171 IT Operating Specialist jobs in Vietnam

Main responsibilities:

- Technical Excellence_- Collaborate with provincial and site leaders to determine technical training needs for clinicians, administrators, and engineers to successfully use liquid medical oxygen systems- Develop training program and curriculum for the use of liquid medical oxygen- Co-deliver trainings to clinicians, administrators, and engineers in partnership with contracted experts- Liaise with sites receiving liquid oxygen equipment and infrastructure to understand technical needs- Consolidate data and analyze a national assessment of medical oxygen infrastructure and equipment- Write and edit reports in English and Vietnamese
- Project Coordination_- Project manage an assessment of 49 central and provincial hospitals on existing medical oxygen infrastructure and equipment including current situation and needs- Oversee consultants working on trainings, assessments, and workshops- Contribute to provincial efforts to receive approval for donations of liquid oxygen equipment- Work with governmental partners to submit the training plan and complete necessary procedures to obtain approval to conduct trainings and relevant conferences/workshops- Participate in national and international technical working groups to ensure lessons learned from other countries and provinces are used to improve implementation in Vietnam and globally- Support the development and execution of events to celebrate achievement of technical deliverables or share the work with high-level US Government and Government of Vietnam stakeholders- Develop and grow partnerships vital to the success of the project, especially with USAID, the MOH, various DOH and other partners working on COVID-19 interventions

Experience and abilities for the position:
- A bachelors’ or masters’ in public health, medicine, engineering, laboratory sciences or a related field- Experience working with the Ministry of Health and departments of health including on implementation and aid approval, experience working with the National Tuberculosis Program and/or Global Fund is an added benefit- Demonstrated ability to lead technical trainings and manage both qualitative and quantitative data- Must have strong organizational skills and be able to prioritize- Able to manage tight deadlines- Strong written and oral communication skills in English and Vietnamese- Ability to travel as necessary

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an

equal opportunity and affirmative action employer

whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 fosters the strength and health of its workforce through a

competitive benefits package

, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

**Introduction**
The 'IBM Ecosystem' includes thousands of partners who 'Build' on, 'Sell' or 'Service' IBM technologies and platforms. As a Partner Technical Specialist your purpose is to influence your partners' technical strategies, working to incorporate and embed IBM's technology portfolio into Partner's reference architectures, practices, and solutions versus competition.

As a deeply technical seller, you'll increase your partners' technical capabilities by enabling their sales and technical sellers to experientially demonstrate IBM Technology at scale with your clients.

**Your Role and Responsibilities**
With the primary goal of expanding the capability and capacity of the overall Ecosystem, and depending on the market and /or partner growth opportunity, you'll cover all or a combination of IBM's 'Build', 'Sell' and 'Service' opportunities,

Part technical consultant, you'll build trust, understand the value of our partners' offerings, and co-create solutions that demonstrate the value of our relationship. All-the-while building confidence that motivates partners to include IBM solutions at the heart of their client proposals.

We're passionate about success. If this role is right for you, then your achievements will mean that your career is flourishing, your partners are winning, and your clients are thriving. To help ensure this win-win-win outcome, a 'day-in-the life' of this role may include, but not be limited to
- Facilitating pre-sales, experiential technical activities such as technology demonstrations and co-creation working session that lead to proofs of concept (PoC) and /or mínimal viable products (MVPs).
- Leading the delivery of joint-learning activities to build technical skills and expertise of partners, which enable co-selling opportunities.
- Continuously expanding essential business, industry, technology, architecture, and competitive knowledge in Kubernetes, Red Hat, Docker, Cloud Foundry, Cloud Native Security, & Infrastructure.
- Championing a culture of growth-mindedness, co-creation, and technical eminence to deliver value that leverages industry, brand, and portfolio expertise to drive innovations that accelerate partners' success.

**Required Technical and Professional Expertise**
- Provable excellence with people, communication, and collaboration skills, with a track record of networking and influencing, at all levels, throughout the successful closure of complex technology sales cycles
- Proven discipline and attention to detail with the usage of sales management and recording systems, and expectation setting /follow-up.

**Preferred Technical and Professional Expertise**
- A strong understanding of IBM's product suite. (Full training on IBM's technologies will be provided)

**About Business Unit**

The client needs of today can't be met by one vendor alone. Therefore, the role of technology seller partnerships is increasingly important. The idea that the 'whole is greater than the sum of its parts' is at the heart of IBM's 'Ecosystem', which is critical to scaling adoption of IBM technology, and driving value for our partners, their clients and IBM.

