1 846 Operations Lead jobs in Vietnam

JOB DESCRIPTION

• Responsible for executing import and export operations for freight forwarding, including booking, loading, trucking, customs declaration, and preparing various foreign trade documents;
• Follow up with freight forwarders and arrange reasonable shipment schedules based on needs; handle matters related to shipments from dispatch to pickup and other tasks assigned by superiors;
• Track the transit status of each shipment, communicate promptly with the business team, and resolve related issues;
• Organize and file documents and other related tasks.

REQUIREMENTS

• College diploma (or above), preferably in international trade, foreign trade English, logistics, or related fields;
• Previous experience in a freight forwarding company;
• Familiar with basic office software operations and able to read English emails;
• Quick-thinking, adaptable, detail-oriented, with a strong customer service mindset and excellent interpersonal communication skills;
• Proficient in computer operations, meticulous, patient, and highly responsible;
• English level B or above.

BENEFITS

• Salary: salary negotiable;
• Full participation in Social Insurance, Health Insurance, and Unemployment Insurance;
• 12 days of annual leave per year;
• 13th-month salary, participation in Team Building, Year End Party, etc.;
• Working in a dynamic and youthful environment, with high opportunities for career advancement.

APPLICATION

• Send your CV to the email with the subject (Operations) - Your Name;
• Contact directly on Zalo: Ms. Giang;
• Working hours: 9:00 - 18:00, Monday - Friday.

OVERVIEW

Olala MCN is scaling its commerce operations across 200+ brands with hybrid fulfillment models (in-house and brand self-fulfillment). We are seeking an
Operations Manager
to lead order management, warehouse operations, and fulfillment efficiency, ensuring seamless customer experience and brand satisfaction.

KEY RESPONSIBILITIES

• Order Management & OMS
  : Oversee daily order flow from multiple sales channels (Shopee, Lazada, TikTok, D2C), ensure accurate routing across fulfillment sources.
• Warehouse & Inventory Control
  : Manage inbound/outbound logistics, stock accuracy, safety stock planning, and coordinate with brand warehouses.
• Fulfillment & SLA
  : Ensure on-time and cost-effective fulfillment, monitor KPIs (OTD, cancellation, return rate, inventory accuracy).
• Process Optimization
  : Design SOPs for multi-warehouse operations, drive automation with Haravan/OMS integration, reduce operational friction.
• Team & Vendor Management
  : Lead operations team (order processing, warehouse staff), manage vendor performance, negotiate service levels.
• Cross-functional Collaboration
  : Work with eCommerce, marketing, and finance teams to forecast demand, align campaign execution, and control costs.

QUALIFICATIONS

• 4–6 years' experience in
  eCommerce operations, supply chain, or logistics
  , ideally with marketplace and D2C integration.
• Strong knowledge of
  OMS/WMS systems
  , warehouse operations, and eCommerce fulfillment standards.
• Analytical and process-driven mindset, with proven ability to scale operations.
• Leadership skills to manage teams and vendors under pressure.
• Fluent in Vietnamese and English (written & verbal)

Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?

Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us

POSITION: Accounting Service Team Lead

WHO WE ARE:

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.

WHAT YOU WILL BE DOING:

Team Management & Leadership

• Lead, coach, and develop a team of accounting staff to achieve performance goals.
• Conduct regular team meetings to review priorities, workload, and results.
• Prepare weekly, monthly, and quarterly team performance and efficiency reports.
• Partner with senior management to align operational objectives with company goals.
• Support recruitment, onboarding, training, and development of team members in collaboration with HR.
• Address performance and engagement issues constructively, involving HR and management as needed.
• Foster a culture of accountability, adaptability, and continuous improvement.

Accounting & Finance

• Oversee day-to-day accounting operations, including accounts receivable and accounts payable.
• Manage payment applications, reconciliations, billing, collections, and vendor support activities.
• Resolve discrepancies and provide first-level issue support for accounting-related inquiries.
• Support audits, financial reporting, and other client-required accounting tasks.
• Analyze accounting processes, recommend improvements, and identify opportunities for automation.
• Serve as a point of escalation for accounting issues, working closely with clients to resolve concerns effectively and in a timely manner.

