175 No Experience jobs in Vietnam
Guest Experience Manager
600000 Phan Thiet, Binh Thuan
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Our client in Phan Thiet, Binh Thuan, VN is seeking an enthusiastic and dedicated Guest Experience Manager to enhance and maintain exceptional service standards within their hospitality establishment. This role is pivotal in creating memorable experiences for guests and ensuring their satisfaction from arrival to departure. Responsibilities include overseeing front desk operations, managing guest relations, and handling customer feedback and service recovery with professionalism and efficiency. You will be responsible for training and motivating front-line staff to deliver outstanding service, implementing service standards, and monitoring guest satisfaction through various feedback channels. Developing and executing initiatives to elevate the overall guest experience, such as personalized services and loyalty programs, will be a key focus. You will work closely with other departments, including F&B, Housekeeping, and Recreation, to ensure a seamless guest journey. The ideal candidate will have a strong background in hospitality management, with a proven track record in customer service and guest relations. Excellent communication, interpersonal, and problem-solving skills are essential. You should possess a keen eye for detail and a passion for delivering superior service. This hybrid role involves significant on-site presence to interact with guests and staff, manage operations directly, and provide hands-on leadership, with opportunities for remote work in strategic planning, data analysis of guest feedback, and staff scheduling. A passion for creating positive and lasting impressions on guests is paramount.
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Resort Experience Coordinator
65000 Nha Trang, Khanh Hoa
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Our client is seeking an enthusiastic and customer-focused Resort Experience Coordinator to enhance guest satisfaction at our beautiful property in Nha Trang, Khanh Hoa, VN . This role is central to creating memorable experiences for our guests, ensuring every aspect of their stay is enjoyable and seamless. You will be responsible for coordinating various guest activities, excursions, and special requests, acting as a primary point of contact for guest inquiries and feedback. The ideal candidate possesses exceptional interpersonal skills, a proactive attitude, and a genuine passion for hospitality. You should be knowledgeable about local attractions and activities to provide recommendations and assist with bookings. Responsibilities include managing guest relations, handling complaints efficiently, and implementing service recovery strategies. This position requires strong organizational skills, attention to detail, and the ability to multitask in a dynamic environment. A background in hospitality or tourism is preferred, along with excellent communication abilities in Vietnamese and English. You will work closely with the front desk, concierge, and other departments to ensure a cohesive guest experience. This is a fantastic opportunity to contribute to a renowned resort destination and make a difference in our guests' holidays.
Key Responsibilities:
Key Responsibilities:
- Coordinate and manage guest activities, tours, and excursions.
- Act as a primary point of contact for guest inquiries and requests.
- Provide personalized recommendations for local attractions and dining.
- Handle guest feedback and resolve complaints effectively.
- Assist with special events and arrangements for guests.
- Maintain knowledge of hotel services and local area offerings.
- Ensure all guest interactions are professional and courteous.
- Collaborate with other departments to fulfill guest needs.
- Track guest satisfaction metrics and identify areas for improvement.
- Proactively anticipate guest needs and offer assistance.
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Guest Experience Manager
20000 Phuong Son
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Our client, a distinguished establishment in the Hospitality & Tourism sector, is seeking a dedicated and service-oriented Guest Experience Manager to enhance the overall guest journey at their premier location in Thai Nguyen, Thai Nguyen, VN . This pivotal role focuses on ensuring every guest receives exceptional service, memorable experiences, and personalized attention. You will be responsible for overseeing front-desk operations, managing guest relations, and resolving any guest issues or complaints with professionalism and efficiency. The ideal candidate will have a passion for hospitality, outstanding interpersonal skills, and a keen eye for detail. Your ability to anticipate guest needs, train and motivate service staff, and implement service improvement initiatives will be key to success. This position involves working closely with various departments, including F&B, Housekeeping, and Activities, to ensure seamless service delivery.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee all aspects of guest services and front-desk operations.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Manage guest relations, including handling inquiries, feedback, and complaints effectively.
- Train and supervise front-desk staff, ensuring adherence to service standards.
- Monitor guest feedback channels and implement service improvement initiatives.
- Coordinate with other departments to ensure a seamless guest experience throughout their stay.
- Conduct regular service quality checks and provide constructive feedback to staff.
- Ensure a welcoming and efficient check-in and check-out process.
- Proactively identify and address guest needs and preferences.
- Maintain a high level of professionalism and knowledge of local attractions and services.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4 years of experience in guest services, front desk management, or a similar role in the hospitality industry.
- Proven experience in managing and motivating service teams.
- Exceptional customer service and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Excellent communication skills in Vietnamese and proficiency in English is a plus.
