349 Hotel Positions jobs in Vietnam
Hotel Front Desk Supervisor
61000 Pleiku, Gia Lai
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Our client, a charming boutique hotel, is seeking an experienced and customer-focused Hotel Front Desk Supervisor to oversee the operations of their front desk team in **Pleiku, Gia Lai, VN**. This role is pivotal in ensuring guests receive a warm welcome and exceptional service throughout their stay.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Supervise and manage the daily operations of the front desk, ensuring smooth check-ins and check-outs.
- Train, motivate, and manage front desk staff, providing guidance and feedback.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Ensure adherence to hotel policies, procedures, and service standards.
- Manage reservations, room assignments, and inventory.
- Oversee the processing of guest payments and maintain accurate cash handling procedures.
- Liaise with other hotel departments (Housekeeping, Maintenance, Food & Beverage) to ensure guest satisfaction.
- Develop and implement strategies to enhance guest experience and loyalty.
- Monitor and manage the front desk budget and staffing levels.
- Create and maintain a positive and efficient work environment for the front desk team.
- Respond to emergency situations and resolve issues effectively.
- Conduct regular performance reviews for front desk staff.
- Ensure the lobby and front desk area are presentable and welcoming at all times.
- Assist with the development and implementation of new front desk procedures.
Qualifications:
- Proven experience in hotel front desk operations, with at least 2 years in a supervisory or lead role.
- Excellent customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Proficiency in hotel property management systems (PMS) and booking engines.
- Knowledge of reservation procedures, check-in/check-out processes, and hotel operations.
- Ability to handle stressful situations and resolve guest complaints effectively.
- Good organizational and multitasking skills.
- Familiarity with basic accounting and cash handling procedures.
- Excellent communication skills, both written and verbal.
- Professional appearance and demeanor.
- Must be available to work flexible hours, including evenings, weekends, and holidays, and be based on-site in **Pleiku, Gia Lai, VN**.
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Hotel Front Desk Manager
44000 Hoang Hoa
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Our client, a renowned hospitality establishment, is seeking an experienced and charismatic Hotel Front Desk Manager to lead their guest services team. This pivotal role is responsible for ensuring a seamless and exceptional guest experience from arrival to departure. You will manage the front desk operations, including check-in/check-out procedures, reservations, and guest inquiries. Key responsibilities involve training, supervising, and motivating the front desk staff to provide outstanding customer service. You will handle guest complaints and concerns with professionalism and efficiency, aiming to resolve issues to the guest's satisfaction. The ideal candidate will have a deep understanding of hotel management systems (PMS), strong leadership capabilities, and excellent communication and interpersonal skills. You will be responsible for managing front desk staffing schedules, ensuring adequate coverage at all times. A passion for hospitality, a meticulous attention to detail, and the ability to remain calm and effective under pressure are crucial. You will also oversee the handling of guest accounts, payments, and other financial transactions. This role requires a proactive approach to guest satisfaction, aiming to exceed expectations and build guest loyalty. A strong background in customer service and previous supervisory experience in a hotel setting are essential.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee all front desk operations and guest services.
- Manage and train front desk staff, ensuring high standards of customer service.
- Handle guest check-ins and check-outs, ensuring accuracy and efficiency.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Manage reservations and room inventory.
- Ensure the smooth operation of the hotel's Property Management System (PMS).
- Develop and implement front desk policies and procedures.
- Manage front desk staffing schedules and workload distribution.
- Oversee cash handling, billing, and guest account reconciliation.
- Strive to enhance guest satisfaction and promote repeat business.
Qualifications:
- Proven experience in hotel front desk operations, with supervisory or management experience.
- Excellent customer service and interpersonal skills.
- Proficiency in Property Management Systems (PMS) and reservation software.
- Strong leadership, training, and team management abilities.
- Ability to handle guest complaints and resolve issues effectively.
- Knowledge of hotel operations and industry best practices.
- Excellent organizational and time management skills.
- Flexibility to work various shifts, including weekends and holidays.
- Bachelor's degree in Hospitality Management or a related field is preferred.
