655 IT Support Technician jobs in Vietnam
Junior IT Support Technician
550000 Hoa Sơn
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Our client is offering a fantastic opportunity for a motivated and enthusiastic Junior IT Support Technician to join their team. This is an ideal role for someone looking to gain hands-on experience in a fast-paced IT environment and kickstart their career in technology. As a Junior IT Support Technician, you will provide essential technical assistance to employees, troubleshoot hardware and software issues, and assist in maintaining the company's IT infrastructure. This is a fully remote position, allowing you to contribute valuable support from the comfort of your own home. You will be responsible for responding to helpdesk tickets, resolving user issues, installing and configuring software, and performing basic network troubleshooting. The ideal candidate will have a strong understanding of computer systems, operating systems (Windows, macOS), and common software applications. Excellent communication skills are essential, as you will be interacting directly with users to understand and resolve their technical challenges. We are looking for a quick learner with a passion for technology, a proactive attitude, and a commitment to providing excellent customer service. This internship provides an excellent learning curve and exposure to various IT domains. You will work closely with senior IT staff, gaining valuable insights and mentorship.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and remote tools.
- Troubleshoot hardware, software, and network issues.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Assist in setting up new user accounts and workstations.
- Document IT support procedures and solutions.
- Escalate complex issues to senior IT staff.
- Perform basic network troubleshooting.
- Assist in maintaining inventory of IT equipment.
- Help ensure the security of IT systems.
- Respond to user requests promptly and professionally.
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
- Basic knowledge of computer hardware and software.
- Familiarity with Windows and macOS operating systems.
- Understanding of basic networking concepts.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and customer service skills.
- Ability to learn new technologies quickly.
- Detail-oriented and organized.
- Eagerness to learn and develop IT skills.
- Previous internship or relevant project experience is a plus.
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Remote IT Support Technician
590000 Pleiku, Gia Lai
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Our client is seeking a skilled and customer-focused Remote IT Support Technician to provide technical assistance and support to our users. This is a fully remote position, offering the flexibility to work from home. You will be responsible for responding to IT support requests, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. The ideal candidate has a strong foundation in IT support, excellent problem-solving skills, and a commitment to providing exceptional user assistance.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to user requests for technical support via phone, email, or chat.
- Diagnose and resolve hardware and software issues for a variety of devices and operating systems.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Perform regular system maintenance, updates, and patches.
- Assist users with account management, password resets, and access permissions.
- Troubleshoot network connectivity and related issues.
- Document all support requests, solutions, and technical procedures.
- Escalate complex issues to senior IT staff or external vendors when necessary.
- Provide training and guidance to users on IT best practices.
- Contribute to the improvement of IT support processes and knowledge base.
Qualifications:
- Proven experience as an IT Support Technician or similar role.
- Solid knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with network protocols, troubleshooting, and security best practices.
- Experience with remote support tools and ticketing systems.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
- This role supports users and systems relevant to areas including Pleiku, Gia Lai, VN , but the work is performed remotely.
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IT Support Technician - Trainee
60000 Hoi An
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Are you passionate about technology and eager to start a career in IT support? Our client is looking for a motivated and dedicated IT Support Technician Trainee to join their team in **Buon Ma Thuot, Dak Lak, VN**. This apprenticeship program is designed for individuals with a strong interest in computers and a willingness to learn. You will receive comprehensive training to provide technical assistance and support for computer systems, hardware, and software. Your responsibilities will include installing, configuring, and troubleshooting computer hardware, software, systems, networks, printers, and scanners. You will respond to support requests in a timely manner, diagnose technical issues, and provide effective solutions. This role involves interacting directly with users to resolve their IT problems, both remotely and in person. You will also be responsible for maintaining IT inventory, documenting support activities, and assisting with the setup of new equipment. The ideal candidate will have a basic understanding of computer systems and networks, excellent communication and interpersonal skills, and a strong customer service orientation. A diploma or certificate in IT, Computer Science, or a related field is preferred, but not strictly required if you demonstrate a solid aptitude and eagerness to learn. This is an excellent entry-level opportunity to gain practical experience in a supportive environment. Our client is committed to fostering the growth of its trainees, offering opportunities for skill development and career progression within the IT department. You will work closely with experienced IT professionals who will guide and mentor you throughout your training period. Join us to build a solid foundation in IT support and embark on a rewarding career path.
