45 Hotel Manager jobs in Vietnam
Customer Service
Hanoi, Hanoi
Công Ty Cổ Phần Gourmet Partner Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Assist with receiving, unloading, counting and stocking physical inventory in the office/warehouse
- Ensure orders are processed efficiently and that the delivery of materials meets customers’ expectations and business timelines
- Pick items according to the Order form
- Maintain safe and clean work environment by keeping shelves, inventory space and work stations neat; sweep and vacuum
- Perform stock weekly stock check in the office/warehouse
- Monitor and maintain stock accuracy by ensuring physical stock is in line with the inventory management system and ensure all stock movements are recorded to ensure accuracy
- Check data accuracy in orders and invoices on SAP system
- Place order for transfer stock from HCM to Hanoi
- Prepare the Cashbook on a daily basis: update all the cash-in / cash-out and submit to HCM weekly
- Maintain copies of vouchers, invoices, or correspondence necessary for files
- Develop daily sales reports
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- At least 2-years’ experience, having an experience in hospitality industry is a plus
- Hands on experience with SAP software and Excel
- Understanding of sales performance metrics
- Excellent organizational and multitasking skills
- A team player with high level of dedication
- Ability to work under strict deadlines
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Đại Học
Không yêu cầu
(Mức lương: Thỏa thuận)
- Assist with receiving, unloading, counting and stocking physical inventory in the office/warehouse
- Ensure orders are processed efficiently and that the delivery of materials meets customers’ expectations and business timelines
- Pick items according to the Order form
- Maintain safe and clean work environment by keeping shelves, inventory space and work stations neat; sweep and vacuum
- Perform stock weekly stock check in the office/warehouse
- Monitor and maintain stock accuracy by ensuring physical stock is in line with the inventory management system and ensure all stock movements are recorded to ensure accuracy
- Check data accuracy in orders and invoices on SAP system
- Place order for transfer stock from HCM to Hanoi
- Prepare the Cashbook on a daily basis: update all the cash-in / cash-out and submit to HCM weekly
- Maintain copies of vouchers, invoices, or correspondence necessary for files
- Develop daily sales reports
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- At least 2-years’ experience, having an experience in hospitality industry is a plus
- Hands on experience with SAP software and Excel
- Understanding of sales performance metrics
- Excellent organizational and multitasking skills
- A team player with high level of dedication
- Ability to work under strict deadlines
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Đại Học
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
0
Customer Service
Ho Chi Minh City
growthfn
Posted today
Job Viewed
Job Description
a leading BPO company, providing exceptional customer service solutions to clients globally. We are currently seeking a dynamic and fluent Vietnamese speaker to join our customer service team as a Customer Service Representative.
**Responsibilities**:
- Resolve customer inquiries and complaints in a professional and efficient manner
- Process orders, returns, and exchanges accurately and efficiently
- Maintain a high level of product and service knowledge to effectively assist customers
- Collaborate with team members and other departments to ensure customer satisfaction
- Meet or exceed performance goals and targets
**Requirements**:
- Fluency in Vietnamese (written and spoken)
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Excellent problem-solving skills
- Customer-focused mindset
- Previous experience in customer service or a related field is a plus
**Benefits**:
- Competitive salary and performance-based incentives
- Health insurance and other benefits
- Comprehensive training program
- Opportunities for career growth and advancement
- Positive and inclusive work environment
Application Question(s):
- ARE YOU WILLING TO RELOCATE TO THAILAND
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- Vietnamese (preferred)
**Responsibilities**:
- Resolve customer inquiries and complaints in a professional and efficient manner
- Process orders, returns, and exchanges accurately and efficiently
- Maintain a high level of product and service knowledge to effectively assist customers
- Collaborate with team members and other departments to ensure customer satisfaction
- Meet or exceed performance goals and targets
**Requirements**:
- Fluency in Vietnamese (written and spoken)
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Excellent problem-solving skills
- Customer-focused mindset
- Previous experience in customer service or a related field is a plus
**Benefits**:
- Competitive salary and performance-based incentives
- Health insurance and other benefits
- Comprehensive training program
- Opportunities for career growth and advancement
- Positive and inclusive work environment
Application Question(s):
- ARE YOU WILLING TO RELOCATE TO THAILAND
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- Vietnamese (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Customer Service
Ho Chi Minh City
Công Ty TNHH Premium Distribution
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 9 - 11 triệu VNĐ)
A Ho Chi Minh City based, foreign owned, company specializing in the B2B sales of sports equipment and sport related products, is currently looking to fill the position of CUSTOMER SERVICE
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13th month salary, commission, signing bonus
paid leave
Travel within Vietnam
- An interest in cycling, sporting goods, or lifestyle products is an asset.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
Interested applicants should possess the following qualifications and characteristics:
- Excellent communication and follow-up skills.
- Organized and detail oriented.
- Efficient in programs such as Microsoft Excel and Word are a must
- Proficient in written and verbal English
- Knowledge and experience working within a product distribution environment is a
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 9 - 11 triệu VNĐ)
A Ho Chi Minh City based, foreign owned, company specializing in the B2B sales of sports equipment and sport related products, is currently looking to fill the position of CUSTOMER SERVICE
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13th month salary, commission, signing bonus
paid leave
Travel within Vietnam
- An interest in cycling, sporting goods, or lifestyle products is an asset.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
Interested applicants should possess the following qualifications and characteristics:
- Excellent communication and follow-up skills.
- Organized and detail oriented.
- Efficient in programs such as Microsoft Excel and Word are a must
- Proficient in written and verbal English
- Knowledge and experience working within a product distribution environment is a
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Agent
Ho Chi Minh City
JLL
Posted today
Job Viewed
Job Description
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
JOB SCOPE
Customer Service Agent will be responsible for all day to day operation of the Front Desk area as well as the Lobby area. Customer Service Agent is the communication bridge between Residents and the Property Management.
RESPONSIBILITIES
Receive and transfer telephone calls from outside promptly and effectively to the person or department concerned. Provide building basic information when required.
Receive and transfer letter/ magazine/ package to Residents or Residents’ mail boxes.
Attend all complaints/ request from the Residents and transfer to concerned department or report directly to the Customer Service Manager. Follow-up the case until its closure.
Interact with other departments such as Accounting, Technician, Cleaning, and Security
File and up-date Residents’ information.
Ensure a good
- looking, clean & tidy reception corner & lobby area.
Assist Residents with taxi/ courier services.
Control Guest in & out of the building.
Issue “Visitor”/ “Contractor” cards, to take note all information concerned guests in Logbook/ Record book.
Immediately report all unusual, risk, unsafe phenomenon that may cause fire/ explosion to Operations Manager or Engineering Dept. Carry out all other duties assigned by Customer Service Manager.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
JOB SCOPE
Customer Service Agent will be responsible for all day to day operation of the Front Desk area as well as the Lobby area. Customer Service Agent is the communication bridge between Residents and the Property Management.
RESPONSIBILITIES
Receive and transfer telephone calls from outside promptly and effectively to the person or department concerned. Provide building basic information when required.
Receive and transfer letter/ magazine/ package to Residents or Residents’ mail boxes.
Attend all complaints/ request from the Residents and transfer to concerned department or report directly to the Customer Service Manager. Follow-up the case until its closure.
Interact with other departments such as Accounting, Technician, Cleaning, and Security
File and up-date Residents’ information.
Ensure a good
- looking, clean & tidy reception corner & lobby area.
Assist Residents with taxi/ courier services.
Control Guest in & out of the building.
Issue “Visitor”/ “Contractor” cards, to take note all information concerned guests in Logbook/ Record book.
Immediately report all unusual, risk, unsafe phenomenon that may cause fire/ explosion to Operations Manager or Engineering Dept. Carry out all other duties assigned by Customer Service Manager.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Executive
Ho Chi Minh City
Công ty TNHH Avery Dennison Ris Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- To respond and ensure the customer enquiries and requests are addressed in a timely manner
- To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met
- To handle customer complaints according to the Company procedures and service standard.
- To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
- To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
- To assist and back up other team members and provide supports and report to Supervisor
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Phụ cấp
- Xe đưa đón
- Chế độ thưởng
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
JOB REQUIREMENT
- Bachelor’s degree.
- At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin.
- Strong written, verbal skills inEnglish - Chinesebilingual is an advantage.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
- Excellent customer service & presentation skills.
- Willing to work OT if any
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Cao Đẳng
Không yêu cầu
(Mức lương: Thỏa thuận)
- To respond and ensure the customer enquiries and requests are addressed in a timely manner
- To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met
- To handle customer complaints according to the Company procedures and service standard.
- To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
- To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
- To assist and back up other team members and provide supports and report to Supervisor
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Phụ cấp
- Xe đưa đón
- Chế độ thưởng
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
JOB REQUIREMENT
- Bachelor’s degree.
- At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin.
- Strong written, verbal skills inEnglish - Chinesebilingual is an advantage.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
- Excellent customer service & presentation skills.
- Willing to work OT if any
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Cao Đẳng
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Agent
Ho Chi Minh City
JLL
Posted today
Job Viewed
Job Description
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Receive and transfer telephone calls from outside promptly and effectively to the person or department concerned. Provide building basic information when required.
