1 251 IT Support jobs in Vietnam
Technical Support
Hanoi, Hanoi
Công Ty TNHH Truyền Số Liệu Lotte Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
0
Senior Customer Support Lead - Technical Support
20000 Haiphong , Haiphong
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Senior Customer Support Lead to manage and elevate their technical support operations from a fully remote setting. This role is crucial for ensuring exceptional customer satisfaction by leading a team of support specialists in resolving technical issues for our diverse customer base. You will be responsible for developing and implementing best practices in customer service, troubleshooting complex technical problems, and providing timely and effective solutions. This includes managing incoming support requests via multiple channels such as email, chat, and phone, and ensuring adherence to service level agreements (SLAs). Your leadership will involve training, mentoring, and motivating the support team, fostering a positive and productive work environment. You will also be tasked with identifying trends in customer issues, analyzing support data, and providing feedback to product development teams for service improvements. Creating and maintaining comprehensive knowledge base articles and troubleshooting guides will be a key responsibility. You will act as a point of escalation for difficult customer issues, demonstrating excellent problem-solving skills and a commitment to customer advocacy. The ideal candidate will possess strong communication skills, a deep understanding of technical products, and the ability to manage a remote team effectively. This is a great opportunity to make a significant impact on customer experience and contribute to the growth of a forward-thinking company.
Responsibilities:
Responsibilities:
- Lead and manage a remote team of technical support specialists.
- Oversee daily support operations and ensure timely resolution of customer issues.
- Develop and implement customer support policies and procedures.
- Provide expert-level troubleshooting and technical assistance to customers.
- Train and mentor support staff, fostering professional development.
- Monitor customer satisfaction metrics and drive continuous improvement.
- Analyze support data to identify recurring issues and product improvement opportunities.
- Create and update knowledge base articles and FAQs.
- Serve as a primary escalation point for complex customer complaints.
- Ensure adherence to all service level agreements (SLAs).
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 4 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
- Proven experience providing technical support for software or hardware products.
- Strong understanding of customer support best practices and KPIs.
- Excellent problem-solving, analytical, and communication skills.
- Proficiency in CRM and customer support software.
- Experience managing remote teams is highly desirable.
- Ability to remain calm and professional under pressure.
- Customer-centric mindset with a passion for service excellence.
- Proficiency in English is required.
This advertiser has chosen not to accept applicants from your region.
1
IT Technical Support/it Helpdesk-support
Ho Chi Minh City
Diag
Posted today
Job Viewed
Job Description
**About Diag
DIAG is a modern, technology-driven diagnostic laboratory. We are fast growing business providing high quality diagnostic services to millions of patients. We proved ourselves as a trusted partner for healthcare organisations and independent professionals, offering an extensive range of laboratory tests used** to assist in the diagnosis, monitoring, and treatment of diseases and medical conditions**.
We are building the most tech and talent advanced laboratory in Vietnam and put technology in the core of our business building an ecosystem of lab and healthtech products aimed to provide better service and better care for our customers and partners through excellent user-centered digital experiences.
JOB DESCRIPTIONS:
- Support end-users at the Head Office, Branch Office and Laboratory
- Support client from Laboratory Infomation System.
- Sort and manage devices in the Warehouse
- Carry out the procedures for allocating and recalling equipment, and storing documents related to equipment allocation.
- Keep track of inventory, update the number and status of devices on the software, and ensure goods are always at the minimum inventory level
- Install office equipment including computers, printers, photocopiers, phones,.
- Maintain and repair company computer and network equipment.
- Perform other assigned tasks as required.
JOB REQUIREMENTS:
- Good understanding of computer systems, mobile devices and other tech products
- Good communication skills
- Experience in troubleshooting hardware, software
- Agility, Honesty
DIAG is a modern, technology-driven diagnostic laboratory. We are fast growing business providing high quality diagnostic services to millions of patients. We proved ourselves as a trusted partner for healthcare organisations and independent professionals, offering an extensive range of laboratory tests used** to assist in the diagnosis, monitoring, and treatment of diseases and medical conditions**.
We are building the most tech and talent advanced laboratory in Vietnam and put technology in the core of our business building an ecosystem of lab and healthtech products aimed to provide better service and better care for our customers and partners through excellent user-centered digital experiences.
