191 IT Helpdesk jobs in Vietnam
Technical Support Lead - IT Helpdesk
95000 Rach Gia, Kien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and proactive Technical Support Lead to manage their IT Helpdesk operations. This position offers a fully remote work setup, allowing you to contribute your expertise from anywhere. You will be responsible for overseeing the daily operations of the helpdesk, ensuring timely and effective resolution of technical issues for end-users. This includes managing a team of support technicians, developing support procedures, and maintaining IT infrastructure documentation. Your role will be critical in ensuring a seamless technological experience for all employees, troubleshooting hardware, software, and network-related problems. You will also be involved in user training and the implementation of new IT solutions.
Key responsibilities:
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 5 years of experience in IT support, including at least 2 years in a lead or supervisory role. Proven expertise in troubleshooting common hardware (PCs, laptops, printers) and software (Microsoft Office Suite, operating systems, common business applications) issues is required. Strong knowledge of network protocols and troubleshooting is essential. Excellent communication, problem-solving, and customer service skills are a must. Certifications such as CompTIA A+, Network+, or ITIL are highly desirable. This is a fantastic opportunity to lead a remote support team and make a significant impact on the organization's IT infrastructure.
Key responsibilities:
- Lead and manage a team of IT support specialists, providing guidance, training, and performance feedback.
- Oversee the helpdesk ticketing system, ensuring efficient ticket assignment, tracking, and resolution.
- Provide Tier 2 and Tier 3 technical support for hardware, software, operating systems, and network issues.
- Develop and maintain IT support documentation, knowledge bases, and standard operating procedures.
- Monitor system performance and proactively identify potential issues to minimize downtime.
- Manage the deployment and maintenance of IT equipment and software.
- Implement and improve IT security best practices to protect company data.
- Onboard new users and provide technical orientation and training.
- Collaborate with other IT teams to escalate and resolve complex technical problems.
- Continuously evaluate and recommend improvements to IT support processes and tools.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 5 years of experience in IT support, including at least 2 years in a lead or supervisory role. Proven expertise in troubleshooting common hardware (PCs, laptops, printers) and software (Microsoft Office Suite, operating systems, common business applications) issues is required. Strong knowledge of network protocols and troubleshooting is essential. Excellent communication, problem-solving, and customer service skills are a must. Certifications such as CompTIA A+, Network+, or ITIL are highly desirable. This is a fantastic opportunity to lead a remote support team and make a significant impact on the organization's IT infrastructure.
This advertiser has chosen not to accept applicants from your region.
0
IT Helpdesk Engineer
Ho Chi Minh City
KMS Technology
Posted today
Job Viewed
Job Description
Company Description
KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise.
- KMS Technology focuses on custom software development and a wide variety of consulting services
- KMS Healthcare specialises in the healthcare industry, provides a unique blend of consultative healthcare technology solutions backed by the power of full lifecycle development support
- KMS Solutions serves the Asia Pacific region, bringing the world's innovative technologies to help organizations achieve their business goals through world-class digital capabilities and fit-for-purpose solutions
Besides providing services, KMS builds and successfully launches its own software companies through its internal startup incubator, KMS Labs. The most notable companies with millions of users worldwide include QASymphony, Kobiton, Katalon, Grove, and Visily.
KMS is committed to providing tangible contributions and long-lasting impacts to the communities through leveraging our IT expertise. The company has also been recognized by prestigious industry awards as a great workplace in Vietnam, Asia, and the U.S. for many years in a row.
**Job Description**:
**Responsibilities**:
- Support KMS’ network
- Helpdesk function for technical issues
- Assist System/Network administrator
**Qualifications**:
- 2+ years of experience in IT Helpdesk
- Strong experience in Windows, Mac OS, and Linux installation, configuration
- Have knowledge of Networking to complete the basic assignment
- Able to diagnose, troubleshoot, repair, and replace hardware and software
- Able to research & learn new technology
- English speaking and writing at an intermediate level
- Education/training preferred:
- Microsoft Certified Professional (MCP)
- Cisco Certified Network Associate (CCNA)
- LPIC-1: System Administrator (Linux Certification)
Additional Information
**_
Perks you Enjoy at KMS_**
- Working in one of the Best Places to Work in Vietnam
- Working & growing with Passionate & Talented Team
- Attractive Salary and Benefits
- Performance appraisal twice a year
- Flexible working time
- Premium health care insurance for you and your loved ones
- Company trip in every summer, big annual year-end party every year, team building, etc.
- Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming
- Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,
- Free in-house entertainment facilities (football, ping pong, boxing, gym ), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies )
And much more, join us and let yourself explore other fantastic things!
KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise.
- KMS Technology focuses on custom software development and a wide variety of consulting services
- KMS Healthcare specialises in the healthcare industry, provides a unique blend of consultative healthcare technology solutions backed by the power of full lifecycle development support
- KMS Solutions serves the Asia Pacific region, bringing the world's innovative technologies to help organizations achieve their business goals through world-class digital capabilities and fit-for-purpose solutions
Besides providing services, KMS builds and successfully launches its own software companies through its internal startup incubator, KMS Labs. The most notable companies with millions of users worldwide include QASymphony, Kobiton, Katalon, Grove, and Visily.
KMS is committed to providing tangible contributions and long-lasting impacts to the communities through leveraging our IT expertise. The company has also been recognized by prestigious industry awards as a great workplace in Vietnam, Asia, and the U.S. for many years in a row.
**Job Description**:
**Responsibilities**:
- Support KMS’ network
- Helpdesk function for technical issues
- Assist System/Network administrator
**Qualifications**:
- 2+ years of experience in IT Helpdesk
- Strong experience in Windows, Mac OS, and Linux installation, configuration
- Have knowledge of Networking to complete the basic assignment
- Able to diagnose, troubleshoot, repair, and replace hardware and software
- Able to research & learn new technology
- English speaking and writing at an intermediate level
- Education/training preferred:
- Microsoft Certified Professional (MCP)
- Cisco Certified Network Associate (CCNA)
- LPIC-1: System Administrator (Linux Certification)
Additional Information
**_
Perks you Enjoy at KMS_**
- Working in one of the Best Places to Work in Vietnam
- Working & growing with Passionate & Talented Team
- Attractive Salary and Benefits
- Performance appraisal twice a year
- Flexible working time
- Premium health care insurance for you and your loved ones
- Company trip in every summer, big annual year-end party every year, team building, etc.
- Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming
- Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,
- Free in-house entertainment facilities (football, ping pong, boxing, gym ), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies )
And much more, join us and let yourself explore other fantastic things!
This advertiser has chosen not to accept applicants from your region.
1
IT Helpdesk Engineer
Ho Chi Minh City
KMS Technology
Posted today
Job Viewed
Job Description
Company Description
KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise.
- KMS Technology focuses on custom software development and a wide variety of consulting services
- KMS Healthcare specialises in the healthcare industry, provides a unique blend of consultative healthcare technology solutions backed by the power of full lifecycle development support
- KMS Solutions serves the Asia Pacific region, bringing the world's innovative technologies to help organizations achieve their business goals through world-class digital capabilities and fit-for-purpose solutions
Besides providing services, KMS builds and successfully launches its own software companies through its internal startup incubator, KMS Labs. The most notable companies with millions of users worldwide include QASymphony, Kobiton, Katalon, Grove, and Visily.
KMS is committed to providing tangible contributions and long-lasting impacts to the communities through leveraging our IT expertise. The company has also been recognized by prestigious industry awards as a great workplace in Vietnam, Asia, and the U.S. for many years in a row.
**Job Description**:
- Diagnose and resolve hardware, software, and network-related issues.
- Manage and maintain the IT helpdesk ticketing system and respond to tickets in a timely and efficient manner.
- Collaborate with other IT teams to resolve complex technical issues.
- Participate in IT projects as needed.
**Qualifications**:
**_
Requirements:_**
- 2+ years of experience in IT Helpdesk
- Strong experience in Windows, Mac OS, and Linux installation, configuration
- English speaking and writing at an intermediate level
**_ Nice to have:_**
- Have knowledge of Networking to complete the basic assignment
- Able to diagnose, troubleshoot, repair, and replace hardware and software
- Able to research & learn new technology
- Training preferred: Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), LPIC-1: System Administrator (Linux Certification).
