470 Order Management jobs in Vietnam
Order Management - Agent
Posted 19 days ago
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Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Purpose : Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department.
+ Ensure smooth and timely freight process flow
+ Ensure accurate and timely data entry into our operating system.
+ Track and trace Order management files as required.
+ Use workflows on daily basis to manage shipments
+ Monitor shipment reports to ensure total customer satisfaction
+ Ensure timely clearance and delivery of freight to customer for Import shipments.
+ Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
+ Ensure accurate and timely client and vendors billing
+ Manage intercompany invoice payments (i.e. via AJAX report)
+ Interact with our customers in arranging their international shipments, meeting customer service standards.
+ Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
+ Understand department process flow, constantly looking for areas of improved efficiency.
+ Ensure all customers standard operating procedures are followed and updated in the DLSOP.
+ Meet KPI standards, as per the company's procedures.
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
+ Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
+ College or University graduation or equivalent qualification
+ Minimum one-year experience in logistics industry
+ Microsoft Office skills (Word, Excel, Outlook.), PC skills
+ Attention to detail
+ English skill
+ Communication skill
+ Full time job contract
+ Competitive salary
+ Opportunity for promotion
+ Friendly atmosphere among team
+ Ability to develop
+ Professional Training Plan
+ Health insurance program
+ Professional of working environment
+ 14 annual leave days per year
Order Management Leader, AKA
Posted 13 days ago
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Job Description
The Order Management Leader owns key Order operations processes to drive regional backlog management, Order execution and Equipment delivery in collaboration with ITO, OM, HPM, Sourcing, Logistics, Lean & Commercial teams for HCS equipment. You will play a pivotal role in sales transfer, Inventory Management and revenue recognition compliance for HCS equipment business in AKA region.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Roles and Responsibilities**
+ Leads Order management team in AKA zones to ensure predictable Order Execution Process in collaboration with Sales, Modality, HPM, Service and Finance. This includes:
+ Leading Regional Backlog Management & order Execution to Drive Equipment Delivery and Sales Transfers.
+ Contribute to revenue linearity by date management, timely execution, and risk mitigation for fulfillment in coordination with S&OP and global fulfilment teams.
+ Drive COSD (Customer On-Site Date) Stability and Quality of delivery to Customers.
+ Inventory Management and Obso / reserve management
+ Drive Standard Work and deliver performance on KPI's through Daily Management system (DMS) related to Order Management
+ Act as single Interface to International OM Organization, Modalities, Sales, HPM and Finance for matters related to orders execution and fulfillment.
+ Implementation of global programs related to Order operations in AKA in collaboration with International OM Team.
+ Coordination with Logistics, shipping teams in Mfg & warehouses to ensure timely delivery of equipment to customers as per the orders in accordance with relevant Rules & Regulations.
+ Coordination with Logistics & sourcing teams to deliver cost productivity
+ Ensure adherence to revenue recognition norms and ensure proper documentation.
+ Drive Lean/Simplification projects to improve process effectiveness and efficiency
Quality Specific Goals:
+ Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int'l Law is broken.
+ Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int'l Law is broken.
+ Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines
**Required Qualifications:**
+ Bachelor's degree in operations management, Business Management or other related-field.
+ At least 15 years+ of leadership experience in corporate environment.
+ Leadership skills to lead and influence teams and shape/lead growth vision and business strategy
+ Team oriented - ability to motivate and work well with diverse, cross-functional teams. Excellent oral and written communications skills (English)
+ Strong analytical and process skills
+ Experience in interfacing with both internal team members and external customers as a part of a solution-based sales process
+ Strong communication skills to synthesize complex issues and communicate into simple messages.
+ Demonstrated ability to energize, develop, and build rapport at all levels within an organization
**Preferred Qualifications:**
+ MBA or Business Administration or related field medical equipment industry acumen
+ Deep marketing expertise in market & customer insights and product commercialization
**Inclusion and Diversity**
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI ONSITE
#LI HYBRID
**Additional Information**
**Relocation Assistance Provided:** No
Intern, Sales Order Management
Posted today
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- Mercedes-Benz Vietnam, a subsidiary of Mercedes-Benz Group AG, manufactures and services passenger cars in Vietnam. The company, with the total of 18 authorized dealers, leads the luxury car segment in Vietnam.Are you a passionate student who is currently pursuing a degree in Business Administration or any other relevant major? Are you willing to work full-time in 6 months (8 hours/day & 5 days/week)? Do you want to participate in different projects in the area of the Sales Department? Could you imagine supporting a global organization within a tremendous transformation process in a VUCA world? If so, let’s join us as a new **Sales - Ordering Management Intern
**What will you do?
In this **Sales Order Management Intern **role, you will be in charge of **order management & report **, including managing order from dealers, following up with payment & invoicing, managing import documents as well as prepare report as assigned. Secondly, you will **manage Customer Order Management System **, such as supporting to create of modify the System users and managing order in the System. Thirdly, you will **handle vehicle documents **, the tasks include but not limited to managing & storing internal documents and vehicle release sheet. You will also be responsible for the issuance and double-checking of invoice, assisting on preparing & checking product materials. Lastly, you will **gather information & analyze **the possibility of individual products in each market segment.