WHAT WE ARE LOOKING FOR:

Qualifications

Must have:

• Bachelor's degree in accounting, Finance, Economics, or Management (Accounting/Finance preferred).
• At least 5 years of professional experience, including 2+ years in a team leadership role.
• Strong knowledge of accounting principles, AR/AP processes, and reconciliations.
• Advanced Microsoft Excel skills (pivot tables, lookups, reporting, analysis).
• Excellent written and verbal English communication skills.
• Amenable to work on a night shift.

Nice to have:

• CPA, CMA, or equivalent professional certification.
• Experience in a BPO or shared service environment.
• Background in process optimization, automation, or system implementation.

Work Behavior

• Strong leadership and coaching skills, with the ability to inspire and motivate teams.
• Ability to adapt quickly to changing priorities, client needs, and evolving processes.
• Exceptional problem-solving, analytical, and decision-making abilities.
• High attention to detail, accuracy, and accountability.
• Effective time management with the ability to balance multiple priorities.
• Client-focused mindset with the ability to build strong relationships and manage escalations effectively.
• Ethical, responsible, and committed to continuous learning.

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

• A competitive monthly salary based on your ability
• 13th month Tet bonus & bi-annual performance bonus
• Annual salary review
• Attractive employee awards: Employee of Year, Semi-Annual outstanding employee
• Social insurance and healthcare insurance upon Vietnam Labor Code
• PTI insurance package, and annual health check
• An English-speaking environment
• An open culture that spurs creativity, innovation, and inclusivity
• A variety of training courses for your career development
• Diverse activities to foster relationships, including company trips, year-end party, employees' birthdays
• An open-space office, a cafeteria, and a range of modern equipment
• Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)

WORK LOCATION: The District Tower, 159C De Tham Street, Cau Ong Lanh Ward, HCMC

WORKING HOURS: 9PM – 6AM (Mon – Fri).

We welcome talents to apply by Clicking "APPLY" button below

At Innovature, we are proud to be an equal opportunities employer.

We believe in making decisions about our employees' careers based solely on their ability to perform and grow within their roles , regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.

We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.

Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.

Find out about our company's life here:

Youtube: innovatureconsulting1685

Fanpage:

Tiktok: @lifeatinnovature

Linkedin: innovature-consulting

Job Type: Full-time

Pay: Up to 25,000,000₫ per month

Application Question(s):

• How would you describe your English proficiency?
• When can you start?
• Your salary expectation (gross/month):

Experience:

• Operations: 4 years (Required)

• Oversee and optimize daily operational activities.
• Develop and implement strategic operational plans.
• Monitor and analyze key performance indicators (KPIs) to identify trends and areas for improvement.
• Lead process improvement initiatives and drive operational efficiency.
• Collaborate with department heads to ensure effective resource allocation and workflow management.
• Manage operational budgets and identify cost-saving opportunities.
• Implement and enforce company policies and procedures.
• Report on operational performance to senior management.
• Foster a culture of continuous improvement and operational excellence.
• Manage change initiatives and ensure smooth transitions.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in operations management or a similar role.
• Proven track record in process improvement and operational efficiency.
• Strong analytical and problem-solving skills.
• Excellent leadership, communication, and interpersonal skills.
• Experience with project management and data analysis tools.
• Ability to work effectively in a hybrid work environment.

Position Overview

Role Focus:
Lead product operations for the Overseas Business Division with a clear mission to standardize, optimize, and scale operations across multiple countries.

Strategic Importance: A critical leadership role in driving both operational efficiency and business growth internationally.

Challenge: Bridging fragmented, localized workflows into a cohesive, scalable global operations system.

Key Responsibilities

Promotion of standardization and optimization of operational processes:

• Analyze product operations in each country in detail and identify current issues.
• Develop operational flows and definitions, and draft workflows.
• Work closely with related teams (product, development, sales, accounting, etc.) to promote standardization and optimization of operational processes.
• Lead the improvement of various operational processes, including inventory management, product management, customer support, and accounting coordination.
• Identification and resolution of operational issues:
• Monitor daily operational status and actively identify potential issues and inefficiencies.
• For identified issues, determine root causes and consider and propose practical solutions.
• Lead the implementation of solutions and maintain a continuous improvement cycle while verifying effectiveness.