Additional Information
**_
Perks you Enjoy at KMS:_**
- Working in one of the Best Places to Work in Vietnam
- Working & growing with Passionate & Talented Team
- Attractive Salary and Benefits
- Performance appraisal twice a year
- Flexible working time
- Premium health care insurance for you and your loved ones
- Company trip in every summer, big annual year-end party every year, team building, etc.
- Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming
- Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,
- Free in-house entertainment facilities (football, ping pong, boxing, gym ), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies )
And much more, join us and let yourself explore other fantastic things!
KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise.
- KMS Technology focuses on custom software development and a wide variety of consulting services
- KMS Healthcare specialises in the healthcare industry, provides a unique blend of consultative healthcare technology solutions backed by the power of full lifecycle development support
- KMS Solutions serves the Asia Pacific region, bringing the world's innovative technologies to help organizations achieve their business goals through world-class digital capabilities and fit-for-purpose solutions
Besides providing services, KMS builds and successfully launches its own software companies through its internal startup incubator, KMS Labs. The most notable companies with millions of users worldwide include QASymphony, Kobiton, Katalon, Grove, and Visily.
KMS is committed to providing tangible contributions and long-lasting impacts to the communities through leveraging our IT expertise. The company has also been recognized by prestigious industry awards as a great workplace in Vietnam, Asia, and the U.S. for many years in a row.
**Job Description**:
- Diagnose and resolve hardware, software, and network-related issues.
- Manage and maintain the IT helpdesk ticketing system and respond to tickets in a timely and efficient manner.
- Collaborate with other IT teams to resolve complex technical issues.
- Participate in IT projects as needed.
**Qualifications**:
**_
Requirements:_**
- 2+ years of experience in IT Helpdesk
- Strong experience in Windows, Mac OS, and Linux installation, configuration
- English speaking and writing at an intermediate level
**_ Nice to have:_**
- Have knowledge of Networking to complete the basic assignment
- Able to diagnose, troubleshoot, repair, and replace hardware and software
- Able to research & learn new technology
- Training preferred: Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), LPIC-1: System Administrator (Linux Certification).
Additional Information
**_
Perks you Enjoy at KMS:_**
- Working in one of the Best Places to Work in Vietnam
- Working & growing with Passionate & Talented Team
- Attractive Salary and Benefits
- Performance appraisal twice a year
- Flexible working time
- Premium health care insurance for you and your loved ones
- Company trip in every summer, big annual year-end party every year, team building, etc.
- Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming
- Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,
- Free in-house entertainment facilities (football, ping pong, boxing, gym ), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies )
And much more, join us and let yourself explore other fantastic things!
This advertiser has chosen not to accept applicants from your region.
2
IT Helpdesk Engineer
Ho Chi Minh City
KMS Technology
Posted today
Job Viewed
Job Description
KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise.
- KMS Technology focuses on custom software development and a wide variety of consulting services
- KMS Healthcare specialises in the healthcare industry, provides a unique blend of consultative healthcare technology solutions backed by the power of full lifecycle development support
- KMS Solutions serves the Asia Pacific region, bringing the world's innovative technologies to help organizations achieve their business goals through world-class digital capabilities and fit-for-purpose solutions
Besides providing services, KMS builds and successfully launches its own software companies through its internal startup incubator, KMS Labs. The most notable companies with millions of users worldwide include QASymphony, Kobiton, Katalon, Grove, and Visily.
KMS is committed to providing tangible contributions and long-lasting impacts to the communities through leveraging our IT expertise. The company has also been recognized by prestigious industry awards as a great workplace in Vietnam, Asia, and the U.S. for many years in a row.
**Responsibilities**:
- Diagnose and resolve hardware, software, and network-related issues.
- Manage and maintain the IT helpdesk ticketing system and respond to tickets in a timely and efficient manner.
- Collaborate with other IT teams to resolve complex technical issues.
- Participate in IT projects as needed.
