1 784 Language Support jobs in Vietnam
Customer Service Representative - Multilingual Support
61000 Hoi An
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Posted 8 days ago
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Job Description
Our client is seeking a vibrant and customer-focused Customer Service Representative to join their team in Buon Ma Thuot, Dak Lak, VN . This role is crucial in providing exceptional support to our diverse customer base, addressing inquiries, resolving issues, and ensuring a positive and memorable customer experience. You will be empowered to handle a variety of customer interactions across multiple communication channels. The ideal candidate is an empathetic communicator with excellent problem-solving skills and a passion for helping others. A fluency in multiple languages is a significant advantage for this position.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, complaints, and concerns effectively.
- Process orders, forms, applications, and requests as needed.
- Maintain detailed records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate departments.
- Contribute to team effort by accomplishing related results as needed.
- Gather customer feedback and share insights with management to improve services.
- Adhere to company service standards and policies.
- Build and maintain positive customer relationships.
- High school diploma or equivalent; Associate's degree or relevant certification is a plus.
- Previous experience in a customer service or call center environment preferred.
- Excellent verbal and written communication skills in Vietnamese.
- Proficiency in English is required; fluency in additional languages (e.g., French, Japanese, German) is a strong asset.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficient in using customer service software and common office applications.
- Adaptable and eager to learn about new products and services.
- Team player with a positive attitude.
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Customer Service Representative - Multilingual Support
450000 Thanh Hoa , Thanh Hoa
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Posted 8 days ago
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Job Description
Our client is seeking a friendly, patient, and multilingual Customer Service Representative to join their team in Thanh Hoa, Thanh Hoa, VN . This hybrid role offers the flexibility to work both in the office and remotely, providing excellent support to a diverse customer base. The ideal candidate is a natural problem-solver with outstanding communication skills and a passion for helping others. You will be the first point of contact for customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. Fluency in English and at least one other language is a significant advantage.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues, complaints, and concerns effectively.
- Process orders, returns, and exchanges according to company procedures.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Escalate complex issues to the appropriate departments for resolution.
- Follow communication guidelines and company policies.
- Gather customer feedback and report on common issues or trends.
- Strive to achieve high levels of customer satisfaction.
- Assist customers with account management and technical support needs.
- Contribute to team goals and objectives.
- Participate in training sessions to stay updated on products and services.
- Maintain a positive and empathetic attitude towards customers.
- Collaborate with team members to share best practices and improve service quality.
- Handle customer data with confidentiality and security.
- Manage time effectively to meet service level agreements (SLAs).
- Assist in the training of new customer service representatives.
- Proactively identify solutions to prevent future customer issues.
- Provide support in multiple languages as required.
- Ensure a consistent and high-quality customer service experience.
- Adhere to quality assurance standards.
- Contribute to a friendly and supportive work environment.
- Process payments and manage billing inquiries.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- High school diploma or equivalent required; associate's or bachelor's degree is a plus.
- Proven experience in customer service, call center, or a related client-facing role.
- Excellent communication skills, both written and verbal.
- Fluency in English is essential. Fluency in (mention 1-2 other relevant languages like Vietnamese, Japanese, Korean, Mandarin) is highly preferred.
- Strong listening and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Proficiency in using customer relationship management (CRM) software and helpdesk systems.
- Familiarity with common office software (e.g., Microsoft Office Suite).
- Ability to multitask and manage time effectively.
- A positive attitude and a strong work ethic.
- Willingness to work a hybrid schedule, including some in-office days.
- Patience and empathy when dealing with customers.
- Quick learner with the ability to adapt to new products and processes.
- Experience in technical support or troubleshooting is an advantage.
- Ability to work independently and as part of a team.
- Understanding of customer service principles and best practices.
- Keen attention to detail.
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Office Manager - Multilingual Support
60000 Pleiku, Gia Lai
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Posted 8 days ago
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Job Description
Our client, a rapidly expanding international firm, is looking for a dynamic and experienced Office Manager to oversee operations at their **Pleiku, Gia Lai, VN** office. This role requires a highly organized individual with excellent interpersonal skills, a proactive attitude, and the ability to manage diverse administrative functions. The successful candidate will be responsible for ensuring the smooth day-to-day running of the office, supporting staff, and maintaining a positive and productive work environment. Fluency in English and Vietnamese is essential, with proficiency in other languages being a significant asset.
Responsibilities:
Responsibilities:
- Oversee and manage all office operations, including facilities management, vendor relations, and supply chain.
- Develop and implement office policies and procedures to enhance efficiency and productivity.
- Manage the reception area, ensuring a professional and welcoming atmosphere.
- Coordinate and manage office budgets, including expense tracking and reporting.
