183 l3 Support jobs in Vietnam
Application Support (Sap, Fico) - French Speaking
Ho Chi Minh City
Bouygues Construction IT Vietnam
Posted today
Job Viewed
Job Description
**Bouygues Construction IT Vietnam** is a part of **Bouygues Construction IT**, a trusted partner for the business lines which provides competitiveness of the **Bouygues Construction Group** and promotes its digital transformation.
- Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident.
- Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
- Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
- Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.
**Job Requirements**
- **Fluent in French and English is mandatory.**:
- Strong background in Finance and Banking.
- Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams,.) or other ERP system is a big advantage.
- Experience of analyzing and documenting user need and requirements.
- Motivation, responsiveness, interpersonal, analytical.
- Sense of service and customer orientation.
- Someone who has a sense for training using digital tools is a plus.
- **General Skills**_
- Rigorous, concerned for the quality.
- Can-do attitude.
- Methodical/ Organized.
- Team and collaborative spirit.
- Good interpersonal skill.
**Why BYCN IT?**:
- **Professional, Open-minded and Creative Environment**:_
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
- Strong sharing culture to improve individual development.
- **Individual Development**:_
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization ).
- Individual empowerment.
- **Special Care for Employee**:_
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
- Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.
**Salary**: 18,000,000₫ - 28,000,000₫ per month
- Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident.
- Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
- Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
- Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.
**Job Requirements**
- **Fluent in French and English is mandatory.**:
- Strong background in Finance and Banking.
- Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams,.) or other ERP system is a big advantage.
- Experience of analyzing and documenting user need and requirements.
- Motivation, responsiveness, interpersonal, analytical.
- Sense of service and customer orientation.
- Someone who has a sense for training using digital tools is a plus.
- **General Skills**_
- Rigorous, concerned for the quality.
- Can-do attitude.
- Methodical/ Organized.
- Team and collaborative spirit.
- Good interpersonal skill.
**Why BYCN IT?**:
- **Professional, Open-minded and Creative Environment**:_
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
- Strong sharing culture to improve individual development.
- **Individual Development**:_
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization ).
- Individual empowerment.
- **Special Care for Employee**:_
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
- Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.
**Salary**: 18,000,000₫ - 28,000,000₫ per month
This advertiser has chosen not to accept applicants from your region.
0
Application Support Level 2 (.NET, Angular)
Ho Chi Minh City
Relationshop Inc.
Posted today
Job Viewed
Job Description
Relationshop Inc.
***
- 195 Dreamplex Building, Ward 15, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 58 minutes ago- Skills:
- .NET
NodeJS
Angular
**Job description**:
**A- Positon Overview**
**B- Role and Responsibilities**
- Provide support for projects released on production, ensuring their uninterrupted and smooth operation during the night shift.
- Handle Level 1 support tickets during the night shift, including diagnosing, troubleshooting, and resolving issues within agreed service level agreements (SLAs).
- Monitor the performance and functionality of the product/system running, ensuring any anomalies or issues are addressed promptly during the night hours. Includes:
- Data ETL pipelines
- Background jobs/services
- APM, Logging
- etc
- Troubleshoot and resolve technical issues within the scope of Level 2 support expertise, providing comprehensive solutions to clients and stakeholders during the night shift.
- Collaborate closely with the Level 3 support team to escalate complex technical issues that require further analysis and investigation.
- Maintain thorough documentation of support activities, including issue resolution processes, for future reference and knowledge sharing.
- Communicate effectively with clients, stakeholders, and cross-functional teams to provide timely updates on issue resolution and product performance, especially during the night shift.
- Proactively identify opportunities for process improvement and contribute to the enhancement of support services and system performance during the night shift.
**Your skills and experience**:
- Strong understanding of software development lifecycle and methodologies.
- Familiarity with programming languages such as.Net Core, Ionic, NodeJs, Angular or others relevant to the company's technology stack.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
- Strong analytical and problem-solving abilities with attention to detail.
- Ability to work under pressure and manage multiple priorities within tight deadlines.
- Experience in documenting support activities and processes for future reference.
