1 334 IT Troubleshooting jobs in Vietnam

• Lead, train, and mentor a team of customer support specialists, fostering a high-performance culture.
• Oversee daily support operations, ensuring efficient handling of customer inquiries via phone, email, and chat.
• Develop and implement customer support policies, procedures, and quality standards.
• Act as a point of escalation for complex customer issues, providing expert troubleshooting and resolution.
• Monitor support ticket volume, response times, and customer satisfaction metrics, identifying trends and areas for improvement.
• Collaborate with product development and engineering teams to relay customer feedback and identify product enhancements or bug fixes.
• Create and maintain a comprehensive knowledge base of support documentation and FAQs.
• Develop and deliver training programs for support staff on new products, features, and troubleshooting techniques.
• Analyze support data to identify recurring issues and propose proactive solutions.
• Contribute to the strategic planning of customer support initiatives to enhance customer loyalty and retention.
• Manage relationships with third-party support tools and vendors.

• Bachelor's degree in Business Administration, Computer Science, or a related field, or equivalent experience.
• Minimum of 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
• Proven experience in technical troubleshooting and problem-solving for software products.
• Strong understanding of customer relationship management (CRM) principles and tools.
• Excellent leadership, communication, and interpersonal skills.
• Ability to motivate and manage a team effectively.
• Proficiency in using helpdesk software and support ticketing systems.
• Experience in developing support strategies and implementing process improvements.
• Strong analytical skills with the ability to interpret support data and generate actionable insights.
• Adaptability and ability to thrive in a fast-paced, evolving environment.
• Familiarity with agile methodologies is a plus.

• Respond to customer inquiries via phone, email, and chat regarding technical issues.
• Diagnose and troubleshoot software and hardware problems efficiently.
• Guide customers through step-by-step solutions to resolve technical challenges.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex or unresolved issues to higher-level support technicians or development teams.
• Provide clear and concise instructions and explanations to customers with varying levels of technical expertise.
• Identify recurring issues and provide feedback to the product development team for potential improvements.
• Maintain up-to-date knowledge of the company's products and services.
• Assist in creating and updating knowledge base articles and FAQs.
• Ensure a high level of customer satisfaction through prompt and effective support.
• Collaborate with team members to share knowledge and best practices.
• Follow established support protocols and procedures.
• Manage a queue of support tickets, prioritizing urgent requests.
• Contribute to a positive and helpful customer support experience.
• Adhere to service level agreements for response and resolution times.

• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus.
• 1-3 years of experience in customer service or technical support.
• Strong understanding of common software applications and operating systems.
• Excellent problem-solving and troubleshooting skills.
• Outstanding communication and interpersonal abilities, both written and verbal.
• Patience and empathy when dealing with customer concerns.
• Ability to explain technical concepts in an understandable way.
• Experience with ticketing systems or CRM software is beneficial.
• Ability to work independently and as part of a team.
• Adaptability and willingness to learn new technologies.
• Must be able to work on-site in Can Tho, Can Tho, VN .

• Provide advanced technical support to customers via phone, email, and chat, addressing inquiries and resolving issues related to our client's software and hardware products.
• Diagnose and troubleshoot complex technical problems, including software malfunctions, connectivity issues, and hardware defects.
• Guide customers through step-by-step solutions, explaining technical concepts in an understandable manner.
• Escalate unresolved issues to the appropriate technical teams, providing detailed information and collaborating on solutions.
• Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
• Identify recurring technical issues and provide feedback to the product development team for improvements.
• Develop and maintain comprehensive knowledge base articles and FAQs to assist customers and support agents.
• Train and mentor junior support specialists, sharing best practices and technical expertise.
• Monitor customer satisfaction levels and strive to exceed expectations in every interaction.
• Stay up-to-date with product updates, new features, and industry trends.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in customer support, with a strong focus on technical troubleshooting.
• Proven ability to diagnose and resolve complex technical issues with software and hardware.
• Excellent communication and interpersonal skills, with a patient and empathetic demeanor.
• Proficiency in using helpdesk software and CRM systems.
• Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
• Ability to explain technical concepts clearly to non-technical users.
• Experience in training or mentoring junior team members is a plus.
• Fluent in Vietnamese and a professional working proficiency in English.
• Ability to work effectively both independently and as part of a hybrid team.

