1 358 l3 Support jobs in Vietnam

Salary: Up to 2000$
Job overview and responsibility

Job overview

• Identify and resolve application issues encountered by users.

• Lead and manage the deployment process from User Acceptance Testing (UAT) to Production (PROD) environments, ensuring smooth and timely releases.

• Respond promptly to impromptu application-related requests from customers, providing effective solutions or escalation as needed.

• Responsible to drive all technical and functional issues towards closure to meet Service Level Agreements (SLA).

• Assist in compiling support data and material for presentations and reports.

• Interface with application users, technical support personnel, engineering and product management teams for escalation and resolution.

• Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement.

• Develop application test cases. Co-ordinate and involve in application testing.

• In charge and perform Software Release Management in multiple environments.

• Provide evidence, root cause, finding and resolution for incident report.

• Oncall for incident response and provide support whenever required.

• Require support on ITSM based on Jira Platform.

• Training will be provided on business applications.

Required skills and experiences

• You have a bachelor degree in engineering (Computer Science, Computer Engineering, Software Engineering) with 4+ years of experience

• Prior experience in IT Support and experience in developing an application test plan.

• Using English fluently to facing and response with customer as daily basis.

Preferred skills and experiences

• Understanding of cybersecurity and cloud infrastructure is highly preferred.

Benefit

• Meal allowance & transportation allowance

• Laptop

• 100% salary from probation

• Training from probation

• Free learning of all courses on LinkedIn e-learning

• Private insurance for employees from probation

• SHUI is paid on total Gross Base salary

• Annual performance review

• Annual salary review

• Lots of periodic company gatherings and events.

Report to

Hiring Manager

Interview process

• 1-2 interviews with technical team

Job Title:
Application Support Engineer

Salary:
Up to USD 2,000 monthly gross

Work Location:
District 1, Ho Chi Minh City

Type:
Full-time, In-office (Mon–Fri).

Job overview

• Identify and resolve application issues encountered by users.

• Lead and manage the deployment process from User Acceptance Testing (UAT) to Production (PROD) environments, ensuring smooth and timely releases.

• Respond promptly to impromptu application-related requests from customers, providing effective solutions or escalation as needed.

• Responsible to drive all technical and functional issues towards closure to meet Service Level Agreements (SLA).

• Assist in compiling support data and material for presentations and reports.

• Interface with application users, technical support personnel, engineering and product management teams for escalation and resolution.

• Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement.

• Develop application test cases. Co-ordinate and involve in application testing.

• In charge and perform Software Release Management in multiple environments.

• Provide evidence, root cause, finding and resolution for incident report.

• Oncall for incident response and provide support whenever required.

• Require support on ITSM based on Jira Platform.

• Training will be provided on business applications.

Must-Have

• Bachelor's degree in Business, IT, Economics, or related field.
• Bachelor degree in engineering (Computer Science, Computer Engineering, Software Engineering) with 4+ years of experience. Prior experience in IT Support and experience in developing an application test plan.
• Fluent in English (4 skills).

Nice-to-Have

• Understanding of cybersecurity and cloud infrastructure is highly preferred.

Company Overview

The hiring company is one of Asia's largest engineering and technology groups, with operations across aerospace, land systems, electronics, and marine. With over 10,000 employees worldwide, the company serves both commercial and government clients in more than 100 countries.

Working Time

Full-time, Monday to Friday.

Mon-Fri 8:00-17:00 (Lunch break: 12:00-13:00).

Benefits

• Competitive salary with annual reviews.
• 100% salary from probation.
• Meal and transportation allowance.
• Private insurance from probation.
• Training and free LinkedIn e-learning courses.
• Laptop provided.
• Regular team gatherings and company events.

Hiring Process

2–3 rounds of interviews with the hiring team.

Working: Hybrid - D1, HCMC, Vietnam

Salary range: upto
USD 2,000

Interview process:
1-2 interviews with technical team

Job overview and responsibility

Job overview

• Identify and resolve application issues encountered by users.

• Lead and manage the deployment process from User Acceptance Testing (UAT) to Production (PROD) environments, ensuring smooth and timely releases.

• Respond promptly to impromptu application-related requests from customers, providing effective solutions or escalation as needed.

• Responsible to drive all technical and functional issues towards closure to meet Service Level Agreements (SLA).

• Assist in compiling support data and material for presentations and reports.