Management and support of operations staff in each country:

• Support the work of operations staff in each country and provide instructions, guidance, and training to maximize their performance.
• Establish a monitoring system for operations staff in each country to track progress and identify issues.
• Build good relationships with operations staff in each country and promote collaboration through smooth communication.
• Support the incorporation of operational definition quality as an evaluation criterion in the assessment system for operations staff in each country, and contribute as one of the evaluators.
• Product understanding and improvement proposals:
• Develop a deep understanding of each of our products and make improvement proposals from an operational perspective.
• Collaborate with the product team to contribute to product improvements that consider operational ease.

Reporting and coordination with stakeholders:

• Create regular reports on operational status, issues, and improvement measures, and share them with management and related teams.
• Maintain close coordination with each team in the Overseas Business Division and with the Japanese headquarters to promote the development of an operational system from a global perspective.

Requirements:

• More than 5 years of practical experience in product operations in multinational environments, including overseas locations, or equivalent roles.
• Rich experience in defining, standardizing, and optimizing operational processes.
• Experience leading the entire process from identifying operational issues to considering solutions, implementation, and effectiveness verification.
• Experience in managing or developing team members as a team leader or in an equivalent position (direct management experience is not required, but teaching and development experience is valued).
• High communication skills and EQ that enable smooth communication and relationship building with members from different cultural backgrounds.
• Logical thinking and problem-solving abilities.
• High level of ownership and strong commitment to standardizing operations and strengthening systems across overseas organizations.
• Business-level or higher English proficiency (reading, writing, conversation). Japanese language ability is a plus.

Preferred (Nice-to-Have)

• Experience in startups or high-growth companies
• Project management background
• Data-driven decision making
• Experience with SaaS or E-Commerce platforms

What we offer:

Benefit:

• At least 15 AL days/year (including 3 days for summer) +1 day AL for every work anniversary (maximum 5 days)
• Full salary insurance coverage with Private health insurance package
• Allowed flexible working hours with Flexible day-off request
• Salary review TWICE a year
• Equipment provided includes Macbook and widescreen monitor
• 13-month bonus + Tet bonus
• Annual heath check at D.Y.M Center
• Transportation fee per month

Culture:

• Welcome gift with giftee T-shirt & stickers
• Ergonomic chairs applied to all employees
• Flexible working areas between office area & playing area
• Access to PS games/ board game during leisure time, free snack / tea/ coffee
• Oversea company trip / Monthly Company e-Gift / Birthday Gifts
• Monthly lunch / dinner / team gathering

Development & Career Growth:

• Dev Training Benefit: AWS Sandbox environment for individual
• Company-sponsored professional training courses
• Opportunity to greatly improve English skills from joining weekly English classes & Japanese classes
• Dev-sponsored AI systems while working

Mô tả công việc:

(Mức lương: Thỏa thuận)

1. Financial & profit management:

2. Budgeting, growth planning, and profit optimization, P&L Management.

3. Monitor and report sales figures, customer metrics on a daily, monthly, and quarterly basis.

4. Take full responsibility for the profit and loss (P&L) of the assigned stores.

5. Team development & customer service:

6. Train personnel to improve service quality. Develop highly engaged, customer-centric and result-oriented sales team.

7. Recruit, train and develop a strong and sustainable talent pools.

8. Retail Operations & Displays:

9. Ensure the store always meets high standards of display and sales.

10. Execute excellent Store operational standards.

11. Ensure Store Managers/ Retail Managers implement and execute daily, weekly, and monthly operational checklists

12. Inventory Management & Market Trends:

13. Forecast, allocate products, and track demand to optimize operations and ensure reasonable supply.

14. Trade marketing & promotions:

15. Plan promotions monthly/quarterly, allocate products accordingly to optimize efficiency.

16. Proactively monitor and survey retail market trends, competitions to provide prompt commercial and sales plan.

17. New store opening:

18. Planing for new Location (A-A+),expand, recruit and train staffs.

19. Participate in new project development where appropriate like introducing new brands, building new stores or renovate existing stores.