**Qualifikationen**:
**Who are we looking for?
To fit into this position, you need to have good Microsoft Office skills; especially, Microsoft Excel skills is highly appreciated in this position. Plus, a good command of English will be an advantage for this position.
We support you in being the best version of yourself. On your journey with us, you will gain insights into a multinational company, you can expect a variety of challenging and exciting tasks in an inspiring environment, a clear picture of what it means to work in Legal Department, combine theory and practice and understand change and innovation. Improving your English skills in a business environment and more unforgettable moments await you at Mercedes-Benz Vietnam.
Have we caught your interest? Don't lose your time and apply!
Agent/Lead Agent - Order Management
Posted 4 days ago
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Job Description
Expeditors Ho Chi Minh City is recruiting Agent/Lead Agent - Order Management as below:
+ Ensure smooth and timely shipment process flow
+ Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
+ Ensure accurate and timely data entry into our operating system
+ Monitor shipment reports to ensure total customer satisfaction
Support the Supervisor/Manager in the following areas:
+ Allocating workloads, monitoring workboard to ensure internal KPI's are met e.g. timely data entry
+ Build and maintaining strong relationships with customers
+ Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
+ Assist in retention calls and complete customer reviews with your regular customers to document in the company system
+ Monitor invoicing and other company's report where needed.
+ Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
+ Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
+ Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
+ Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
+ Be continuously open and positive to implementing new system changes and enhancements with your team
+ Graduated student from University/ College or equivalent combination of education and experience.
+ Understanding of Ocean/ Order Management shipment handling process is a plus.
+ Pro-active, strong organizational skills.
+ Good computer skills (Excel, Word, PowerPoint).
+ Fluent in English.
+ Willing to put extra hours, as required.
+ Well-organized, innovative, self-motivated.
+ Able to work in the team, under high pressure and tight deadline.
Our working conditions
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
Behaviours:
Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Package: Expeditors offers excellent benefits
+ Full time job contract
+ Competitive income
+ Career development and promotion opportunity
+ Professional Training Plan
+ Health insurance program
+ Professional of working environment
+ 14 annual leave days per year
All your information will be kept confidential according to Company guidelines.
Lead Agent/ Supervisor - Order Management Operations, South Asia
Posted 10 days ago
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Job Description
Expeditors Ho Chi Minh City is recruiting Lead Agent/ Supervisor - Order Management Operations, South Asia as below:
To support and perform operational duties and analytical functions for a named Global Account, with a particular focus on improving data integrity, service delivery, reporting, SOP adherence, and rate card management.
This role aims to enhance the efficiency and productivity of District Operations in maintaining service delivery and operational performance for the named Global Account, helping to achieve and exceed the company's budgeted revenue and growth targets.
JOB EXPECTATIONS & KEY RESPONSIBILITIES
+ Support the preparation of Monthly Business Review (MBR) and Quarterly Business Review (QBR) presentations.
+ Manage the integrity of shipment and performance data across multiple district
+ Coach and train District Operations teams on the Named Account SOP.
+ Handle tactical communications with the customer as needed.
+ Monitor performance against agreed KPIs with the customer.
+ Assist in generating system reports for clients to ensure freight visibility, delivered timely and accurately according to client requirements.
+ Use reports and dashboards to manage and communicate exceptions to operations and account managers across the network.
+ Maintain rates, SOPs, and contact details in the GAM Suite.
+ Support the approval process for new rates and lanes.
+ Assist in the billing monitoring and accounts receivable process.
+ Contribute to the preparation of RFQs, RFIs, RFPs, quotes, and value proposition proposals.
+ Support activities related to managing and improving EDI data interchange with the customer.
+ Assist in collecting and distributing Named account volume forecast and market updates.
+ Undertake additional tasks or projects as required to enable the strategic development of the account.
Reporting Structure:
+ Dotted line reporting to Director - Order Management, South Asia
+ Directly reporting to OM Manager/Supervisor - District (SGN)
+ Must possess strong knowledge and hands-on experience in Order Management operations.
+ Good communication skills in English.
+ Proficient in Microsoft Office.
+ Strong analytical skills.
+ Proven problem-solving abilities.
+ Must have basic communication skills and emotional intelligence to represent the company professionally and competently at all times.
