with the local tourism landscape is a plus.

• Developing and implementing strategic plans to achieve operational and financial goals.
• Managing all hotel departments, including front office, housekeeping, food and beverage, and maintenance.
• Ensuring exceptional guest experiences and resolving any guest complaints effectively and professionally.
• Recruiting, training, and supervising hotel staff to foster a high-performance culture.
• Monitoring and controlling departmental budgets to optimize profitability.
• Maintaining high standards of cleanliness, safety, and security throughout the property.
• Building and maintaining strong relationships with suppliers, local authorities, and community stakeholders.
• Staying abreast of industry trends and best practices to continuously improve services.
• Implementing marketing and sales strategies to attract and retain guests.
• Conducting regular inspections and performance reviews of all hotel operations.

• Minimum of 5 years of experience in a senior hotel management role.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in hotel management software and systems.
• Excellent problem-solving and decision-making abilities.
• A deep understanding of financial management and budgeting.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A customer-centric approach with a commitment to service excellence.
• Fluency in Vietnamese and English is highly desirable.

• Overseeing all daily hotel operations to ensure efficiency and guest satisfaction.
• Developing and implementing strategic business plans to achieve financial targets and enhance market position.
• Managing departmental budgets, controlling costs, and maximizing revenue streams.
• Leading and motivating a diverse team of hotel staff, fostering a positive work environment.
• Ensuring compliance with all health, safety, and hygiene regulations.
• Implementing and monitoring quality standards for all hotel services, from accommodation to dining.
• Developing and executing sales and marketing strategies to attract and retain guests.
• Building strong relationships with guests, suppliers, and local community stakeholders.
• Handling guest complaints and resolving issues promptly and professionally.
• Monitoring industry trends and competitor activities to identify opportunities for improvement and innovation.
• Conducting regular staff training and performance evaluations.
• Reporting on operational performance and financial results to senior management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 7 years of progressive experience in hotel management, with a proven track record of success.
• Strong leadership, communication, and interpersonal skills.
• Excellent financial management and budgeting skills.
• In-depth knowledge of hotel operations, including F&B, front desk, and housekeeping.
• Familiarity with hotel management software and systems.
• Ability to work under pressure and make sound decisions in a fast-paced environment.
• Passion for service excellence and guest satisfaction.
• Proficiency in English and Vietnamese.

• Develop and implement strategic business plans to achieve optimal guest satisfaction and profitability.
• Oversee daily operations of all hotel departments including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Maintenance.
• Manage the hotel's budget, financial forecasts, and P&L statements, identifying areas for cost control and revenue enhancement.
• Lead, motivate, and manage a diverse team of staff, fostering a culture of excellence, collaboration, and continuous improvement.
• Ensure compliance with all local regulations, health, safety, and hygiene standards.
• Develop and execute marketing and sales strategies to attract and retain guests, building strong relationships with local businesses and tourism partners.
• Monitor guest feedback and implement service improvement initiatives to exceed expectations.
• Oversee property maintenance and ensure all facilities are well-maintained and operational.
• Represent the hotel in a professional manner within the community and at industry events.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 8-10 years of progressive experience in hotel management, with at least 3-5 years in an Executive level role.
• Proven ability to manage a P&L and achieve financial targets.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in hotel management software and Microsoft Office Suite.
• Knowledge of the Vietnamese hospitality market is highly desirable.
• Ability to work under pressure and adapt to changing demands.

• Oversee all aspects of hotel operations, ensuring seamless service delivery across all departments.
• Develop and implement strategic plans to enhance guest satisfaction, operational efficiency, and profitability.
• Manage the hotel's budget, including revenue forecasting, cost control, and P&L responsibility.
• Lead, motivate, and develop a high-performing team of department heads and staff.
• Ensure compliance with all health, safety, and regulatory standards.
• Implement and maintain service standards that exceed guest expectations.
• Drive sales and marketing initiatives to maximize occupancy and revenue.
• Oversee the guest experience, resolving any issues or complaints promptly and effectively.
• Maintain positive relationships with key stakeholders, including owners, guests, and the local community.
• Monitor industry trends and competitor activities to identify opportunities for growth and improvement.
• Champion a culture of continuous improvement and employee development.
• Ensure the physical plant and all facilities are maintained to the highest standards.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 8 years of progressive experience in hotel management, with at least 4 years in a senior leadership role (e.g., General Manager, Executive Assistant Manager).
• Proven track record of successful P&L management and driving revenue growth in the hospitality sector.
• In-depth knowledge of hotel operations, including F&B, front office, housekeeping, and sales & marketing.
• Strong leadership, communication, and interpersonal skills.
• Excellent financial acumen and analytical abilities.
• Experience in developing and implementing strategic business plans.
• Passion for delivering exceptional guest service and creating memorable experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Proficiency in hotel management software and systems.
• Fluency in English is essential; proficiency in Vietnamese is highly preferred.