256 Partner Relations jobs in Vietnam
HR Business Partner - Employee Relations
Posted 1 day ago
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Job Description
Key Responsibilities:
- Provide expert guidance and support to management and employees on a wide range of employee relations issues, including performance management, disciplinary actions, and conflict resolution.
- Conduct thorough and impartial investigations into employee grievances, complaints, and policy violations.
- Develop and implement strategies to promote a positive employee relations climate and enhance employee engagement.
- Ensure compliance with all relevant labor laws, regulations, and company policies.
- Collaborate with HR colleagues and legal counsel on complex ER cases.
- Facilitate mediation and conflict resolution processes.
- Develop and deliver training programs on employee relations topics for managers and staff.
- Analyze employee feedback and ER metrics to identify trends and recommend proactive solutions.
- Maintain accurate and confidential employee relations records.
- Contribute to the continuous improvement of HR policies and procedures.
Qualifications: A Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field is required. A minimum of 5-7 years of progressive experience in Human Resources, with a significant focus on employee relations, investigations, and HR advisory roles. Demonstrated experience in handling complex employee relations issues and a proven ability to conduct thorough investigations. Strong knowledge of Vietnamese labor law and HR best practices is essential. Excellent communication, interviewing, negotiation, and mediation skills. High level of integrity, professionalism, and discretion in handling sensitive information. Proficiency in HRIS systems and Microsoft Office Suite. This is a key role within the HR function, requiring a sensitive, knowledgeable, and proactive individual dedicated to maintaining a fair and positive workplace.
HR Business Partner - Employee Relations Focus
Posted 1 day ago
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Job Description
Key Responsibilities:
- Serve as a primary point of contact for employee relations issues, providing guidance and support to employees and management.
- Conduct thorough and objective investigations into employee grievances, complaints, and policy violations.
- Develop and implement strategies to proactively address and mitigate employee relations risks.
- Advise management on performance management, disciplinary actions, and termination processes, ensuring compliance with legal requirements.
- Interpret and apply HR policies and procedures, ensuring consistency and fairness across the organization.
- Collaborate with legal counsel on complex employee relations matters.
- Support organizational change initiatives by providing HR guidance and communication strategies.
- Facilitate employee training programs on topics such as workplace conduct, anti-harassment, and conflict resolution.
- Contribute to the development and implementation of HR initiatives aimed at improving employee engagement and retention.
- Analyze HR data to identify trends and recommend proactive solutions for employee relations challenges.
- Partner with other HR functions (e.g., compensation, benefits, talent acquisition) to ensure integrated HR support.
- Maintain accurate and confidential employee records.
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
- Minimum of 6 years of progressive experience in Human Resources, with a significant focus on employee relations and investigations.
- In-depth knowledge of labor laws, employment regulations, and HR best practices.
- Proven experience in conducting workplace investigations and resolving employee disputes.
- Excellent communication, interpersonal, and negotiation skills.
- Strong analytical and problem-solving abilities.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Experience with HRIS systems and HR metrics.
- Professional HR certification (e.g., SHRM-CP, SHRM-SCP) is a plus.
- Demonstrated ability to influence and build relationships at all levels of the organization.
- Experience working within a diverse workforce.
Senior Analyst, Account Management
Posted today
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Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Account Management
1. Overview
- This is a high-impact Accounts Management role that provides an exciting opportunity to manage all aspects of Mastercard's business relationship with assigned customers.
- The position demands a self-motivated, commercially pragmatic business developer with strong stakeholder relationship management and influencing skills. You will work closely with customers and Mastercard's cross-functional teams to create and implement impactful payment programs that maximize segment penetration and drive revenue targets.
- The ideal candidate will have a strong execution focus and a background in the payments industry, preferably in Business Development or Product Management on the Issuer side, with the ability to collaborate across multiple disciplines and functions. A passion for payment technology is essential.
2. Role and Responsibilities
- Take primary responsibility for managing the relationship and profitability of assigned customers.
- Lead all account management and business development activities for your customer set.
- Design and execute strategic and tactical plans to enhance both customer and Mastercard profitability.
- Cultivate strong relationships with key influencers at customer banks and collaborate with Mastercard support teams.