Partner ecosystems are among the most powerful forces in tech and a growth engine for businesses - and IBM is no exception. Our Ecosystem is integral to our future and as a Service Partner Specialist you're obligated to make sure the teams you collaborate with and the partners you support are continually growing and succeeding. It's this passion that drives us to ensure our cross-internal and cross-partnership teams help their clients modernize and thrive. Always.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting docume

**Introduction**
The 'IBM Ecosystem' includes thousands of partners who 'Build' on, 'Sell' or 'Service' IBM technologies and platforms. As a Partner Technical Specialist your purpose is to influence your partners' technical strategies, working to incorporate and embed IBM's technology portfolio into Partner's reference architectures, practices, and solutions versus competition.

As a deeply technical seller, you'll increase your partners' technical capabilities by enabling their sales and technical sellers to experientially demonstrate IBM Technology at scale with your clients.

**Your Role and Responsibilities**
With the primary goal of expanding the capability and capacity of the overall Ecosystem, and depending on the market and /or partner growth opportunity, you'll cover all or a combination of IBM's 'Build', 'Sell' and 'Service' opportunities,

Part technical consultant, you'll build trust, understand the value of our partners' offerings, and co-create solutions that demonstrate the value of our relationship. All-the-while building confidence that motivates partners to include IBM solutions at the heart of their client proposals.

We're passionate about success. If this role is right for you, then your achievements will mean that your career is flourishing, your partners are winning, and your clients are thriving. To help ensure this win-win-win outcome, a 'day-in-the life' of this role may include, but not be limited to
- Facilitating pre-sales, experiential technical activities such as technology demonstrations and co-creation working session that lead to proofs of concept (PoC) and /or mínimal viable products (MVPs).
- Leading the delivery of joint-learning activities to build technical skills and expertise of partners, which enable co-selling opportunities.
- Continuously expanding essential business, industry, technology, architecture, and competitive knowledge in Kubernetes, Red Hat, Docker, Cloud Foundry, Cloud Native Security, & Infrastructure.
- Championing a culture of growth-mindedness, co-creation, and technical eminence to deliver value that leverages industry, brand, and portfolio expertise to drive innovations that accelerate partners' success.

**Required Technical and Professional Expertise**
- Provable excellence with people, communication, and collaboration skills, with a track record of networking and influencing, at all levels, throughout the successful closure of complex technology sales cycles
- Proven discipline and attention to detail with the usage of sales management and recording systems, and expectation setting /follow-up.

**Preferred Technical and Professional Expertise**
- A strong understanding of IBM's product suite. (Full training on IBM's technologies will be provided)

**About Business Unit**

The client needs of today can't be met by one vendor alone. Therefore, the role of technology seller partnerships is increasingly important. The idea that the 'whole is greater than the sum of its parts' is at the heart of IBM's 'Ecosystem', which is critical to scaling adoption of IBM technology, and driving value for our partners, their clients and IBM.

Partner ecosystems are among the most powerful forces in tech and a growth engine for businesses - and IBM is no exception. Our Ecosystem is integral to our future and as a Service Partner Specialist you're obligated to make sure the teams you collaborate with and the partners you support are continually growing and succeeding. It's this passion that drives us to ensure our cross-internal and cross-partnership teams help their clients modernize and thrive. Always.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting docume

**Introduction**
The 'IBM Ecosystem' includes thousands of partners who 'Build' on, 'Sell' or 'Service' IBM technologies and platforms. As a Partner Technical Specialist your purpose is to influence your partners' technical strategies, working to incorporate and embed IBM's technology portfolio into Partner's reference architectures, practices, and solutions versus competition.

As a deeply technical seller, you'll increase your partners' technical capabilities by enabling their sales and technical sellers to experientially demonstrate IBM Technology at scale with your clients.

**Your Role and Responsibilities**
With the primary goal of expanding the capability and capacity of the overall Ecosystem, and depending on the market and /or partner growth opportunity, you'll cover all or a combination of IBM's 'Build', 'Sell' and 'Service' opportunities,

Part technical consultant, you'll build trust, understand the value of our partners' offerings, and co-create solutions that demonstrate the value of our relationship. All-the-while building confidence that motivates partners to include IBM solutions at the heart of their client proposals.