• Provide advanced technical support to customers via phone, email, chat, and remote access tools.
• Diagnose and resolve complex technical issues related to software, hardware, and network configurations.
• Guide customers through step-by-step solutions, ensuring clear and concise communication.
• Document customer issues, resolutions, and troubleshooting steps in a CRM system.
• Identify trends in customer issues and escalate recurring problems to the product and engineering teams.
• Develop and maintain knowledge base articles, FAQs, and troubleshooting guides.
• Contribute to the training and mentorship of junior support staff.
• Proactively identify opportunities to improve customer support processes and customer experience.
• Collaborate with other departments to ensure a seamless customer journey.
• Stay up-to-date with product updates, new features, and industry best practices.
• Manage customer escalations and ensure timely and satisfactory resolution.

• High school diploma or equivalent required; Associate's or Bachelor's degree in a technical field is a plus.
• Minimum of 4 years of experience in a technical customer support or helpdesk role.
• Proven expertise in troubleshooting and resolving a wide range of technical issues.
• Strong understanding of operating systems (Windows, macOS, Linux), common software applications, and network protocols.
• Excellent communication, listening, and problem-solving skills.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with CRM software (e.g., Salesforce, Zendesk) and remote support tools.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and manage time effectively in a remote environment.
• Experience in a specific technology sector (e.g., SaaS, cybersecurity, cloud services) is highly desirable.
• Ability to work flexible hours, including some weekends or evenings if required.

• Provide advanced technical support to customers, troubleshooting and resolving complex software-related issues.
• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Diagnose, document, and track customer issues using our ticketing system (e.g., Zendesk, Jira Service Desk).
• Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product) with detailed documentation.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Identify recurring customer issues and provide feedback to the Product and Engineering teams for product improvement.
• Assist in onboarding new customers and providing training on product features and best practices.
• Contribute to the continuous improvement of customer support processes and tools.
• Mentor and guide junior support specialists, sharing knowledge and best practices.
• Ensure a high level of customer satisfaction by delivering timely, accurate, and empathetic support.
• Participate in team meetings and provide insights on customer trends and challenges.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical customer support or a similar role, preferably in a SaaS environment.
• Proven ability to troubleshoot and resolve complex software issues.
• Excellent understanding of software applications, operating systems, and network concepts.
• Strong command of English (written and spoken) with exceptional communication and interpersonal skills.
• Experience using CRM and customer support ticketing systems.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• A patient, customer-centric attitude with a problem-solving mindset.
• Experience with scripting languages or basic coding is a plus.
• Proactive in identifying solutions and improvements.

• Provide timely and effective technical support to customers via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex customer issues related to software, hardware, or service functionalities.
• Guide customers through step-by-step solutions and best practices.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate unresolved issues to appropriate technical teams or management, providing detailed information.
• Identify recurring customer issues and provide feedback to product development and engineering teams for improvements.
• Develop and maintain a comprehensive knowledge base of product information and troubleshooting guides.
• Proactively identify opportunities to improve the customer support process and tools.
• Train and mentor junior customer support representatives.
• Ensure customer satisfaction by delivering a positive and professional support experience.
• Stay up-to-date with product updates, new features, and common technical challenges.
• Participate in team meetings and contribute to a collaborative support environment.
• Handle customer complaints and feedback with patience and professionalism.
• Assist in onboarding new customers by explaining product features and support procedures.
• Contribute to creating a customer-centric culture within the organization.

• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
• Minimum of 3 years of experience in technical customer support or a related role.
• Proven ability to troubleshoot and resolve technical issues effectively.
• Excellent understanding of common software and hardware issues.
• Strong proficiency with CRM software and helpdesk ticketing systems.
• Exceptional communication, active listening, and interpersonal skills.
• Patience, empathy, and a customer-focused mindset.
• Ability to work independently and manage time effectively in a remote setting.
• Strong problem-solving skills and attention to detail.
• Familiarity with (mention specific software/technology if applicable, e.g., cloud services, specific operating systems) is an advantage.
• Proficiency in English, both written and verbal.