- Supervise administrative staff and provide guidance and support.
- Organize company events, meetings, and travel arrangements for staff.
- Ensure the office is well-maintained, clean, and equipped with necessary supplies.
- Handle incoming and outgoing correspondence, phone calls, and inquiries.
- Liaise with IT support to ensure all office equipment and systems are functioning correctly.
- Assist HR with onboarding new employees, including office orientation.
- Maintain confidentiality of sensitive company information.
- Manage filing systems, both physical and digital.
- Foster a positive and collaborative company culture.
- Act as a key point of contact for employees regarding office-related matters.
- Minimum of 3-5 years of experience in office management or a similar administrative leadership role.
- Proven ability to manage multiple responsibilities and prioritize effectively.
- Excellent organizational, time management, and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to interact professionally with staff at all levels and external stakeholders.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with budgeting and financial administration.
- Multilingual proficiency, particularly in English and Vietnamese, is required. Additional languages are a strong advantage.
- Demonstrated leadership qualities and the ability to motivate a team.
- A proactive and resourceful approach to identifying and resolving issues.
- High school diploma or equivalent required; a degree in business administration or a related field is preferred.
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2
Customer Service Team Lead - Multilingual Support
55000 Hoa Sơn
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Posted 8 days ago
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Job Description
Our client is seeking a dynamic and experienced Customer Service Team Lead to manage and inspire a team of multilingual support professionals in Da Nang, Da Nang, VN . This role is crucial for ensuring exceptional customer satisfaction and fostering a positive, efficient, and supportive work environment. The ideal candidate will possess strong leadership skills, a deep understanding of customer service best practices, and fluency in multiple languages. You will be responsible for overseeing daily team operations, setting performance targets, providing coaching and training to team members, and handling escalated customer issues. This position requires a proactive approach to identifying areas for service improvement, implementing new strategies, and ensuring adherence to quality standards. You will also play a key role in recruiting, onboarding, and developing customer service representatives. The ability to analyze customer feedback, identify trends, and implement solutions to enhance the overall customer experience is essential. Collaboration with other departments, such as sales and technical support, is vital to ensure seamless customer interactions. This is an exciting opportunity for a motivated leader to make a significant impact on customer loyalty and drive the success of our client's support operations.
Responsibilities:
Responsibilities:
- Lead, mentor, and motivate a team of customer service representatives.
- Oversee daily team operations, ensuring efficient and effective customer support delivery.
- Set performance goals and key performance indicators (KPIs) for the team.
- Provide ongoing coaching, training, and feedback to team members.
- Handle escalated customer inquiries and complex issues with professionalism and efficiency.
- Monitor customer service quality and implement improvements to enhance customer satisfaction.
- Develop and maintain standard operating procedures (SOPs) for customer service processes.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to resolve customer issues and improve overall service delivery.
- Participate in the recruitment and onboarding of new customer service staff.
- Foster a positive and collaborative team environment.
- Stay updated on product knowledge and company policies to provide accurate support.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or team lead role.
- Fluency in Vietnamese and at least one other major language (e.g., English, Japanese, Korean) is required.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support ticketing systems.
- Ability to work effectively in a fast-paced and demanding environment.
- Proficiency in conflict resolution and de-escalation techniques.
- Strong organizational and time management skills.
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3
Multilingual Customer Support Specialist (Japanese & English)
650000 Nha Trang, Khanh Hoa
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Posted 2 days ago
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Job Description
Our client, a leading global provider of online travel and hospitality services, is seeking a dedicated and empathetic Multilingual Customer Support Specialist fluent in both Japanese and English. This is a fully remote position, allowing you to provide exceptional service from the comfort of your home. You will be the primary point of contact for our Japanese-speaking customers, resolving inquiries and issues related to bookings, reservations, and travel services. Your commitment to customer satisfaction will be key to enhancing the overall customer experience and fostering loyalty.
As a Customer Support Specialist, your primary responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will troubleshoot and resolve a wide range of customer issues, providing clear and accurate information and solutions. This involves managing customer complaints, processing cancellations and modifications, and escalating complex issues to the appropriate internal departments when necessary. Maintaining detailed records of customer interactions and transactions in our CRM system is also a crucial part of the role. You will work collaboratively with other support teams to ensure seamless service delivery. The ideal candidate will possess excellent communication skills in both written and spoken Japanese and English, with native or near-native fluency. Strong problem-solving abilities, a patient and customer-centric approach, and the ability to remain calm under pressure are essential. Previous experience in customer service, particularly in the travel or hospitality industry, is highly desirable. You must be technologically proficient, with experience using CRM software and common office applications, and possess a reliable internet connection and a dedicated workspace conducive to remote work. This role offers the opportunity to make a tangible impact on customer satisfaction for a globally recognized brand.