We're passionate about success. If this role is right for you, then your achievements will mean that your career is flourishing, your partners are winning, and your clients are thriving. To help ensure this win-win-win outcome, a 'day-in-the life' of this role may include, but not be limited to
- Facilitating pre-sales, experiential technical activities such as technology demonstrations and co-creation working session that lead to proofs of concept (PoC) and /or mínimal viable products (MVPs).
- Leading the delivery of joint-learning activities to build technical skills and expertise of partners, which enable co-selling opportunities.
- Continuously expanding essential business, industry, technology, architecture, and competitive knowledge in Kubernetes, Red Hat, Docker, Cloud Foundry, Cloud Native Security, & Infrastructure.
- Championing a culture of growth-mindedness, co-creation, and technical eminence to deliver value that leverages industry, brand, and portfolio expertise to drive innovations that accelerate partners' success.

**Required Technical and Professional Expertise**
- Provable excellence with people, communication, and collaboration skills, with a track record of networking and influencing, at all levels, throughout the successful closure of complex technology sales cycles
- Proven discipline and attention to detail with the usage of sales management and recording systems, and expectation setting /follow-up.

**Preferred Technical and Professional Expertise**
- A strong understanding of IBM's product suite. (Full training on IBM's technologies will be provided)

**About Business Unit**

The client needs of today can't be met by one vendor alone. Therefore, the role of technology seller partnerships is increasingly important. The idea that the 'whole is greater than the sum of its parts' is at the heart of IBM's 'Ecosystem', which is critical to scaling adoption of IBM technology, and driving value for our partners, their clients and IBM.

Partner ecosystems are among the most powerful forces in tech and a growth engine for businesses - and IBM is no exception. Our Ecosystem is integral to our future and as a Service Partner Specialist you're obligated to make sure the teams you collaborate with and the partners you support are continually growing and succeeding. It's this passion that drives us to ensure our cross-internal and cross-partnership teams help their clients modernize and thrive. Always.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest cor

**Introduction**
The 'IBM Ecosystem' includes thousands of partners who 'Build' on, 'Sell' or 'Service' IBM technologies and platforms. As a Partner Technical Specialist your purpose is to influence your partners' technical strategies, working to incorporate and embed IBM's technology portfolio into Partner's reference architectures, practices, and solutions versus competition.

As a deeply technical seller, you'll increase your partners' technical capabilities by enabling their sales and technical sellers to experientially demonstrate IBM Technology at scale with your clients.

**Your Role and Responsibilities**
With the primary goal of expanding the capability and capacity of the overall Ecosystem, and depending on the market and /or partner growth opportunity, you'll cover all or a combination of IBM's 'Build', 'Sell' and 'Service' opportunities,

Part technical consultant, you'll build trust, understand the value of our partners' offerings, and co-create solutions that demonstrate the value of our relationship. All-the-while building confidence that motivates partners to include IBM solutions at the heart of their client proposals.

We're passionate about success. If this role is right for you, then your achievements will mean that your career is flourishing, your partners are winning, and your clients are thriving. To help ensure this win-win-win outcome, a 'day-in-the life' of this role may include, but not be limited to
- Facilitating pre-sales, experiential technical activities such as technology demonstrations and co-creation working session that lead to proofs of concept (PoC) and /or mínimal viable products (MVPs).
- Leading the delivery of joint-learning activities to build technical skills and expertise of partners, which enable co-selling opportunities.
- Continuously expanding essential business, industry, technology, architecture, and competitive knowledge in Kubernetes, Red Hat, Docker, Cloud Foundry, Cloud Native Security, & Infrastructure.
- Championing a culture of growth-mindedness, co-creation, and technical eminence to deliver value that leverages industry, brand, and portfolio expertise to drive innovations that accelerate partners' success.

**Required Technical and Professional Expertise**
- Provable excellence with people, communication, and collaboration skills, with a track record of networking and influencing, at all levels, throughout the successful closure of complex technology sales cycles
- Proven discipline and attention to detail with the usage of sales management and recording systems, and expectation setting /follow-up.

**Preferred Technical and Professional Expertise**
- A strong understanding of IBM's product suite. (Full training on IBM's technologies will be provided)

**About Business Unit**

The client needs of today can't be met by one vendor alone. Therefore, the role of technology seller partnerships is increasingly important. The idea that the 'whole is greater than the sum of its parts' is at the heart of IBM's 'Ecosystem', which is critical to scaling adoption of IBM technology, and driving value for our partners, their clients and IBM.

Partner ecosystems are among the most powerful forces in tech and a growth engine for businesses - and IBM is no exception. Our Ecosystem is integral to our future and as a Service Partner Specialist you're obligated to make sure the teams you collaborate with and the partners you support are continually growing and succeeding. It's this passion that drives us to ensure our cross-internal and cross-partnership teams help their clients modernize and thrive. Always.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest cor

**Introduction**
The 'IBM Ecosystem' includes thousands of partners who 'Build' on, 'Sell' or 'Service' IBM technologies and platforms. As a Partner Technical Specialist your purpose is to influence your partners' technical strategies, working to incorporate and embed IBM's technology portfolio into Partner's reference architectures, practices, and solutions versus competition.

