168 IT Services jobs in Vietnam
Consultant, Advisors & Consulting Services, Marketing Services
Ho Chi Minh City
Mastercard
Posted 20 days ago
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Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Consultant, Advisors & Consulting Services, Marketing Services
1. Overview
Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Marketing consultants lead the strategy development and implementation of campaigns and engagements for clients. They use customer data to provide deep direct marketing expertise across channels, evaluating campaign results and adapting the approach to optimize marketing performance.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: this role as the pivot in a thrilling marketing services transformation. It's about fully embracing and fueling change while seamlessly balancing traditional marketing endeavors. This profile thrives in a dynamic environment, contributing ideas, and actively steering this transformational journey.
2. Role and Responsibilities
- Assist in the development and execution of marketing strategies for clients in industries such as banking, retail, fintech, and travel.
- Conduct research and analysis on consumer behavior, market trends, and competitor activity to support strategic recommendations.
- Support campaign planning, including segmentation, messaging, and channel strategy across digital and traditional media.
- Collaborate with internal teams (e.g., data science, media strategy, digital services) to translate insights into actionable plans.
- Assist in preparing client presentations, reports, and marketing proposals.
- Work with partners, internal stakeholders to process payment, paperwork.
- Participate in client meetings, providing insights and updates as needed.
- Stay updated on marketing trends, digital platforms, and innovation in the payments ecosystem.
3. Requirements
- 3-5 YOE in banking/payment industry or FMCG
- Hands-on Experience: experience in integrated marketing, with a strong focus on digital marketing planning and data-driven implementation
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Consultant, Advisors & Consulting Services, Marketing Services
1. Overview
Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Marketing consultants lead the strategy development and implementation of campaigns and engagements for clients. They use customer data to provide deep direct marketing expertise across channels, evaluating campaign results and adapting the approach to optimize marketing performance.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: this role as the pivot in a thrilling marketing services transformation. It's about fully embracing and fueling change while seamlessly balancing traditional marketing endeavors. This profile thrives in a dynamic environment, contributing ideas, and actively steering this transformational journey.
2. Role and Responsibilities
- Assist in the development and execution of marketing strategies for clients in industries such as banking, retail, fintech, and travel.
- Conduct research and analysis on consumer behavior, market trends, and competitor activity to support strategic recommendations.
- Support campaign planning, including segmentation, messaging, and channel strategy across digital and traditional media.
- Collaborate with internal teams (e.g., data science, media strategy, digital services) to translate insights into actionable plans.
- Assist in preparing client presentations, reports, and marketing proposals.
- Work with partners, internal stakeholders to process payment, paperwork.
- Participate in client meetings, providing insights and updates as needed.
- Stay updated on marketing trends, digital platforms, and innovation in the payments ecosystem.
3. Requirements
- 3-5 YOE in banking/payment industry or FMCG
- Hands-on Experience: experience in integrated marketing, with a strong focus on digital marketing planning and data-driven implementation
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Engineer - Cloud Services
550000 Hoa Sơn
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Our client is seeking a highly competent and customer-focused Technical Support Engineer specializing in cloud services to join their fully remote customer service team. This role is vital for providing exceptional technical assistance to clients, ensuring their smooth operation and satisfaction with our cloud-based solutions. You will be responsible for diagnosing and resolving complex technical issues reported by customers via phone, email, and chat, providing clear and concise solutions, and escalating unresolved problems to appropriate internal teams. Key duties include maintaining detailed records of customer interactions and technical problems, troubleshooting software and network issues, guiding users through product features and functionalities, and contributing to the knowledge base with solutions and best practices. The ideal candidate will have a strong understanding of cloud computing concepts (IaaS, PaaS, SaaS), operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and common troubleshooting methodologies. Experience with CRM software and ticketing systems is required. Excellent communication, active listening, and problem-solving skills are paramount for success in this customer-facing, remote role. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with at least 3 years of experience in technical support or helpdesk roles, preferably in a cloud environment, is necessary. Join our client to deliver outstanding support and ensure client success, leveraging your technical expertise from a convenient remote location, supporting users globally who interact with services impacting areas like Da Nang, Da Nang, VN .
