2 162 Jewelry Customer Service jobs in Vietnam

POSITION: CUSTOMER SERVICE REPRESENTATIVE

WHO WE ARE:

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.

WHAT YOU WILL BE DOING:

• Respond to client inquiries promptly and professionally via email and chat
• Verify event details provided by clients, ensuring accuracy and contacting clients for verification when necessary.
• Research and identify information as clients' requests and input them into the system.
• Clean up and maintain the integrity of the system's database.
• Assist clients with additional tasks as assigned, demonstrating flexibility and adaptability.

WHAT WE ARE LOOKING FOR:

Must have:

Great English Written and Communication Skills:

• Demonstrated proficiency in written and spoken English.
• Clear and effective communication skills to interact with customers and team members.

Meticulous Attention to Detail and Accuracy:

• Strong ability to maintain precision in all tasks.
• Thoroughness in reviewing and resolving customer inquiries.

Customer-Oriented:

• Proven commitment to providing excellent customer service.
• Ability to empathize with customers and address their needs effectively.

Nice to have:

• Ability to work independently and collaboratively in a team environment.
• Proficiency in using email, chat, and other communication tools.
• Positive attitude and willingness to learn and adapt to new processes.
• Previous experience in customer service or a similar role is preferred but not mandatory.

WHAT WE OFFER:
We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

• A competitive monthly salary based on your ability
• 13th month Tet bonus & bi-annual performance bonus
• 12 Annual leaves + 2 Sick leaves
• Annual salary review
• Attractive employee awards
• Social insurance and healthcare insurance upon Vietnam Labor Code
• PTI insurance package, and annual health check
• An English-speaking environment
• An open culture that spurs creativity, innovation, and inclusivity
• A variety of training courses for your career development
• Diverse activities to foster relationships, including company trips, year-end party, employees' birthdays
• An open-space office, a cafeteria, and a range of modern equipment
• Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)

WORK LOCATION: Onsite
at
The District Tower, 159C De Tham, Cau Ong Lanh Ward, D.1, HCMC

WORKING HOURS: 9PM – 6AM (Mon – Fri).
This position requires direct client interaction within the US, with working hours aligned to US time zone.

SALARY:

gross/month (all inclusive)

Hạn nộp: 16/09/2025 Mức lương: đ đ

Nộp hồ sơ ứng tuyển

THÔNG TIN CƠ BẢN

Số lượng

20

Nơi làm việc

Thành Phố Nha Trang - Khánh Hòa

Giờ làm việc

Làm theo ca

Loại hình

Khác

Ngành nghề

Kinh doanh & tiếp thị

Vị trí

Nhân viên

Cập nhật

16/08/ :04

MÔ TẢ CÔNG VIỆC

Job Description

• To collect guest data at assigned locations
• To ensure the accuracy of data collected
• Provide invitations to clients
• Have an outgoing and friendly personality is a key factor

s.

QUYỀN LỢI ĐƯỢC HƯỞNG

Job benefits

• Internal training will be provided by experienced international trainers.
• Entitled to health insurance, social insurance, and unemployment insurance benefits as regulated.
• Annual leave as regulated.
• Work computer provided if required
• Friendly, dynamic and harmonious working environment.

YÊU CẦU CÔNG VIỆC

Required experience / skills detail

• Experience is NOT required
• Basic English is a must, Mandarin, Korean or Russian-spoken languages a big advantage
• Familiarity with the hospitality industry is also an advantage but not necessary.

YÊU CẦU HỒ SƠ

Job Application Dossier includes:

1. Job Application Letter

1. Curriculum Vitae (CV)

2. Certified copy of ID card

3. Certified copy of diploma/certificates

4. 02 photos (4 x 6)

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world's most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers

(URGENT HIRING)
Work location: Bac Ninh province
We are seeking a temporary Customer Service Representative to join our Laird Vietnam team for a 9-month contract. This position is responsible for, but is not limited to, acting as a Customer Success Representative to support our business growth in Vietnam.

Primary Duties & Responsibilities

• Manage RFQ from sales and coordinate with product manager and project manager to provide quotation reference.
• Manage PO from customers and feedback the delivery plan accordingly.
• Coordinate with product manager and project manager to provide quotation to sales.
• Coordinate with demand team to fulfill customers' forecast plan.
• Prepare shipping documentation and invoices for goods delivery.
• Maintain accurate up to date records and files on all major accounts including sales data, quote records, and customer contacts.
• Perform other duties as assigned or necessary to meet business objectives.
• Collect internal information by working with sales to respond to customer documentation requirement for customer audit and vendor qualification.

Education & Experience

• Bachelor's Degree in Business related field.
• Minimum of 3 years of experience in customer service or order fulfillment processes in a manufacturing company. Experience in sales, planning, or logistics is also considerable.
• Knowledge of SAP is required. Familiarity with Salesforce or similar CRM systems is a plus.
• Proficient communication skills in English, both oral and written.
• Excellent communication skills, a strong customer orientation, and the ability to be a good team player.

Join our Talent Community to stay connected with us

On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the "Intended Electronics Separation")*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.