As a deeply technical seller, you'll increase your partners' technical capabilities by enabling their sales and technical sellers to experientially demonstrate IBM Technology at scale with your clients.

**Your Role and Responsibilities**
With the primary goal of expanding the capability and capacity of the overall Ecosystem, and depending on the market and /or partner growth opportunity, you'll cover all or a combination of IBM's 'Build', 'Sell' and 'Service' opportunities,

Part technical consultant, you'll build trust, understand the value of our partners' offerings, and co-create solutions that demonstrate the value of our relationship. All-the-while building confidence that motivates partners to include IBM solutions at the heart of their client proposals.

We're passionate about success. If this role is right for you, then your achievements will mean that your career is flourishing, your partners are winning, and your clients are thriving. To help ensure this win-win-win outcome, a 'day-in-the life' of this role may include, but not be limited to
- Facilitating pre-sales, experiential technical activities such as technology demonstrations and co-creation working session that lead to proofs of concept (PoC) and /or mínimal viable products (MVPs).
- Leading the delivery of joint-learning activities to build technical skills and expertise of partners, which enable co-selling opportunities.
- Continuously expanding essential business, industry, technology, architecture, and competitive knowledge in Kubernetes, Red Hat, Docker, Cloud Foundry, Cloud Native Security, & Infrastructure.
- Championing a culture of growth-mindedness, co-creation, and technical eminence to deliver value that leverages industry, brand, and portfolio expertise to drive innovations that accelerate partners' success.

**Required Technical and Professional Expertise**
- Provable excellence with people, communication, and collaboration skills, with a track record of networking and influencing, at all levels, throughout the successful closure of complex technology sales cycles
- Proven discipline and attention to detail with the usage of sales management and recording systems, and expectation setting /follow-up.

**Preferred Technical and Professional Expertise**
- A strong understanding of IBM's product suite. (Full training on IBM's technologies will be provided)

**About Business Unit**

The client needs of today can't be met by one vendor alone. Therefore, the role of technology seller partnerships is increasingly important. The idea that the 'whole is greater than the sum of its parts' is at the heart of IBM's 'Ecosystem', which is critical to scaling adoption of IBM technology, and driving value for our partners, their clients and IBM.

Partner ecosystems are among the most powerful forces in tech and a growth engine for businesses - and IBM is no exception. Our Ecosystem is integral to our future and as a Service Partner Specialist you're obligated to make sure the teams you collaborate with and the partners you support are continually growing and succeeding. It's this passion that drives us to ensure our cross-internal and cross-partnership teams help their clients modernize and thrive. Always.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting docume

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**

**Your Role and Responsibilities**:

- Use technical and business acumen to understand the client's business requirements, technical requirements and/or competitive landscape.
- Collaborate with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions.
- Deliver effective Demos, Proof of Concepts (POC), workshops, and execute problem resolution.
- Actively engage with clients to develop the trust and credibility to help them grow their businesses by solving strategic and tactical business problems with IBM’s proven cognitive, AI, and cloud technology solutions.
- Continuously build and deliver impactful presentations, develop deep expertise in IBM’s Data & AI technologies and position winning solutions.

**Required Professional and Technical Expertise**:

- 3 years of experiences as a Software Sales or Technical Sales.
- Interest in developing a technology sales career.
- A self-starter, a motivated and driven person, who can work independently.
- Demonstrated an ability to manage customer relationship.

**Preferred Professional and Technical Expertise**:

- Good to have, a Presales / Technical Sales experience and comfortable with qualifying sales opportunities and prepared to drive opportunities with the partner community mainly in growth and strategic accounts.
- Focuses on Individual/Team/ Department Operational Objectives
- Ability to recognize problems related to project objectives. Creativity and judgment applied to professional technical, or operational problems. Independently generates solutions, based on analytical skills & business knowledge. Challenge the validity of given procedures and processes to enhance and improve or develop complementary adjustments /solutions.

**Required Technical and Professional Expertise**
same as above

**Preferred Technical and Professional Expertise**
same as above

**About Business Unit**

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ou

**Introduction**
The 'IBM Ecosystem' includes thousands of partners who 'Build' on, 'Sell' or 'Service' IBM technologies and platforms. As a Partner Technical Specialist your purpose is to influence your partners' technical strategies, working to incorporate and embed IBM's technology portfolio into Partner's reference architectures, practices, and solutions versus competition.