- Knowledge of hotel management software (PMS) and booking systems.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A genuine passion for delivering outstanding guest experiences.
- Impeccable presentation and a professional demeanor.
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Guest Experience Manager
70000 An Thanh
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Our client, a premier hospitality group, is looking for a passionate and detail-oriented Guest Experience Manager to enhance and uphold exceptional service standards within their globally recognized establishments. This position operates in a fully remote capacity, allowing you to connect with and support various properties and teams without geographical constraints. You will be at the forefront of creating memorable and positive experiences for every guest, ensuring their stays are comfortable, enjoyable, and memorable.
Your core responsibilities will involve developing and implementing guest satisfaction initiatives, managing online reviews and feedback, and devising strategies to address customer concerns promptly and effectively. You will train and mentor hotel staff on service excellence, fostering a culture of hospitality that prioritizes the guest at every touchpoint. This includes designing and refining service protocols, anticipating guest needs, and proactively identifying opportunities to exceed expectations. You will also analyze guest feedback data to identify areas for improvement and implement targeted action plans.
The ideal candidate will possess a minimum of 4 years of progressive experience in hotel management, guest relations, or a similar customer-facing role within the hospitality industry. Exceptional interpersonal, communication, and problem-solving skills are paramount. A strong understanding of customer service principles and best practices in the hospitality sector is required. A Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is highly desirable. If you are a dedicated hospitality professional with a knack for creating outstanding guest experiences and are looking for a flexible, remote-first role where you can make a significant impact on guest satisfaction, this is an ideal opportunity for you. Join our client's innovative team and help shape the future of guest engagement in the hospitality industry.
Your core responsibilities will involve developing and implementing guest satisfaction initiatives, managing online reviews and feedback, and devising strategies to address customer concerns promptly and effectively. You will train and mentor hotel staff on service excellence, fostering a culture of hospitality that prioritizes the guest at every touchpoint. This includes designing and refining service protocols, anticipating guest needs, and proactively identifying opportunities to exceed expectations. You will also analyze guest feedback data to identify areas for improvement and implement targeted action plans.
The ideal candidate will possess a minimum of 4 years of progressive experience in hotel management, guest relations, or a similar customer-facing role within the hospitality industry. Exceptional interpersonal, communication, and problem-solving skills are paramount. A strong understanding of customer service principles and best practices in the hospitality sector is required. A Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is highly desirable. If you are a dedicated hospitality professional with a knack for creating outstanding guest experiences and are looking for a flexible, remote-first role where you can make a significant impact on guest satisfaction, this is an ideal opportunity for you. Join our client's innovative team and help shape the future of guest engagement in the hospitality industry.
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3
Guest Experience Manager
52000 Thuy Van
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Our client is seeking a passionate and customer-focused Guest Experience Manager to oversee and enhance the overall guest experience in Hue, Thua Thien–Hue, VN . This is a hands-on role focused on ensuring every guest receives exceptional service.
As the Guest Experience Manager, you will be responsible for developing and implementing strategies to elevate the guest journey, from arrival to departure. You will lead and train a team of front-line staff, ensuring they embody the company's service standards and are equipped to handle guest needs effectively. Your primary goal will be to create memorable and positive experiences that foster guest loyalty and encourage repeat business.
Key responsibilities include overseeing daily operations of guest services, including front desk, concierge, and guest relations. You will proactively solicit and respond to guest feedback, identifying areas for improvement and implementing solutions. You will manage guest complaint resolution, ensuring issues are addressed promptly and professionally. Developing and maintaining service standards, training programs, and operational procedures will be a crucial part of your role. You will also collaborate with other departments, such as housekeeping, food and beverage, and events, to ensure seamless service delivery across all touchpoints. Monitoring guest satisfaction metrics and reporting on performance will be essential. You will also be involved in creating special guest programs and amenities to enhance the overall experience.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. A minimum of 4 years of experience in hospitality management, with a strong focus on guest services and customer experience, is required. Proven leadership and team management skills, with the ability to motivate and develop staff, are essential. Excellent interpersonal, communication, and problem-solving skills are paramount. A deep understanding of customer service principles and best practices in the hospitality industry is a must. Familiarity with property management systems (PMS) and guest feedback platforms is preferred. A passion for hospitality and a genuine desire to create exceptional guest experiences are key. Join our client and be instrumental in crafting unforgettable stays for their guests.
As the Guest Experience Manager, you will be responsible for developing and implementing strategies to elevate the guest journey, from arrival to departure. You will lead and train a team of front-line staff, ensuring they embody the company's service standards and are equipped to handle guest needs effectively. Your primary goal will be to create memorable and positive experiences that foster guest loyalty and encourage repeat business.