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1
Technical Support Specialist - Cloud Services
49000 Thuy Van
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Our client is seeking a proficient and customer-focused Technical Support Specialist to provide expert assistance with cloud services. This fully remote role is perfect for individuals with strong troubleshooting skills and a passion for helping users resolve technical issues. You will be responsible for diagnosing and resolving complex problems related to cloud infrastructure, software applications, and user accounts, ensuring a high level of customer satisfaction. The ideal candidate possesses a solid understanding of cloud computing concepts, excellent communication skills, and the ability to work efficiently in a remote support environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level and second-level technical support to users via phone, email, and chat for cloud-based services.
- Diagnose and resolve technical issues related to cloud infrastructure, applications, and connectivity.
- Guide users through step-by-step solutions for software and hardware problems.
- Troubleshoot account access, permissions, and data synchronization issues.
- Escalate unresolved issues to appropriate senior technical teams, providing detailed information.
- Maintain accurate and comprehensive records of support requests and resolutions in the ticketing system.
- Develop and update knowledge base articles and troubleshooting guides for common issues.
- Identify recurring technical problems and suggest preventative measures or product improvements.
- Monitor system performance and provide feedback on potential issues.
- Ensure all customer interactions are handled professionally and efficiently.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Continuously learn about new cloud technologies and product updates.
- Contribute to team efforts by sharing knowledge and best practices.
- Assist with user onboarding and basic system configuration.
- Proactively identify opportunities to improve the customer support experience.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or helpdesk roles, preferably with cloud services.
- Strong understanding of cloud computing concepts (e.g., SaaS, PaaS, IaaS, AWS, Azure, Google Cloud).
- Proficiency in troubleshooting operating systems (Windows, macOS) and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding customer service and interpersonal communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
- Knowledge of scripting or basic programming is a plus.
- Certifications like CompTIA A+, Network+, or cloud certifications are highly desirable.
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2
Oilfield Services Technician
81000 Bien Hoa, Dong Nai
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Our client is seeking a dedicated and hands-on Oilfield Services Technician to join their operations team in **Bien Hoa, Dong Nai, VN**. This role involves working on oil and gas well sites, performing essential tasks related to the installation, maintenance, and operation of specialized equipment. You will be responsible for ensuring the safe and efficient functioning of all equipment under your care, adhering strictly to safety protocols and industry standards. The ideal candidate will possess a strong mechanical aptitude, a problem-solving mindset, and the physical stamina required for fieldwork. You will conduct routine inspections, perform preventative maintenance, and troubleshoot any issues that may arise. Responsibilities also include operating specialized vehicles and equipment, accurately recording operational data, and reporting any malfunctions or safety concerns to supervisors. This position requires a commitment to safety, teamwork, and a willingness to work flexible hours, including potential overtime and travel to various sites. You will receive comprehensive training on our client's specific equipment and procedures. Responsibilities include: Operating and maintaining oil and gas field equipment, including pumps, compressors, and drilling apparatus; Performing routine inspections, diagnostics, and preventative maintenance on machinery and systems; Identifying and troubleshooting mechanical and operational issues, implementing necessary repairs; Ensuring adherence to all safety regulations, industry standards, and company policies; Accurately recording operational data, service reports, and maintenance logs; Driving and operating specialized service vehicles and heavy equipment safely; Assisting with the setup and teardown of equipment on well sites; Responding to emergency situations and performing necessary corrective actions; Maintaining a clean and organized work environment, including tools and equipment; Collaborating effectively with team members and supervisors to ensure efficient operations. Qualifications: High School Diploma or equivalent; Technical certification in mechanics, electrical systems, or a related field is a strong asset; Proven experience working with mechanical equipment, preferably in an industrial or field service environment; Strong mechanical aptitude and troubleshooting skills; Familiarity with oil and gas industry operations is a plus; Ability to work independently and as part of a team in challenging outdoor conditions; Commitment to workplace safety and adherence to procedures; Willingness to work flexible hours, including evenings, weekends, and holidays as operational needs dictate; Ability to pass a pre-employment drug screening and background check; Valid driver's license with a clean driving record. This is a demanding but rewarding role for individuals passionate about the energy sector and skilled in mechanical operations.