- Knowledge of ITIL framework and best practices in IT service management is a plus
**Why you'll love working here**:
**Salary Range & Benefits**
**Salary & Allowances**
- Salary: negotiate
- Competitive income with 13th-month salary and attractive performance bonus.
- Annual leave: 12 days/year and other leaves/public holidays in accordance with the Labor Law of Vietnam.
- Periodic medical checkup, Health/Social Insurances. Especially, Bao Viet Insurance after 10 months of employment.
- Be provided with high performance laptop and screen.
**Career Growth**
- Opportunity to experience a great workplace where young & world-class talents work together passionately.
- Very diverse offline and online seminars & workshop provided by company, supervisors, mentors and buddies.
- Clear and flexible career path.
**Working Environment**
- Working in a progressive and international environment.
- Complimentary snacks, fruits, drinks everyday.
**Relationshop Inc.**:
Stor.ai
- Company type
- IT Product
- Company size
- 151-300 employees
- Country
- United States- Working days
- Monday - Friday
- Overtime policy
- No OT
***
- 195 Dreamplex Building, Ward 15, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 58 minutes ago- Skills:
- .NET
NodeJS
Angular
**Job description**:
**A- Positon Overview**
**B- Role and Responsibilities**
- Provide support for projects released on production, ensuring their uninterrupted and smooth operation during the night shift.
- Handle Level 1 support tickets during the night shift, including diagnosing, troubleshooting, and resolving issues within agreed service level agreements (SLAs).
- Monitor the performance and functionality of the product/system running, ensuring any anomalies or issues are addressed promptly during the night hours. Includes:
- Data ETL pipelines
- Background jobs/services
- APM, Logging
- etc
- Troubleshoot and resolve technical issues within the scope of Level 2 support expertise, providing comprehensive solutions to clients and stakeholders during the night shift.
- Collaborate closely with the Level 3 support team to escalate complex technical issues that require further analysis and investigation.
- Maintain thorough documentation of support activities, including issue resolution processes, for future reference and knowledge sharing.
- Communicate effectively with clients, stakeholders, and cross-functional teams to provide timely updates on issue resolution and product performance, especially during the night shift.
- Proactively identify opportunities for process improvement and contribute to the enhancement of support services and system performance during the night shift.
**Your skills and experience**:
- Strong understanding of software development lifecycle and methodologies.
- Familiarity with programming languages such as.Net Core, Ionic, NodeJs, Angular or others relevant to the company's technology stack.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
- Strong analytical and problem-solving abilities with attention to detail.
- Ability to work under pressure and manage multiple priorities within tight deadlines.
- Experience in documenting support activities and processes for future reference.
- Knowledge of ITIL framework and best practices in IT service management is a plus
**Why you'll love working here**:
**Salary Range & Benefits**
**Salary & Allowances**
- Salary: negotiate
- Competitive income with 13th-month salary and attractive performance bonus.
- Annual leave: 12 days/year and other leaves/public holidays in accordance with the Labor Law of Vietnam.
- Periodic medical checkup, Health/Social Insurances. Especially, Bao Viet Insurance after 10 months of employment.
- Be provided with high performance laptop and screen.
**Career Growth**
- Opportunity to experience a great workplace where young & world-class talents work together passionately.
- Very diverse offline and online seminars & workshop provided by company, supervisors, mentors and buddies.
- Clear and flexible career path.
**Working Environment**
- Working in a progressive and international environment.
- Complimentary snacks, fruits, drinks everyday.
**Relationshop Inc.**:
Stor.ai
- Company type
- IT Product
- Company size
- 151-300 employees
- Country
- United States- Working days
- Monday - Friday
- Overtime policy
- No OT
This advertiser has chosen not to accept applicants from your region.
1
Technical Support
Hanoi, Hanoi
Công Ty TNHH Truyền Số Liệu Lotte Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
2
Chuyên Viên Hỗ Trợ Ứng Dụng (Application IT Support)
700000 Ho Chi Minh, Ho Chi Minh
HDBank
Posted 12 days ago
Job Viewed
Job Description
Mục tiêu công việc:
- Hỗ trợ các đơn vị giao dịch trên hệ thống, xử lý/hướng dẫn các đơn vị xử lý các ứng dụng CNTT trên hệ thống. li>Đảm bảo các công việc được giao đạt yêu cầu về chất lượng và tiến độ.