As a deeply technical seller, you'll increase your partners' technical capabilities by enabling their sales and technical sellers to experientially demonstrate IBM Technology at scale with your clients.

**Your Role and Responsibilities**
With the primary goal of expanding the capability and capacity of the overall Ecosystem, and depending on the market and /or partner growth opportunity, you'll cover all or a combination of IBM's 'Build', 'Sell' and 'Service' opportunities,

Part technical consultant, you'll build trust, understand the value of our partners' offerings, and co-create solutions that demonstrate the value of our relationship. All-the-while building confidence that motivates partners to include IBM solutions at the heart of their client proposals.

We're passionate about success. If this role is right for you, then your achievements will mean that your career is flourishing, your partners are winning, and your clients are thriving. To help ensure this win-win-win outcome, a 'day-in-the life' of this role may include, but not be limited to
- Facilitating pre-sales, experiential technical activities such as technology demonstrations and co-creation working session that lead to proofs of concept (PoC) and /or mínimal viable products (MVPs).
- Leading the delivery of joint-learning activities to build technical skills and expertise of partners, which enable co-selling opportunities.
- Continuously expanding essential business, industry, technology, architecture, and competitive knowledge in Kubernetes, Red Hat, Docker, Cloud Foundry, Cloud Native Security, & Infrastructure.
- Championing a culture of growth-mindedness, co-creation, and technical eminence to deliver value that leverages industry, brand, and portfolio expertise to drive innovations that accelerate partners' success.

**Required Technical and Professional Expertise**
- Provable excellence with people, communication, and collaboration skills, with a track record of networking and influencing, at all levels, throughout the successful closure of complex technology sales cycles
- Proven discipline and attention to detail with the usage of sales management and recording systems, and expectation setting /follow-up.

**Preferred Technical and Professional Expertise**
- A strong understanding of IBM's product suite. (Full training on IBM's technologies will be provided)

**About Business Unit**

The client needs of today can't be met by one vendor alone. Therefore, the role of technology seller partnerships is increasingly important. The idea that the 'whole is greater than the sum of its parts' is at the heart of IBM's 'Ecosystem', which is critical to scaling adoption of IBM technology, and driving value for our partners, their clients and IBM.

Partner ecosystems are among the most powerful forces in tech and a growth engine for businesses - and IBM is no exception. Our Ecosystem is integral to our future and as a Service Partner Specialist you're obligated to make sure the teams you collaborate with and the partners you support are continually growing and succeeding. It's this passion that drives us to ensure our cross-internal and cross-partnership teams help their clients modernize and thrive. Always.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest cor

Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. This role is based in **Quy Nhon, Binh Dinh, VN** and requires the ability to work on-site to directly support our user base and resolve technical issues. You will be the primary point of contact for users experiencing hardware, software, or network problems. Your responsibilities will include diagnosing and resolving technical issues remotely and in person, installing and configuring computer hardware and software, and guiding users through step-by-step solutions. You will also be responsible for documenting all support requests and resolutions in a ticketing system, escalating complex issues to appropriate IT teams, and contributing to the development of IT support documentation and knowledge bases. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent customer service skills, patience, and a methodical approach to problem-solving are essential. We are looking for someone who is eager to learn, possesses strong troubleshooting abilities, and can communicate technical information clearly to non-technical users. Prior experience in a technical support role or a relevant IT certification is highly desirable. You will be part of a collaborative IT department focused on ensuring the smooth operation of our technological infrastructure and providing exceptional support to our employees. The opportunity to work within a stable company and develop your technical skills in a supportive environment is a key aspect of this role. You will be instrumental in maintaining the productivity and satisfaction of our internal teams by addressing their technical challenges promptly and effectively.
Responsibilities:

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently and effectively.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Guide users through troubleshooting steps via phone, email, or in-person.
• Document all support activities, resolutions, and user feedback in a ticketing system.
• Escalate unresolved issues to senior IT staff or relevant departments.
• Assist in managing IT inventory and asset tracking.
• Contribute to the creation and maintenance of IT support documentation and FAQs.
• Adhere to IT policies and procedures for system security and data protection.

Qualifications:

• Proven experience in a technical support or IT helpdesk role.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to explain technical issues to non-technical users.
• Experience with ticketing systems is a plus.
• Relevant IT certifications (e.g., CompTIA A+) are advantageous.
• High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.