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3
Cleaning Services Coordinator
51000 An Thanh
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Our client is seeking a meticulous and organized Cleaning Services Coordinator to manage and oversee the cleaning operations within their facilities. This role is vital for ensuring a clean, safe, and welcoming environment for all employees and visitors. You will be responsible for scheduling cleaning staff, managing cleaning supplies inventory, developing and implementing cleaning schedules, and ensuring that all cleaning tasks are completed to the highest standards. Key responsibilities include supervising cleaning crews, conducting regular inspections of all areas to ensure quality and adherence to sanitation protocols, and addressing any cleaning-related issues or resident feedback promptly. You will also be responsible for the ordering and maintenance of cleaning equipment and supplies, ensuring cost-effectiveness and availability. Strong communication and interpersonal skills are essential for interacting with cleaning staff, management, and other departments. The ability to motivate and manage a team effectively is crucial. You should be detail-oriented, reliable, and possess a strong work ethic. This position involves a hands-on approach to managing the cleaning process and ensuring overall facility upkeep. The role is based in **Vung Tau, Ba Ria–Vung Tau, VN**, and requires a commitment to maintaining excellent standards of cleanliness and hygiene across the premises. Previous experience in a supervisory or coordination role within the cleaning, hospitality, or facilities management industry is preferred. Training will be provided on specific protocols and equipment.
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4
Environmental Services Technician
53000 Thuy Van
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Our client is seeking a diligent and detail-oriented Environmental Services Technician to join their team at our facility in Hue, Thua Thien–Hue, VN . This role is responsible for maintaining a clean, safe, and hygienic environment throughout the premises. The Environmental Services Technician will perform a variety of cleaning and sanitation duties, ensuring adherence to established health and safety standards. This is a hands-on role requiring a strong work ethic and attention to detail.
Key responsibilities include performing routine cleaning tasks such as dusting, sweeping, mopping, and disinfecting various areas, including offices, restrooms, and common spaces. You will be responsible for waste management, including proper disposal and recycling procedures. The ideal candidate will be familiar with various cleaning chemicals and equipment, and knowledgeable about safe handling and usage practices. This role requires physical stamina, the ability to work independently, and a commitment to upholding the highest standards of cleanliness and sanitation. You will be a key contributor to maintaining a healthy and welcoming environment for all occupants and visitors.
Responsibilities:
Key responsibilities include performing routine cleaning tasks such as dusting, sweeping, mopping, and disinfecting various areas, including offices, restrooms, and common spaces. You will be responsible for waste management, including proper disposal and recycling procedures. The ideal candidate will be familiar with various cleaning chemicals and equipment, and knowledgeable about safe handling and usage practices. This role requires physical stamina, the ability to work independently, and a commitment to upholding the highest standards of cleanliness and sanitation. You will be a key contributor to maintaining a healthy and welcoming environment for all occupants and visitors.
Responsibilities:
- Perform daily cleaning and sanitization of assigned areas, including floors, walls, furniture, and fixtures.
- Clean and disinfect restrooms, ensuring they are well-stocked with supplies.
- Empty trash receptacles and ensure proper waste disposal according to established procedures.
- Clean windows, doors, and other glass surfaces.
- Operate and maintain cleaning equipment, such as vacuum cleaners, floor buffers, and carpet cleaners.
- Identify and report any maintenance or repair needs promptly.
- Replenish cleaning supplies and materials as needed.