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Hotel Front Desk Supervisor
530000 Thuy Van
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Our client is seeking a highly organized and customer-focused Hotel Front Desk Supervisor to join their remote team. This role is crucial for ensuring smooth and efficient operations at the front desk, providing exceptional service to guests, and supporting the overall guest experience. You will be responsible for overseeing front desk operations, managing guest check-ins and check-outs, handling inquiries and requests, and resolving guest issues promptly and professionally. Your duties will include supervising and training front desk staff, ensuring adherence to hotel policies and procedures, managing reservations, and handling billing and cash handling procedures accurately. The ideal candidate will have previous experience in a hotel front desk role, with at least some supervisory experience. Excellent communication, interpersonal, and problem-solving skills are essential. You should be proficient in using hotel property management systems (PMS) and have a strong understanding of customer service best practices in the hospitality industry. This remote position requires a self-motivated individual with the ability to manage tasks efficiently and maintain a high level of professionalism. You will play a vital role in guest satisfaction, acting as the first point of contact for many visitors. Your ability to lead a team, ensure operational efficiency, and create a welcoming atmosphere, even from a distance, will be key to success. We are looking for someone who is passionate about hospitality and dedicated to providing memorable experiences for our guests.
Key Responsibilities:
Key Responsibilities:
- Oversee front desk operations.
- Supervise and train front desk staff.
- Manage guest check-ins and check-outs.
- Handle guest inquiries and resolve issues.
- Ensure accurate billing and cash handling.
- Maintain hotel reservation systems.
- Uphold hotel service standards.
- Coordinate with other hotel departments.
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2
Hotel Front Desk Manager
47000 Thai Binh , Thai Binh
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Our client, a renowned hospitality establishment, is seeking a polished and customer-centric Hotel Front Desk Manager to lead their front office operations in **Thai Binh, Thai Binh, VN**. This role offers a hybrid arrangement, allowing for strategic planning and administrative tasks remotely, complemented by essential on-site management of front desk operations. You will be responsible for ensuring exceptional guest experiences from check-in to check-out, managing the front desk team, and overseeing all related administrative functions. Key duties include training and supervising front desk staff, developing and implementing front desk procedures, and managing guest reservations and inquiries. You will also be responsible for handling guest complaints and resolving issues promptly and professionally, maintaining high standards of service quality. Financial responsibilities include overseeing cash handling, processing payments, and preparing daily reports. The ideal candidate will possess excellent leadership, communication, and interpersonal skills, with a passion for hospitality and a commitment to guest satisfaction. A minimum of 4 years of experience in hotel front desk operations, with at least 2 years in a supervisory or management role, is required. Proficiency in hotel management software (PMS) and reservation systems is essential. A diploma or degree in Hospitality Management, Tourism, or a related field is advantageous. You must have a strong understanding of hotel operations, customer service best practices, and a meticulous eye for detail. This is a rewarding opportunity to contribute to a distinguished hospitality brand and grow your career in a dynamic sector.
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3
Hotel Front Desk Supervisor
50000 My Tho, Tien Giang
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Our client is seeking a dynamic and customer-focused Hotel Front Desk Supervisor to manage the front desk operations at their establishment in My Tho, Tien Giang, VN . This position requires an individual with excellent interpersonal skills and a passion for providing exceptional guest experiences. You will be responsible for leading the front desk team, ensuring smooth check-in and check-out processes, and handling guest inquiries and requests efficiently. Key duties include training and supervising front desk staff, managing reservations, resolving guest complaints, and maintaining the overall appearance and organization of the lobby area. The ideal candidate will have prior experience in hospitality, specifically in front desk or supervisory roles. Strong knowledge of hotel management systems (PMS) and excellent communication skills in both Vietnamese and English are essential. You should be adept at problem-solving, possess a positive attitude, and be able to remain calm under pressure. This role involves working flexible hours, including weekends and holidays, as required by the hotel's operations. We are looking for a motivated individual who can contribute to a positive and welcoming atmosphere for all guests. Join our team and be a key part of delivering memorable stays.
Responsibilities:
Responsibilities:
- Supervise and train front desk staff.
- Manage guest check-ins and check-outs efficiently.
- Handle guest inquiries, requests, and complaints promptly.
- Oversee reservation systems and ensure accuracy.
- Maintain a high standard of customer service.
- Ensure the lobby area is well-maintained and presentable.
- Handle cash and credit card transactions accurately.
- Coordinate with other hotel departments to ensure seamless service.
- Implement hotel policies and procedures.
- Contribute to a positive team environment.
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Luxury Hotel Front Desk Manager
570000 Rach Gia, Kien Giang
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Job Description
Our client is seeking an experienced and customer-centric Luxury Hotel Front Desk Manager to lead their guest services team in a fully remote capacity. This role is ideal for a highly organized individual with a passion for hospitality and a proven ability to manage front desk operations and ensure exceptional guest experiences. The successful candidate will be responsible for overseeing daily operations, managing staff, resolving guest issues, and implementing service standards that align with luxury hospitality expectations. A strong background in hotel management, excellent leadership skills, and a commitment to delivering personalized service are essential. This position requires a proactive approach to guest satisfaction and the ability to motivate a team effectively in a remote setting.
Key Responsibilities:
This is a fully remote role, offering the flexibility to manage operations from your home office. We are looking for a dedicated professional who can lead by example, inspiring a team to provide unparalleled service in the hospitality industry. Join us in creating memorable experiences for our valued guests.
Key Responsibilities:
- Oversee all front desk operations, ensuring seamless check-in and check-out processes.
- Manage and schedule front desk staff, providing training and performance feedback.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Implement and maintain high service standards to ensure guest satisfaction.
- Monitor guest feedback and proactively address areas for improvement.
- Coordinate with other hotel departments to ensure smooth operations.
- Manage room inventory and availability.
- Process payments and reconcile daily transactions.
- Develop and maintain strong relationships with guests, fostering loyalty and repeat business.
- Ensure the front desk area is welcoming, organized, and presentable at all times.
- Implement and adhere to all hotel policies and procedures.
This is a fully remote role, offering the flexibility to manage operations from your home office. We are looking for a dedicated professional who can lead by example, inspiring a team to provide unparalleled service in the hospitality industry. Join us in creating memorable experiences for our valued guests.
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5
Boutique Hotel Front Desk Manager
400000 Hoang Hoa
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An exclusive boutique hotel in the heart of Thanh Hoa, Thanh Hoa, VN is looking for a highly motivated and experienced Front Desk Manager to oversee all front office operations. This is a hands-on role where you will lead a team of receptionists and concierge staff, ensuring the highest standards of guest service and satisfaction. Responsibilities include managing reservations, check-ins, and check-outs efficiently, handling guest complaints and requests promptly and professionally, coordinating with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless guest experiences, and supervising the front desk team’s performance, providing training and support. You will also be responsible for managing the front desk budget, optimizing occupancy rates, and implementing strategies to enhance guest loyalty. The ideal candidate possesses excellent interpersonal and leadership skills, a keen eye for detail, and a passion for the hospitality industry. Previous experience in hotel management or front desk operations is essential, preferably with exposure to luxury or boutique properties. A strong command of English is required for interacting with international guests. This role requires a proactive individual who can work flexible hours, including evenings, weekends, and holidays, as dictated by the needs of a 24/7 operation in Thanh Hoa, Thanh Hoa, VN . You will be a key player in creating memorable experiences for our discerning guests, ensuring that every interaction reflects the hotel's commitment to excellence. Join a dedicated team in a beautiful setting and contribute to the success of a renowned establishment.
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Front Desk Manager - Boutique Hotel
600000 Hoi An
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Our client is seeking a highly organized and customer-focused Front Desk Manager to oversee all aspects of the front office operations for their prestigious boutique hotel in **Buon Ma Thuot, Dak Lak, VN**. This role is vital in ensuring a seamless and welcoming experience for all guests from the moment they arrive until their departure. The Front Desk Manager will be responsible for managing the front desk team, coordinating check-in and check-out procedures, handling guest inquiries and requests, and ensuring the highest standards of service are maintained.
The ideal candidate possesses proven experience in hotel front desk operations, with at least (X) years in a supervisory or management capacity. Excellent leadership, communication, and problem-solving skills are essential for managing a team and resolving guest issues effectively. You should be proficient in using hotel management software (PMS), have a strong understanding of reservation systems, and be adept at cash handling and billing procedures. A passion for hospitality, a keen eye for detail, and the ability to remain calm and professional under pressure are key attributes. This position requires a commitment to guest satisfaction and the ability to inspire and motivate the front desk team to deliver exceptional service.
Responsibilities:
The ideal candidate possesses proven experience in hotel front desk operations, with at least (X) years in a supervisory or management capacity. Excellent leadership, communication, and problem-solving skills are essential for managing a team and resolving guest issues effectively. You should be proficient in using hotel management software (PMS), have a strong understanding of reservation systems, and be adept at cash handling and billing procedures. A passion for hospitality, a keen eye for detail, and the ability to remain calm and professional under pressure are key attributes. This position requires a commitment to guest satisfaction and the ability to inspire and motivate the front desk team to deliver exceptional service.
Responsibilities:
- Manage and lead the front desk team, including scheduling, training, and performance evaluation.
- Oversee daily front desk operations, ensuring efficient check-in and check-out processes.
- Handle guest reservations, inquiries, and requests promptly and professionally.
- Resolve guest complaints and issues with empathy and efficiency, aiming for guest satisfaction.
- Ensure accurate billing, cash handling, and reconciliation of daily transactions.
- Maintain the highest standards of guest service and hospitality at all times.
- Coordinate with other hotel departments (e.g., housekeeping, maintenance) to ensure guest needs are met.