**Qualifications**:
**_ Requirements:_**
- 2+ years of experience in IT Helpdesk.
- ** Technical Knowledge**: Strong understanding of computer hardware, software, networking, and operating systems.
- ** Operating system**: Strong experience in Windows, Mac OS, and Linux installation, and configuration.
- ** Communication skills**: Good communication and problem-solving abilities.
- ** Ticketing System Management**: Familiarity with ticketing systems to track and resolve support requests.
- ** Active Directory and User Account Management**: Understanding of AD and user account management.
- ** Hardware and Software Installation**: Proficiency in installing and configuring hardware and software.
- ** Remote Support**: Skills in troubleshooting and assisting remotely.
- ** Documentation Skills**: Ability to maintain accurate documentation.
- ** Learning**:Willingness to stay updated with industry trends and technologies. **.**:
- **English**: speaking and writing at an intermediate level.
**_ Nice to have:_**
- Have knowledge of Networking to complete the basic assignment
- Able to diagnose, troubleshoot, repair, and replace hardware and software
- Able to research & learn new technology
- Training preferred: Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), LPIC-1: System Administrator (Linux Certification).
**Benefits and Perks**:
**_ Perks you Enjoy at KMS:_**
- Working in one of the Best Places to Work in Vietnam
- Working & growing with Passionate & Talented Team
- Attractive Salary and Benefits
- Performance appraisal twice a year
- Flexible working time
- Premium health care insurance for you and your loved ones
- Company trip in every summer, big annual year-end party every year, team building, etc.
- Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming
- Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,
- Free in-house entertainment facilities (football, ping pong, boxing, gym ), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies )
And much more, join us and let yourself explore other fantastic things!
- KMS Technology focuses on custom software development and a wide variety of consulting services
- KMS Healthcare specialises in the healthcare industry, provides a unique blend of consultative healthcare technology solutions backed by the power of full lifecycle development support
- KMS Solutions serves the Asia Pacific region, bringing the world's innovative technologies to help organizations achieve their business goals through world-class digital capabilities and fit-for-purpose solutions
Besides providing services, KMS builds and successfully launches its own software companies through its internal startup incubator, KMS Labs. The most notable companies with millions of users worldwide include QASymphony, Kobiton, Katalon, Grove, and Visily.
KMS is committed to providing tangible contributions and long-lasting impacts to the communities through leveraging our IT expertise. The company has also been recognized by prestigious industry awards as a great workplace in Vietnam, Asia, and the U.S. for many years in a row.
**Responsibilities**:
- Diagnose and resolve hardware, software, and network-related issues.
- Manage and maintain the IT helpdesk ticketing system and respond to tickets in a timely and efficient manner.
- Collaborate with other IT teams to resolve complex technical issues.
- Participate in IT projects as needed.
**Qualifications**:
**_ Requirements:_**
- 2+ years of experience in IT Helpdesk.
- ** Technical Knowledge**: Strong understanding of computer hardware, software, networking, and operating systems.
- ** Operating system**: Strong experience in Windows, Mac OS, and Linux installation, and configuration.
- ** Communication skills**: Good communication and problem-solving abilities.
- ** Ticketing System Management**: Familiarity with ticketing systems to track and resolve support requests.
- ** Active Directory and User Account Management**: Understanding of AD and user account management.
- ** Hardware and Software Installation**: Proficiency in installing and configuring hardware and software.
- ** Remote Support**: Skills in troubleshooting and assisting remotely.
- ** Documentation Skills**: Ability to maintain accurate documentation.
- ** Learning**:Willingness to stay updated with industry trends and technologies. **.**:
- **English**: speaking and writing at an intermediate level.
**_ Nice to have:_**
- Have knowledge of Networking to complete the basic assignment
- Able to diagnose, troubleshoot, repair, and replace hardware and software
- Able to research & learn new technology
- Training preferred: Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), LPIC-1: System Administrator (Linux Certification).
