182 IT Troubleshooting jobs in Vietnam
Customer Support Specialist - Technical Troubleshooting
10000 An Cu, An Giang
WhatJobs
Posted today
Job Viewed
Job Description
Hanoi, Hanoi, VN
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their Helpdesk team. This is an on-site position at our busy office in Hanoi, Hanoi, VN . The ideal candidate will possess excellent communication skills and a passion for assisting customers with technical issues related to our software products. You will be the first point of contact for many customers, providing timely and effective solutions to their inquiries, ensuring a high level of customer satisfaction.
Key Responsibilities:
Qualifications:
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their Helpdesk team. This is an on-site position at our busy office in Hanoi, Hanoi, VN . The ideal candidate will possess excellent communication skills and a passion for assisting customers with technical issues related to our software products. You will be the first point of contact for many customers, providing timely and effective solutions to their inquiries, ensuring a high level of customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and resolve technical issues related to software installation, configuration, and usage.
- Guide customers through step-by-step solutions to complex technical problems.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Escalate unresolved issues to appropriate technical teams or senior support staff.
- Provide feedback to the product development team on recurring issues and customer suggestions.
- Assist in the creation and maintenance of knowledge base articles and customer support documentation.
- Educate customers on product features and best practices to prevent future issues.
- Meet and exceed individual and team performance metrics, such as response time and resolution rate.
- Maintain a high level of customer service and professionalism at all times.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in a customer service or technical support role.
- Proven ability to troubleshoot technical issues and provide clear, concise solutions.
- Excellent communication and interpersonal skills, with a patient and empathetic demeanor.
- Proficiency with CRM software and ticketing systems.
- Familiarity with common operating systems (Windows, macOS) and software applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong attention to detail and commitment to customer satisfaction.
- Experience in the software industry is a significant plus.
This advertiser has chosen not to accept applicants from your region.
0
Remote Customer Support Specialist (Technical Troubleshooting)
20000 Haiphong , Haiphong
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and technically proficient Remote Customer Support Specialist to join their fully remote, international support team. This role is essential for ensuring our clients' users receive timely and effective assistance with our client's cutting-edge products. You will be responsible for troubleshooting technical issues, guiding users through product functionalities, and resolving inquiries via multiple communication channels, including phone, email, and live chat. The ideal candidate possesses a strong aptitude for problem-solving, excellent communication skills, and a genuine passion for helping customers succeed. As a remote team member, you will require self-discipline, excellent time management, and the ability to work independently while collaborating with a distributed team through digital tools. Your expertise will be critical in maintaining high levels of customer satisfaction and loyalty.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to customers, addressing inquiries and resolving issues related to software functionality and performance.
- Diagnose and troubleshoot technical problems using a variety of diagnostic tools and support resources.
- Guide customers through step-by-step solutions for common technical issues via phone, email, and chat.
- Escalate complex technical issues to higher-level support teams or engineering as necessary, ensuring clear documentation.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Proactively identify opportunities to improve customer self-service resources, such as knowledge base articles and FAQs.
- Gather customer feedback and report common issues or trends to the product and engineering teams for continuous improvement.
- Maintain a high level of customer satisfaction by providing efficient, friendly, and professional support.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Stay up-to-date with product updates, new features, and common troubleshooting techniques.
This advertiser has chosen not to accept applicants from your region.
1
System Administrator (SQL/Oracle)
700000 Ho Chi Minh, Ho Chi Minh
Renesas Design Vietnam
Posted 20 days ago
Job Viewed
Job Description
- Contribute in the design, development and implementation of Reporting solutions. li>Contribute in the Analysis of the Reporting business requirements.
- Maintain User Access
- Maintain Access Control
- Maintain Performance
- Establish environmental standards
- Work closely with current Spotfire admin.
- Implement Self-Service Strategy as: Administrator (setup and management) – will be performed in conjunction with current administrator End-user support.
This advertiser has chosen not to accept applicants from your region.
2
System/network Administrator (French Speaking)
Ho Chi Minh City
Vina Group
Posted today
Job Viewed
Job Description
**DESCRIPTION**
- **Systems/Network**:_
- Configure internal systems
- Diagnose and troubleshoot technical issues
- Maintain System Integrity
- Monitor system performance, IT system operations and storage utilization
- Provides support with escalated helpdesk or level 1 requests.
- Plans ahead for necessary hardware or software upgrades to support system growth
- Install servers, devices and firewalls
- Upgrade the network infrastructure
- Conduct Data backups
- Provide advices and best practices for IT security
- Write, edit and revise security procedures
- **Coordinator and support for manager of IT Systems team**:_
- Follow up the direction of manager about the company’s strategic, development, and future growth in IT System team
- Ensure all assigned IT tasks are professionally undertaken and that the IT system remains in good condition and runs perfectly
- Sensibilized for all IT technical aspects of the company
- Manage critical incidents, associated to user communication, activities and any appropriate escalations.