As a Customer Support Specialist, your primary responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will troubleshoot and resolve a wide range of customer issues, providing clear and accurate information and solutions. This involves managing customer complaints, processing cancellations and modifications, and escalating complex issues to the appropriate internal departments when necessary. Maintaining detailed records of customer interactions and transactions in our CRM system is also a crucial part of the role. You will work collaboratively with other support teams to ensure seamless service delivery. The ideal candidate will possess excellent communication skills in both written and spoken Japanese and English, with native or near-native fluency. Strong problem-solving abilities, a patient and customer-centric approach, and the ability to remain calm under pressure are essential. Previous experience in customer service, particularly in the travel or hospitality industry, is highly desirable. You must be technologically proficient, with experience using CRM software and common office applications, and possess a reliable internet connection and a dedicated workspace conducive to remote work. This role offers the opportunity to make a tangible impact on customer satisfaction for a globally recognized brand.
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4
Customer Support Specialist (Multilingual)
95000 Rach Gia, Kien Giang
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Posted 8 days ago
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Job Description
Our client is looking for a dedicated and multilingual Customer Support Specialist to provide exceptional assistance to their diverse customer base. This hybrid role offers a blend of remote work flexibility and in-office collaboration. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information across multiple communication channels, including phone, email, and live chat. Your primary goal will be to ensure customer satisfaction by delivering timely, accurate, and friendly support. Key responsibilities include troubleshooting technical problems, guiding customers through product usage, processing orders or returns, and escalating complex issues to the appropriate departments when necessary. You will maintain detailed records of customer interactions and transactions in the CRM system. The ideal candidate will be fluent in at least two languages (English and Vietnamese required, additional languages are a plus) and possess outstanding communication and active listening skills. Previous experience in customer service or a helpdesk environment is highly desirable. Strong problem-solving abilities, patience, and a genuine desire to help others are essential. You must be comfortable working with various software applications and have excellent typing skills. This role requires the ability to adapt to different customer personalities and situations, maintaining a professional and empathetic demeanor at all times. You will play a vital role in shaping customer perception and loyalty. The ability to work effectively both independently and as part of a team in a hybrid model is crucial. The job location is Rach Gia, Kien Giang, VN .
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5
Customer Support Lead - Multilingual Technical Assistance
60000 Phan Thiet, Binh Thuan
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Posted 8 days ago
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Job Description
Our client is seeking an experienced and proactive Customer Support Lead to manage and mentor a team of technical support specialists in **Phan Thiet, Binh Thuan, VN**. This role is critical in ensuring that our customers receive timely, effective, and high-quality technical assistance across multiple channels. The successful candidate will be responsible for overseeing daily support operations, resolving complex customer issues, and identifying areas for service improvement. You will play a key role in fostering a customer-centric culture and ensuring customer satisfaction.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of customer support representatives, setting clear performance expectations and providing ongoing coaching.
- Oversee the day-to-day operations of the customer support department, ensuring efficient ticket management and prompt response times.
- Handle escalated customer inquiries and complex technical issues that cannot be resolved by front-line support staff.
- Develop and implement best practices for customer service, including call handling, email etiquette, and live chat support.
- Monitor key performance indicators (KPIs) such as customer satisfaction (CSAT), Net Promoter Score (NPS), first contact resolution (FCR), and average handling time (AHT).
- Identify trends in customer issues and collaborate with product and engineering teams to implement long-term solutions.
- Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for both customers and support staff.
- Ensure adherence to company policies and procedures, while also advocating for customer needs.
- Conduct regular team meetings to discuss performance, share updates, and gather feedback.
- Contribute to the continuous improvement of customer support processes and tools.
- Bachelor's degree in Business Administration, Communications, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in customer service or technical support roles, with at least 1-2 years in a leadership or supervisory capacity.
- Proven ability to manage and motivate a support team to achieve performance goals.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in using CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Exceptional communication and interpersonal skills, with the ability to de-escalate tense situations.
- Ability to work collaboratively with cross-functional teams.
- Experience with multilingual support environments is a strong asset.
- A customer-first mindset and a passion for delivering outstanding service.
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6
Customer Service Representative - Technical Support
70000 Vung Tau
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Posted today
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Job Description
Our client is seeking an enthusiastic and detail-oriented Customer Service Representative with a focus on technical support. In this role, you will be the primary point of contact for customers seeking assistance with our products and services. You will resolve inquiries, troubleshoot technical issues, and ensure a high level of customer satisfaction. This is a fully remote position, offering the flexibility to work from home while providing essential support to our valued customers in and around Ho Chi Minh City, Ho Chi Minh, VN .
Key Responsibilities:
Qualifications:
This fully remote role serves our customer base in the Ho Chi Minh City, Ho Chi Minh, VN region.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide technical assistance and troubleshooting for product-related issues, guiding customers through solutions.
- Accurately diagnose and resolve customer problems, escalating complex issues to appropriate teams when necessary.
- Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
- Educate customers on product features, benefits, and usage.
- Identify and report recurring customer issues and feedback to management for process improvement.
- Adhere to established customer service standards and protocols.
- Contribute to building and maintaining positive customer relationships.
- Participate in ongoing training to stay updated on product knowledge and support procedures.
- Strive to achieve and exceed customer satisfaction targets.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in customer service, technical support, or a related field.
- Strong technical aptitude and the ability to quickly learn about new products and services.
- Excellent communication and active listening skills in English.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using computer systems, including CRM software and standard office applications.
- Ability to multitask, prioritize, and manage time effectively in a remote work environment.
- Problem-solving skills and the ability to think critically under pressure.
- A dedicated, quiet workspace with a reliable internet connection is required for remote work.
- Previous experience with specific industry software or platforms is a plus.
This fully remote role serves our customer base in the Ho Chi Minh City, Ho Chi Minh, VN region.
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7
Customer Service & Technical Support Lead
20000 Minh Xuan
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Posted 6 days ago
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Job Description
Our client is seeking an experienced and empathetic Customer Service & Technical Support Lead to guide their support team and ensure exceptional customer satisfaction. This role requires a leader who can not only manage daily operations but also provide hands-on technical assistance and training to the support staff. You will be responsible for overseeing the customer support function, developing and implementing efficient support processes, and ensuring that all customer inquiries and technical issues are resolved promptly and effectively. The ideal candidate will possess strong communication skills, a deep understanding of customer service best practices, and a solid technical aptitude to handle complex product-related issues. You will play a key role in training new support agents, monitoring performance metrics, and identifying areas for improvement in both customer service and technical support. This position involves close collaboration with product development, sales, and operations teams to relay customer feedback and contribute to product enhancements. The ability to foster a positive and high-performing team environment is paramount.
Responsibilities:
Responsibilities:
- Lead and manage a team of customer service and technical support representatives.
- Oversee the daily operations of the customer support department, ensuring efficient ticket handling and resolution.
- Develop and implement best practices and standard operating procedures (SOPs) for customer service and technical support.
- Provide first-line technical support for complex product issues, escalating when necessary.
- Train and mentor new and existing support staff on product knowledge, support tools, and customer service skills.
- Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Analyze customer feedback and support trends to identify areas for product and service improvement.
- Collaborate with other departments to resolve customer issues and improve the overall customer experience.
- Manage and maintain the knowledge base, ensuring accurate and up-to-date information is available.
- Handle escalated customer complaints and complex technical problems with professionalism and efficiency.
- Contribute to the development of support documentation and resources.
- Foster a positive and motivated team culture focused on customer success.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 4-6 years of experience in customer service or technical support roles, with at least 2 years in a lead or supervisory capacity.
- Proven experience in troubleshooting technical issues related to software or hardware products.
- Excellent understanding of customer service principles and best practices.
- Strong communication, interpersonal, and active listening skills.
- Proficiency in using customer support software (e.g., Zendesk, Intercom) and CRM systems.
- Ability to train and motivate a team effectively.
- Strong problem-solving and analytical skills.
- Ability to work effectively in a hybrid work environment.
- Experience working in **Haiphong, Hai Phong, VN** or similar customer-facing roles is a plus.
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8
Customer Service Representative - Technical Support
250000 Thai Nguyen , Thai Nguyen
WhatJobs
Posted 8 days ago
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Job Description
Our client is looking for dedicated and articulate Customer Service Representatives to provide expert technical support to their diverse customer base. This role, based in Thai Nguyen, Thai Nguyen, VN , involves assisting customers with product troubleshooting, resolving technical issues, and ensuring a high level of customer satisfaction. You will be the first point of contact for customers experiencing difficulties with our client's products or services, requiring patience, empathy, and strong problem-solving skills. Responsibilities include responding to customer inquiries via phone, email, and chat; documenting customer interactions and resolutions in our CRM system; and escalating complex issues to higher-level support teams when necessary. A keen ability to understand technical concepts and translate them into clear, concise instructions for non-technical users is crucial. Prior experience in a customer service or technical support role is highly preferred. Excellent communication skills, both verbal and written, are essential. Familiarity with common software applications and troubleshooting methodologies is required. The ideal candidate is a quick learner, adaptable, and possesses a strong desire to help others. This is an excellent opportunity for individuals passionate about technology and customer satisfaction to join a supportive team and contribute to our client's success. We offer comprehensive training and opportunities for professional growth within the customer service field.
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