903 Online Retail jobs in Vietnam
Senior E-commerce Operations Manager
100000 An Cu, An Giang
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Our client , a rapidly growing player in the retail sector, is seeking a highly organized and results-oriented Senior E-commerce Operations Manager to oversee its online sales channels. This is a critical, fully remote role demanding expertise in e-commerce logistics, inventory management, and customer experience optimization. You will be instrumental in ensuring the seamless operation of our client's online store, from order fulfillment to website performance. Key responsibilities include managing day-to-day e-commerce operations, developing and implementing strategies to improve conversion rates and average order value, and optimizing inventory levels to minimize stockouts and overstock. You will also be responsible for overseeing customer service operations related to online sales, managing third-party logistics (3PL) partners, and ensuring the efficient processing of orders and returns. This role requires a deep understanding of e-commerce platforms, payment gateways, and shipping solutions. The ideal candidate will possess strong analytical skills, proficiency in data analysis tools, and a proven ability to troubleshoot and resolve operational challenges in a fast-paced digital environment. Excellent project management skills and the ability to manage multiple priorities effectively are essential. We are looking for a proactive leader who can identify opportunities for process improvement and implement innovative solutions to enhance the online customer journey. This position offers the flexibility of working remotely while playing a pivotal role in shaping the future of our client's retail presence. You will collaborate closely with marketing, IT, and customer support teams to ensure a unified and positive customer experience across all touchpoints. We value individuals who are driven, adaptable, and committed to achieving operational excellence in the digital retail space. Join us to make a tangible impact on our online business from the comfort of your home office.
Responsibilities:
Responsibilities:
- Manage all aspects of e-commerce operations, including order processing, fulfillment, and inventory management.
- Develop and implement strategies to optimize website performance, conversion rates, and customer experience.
- Oversee relationships with logistics partners and ensure efficient shipping and delivery.
- Analyze sales data and operational metrics to identify areas for improvement and growth.
- Manage customer service inquiries and issues related to online orders.
- Ensure compliance with all relevant e-commerce regulations and best practices.
- Collaborate with cross-functional teams to support product launches and promotional campaigns.
- Implement and manage e-commerce platforms and related technologies.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 5+ years of experience in e-commerce operations management.
- Proven experience with e-commerce platforms (e.g., Shopify, Magento) and ERP systems.
- Strong understanding of online retail best practices, logistics, and supply chain management.
- Excellent analytical, problem-solving, and project management skills.
- Proficiency in data analysis and reporting tools.
- Ability to work independently and manage responsibilities in a remote setting.
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Retail Store Manager
20000 Haiphong , Haiphong
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We are looking for an enthusiastic and results-driven Retail Store Manager to lead our team in Hai Phong. This is a fully remote position, focused on managing online sales operations, customer service, inventory oversight, and team performance through digital channels. You will be responsible for ensuring a seamless and positive shopping experience for our customers online, driving sales, and maintaining brand standards. This role requires strong leadership and digital operations management skills.
Key Responsibilities:
Qualifications:
This is an exciting opportunity for a seasoned retail professional to manage and grow our online presence from a remote location.
Key Responsibilities:
- Oversee all aspects of online retail operations, including order processing, customer service, and fulfillment coordination.
- Develop and implement strategies to drive online sales and customer engagement.
- Manage and motivate a remote team of sales associates and customer service representatives.
- Monitor online store performance, analyze sales data, and identify areas for improvement.
- Ensure efficient inventory management and stock control for online orders.
- Handle customer inquiries, feedback, and complaints promptly and professionally via digital channels.
- Maintain visual merchandising standards for online product displays.
- Develop and execute online marketing and promotional campaigns in coordination with the marketing team.
- Train and coach team members on product knowledge, sales techniques, and customer service best practices.
- Ensure compliance with company policies and procedures.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 4 years of experience in retail management, with a strong focus on online or e-commerce operations.
- Proven experience in managing and leading remote teams.