- Build services relationship with user center teams and understand the principles and practice of client care
- Review performance reports, service improvements, service quality and processes
- Build team capabilities to provides expert advice
- Manage and coach team members
- Ensure that team’s KPIs are monitored, actions are taken, evaluated accordingly and delegated properly
**Job Requirement**:
- **Mandatory**_:_
- **6+ years working experience** on related job
- Strong background on **System**/**Network**/**Security**:
- 3+ years working experience in Microsoft System solution
- Good knowledge or experience on system security techniques
- Experience in Cyber Security
- **Advanced** **French and fluent in English.**
- **Highly desirable**_:_
- Exchange Online
- DR, load balancing, clustering
- Hyper-V, Nutanix
- Citrix
- SCCM/SCOM
- MS SQL database server
- Backup and storage solutions
**BENEFITS**
- **Individual Development**:_
- Extensive training and in-depth knowledge sharing sessions
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization )
- Individual empowerment
- **Special Care for Employee**:_
- Work from home 2 days/ week
- Laptop and external monitor for your work
- 100% salary on probationary period
- Up to 2-month performance bonus
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working)
- Annual health check-up and premium health insurance for employee
- Various attractive teambuilding activities and company trip
- Sport, personal activity sponsor
Etown 1, 364 Cong Hoa Street, Ward 13, Tan Binh DistrictADDRESS
Loại hình công việc: Toàn thời gian
Lương: Lên đến 40.000.000₫ một tháng
Trình độ học vấn:
- Đại học (Ưu tiên)
Kinh nghiệm làm việc:
- System/Network Administrator: 6 năm (Ưu tiên)
Ngôn ngữ:
- Tiếng Pháp (Ưu tiên)
- Tiếng Anh (Ưu tiên)
- **Systems/Network**:_
- Configure internal systems
- Diagnose and troubleshoot technical issues
- Maintain System Integrity
- Monitor system performance, IT system operations and storage utilization
- Provides support with escalated helpdesk or level 1 requests.
- Plans ahead for necessary hardware or software upgrades to support system growth
- Install servers, devices and firewalls
- Upgrade the network infrastructure
- Conduct Data backups
- Provide advices and best practices for IT security
- Write, edit and revise security procedures
- **Coordinator and support for manager of IT Systems team**:_
- Follow up the direction of manager about the company’s strategic, development, and future growth in IT System team
- Ensure all assigned IT tasks are professionally undertaken and that the IT system remains in good condition and runs perfectly
- Sensibilized for all IT technical aspects of the company
- Manage critical incidents, associated to user communication, activities and any appropriate escalations.
- Build services relationship with user center teams and understand the principles and practice of client care
- Review performance reports, service improvements, service quality and processes
- Build team capabilities to provides expert advice
- Manage and coach team members
- Ensure that team’s KPIs are monitored, actions are taken, evaluated accordingly and delegated properly
**Job Requirement**:
- **Mandatory**_:_
- **6+ years working experience** on related job
- Strong background on **System**/**Network**/**Security**:
- 3+ years working experience in Microsoft System solution
- Good knowledge or experience on system security techniques
- Experience in Cyber Security
- **Advanced** **French and fluent in English.**
- **Highly desirable**_:_
- Exchange Online
- DR, load balancing, clustering
- Hyper-V, Nutanix
- Citrix
- SCCM/SCOM
- MS SQL database server
- Backup and storage solutions
**BENEFITS**
- **Individual Development**:_
- Extensive training and in-depth knowledge sharing sessions
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization )
- Individual empowerment
- **Special Care for Employee**:_
- Work from home 2 days/ week
- Laptop and external monitor for your work
- 100% salary on probationary period
- Up to 2-month performance bonus
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working)
- Annual health check-up and premium health insurance for employee
- Various attractive teambuilding activities and company trip
- Sport, personal activity sponsor
Etown 1, 364 Cong Hoa Street, Ward 13, Tan Binh DistrictADDRESS
Loại hình công việc: Toàn thời gian
Lương: Lên đến 40.000.000₫ một tháng
Trình độ học vấn:
- Đại học (Ưu tiên)
Kinh nghiệm làm việc:
- System/Network Administrator: 6 năm (Ưu tiên)
Ngôn ngữ:
- Tiếng Pháp (Ưu tiên)
- Tiếng Anh (Ưu tiên)
This advertiser has chosen not to accept applicants from your region.
3
System/network Administrator and Coordinator
Ho Chi Minh City
Bouygues Construction IT Vietnam
Posted today
Job Viewed
Job Description
**Bouygues Construction IT Vietnam** is a part of **Bouygues Construction IT**, a trusted partner for the business lines which provides competitiveness of the **Bouygues Construction Group** and promotes its digital transformation.