- Follow all safety guidelines and procedures for handling cleaning chemicals and equipment.
- Adhere to infection control policies and procedures.
- Maintain a professional appearance and demeanor while on duty.
- High school diploma or equivalent.
- Previous experience in cleaning, janitorial services, or environmental services preferred.
- Knowledge of cleaning chemicals, supplies, and equipment.
- Ability to follow instructions and safety procedures.
- Strong attention to detail and commitment to cleanliness.
- Physical ability to perform cleaning tasks, including standing, bending, lifting, and pushing.
- Reliable and punctual with a strong work ethic.
- Ability to work independently and manage time effectively.
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5
Environmental Services Supervisor
60000 Pleiku, Gia Lai
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Join **Our client**, a forward-thinking organization committed to maintaining pristine environments, as a fully remote Environmental Services Supervisor. This unique opportunity allows you to lead and manage our cleaning and sanitation operations from anywhere. We are looking for a highly organized and motivated individual with a strong understanding of best practices in cleaning, sanitation, and hygiene. You will be responsible for overseeing the daily operations of the environmental services team, ensuring high standards of cleanliness and compliance with all health and safety regulations. Your leadership will be crucial in maintaining a safe and healthy environment for all. Responsibilities include:
- Supervising and coordinating the daily activities of the environmental services team.
- Developing and implementing effective cleaning and sanitation schedules and protocols.
- Ensuring adherence to established cleaning standards, procedures, and safety guidelines.
- Conducting regular inspections to monitor the quality of work and identify areas for improvement.
- Training and mentoring environmental services staff, promoting a culture of excellence.
- Managing inventory of cleaning supplies and equipment, ensuring adequate stock levels.
- Monitoring and enforcing compliance with all health, safety, and environmental regulations.
- Investigating and resolving any cleaning-related issues or complaints.
- Collaborating with other departments to ensure seamless operations.
- Maintaining accurate records of staff performance, inventory, and inspections.
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6
Janitorial Services Supervisor
60100 Phan Thiet, Binh Thuan
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Our client is seeking a diligent and organized Janitorial Services Supervisor to oversee cleaning operations in Phan Thiet, Binh Thuan, VN . This role requires hands-on supervision and a strong commitment to maintaining high standards of cleanliness and sanitation across various facilities. The ideal candidate will have prior experience in janitorial services, excellent leadership qualities, and the ability to train and motivate a cleaning team. You will be responsible for scheduling cleaning staff, ensuring proper use of cleaning equipment and supplies, conducting inspections to guarantee quality, and managing inventory. Strong communication and organizational skills are essential for coordinating daily operations and ensuring a safe and hygienic environment for employees and visitors.
Key Responsibilities:
Qualifications:
If you are a proactive individual with a passion for cleanliness and a knack for leadership, we encourage you to apply for this important role in Phan Thiet, Binh Thuan, VN .
Key Responsibilities:
- Supervise and coordinate the daily activities of the janitorial staff.
- Develop and implement cleaning schedules to ensure all areas are covered efficiently.
- Train new janitorial staff on cleaning procedures, safety protocols, and the proper use of equipment and supplies.
- Conduct regular inspections of facilities to ensure cleanliness, orderliness, and adherence to standards.
- Manage inventory of cleaning supplies and equipment, ordering replacements as needed.
- Ensure that all cleaning tasks are performed according to safety regulations and company policies.
- Address any cleaning-related issues or complaints promptly and professionally.
- Maintain a safe working environment for the janitorial team.
- Monitor staff performance and provide constructive feedback.
- Assist with cleaning duties as needed during peak periods or staff shortages.
Qualifications:
- High school diploma or equivalent; further education or certification in facilities management is a plus.
- Minimum of 3 years of experience in janitorial services or commercial cleaning.
- At least 1 year of experience in a supervisory or leadership role within the cleaning industry.
- Knowledge of cleaning chemicals, equipment, and best practices.