Trách nhiệm chính:
Các công việc trọng tâm:
- Kiểm tra tính chính xác của hệ thống v yêu cầu khắc phục khi nhận được những lỗi sai sót từ các đơn vị trong toàn hệ thống.
- Tiếp nhận các yêu cầu về ác sự cố liên quan đến ứng dụng quản lý và phân tích nguyên nhân/ xử lý/ hướng dẫn xử lý các yêu cầu trong phạm vi (có thể) hoặc phân bổ các yêu cầu về các phòng ban phụ trách liên quan đến hệ thống ứng dụng CNTT (Core Banking, hệ thống ứng dụng tích hợp,…).
- Thực hiện các công việc khác theo phân công của cấp trên.
Tuân thủ:
- Đảm bảo công tác, nhiệm vụ được giao tuân th theo các quy trình, quy định, tiêu chuẩn.
This advertiser has chosen not to accept applicants from your region.
3
Chuyên Viên Hỗ Trợ Ứng Dụng (Application IT Support)
700000 Ho Chi Minh, Ho Chi Minh
HDBank
Posted 19 days ago
Job Viewed
Job Description
Mục tiêu công việc:
- Hỗ trợ các đơn vị giao dịch trên hệ thống, xử lý/hướng dẫn các đơn vị xử lý các ứng dụng CNTT trên hệ thống. li>Đảm bảo các công việc được giao đạt yêu cầu về chất lượng và tiến độ.
Trách nhiệm chính:
Các công việc trọng tâm:
- Kiểm tra tính chính xác của hệ thống v yêu cầu khắc phục khi nhận được những lỗi sai sót từ các đơn vị trong toàn hệ thống.
- Tiếp nhận các yêu cầu về ác sự cố liên quan đến ứng dụng quản lý và phân tích nguyên nhân/ xử lý/ hướng dẫn xử lý các yêu cầu trong phạm vi (có thể) hoặc phân bổ các yêu cầu về các phòng ban phụ trách liên quan đến hệ thống ứng dụng CNTT (Core Banking, hệ thống ứng dụng tích hợp,…).
- Thực hiện các công việc khác theo phân công của cấp trên.
Tuân thủ:
- Đảm bảo công tác, nhiệm vụ được giao tuân th theo các quy trình, quy định, tiêu chuẩn.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
550000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. This role is based in **Quy Nhon, Binh Dinh, VN** and requires the ability to work on-site to directly support our user base and resolve technical issues. You will be the primary point of contact for users experiencing hardware, software, or network problems. Your responsibilities will include diagnosing and resolving technical issues remotely and in person, installing and configuring computer hardware and software, and guiding users through step-by-step solutions. You will also be responsible for documenting all support requests and resolutions in a ticketing system, escalating complex issues to appropriate IT teams, and contributing to the development of IT support documentation and knowledge bases. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent customer service skills, patience, and a methodical approach to problem-solving are essential. We are looking for someone who is eager to learn, possesses strong troubleshooting abilities, and can communicate technical information clearly to non-technical users. Prior experience in a technical support role or a relevant IT certification is highly desirable. You will be part of a collaborative IT department focused on ensuring the smooth operation of our technological infrastructure and providing exceptional support to our employees. The opportunity to work within a stable company and develop your technical skills in a supportive environment is a key aspect of this role. You will be instrumental in maintaining the productivity and satisfaction of our internal teams by addressing their technical challenges promptly and effectively.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Guide users through troubleshooting steps via phone, email, or in-person.
- Document all support activities, resolutions, and user feedback in a ticketing system.
- Escalate unresolved issues to senior IT staff or relevant departments.
- Assist in managing IT inventory and asset tracking.
- Contribute to the creation and maintenance of IT support documentation and FAQs.
- Adhere to IT policies and procedures for system security and data protection.
- Proven experience in a technical support or IT helpdesk role.
- Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to explain technical issues to non-technical users.
- Experience with ticketing systems is a plus.
- Relevant IT certifications (e.g., CompTIA A+) are advantageous.