**Benefits and Perks**:
**_ Perks you Enjoy at KMS:_**
- Working in one of the Best Places to Work in Vietnam
- Working & growing with Passionate & Talented Team
- Attractive Salary and Benefits
- Performance appraisal twice a year
- Flexible working time
- Premium health care insurance for you and your loved ones
- Company trip in every summer, big annual year-end party every year, team building, etc.
- Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming
- Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,
- Free in-house entertainment facilities (football, ping pong, boxing, gym ), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies )
And much more, join us and let yourself explore other fantastic things!
This advertiser has chosen not to accept applicants from your region.
3
IT Technical Support/it Helpdesk-support
Ho Chi Minh City
Diag
Posted today
Job Viewed
Job Description
**About Diag
DIAG is a modern, technology-driven diagnostic laboratory. We are fast growing business providing high quality diagnostic services to millions of patients. We proved ourselves as a trusted partner for healthcare organisations and independent professionals, offering an extensive range of laboratory tests used** to assist in the diagnosis, monitoring, and treatment of diseases and medical conditions**.
We are building the most tech and talent advanced laboratory in Vietnam and put technology in the core of our business building an ecosystem of lab and healthtech products aimed to provide better service and better care for our customers and partners through excellent user-centered digital experiences.
JOB DESCRIPTIONS:
- Support end-users at the Head Office, Branch Office and Laboratory
- Support client from Laboratory Infomation System.
- Sort and manage devices in the Warehouse
- Carry out the procedures for allocating and recalling equipment, and storing documents related to equipment allocation.
- Keep track of inventory, update the number and status of devices on the software, and ensure goods are always at the minimum inventory level
- Install office equipment including computers, printers, photocopiers, phones,.
- Maintain and repair company computer and network equipment.
- Perform other assigned tasks as required.
JOB REQUIREMENTS:
- Good understanding of computer systems, mobile devices and other tech products
- Good communication skills
- Experience in troubleshooting hardware, software
- Agility, Honesty
DIAG is a modern, technology-driven diagnostic laboratory. We are fast growing business providing high quality diagnostic services to millions of patients. We proved ourselves as a trusted partner for healthcare organisations and independent professionals, offering an extensive range of laboratory tests used** to assist in the diagnosis, monitoring, and treatment of diseases and medical conditions**.
We are building the most tech and talent advanced laboratory in Vietnam and put technology in the core of our business building an ecosystem of lab and healthtech products aimed to provide better service and better care for our customers and partners through excellent user-centered digital experiences.
JOB DESCRIPTIONS:
- Support end-users at the Head Office, Branch Office and Laboratory
- Support client from Laboratory Infomation System.
- Sort and manage devices in the Warehouse
- Carry out the procedures for allocating and recalling equipment, and storing documents related to equipment allocation.
- Keep track of inventory, update the number and status of devices on the software, and ensure goods are always at the minimum inventory level
- Install office equipment including computers, printers, photocopiers, phones,.
- Maintain and repair company computer and network equipment.
- Perform other assigned tasks as required.
JOB REQUIREMENTS:
- Good understanding of computer systems, mobile devices and other tech products
- Good communication skills
- Experience in troubleshooting hardware, software
- Agility, Honesty
This advertiser has chosen not to accept applicants from your region.
4
IT Helpdesk Technician (Vn)
Ho Chi Minh City
Công Ty TNHH D.I
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Từ 15 triệu VNĐ)
- Provide support to end-users in regard to network connectivity and desktop computing.
- Maintain and support PC workstations and laptop. This will include troubleshooting and replacing hardware components, performing upgrades to existing systems, and installing replacement system.
- Support also includes software support of the operating system, Microsoft Office, and other standard package used by Concentrix Group.
- Develop, implement and administer IT service, ensure the stability, integrity, and efficient operation of all information and production systems.
- Responsible for network-telecommunications function and to ensure compatibility and interoperability of computer systems, telecommunication and office equipment.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Salary from: 15 million
- Work in a friendly, dynamic environment, ensuring all necessary equipment and supplies. for the job
- Guaranteed benefits according to the provisions of the Labor Law such as social insurance, health insurance, unemployment insurance,.
- Attendance bonus: 400,000 VND/month
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- University degree.
- English read, write spoken, minimum Level B.
