106 Luxury Retail jobs in Vietnam
Luxury Retail Sales Associate - Fashion
700000 An Thanh
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Posted 1 day ago
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Job Description
Join an esteemed international luxury brand as a dedicated Retail Sales Associate in our flagship boutique located in the heart of Ho Chi Minh City . We are looking for a charismatic and client-focused individual who has a passion for high-end fashion and a commitment to delivering an unparalleled shopping experience.
As a brand ambassador, you will be responsible for engaging with a discerning clientele, understanding their needs, and guiding them through our exquisite collections. Your role will involve building and nurturing strong customer relationships, fostering loyalty, and driving sales through exceptional service. You will develop a deep knowledge of our products, including materials, craftsmanship, and brand heritage, to effectively communicate their value.
Key responsibilities include:
As a brand ambassador, you will be responsible for engaging with a discerning clientele, understanding their needs, and guiding them through our exquisite collections. Your role will involve building and nurturing strong customer relationships, fostering loyalty, and driving sales through exceptional service. You will develop a deep knowledge of our products, including materials, craftsmanship, and brand heritage, to effectively communicate their value.
Key responsibilities include:
- Greeting and assisting customers in a warm and professional manner.
- Providing expert advice on product selection, styling, and care.
- Achieving and exceeding personal and store sales targets.
- Maintaining visual merchandising standards and ensuring the store is immaculately presented.
- Handling customer inquiries, feedback, and complaints with tact and efficiency.
- Processing transactions accurately and managing inventory levels.
- Participating in training sessions to enhance product knowledge and sales techniques.
- Building and maintaining a loyal client base through personalized outreach and follow-up.
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Senior Store Manager, Luxury Retail
50000 An Thanh
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Posted 1 day ago
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Our client, a prestigious international luxury brand, is seeking an experienced and dynamic Senior Store Manager to lead their flagship boutique. This is a fully remote position, offering the opportunity to manage operations and teams remotely, driving exceptional customer experiences and achieving ambitious sales targets. You will be responsible for overseeing all aspects of store operations, including sales, customer service, inventory management, visual merchandising, and staff development. The ideal candidate possesses a strong background in luxury retail management, with a proven ability to build and lead high-performing sales teams. You will focus on cultivating a sophisticated and welcoming store environment, ensuring clients receive personalized attention and expert product knowledge. Key responsibilities include driving sales performance, managing budgets, controlling costs, and implementing brand standards to maintain the highest level of presentation and service. We are looking for a highly motivated individual with excellent leadership, communication, and interpersonal skills, capable of inspiring and motivating a team in a remote setup. A deep understanding of the luxury market, customer relationship management, and a passion for fashion and craftsmanship are essential. This role requires strong operational acumen, problem-solving abilities, and the capacity to thrive in a fast-paced, customer-centric environment. Your ability to connect with clients and build lasting relationships will be key to your success.
Responsibilities:
Qualifications:
Responsibilities:
- Manage all daily store operations to ensure smooth and efficient functioning.
- Drive sales performance and achieve store revenue targets through effective sales strategies.
- Provide exceptional customer service, creating memorable shopping experiences for clients.
- Recruit, train, coach, and develop a high-performing sales team.
- Implement and maintain visual merchandising standards to enhance product presentation.
- Manage inventory control, including stock counts and loss prevention measures.
- Oversee budget management and control store expenses effectively.
- Ensure adherence to brand standards and company policies at all times.
- Build strong relationships with clients, fostering loyalty and repeat business.
- Analyze sales data and customer feedback to identify opportunities for improvement.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent experience.
- Minimum of 5 years of experience in retail management, with at least 3 years in a senior or store manager role, preferably in luxury retail.
- Proven track record of achieving sales targets and driving business growth.
- Exceptional customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Excellent understanding of retail operations, visual merchandising, and inventory management.
- Proficiency in POS systems and retail management software.
- Ability to work independently and manage responsibilities effectively in a remote capacity.
- Passion for fashion, luxury goods, and brand building.
- Strong visual merchandising eye and attention to detail.
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1
Remote Store Manager - Luxury Retail
10000 An Cu, An Giang
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Posted 1 day ago
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Job Description
Our client, a prestigious international luxury retail brand, is seeking an exceptional and experienced Store Manager to lead their flagship boutique in Hanoi, Hanoi, VN . This is a unique opportunity to operate in a fully remote management capacity, overseeing all aspects of store operations, staff performance, and client engagement from a distance. The ideal candidate will possess a proven track record in luxury retail management, with a deep understanding of sales, visual merchandising, inventory control, and customer relationship management. You will be responsible for setting high performance standards, driving sales targets, and fostering a positive and motivated team environment, even from afar. Your role will involve leveraging technology to effectively manage staff, monitor sales performance, and ensure an unparalleled customer experience that aligns with the brand's premium image. Key responsibilities include strategic planning for sales and marketing initiatives, managing store budgets, ensuring operational efficiency, and maintaining brand standards across all touchpoints. You will coach and develop your team, provide feedback, and address performance issues proactively. The ability to build strong relationships with clients and understand their needs, even in a remote leadership context, is crucial. This position offers unparalleled flexibility, allowing you to manage a high-profile retail operation from wherever you are most productive, contributing significantly to the brand's success in Vietnam.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee daily store operations and performance in a remote capacity.
- Drive sales and achieve revenue targets through effective team management and strategy.
- Recruit, train, and develop a high-performing retail team.
- Ensure exceptional customer service and maintain brand standards.
- Manage inventory, visual merchandising, and store presentation.
- Analyze sales data and market trends to inform business decisions.
- Implement marketing and promotional activities to drive footfall and sales.
- Manage store budgets and operational expenses.
- Foster a positive and productive work environment for remote staff.
Qualifications:
- Minimum of 5 years of experience in retail management, preferably in the luxury sector.
- Proven success in driving sales and managing teams.
- Strong leadership, coaching, and interpersonal skills.
- Excellent understanding of retail operations, merchandising, and customer service principles.
- Proficiency in retail management software and CRM systems.
- Ability to manage teams and operations remotely using technology.
- Passion for fashion and luxury brands.
- Bachelor's degree in Business Administration or a related field is a plus.
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2
Store Manager - Luxury Fashion Retail
44000 Hoang Hoa
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Posted 1 day ago
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Job Description
Our client is seeking a charismatic and experienced Store Manager to lead their flagship luxury fashion retail boutique. This role requires a hands-on approach, focusing on delivering exceptional customer experiences, driving sales performance, and managing all aspects of store operations. You will be responsible for leading and motivating a high-performing sales team, ensuring visual merchandising standards are met, and maintaining inventory accuracy. This position is based in-store and is not remote, offering a vibrant retail environment.
Responsibilities:
Responsibilities:
- Manage day-to-day store operations, ensuring a seamless and positive customer experience.
- Drive store sales performance to meet or exceed targets through effective sales strategies and team motivation.
- Recruit, train, mentor, and develop a team of sales associates to achieve individual and store goals.
- Maintain high standards of visual merchandising, product presentation, and store upkeep.
- Manage inventory levels, including receiving, stock control, and loss prevention.
- Ensure adherence to all company policies, procedures, and operational guidelines.
- Handle customer inquiries, complaints, and returns with professionalism and a focus on resolution.
- Analyze sales data, customer feedback, and market trends to identify opportunities for growth.
- Build strong relationships with clients, fostering loyalty and repeat business.
- Manage store expenses and ensure profitability.
- Conduct regular staff meetings and provide ongoing feedback and performance coaching.
- High school diploma or equivalent required; Bachelor's degree in Business or related field preferred.
- 3-5 years of retail management experience, preferably in luxury fashion or high-end retail.
- Proven track record of driving sales and achieving store targets.
- Strong leadership, team-building, and motivational skills.
- Excellent customer service and interpersonal skills.
- Proficiency in retail POS systems and inventory management software.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for fashion and an understanding of luxury retail standards.
- Strong visual merchandising skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced retail environment.
- Excellent communication and problem-solving abilities.
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3
Customer Service
Hanoi, Hanoi
Trường Mầm Non - Tiểu Học - THCS Đức Trí
Posted today
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Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
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4
Customer Service Representative
21000 Haiphong , Haiphong
WhatJobs
Posted today
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Job Description
Our client is looking for a friendly, patient, and efficient Customer Service Representative to join their fully remote support team. This role is vital in ensuring customer satisfaction by providing exceptional assistance and resolving inquiries promptly and effectively. You will be the first point of contact for customers, handling a range of queries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask and navigate various software systems. This is a fully remote position, allowing you to work from your home office. Responsibilities include answering customer questions, troubleshooting issues, processing orders, and providing information about products and services. We are seeking individuals who are empathetic, resourceful, and dedicated to delivering a positive customer experience. Your ability to listen attentively and provide clear, concise solutions will be key to success in this role.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products and services.
- Process orders, applications, and requests.
- Troubleshoot customer problems and provide effective solutions.
- Maintain customer records and update account information.
- Escalate complex issues to appropriate departments when necessary.
- Follow communication scripts and guidelines.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and report it to management.
- Strive to achieve excellent customer satisfaction ratings.
- High school diploma or equivalent; some college or customer service training is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- A positive and patient demeanor.
- Adaptability to changing customer needs and business processes.
- Ability to work independently in a remote setting.
- Basic computer proficiency.
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5
Customer Service Representative
930000 Can Tho , Can Tho
WhatJobs
Posted today
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Job Description
Join our team as a Customer Service Representative in Can Tho, Can Tho, VN ! We are looking for a friendly and efficient individual to handle customer inquiries and provide a positive experience. Responsibilities include answering customer questions via phone and email, processing orders, resolving complaints, and maintaining customer records. You will be expected to offer solutions and information related to our products and services. This role involves a hybrid work model, requiring some days in the office and others remote, offering a balance between collaboration and flexibility. We value individuals who are proactive, possess excellent communication skills, and have a genuine desire to help customers. Training will be provided to ensure you have the necessary skills and knowledge to succeed. A positive attitude and a commitment to providing high-quality service are essential. You will work closely with other departments to ensure seamless customer interactions and contribute to a positive brand image. This is an excellent opportunity to grow your career in a supportive environment. Successful candidates will demonstrate strong problem-solving abilities and a keen attention to detail.
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6
Customer Service Representative
600000 Pleiku, Gia Lai
WhatJobs
Posted today
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Job Description
Our client is seeking a motivated and customer-focused Customer Service Representative to join their team inPleiku, Gia Lai, VN . This position requires excellent communication skills and a passion for providing outstanding support to our valued customers. You will be the first point of contact, handling inquiries, resolving issues, and ensuring customer satisfaction through various channels, including phone, email, and potentially in-person interactions. Responsibilities include actively listening to customer needs, providing accurate information about products and services, processing orders, and escalating complex issues to the appropriate departments. The ideal candidate will be patient, empathetic, and possess strong problem-solving abilities. You should be adept at managing multiple tasks simultaneously, maintaining a professional demeanor, and adhering to company service standards. A commitment to continuous learning and improving customer interaction strategies is essential. Join us to be a vital part of a team dedicated to building lasting customer relationships and upholding our company's reputation for exceptional service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution.
- Process customer orders, returns, and exchanges accurately.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to supervisors or relevant departments when necessary.
- Identify customer needs and help customers find the right solutions.
- Maintain a positive attitude and contribute to a collaborative team environment.
- Adhere to company quality standards and service level agreements.
Qualifications:
- High school diploma or equivalent required; some college or vocational training is a plus.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficient in using computer systems and customer service software.
- Ability to multitask and manage time effectively.
- A genuine desire to help customers and resolve their issues.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Specialist
35000 Nam Dinh , Nam Dinh
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and empathetic Customer Service Specialist to manage customer inquiries and provide exceptional support in Nam Dinh, Nam Dinh, VN . This role is crucial in ensuring customer satisfaction and resolving issues efficiently. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat. Key responsibilities include diagnosing and troubleshooting customer issues, guiding customers through product features and services, processing orders, and managing customer accounts. You will also be responsible for escalating complex problems to the appropriate departments and maintaining detailed records of customer interactions and resolutions. The ideal candidate will possess excellent communication and active listening skills, a patient and professional demeanor, and the ability to remain calm under pressure. A strong problem-solving aptitude and a customer-centric mindset are essential. Previous experience in a customer service or helpdesk role is required, with a minimum of 1 year preferred. Proficiency in using customer relationship management (CRM) software is a plus. This is a hybrid role, requiring a blend of in-office and remote work, offering flexibility while maintaining team collaboration. You will have the opportunity to work with a supportive team and contribute to a positive customer experience. If you are passionate about helping people and thrive in a dynamic environment, this is the perfect opportunity for you. We offer a competitive compensation package and the chance to grow your career in a reputable organization.
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8
Customer Service Representative
800000 My Tho, Tien Giang
WhatJobs
Posted today
Job Viewed
Job Description
We are looking for a friendly and professional Customer Service Representative to join our team in **My Tho, Tien Giang, VN**. This hybrid role allows you to provide excellent support to our valued customers while enjoying the flexibility of working both remotely and from our office. You will be the primary point of contact for customer inquiries, providing information, resolving issues, and ensuring a positive customer experience. Your responsibilities will include answering phone calls, responding to emails and chat messages, and assisting customers with product inquiries, order processing, and troubleshooting. The ideal candidate will possess outstanding communication and active listening skills, patience, and a genuine desire to help others. You should be proficient in using customer relationship management (CRM) software and other support tools. A positive attitude, empathy, and the ability to remain calm and professional under pressure are essential. You will need to follow communication procedures, guidelines, and policies, and accurately document customer interactions. This role requires strong problem-solving skills and the ability to effectively de-escalate challenging customer situations. We are looking for individuals who are reliable, detail-oriented, and committed to providing exceptional service. The hybrid work model will involve specific days in the office for team collaboration and training, and other days working remotely for focused customer interaction. You will be an integral part of our customer support team, contributing to customer satisfaction and retention. Your ability to learn quickly about our products and services will be key to providing accurate assistance. We value teamwork and a customer-centric approach, and this role offers a great opportunity to grow your career in customer service. You will also be involved in gathering customer feedback to help improve our offerings. The ability to adapt to different communication styles and resolve issues efficiently will be highly regarded.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, and assist with order placement.
- Resolve customer complaints and issues efficiently and effectively.
- Process customer orders, returns, and exchanges accurately.
- Document customer interactions and maintain detailed records in the CRM system.
- Follow communication scripts and guidelines to ensure consistency.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights to improve services.
- Adhere to all company policies and procedures regarding customer service.
- Contribute to team efforts and achieve departmental goals.
- High school diploma or equivalent.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Strong problem-solving and active listening skills.
- Proficiency with CRM software and help desk systems.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy when dealing with customers.
- Ability to work effectively in a hybrid environment.
- Basic computer literacy and typing skills.
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