20. Other Responsibilities:

21. Coordinate with the Inventory Management and Store Compliance teams to conduct store audits in accordance with company regulations.

22. Contribute ideas and initiatives, and work closely with Corporate and Marketing teams.
23. Perform other tasks and assignments from the Line Manager based on business needs.

Chức vụ: Trưởng Nhóm/Trưởng Phòng

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• Highly competitive packages with Incentive (Monthly/Quarterly);
• Company Annual Performance Bonus;
• PVI Healthcare Insurance;
• 12 annual leave per year;
• Annual Salary Review;
• Social Insurance (prescribed by state);
• Lunch and snack sponsored by Company;
• Parking - Monthly parking is covered by Company;
• Other benefits: Company Activities, ping pong at office, gift voucher.
• Employee Discount Code (Up to 50%).

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

• Education: College degree or higher, preferably in Business Administration, Retail Management, or related fields.
• Personality: Detail-oriented, honest, responsible, eager to learn, and able to work independently.
• Knowledge: Understanding of the retail market, consumer trends, and regulations related to retail operations.
• Experience in the cosmetics market is an advantage.
• Communication Skills: Strong communication skills in both Vietnamese and English.
• Technical Skills: Data analysis skills and proficiency in Microsoft Office (Excel, PowerPoint) and Google Workspace (Sheets, Slides, Docs)

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Bán Lẻ,Bán Sỉ/Bán Lẻ/Cửa Hàng,Giám Sát Bán Hàng,Giao Nhận Hàng,Kho Vận,Kinh Doanh/Bán Hàng

Trung cấp - Nghề

Không yêu cầu

We are seeking a proactive Xops Operations Lead to oversee the configuration, operation, and optimization of our AI-driven Xops system and Generative AI projects. This role focuses on collaborating with project managers (PMs) and business owners to align system configurations with business requirements, ensuring accurate setup, and guiding users across departments to effectively enter data into the Xops system. The Xops Operations Lead will drive operational excellence by managing data integrity, generating actionable dashboards, tracking costs, and fostering cross-departmental adoption of the Xops system.

• Execute ad-hoc tasks, such as preparing presentations or conducting basic data analysis, as assigned by the PMO or line manager.
• Partner with PMs and business owners to gather requirements and configure the Xops system to meet functional needs across departments (e.g., Sales, HR, Engineering).
• Review and validate Xops system setup and configurations to ensure accuracy and alignment with business objectives.
• Guide and train internal users on data entry processes, ensuring timely, accurate, and consistent data input into the Xops system.
• Monitor system performance and data integrity using tools like Power BI and ClickUp, proactively addressing operational issues or bottlenecks.
• Generate and maintain dashboards and reports (weekly/monthly) to provide insights into operational performance metrics for departments and leadership.
• Track and report operational expenses for the Xops system, GenAI POC projects, and XgenAI platform, flagging cost overruns to the PMO.
• Act as a primary point of contact for departments, resolving data entry or system access issues and escalating complex problems to the Xops System Manager.
• Develop and maintain user guides, operational procedures, and documentation to support system adoption and maintain a knowledge base.
• Support system deployment, updates, and continuous improvement initiatives to enhance functionality and business alignment.

• 2-3 years of experience in system operations, project coordination, or business process management, preferably in a PMO or operations role.
• Proven ability to translate business requirements into system configurations and workflows.
• Experience with data management, system monitoring tools (e.g., Power BI, ClickUp), and project management platforms (e.g., Jira, Confluence).
• Strong understanding of or interest in AI-driven systems and their application to business processes.
• Excellent communication and leadership skills to guide cross-functional teams and collaborate with stakeholders at all levels.
• Strong problem-solving skills with a focus on improving system functionality and user experience.
• Ability to manage multiple priorities in a fast-paced environment, aligning with PMO timelines and goals.
• Experience in creating dashboards, reports, or user documentation is a plus.
• Familiarity with cost tracking or budget management is an advantage.