- Excellent customer service, communication, and interpersonal skills.
- Strong understanding of retail sales principles and online merchandising.
- Proficiency in e-commerce platforms, CRM software, and digital marketing tools.
- Ability to analyze sales data and translate insights into actionable strategies.
- Results-oriented with a passion for achieving sales targets.
- Adaptable and able to thrive in a fast-paced, remote work environment.
- Experience in the Vietnamese retail market is a plus.
This is an exciting opportunity for a seasoned retail professional to manage and grow our online presence from a remote location.
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E-commerce Operations Manager
60000 Phan Thiet, Binh Thuan
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Our client is seeking a highly organized and efficient Remote E-commerce Operations Manager to oversee all aspects of their online sales operations. This fully remote position requires a strategic thinker with a strong understanding of e-commerce logistics, inventory management, and order fulfillment. You will be responsible for ensuring a smooth and seamless customer experience from order placement to delivery. Key duties include managing the e-commerce platform, optimizing website performance, and implementing strategies to improve conversion rates and customer satisfaction. You will oversee inventory levels, manage supplier relationships, and coordinate with third-party logistics providers to ensure timely and accurate order fulfillment. The ideal candidate will have proven experience in e-commerce operations, strong analytical skills, and proficiency with e-commerce management software. You will be responsible for monitoring key operational metrics, identifying bottlenecks, and implementing process improvements to enhance efficiency. Excellent communication and problem-solving skills are essential for coordinating with internal teams and external partners. This role demands a proactive approach to problem-solving and a commitment to continuous improvement in the fast-paced world of online retail. Experience in managing a remote team and a solid understanding of digital marketing principles relevant to e-commerce are highly valued.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage day-to-day e-commerce operations, including website maintenance and order processing.
- Oversee inventory management and ensure accurate stock levels.
- Coordinate with third-party logistics (3PL) providers for efficient order fulfillment and shipping.
- Monitor and analyze key e-commerce performance metrics (e.g., conversion rates, AOV, fulfillment times).
- Implement strategies to improve website user experience and optimize conversion rates.
- Manage supplier relationships and ensure timely procurement of goods.
- Develop and implement operational policies and procedures to enhance efficiency.
- Handle customer service inquiries related to orders, shipping, and returns.
- Ensure compliance with e-commerce regulations and best practices.
- Identify and implement process improvements to streamline operations and reduce costs.
Qualifications:
- Proven experience in e-commerce operations management.
- Strong understanding of online retail, order fulfillment, and inventory management.
- Proficiency with e-commerce platforms (e.g., Shopify, Magento) and related tools.
- Excellent analytical, problem-solving, and organizational skills.
- Experience with third-party logistics (3PL) providers.
- Strong communication and interpersonal skills, with the ability to manage remote teams.
- Familiarity with digital marketing principles relevant to e-commerce.
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
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2
Remote Social Media Manager & E-commerce Growth Specialist
710000 My Tho, Tien Giang
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Our client is seeking a dynamic and results-driven Remote Social Media Manager & E-commerce Growth Specialist to elevate their online presence and drive sales through digital channels. This fully remote position requires a strategic thinker with a proven track record in social media marketing, content creation, and e-commerce optimization. You will be responsible for developing and executing comprehensive social media strategies, managing online communities, driving traffic to e-commerce platforms, and implementing tactics to increase conversion rates and customer engagement.
Responsibilities:
Responsibilities:
- Develop and implement innovative social media strategies across various platforms (e.g., Facebook, Instagram, TikTok, LinkedIn, Twitter) to enhance brand visibility and engagement.
- Create compelling and high-quality content, including graphics, videos, and written copy, tailored for different social media channels and target audiences.
- Manage the day-to-day operations of social media accounts, including scheduling posts, monitoring conversations, and responding to comments and messages.
- Drive traffic and sales to our e-commerce website through targeted social media campaigns, paid advertising, and influencer collaborations.
