688 IT Service jobs in Vietnam

**Service Delivery Coordinator - Completions**

**Do you enjoy being part of a successful team?**
**Do you want to impact Baker Hughes’ Service Delivery at a global level?**

**Join our team!**
Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation in Well Intervention requirement. We provide customers with the peace of mind needed to improve their operations reliably and efficiently.

**Partner with the best**
As a Service Delivery Coordinator - Completions, you will be responsible for managing the field team members in terms of job assignments, movement and any day-to-day affairs. You will also provide synergy across the portfolio of Completion and Well Intervention (CWI) products & services to the operators. Ensuring the team’s compliance at all time to company policy, procedures, and cultural pillars.

As a Service Delivery Coordinator - Completions, you will be responsible for:

- Liaising with the service delivery team on operator requirements for personnel, and on future outlook to ensure coverage.
- Managing field personnel’s movement within Vietnam to ensure field installation service is provided to client.
- Ensuring field personnel’s offshore training & certifications are valid, competency remains up-to-date, and adhering to Baker Hughes’ HSE policy.
- Ensuring cost incurred for day-to-day activities are economical & efficient.
- Understanding basic onshore/offshore rig activities and service requirement.
- Developing multiskilling project.
- Exploring remote operations opportunities and develop Vietnam operations strategy.

**Fuel your passion**
To be successful in this role you will:

- Have a Bachelor's degree in Engineering or relevant discipline or relevant work experience.
- Have minimum 5 years of prior experience working in Completions in Oil & Gas industry.
- Have an experience as a Field Service Coordinator or Personnel related.
- Have demonstrate relevant experience in supervision, coordination of Completions, Upper & Lower Completions, Sand Control, and Intelligent Production System (IPS).
- Demonstrate effective communication, interpersonal and leadership skills with the ability to influence others and lead teams.
- Have ability to manage multiple project and deadlines.
- Be successful at building relationships and collaborating to resolve problems
- Able to display grace under pressure.

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following working pattern:

- This is office-based position, working Monday - Friday, 8 AM - 5 PM, where flexibility is possible as per Supervisor’s approval.

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our client is seeking a highly organized and results-oriented Operations Manager to oversee their remote service delivery operations. This is a fully remote position, offering a flexible work-life balance. You will be responsible for ensuring the efficient and effective delivery of services to clients, managing operational workflows, and optimizing team performance. Your key duties will include developing and implementing operational strategies, setting performance metrics, and monitoring key performance indicators (KPIs) to drive continuous improvement. You will lead and motivate a remote team of service professionals, providing guidance, coaching, and support to ensure high-quality service. This role involves managing resources, overseeing daily operations, and resolving any operational issues or customer escalations promptly. The ideal candidate possesses strong leadership capabilities, excellent problem-solving skills, and a deep understanding of operational management principles, particularly within a remote service environment. You will collaborate with various departments to streamline processes and enhance the overall customer experience. We are looking for a proactive individual with exceptional communication skills and a proven ability to manage and motivate teams remotely. This is a fantastic opportunity to make a significant impact on operational excellence and drive growth in a dynamic, remote-first company.

Responsibilities:

• Oversee day-to-day operations and ensure efficient service delivery.
• Develop and implement operational strategies and procedures to improve efficiency.
• Set performance goals and KPIs for the operations team.
• Monitor operational performance and identify areas for improvement.
• Manage and lead a remote team of service delivery professionals.
• Provide coaching, training, and performance feedback to team members.
• Ensure adherence to quality standards and customer satisfaction goals.
• Manage operational budgets and resources effectively.
• Resolve operational issues and customer escalations in a timely manner.
• Collaborate with other departments to optimize workflows and processes.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in operations management, with a focus on service delivery.
• Proven experience managing and leading remote teams.
• Strong understanding of operational workflows and process optimization.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in performance management and KPI tracking.
• Experience with CRM and project management software.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and manage multiple priorities in a remote environment.
• Commitment to customer service excellence.