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
70000 An Thanh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to join our fully remote customer service team. This role is critical in providing timely and effective technical assistance to our users, ensuring a positive customer experience. You will be responsible for troubleshooting software and hardware issues, guiding users through problem-solving processes, and escalating complex issues when necessary. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a patient, customer-focused approach.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Engineer
36000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a knowledgeable and customer-focused Technical Support Engineer to provide assistance and resolve technical issues for their clients. This office-based position requires your presence at our **Thai Binh, Thai Binh** location. You will be responsible for diagnosing and resolving hardware and software problems, guiding users through step-by-step solutions, and installing and configuring software and hardware. Key duties include responding to support tickets, providing phone and email support, and documenting technical procedures and troubleshooting steps. You will also be involved in testing new software releases and providing feedback to the development team. The ideal candidate will have a strong technical background, with experience in IT support or a related field. A Bachelor's degree in Computer Science, Information Technology, or a similar discipline is preferred. Excellent problem-solving skills, patience, and strong communication abilities are essential. Proficiency in operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Experience with remote support tools and CRM systems is a plus. We are looking for an individual who is eager to learn, detail-oriented, and committed to delivering exceptional technical support. This role offers an excellent opportunity to grow your technical skills and contribute to client satisfaction.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Lead
42000 Nam Dinh , Nam Dinh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Technical Support Lead to manage their remote customer support operations. In this vital role, you will lead a team of technical support specialists, ensuring the timely and effective resolution of customer inquiries and issues. You will be responsible for setting support standards, developing training programs for the team, and implementing best practices to enhance customer satisfaction. The ideal candidate possesses a strong technical acumen, excellent leadership and communication skills, and a passion for providing exceptional customer service. You should be adept at identifying recurring issues, developing solutions, and collaborating with engineering and product teams to improve the customer experience. This is a fully remote position offering a significant opportunity to shape and lead a critical customer-facing function within our organization.
Responsibilities:
Responsibilities:
- Lead and mentor a team of technical support specialists, fostering a positive and productive work environment.
- Oversee the day-to-day operations of the technical support department.
- Develop and implement efficient support processes and workflows.
- Ensure timely and accurate resolution of customer technical issues across multiple channels.
- Train and onboard new support team members, providing ongoing coaching and performance feedback.
- Monitor support metrics and KPIs, identifying areas for improvement.
- Analyze customer feedback and support trends to identify product or service enhancements.
- Collaborate with engineering and product teams to escalate and resolve complex technical problems.
- Maintain and update the knowledge base with accurate and relevant support information.
- Act as a point of escalation for complex customer issues.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience managing remote support teams.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
- Knowledge of CRM systems is a plus.
- Ability to effectively manage time and prioritize tasks in a fast-paced environment.
- Experience in developing training materials and conducting team training.
- Customer-centric mindset with a commitment to delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
550000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and customer-focused Technical Support Specialist to join their expanding team. This is a fully remote role, providing essential technical assistance and troubleshooting for their diverse user base. The ideal candidate will have a strong aptitude for technology, excellent problem-solving skills, and a passion for delivering outstanding customer service. You will be responsible for diagnosing and resolving software and hardware issues, guiding users through solutions, and maintaining a high level of customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level technical support via phone, email, and chat to end-users.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide users through step-by-step solutions for technical problems.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Create and update knowledge base articles and FAQs to assist users.
- Install, configure, and troubleshoot software applications and operating systems.
- Assist with hardware setup, maintenance, and repair.
- Identify trends in customer issues and provide feedback to development teams for product improvement.
- Ensure timely and effective resolution of customer support requests.
- Adhere to established service level agreements (SLAs) for response and resolution times.
- Provide remote assistance to users, utilizing remote desktop tools.
- Stay up-to-date with product knowledge and technical advancements.
- Contribute to a positive and collaborative team environment.
- Proactively identify opportunities to improve the customer support process.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with common software applications and productivity suites.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills, with a patient and empathetic approach.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk).
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
- Ability to work independently and manage time effectively in a remote setting.
- Customer service orientation and a commitment to user satisfaction.
- Ability to multitask and manage multiple support tickets simultaneously.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
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