- Work with Mastercard's cross-functional teams to identify new segment and product opportunities, developing tailored propositions to maximize segment penetration.
- Leverage Mastercard's brand sponsorships, products, and services to deliver exceptional value to customers.
- Oversee all administrative and operational issues related to your target customers.
- Manage and develop new and existing products, programs, and services as needed.
- Conduct market research and opportunity assessments on new concepts, evaluating the viability of new products in support of market strategy.
- Recommend market strategies, including pricing, market introduction, profit planning, and budget management.
3. About You / Experience
- At least 8 years of experience in Business Development, Account Management, or Product Management.
- Strong knowledge of digital payments and cards from an Issuing, Acquiring, and Network perspective is essential.
- Previous experience in the payments or banking domain is preferred.
- Ability to integrate knowledge across various disciplines (Sales, Product, Marketing, Operations, and Risk).
Key Soft Skills:
- Self-driven, organized, and proactive with a strong focus on results.
- Analytical, data-driven mindset with logical and structured thinking.
- Entrepreneurial and commercially focused with a keen sense of business opportunities.
- Strong influencing and negotiation skills.
- Exceptional relationship-building, communication, presentation, and marketing skills.
- Able to work effectively in a highly collaborative, lean team environment.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Associate Manager, Sales Account Management
Posted today
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Job Description
**Essential Duties and Responsibilities**:
- Achieve topline sales and trade spending as per given budget
- Achieve distribution objectives for the region
- Lead joint business plan with distributor to review and analyze business opportunities
- Focus on building channel sales fundamentals and standard operations
- Lead, mentor and improve the sales team capability
**Required Skills / Experience / Competencies**:
- Bachelor’s degree in related field
- Minimum 8 years of experience in general trade sales role within FMCG industry
- Ability to communicate in local language and English is a must as this role will manage the Vietnam market.
**Job Requirements**:
- Permanent - full time job
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Enabler Key Account Management - Business
Posted today
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Job Description
- Build strong relationships with key strategic partners (enablers) and gain their trust, understand more about their business and their key success factors
- Responsibility to ensure the success of key merchants on Shopee platform, including driving Revenue and smooth operation.
- Educating key strategic partners on Shopee features, Shopee promotional campaigns, MKT tool, optimizing MKT channels and market insights.
- Build deep understanding of market and competition landscape, product P&L, product strengths and weakness, and product positioning in the portfolio to decide the strategy and tactics for bigger market share and profit.
- Interact with other local teams to share knowledge and replicate best practices.
- Other assignments from the line manager.
**Requirements**:
- 2 - 3 years experience in Ecommerce: Key Account, Merchandiser, Business Development.
- Have knowledge in the various marketing channels and technologies, including social media (Marketplace, Facebook, Twitter, LinkedIn, and more), content distribution and placement networks, Live commerce, etc.
- Data-driven mindset, strong analytical skills and experience in tracking relevant metrics at conversion level for optimization in performance marketing.
- Strong communication skills, able to prepare, lead, and present in meetings with key strategic partners.
- Good command of English.
- Good team player with an aptitude for sales and the ambition to constantly outperform your KPIs.
HR Business Partner - Remote Employee Relations
Posted 1 day ago
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Job Description
Responsibilities:
- Partner with business leaders to develop and implement HR strategies.
- Provide guidance and support on employee relations issues, conflict resolution, and disciplinary actions.
- Manage performance review processes and support talent development initiatives.
- Advise on compensation and benefits programs, ensuring competitiveness and equity.
- Ensure compliance with labor laws, regulations, and company policies.
- Lead recruitment efforts and support talent acquisition strategies.
- Develop and deliver HR training programs for employees and managers.
- Analyze HR data and metrics to identify trends and inform decision-making.
- Contribute to the development and implementation of HR policies and procedures.
- Foster a positive organizational culture and employee engagement.
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Professional HR certification (e.g., SHRM-CP, HRCI) is a plus.
- Minimum of 5 years of experience in Human Resources, with a focus on HR Business Partnering.
- Proven experience in employee relations, talent management, and HR consulting.
- Strong knowledge of HR best practices, labor laws, and regulations.