Key responsibilities include overseeing daily operations of guest services, including front desk, concierge, and guest relations. You will proactively solicit and respond to guest feedback, identifying areas for improvement and implementing solutions. You will manage guest complaint resolution, ensuring issues are addressed promptly and professionally. Developing and maintaining service standards, training programs, and operational procedures will be a crucial part of your role. You will also collaborate with other departments, such as housekeeping, food and beverage, and events, to ensure seamless service delivery across all touchpoints. Monitoring guest satisfaction metrics and reporting on performance will be essential. You will also be involved in creating special guest programs and amenities to enhance the overall experience.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. A minimum of 4 years of experience in hospitality management, with a strong focus on guest services and customer experience, is required. Proven leadership and team management skills, with the ability to motivate and develop staff, are essential. Excellent interpersonal, communication, and problem-solving skills are paramount. A deep understanding of customer service principles and best practices in the hospitality industry is a must. Familiarity with property management systems (PMS) and guest feedback platforms is preferred. A passion for hospitality and a genuine desire to create exceptional guest experiences are key. Join our client and be instrumental in crafting unforgettable stays for their guests.
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4
Guest Experience Manager
250000 Phuong Son
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Our client, a renowned luxury hospitality group, is seeking an exceptional Guest Experience Manager to elevate the client journey for their unique properties. This is a fully remote role, offering the opportunity to remotely oversee and enhance guest satisfaction across multiple locations. You will be responsible for developing and implementing strategies to ensure an unparalleled guest experience, from pre-arrival communication to post-stay follow-up. Your focus will be on creating personalized and memorable interactions, proactively addressing guest needs, and resolving any issues with efficiency and grace. Key responsibilities include analyzing guest feedback, identifying areas for improvement, and training front-line staff on best practices in customer service. You will also be involved in developing loyalty programs and crafting bespoke guest services. The ideal candidate will have a strong background in hospitality management, exceptional interpersonal skills, and a deep understanding of luxury service standards. Proven experience in customer relationship management and a passion for creating exceptional experiences are essential. You must be adept at managing remote teams, driving initiatives through virtual communication, and maintaining high standards of service excellence without direct on-site supervision. This role requires creativity, problem-solving abilities, and a commitment to exceeding guest expectations. Join our innovative team and redefine the future of hospitality from your home office, contributing significantly to guest loyalty and brand reputation.
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Guest Experience Manager
53000 Thuy Van
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Our client, a renowned hospitality establishment in the picturesque city of Hue, Thua Thien–Hue, VN , is actively seeking a dynamic and customer-focused Guest Experience Manager. This hybrid role offers a blend of on-site engagement and strategic remote planning, allowing for optimal operational efficiency and strategic development. You will be at the forefront of crafting exceptional guest journeys, ensuring every visitor has a memorable and unparalleled experience. Your primary mission will be to elevate our service standards, foster a welcoming atmosphere, and address guest feedback proactively and effectively.
Key responsibilities include:
Key responsibilities include:
- Developing and implementing innovative guest service strategies to enhance satisfaction and loyalty.
- Managing and training front-line staff to deliver consistently high levels of service, embodying our brand's commitment to excellence.
- Handling guest inquiries, concerns, and complaints with professionalism, empathy, and efficiency, aiming for first-contact resolution.
- Monitoring online reviews and social media channels, responding to feedback and engaging with guests across various platforms.
- Collaborating with various departments, including Food & Beverage, Housekeeping, and Events, to ensure seamless coordination and a unified guest experience.
- Identifying opportunities for service improvement through guest feedback analysis and trend monitoring.
- Creating and implementing personalized guest recognition programs and special amenities.
- Ensuring all guest-facing areas are maintained to the highest standards of presentation and cleanliness.
- Analyzing guest satisfaction data to identify areas of strength and opportunities for growth.
- Staying abreast of industry trends and best practices in hospitality management and customer service.
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Guest Experience Manager
550000 Hoa Sơn
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Our client is seeking a dynamic and experienced Guest Experience Manager to oversee and elevate the service standards within their hospitality portfolio. This is a fully remote, strategic role requiring exceptional communication and leadership skills to manage a distributed team across various locations. The ideal candidate will be adept at developing and implementing innovative guest engagement strategies, ensuring a seamless and memorable experience for every visitor.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive guest service strategies that align with the company's brand values and objectives.
- Lead and mentor a team of remote hospitality professionals, fostering a culture of excellence and continuous improvement.
- Monitor guest feedback channels, analyze trends, and proactively address any issues or concerns to enhance satisfaction.
- Collaborate with various departments, including marketing and operations, to create integrated guest experiences.
- Design and execute loyalty programs and special initiatives to increase repeat business and customer advocacy.