Our System/ Network team has responsibilities to to ensure the operation of Bouygues Construction Group's system. By this position, you will perform as technical level 2 monitoring and collaborating with other teams in French and Morocco.
- **Systems/Network**:_
- Configure internal systems.
- Diagnose and troubleshoot technical issues.
- Maintain System Integrity.
- Monitor system performance, IT system operations and storage utilization.
- Provides support with escalated helpdesk or level 1 requests.
- Plans ahead for necessary hardware or software upgrades to support system growth
- Install servers, devices and firewalls.
- Upgrade the network infrastructure.
- Conduct Data backups.
- Provide advices and best practices for IT security.
- Write, edit and revise security procedures.
- **Coordinator and support for manager of IT Systems team**:_
- Follow up the direction of manager about the company’s strategic, development, and future growth in IT System team.
- Ensure all assigned IT tasks are professionally undertaken and that the IT system remains in good condition and runs perfectly.
- Sensibilized for all IT technical aspects of the company.
- Manage critical incidents, associated to user communication, activities and any appropriate escalations.
- Build services relationship with user center teams and understand the principles and practice of client care.
- Review performance reports, service improvements, service quality and processes.
- Build team capabilities to provides expert advice.
- Manage and coach team members.
- Ensure that team’s KPIs are monitored, actions are taken, evaluated accordingly and delegated properly.
**Job Requirement**:
- **Mandatory**_:_
- **6+ years working experience** on related job.
- Strong background on **System**/**Network**/**Security.**:
- 3+ years working experience in Microsoft System solution.
- Good knowledge or experience on system security techniques.
- Experience in Cyber Security.
- **Advanced** **French and fluent in English.**
- **Highly desirable**_:_
- Exchange Online.
- DR, load balancing, clustering.
- Hyper-V, Nutanix.
- Citrix.
- SCCM/SCOM.
- MS SQL database server.
- Backup and storage solutions.
**Why BYCN IT VN?**
- **Professional, Open-minded and Creative Environment**:_
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
- Strong sharing culture to improve individual development.
- **Individual Development**:_
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization ).
- Individual empowerment.
- **Special Care for Employee**:_
- Work from home 2 days/ week.
- Laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
- Annual health check-up and premium health insurance for employee.
- Various attractive teambuilding activities and company trip.
- Sport, personal activity sponsor.
**Salary**: Up to 40,000,000₫ per month
Ability to commute/relocate:
- Ho Chi Minh City: Reliably commute or planning to relocate before starting work (required)
Our System/ Network team has responsibilities to to ensure the operation of Bouygues Construction Group's system. By this position, you will perform as technical level 2 monitoring and collaborating with other teams in French and Morocco.
- **Systems/Network**:_
- Configure internal systems.
- Diagnose and troubleshoot technical issues.
- Maintain System Integrity.
- Monitor system performance, IT system operations and storage utilization.
- Provides support with escalated helpdesk or level 1 requests.
- Plans ahead for necessary hardware or software upgrades to support system growth
- Install servers, devices and firewalls.
- Upgrade the network infrastructure.
- Conduct Data backups.
- Provide advices and best practices for IT security.
- Write, edit and revise security procedures.
- **Coordinator and support for manager of IT Systems team**:_
- Follow up the direction of manager about the company’s strategic, development, and future growth in IT System team.
- Ensure all assigned IT tasks are professionally undertaken and that the IT system remains in good condition and runs perfectly.
- Sensibilized for all IT technical aspects of the company.
- Manage critical incidents, associated to user communication, activities and any appropriate escalations.
- Build services relationship with user center teams and understand the principles and practice of client care.
- Review performance reports, service improvements, service quality and processes.
- Build team capabilities to provides expert advice.
- Manage and coach team members.
- Ensure that team’s KPIs are monitored, actions are taken, evaluated accordingly and delegated properly.
**Job Requirement**:
- **Mandatory**_:_
- **6+ years working experience** on related job.
- Strong background on **System**/**Network**/**Security.**:
- 3+ years working experience in Microsoft System solution.
- Good knowledge or experience on system security techniques.
- Experience in Cyber Security.
- **Advanced** **French and fluent in English.**
- **Highly desirable**_:_
- Exchange Online.
- DR, load balancing, clustering.
- Hyper-V, Nutanix.
- Citrix.
- SCCM/SCOM.
- MS SQL database server.
- Backup and storage solutions.
**Why BYCN IT VN?**
- **Professional, Open-minded and Creative Environment**:_
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
- Strong sharing culture to improve individual development.
- **Individual Development**:_
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization ).
- Individual empowerment.
- **Special Care for Employee**:_
- Work from home 2 days/ week.
- Laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
- Annual health check-up and premium health insurance for employee.
- Various attractive teambuilding activities and company trip.