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Junior IT Support Technician
63000 Hoi An
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Embark on your career in Information Technology as a Junior IT Support Technician with our fully remote apprenticeship program. This position is designed for enthusiastic individuals eager to learn and grow within the IT field. You will provide first-line technical support to our users, troubleshooting hardware, software, and network issues remotely. Responsibilities include responding to support tickets, diagnosing and resolving technical problems, installing and configuring computer systems and software, and maintaining IT documentation. You will gain hands-on experience with various operating systems, applications, and IT support tools under the guidance of experienced IT professionals. This is a fantastic opportunity to build a strong foundation in IT support and develop essential technical skills in a supportive, remote environment. We are committed to providing comprehensive training and development opportunities to help you succeed. The ideal candidate is a quick learner, possesses excellent communication skills, and has a passion for technology.
Responsibilities:
Required Qualifications:
Responsibilities:
- Provide remote technical assistance and support for IT-related issues.
- Respond to user inquiries and resolve technical hardware and software problems.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Diagnose and resolve technical hardware and software issues.
- Guide users through step-by-step solutions, either verbally or in writing.
- Assist in setting up new user accounts and profiles.
- Manage and maintain IT inventory and asset tracking.
- Document technical procedures and user guides.
- Escalate unresolved issues to senior IT staff.
- Participate in training sessions and continuous learning to enhance technical skills.
Required Qualifications:
- High school diploma or equivalent; relevant IT certifications are a plus.
- Basic understanding of computer systems, networks, and common software applications.
- Eagerness to learn and develop technical skills.
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused attitude and patience when assisting users.
- Familiarity with operating systems like Windows and macOS.
- Basic knowledge of network troubleshooting.
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Junior IT Support Technician
62000 Phan Thiet, Binh Thuan
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Our client is seeking a motivated and technically inclined Junior IT Support Technician to provide essential technical assistance to their user base. This role offers a remote work arrangement, allowing you to assist users from anywhere.
As a Junior IT Support Technician, you will be the first point of contact for users experiencing technical difficulties with hardware, software, or network issues. Your primary responsibility will be to troubleshoot and resolve a wide range of IT problems efficiently and effectively. Key duties include responding to support tickets, diagnosing hardware and software malfunctions, and guiding users through step-by-step solutions. You will be involved in installing, configuring, and maintaining computer systems and peripherals. The role also includes assisting with user account management, software updates, and basic network troubleshooting. You will need to document support activities and maintain a knowledge base of common issues and solutions. Providing excellent customer service and ensuring user satisfaction are core aspects of this position.
The ideal candidate will have a foundational understanding of computer hardware, operating systems (Windows, macOS), and common software applications. Previous experience in an IT support or help desk role is beneficial, though not strictly required if a strong aptitude and willingness to learn are demonstrated. Familiarity with basic networking concepts and troubleshooting techniques is a plus. Excellent communication skills, both written and verbal, are essential for explaining technical issues to non-technical users and for clear documentation. Strong problem-solving abilities and a customer-focused attitude are crucial. The ability to work independently, manage time effectively, and prioritize tasks in a remote support environment is important. Enthusiasm for technology and a desire to grow your IT career are key qualities we are looking for. This is a great opportunity to gain hands-on experience in IT support within a dynamic and supportive team, offering the convenience of remote work.
As a Junior IT Support Technician, you will be the first point of contact for users experiencing technical difficulties with hardware, software, or network issues. Your primary responsibility will be to troubleshoot and resolve a wide range of IT problems efficiently and effectively. Key duties include responding to support tickets, diagnosing hardware and software malfunctions, and guiding users through step-by-step solutions. You will be involved in installing, configuring, and maintaining computer systems and peripherals. The role also includes assisting with user account management, software updates, and basic network troubleshooting. You will need to document support activities and maintain a knowledge base of common issues and solutions. Providing excellent customer service and ensuring user satisfaction are core aspects of this position.
The ideal candidate will have a foundational understanding of computer hardware, operating systems (Windows, macOS), and common software applications. Previous experience in an IT support or help desk role is beneficial, though not strictly required if a strong aptitude and willingness to learn are demonstrated. Familiarity with basic networking concepts and troubleshooting techniques is a plus. Excellent communication skills, both written and verbal, are essential for explaining technical issues to non-technical users and for clear documentation. Strong problem-solving abilities and a customer-focused attitude are crucial. The ability to work independently, manage time effectively, and prioritize tasks in a remote support environment is important. Enthusiasm for technology and a desire to grow your IT career are key qualities we are looking for. This is a great opportunity to gain hands-on experience in IT support within a dynamic and supportive team, offering the convenience of remote work.