- Analyze social media performance metrics and e-commerce data to identify trends, measure ROI, and optimize strategies for growth.
- Implement SEO best practices on social media profiles and e-commerce product pages to improve search visibility.
- Develop and execute email marketing campaigns to nurture leads and drive customer retention.
- Monitor competitor activities and industry trends to identify new opportunities and stay ahead of the curve.
- Collaborate with the marketing team to ensure brand consistency and alignment of social media efforts with broader marketing initiatives.
- Manage social media advertising budgets and campaigns, optimizing for performance and cost-efficiency.
- Foster community growth and engagement by interacting with followers, running contests, and creating interactive content.
- Track and report on key performance indicators (KPIs) related to social media reach, engagement, website traffic, and e-commerce sales.
- Stay updated on the latest social media tools, platforms, and algorithm changes.
- Provide insights and recommendations for improving the overall e-commerce customer experience.
- Manage online reputation and address customer inquiries or feedback effectively across platforms.
- Bachelor's degree in Marketing, Communications, Digital Media, or a related field.
- Minimum of 4-6 years of experience in social media management and e-commerce growth strategies.
- Proven success in developing and executing effective social media campaigns that drive engagement and conversions.
- Strong understanding of e-commerce principles, digital marketing, SEO, and content marketing.
- Proficiency with social media management tools (e.g., Hootsuite, Buffer), analytics platforms (e.g., Google Analytics), and e-commerce platforms (e.g., Shopify, WooCommerce).
- Excellent copywriting, editing, and content creation skills, with a strong portfolio of social media work.
- Experience with paid social media advertising (e.g., Facebook Ads Manager).
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Strong organizational and project management skills, with the ability to manage multiple projects simultaneously in a remote setting.
- Creative thinking and a passion for digital storytelling.
- Excellent communication and interpersonal skills.
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Remote E-commerce Platform Manager
45000 Hoang Hoa
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We are seeking a skilled and visionary Remote E-commerce Platform Manager for our client, a rapidly growing online retail business based in **Thanh Hoa, Thanh Hoa, VN**. This is a critical, fully remote position responsible for overseeing the strategy, development, and performance of the company's e-commerce platform. You will play a pivotal role in driving online sales, enhancing user experience, and ensuring the platform is optimized for conversions. Your responsibilities will include managing all aspects of the e-commerce website, from product catalog management and content optimization to checkout process improvements and site functionality. You will collaborate closely with marketing, IT, and customer service teams to execute campaigns, resolve technical issues, and implement new features. Key duties involve analyzing website traffic and sales data, identifying trends, and making data-driven recommendations for improvements. You will also be responsible for A/B testing, conversion rate optimization (CRO), and staying current with e-commerce best practices and emerging technologies. The ideal candidate will have a proven track record of success in managing and growing e-commerce platforms, with a strong understanding of SEO, SEM, and digital marketing principles. Excellent analytical, problem-solving, and project management skills are a must. You should be proficient in e-commerce platforms (e.g., Shopify, Magento, WooCommerce), CMS, and analytics tools (e.g., Google Analytics). A strategic mindset, coupled with a hands-on approach, is crucial for this role. If you are passionate about digital commerce and have a knack for creating seamless online shopping experiences, this remote opportunity is perfect for you. You will work in a collaborative virtual environment, contributing directly to the success of our client's online presence. This role requires strong communication skills, particularly in a remote setting, to effectively coordinate with cross-functional teams. Your expertise will shape the future of our client's digital footprint and drive significant business growth. Embrace this chance to lead our client's e-commerce vision from anywhere in the world, impacting their global reach and customer engagement.