- Stay abreast of industry best practices and emerging trends in hospitality management and customer experience.
- Manage budgets related to guest services and amenities, ensuring cost-effectiveness without compromising quality.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Utilize technology and digital platforms to enhance guest communication and service delivery.
- Represent the company at virtual industry events and networking opportunities.
- Proven track record in hospitality management, with a focus on guest relations and service quality.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Exceptional interpersonal and communication skills, with the ability to engage effectively with diverse stakeholders.
- Strong leadership and team management capabilities, particularly in a remote setting.
- Proficiency in customer relationship management (CRM) software and other relevant hospitality technologies.
- Adept at problem-solving and decision-making under pressure.
- Creative and strategic thinker with a passion for delivering outstanding guest experiences.
- Must be highly organized and possess excellent time management skills.
- Comfortable working independently and as part of a remote team.
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7
Guest Experience Manager
27000 Nam Dinh , Nam Dinh
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Our client is seeking a passionate and detail-oriented Guest Experience Manager to oversee and enhance the overall guest journey within their esteemed hospitality establishment. This fully remote role offers the exciting challenge of innovating and implementing strategies that elevate guest satisfaction and loyalty across all touchpoints. You will be responsible for developing and executing comprehensive guest engagement programs, analyzing guest feedback to identify areas for improvement, and ensuring the highest standards of service are consistently met. This includes designing and managing personalized guest experiences, resolving guest issues promptly and effectively, and training staff on best practices in customer service. The ideal candidate will have a deep understanding of the hospitality industry, a proactive approach to problem-solving, and a keen eye for detail. You should be adept at leveraging technology to improve guest interactions and streamline operations. Strong leadership, communication, and interpersonal skills are essential for collaborating with various departments and ensuring a cohesive guest experience. Your ability to anticipate guest needs and create memorable stays will be key to your success. This position requires a bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field, coupled with significant experience in customer service management within the hospitality sector. If you are dedicated to creating exceptional guest experiences and driving service excellence, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Manage and analyze guest feedback to identify service improvement opportunities.
- Oversee the guest experience from pre-arrival to post-departure.
- Train and mentor front-line staff on customer service excellence.
- Handle guest complaints and concerns with professionalism and efficiency.
- Create and implement personalized guest recognition programs.
- Collaborate with marketing and operations teams to align guest experience initiatives.
- Monitor industry trends and best practices in guest service.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Proven experience in guest relations or customer service management within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Knowledge of hotel management systems and customer feedback platforms.
- Ability to work independently in a remote environment.
- Passion for delivering exceptional customer service.
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Remote Experience Manager
60000 Pleiku, Gia Lai
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Our client, a premier hospitality group, is seeking an innovative and customer-focused Remote Experience Manager to enhance their digital guest engagement strategies. This fully remote role is perfect for a creative professional who excels at crafting memorable online experiences. You will be responsible for developing and implementing initiatives that foster guest loyalty and satisfaction across all digital touchpoints. The ideal candidate will have a strong background in hospitality, digital marketing, and a passion for creating exceptional customer journeys.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and execute strategies to enhance the digital guest experience for a global clientele.
- Manage and optimize the company's online presence across various platforms, including social media, websites, and review sites.
- Create engaging digital content and campaigns that reflect the brand's unique offerings and values.
- Monitor online guest feedback and respond promptly and professionally to inquiries and reviews.
- Collaborate with marketing, operations, and IT teams to ensure a cohesive and positive guest experience.
- Analyze website traffic, social media engagement, and guest feedback data to identify trends and areas for improvement.
- Implement loyalty programs and personalized offers to drive repeat business and guest satisfaction.
- Stay up-to-date with the latest trends in digital marketing, customer experience, and the hospitality industry.
- Organize and manage virtual events and online community initiatives.
- Develop and maintain strong relationships with online travel agencies and industry partners.
- Identify opportunities to leverage technology to enhance guest interactions and streamline processes.
- Report on key performance indicators related to guest satisfaction, engagement, and online reputation.
Qualifications:
- Bachelor's degree in Hospitality Management, Marketing, Communications, or a related field.
- Minimum of 4 years of experience in hospitality, customer experience management, or digital marketing.
- Proven ability to create compelling digital content and manage social media platforms.
- Strong understanding of SEO, SEM, and digital analytics tools.
- Excellent written and verbal communication skills.
- Exceptional customer service orientation and problem-solving abilities.
- Proficiency in content management systems (CMS) and CRM software.
- Experience with online reputation management tools is a plus.
- Creative thinker with a passion for delivering outstanding guest experiences.
- Must be able to work independently and manage time effectively in a remote setting.
- Demonstrated ability to adapt to a fast-paced, evolving digital landscape.
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