Receive and transfer letter/ magazine/ package to Residents or Residents’ mail boxes.
Attend all complaints/ request from the Residents and transfer to concerned department or report directly to the Customer Service Manager.
Follow-up the case until its closure.
Interact with other departments such as Accounting, Technician, Cleaning, and SecurityFile and up-date Residents’ information.
Ensure a good
- looking, clean & tidy reception corner & lobby area.
Assist Residents with taxi/ courier services.
Control Guest in & out of the building.
Issue “Visitor”/ “Contractor” cards, to take note all information concerned guests in Logbook/ Record book.
Immediately report all unusual, risk, unsafe phenomenon that may cause fire/ explosion to Operations Manager or Engineering Dept.
Carry out all other duties assigned by Customer Service Manager
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Receive and transfer telephone calls from outside promptly and effectively to the person or department concerned. Provide building basic information when required.
Receive and transfer letter/ magazine/ package to Residents or Residents’ mail boxes.
Attend all complaints/ request from the Residents and transfer to concerned department or report directly to the Customer Service Manager.
Follow-up the case until its closure.
Interact with other departments such as Accounting, Technician, Cleaning, and SecurityFile and up-date Residents’ information.
Ensure a good
- looking, clean & tidy reception corner & lobby area.
Assist Residents with taxi/ courier services.
Control Guest in & out of the building.
Issue “Visitor”/ “Contractor” cards, to take note all information concerned guests in Logbook/ Record book.
Immediately report all unusual, risk, unsafe phenomenon that may cause fire/ explosion to Operations Manager or Engineering Dept.
Carry out all other duties assigned by Customer Service Manager
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Sales
Ho Chi Minh City
Công Ty TNHH Runway Asia Beauty
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 17 - 20 triệu VNĐ)-Contact customer list weekly to introduce new products, promotional program, etc. using SNS or telephone.
- Activate sleeping customers who have not purchased for more than 6 months.
- Utilize Showroom and Department store counter to host workshop for selected audiences.
- Go live on brand fanpage and present brand products and its benefits to viewers online monthly.
- Present brand story and products benefits to visitors at workshop, events, seminars, in public.
- Receive orders from online customers. Chat with customers to give best skincare advise. Pack customers purchased products and arrange for delivery.
- Receive customer question about product benefits through SNS message app and reply timely.
- Report to direct manager weekly about sales activity result and plan.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13th payment
Healthcare Plan, Social insurance
Bonus and other benefits
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Must have English-speaking ability.
- Must have 4 years bachelor degrees from university (domestic or foreign).
- Must have at least 6 years or more experience of sales in cosmetic skincare industry.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Tư Vấn Bán Hàng
Đại Học
Không yêu cầu
(Mức lương: 17 - 20 triệu VNĐ)-Contact customer list weekly to introduce new products, promotional program, etc. using SNS or telephone.
- Activate sleeping customers who have not purchased for more than 6 months.
- Utilize Showroom and Department store counter to host workshop for selected audiences.
- Go live on brand fanpage and present brand products and its benefits to viewers online monthly.
- Present brand story and products benefits to visitors at workshop, events, seminars, in public.
- Receive orders from online customers. Chat with customers to give best skincare advise. Pack customers purchased products and arrange for delivery.
- Receive customer question about product benefits through SNS message app and reply timely.
- Report to direct manager weekly about sales activity result and plan.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13th payment
Healthcare Plan, Social insurance
Bonus and other benefits
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Must have English-speaking ability.
- Must have 4 years bachelor degrees from university (domestic or foreign).
- Must have at least 6 years or more experience of sales in cosmetic skincare industry.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Tư Vấn Bán Hàng
Đại Học
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Collaborator
Ho Chi Minh City
Zalo
Posted today
Job Viewed
Job Description
**What you will do**:
- Receive, respond and handle user complaints;
- Monitor, control, and coordinate with related departments to promptly handle arising incidents;
- Summarize and make weekly/monthly/quarterly reports.
**What you will need**:
- Just graduated from university (IT is an advantage);
- Experience in online consulting/customer care;
- Good communication, agile, hard working, eager to learn;
- Sociable and patient in work;
- Able to work on weekends.
- Receive, respond and handle user complaints;
- Monitor, control, and coordinate with related departments to promptly handle arising incidents;
- Summarize and make weekly/monthly/quarterly reports.
**What you will need**:
- Just graduated from university (IT is an advantage);
- Experience in online consulting/customer care;
- Good communication, agile, hard working, eager to learn;
- Sociable and patient in work;
- Able to work on weekends.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
Ho Chi Minh City
April Asia Pacific
Posted today
Job Viewed
Job Description
For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.