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4
Retail Store Manager
400000 Nam Dinh , Nam Dinh
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Join our vibrant retail team as a Store Manager in Nam Dinh, Nam Dinh, VN . This exciting role offers a blend of in-store leadership and strategic oversight, requiring a presence on the floor to guide customer interactions and team performance, while also allowing for flexible remote work to focus on operational planning and analysis. You will be responsible for overseeing all daily operations of the retail store, including managing staff, ensuring excellent customer service, and driving sales performance. Your duties will include recruiting, training, and motivating the sales team to meet and exceed targets. You'll also manage inventory levels, ensuring product availability and minimizing shrinkage. This role involves visual merchandising to create an appealing store environment and implementing marketing initiatives to attract customers. Financial responsibilities include managing the store's budget, controlling expenses, and analyzing sales data to identify trends and opportunities for growth. Exceptional customer engagement is paramount, fostering a positive shopping experience that encourages repeat business. You will also handle customer complaints and resolve issues promptly and professionally. The ideal candidate will have proven retail management experience, strong leadership skills, excellent communication abilities, and a passion for the retail industry. This position offers a fantastic opportunity to shape the success of our retail presence.
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5
Remote Senior E-commerce Operations Manager
550000 Hoa Sơn
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Our client is seeking a highly motivated and experienced Senior E-commerce Operations Manager to join their dynamic team. This fully remote position is crucial for overseeing and optimizing our client's online retail operations. You will be responsible for managing all aspects of the e-commerce supply chain, from inventory management and order fulfillment to shipping and returns. Your expertise will be vital in ensuring a seamless and efficient customer experience. Key responsibilities include developing and implementing operational strategies to improve efficiency, reduce costs, and enhance customer satisfaction. You will also manage relationships with third-party logistics providers, oversee warehouse operations remotely, and ensure compliance with all relevant regulations. The ideal candidate will have a proven track record in e-commerce operations, strong analytical skills, and the ability to lead and inspire a remote team. You should be adept at using e-commerce platforms and ERP systems, with a keen eye for detail and a problem-solving mindset. This role requires excellent communication and interpersonal skills, as you will collaborate with various departments, including marketing, sales, and customer service, to achieve business objectives. Strategic planning for scaling operations, forecasting demand, and managing operational budgets will also be part of your remit. We are looking for a proactive individual who can identify and implement process improvements, leverage technology to streamline workflows, and drive continuous improvement within the e-commerce ecosystem. A background in retail management or supply chain logistics is highly preferred. Join us and play a pivotal role in shaping the future of our client's online presence from the comfort of your own home. We are excited to find a dedicated professional who thrives in a remote-first environment and is passionate about delivering exceptional results in the retail sector.
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Senior Retail Operations Analyst
70000 An Thanh
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Ho Chi Minh City, Ho Chi Minh, VN
Our client, a prominent retail organization, is seeking a highly analytical and results-driven Senior Retail Operations Analyst to join their dynamic team. This fully remote position offers the flexibility to work from anywhere. You will be instrumental in analyzing sales data, optimizing store performance, and identifying opportunities to enhance operational efficiency across our retail network. This role requires a strong understanding of retail metrics, data analysis techniques, and a passion for driving business improvements.
Key Responsibilities:
Qualifications:
Our client, a prominent retail organization, is seeking a highly analytical and results-driven Senior Retail Operations Analyst to join their dynamic team. This fully remote position offers the flexibility to work from anywhere. You will be instrumental in analyzing sales data, optimizing store performance, and identifying opportunities to enhance operational efficiency across our retail network. This role requires a strong understanding of retail metrics, data analysis techniques, and a passion for driving business improvements.
Key Responsibilities:
- Analyze sales performance data, identify trends, and provide actionable insights to improve revenue and profitability across all stores.
- Develop and monitor key performance indicators (KPIs) related to store operations, inventory management, and customer experience.
- Create regular reports and dashboards to communicate performance insights to management and cross-functional teams.
- Conduct in-depth analysis of store operations to identify areas for improvement in efficiency, cost reduction, and process optimization.
- Collaborate with regional managers and store teams to implement operational best practices and address performance challenges.
- Support the development and rollout of new operational initiatives and strategies.