• Interface with application users, technical support personnel, engineering and product management teams for escalation and resolution.

• Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement.

• Develop application test cases. Co-ordinate and involve in application testing.

• In charge and perform Software Release Management in multiple environments.

• Provide evidence, root cause, finding and resolution for incident report.

• Oncall for incident response and provide support whenever required.

• Require support on ITSM based on Jira Platform.

• Training will be provided on business applications.

Required skills and experiences

• You have a bachelor degree in engineering (Computer Science, Computer Engineering, Software Engineering)
  with 4+ years of experience

• Prior experience in
  IT Support
  and experience in developing an application test plan.

-
Using English fluently
to facing and response with customer as daily basis.

Preferred skills and experiences

• Understanding of cybersecurity and cloud infrastructure is highly preferred.

Why Candidate should apply this position

We are one of Asia's largest defense and engineering groups. It has also diversified over the years, and now supplies both military customers and commercial ones in over 100 countries, which cover its four core businesses -- aerospace, land systems, electronics and marine.

• Meal allowance & transportation allowance

• Laptop

• 100% salary from probation

• Training from probation

• Free learning of all courses on LinkedIn e-learning

• Private insurance for employees from probation

• SHUI is paid on total Gross Base salary

• Annual performance review

• Annual salary review

• Lots of periodic company gatherings and events.

Report to

Hiring Manager

Interview process

1-2 interviews with technical team

Salary
:
Up to USD 2,000

Working hour:

Mon-Fri 8:00-17:00 (Lunch break: 12:00-13:00)

Job overview and responsibility

Job overview

• Identify and resolve application issues encountered by users.

• Lead and manage the deployment process from User Acceptance Testing (UAT) to Production (PROD) environments, ensuring smooth and timely releases.

• Respond promptly to impromptu application-related requests from customers, providing effective solutions or escalation as needed.

• Responsible to drive all technical and functional issues towards closure to meet Service Level Agreements (SLA).

• Assist in compiling support data and material for presentations and reports.

• Interface with application users, technical support personnel, engineering and product management teams for escalation and resolution.

• Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement.

• Develop application test cases. Co-ordinate and involve in application testing.

• In charge and perform Software Release Management in multiple environments.

• Provide evidence, root cause, finding and resolution for incident report.

• Oncall for incident response and provide support whenever required.

• Require support on ITSM based on Jira Platform.

• Training will be provided on business applications.

Required skills and experiences

• You have a bachelor degree in engineering (Computer Science, Computer Engineering, Software Engineering) with 4+ years of experience

• Prior experience in IT Support and experience in developing an application test plan.

• Using English fluently to facing and response with customer as daily basis.

Preferred skills and experiences

• Understanding of cybersecurity and cloud infrastructure is highly preferred.

Why Candidate should apply this position

ST Engineering is one of Asia's largest defense and engineering groups. It has also diversified over the years, and now supplies both military customers and commercial ones in over 100 countries, which cover its four core businesses -- aerospace, land systems, electronics and marine.

• Meal allowance & transportation allowance

• Laptop

• 100% salary from probation

• Training from probation

• Free learning of all courses on LinkedIn e-learning

• Private insurance for employees from probation

• SHUI is paid on total Gross Base salary

• Annual performance review

• Annual salary review

• Lots of periodic company gatherings and events.

Report to

Hiring Manager

Interview process

1-2 interviews with technical team

Main tasks:

Project engineer (Generator) with experience in managing - executing particularly the installation of diesel generator projects:

• Create drawings using AutoCAD including the arrangement of equipment installation, pipelines, and control panels of the generator station.
• Extract quantities from drawings and prepare cost estimates for the installation of the generator station.
• Manage subcontractors regarding pricing and installation execution of the generator station.- Manage quality records, technical documents, quantities, and construction progress of the generator station project.
• Prepare testing and acceptance documents for the generator station project.- Complete the documentation and handover procedures for the project.

REQUIREMENTS:

• A degree in mechanical engineering - or electrical, electronic engineering
• 2-3 years of experience in management, supervision, project engineering - specializing in the installation of equipment, pipelines, electrical systems - control, substations, standby generator stations.
• Knowledge about standby generators: installation, testing, acceptance.
• Proficient in AutoCAD
• Technical English: ability to read and understand technical documents and emails
• Willingness to work on remote sites

Key Responsibilities

Job overview

• Identify and resolve application issues encountered by users.