Our client is seeking dedicated and customer-focused Customer Service Representatives to provide exceptional technical support in **Long Xuyen, An Giang, VN**. This role is fully remote, offering a flexible work environment. You will be the first point of contact for customers experiencing technical issues with our products or services. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a patient, empathetic approach to customer interactions. You will be responsible for troubleshooting technical problems, guiding customers through solutions, and ensuring a high level of customer satisfaction. This is a great opportunity to join a growing company and contribute to its positive customer experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding technical issues.
• Troubleshoot and diagnose hardware, software, and network problems.
• Guide customers through step-by-step solutions and provide clear instructions.
• Escalate complex issues to higher levels of support when necessary.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Maintain a high level of product knowledge to effectively assist customers.
• Identify and report recurring technical issues to the relevant departments for improvement.
• Contribute to the development of FAQs and knowledge base articles.
• Adhere to customer service policies and procedures.
• Achieve and exceed performance metrics, including customer satisfaction and resolution times.
• Provide feedback to improve product functionality and customer support processes.
• Maintain a positive and professional demeanor at all times.
• Manage time effectively to handle a high volume of customer requests.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
• Proven experience in customer service, preferably in a technical support role.
• Excellent communication skills, both verbal and written.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers facing technical difficulties.
• Proficiency in using helpdesk software and ticketing systems.
• Familiarity with common operating systems (Windows, macOS) and basic networking concepts.
• Ability to learn new technologies quickly.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a remote team.
• A reliable internet connection and a suitable home office setup.

Join our client's team and help ensure our customers have a seamless and positive experience with our technology.

Our client is seeking an enthusiastic and technically adept Customer Service Representative to join their support team in Vung Tau, Ba Ria–Vung Tau, VN . This role operates on a 'Hybrid' model, requiring a mix of in-office and remote work. You will be the first point of contact for customers seeking assistance with our products and services, providing timely and effective technical solutions. The ideal candidate possesses excellent communication skills, a patient demeanor, and a knack for troubleshooting. Responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing technical issues, guiding users through problem-solving processes, and escalating complex cases when necessary. You will also be responsible for documenting customer interactions and feedback to contribute to service improvements. A strong understanding of our product offerings and a commitment to delivering exceptional customer experiences are key. This is an exciting opportunity to be part of a growing company and develop your skills in a supportive environment. Key responsibilities:

• Handling inbound customer inquiries via phone, email, and live chat, providing technical assistance.
• Diagnosing and resolving software and hardware issues for customers.
• Guiding customers through step-by-step solutions for technical problems.
• Escalating unresolved issues to higher-level support or relevant departments.
• Documenting all customer interactions, issues, and resolutions in the CRM system.
• Providing feedback to product development teams on common issues and customer suggestions.
• Maintaining a high level of customer satisfaction through efficient and friendly service.
• Adhering to established service level agreements (SLAs) for response and resolution times.
• Staying updated on product knowledge and technical troubleshooting techniques.
• Participating in team meetings and contributing to the continuous improvement of customer support processes.

The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree in a related technical field is a plus. A minimum of 2 years of experience in customer service or technical support, preferably in a call center environment, is required. Strong technical aptitude and the ability to learn new software quickly are essential. Excellent communication, listening, and problem-solving skills are a must. Familiarity with CRM software and ticketing systems is beneficial. The ability to work effectively both independently and as part of a team, adapting to a hybrid work model, is important.

Our client is looking for an enthusiastic and customer-focused Customer Service Representative specializing in Technical Support for their operations in Thai Nguyen, Thai Nguyen, VN . This role is key to providing exceptional assistance to customers experiencing technical difficulties with our products or services. You will be responsible for handling inbound customer inquiries via phone, email, and chat, diagnosing technical issues, and guiding customers through troubleshooting steps to resolution. A critical part of the job involves patiently explaining complex technical information in a clear and understandable manner. You will maintain accurate records of customer interactions, issues, and resolutions in the CRM system. Identifying recurring technical problems and escalating them to the appropriate departments for further investigation and improvement is also a key responsibility. The ideal candidate will possess excellent communication and active listening skills, a strong aptitude for problem-solving, and a patient, customer-centric attitude. Previous experience in technical support or customer service, preferably within a tech-related industry, is highly advantageous. Familiarity with common software applications and operating systems is essential. This position offers a dynamic work environment with opportunities for professional development and the chance to directly impact customer satisfaction. Join our team and be the first point of contact for our valued customers in Thai Nguyen, Thai Nguyen, VN .