- Strong understanding of health and safety regulations related to cleaning operations.
- Excellent organizational and time management skills.
- Good communication and interpersonal skills.
- Ability to lead and motivate a team.
- Physical stamina to perform cleaning tasks when necessary.
- Attention to detail and a commitment to maintaining high standards of cleanliness.
If you are a proactive individual with a passion for cleanliness and a knack for leadership, we encourage you to apply for this important role in Phan Thiet, Binh Thuan, VN .
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7
Janitorial Services Supervisor
55000 Hoa Sơn
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Our client is seeking a reliable and organized Janitorial Services Supervisor for their facility in Quy Nhon, Binh Dinh, VN . This role is responsible for overseeing the daily cleaning operations and ensuring that all areas are maintained to the highest standards of cleanliness and hygiene. You will lead a team of cleaning staff, providing direction, training, and supervision to ensure tasks are completed efficiently and effectively. Key responsibilities include developing cleaning schedules, inspecting work quality, managing inventory of cleaning supplies, and ensuring compliance with safety procedures. You will also be responsible for addressing any cleaning-related issues or concerns that may arise, and for liaising with building management to coordinate services. The ideal candidate will have strong leadership skills, excellent attention to detail, and a commitment to maintaining a safe and sanitary environment. Previous experience in a supervisory role within the cleaning or janitorial industry is highly preferred. This is a hands-on role that requires dedication and a proactive approach to maintaining exceptional standards of cleanliness for the benefit of all occupants and visitors.
Key Responsibilities:
Key Responsibilities:
- Supervise and direct the work of janitorial staff.
- Develop and implement daily, weekly, and monthly cleaning schedules.
- Inspect work areas to ensure cleaning standards are met.
- Train new cleaning staff on procedures and safety protocols.
- Manage and maintain inventory of cleaning supplies and equipment.
- Ensure compliance with health, safety, and sanitation regulations.
- Address and resolve any cleaning-related issues or complaints promptly.
- Communicate effectively with staff and building management.
- Promote a safe and positive work environment for the cleaning team.
- Previous experience in janitorial services or cleaning supervision.
- Strong leadership and team management skills.
- Excellent attention to detail and organizational abilities.
- Knowledge of cleaning chemicals, equipment, and safety procedures.
- Ability to train and motivate staff effectively.
- Good communication and interpersonal skills.
- Physical ability to perform cleaning tasks if needed and stand for extended periods.
- High school diploma or equivalent.
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8
Environmental Services Technician
20300 Haiphong , Haiphong
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Job Description
Our client is seeking a diligent and thorough Environmental Services Technician to maintain the highest standards of cleanliness and sanitation in Haiphong, Hai Phong, VN . This role is vital for ensuring a safe, healthy, and hygienic environment for clients and staff. The successful candidate will be responsible for a range of cleaning and waste management duties, adhering strictly to established protocols and safety guidelines. Attention to detail and a commitment to quality work are essential.
Key responsibilities include:
Key responsibilities include:
- Performing routine and deep cleaning of all assigned areas, including offices, common areas, restrooms, and specialized facilities.
- Disinfecting surfaces, equipment, and high-touch points to prevent the spread of infection.
- Properly collecting, sorting, and disposing of various types of waste, including general trash, recycling, and biohazardous materials, in accordance with regulations.
- Operating and maintaining cleaning equipment, such as vacuums, floor buffers, and pressure washers.
- Replenishing supplies in restrooms, kitchens, and other common areas.
- Reporting any maintenance issues, safety hazards, or supply deficiencies to the appropriate personnel.
- Following detailed cleaning schedules and procedures.
- Adhering to all health, safety, and sanitation regulations, including the proper use of personal protective equipment (PPE).
- Assisting with emergency cleaning situations as needed.
- Maintaining an organized and well-stocked supply of cleaning materials.
- Ensuring all work areas are left clean and tidy after completion.
- Participating in training sessions on cleaning techniques and safety protocols.
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9