• Respond to customer inquiries and technical issues via multiple channels (phone, email, chat).
• Diagnose and troubleshoot complex technical problems.
• Provide clear and concise solutions to customers.
• Escalate unresolved issues to appropriate teams.
• Document customer interactions and resolutions in the ticketing system.
• Contribute to the development and maintenance of the knowledge base.
• Identify trends in customer issues and provide feedback to product teams.
• Maintain high levels of customer satisfaction and service quality.
• Mentor and assist junior support staff.

• Proven experience in a customer support or technical helpdesk role.
• Demonstrated ability in troubleshooting technical issues.
• Excellent communication and interpersonal skills.
• Patience, empathy, and a customer-centric attitude.
• Proficiency with CRM software and ticketing systems.
• Ability to explain technical concepts to non-technical users.
• Strong problem-solving and analytical skills.
• Ability to work effectively in a hybrid environment.
• Familiarity with (Specific Product Area - e.g., software applications, hardware devices).

Mô tả công việc:

(Mức lương: Đến 28 triệu VNĐ)

• Ensuring the system and servers' stability.

• Administering Azure, Office 365, and SharePoint.
• Investigating and diagnosing issues. Providing LV2 support

• Managing and deploying backup/restore systems
• Researching and updating new technologies
• Reporting on the servers' performance

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

Attractive salary & compensation package

Global working environment

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

• BA degree in Network and System Administration
• Certificate in MCSA, MCSE, AZ104, etc.
• 2+ years of experience in working on Window services such as Active Directory, DNS, Azure, Office365, etc.
• 2+ years of experience in working on Cloud base technology such as VMware, Azure, etc.
• Experience with operating systems such as Windows, Linux, Unix, and macOS
• Experience with database servers such as MySQL, SQL, MariaDB, etc.
• Experience with backup/restore processes.
• Understanding Microsoft technologies and Cloud computing concepts
• Familiarity with system health check, monitor and management tools
• Cloud storage configuration and management
• Power Shell and Scripting
• Azure - Virtual Machine Management.
• Strong problem solving and analytical skills
• Strong communication and teamwork
• Time management and organizational skills.
• Adaptability and willingness to learn new technologies

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: IT Phần Cứng,Quản Trị Hệ Thống,Quản Trị Mạng

Trung cấp - Nghề

Không yêu cầu

Mô tả công việc:

(Mức lương: triệu VNĐ)

• Employee Lifecycle Support

Handle onboarding/offboarding: set up user accounts, permissions, and company devices.

Manage access to business systems (Microsoft 365, Salesforce, internal tools).

• IT & End-User Support

Provide daily support for Microsoft 365 (Outlook, Excel, Teams, Word, SharePoint).

Troubleshoot hardware (PCs, laptops, headsets, connectivity issues).

Assist with remote meeting equipment and audio/video support.

• System Administration

Administer accounts and policies in Azure Active Directory and Microsoft 365.

Support and configure Salesforce user accounts and workflows.

Assist with Power Automate process automation.

Support deployment of AI and automation solutions.

• General IT Operations

Manage IT inventory, licenses, and software updates.

Coordinate with US vendors for support and procurement.

Ensure timely patching and system reliability.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• Opportunity to work with modern platforms (Azure, Salesforce, AI/automation).
• Exposure to international business operations.
• Opportunity to work in a young, dynamic, and English-speaking environment.
• Competitive salary
• Health & Social Insurance by regulations.
• Annual company trips and team-building activities.
• 12 annual leave days per year.

Yêu cầu bằng cấp (tối thiểu): Cao Đẳng

Yêu cầu công việc:

• 1+ years of IT system administration or IT support experience.
• Strong knowledge of Microsoft 365 administration.
• Experience with Salesforce and Power Automate (nice to have).
• Strong troubleshooting skills (hardware/software).
• Good command of English is an advantage.
• Working time: 9PM – 6AM (Night shift with 1-hour-break)

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: IT Phần Cứng,IT Support,Quản Trị Hệ Thống,Quản Trị Mạng

Cao Đẳng

Dưới 1 năm