Our working conditions
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
Behaviours:
Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Package: Expeditors offers excellent benefits
+ Full time job contract
+ Competitive income
+ Career development and promotion opportunity
+ Professional Training Plan
+ Health insurance program
+ Professional of working environment
+ 14 annual leave days per year
All your information will be kept confidential according to Company guidelines.
Supply Chain Manager
Posted today
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Job Description
Supply Chain Analyst
Posted today
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Job Description
The ideal candidate will possess strong analytical skills, a keen eye for detail, and a thorough understanding of supply chain principles. Proficiency in data analysis tools such as Excel, SQL, and potentially BI tools like Tableau or Power BI is essential. You should be comfortable working with large datasets, performing statistical analysis, and creating clear, concise reports and visualizations. This role also involves identifying opportunities for cost reduction and efficiency improvements within the supply chain, such as optimizing shipping routes, improving warehouse layout, or negotiating better terms with carriers. You will be involved in risk assessment and developing mitigation strategies to ensure supply chain resilience. Strong communication and interpersonal skills are required to effectively collaborate with internal stakeholders and external vendors. The ability to present findings and recommendations clearly to management will be key. We are looking for a proactive individual who can anticipate challenges, propose innovative solutions, and contribute to the continuous improvement of our supply chain network. This position offers a fantastic opportunity to gain broad experience within a critical business function and make a tangible impact on operational performance. Your analytical prowess will directly influence the company's ability to deliver products efficiently and competitively.
Key Responsibilities:
- Analyze supply chain data to identify trends and inefficiencies.
- Develop and monitor key performance indicators (KPIs) for supply chain operations.
- Optimize inventory levels and manage demand forecasting.
- Improve transportation and logistics processes.
- Collaborate with suppliers and logistics partners.
- Identify cost-saving opportunities within the supply chain.
- Perform risk assessments and develop mitigation plans.
- Prepare reports and present findings to management.
- Support procurement and operations teams.
- Contribute to continuous improvement initiatives.
- Bachelor's degree in Supply Chain Management, Logistics, Business Analytics, or a related field.
- Proven experience as a Supply Chain Analyst or in a similar role.
- Strong analytical skills and proficiency in data analysis tools (Excel, SQL).
- Knowledge of supply chain principles and best practices.
- Experience with ERP systems is a plus.
- Excellent communication and interpersonal skills.
- Ability to work with large datasets and present information effectively.
- Problem-solving and critical thinking abilities.
- Attention to detail and organizational skills.
- Proactive approach to identifying and addressing challenges.
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Supply Chain Manager
Posted today
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Supply Chain Analyst
Posted today
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Job Description
Responsibilities:
- Analyze supply chain data to identify trends, bottlenecks, and areas for optimization.
- Develop demand forecasts and manage inventory levels to meet business needs.
- Optimize transportation routes and logistics networks for cost and efficiency.
- Evaluate supplier performance and collaborate on supply chain improvements.
- Implement and monitor key performance indicators (KPIs) for supply chain operations.
- Create reports and presentations on supply chain performance for management.
- Collaborate with internal teams (operations, procurement, sales) to ensure seamless supply chain execution.
- Identify opportunities for cost savings throughout the supply chain.
- Assist in the development and implementation of new supply chain initiatives.
- Ensure compliance with company policies and industry regulations.
Qualifications:
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum 2-4 years of experience in supply chain analysis or logistics.
- Proficiency in Microsoft Excel, including advanced functions (e.g., VLOOKUP, Pivot Tables).
- Experience with SQL and data visualization tools (e.g., Tableau, Power BI) is a plus.
- Familiarity with supply chain management software (SCM) and ERP systems.
- Strong analytical, problem-solving, and quantitative skills.
- Excellent attention to detail and accuracy.
- Good communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Understanding of inventory management and forecasting techniques.
Supply Chain Analyst
Posted today
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Job Description
Responsibilities:
- Analyze supply chain data to identify trends and areas for improvement.
- Monitor inventory levels and forecast demand to optimize stock.
- Track transportation costs and identify opportunities for savings.
- Evaluate supplier performance and manage logistics partnerships.
- Develop reports on key supply chain metrics (KPIs).
- Implement process improvements to enhance efficiency and reduce lead times.
- Collaborate with internal teams and external stakeholders.
- Support the planning and execution of logistics operations.
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Proven experience as a Supply Chain Analyst or in a similar role.
- Strong analytical, problem-solving, and quantitative skills.
- Proficiency in supply chain management software and tools.
- Advanced Microsoft Excel skills (e.g., VLOOKUP, pivot tables, data analysis).
- Excellent communication and interpersonal skills for remote collaboration.
- Ability to work independently and manage multiple priorities effectively.