JOB DESCRIPTIONS:
- Support end-users at the Head Office, Branch Office and Laboratory
- Support client from Laboratory Infomation System.
- Sort and manage devices in the Warehouse
- Carry out the procedures for allocating and recalling equipment, and storing documents related to equipment allocation.
- Keep track of inventory, update the number and status of devices on the software, and ensure goods are always at the minimum inventory level
- Install office equipment including computers, printers, photocopiers, phones,.
- Maintain and repair company computer and network equipment.
- Perform other assigned tasks as required.
JOB REQUIREMENTS:
- Good understanding of computer systems, mobile devices and other tech products
- Good communication skills
- Experience in troubleshooting hardware, software
- Agility, Honesty
This advertiser has chosen not to accept applicants from your region.
2
Senior Networking/system Engineer (IT Support)
Ho Chi Minh City
Kumon Việt Nam
Posted today
Job Viewed
Job Description
**Senior Networking/System Engineer (IT Support) (22-25M)**:
Kumon Việt Nam
- Ứng Tuyển
Networking System Admin IT Support
- Đăng nhập để xem mức lương
- 18A/35 and 18A/37 Nguyen Thi Minh Khai Street, Da Kao Ward, District 1, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 4 giờ trước
**3 Lý Do Để Gia Nhập Công Ty**:
- Opportunity onsite in Singapore & South East Asia
- Good benefit
- High salary Up to $1500
**Mô Tả Công Việc**:
**Network System**
- Plan, organize, control, and evaluate IT and electronic data operations.
- Set up and perform routine system maintenance including backups, disaster recovery, system upgrade, patches and performance monitoring.
- Manage security systems, network infrastructures: IT Policy, firewall, remote access system, internet access (LAN, WAN, Internet.), monitor network bandwidth and all network devices performance
- Managing and troubleshooting MS365 system (Teams, SharePoint, Exchange, OneDrive, Azure.)
- Planning, setting up new center, relocated center
**Maintenance**
- Maintain server hardware, office devices
- Troubleshooting telephone system (analog), well understanding about Voice IP to be plus
- Manage the server room, all IT asset (network devices, HDD backup, computers other IT devices)
- Knowledge and experience of Database Software (Oracle, Microsoft SQL)
- Implementation & troubleshooting the issue from Kumon software
**Paperwork**
- Manage & set yearly IT budget
- Follow the payment processing when have the requirement
**Yêu Cầu Công Việc**:
**Knowledge**:
- Bachelor's degree or higher in Information Technology Engineering or a related field.
- 5-7 years of experience in a similar position or related field
- Proficiency in MCSA, CCNA
**Skills**:
- Fluence in English communication skill.
- Able to work independently, setting priorities and efficiently meeting explicit deadlines
- Good problem analysis and problem-solving skills.
**Tại Sao Bạn Sẽ Yêu Thích Làm Việc Tại Đây**:
- 15 days of annual leave; Get 1 day more extra annual leave after 1st 5 year, get 1 day more/year from the next year.
- 5 days of Long-term service leave & reward
- Kumon Tuition Fee Exemption System
- Personal Insurance
- Per diem for onsite/ traveling
- Medical claim
- Pay for over time.
- Annual health examination
- Team building, year-end party, gift for new-born baby,etc.
- 13th month salary & Bonus
Kumon Việt Nam
- Ứng Tuyển
Networking System Admin IT Support
- Đăng nhập để xem mức lương
- 18A/35 and 18A/37 Nguyen Thi Minh Khai Street, Da Kao Ward, District 1, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 4 giờ trước
**3 Lý Do Để Gia Nhập Công Ty**:
- Opportunity onsite in Singapore & South East Asia
- Good benefit
- High salary Up to $1500
**Mô Tả Công Việc**:
**Network System**
- Plan, organize, control, and evaluate IT and electronic data operations.
- Set up and perform routine system maintenance including backups, disaster recovery, system upgrade, patches and performance monitoring.
- Manage security systems, network infrastructures: IT Policy, firewall, remote access system, internet access (LAN, WAN, Internet.), monitor network bandwidth and all network devices performance
- Managing and troubleshooting MS365 system (Teams, SharePoint, Exchange, OneDrive, Azure.)