• Lead and manage the deployment process from User Acceptance Testing (UAT) to Production (PROD) environments, ensuring smooth and timely releases.

• Respond promptly to impromptu application-related requests from customers, providing effective solutions or escalation as needed.

• Responsible to drive all technical and functional issues towards closure to meet Service Level Agreements (SLA).

• Assist in compiling support data and material for presentations and reports.

• Interface with application users, technical support personnel, engineering and product management teams for escalation and resolution.

• Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement.

• Develop application test cases. Co-ordinate and involve in application testing.

• In charge and perform Software Release Management in multiple environments.

• Provide evidence, root cause, finding and resolution for incident report.

• Oncall for incident response and provide support whenever required.

• Require support on ITSM based on Jira Platform.

• Training will be provided on business applications.

Requirement

• You have a bachelor degree in engineering (Computer Science, Computer Engineering, Software Engineering) with 0-2 years of experience or have obtained equivalent knowledge through experience.

• Prior experience in IT Support and experience in developing application test plan is an advantages.

• Understanding of cybersecurity and cloud infrastructure is highly preferred.

• Using English fluently to facing and response with customer as daily basis.

Company Description

The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. If its sales and service partners are included, then Bosch is represented in roughly 126 locations. This worldwide development, manufacturing, and sales network is the foundation for further growth.

BGSV – Bosch Global Software Technologies Company Limited (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH.

BGSV has started its operations from 19th October, 2010 at E-Town2 in HCMC. This engineering development center will be engaged in developing embedded systems and software, mechanical design and simulation, and will provide IT (SAP Consulting, JAVA Development….) and Business Services (Finance and accounting, Economics, Purchasing, Logistics, Translations Japanese-English-Japanese, Information Security ) solutions to the Bosch group of companies globally.

Job Description

• Support End-User via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI
• Contribute to problem investigation, change management
• Working on Oracle PL/SQL
• Support for new feature release, hot-fixes
• Maintain and manage the application servers
• To the holder of this position other tasks and activities related to the current job can be assigned by line-manager

Qualifications

• Final - Year student in IT/ Computer Science or relevant background
• Having knowledge of SQL, PL/SQL
• Knowledge in Service Management Tool (Redemy , Service Now, ServiceDesk Plus)
• Knowledge in Project and Process Management will be an advantage
• To be trained in process know how (Incident, Problem, Change Management)
• ITIL foundation Certificate is a plus
• Flexible and able to support in CET time zone if required (1:00PM - 10:00PM)
• Have ability to work under pressure during peak periods and respecting the deadlines
• Have teamwork spirit, pro-active to support, share workload, document/share the knowledge, open mindset and continuous improvement.

Additional Information

• Monthly Internship Allowance, plus Meal and Parking support.
• 1 paid leave day + 1 sick leave day for each internship month.
• 1 birthday leave day if your birthday falls during the internship period.
• Accident insurance provided throughout the internship.
• Opportunity to observe and engage in international projects and innovation.
• Access to our diverse training programs which surely help strengthen both your personal and professionalism.
• Participation in various company activities such as football, yoga, badminton, and team building.

Job Description
Who Are We
Hansen (ASX: HSN) is a global provider of software and services to the energy, water and communications industries. With our award-winning software suite, we help more than 600 customers in over 80 countries to create and deliver new products and services, engage with customers, and control and manage critical revenue management and customer support processes.

Traditionally Hansen has been known for our billing and customer care solutions for utilities and energy companies; and for our BSS/OSS solutions for the communications industry. Yet today our solutions are far broader than this – from enabling the strategic trading of energy resources, to gaining real insights from the data tsunami that smart meters enable and the ability to quickly sell products through our Catalog-driven solutions. Put simply, our solutions are essential ingredients in our customers' commercial business model, providing them the ability to create and deliver these essential services, charge for them, and establish and maintain lasting relationships with their end customers.

Why This Role Matters
Support and Solve. Enhance and Sustain. Enable and Succeed.

At Hansen, we enable and empower our customers to deliver essential services through our innovative software solutions. Based out of our Vietnam office, as D365 Application Support Analyst, your work is vital to the stability, efficiency, and evolution of our business systems.

By ensuring users can rely on D365 for critical finance and operations processes, you directly support smooth daily operations and strategic decision-making across the organization. Your expertise in resolving issues, improving system performance, and enabling new features helps teams work more efficiently. You're not just supporting a system—you're empowering the business to grow, adapt, and succeed through technology.