- Sport, personal activity sponsor.
**Salary**: Up to 40,000,000₫ per month
Ability to commute/relocate:
- Ho Chi Minh City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
4
Technical Support
Hanoi, Hanoi
Công Ty TNHH Truyền Số Liệu Lotte Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
550000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. This role is based in **Quy Nhon, Binh Dinh, VN** and requires the ability to work on-site to directly support our user base and resolve technical issues. You will be the primary point of contact for users experiencing hardware, software, or network problems. Your responsibilities will include diagnosing and resolving technical issues remotely and in person, installing and configuring computer hardware and software, and guiding users through step-by-step solutions. You will also be responsible for documenting all support requests and resolutions in a ticketing system, escalating complex issues to appropriate IT teams, and contributing to the development of IT support documentation and knowledge bases. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent customer service skills, patience, and a methodical approach to problem-solving are essential. We are looking for someone who is eager to learn, possesses strong troubleshooting abilities, and can communicate technical information clearly to non-technical users. Prior experience in a technical support role or a relevant IT certification is highly desirable. You will be part of a collaborative IT department focused on ensuring the smooth operation of our technological infrastructure and providing exceptional support to our employees. The opportunity to work within a stable company and develop your technical skills in a supportive environment is a key aspect of this role. You will be instrumental in maintaining the productivity and satisfaction of our internal teams by addressing their technical challenges promptly and effectively.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Guide users through troubleshooting steps via phone, email, or in-person.
- Document all support activities, resolutions, and user feedback in a ticketing system.
- Escalate unresolved issues to senior IT staff or relevant departments.
- Assist in managing IT inventory and asset tracking.
- Contribute to the creation and maintenance of IT support documentation and FAQs.
- Adhere to IT policies and procedures for system security and data protection.
- Proven experience in a technical support or IT helpdesk role.
- Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to explain technical issues to non-technical users.
- Experience with ticketing systems is a plus.
- Relevant IT certifications (e.g., CompTIA A+) are advantageous.
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
70000 An Thanh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to join our fully remote customer service team. This role is critical in providing timely and effective technical assistance to our users, ensuring a positive customer experience. You will be responsible for troubleshooting software and hardware issues, guiding users through problem-solving processes, and escalating complex issues when necessary. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a patient, customer-focused approach.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer
36000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a knowledgeable and customer-focused Technical Support Engineer to provide assistance and resolve technical issues for their clients. This office-based position requires your presence at our **Thai Binh, Thai Binh** location. You will be responsible for diagnosing and resolving hardware and software problems, guiding users through step-by-step solutions, and installing and configuring software and hardware. Key duties include responding to support tickets, providing phone and email support, and documenting technical procedures and troubleshooting steps. You will also be involved in testing new software releases and providing feedback to the development team. The ideal candidate will have a strong technical background, with experience in IT support or a related field. A Bachelor's degree in Computer Science, Information Technology, or a similar discipline is preferred. Excellent problem-solving skills, patience, and strong communication abilities are essential. Proficiency in operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Experience with remote support tools and CRM systems is a plus. We are looking for an individual who is eager to learn, detail-oriented, and committed to delivering exceptional technical support. This role offers an excellent opportunity to grow your technical skills and contribute to client satisfaction.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Lead
42000 Nam Dinh , Nam Dinh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Technical Support Lead to manage their remote customer support operations. In this vital role, you will lead a team of technical support specialists, ensuring the timely and effective resolution of customer inquiries and issues. You will be responsible for setting support standards, developing training programs for the team, and implementing best practices to enhance customer satisfaction. The ideal candidate possesses a strong technical acumen, excellent leadership and communication skills, and a passion for providing exceptional customer service. You should be adept at identifying recurring issues, developing solutions, and collaborating with engineering and product teams to improve the customer experience. This is a fully remote position offering a significant opportunity to shape and lead a critical customer-facing function within our organization.
Responsibilities:
Responsibilities:
- Lead and mentor a team of technical support specialists, fostering a positive and productive work environment.
- Oversee the day-to-day operations of the technical support department.
- Develop and implement efficient support processes and workflows.
- Ensure timely and accurate resolution of customer technical issues across multiple channels.
- Train and onboard new support team members, providing ongoing coaching and performance feedback.
- Monitor support metrics and KPIs, identifying areas for improvement.
- Analyze customer feedback and support trends to identify product or service enhancements.
- Collaborate with engineering and product teams to escalate and resolve complex technical problems.
- Maintain and update the knowledge base with accurate and relevant support information.
- Act as a point of escalation for complex customer issues.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience managing remote support teams.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
- Knowledge of CRM systems is a plus.
- Ability to effectively manage time and prioritize tasks in a fast-paced environment.
- Experience in developing training materials and conducting team training.
- Customer-centric mindset with a commitment to delivering exceptional service.
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