- Planning, setting up new center, relocated center
**Maintenance**
- Maintain server hardware, office devices
- Troubleshooting telephone system (analog), well understanding about Voice IP to be plus
- Manage the server room, all IT asset (network devices, HDD backup, computers other IT devices)
- Knowledge and experience of Database Software (Oracle, Microsoft SQL)
- Implementation & troubleshooting the issue from Kumon software
**Paperwork**
- Manage & set yearly IT budget
- Follow the payment processing when have the requirement
**Yêu Cầu Công Việc**:
**Knowledge**:
- Bachelor's degree or higher in Information Technology Engineering or a related field.
- 5-7 years of experience in a similar position or related field
- Proficiency in MCSA, CCNA
**Skills**:
- Fluence in English communication skill.
- Able to work independently, setting priorities and efficiently meeting explicit deadlines
- Good problem analysis and problem-solving skills.
**Tại Sao Bạn Sẽ Yêu Thích Làm Việc Tại Đây**:
- 15 days of annual leave; Get 1 day more extra annual leave after 1st 5 year, get 1 day more/year from the next year.
- 5 days of Long-term service leave & reward
- Kumon Tuition Fee Exemption System
- Personal Insurance
- Per diem for onsite/ traveling
- Medical claim
- Pay for over time.
- Annual health examination
- Team building, year-end party, gift for new-born baby,etc.
- 13th month salary & Bonus
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
550000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. This role is based in **Quy Nhon, Binh Dinh, VN** and requires the ability to work on-site to directly support our user base and resolve technical issues. You will be the primary point of contact for users experiencing hardware, software, or network problems. Your responsibilities will include diagnosing and resolving technical issues remotely and in person, installing and configuring computer hardware and software, and guiding users through step-by-step solutions. You will also be responsible for documenting all support requests and resolutions in a ticketing system, escalating complex issues to appropriate IT teams, and contributing to the development of IT support documentation and knowledge bases. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent customer service skills, patience, and a methodical approach to problem-solving are essential. We are looking for someone who is eager to learn, possesses strong troubleshooting abilities, and can communicate technical information clearly to non-technical users. Prior experience in a technical support role or a relevant IT certification is highly desirable. You will be part of a collaborative IT department focused on ensuring the smooth operation of our technological infrastructure and providing exceptional support to our employees. The opportunity to work within a stable company and develop your technical skills in a supportive environment is a key aspect of this role. You will be instrumental in maintaining the productivity and satisfaction of our internal teams by addressing their technical challenges promptly and effectively.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Guide users through troubleshooting steps via phone, email, or in-person.
- Document all support activities, resolutions, and user feedback in a ticketing system.
- Escalate unresolved issues to senior IT staff or relevant departments.
- Assist in managing IT inventory and asset tracking.
- Contribute to the creation and maintenance of IT support documentation and FAQs.
- Adhere to IT policies and procedures for system security and data protection.
- Proven experience in a technical support or IT helpdesk role.
- Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to explain technical issues to non-technical users.
- Experience with ticketing systems is a plus.
- Relevant IT certifications (e.g., CompTIA A+) are advantageous.
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
70000 An Thanh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to join our fully remote customer service team. This role is critical in providing timely and effective technical assistance to our users, ensuring a positive customer experience. You will be responsible for troubleshooting software and hardware issues, guiding users through problem-solving processes, and escalating complex issues when necessary. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a patient, customer-focused approach.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
36000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a knowledgeable and customer-focused Technical Support Engineer to provide assistance and resolve technical issues for their clients. This office-based position requires your presence at our **Thai Binh, Thai Binh** location. You will be responsible for diagnosing and resolving hardware and software problems, guiding users through step-by-step solutions, and installing and configuring software and hardware. Key duties include responding to support tickets, providing phone and email support, and documenting technical procedures and troubleshooting steps. You will also be involved in testing new software releases and providing feedback to the development team. The ideal candidate will have a strong technical background, with experience in IT support or a related field. A Bachelor's degree in Computer Science, Information Technology, or a similar discipline is preferred. Excellent problem-solving skills, patience, and strong communication abilities are essential. Proficiency in operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Experience with remote support tools and CRM systems is a plus. We are looking for an individual who is eager to learn, detail-oriented, and committed to delivering exceptional technical support. This role offers an excellent opportunity to grow your technical skills and contribute to client satisfaction.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest It support Jobs in Vietnam !