• Shape the internal infrastructure of a modern tech organization
• Combine operations with AI innovation in a highly agile team
• Work closely with business, technical, and product leadership
• Lead initiatives that scale knowledge, reduce noise, and enable transparency

Due to the high volume of applicants, only shortlisted candidates will be contacted. We apologize for this inconvenience

We are seeking a proactive Xops Operations Lead to oversee the configuration, operation, and optimization of our AI-driven Xops system and Generative AI projects. This role focuses on collaborating with project managers (PMs) and business owners to align system configurations with business requirements, ensuring accurate setup, and guiding users across departments to effectively enter data into the Xops system. The Xops Operations Lead will drive operational excellence by managing data integrity, generating actionable dashboards, tracking costs, and fostering cross-departmental adoption of the Xops system.

• Execute ad-hoc tasks, such as preparing presentations or conducting basic data analysis, as assigned by the PMO or line manager.
• Partner with PMs and business owners to gather requirements and configure the Xops system to meet functional needs across departments (e.g., Sales, HR, Engineering).
• Review and validate Xops system setup and configurations to ensure accuracy and alignment with business objectives.
• Guide and train internal users on data entry processes, ensuring timely, accurate, and consistent data input into the Xops system.
• Monitor system performance and data integrity using tools like Power BI and ClickUp, proactively addressing operational issues or bottlenecks.
• Generate and maintain dashboards and reports (weekly/monthly) to provide insights into operational performance metrics for departments and leadership.
• Track and report operational expenses for the Xops system, GenAI POC projects, and XgenAI platform, flagging cost overruns to the PMO.
• Act as a primary point of contact for departments, resolving data entry or system access issues and escalating complex problems to the Xops System Manager.
• Develop and maintain user guides, operational procedures, and documentation to support system adoption and maintain a knowledge base.
• Support system deployment, updates, and continuous improvement initiatives to enhance functionality and business alignment.

• 2-3 years of experience in system operations, project coordination, or business process management, preferably in a PMO or operations role.
• Proven ability to translate business requirements into system configurations and workflows.
• Experience with data management, system monitoring tools (e.g., Power BI, ClickUp), and project management platforms (e.g., Jira, Confluence).
• Strong understanding of or interest in AI-driven systems and their application to business processes.
• Excellent communication and leadership skills to guide cross-functional teams and collaborate with stakeholders at all levels.
• Strong problem-solving skills with a focus on improving system functionality and user experience.
• Ability to manage multiple priorities in a fast-paced environment, aligning with PMO timelines and goals.
• Experience in creating dashboards, reports, or user documentation is a plus.
• Familiarity with cost tracking or budget management is an advantage.

• Shape the internal infrastructure of a modern tech organization
• Combine operations with AI innovation in a highly agile team
• Work closely with business, technical, and product leadership
• Lead initiatives that scale knowledge, reduce noise, and enable transparency

Due to the high volume of applicants, only shortlisted candidates will be contacted. We apologize for this inconvenience

• Oversee the daily operations of key hotel departments, ensuring exceptional service standards and guest satisfaction.
• Manage and motivate a diverse team of hospitality professionals, fostering a positive and productive work environment.
• Develop and implement operational strategies to enhance guest experiences and drive revenue growth.
• Control operational costs, manage budgets, and ensure profitability targets are met.
• Maintain rigorous standards of cleanliness, hygiene, and safety across all hotel facilities.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Handle guest inquiries, complaints, and feedback promptly and professionally.
• Collaborate with marketing and sales teams to support promotional activities and events.
• Ensure compliance with all local regulations and company policies.
• Develop and execute staff training programs to enhance service skills and operational knowledge.
• Monitor industry trends and implement best practices to maintain a competitive edge.
• Manage supplier relationships and ensure efficient procurement of goods and services.
• Prepare operational reports for senior management, highlighting key performance indicators and areas for improvement.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 6 years of progressive experience in hotel operations management.
• Proven track record in leading and managing teams in a high-volume hospitality environment.
• In-depth knowledge of hotel operations, including F&B, Rooms Division, and Guest Services.
• Strong financial acumen and experience in budget management.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in property management systems (PMS) and other relevant hospitality software.
• A passion for service excellence and a commitment to guest satisfaction.
• Ability to work flexible hours, including weekends and holidays.
• Experience in luxury or resort environments is preferred.