- Excellent communication, interpersonal, and negotiation skills.
- Proficiency in HRIS software and Microsoft Office Suite.
- Ability to work effectively in a hybrid work environment and manage diverse employee groups.
- Strong analytical and problem-solving abilities.
Key Account Management Executive - Shopee Xpress
Posted today
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Job Description
- Acquire opinions and needs of customers, then work closely with Operation, Technology,. to improve service quality, bring positive experiences and satisfaction to customers.
- Build and maintain strong, long-lasting customer relationships.
- Regularly forecast the volume from the key sellers.
- Identify and grow opportunities to ensure growth volume/revenue of accounts & develop a trusted relationship with them.
- Assist with high severity requests or issue escalations as needed.
- Perform other duties as assigned by the line manager.
- Able to coordinate with cross-functional teams to identify issues and follow up on solutions.
- In-depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers.
- Driven to achieve team goals and is transparent to share ideas to help the team improve performance.
**Requirements**:
- Preferred background in Business Administration, Economics, Finance, Management/ Supply Chains.
- At least 01 year of experience in Customer Care (preferably Logistics and E-commerce).
- Work independently and proactively take on new responsibilities where most needed.
- Have a good sense of process understanding and workflow optimization.
- Good at communication, negotiation, and problem-solving.
- Proficient in Microsoft Excel and Microsoft PowerPoint, English skill is a good advantage.
- Desire to learn and desire to understand how the world works.
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Social Key Account Management - Fmcg, Shopee
Posted today
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- Negotiate and promote co-operations with partners (sellers) base development of categories of Shopee.
- Provide market insights from the seller's perspective, including understanding products, sellers, market & competitor dynamics.
- Advice seller on social trends, promotion proposals to achieve sales targets on social media channels and Shopee platform.
- Analyze sellers' past campaign performance and reporting on the current campaigns.
- Interact with relevant key stakeholders to resolve & de-bottleneck issues
- Review and suggest enhancements to improve process wherever possible
**Requirements**:
- 1 - 3 years experienced in Key Account, Merchandiser, Business Development
- Good at planning, analytical skills and execution, can work with brands to plan & achieve monthly/yearly commercial targets
- Strong communication skills, able to prepare, lead and present in meeting with seller
- Logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders and present both over the phone and in person
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs
Head Key Account Management - Lifestyle Cluster
Posted today
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Job Description
- Responsible for supervising and leading a team of KAM.
- Drive performance of all KAM on : commercial performance, seller relationship, special projects, internal tools or systems.
- Ensure correct and timely completion of team member’s performance tasks.
- Maintain & develop industry leading relationships with external key accounts to ensure success of key sellers on platform including driving revenue and smooth operation.
- Oversee quality of deals & sellers satisfaction with KAM and platform.
- Support CM in developing seller management strategy & initiatives.
- Negotiating deals with key sellers and working with marketing to develop matching initiatives to boost sales.
- Work to create cross-functional engagements and understandings with necessary departments.
- Create a healthy work environment within the team and grow more future leaders.
**Requirements**:
- Bachelor or Master Degree in BBA or related fields
- 3-5 years experienced in key account, merchandiser, business development would be a plus
- Good at numbers, data-driven, logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders
- Good command of English
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs
Head Social Key Account Management - Business
Posted today
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Job Description
- Responsible for supervising and leading a team of KAM.
- Drive performance of all KAM on : commercial performance, seller relationship, special projects, internal tools or systems.
- Ensure correct and timely completion of team member’s performance tasks.
- Maintain & develop industry leading relationships with external key accounts to ensure success of key sellers on platform including driving revenue and smooth operation.
- Oversee quality of deals & sellers satisfaction with KAM and platform.
- Support CM in developing seller management strategy & initiatives.
- Negotiating deals with key sellers and working with marketing to develop matching initiatives to boost sales.
- Work to create cross-functional engagements and understandings with necessary departments.
- Create a healthy work environment within the team and grow more future leaders.
**Requirements**:
- Bachelor or Master Degree in BBA or related fields
- 3-5 years experienced in key account, merchandiser, business development would be a plus
- Good at numbers, data-driven, logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders
- Good command of English
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs