457 Installation Engineer jobs in Vietnam
Remote Lead Installation Engineer
70000 An Thanh
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Job Description
Our client is seeking an experienced and highly motivated Lead Installation Engineer for a fully remote position. This role requires a comprehensive understanding of complex installation processes, project management, and team leadership. You will be responsible for overseeing the planning, execution, and completion of installation projects for our sophisticated systems, ensuring adherence to quality standards, safety protocols, and client specifications. The ideal candidate will have a proven track record in managing large-scale installation projects, troubleshooting technical challenges, and mentoring engineering teams. This is a critical role that requires strong technical acumen and excellent communication skills to coordinate with clients and internal stakeholders.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and manage installation projects from initial planning through to final commissioning.
- Develop detailed installation plans, timelines, and resource allocation strategies.
- Oversee the assembly, configuration, and testing of systems according to technical specifications and blueprints.
- Provide technical guidance and support to installation teams.
- Ensure all installation activities comply with safety regulations, industry standards, and company policies.
- Troubleshoot and resolve complex technical issues that arise during installation.
- Collaborate with engineering, product development, and project management teams.
- Manage project documentation, including progress reports, technical manuals, and completion certificates.
- Conduct site assessments and feasibility studies for new installation projects.
- Train and mentor junior installation engineers and technicians.
- Act as the primary technical point of contact for clients during the installation phase.
- Ensure successful handover of installed systems to the client and support teams.
Qualifications:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or a related field.
- Minimum of 7 years of experience in installation engineering, with at least 3 years in a lead or supervisory role.
- Proven experience managing complex installation projects in a remote capacity.
- Strong understanding of mechanical, electrical, and software integration.
- Expertise in reading and interpreting technical drawings, schematics, and manuals.
- Excellent project management skills, including planning, scheduling, and risk management.
- Strong analytical and problem-solving abilities.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in relevant engineering software and tools.
- Ability to work independently and manage a team effectively in a remote environment.
- Commitment to quality, safety, and customer satisfaction.
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0
Senior Installation & Maintenance Engineer
58000 Nha Trang, Khanh Hoa
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Our client is seeking an experienced Senior Installation & Maintenance Engineer to oversee critical infrastructure projects in Nha Trang, Khanh Hoa, VN . This role combines hands-on installation expertise with strategic planning for maintenance operations. You will be responsible for managing installation teams, ensuring the timely and high-quality execution of complex installation projects for specialized equipment. Furthermore, you will develop and implement proactive maintenance schedules and strategies to minimize downtime and optimize the performance of installed systems. The ideal candidate will possess a deep understanding of mechanical and electrical systems, along with proven experience in project management and team leadership. You should be adept at diagnosing and resolving complex technical issues, both during installation and ongoing maintenance phases. This position requires the ability to analyze system performance data, identify potential failures, and implement preventative measures. Collaboration with design engineers, procurement, and operations teams will be key to ensuring successful project outcomes. You will also be responsible for training and mentoring junior technicians and engineers, fostering a culture of technical excellence and safety. A strong commitment to safety standards and regulatory compliance is essential. This is an exciting opportunity to take on a leadership role, driving efficiency and reliability in crucial installations and maintenance operations within the Nha Trang, Khanh Hoa, VN region. Your expertise will be vital in maintaining operational continuity and supporting the growth of our client's business.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage installation projects for complex systems.
- Develop and implement comprehensive maintenance strategies.
- Supervise installation and maintenance teams.
- Ensure adherence to safety regulations and quality standards.
- Diagnose and resolve advanced technical issues.
- Analyze system performance and implement improvements.
- Manage spare parts inventory and procurement for maintenance.
- Conduct training for technical staff.
- Prepare detailed reports on installation and maintenance activities.
Qualifications:
- Bachelor's degree in Engineering (Mechanical, Electrical, or related).
- Minimum of 7 years of experience in installation and maintenance engineering.
- Proven project management and team leadership skills.
- Expertise in diagnosing and repairing complex systems.
- Strong knowledge of maintenance best practices and industry standards.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work effectively in a hybrid environment.
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1
Technical Support
Hanoi, Hanoi
Công Ty TNHH Truyền Số Liệu Lotte Việt Nam
Posted today
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Job Description
**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
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2
Technical Support Specialist
550000 Hoa Sơn
WhatJobs
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Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. This role is based in **Quy Nhon, Binh Dinh, VN** and requires the ability to work on-site to directly support our user base and resolve technical issues. You will be the primary point of contact for users experiencing hardware, software, or network problems. Your responsibilities will include diagnosing and resolving technical issues remotely and in person, installing and configuring computer hardware and software, and guiding users through step-by-step solutions. You will also be responsible for documenting all support requests and resolutions in a ticketing system, escalating complex issues to appropriate IT teams, and contributing to the development of IT support documentation and knowledge bases. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent customer service skills, patience, and a methodical approach to problem-solving are essential. We are looking for someone who is eager to learn, possesses strong troubleshooting abilities, and can communicate technical information clearly to non-technical users. Prior experience in a technical support role or a relevant IT certification is highly desirable. You will be part of a collaborative IT department focused on ensuring the smooth operation of our technological infrastructure and providing exceptional support to our employees. The opportunity to work within a stable company and develop your technical skills in a supportive environment is a key aspect of this role. You will be instrumental in maintaining the productivity and satisfaction of our internal teams by addressing their technical challenges promptly and effectively.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Guide users through troubleshooting steps via phone, email, or in-person.
- Document all support activities, resolutions, and user feedback in a ticketing system.
- Escalate unresolved issues to senior IT staff or relevant departments.
- Assist in managing IT inventory and asset tracking.
- Contribute to the creation and maintenance of IT support documentation and FAQs.
- Adhere to IT policies and procedures for system security and data protection.
- Proven experience in a technical support or IT helpdesk role.
- Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to explain technical issues to non-technical users.
- Experience with ticketing systems is a plus.
- Relevant IT certifications (e.g., CompTIA A+) are advantageous.
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.
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3
Technical Support Specialist
70000 An Thanh
WhatJobs
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Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to join our fully remote customer service team. This role is critical in providing timely and effective technical assistance to our users, ensuring a positive customer experience. You will be responsible for troubleshooting software and hardware issues, guiding users through problem-solving processes, and escalating complex issues when necessary. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a patient, customer-focused approach.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
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4
Technical Support Engineer
36000 Thai Binh , Thai Binh
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Job Description
Our client is looking for a knowledgeable and customer-focused Technical Support Engineer to provide assistance and resolve technical issues for their clients. This office-based position requires your presence at our **Thai Binh, Thai Binh** location. You will be responsible for diagnosing and resolving hardware and software problems, guiding users through step-by-step solutions, and installing and configuring software and hardware. Key duties include responding to support tickets, providing phone and email support, and documenting technical procedures and troubleshooting steps. You will also be involved in testing new software releases and providing feedback to the development team. The ideal candidate will have a strong technical background, with experience in IT support or a related field. A Bachelor's degree in Computer Science, Information Technology, or a similar discipline is preferred. Excellent problem-solving skills, patience, and strong communication abilities are essential. Proficiency in operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Experience with remote support tools and CRM systems is a plus. We are looking for an individual who is eager to learn, detail-oriented, and committed to delivering exceptional technical support. This role offers an excellent opportunity to grow your technical skills and contribute to client satisfaction.
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5
Technical Support Lead
42000 Nam Dinh , Nam Dinh
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Job Description
Our client is seeking a highly skilled and experienced Technical Support Lead to manage their remote customer support operations. In this vital role, you will lead a team of technical support specialists, ensuring the timely and effective resolution of customer inquiries and issues. You will be responsible for setting support standards, developing training programs for the team, and implementing best practices to enhance customer satisfaction. The ideal candidate possesses a strong technical acumen, excellent leadership and communication skills, and a passion for providing exceptional customer service. You should be adept at identifying recurring issues, developing solutions, and collaborating with engineering and product teams to improve the customer experience. This is a fully remote position offering a significant opportunity to shape and lead a critical customer-facing function within our organization.
Responsibilities:
Responsibilities:
- Lead and mentor a team of technical support specialists, fostering a positive and productive work environment.
- Oversee the day-to-day operations of the technical support department.
- Develop and implement efficient support processes and workflows.
- Ensure timely and accurate resolution of customer technical issues across multiple channels.
- Train and onboard new support team members, providing ongoing coaching and performance feedback.