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Remote Junior IT Support Technician
440000 Hoang Hoa
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Our client is seeking a motivated and eager Junior IT Support Technician to provide first-level technical support and troubleshooting for their remote workforce. In this fully remote role, you will be responsible for diagnosing and resolving hardware, software, and network issues for employees across various departments. Your duties will include answering help desk tickets, providing remote assistance via phone, email, and chat, and escalating complex problems to senior IT staff when necessary. You will also be involved in setting up new user accounts, installing and configuring software, and maintaining IT inventory. The ideal candidate will have a foundational understanding of computer hardware, operating systems (Windows, macOS), and common software applications. Excellent communication and customer service skills are paramount, as you will be interacting directly with users who may have varying levels of technical expertise. You must be patient, methodical, and adept at explaining technical solutions in a clear and understandable manner. This remote position offers a fantastic opportunity to gain valuable experience in IT support, learn new technologies, and grow your career within a supportive team. You will be part of a crucial function that ensures the smooth operation of our client's IT infrastructure and the productivity of their employees, all from the convenience of your home office. This is an ideal entry-level role for individuals passionate about technology and helping others solve their computer problems.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-level technical support to remote employees.
- Respond to help desk tickets and user inquiries in a timely manner.
- Troubleshoot hardware, software, and network issues remotely.
- Install, configure, and update software applications.
- Assist with user account creation and management.
- Perform routine system maintenance and updates.
- Document technical issues and their resolutions.
- Escalate complex problems to senior IT personnel.
- Provide basic training on IT systems and tools.
- Maintain inventory of IT equipment and software licenses.
Qualifications:
- Associate's degree or equivalent experience in Information Technology or a related field.
- Basic knowledge of computer hardware, operating systems, and networking concepts.
- Familiarity with IT support ticketing systems is a plus.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Customer-focused attitude with patience and empathy.
- Ability to work independently and manage tasks in a remote setting.
- Willingness to learn and adapt to new technologies.
- High school diploma or equivalent required.
- Relevant certifications (e.g., CompTIA A+) are advantageous.
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5
Junior IT Support Technician Apprentice
10000 An Cu, An Giang
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Our client is offering an exciting opportunity for motivated individuals to join their team as Junior IT Support Technician Apprentices in Hanoi, Hanoi, VN . This apprenticeship program is designed to provide hands-on training and practical experience in IT support, troubleshooting, and network maintenance. You will work closely with experienced IT professionals, learning to diagnose and resolve hardware, software, and network issues for end-users. Key responsibilities will include providing technical assistance via phone, email, and in-person, installing and configuring computer hardware and software, and maintaining IT systems. This role offers a structured learning path with opportunities for professional development and certification, leading to a fulfilling career in the IT sector. The ideal candidate is eager to learn, possesses strong problem-solving skills, and has a foundational understanding of computer systems.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Troubleshoot and resolve technical problems efficiently and effectively.
- Respond to help desk tickets and user requests in a timely manner.
- Assist with network setup and maintenance.
- Perform routine system checks and updates.
- Document technical issues and solutions.
- Support the IT team with various projects and tasks.
- Learn and adhere to company IT policies and procedures.
- Assist with user account management and access permissions.
- Provide basic training to end-users on software and hardware usage.
Qualifications:
- High school diploma or equivalent required; pursuing or holding an associate's degree in IT or a related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows, macOS), and software applications.
- Familiarity with network concepts (TCP/IP, DNS, DHCP) is beneficial.
- Strong analytical and problem-solving abilities.
- Excellent communication and customer service skills.
- Eagerness to learn and adapt to new technologies.
- Ability to work effectively both independently and as part of a team.
- Good organizational skills and attention to detail.