What You'll Do

• Provide Level 1 & 2 support for Dynamics 365 F&O and Power Platform applications, resolving user issues and service requests.
• Act as the first point of contact for application incidents and escalate complex issues to technical teams or Microsoft.
• Collaborate with users and stakeholders to troubleshoot, document, and resolve system issues and requirements.
• Assist in system upgrades, testing, deploying new features, and managing security roles and permissions.
• Conduct end-user training, monitor system performance, and perform regular health checks.
• Maintain documentation on business processes, configurations, issue resolutions, and stay updated on D365 features.

What You Bring

• Bachelor's degree in IT, Computer Science, Business, or related field, with 2+ years of experience supporting Microsoft Dynamics 365 Finance & Operations.
• Strong application support background with proven troubleshooting skills in ERP systems, especially D365 F&O.
• Solid understanding of D365 Finance modules, including Project Management, Service Management, and Subscription Billing.
• Skilled in problem-solving, task prioritization, and handling multiple requests in fast-paced environments.
• Effective communicator with the ability to collaborate across technical and non-technical teams.
• Experience using ticketing systems (e.g., Jira, Zendesk, ServiceNow) and Microsoft tools like Power BI and Power Automate.
• Proficient in English, both written and spoken.

We are proud to be an equal opportunities employer. Hansen prides itself on celebrating diversity and are committed to creating an inclusive environment for all employees, even extending this to how we work with our customers, partners and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodation during the recruitment process, please let us know.

Who Are We

Hansen (ASX: HSN) is a global provider of software and services to the energy, water and communications industries. With our award-winning software suite, we help more than 600 customers in over 80 countries to create and deliver new products and services, engage with customers, and control and manage critical revenue management and customer support processes.

Traditionally Hansen has been known for our billing and customer care solutions for utilities and energy companies; and for our BSS/OSS solutions for the communications industry. Yet today our solutions are far broader than this – from enabling the strategic trading of energy resources, to gaining real insights from the data tsunami that smart meters enable and the ability to quickly sell products through our Catalog-driven solutions. Put simply, our solutions are essential ingredients in our customers' commercial business model, providing them the ability to create and deliver these essential services, charge for them, and establish and maintain lasting relationships with their end customers.

Why This Role Matters

Support and Solve. Enhance and Sustain. Enable and Succeed.

At Hansen, we enable and empower our customers to deliver essential services through our innovative software solutions. Based out of our Vietnam office, as D365 Application Support Analyst, your work is vital to the stability, efficiency, and evolution of our business systems.

By ensuring users can rely on D365 for critical finance and operations processes, you directly support smooth daily operations and strategic decision-making across the organization. Your expertise in resolving issues, improving system performance, and enabling new features helps teams work more efficiently. You're not just supporting a system—you're empowering the business to grow, adapt, and succeed through technology.

What You'll Do

• Provide Level 1 & 2 support for Dynamics 365 F&O and Power Platform applications, resolving user issues and service requests.
• Act as the first point of contact for application incidents and escalate complex issues to technical teams or Microsoft.
• Collaborate with users and stakeholders to troubleshoot, document, and resolve system issues and requirements.
• Assist in system upgrades, testing, deploying new features, and managing security roles and permissions.
• Conduct end-user training, monitor system performance, and perform regular health checks.
• Maintain documentation on business processes, configurations, issue resolutions, and stay updated on D365 features.

What You Bring

• Bachelor's degree in IT, Computer Science, Business, or related field, with 2+ years of experience supporting Microsoft Dynamics 365 Finance & Operations.
• Strong application support background with proven troubleshooting skills in ERP systems, especially D365 F&O.
• Solid understanding of D365 Finance modules, including Project Management, Service Management, and Subscription Billing.
• Skilled in problem-solving, task prioritization, and handling multiple requests in fast-paced environments.
• Effective communicator with the ability to collaborate across technical and non-technical teams.
• Experience using ticketing systems (e.g., Jira, Zendesk, ServiceNow) and Microsoft tools like Power BI and Power Automate.
• Proficient in English, both written and spoken.

We are proud to be an equal opportunities employer. Hansen prides itself on celebrating diversity and are committed to creating an inclusive environment for all employees, even extending this to how we work with our customers, partners and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodation during the recruitment process, please let us know.