- 1 year minimum of experiences, on a foreigner company would be better.
- Hard worker, able to work under pressure.
- Self motivated, independant but able to work within a team.
Knowledge requested:
- All Windows Operating System
- MS Office and OpenOffice pack software
- Lotus Notes Client
- Microsoft Networking Environment
- Generic Network Protocol and Services (DNS, DHCP, SMTP)
- Ethernet TCP/IP Networking and Cabling (Copper and Fiber Optic)
- Computer Hardware installation and troubleshooting
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,IT Helpdesk,IT Support,Viễn Thông,Điện/Điện tử
Đại Học
Không yêu cầu
(Mức lương: Từ 15 triệu VNĐ)
- Provide support to end-users in regard to network connectivity and desktop computing.
- Maintain and support PC workstations and laptop. This will include troubleshooting and replacing hardware components, performing upgrades to existing systems, and installing replacement system.
- Support also includes software support of the operating system, Microsoft Office, and other standard package used by Concentrix Group.
- Develop, implement and administer IT service, ensure the stability, integrity, and efficient operation of all information and production systems.
- Responsible for network-telecommunications function and to ensure compatibility and interoperability of computer systems, telecommunication and office equipment.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Salary from: 15 million
- Work in a friendly, dynamic environment, ensuring all necessary equipment and supplies. for the job
- Guaranteed benefits according to the provisions of the Labor Law such as social insurance, health insurance, unemployment insurance,.
- Attendance bonus: 400,000 VND/month
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- University degree.
- English read, write spoken, minimum Level B.
- 1 year minimum of experiences, on a foreigner company would be better.
- Hard worker, able to work under pressure.
- Self motivated, independant but able to work within a team.
Knowledge requested:
- All Windows Operating System
- MS Office and OpenOffice pack software
- Lotus Notes Client
- Microsoft Networking Environment
- Generic Network Protocol and Services (DNS, DHCP, SMTP)
- Ethernet TCP/IP Networking and Cabling (Copper and Fiber Optic)
- Computer Hardware installation and troubleshooting
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,IT Helpdesk,IT Support,Viễn Thông,Điện/Điện tử
Đại Học
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service & Helpdesk Specialist
300000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking a dedicated and experienced Senior Customer Service & Helpdesk Specialist for a fully remote position. This role is critical in providing exceptional support to our client's customer base, resolving technical issues, and ensuring customer satisfaction. You will be the frontline point of contact, addressing inquiries via phone, email, and chat, and escalating complex problems when necessary. The ideal candidate possesses outstanding communication skills, strong technical aptitude, and a patient, customer-centric approach. This is a fully remote role, perfect for those who thrive in a virtual support environment.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Provide first-level technical support and customer service to end-users.
- Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
- Troubleshoot hardware, software, and network issues, providing clear and concise solutions.
- Escalate unresolved issues to appropriate technical teams or senior support staff.
- Document all customer interactions, issues, and resolutions in the helpdesk system.
- Create and maintain knowledge base articles and FAQs to empower users.
- Assist with the setup and configuration of user accounts and software.
- Identify recurring technical issues and provide feedback for product improvement.
- Ensure adherence to service level agreements (SLAs) for response and resolution times.
- Provide training and guidance to customers on product usage and best practices.
- Contribute to team goals and collaborate with colleagues to improve support processes.
- Stay updated on product knowledge and technical advancements.
- Conduct proactive customer outreach for issue resolution or feedback gathering.
- Manage support queues and prioritize incoming requests effectively.
- Maintain a high level of customer satisfaction.
Required Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 3 years of experience in customer service, technical support, or helpdesk roles.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Familiarity with common operating systems (Windows, macOS) and software applications.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused attitude with a high degree of empathy and patience.
- Experience in a remote support role is advantageous.