6
Technical Support Lead
42000 Nam Dinh , Nam Dinh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Technical Support Lead to manage their remote customer support operations. In this vital role, you will lead a team of technical support specialists, ensuring the timely and effective resolution of customer inquiries and issues. You will be responsible for setting support standards, developing training programs for the team, and implementing best practices to enhance customer satisfaction. The ideal candidate possesses a strong technical acumen, excellent leadership and communication skills, and a passion for providing exceptional customer service. You should be adept at identifying recurring issues, developing solutions, and collaborating with engineering and product teams to improve the customer experience. This is a fully remote position offering a significant opportunity to shape and lead a critical customer-facing function within our organization.
Responsibilities:
Responsibilities:
- Lead and mentor a team of technical support specialists, fostering a positive and productive work environment.
- Oversee the day-to-day operations of the technical support department.
- Develop and implement efficient support processes and workflows.
- Ensure timely and accurate resolution of customer technical issues across multiple channels.
- Train and onboard new support team members, providing ongoing coaching and performance feedback.
- Monitor support metrics and KPIs, identifying areas for improvement.
- Analyze customer feedback and support trends to identify product or service enhancements.
- Collaborate with engineering and product teams to escalate and resolve complex technical problems.
- Maintain and update the knowledge base with accurate and relevant support information.
- Act as a point of escalation for complex customer issues.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience managing remote support teams.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
- Knowledge of CRM systems is a plus.
- Ability to effectively manage time and prioritize tasks in a fast-paced environment.
- Experience in developing training materials and conducting team training.
- Customer-centric mindset with a commitment to delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
550000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and customer-focused Technical Support Specialist to join their expanding team. This is a fully remote role, providing essential technical assistance and troubleshooting for their diverse user base. The ideal candidate will have a strong aptitude for technology, excellent problem-solving skills, and a passion for delivering outstanding customer service. You will be responsible for diagnosing and resolving software and hardware issues, guiding users through solutions, and maintaining a high level of customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level technical support via phone, email, and chat to end-users.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide users through step-by-step solutions for technical problems.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Create and update knowledge base articles and FAQs to assist users.
- Install, configure, and troubleshoot software applications and operating systems.
- Assist with hardware setup, maintenance, and repair.
- Identify trends in customer issues and provide feedback to development teams for product improvement.
- Ensure timely and effective resolution of customer support requests.
- Adhere to established service level agreements (SLAs) for response and resolution times.
- Provide remote assistance to users, utilizing remote desktop tools.
- Stay up-to-date with product knowledge and technical advancements.
- Contribute to a positive and collaborative team environment.
- Proactively identify opportunities to improve the customer support process.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with common software applications and productivity suites.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills, with a patient and empathetic approach.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk).
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
- Ability to work independently and manage time effectively in a remote setting.
- Customer service orientation and a commitment to user satisfaction.
- Ability to multitask and manage multiple support tickets simultaneously.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
06000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and technically adept Technical Support Specialist to provide exceptional customer service and resolve IT-related issues for their user base. This role operates in a fully remote capacity, requiring excellent communication skills and self-discipline. You will be the first point of contact for customers seeking technical assistance, diagnosing and troubleshooting hardware, software, and network problems through various channels, including phone, email, and chat. Responsibilities include guiding users through step-by-step solutions, documenting all support activities and resolutions in a ticketing system, escalating complex issues to higher-level support teams when necessary, and contributing to the knowledge base by creating helpful articles and FAQs. The ideal candidate will have a strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. Experience with remote support tools and customer relationship management (CRM) software is highly valued. We are seeking individuals who are patient, empathetic, and possess a genuine desire to help others. Strong analytical and problem-solving skills are essential to quickly identify and resolve issues. This is a remote-first position, meaning all work is performed from your home office, offering flexibility and eliminating the need for commuting. You will be part of a collaborative and supportive virtual team, focused on delivering outstanding technical support. If you thrive in a remote environment and have a passion for technology and customer satisfaction, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
9