We are part of the APRIL Group, a global insurance specialist with 2,300 staff in 16 countries.
To sustain the growth of the company as well as the expansion of our services in Ho Chi Minh City, we are currently looking for a Customer Service Representative
Your responsibilities will be to provide support to incoming requests of our clients whether individuals or companies.
Your main responsibilities will be to:
- Understand client needs, eligibility, and coverage to provide insightful assistance.
- Cooperate with other teams including Medical and Claims to formulate an appropriate reply.
- Contact healthcare providers and the customer regarding incomplete files.
- Provide support to management and recommend service improvement.
The successful applicant will have:
- A first experience in Customer Service would be a plus.
- A passion and talent for client service and the desire to solve issues.
- The ability and proactivity to adopt First Call Resolution, addressing the customer's need the first time they call.
- Excellent interpersonal and communication skills, passionate about customer service.
- Excellent proficiency in English.
- A great sense of accuracy and work ethic.
- Able to work independently with structure and methodology.
What we offer:
- More than a job you will get opportunities for growth and progression
- You will be coached and trained by a professional expert in their field
- You will be working for six countries in the region
- You will be joining a young and diverse team of professionals
- A comprehensive set of benefits including health insurance and a competitive reward scheme
We are part of the APRIL Group, a global insurance specialist with 2,300 staff in 16 countries.
To sustain the growth of the company as well as the expansion of our services in Ho Chi Minh City, we are currently looking for a Customer Service Representative
Your responsibilities will be to provide support to incoming requests of our clients whether individuals or companies.
Your main responsibilities will be to:
- Understand client needs, eligibility, and coverage to provide insightful assistance.
- Cooperate with other teams including Medical and Claims to formulate an appropriate reply.
- Contact healthcare providers and the customer regarding incomplete files.
- Provide support to management and recommend service improvement.
The successful applicant will have:
- A first experience in Customer Service would be a plus.
- A passion and talent for client service and the desire to solve issues.
- The ability and proactivity to adopt First Call Resolution, addressing the customer's need the first time they call.
- Excellent interpersonal and communication skills, passionate about customer service.
- Excellent proficiency in English.
- A great sense of accuracy and work ethic.
- Able to work independently with structure and methodology.
What we offer:
- More than a job you will get opportunities for growth and progression
- You will be coached and trained by a professional expert in their field
- You will be working for six countries in the region
- You will be joining a young and diverse team of professionals
- A comprehensive set of benefits including health insurance and a competitive reward scheme
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8
Customer Service Executive
Ho Chi Minh City
Công Ty Cổ Phần Dayone
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
I. What you need to do
Support:
- Survey Customer satisfaction, and collect customer feedback on our service and brand.
- Random check the store to ensure the knowledge and services of the store about Got it.
- Other team support in Merchant’s events.(Text Wrapping Break)Hỗ trợ các team khác trong các sự kiện của đối tác.
Training:
- Plan and execute training for merchants' CS Team based on the company's requirements.
- Plan and execute training for the CS team based on the company's requirements.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
III. Why you'll love working here
- Bao Viet Healthcare insurance.
- 100% gross salary in probation
- 100% statutory insurance as per the labor law
- Good chance to study and develop career path stably.
- Quality work environment, flexibility, being innovative and rewarded for efforts.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
II. What you should have
- At least 1years of experience in relevant positions, preferably in Hotline/ Call Center
- Proactive, positive, and patient
- Good verbal and written Englishisa plus.
- Good inOffice software.
- Can work under great pressure.
- Willing to work on shift (between 8am to 11pm)
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
I. What you need to do
Support:
- Survey Customer satisfaction, and collect customer feedback on our service and brand.
- Random check the store to ensure the knowledge and services of the store about Got it.
- Other team support in Merchant’s events.(Text Wrapping Break)Hỗ trợ các team khác trong các sự kiện của đối tác.
Training:
- Plan and execute training for merchants' CS Team based on the company's requirements.
- Plan and execute training for the CS team based on the company's requirements.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
III. Why you'll love working here
- Bao Viet Healthcare insurance.
- 100% gross salary in probation
- 100% statutory insurance as per the labor law
- Good chance to study and develop career path stably.
- Quality work environment, flexibility, being innovative and rewarded for efforts.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
II. What you should have
- At least 1years of experience in relevant positions, preferably in Hotline/ Call Center
- Proactive, positive, and patient
- Good verbal and written Englishisa plus.
- Good inOffice software.
- Can work under great pressure.
- Willing to work on shift (between 8am to 11pm)
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
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