- Ability to learn new technologies quickly.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service & Helpdesk Analyst
25000 Phuong Son
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a responsive and customer-focused Customer Service & Helpdesk Analyst to join their support team. This role, based in Thai Nguyen, Thai Nguyen, VN , offers a hybrid work arrangement, combining the benefits of in-office collaboration with remote flexibility. You will be the first point of contact for customers seeking technical assistance and support for our products and services. Key responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical issues; escalating complex problems to appropriate departments; and documenting all customer interactions and resolutions in our ticketing system. You will also be responsible for providing clear and concise technical guidance, educating customers on product features and troubleshooting steps, and contributing to the development of our knowledge base. The ideal candidate will have a high school diploma or equivalent, with some college coursework or a degree in IT, Computer Science, or a related field being a plus. Previous experience in customer service or technical support, preferably in a helpdesk environment, is required. Strong technical aptitude and a good understanding of computer hardware, software, and basic networking concepts are essential. Excellent communication, active listening, and problem-solving skills are paramount. The ability to empathize with customers and remain calm under pressure is crucial. Familiarity with CRM software and helpdesk ticketing systems (e.g., Zendesk, ServiceNow) is desirable. If you are a patient and resourceful individual with a passion for helping others and a knack for technology, we invite you to apply and contribute to exceptional customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Service & Helpdesk Representative
91000 Long Xuyen, An Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking dedicated and customer-focused Remote Customer Service & Helpdesk Representatives to join their fully remote support team. This role is crucial for providing exceptional technical assistance and customer support to our users. You will be the first point of contact for customers seeking help with product inquiries, technical issues, and service requests. Your responsibilities include troubleshooting common technical problems, guiding users through step-by-step solutions, and escalating complex issues to higher levels of support when necessary. The ideal candidate possesses excellent communication skills, patience, and a genuine desire to help others. Strong problem-solving abilities and a quick learning aptitude for new software and technologies are essential. You should be comfortable working independently, managing multiple customer interactions simultaneously, and maintaining accurate records of support requests in our ticketing system. This is a fantastic opportunity to build your career in customer support within a dynamic, remote-first company. We provide comprehensive training and ongoing support to ensure your success. Join us to deliver outstanding customer experiences and contribute to user satisfaction. Responsibilities:
- Provide technical support and customer service via phone, email, and chat.
- Troubleshoot and resolve customer issues related to our products and services.
- Guide customers through product features and functionalities.
- Escalate complex technical issues to the appropriate teams.
- Document all customer interactions and resolutions in the helpdesk system.
- Maintain a high level of customer satisfaction by delivering timely and effective support.
- Adhere to company policies and procedures for customer service and data privacy.
- Continuously learn about new products, services, and support tools.
- Collaborate with team members to share knowledge and best practices.
- Identify trends in customer issues and provide feedback for product improvement.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support roles.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and troubleshooting abilities.
- Familiarity with helpdesk software and ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Patience and a customer-centric attitude.
- Basic computer proficiency and ability to learn new software quickly.
- Previous experience in a remote work environment is a plus.
This advertiser has chosen not to accept applicants from your region.
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L1/l2 IT Global Service Desk Analyst
Ho Chi Minh City
OPSWAT
Posted today
Job Viewed
Job Description
OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology integration partners, OPSWAT is a pioneer and leader in data sanitization, vulnerability detection, multi-scanning, device compliance, and cloud access control.
OPSWAT. Protecting the World's Critical Infrastructure
**The Position**
We are looking for a L1/L2 IT Global Service Desk Analyst to join our IT team in Vietnam. As part of a larger team, you will be assisting with different projects, troubleshooting, resolving technical issues, and adding value to the overall global service desk. You will get exposure to OPSWAT's IT leaders, work at a global service desk, and an opportunity to gain experience with the technical operations of a large organization dedicated to supporting the critical infrastructure of the world.
**What You Will Be Doing**:
- Hands on interaction with different departments and people.
- Respond to user requests globally for service, troubleshoot problems and help develop solutions.
- Troubleshooting and supporting on-premises and cloud infrastructure issues.
- Assist and execute cloud production deployments based on playbooks
- Access management and securing customer data
- Participate in business resiliency exercises and the incident response lifecycle.
- Work on incident and event correlation, fidelity related to incident monitoring, alerting, and management processes
- Administration of identity & access management, vulnerability management, patch management, and endpoint management programs.
- Level 1 and Level 2 technical support for service and incident requests.