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Junior IT Support Technician (Apprenticeship)
10000 An Cu, An Giang
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We are offering a fantastic apprenticeship opportunity for a motivated and tech-savvy individual looking to kick-start a career in IT Support. Based in our office in Hanoi, Hanoi, VN , you will gain hands-on experience in a fast-paced, supportive environment. As a Junior IT Support Technician, your responsibilities will include providing first-level technical support to internal staff, troubleshooting hardware and software issues, installing and configuring computer systems, and maintaining IT equipment. You will work closely with our senior IT team, learning about network administration, cybersecurity basics, and helpdesk operations. This role requires a genuine interest in technology, basic knowledge of computer systems (Windows/macOS), and excellent problem-solving abilities. Strong communication and customer service skills are essential as you will interact with users across different departments. You will be provided with comprehensive training and mentorship to develop your skills and knowledge. The ideal candidate is eager to learn, possesses a positive attitude, and is committed to a career in IT. Essential duties will include:
- Providing technical assistance and support for incoming queries and issues
- Responding to service tickets in a timely manner
- Installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners
- Diagnosing and resolving technical hardware and software issues
- Walking customers through problem-solving processes
- Ensuring optimal workplace functionality by performing regular maintenance
- Setting up and managing user accounts, permissions, and access rights
- Assisting with IT inventory and asset management
- Collaborating with the IT team on various projects and upgrades
- Documenting technical procedures and user guides
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Junior IT Support Technician (Remote)
88000 Long Xuyen, An Giang
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Our client is seeking enthusiastic and motivated Junior IT Support Technicians to join their remote team. This is an excellent opportunity for individuals looking to kick-start their career in IT support, gaining hands-on experience in a dynamic, remote-first environment. You will be responsible for providing first-level technical support to employees, troubleshooting hardware, software, and network issues, and assisting with the setup and maintenance of IT equipment. Strong communication skills and a passion for technology are essential for success in this role. You will work closely with the IT department to ensure the smooth operation of all IT systems and provide timely assistance to users across the organization, all from the comfort of your home.
Responsibilities:
Responsibilities:
- Provide first-level technical support to employees via remote channels (email, chat, phone).
- Troubleshoot and resolve hardware, software, and network issues.
- Assist with the setup, configuration, and deployment of new computers and peripherals.
- Install, update, and maintain software applications.
- Respond to IT support tickets in a timely manner, adhering to service level agreements (SLAs).
- Document IT procedures, solutions, and user guides.
- Assist in managing user accounts and access permissions.
- Conduct basic network troubleshooting.
- Perform routine maintenance on IT systems and equipment.
- Educate users on best practices for IT security and system usage.
- Collaborate with senior IT staff on various projects and initiatives.
- Maintain an inventory of IT assets and supplies.
- Escalate unresolved issues to higher-level IT support personnel.
- Contribute to improving the efficiency of IT support services.
- Ensure all support activities are logged and tracked accurately.
- Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Self-motivated and able to work independently in a remote setting.
- Ability to manage time effectively and prioritize tasks.
- Customer-focused attitude.
- Eagerness to learn and develop new IT skills.
- Previous internship or coursework in Information Technology is a plus.
- Must have a reliable internet connection and a suitable home workspace.
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Apprenticeship - Junior IT Support Technician (Remote)
30000 Nam Dinh , Nam Dinh
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Our client is offering an exciting apprenticeship opportunity for aspiring IT professionals seeking to kick-start their careers in a remote environment. This apprenticeship is designed for individuals with a passion for technology and a desire to learn the fundamentals of IT support. As a Junior IT Support Technician, you will work remotely, assisting users with hardware, software, and network issues. Your responsibilities will include responding to support tickets, troubleshooting technical problems, installing and configuring software, and performing basic network setup. You will gain hands-on experience with various operating systems, hardware components, and common IT tools. This role requires excellent problem-solving skills, a customer-centric attitude, and the ability to follow instructions carefully. You will be guided by experienced IT professionals who will provide training and mentorship throughout the program. The ideal candidate is eager to learn, possesses good communication skills, and is comfortable working independently. This apprenticeship is a stepping stone to a fulfilling career in the IT industry, providing valuable practical experience and exposure to real-world IT challenges. We are looking for motivated individuals who are proactive in seeking knowledge and contributing to the team’s success. Your dedication and willingness to learn will be key to your growth in this role. Join us and build a strong foundation in IT support within a supportive remote setting.
Responsibilities:
Responsibilities:
- Provide remote technical support to end-users for hardware, software, and network issues.
- Respond to and resolve support tickets in a timely manner.
- Install, configure, and update software applications.
- Assist with the setup and maintenance of computer hardware and peripherals.
- Perform basic network troubleshooting and support.
- Document technical solutions and troubleshooting steps.
- Assist with user account management and permissions.
- Escalate complex issues to senior IT staff when necessary.
- Follow established IT policies and procedures.
- Participate in training sessions and learn new IT skills.
- High school diploma or equivalent.
- Strong interest in IT and technology.
- Basic understanding of computer hardware, software, and operating systems (Windows, macOS).
- Excellent problem-solving and troubleshooting abilities.
- Good communication and interpersonal skills.
- Ability to learn quickly and follow instructions.
- Reliable internet connection and a suitable remote working environment.
- Eagerness to develop skills in IT support.
- Previous exposure to IT support or help desk environments is a plus.
- Fluency in English.
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