• The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont's announcement.

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

Chịu trách nhiệm thực hiện các hoạt động chăm sóc khách hàng qua điện thoại để gia tăng sự hài lòng và gắn kết của khách hàng với VIB và bán chéo để tối ưu hóa cơ hội kinh doanh cho Khối NHBL.

Tiếp nhận và xử lý các yêu cầu của khách hàng sử dụng sản phẩm Khối NHBL để đảm bảo sự hài lòng của khách hàng đối với chất lượng sản phẩm và dịch vụ của VIB;

Thực hiện các chương trình chăm sóc khách hàng mục tiêu theo chính sách Khối NHBL để gia tăng sự hài lòng và gắn kết của khách hàng với VIB;

Thực hiện bán chéo cho các Đơn vị kinh doanh để tối ưu hóa cơ hội bán hàng cho Khối NHBL;

Thực hiện các nhiệm vụ khác theo phân công của cấp quản lý

Yêu cầu

Tốt nghiệp Cao đẳng trở lên chuyên ngành Tài chính - Ngân hàng, Quản trị kinh doanh;

Tối thiểu 5 năm (Chuyên viên cao cấp)/ 3 năm (Chuyên viên chính)/ 2 năm (Chuyên viên)/ 1 năm (Nhân viên) kinh nghiệm về Call Center tại các tổ chức tài chính danh tiếng;

Am hiểu về thị trường KHCN, nhu cầu khách hàng, sản phẩm và dịch vụ ngân hàng, chính sách và quy định ngân hàng, hệ thống hoạt động ngân hàng;

Kiến thức về dịch vụ khách hàng;

Chất giọng và kỹ năng giải quyết vấn đề tốt;

Kỹ năng giao tiếp và xây dựng quan hệ tốt;

Kỹ năng Tiếng Anh cơ bản.

Requirements

 High-level English (speaking, reading, writing)

1-2 years of experience as a Customer Service Specialist

ttentive to the smallest details

bility to work independently and make sound business decisions on a case-by-case basis

eople-person who enjoys helping others

he ability to prioritize and multitask, with excellent time management skills.

trong interpersonal skills, including active listening.

he capacity to remain calm under intense pressure, especially when dealing with angry customers.

eing patient and attentive.

xcellent organizational skills.

amiliarity with CRM systems and practices.

Responsibilities

/p>

Communicating with customers via email and live chat.

/p>

Handling customer complaints, escalating to a manager if an issue cannot be resolved.

/p>

Identifying and assessing customer needs to ensure satisfaction.

/p>

Maintaining accurate and detailed records of customer interactions and account information.

/p>

Providing product recommendations when appropriate.

/p>

Building strong, lasting relationships with customers to ensure they feel supported and valued.

/p>

Engaging in active listening through written communication and ensuring a calm, professional tone even in difficult situations.

/p>

Responding accurately and efficiently to customer inquiries, providing clear explanations and solutions.

/p>

Applying a proactive approach with a customer-first mindset and strong sales orientation to help improve company performance and encourage repeat business.

Benefits

r>Salary: Negotiate

orking in dynamic and flexible environment (no dress code, Pantry with full of snacks and food.)

eam building, insurance, day-leaves based on Vietnamese Labor Law.

ncentive will be added based on performance

ork time:
Monday to Friday, 1 PM to 10PM

Mô tả công việc:

(Mức lương: Thỏa thuận)

Sales related:

1. Support Sales team on contract preparation in accordance with approved QM

2. Review Expired date of contracts to re-new on time.

3. Ensure all terms & conditions of approved QM to be consistent with the standard sales contract.

Customer Service related:

1. CS jobs related (order enter/delivery creation & bill in SAP)

2. Receive POs from customers and revert within 04 working hours

3. Manage and contact with other departments to ensure OTIF target >95%.

4. Full supporting compulsory docs must be prepared ready before physical delivery

5. Handle customer complaints and follow up with other departments for next action.

6. Complete all online trainings required.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

Salary and bonus in accordance with the company policy

Insurance in accordance with the company policy

Paid leave in accordance with the company policy

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

• Able to work under high pressure
• High customer-oriented with service mindset.
• Strong in communication and problem solving skills
• Good collaboration

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Dịch Vụ Khách Hàng,Lễ Tân,Quản Lý Thành Công Khách Hàng

Trung cấp - Nghề

Không yêu cầu

We are one of the leading e-commerce solutions providers from Shopify, committed to delivering top-notch services and support to our valued clients. As part of our continued growth, we are seeking a dedicated and experienced Customer Support Representative to join our dynamic team.

The Role
Role Overview
As a Customer Support Representative, you will play a crucial role in ensuring our customers receive exceptional service and assistance. Your primary responsibility will be to resolve customer inquiries and technical issues and the ideal candidate should possess at least 1 year of BPO experience, strong analytical and technical skills, and be well-versed in providing support with great opportunity to have work and life balance at the same time.