- Implement and enforce hotel policies and procedures for the front desk.
- Monitor front desk performance and identify areas for improvement.
- Create a positive and motivating work environment for the front desk staff.
- Previous experience as a Front Desk Supervisor or Manager in a hotel setting.
- Strong knowledge of hotel operations and front desk procedures.
- Proficiency in Hotel Property Management Systems (PMS) and reservation software.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage and motivate a team.
- Strong problem-solving and decision-making abilities.
- Customer-centric approach with a passion for hospitality.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or equivalent required; hospitality degree preferred.
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7
Front Desk Supervisor
55000 Hoa Sơn
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Our client, a prominent establishment in the hospitality sector, is seeking a dynamic and customer-focused Front Desk Supervisor to oversee their reception operations. This role offers a hybrid work model, blending on-site responsibilities with potential for some remote administrative tasks. You will be responsible for ensuring a seamless and welcoming experience for all guests, managing check-ins and check-outs, and supervising the front desk team. The ideal candidate will possess excellent interpersonal skills, a professional demeanor, and a passion for delivering outstanding customer service. You will handle guest inquiries, resolve complaints efficiently, and ensure adherence to hotel policies and procedures. Key responsibilities include training and scheduling front desk staff, managing room inventory and rates, and maintaining the overall appearance and organization of the front desk area. Proficiency in property management systems (PMS) is highly desirable. You will also collaborate with other departments, such as housekeeping and F&B, to ensure guest satisfaction. The ability to remain calm and effective under pressure, especially during peak times, is crucial. This position offers a fantastic opportunity to develop leadership skills within the hospitality industry and contribute to the success of a reputable establishment. We are looking for an enthusiastic individual who can lead by example and foster a positive work environment. If you have a strong service orientation and leadership potential, we invite you to apply.
Responsibilities:
Responsibilities:
- Supervise and coordinate daily front desk operations.
- Ensure excellent customer service standards are maintained.
- Manage guest check-ins, check-outs, and room assignments.
- Train, schedule, and motivate front desk staff.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Oversee the handling of cash, credit card transactions, and room charges.
- Maintain accurate guest records and reservation information.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Monitor and manage room inventory and rates.
- Ensure the front desk area is clean, organized, and well-presented.
- High school diploma or equivalent; relevant certifications or a degree in Hospitality Management is a plus.
- Minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
- Proven track record in delivering exceptional customer service.
- Experience with Property Management Systems (PMS) is essential.
- Strong leadership, communication, and interpersonal skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Problem-solving and multitasking abilities.
- Professional appearance and demeanor.
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8
Front Desk Manager
550000 Hoa Sơn
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Our client is seeking a charismatic and highly organized Front Desk Manager to oversee the reception operations at their premier establishment in Quy Nhon, Binh Dinh, VN . This role is crucial for creating a welcoming and efficient first impression for all guests. The Front Desk Manager will be responsible for leading the front desk team, managing reservations, ensuring exceptional guest service, and handling administrative tasks related to front office operations. A hybrid work model means you will be on-site during key operational hours, with opportunities for remote administrative work or planning.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage and lead the front desk team, including training, scheduling, and performance management.
- Oversee daily front desk operations, ensuring smooth check-in and check-out processes.
- Handle guest inquiries, requests, and complaints professionally and efficiently, striving for guest satisfaction.
- Manage reservation systems, ensuring accuracy and optimizing occupancy.
- Implement and maintain high standards of guest service and hospitality.
- Coordinate with other departments (e.g., Housekeeping, Food & Beverage) to ensure seamless guest experiences.
- Prepare daily reports, such as occupancy reports, revenue summaries, and guest feedback analysis.
- Maintain the lobby area's appearance and ambiance, ensuring it is clean, tidy, and welcoming.
- Assist with the development and implementation of front desk policies and procedures.
- Manage petty cash, reconcile front desk transactions, and oversee billing.
- Identify opportunities to upsell services and amenities to guests.
- Handle any security or emergency situations calmly and effectively.
- Conduct regular team meetings to discuss performance, goals, and operational updates.
Qualifications:
- Proven experience in hospitality management, particularly in front office or guest services.
- Strong leadership and team management skills.
- Excellent customer service and interpersonal skills.
- Proficiency with property management systems (PMS) and reservation software.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Good organizational and time management skills.
- Adept at problem-solving and conflict resolution.
- Familiarity with hotel operations and industry best practices.
- Fluency in Vietnamese and English, both written and spoken.
- A degree or diploma in Hospitality Management or a related field is preferred.
- Flexibility to work shifts, including weekends and holidays as required by the operational needs.
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