- Analyze inventory levels, turnover rates, and stockout data to optimize stock management and minimize waste.
- Conduct market research and competitive analysis to identify industry trends and opportunities for growth.
- Develop financial models and forecasts to support strategic decision-making.
- Provide training and support to store staff on operational procedures and data analysis tools.
Qualifications:
- Bachelor's degree in Business Administration, Finance, Statistics, Economics, or a related field.
- Minimum of 5 years of experience in retail analytics, operations analysis, or a similar role.
- Proven ability to analyze large datasets and translate findings into actionable business recommendations.
- Proficiency in data analysis tools such as Excel (advanced), SQL, and business intelligence software (e.g., Tableau, Power BI).
- Strong understanding of retail KPIs, sales metrics, and inventory management principles.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Strong written and verbal communication skills, with the ability to present complex information clearly.
- Ability to work independently, manage multiple projects, and meet deadlines in a remote setting.
- Experience with retail POS systems and inventory management software is a plus.
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Store Manager, High-End Fashion Retail
100000 An Cu, An Giang
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Our client, a distinguished name in high-end fashion retail, is searching for a dynamic and customer-centric Store Manager to lead their operations. This is a unique opportunity to manage a store entirely remotely, focusing on strategic oversight and team development. As the Store Manager, you will be responsible for all aspects of store performance, including sales generation, visual merchandising, inventory management, and delivering an exceptional customer experience. You will lead, train, and motivate a remote sales team, fostering a culture of excellence and clienteling. Your duties will involve setting sales targets, analyzing sales data, implementing strategies to drive foot traffic (if applicable) and online engagement, and ensuring brand standards are upheld across all touchpoints. You will also manage operational budgets, control expenses, and ensure compliance with company policies and procedures. The ideal candidate will have a passion for fashion, a strong understanding of retail management, and proven experience in exceeding sales targets. Exceptional interpersonal and communication skills are essential for building strong relationships with customers and motivating a remote team. A proactive approach to problem-solving and the ability to thrive in a fast-paced, remote environment are key requirements. This role offers a significant opportunity to impact the success of a premium retail brand through strategic leadership and a focus on exceptional client service.
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Senior Retail Operations Manager
530000 My Tho, Tien Giang
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Our client is seeking a dynamic and experienced Senior Retail Operations Manager to oversee and optimize retail store performance. This role offers a hybrid work model, blending on-site operational oversight with remote strategic planning. You will be responsible for managing store operations, ensuring exceptional customer service, driving sales, and maintaining brand standards across multiple retail locations. The ideal candidate will possess strong leadership abilities, a deep understanding of retail dynamics, and a passion for customer satisfaction. You will be instrumental in achieving sales targets and enhancing the overall customer experience.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee day-to-day operations of retail stores, ensuring efficiency and compliance with company policies.
- Develop and implement strategies to maximize sales, profitability, and customer satisfaction.
- Manage store staff, including hiring, training, performance management, and scheduling.
- Monitor inventory levels and implement effective inventory control measures.
- Ensure visual merchandising standards are met and maintained across all locations.
- Analyze sales data and market trends to identify opportunities for growth and improvement.
- Manage operational budgets and control expenses.
- Implement customer service initiatives to enhance the customer shopping experience.
- Ensure all stores adhere to health, safety, and security regulations.
- Collaborate with marketing and merchandising teams to execute promotional campaigns and product launches.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
- Minimum of 5 years of experience in retail management, with a strong track record in operations.
- Proven experience in managing multiple retail locations or a large retail store.
- Excellent leadership, team management, and motivational skills.
- Strong understanding of retail sales principles, merchandising, and inventory management.
- Proficiency in retail management software and POS systems.
- Exceptional customer service skills and a customer-centric approach.
- Ability to analyze data and make informed business decisions.
- Strong communication, interpersonal, and problem-solving skills.
- Willingness to travel to retail locations as needed.
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