**What We Need from You**:
- Proficient with Windows 10/11, Windows Server and/or Linux systems Server. Basic understanding of macOS
- Strong Microsoft Office 365 administration skills
- Basic understanding of networking and print services
- A can-do attitude and willingness to engage with departments and people.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Demonstrated understanding of Cyber Security, Security Operations, and Incident Response.
- Strong oral and written communications skills.
- Ability to quickly assess issues, prioritize associated tasks, and efficiently manage time to resolve requests.
- Understanding of and passion for computers, technology, and learning.
- Eager to learn and grow in a fast-paced environment.
**It Would Be Nice If You Had**:
- Containers and orchestration
- Cloud automation (terraform / ansible / others)
- One major Cloud provider (access management, networking, compute, serverless, databases, monitoring)
- Basic understanding of ITIL concepts - asset management, incident management, and service management, etc.
- Understanding of Security and Risk frameworks such as NIST CSF/800-53/800-171, Cyber Kill Chain, MITRE ATT&CK, OWASP, CSA, etc.
- Knowledge of SIEM, threat intelligence platforms, vulnerability assessment tools, Cloud platforms, EDR, Cyber threats, attack vectors, exploitation methods, IOC and TTP's, Infrastructure and Application security in a distributed environment.
- Knowledge of Cyber Security concepts, Cloud Platform Security, Risk Assessment, Network Security, IAM, Data Security and Governance.
- Information Security certifications such as CISSP, SANS GIAC, CISA, OSCP, etc.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
OPSWAT. Protecting the World's Critical Infrastructure
**The Position**
We are looking for a L1/L2 IT Global Service Desk Analyst to join our IT team in Vietnam. As part of a larger team, you will be assisting with different projects, troubleshooting, resolving technical issues, and adding value to the overall global service desk. You will get exposure to OPSWAT's IT leaders, work at a global service desk, and an opportunity to gain experience with the technical operations of a large organization dedicated to supporting the critical infrastructure of the world.
**What You Will Be Doing**:
- Hands on interaction with different departments and people.
- Respond to user requests globally for service, troubleshoot problems and help develop solutions.
- Troubleshooting and supporting on-premises and cloud infrastructure issues.
- Assist and execute cloud production deployments based on playbooks
- Access management and securing customer data
- Participate in business resiliency exercises and the incident response lifecycle.
- Work on incident and event correlation, fidelity related to incident monitoring, alerting, and management processes
- Administration of identity & access management, vulnerability management, patch management, and endpoint management programs.
- Level 1 and Level 2 technical support for service and incident requests.
**What We Need from You**:
- Proficient with Windows 10/11, Windows Server and/or Linux systems Server. Basic understanding of macOS
- Strong Microsoft Office 365 administration skills
- Basic understanding of networking and print services
- A can-do attitude and willingness to engage with departments and people.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Demonstrated understanding of Cyber Security, Security Operations, and Incident Response.
- Strong oral and written communications skills.
- Ability to quickly assess issues, prioritize associated tasks, and efficiently manage time to resolve requests.
- Understanding of and passion for computers, technology, and learning.
- Eager to learn and grow in a fast-paced environment.
**It Would Be Nice If You Had**:
- Containers and orchestration
- Cloud automation (terraform / ansible / others)
- One major Cloud provider (access management, networking, compute, serverless, databases, monitoring)
- Basic understanding of ITIL concepts - asset management, incident management, and service management, etc.
- Understanding of Security and Risk frameworks such as NIST CSF/800-53/800-171, Cyber Kill Chain, MITRE ATT&CK, OWASP, CSA, etc.
- Knowledge of SIEM, threat intelligence platforms, vulnerability assessment tools, Cloud platforms, EDR, Cyber threats, attack vectors, exploitation methods, IOC and TTP's, Infrastructure and Application security in a distributed environment.
- Knowledge of Cyber Security concepts, Cloud Platform Security, Risk Assessment, Network Security, IAM, Data Security and Governance.
- Information Security certifications such as CISSP, SANS GIAC, CISA, OSCP, etc.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
This advertiser has chosen not to accept applicants from your region.
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