- Monitor support metrics and KPIs, identifying areas for improvement.
- Analyze customer feedback and support trends to identify product or service enhancements.
- Collaborate with engineering and product teams to escalate and resolve complex technical problems.
- Maintain and update the knowledge base with accurate and relevant support information.
- Act as a point of escalation for complex customer issues.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience managing remote support teams.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
- Knowledge of CRM systems is a plus.
- Ability to effectively manage time and prioritize tasks in a fast-paced environment.
- Experience in developing training materials and conducting team training.
- Customer-centric mindset with a commitment to delivering exceptional service.
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6
Technical Support Specialist
550000 Hoa Sơn
WhatJobs
Posted today
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Job Description
Our client is seeking a motivated and customer-focused Technical Support Specialist to join their expanding team. This is a fully remote role, providing essential technical assistance and troubleshooting for their diverse user base. The ideal candidate will have a strong aptitude for technology, excellent problem-solving skills, and a passion for delivering outstanding customer service. You will be responsible for diagnosing and resolving software and hardware issues, guiding users through solutions, and maintaining a high level of customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level technical support via phone, email, and chat to end-users.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide users through step-by-step solutions for technical problems.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Create and update knowledge base articles and FAQs to assist users.
- Install, configure, and troubleshoot software applications and operating systems.
- Assist with hardware setup, maintenance, and repair.
- Identify trends in customer issues and provide feedback to development teams for product improvement.
- Ensure timely and effective resolution of customer support requests.
- Adhere to established service level agreements (SLAs) for response and resolution times.
- Provide remote assistance to users, utilizing remote desktop tools.
- Stay up-to-date with product knowledge and technical advancements.
- Contribute to a positive and collaborative team environment.
- Proactively identify opportunities to improve the customer support process.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with common software applications and productivity suites.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills, with a patient and empathetic approach.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk).
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
- Ability to work independently and manage time effectively in a remote setting.
- Customer service orientation and a commitment to user satisfaction.
- Ability to multitask and manage multiple support tickets simultaneously.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
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7
Technical Support Specialist
06000 Thai Binh , Thai Binh
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and technically adept Technical Support Specialist to provide exceptional customer service and resolve IT-related issues for their user base. This role operates in a fully remote capacity, requiring excellent communication skills and self-discipline. You will be the first point of contact for customers seeking technical assistance, diagnosing and troubleshooting hardware, software, and network problems through various channels, including phone, email, and chat. Responsibilities include guiding users through step-by-step solutions, documenting all support activities and resolutions in a ticketing system, escalating complex issues to higher-level support teams when necessary, and contributing to the knowledge base by creating helpful articles and FAQs. The ideal candidate will have a strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. Experience with remote support tools and customer relationship management (CRM) software is highly valued. We are seeking individuals who are patient, empathetic, and possess a genuine desire to help others. Strong analytical and problem-solving skills are essential to quickly identify and resolve issues. This is a remote-first position, meaning all work is performed from your home office, offering flexibility and eliminating the need for commuting. You will be part of a collaborative and supportive virtual team, focused on delivering outstanding technical support. If you thrive in a remote environment and have a passion for technology and customer satisfaction, we encourage you to apply.
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8
Technical Support Specialist
55000 Hoa Sơn
WhatJobs
Posted today
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Job Description
Our client is looking for a highly skilled and customer-focused Technical Support Specialist to join our fully remote Customer Service & Helpdesk team. In this critical role, you will provide expert technical assistance and solutions to our diverse client base. Your responsibilities will include troubleshooting hardware and software issues, guiding users through technical processes, and resolving customer queries efficiently and professionally. You will manage incoming support requests via phone, email, and chat, ensuring timely and accurate resolution. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a deep understanding of common IT issues and solutions. Proficiency in customer relationship management (CRM) software and remote support tools is essential. We are seeking an individual with exceptional communication skills, patience, and a genuine passion for helping others. The ability to explain technical concepts in a clear and understandable manner is paramount. This position requires strong self-discipline, excellent time management, and the ability to work independently in a remote setting while collaborating effectively with team members. We are committed to providing outstanding customer service and are looking for individuals who share this commitment. This is an excellent opportunity to grow your technical support career with a forward-thinking company. Join our supportive remote team and make a real difference for our customers.
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