Key Responsibilities:

• Respond to customer inquiries via multiple channels (phone, email, chat).
• Provide technical assistance and troubleshooting support.
• Guide customers through product setup and usage.
• Diagnose and resolve technical issues efficiently.
• Document customer interactions and resolutions accurately.
• Escalate complex issues to senior support staff or relevant teams.
• Maintain a high level of customer satisfaction.
• Identify trends in customer issues and provide feedback.
• Continuously improve technical knowledge and support skills.

We are seeking individuals with a passion for helping others and a knack for technology. This hybrid role requires you to be available for both in-office and remote work, supporting our customers in Thai Nguyen, Thai Nguyen, VN .

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**Job Summary：**
**Responsibilities:**
**Qualifications:**
**Key Competencies:**
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**Job Summary：**
**Responsibilities:**
**Qualifications:**
**Key Competencies:**
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

**Country:**
Vietnam
**Location:**
VNM02: 16th Floor, Viet Tower, 1 Thai Ha Street, Trung Liet Ward, Dong Da District, Hanoi City
**Summary**
This position is for an entry-level professional in Customer Service who responds to customer calls, documents procedures, collects data, and provides information to customers to resolve issues. Escalates complex issues to more experienced staff or management.
**Job Description**
+ Operating RLC & VRF technical consulting hotline to ensure that it's always ready to receive calls from customers and partners (Authorization Service Center (ASC), dealers, contractors, .).
+ Monitoring and supporting the ASC service performance to meet customer service targets (RT, FTC, TAT, .)
+ Part management to ensure availability for warranty as well as optimal inventory costs (planning, tracking purchase progress, .).
+ Checking and confirming product return requirements in accordance with regulations. Handling complaints and propose resolving ways Contacting to factory for technical related issues to improve product quality.
+ Project technical supporting (installation consultancy, training, operation, .)
+ Training for partners such as contractors, ASC, . (planning, budgeting, documents, .) Improving quality of ASC.
+ Evaluating ASC's service performance for every jobsite for payment and performance evaluation.
+ Cooperating with global and domestic teams to implement development projects when necessary (CCN, .)
+ Developing service sale opportunities for RLC & VRF products.
+ Other tasks are assigned by directly supervisor
**Minimum Requirements**
+ University/ College degree, Major in Electronic, Refrigeration
+ At least 3 years prior relevant experience
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
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**RESPONSIBILITIES**:

- Provide customers support and equipment maintenance services of including burners, pumps, and motors to customers at their facilities.
- Train customers how to use and maintain their equipment.
- Diagnose problems and come up with solutions to repair them_._ _
- Explain issues with equipment and repairs to customers.
- Fill out detailed reports and keep records on services that have been performed.
- Build and maintain relationships with customers.
- Coordinate with sales team for all service/ installation schedule.
- Do the planning for a service/ installation program schedule with Director approval.
- Work in conjunction with all departments as a team member to ensure smooth service delivery.
- Participate in training programs as required.
- Undertake any other tasks assigned by Service Manager.

**REQUIREMENTS**:

- Bachelor's degree in Automation/ Mechanical or Electrical Engineering
- Experience: At least two years working in Technical, Maintenance, and Service
- Gender: Male
- Be able to communicate English with technical knowledge.
- Ability to install, repair, service, test and troubleshoot equipment.
- Be able to fly regionally
- Ability to work flexible hours and work around a changing schedule

**For more information, please contact**:

- Ms. Nguyen Thuy Linh (84) 24 3936 7618 - Ext: