700 Multilingual Support jobs in Vietnam
IT Staff (Help Desk) - Distric 1 - Hcmc
Ho Chi Minh City
Công Ty TNHH Nabati Việt Nam
Posted today
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Job Description
**Mô tả công việc**:
(Mức lương: 8 - 10 triệu VNĐ)
2.4.1 Ensure that activities related to network, computer, server systems, IT devices of company is controlled, solved timely and aligned with regulation:
- Give assist timely to relevant persons to make business activities uninterrupted.
- Manage internal network of company.
- Manage server, network systems, PC/Laptop, data center.
- Manager other IT devices of company.
- Keep technical documents of device in good condition.
- Solve problems of server, LAN/WAN, PC/Laptop, Data center.
- Maintain, improve device periodically.
- Propose maintain solutions, improving systems, considering agencies as requirement.
2.4.2 Ensure that Handheld device will be managed as regulation.
2.4.3 Other tasks/jobs from Finance Accounting & Service Manager.
- Documents updated, filed, managed and kept in safe, good condition.
- Reports and tasks finished timely and exactly.
**Chức vụ**: Thực Tập Sinh
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
1. Competence requirement:
- Fluent to communicate in English.
- Experience in solving softwares/hardwares problems.
- Have knowledge about SQL software is priority
- Have knowledge about SAP ERP software is priority.
- Have knowledge about Distributor Management System is priority.
2. Age / Gender / Personality:
- Male aged from 23and over.
- Integrity and honesty, highly self-confidence is required.
- Confidentiality is required.
- Service - spirit is required, responsibility, professional, hard working.
- Positive thinking, attitude, Observant, analyze, organize and coordinate work efficiently.
- Work independently and effectively toward.
- Strong commitment to business ethics.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Helpdesk,IT Support
Cao Đẳng
Không yêu cầu
(Mức lương: 8 - 10 triệu VNĐ)
2.4.1 Ensure that activities related to network, computer, server systems, IT devices of company is controlled, solved timely and aligned with regulation:
- Give assist timely to relevant persons to make business activities uninterrupted.
- Manage internal network of company.
- Manage server, network systems, PC/Laptop, data center.
- Manager other IT devices of company.
- Keep technical documents of device in good condition.
- Solve problems of server, LAN/WAN, PC/Laptop, Data center.
- Maintain, improve device periodically.
- Propose maintain solutions, improving systems, considering agencies as requirement.
2.4.2 Ensure that Handheld device will be managed as regulation.
2.4.3 Other tasks/jobs from Finance Accounting & Service Manager.
- Documents updated, filed, managed and kept in safe, good condition.
- Reports and tasks finished timely and exactly.
**Chức vụ**: Thực Tập Sinh
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
1. Competence requirement:
- Fluent to communicate in English.
- Experience in solving softwares/hardwares problems.
- Have knowledge about SQL software is priority
- Have knowledge about SAP ERP software is priority.
- Have knowledge about Distributor Management System is priority.
2. Age / Gender / Personality:
- Male aged from 23and over.
- Integrity and honesty, highly self-confidence is required.
- Confidentiality is required.
- Service - spirit is required, responsibility, professional, hard working.
- Positive thinking, attitude, Observant, analyze, organize and coordinate work efficiently.
- Work independently and effectively toward.
- Strong commitment to business ethics.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Helpdesk,IT Support
Cao Đẳng
Không yêu cầu
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0
Customer Support Representative (Multilingual)
700000 My Tho, Tien Giang
WhatJobs
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Our client is looking for a highly motivated and articulate Customer Support Representative to join their expanding team in My Tho, Tien Giang, VN . This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute to our client's success while maintaining work-life balance. You will be the first point of contact for customers, providing exceptional assistance across multiple channels, including phone, email, and live chat. Your primary responsibilities will include addressing customer inquiries, troubleshooting product or service issues, processing orders, managing account information, and resolving complaints with a focus on customer satisfaction and retention. We are seeking individuals with excellent communication skills, a patient demeanor, and a keen ability to understand and resolve customer needs quickly and efficiently. Fluency in both Vietnamese and English is essential for this role, and proficiency in additional languages is a significant advantage. The ideal candidate will possess strong computer literacy, including experience with CRM software, and the ability to adapt to new technologies. A proactive approach to problem-solving and a commitment to delivering high-quality service are crucial. This is an excellent opportunity to develop your career in customer service within a supportive and growth-oriented environment. If you are passionate about helping people and thrive in a customer-facing role, we encourage you to apply and become a vital part of our client's customer support network.
Key Responsibilities:
Key Responsibilities:
- Handle inbound customer calls, emails, and chat messages.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Process customer orders, applications, and requests.
- Maintain customer records by updating account information.
- Identify and escalate priority issues per departmental procedures.
- Follow communication procedures, guidelines, and policies.
- Gather customer feedback to help improve service delivery.
- Meet personal and team sales/quality targets.
- Collaborate with team members to share best practices and improve customer satisfaction.
- High school diploma or equivalent; Associate's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Proficiency in English; multilingual abilities are a strong asset.
- Excellent communication and active listening skills.
- Strong organizational and time-management skills.
- Ability to multitask and manage multiple customer interactions simultaneously.
- Familiarity with CRM systems and practices.
- Patience and empathy when dealing with customer issues.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Team Lead - Multilingual
70000 An Thanh
WhatJobs
Posted today
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Job Description
Our client is seeking a dynamic and experienced Customer Support Team Lead to guide and manage their customer service operations. This role is pivotal in ensuring exceptional customer experiences and leading a team of dedicated support professionals. You will be responsible for training, coaching, and motivating your team to achieve performance targets, resolve complex customer issues, and uphold the highest standards of service. The ideal candidate possesses strong leadership skills, a deep understanding of customer service best practices, and a passion for problem-solving. You will also contribute to process improvements and the development of support strategies to enhance customer satisfaction and loyalty.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and manage a team of customer support representatives to ensure high levels of performance and customer satisfaction.
- Monitor team performance, provide regular feedback, and conduct performance reviews.
- Develop and implement training programs for new and existing team members.
- Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
- Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Analyze customer feedback and support metrics to identify areas for improvement in products, services, and support processes.
- Collaborate with other departments, such as Sales and Product Development, to address customer needs and concerns.
- Develop and update support documentation, FAQs, and knowledge base articles.
- Foster a positive and collaborative team environment.
- Stay informed about product updates and industry best practices in customer support.
- Report on team performance and customer support trends to management.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 3 years of experience in customer support, with at least 1 year in a team lead or supervisory role.
- Proven ability to lead, motivate, and manage a customer service team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to handle difficult customer situations with professionalism and empathy.
- Multilingual proficiency is a strong asset.
- Organizational skills and the ability to manage multiple tasks effectively.
- A positive attitude and a commitment to delivering excellent customer service.
This advertiser has chosen not to accept applicants from your region.
2
Remote Bilingual Customer Support Specialist
600000 Pleiku, Gia Lai
WhatJobs
Posted today
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Job Description
Our client is looking for a highly empathetic and skilled Remote Bilingual Customer Support Specialist to provide exceptional service to a diverse international clientele. This fully remote position requires fluency in both English and Vietnamese to assist customers with inquiries, resolve issues, and provide product or service information. You will be a primary point of contact, handling customer interactions via phone, email, and chat, ensuring timely and accurate responses. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong ability to troubleshoot and problem-solve efficiently. You will need to be comfortable working with various communication platforms and customer relationship management (CRM) systems. This role demands a high level of customer focus and the ability to maintain a positive and professional attitude even in challenging situations, all while working from a remote location.
Key responsibilities include:
Required qualifications and skills:
This is a great opportunity to join a growing company and provide vital support to customers, benefiting from the flexibility of remote work.
Key responsibilities include:
- Responding promptly and professionally to customer inquiries via phone, email, and live chat.
- Providing accurate information about products, services, and company policies.
- Troubleshooting and resolving customer issues effectively, escalating complex problems when necessary.
- Maintaining detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identifying and assessing customers' needs to achieve satisfaction and build rapport.
- Guiding clients through troubleshooting processes and product features.
- Proactively identifying opportunities to improve customer experience and processes.
- Gathering customer feedback and relaying it to relevant internal teams for service enhancement.
- Meeting or exceeding key performance indicators (KPIs) for customer service, such as response time, resolution rate, and customer satisfaction scores.
- Continuously updating knowledge of products, services, and industry best practices.
Required qualifications and skills:
- Fluency in both written and spoken English and Vietnamese is mandatory.
- Previous experience in a customer service or call center role is essential.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computers, including navigating multiple applications and CRM software.
- Ability to work independently and manage time effectively in a remote work environment.
- High school diploma or equivalent; some college or a degree is preferred.
- A positive attitude and a genuine desire to help customers.
- Reliable internet connection and a suitable home office setup are required.
- Experience with ticketing systems (e.g., Zendesk, Freshdesk) is a plus.
This is a great opportunity to join a growing company and provide vital support to customers, benefiting from the flexibility of remote work.
This advertiser has chosen not to accept applicants from your region.
3
Remote Bilingual Customer Support Representative
470000 Thuy Van
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and fluent Remote Bilingual Customer Support Representative to assist their growing customer base. This fully remote position requires excellent communication skills in both Vietnamese and English, along with a friendly and helpful demeanor. You will be responsible for addressing customer inquiries, resolving issues, and providing information about products and services via multiple communication channels, including phone, email, and chat. Your role is vital in ensuring a positive customer experience and building strong relationships.
Key Responsibilities:
Qualifications:
This is an exciting opportunity for a customer-oriented individual to contribute to a dynamic team while enjoying the flexibility of a fully remote role.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat in both Vietnamese and English.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints and issues efficiently and empathetically, aiming for first-contact resolution.
- Identify customer needs and help customers navigate information or services.
- Process orders, forms, applications, and requests as needed.
- Maintain customer records by updating account information and logging all interactions in the CRM system.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Adhere to company policies and procedures, ensuring a consistent customer experience.
- Contribute to team effort by accomplishing related results and sharing feedback.
- Meet or exceed individual and team performance targets, including customer satisfaction metrics.
- Proactively identify opportunities to improve customer service processes and user experience.
- Stay updated on company products, services, and promotions.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or call center environment.
- Fluency in both spoken and written Vietnamese and English is essential.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to remain calm and professional in stressful situations.
- Proficiency in using computers, common office software, and CRM systems.
- Ability to multitask and manage time effectively in a remote work setting.
- A patient, customer-centric approach with a passion for service.
- Ability to work independently with minimal supervision.
- Previous experience in a remote customer service role is advantageous.
- Adaptability to learn new systems and processes quickly.
This is an exciting opportunity for a customer-oriented individual to contribute to a dynamic team while enjoying the flexibility of a fully remote role.
This advertiser has chosen not to accept applicants from your region.
4
Remote Bilingual Customer Support Specialist
590000 Pleiku, Gia Lai
WhatJobs
Posted today
Job Viewed
Job Description
Join a dynamic, global team as a Remote Bilingual Customer Support Specialist based out of Pleiku, Gia Lai, VN , but operating entirely from your home office. Our client is a leading innovator in the tech industry, and they are looking for articulate and empathetic individuals to provide top-tier support to their international customer base. You will be the primary point of contact for customers experiencing issues with our products or services, resolving inquiries via phone, email, and live chat. This role demands exceptional problem-solving skills, a patient demeanor, and the ability to communicate complex information clearly and concisely.
Key Responsibilities:
Key Responsibilities:
- Provide first-level support and resolve customer queries efficiently and effectively.
- Troubleshoot technical issues and guide customers through resolution steps.
- Escalate complex issues to appropriate internal teams for further investigation.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Identify and report trends in customer issues to help improve product and service offerings.
- Contribute to the development and maintenance of support documentation and knowledge bases.
- Adhere to service level agreements (SLAs) and customer satisfaction targets.
- Build rapport and lasting relationships with customers through outstanding service.
- Communicate feedback from customers to the relevant departments to drive product improvements.
- Adapt to new tools, technologies, and customer support strategies as they evolve.
- Fluency in both Vietnamese and English (written and spoken) is essential.
- Previous experience in a customer service or technical support role is highly preferred.
- Excellent communication, listening, and interpersonal skills.
- Proficiency in using CRM software and ticketing systems.
- Strong problem-solving and analytical abilities.
- Ability to work independently, manage time effectively, and stay motivated in a remote setting.
- A reliable internet connection and a quiet, dedicated workspace.
- High school diploma or equivalent; a college degree is a plus.
- Experience with cloud-based software or SaaS products is advantageous.
- A proactive approach to identifying and resolving customer needs.
This advertiser has chosen not to accept applicants from your region.
5
Remote Bilingual Customer Support Specialist
910000 Rach Gia, Kien Giang
WhatJobs
Posted today
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Job Description
Our client, a rapidly expanding international e-commerce platform, is seeking a friendly, customer-focused Bilingual Customer Support Specialist to join our fully remote support team. This role is critical in providing exceptional service and assistance to our diverse customer base. As a remote specialist, you will be the first point of contact for customers seeking help with inquiries, technical issues, or order-related matters. Your primary responsibilities will include responding to customer inquiries via phone, email, and live chat in both Vietnamese and English, troubleshooting and resolving customer issues efficiently, documenting customer interactions and feedback, and escalating complex problems to the appropriate departments. You will strive to create positive customer experiences by providing accurate information and timely solutions. The ideal candidate possesses outstanding communication skills in both Vietnamese and English, excellent active listening abilities, and a genuine passion for helping people. Previous experience in customer service, technical support, or a call center environment is highly desirable. Proficiency with CRM software and helpdesk ticketing systems is a plus. You should be a patient, empathetic, and solution-oriented individual with strong organizational skills and the ability to multitask effectively in a remote setting. This role offers the flexibility of remote work, allowing you to contribute your skills from the comfort of your home. We provide comprehensive training and ongoing support to ensure your success. A high school diploma or equivalent is required; further education or certifications in customer service are advantageous. If you are a people-person who thrives on solving problems and making a difference, we want to hear from you.
Location: Remote, supporting customers in the Rach Gia, Kien Giang, VN region.
Location: Remote, supporting customers in the Rach Gia, Kien Giang, VN region.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Customer Support Specialist (Bilingual)
60000 Phan Thiet, Binh Thuan
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Job Description
Join our expanding team as a Remote Customer Support Specialist, providing exceptional service to our global clientele. This fully remote position requires you to be based anywhere with reliable internet access. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing product information through various channels, including email, chat, and phone. We are looking for individuals with outstanding communication skills in both English and Vietnamese, who are passionate about helping others and possess a knack for problem-solving. You will be responsible for managing customer accounts, troubleshooting technical problems, escalating complex issues when necessary, and documenting all interactions accurately in our CRM system. A customer-centric approach, patience, empathy, and the ability to remain calm under pressure are crucial. Prior experience in customer service or technical support is preferred, but comprehensive training will be provided. This role offers a flexible work schedule, allowing you to manage your time effectively from home. You will be expected to:
- Provide high-quality customer support via email, chat, and phone
- Assist customers with product inquiries and troubleshooting
- Resolve customer complaints and issues in a timely and efficient manner
- Maintain accurate records of customer interactions and transactions
- Identify and escalate priority issues to the appropriate teams
- Contribute to the knowledge base with updated information and solutions
- Build strong relationships with customers and enhance their experience
- Meet and exceed key performance indicators for customer satisfaction
- Collaborate with remote team members and supervisors
- Participate in ongoing training to improve product knowledge and support skills
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7
Customer Support Specialist - Bilingual Vietnamese
550000 Hoa Sơn
WhatJobs
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Our client is seeking a dedicated and articulate Customer Support Specialist to join their growing team in **Quy Nhon, Binh Dinh, VN**. This role is perfect for individuals who are passionate about providing exceptional customer service and possess strong communication skills in both Vietnamese and English.
As a Customer Support Specialist, you will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our client's products and services. You will handle a variety of customer interactions across multiple channels, including phone, email, and live chat. Key responsibilities include:
Qualifications:
As a Customer Support Specialist, you will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our client's products and services. You will handle a variety of customer interactions across multiple channels, including phone, email, and live chat. Key responsibilities include:
- Responding promptly and professionally to customer inquiries via phone, email, and chat.
- Troubleshooting and resolving customer issues in a timely and efficient manner.
- Documenting all customer interactions and resolutions accurately in the CRM system.
- Escalating complex issues to the appropriate departments or supervisors when necessary.
- Providing feedback to the team and management on customer concerns and product issues.
- Maintaining a high level of customer satisfaction by offering personalized support and solutions.
- Assisting with customer onboarding and providing product guidance.
- Staying up-to-date with product knowledge and company policies.
Qualifications:
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills in Vietnamese and English.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk systems.
- Ability to multitask and manage time effectively.
- High school diploma or equivalent; further education or certifications are a plus.
- A positive attitude and a customer-centric approach.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Representative - Bilingual (English/Vietnamese)
340000 Thai Binh , Thai Binh
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Our client is seeking a friendly, efficient, and dedicated Customer Support Representative to join their team in Thai Binh, Thai Binh, VN . This role offers a hybrid work arrangement, combining the advantages of remote work with essential in-office collaboration. As a Customer Support Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries across various channels. You will handle customer queries regarding products, services, orders, and technical issues, ensuring customer satisfaction. The ideal candidate will possess excellent communication skills in both English and Vietnamese, a patient and helpful demeanor, and a strong aptitude for problem-solving.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Assist customers with placing orders, tracking shipments, and resolving order-related issues.
- Troubleshoot and resolve basic technical issues or guide customers to appropriate resources.
- Process returns, exchanges, and refunds according to company guidelines.
- Maintain detailed and accurate customer records in the CRM system.
- Escalate complex issues to the appropriate departments for resolution.
- Gather customer feedback and relay it to the relevant teams for service improvement.
- Strive to meet and exceed customer satisfaction targets.
- Participate in ongoing training to enhance product knowledge and customer service skills.
- Handle customer complaints with empathy and professionalism.
- Adhere to all company policies and procedures.
- Fluency in both English and Vietnamese (written and verbal) is essential.
- Previous experience in customer service, call center, or a similar role is preferred.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to think on your feet.
- Proficiency in using computers and standard office software.
- Familiarity with CRM systems is a plus.
- Ability to remain calm and professional under pressure.
- Good organizational skills and attention to detail.
- Must be reliable, punctual, and have a positive attitude.
- High school diploma or equivalent required.
This advertiser has chosen not to accept applicants from your region.
9