Responsibilities

• Respond to customer inquiries and provide technical assistance in a timely and professional manner.
• Address customer concerns, resolve issues, and ensure high customer satisfaction levels.
• Troubleshoot and provide solutions for technical problems related to our own Shopify applications.
• Multitask effectively, managing multiple customer interactions simultaneously while maintaining quality support.
• Demonstrate exceptional communication skills to ensure clarity and precision in all customer interactions.
• Collaborate with other team members to share knowledge and provide continuous improvement suggestions.
• Maintain a detailed record of customer interactions, issues, and resolutions for reference and reporting purposes.

Ideal Profile
Important Note
Due to specific business requirements, we are currently considering candidates only from the following locations:
Malaysia, Thailand, Laos, Vietnam, Pakistan, India, Philippines, Kenya and Morocco.

• Minimum 1 year of experience in a BPO/customer support role
• Strong analytical skills to identify customer issues and provide effective solutions.
• Technical proficiency, including familiarity with the Shopify platform and other e-commerce tools.
• Ability to multitask efficiently without compromising the quality of customer support.
• Excellent written communication skills in English, with the ability to convey complex information clearly and concisely.
• Detail-oriented with a keen eye for accuracy and consistency in all interactions.
• Empathy and patience to deal with diverse customer needs and concerns.
• Adaptability to work in a fast-paced and dynamic environment.
• Proven ability to work independently and as part of a team, displaying a strong sense of responsibility and ownership.
• Familiarity with eCommerce processes and industry trends is a plus.
• Familiarity with programming language is a plus.
• Familiarity with team management is a plus.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities

We are
Global Print-on-Demand (Global POD)
The Vietnam-based subsidiary of The Customization Group. We bring cutting-edge and scalable top-tier print-on-demand solutions to businesses and creators worldwide. Fast, sustainable, and hassle-free — because your vision deserves the best

The Customization Group is a
global leader
in mass customization, leveraging
AI
and
automation
to revolutionize the personalized products industry. With a strong international presence across
Asia,
Europe, North America, and the Middle East
, we manufacture up to
500,000 unique products daily
, reaching millions of customers through
20+ own online shops
and
1,000+ partner stores
. Our
AI-first strategy
drives
efficiency, scalability, and innovation
, keeping us ahead in a fast-moving market while growing through
AI-driven acquisitions and partnerships
.

Our diverse team of
500+ professionals
from
40+ nationalities
thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you'll find the perfect environment to
take ownership and drive impact
in the future of e-commerce.

We have a brand-new opportunity for a
Customer Service Representative.
In this role, you will be able to put yourself in the customers' shoes and remain helpful, patient, and cheerful. Sounds good? Then keep reading

Why You Will Love Working With Us

• International experience in our globally spread fast-paced teams
• A role that evolves quickly, opening doors to new opportunities
• Monthly phone/data and transportation allowance for work support
• Annual Performance Bonus to reward your achievements
• Private Health insurance to support your well-being
• Social insurance contribution based on 100% of salary
• A 13th-month salary for your yearly contribution
• Dynamic and collaborative team culture and a supportive work environment

What You Will Do

• Provide timely and professional support to merchants via Facebook Page Chat and email
• Assist merchants in setting up their stores, creating their first products, and navigating the merchOne platform
• Troubleshoot order, product, and account-related issues, ensuring quick resolution and customer satisfaction
• Collaborate with the Operations, Product, and Global Support teams to escalate and resolve complex cases
• Proactively share customer feedback with internal teams to improve products, processes, and overall experience
• Use support tools (ticketing system HubSpot, order administration systems, knowledge base, AI-powered assistants) efficiently to handle requests
• Stay open-minded and curious: explore and adopt new tools (including AI-based support solutions) to optimize workflows and deliver faster, smarter service

Preferred Background

• 1–3 years of experience in customer support, e-commerce, or SaaS, ideally in a fast-paced environment
• Excellent written and spoken English communication skills
• Strong empathy and patience when dealing with customers; a true customer-first mindset
• Tech-savvy and a fast learner, comfortable working with multiple systems and tools
• Creative problem-solver with strong organizational and multitasking skills
• Prior experience with e-commerce platforms (Shopify, WooCommerce, Etsy, etc.) or print-on-demand is a plus
• Curious and eager to learn about new technologies such as AI and automation to improve support quality

Embrace the opportunities that await you here

Your journey may lead to new skills, relationships, and success.

One team. Millions of happy customers worldwide. Join us

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities:

• Handle high amounts of live chats
• Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
• Solve customer complaint issues, and create and document report analysis
• Optimize customer complaint processes and improve service quality
• Handle unpredictable emergencies in an efficient and timely manner
• Perform adhoc tasks and reports assigned by shift leader and/or managers

Requirements:

• Bachelor's degree or diploma, preferably in a finance-related major
• Strong knowledge in financial derivatives products such as futures, options, and margin trading
• Prior customer support experience with exposure to an e-commerce or financial industry background is a must
• Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
• Willing to work weekends and irregular hours which will include night shifts
• Fluency in English and Mandarin are required to be able to effectively coordinate with overseas partners, stakeholders, and customers

Why Binance

• Shape the future with the world's leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our
Candidate Privacy Notice
.