3 Patient Care Management jobs in Vietnam

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The role requires to strategist across various area of healthcare area from providers, payers, and hospitals network with strong understanding of the trends, opportunities, and challenges.

The incumbent need to vision beyond the quality of PVA HealthCare outsourcing and strategically plan the HealthCare business aligning and leveraging on group business support and directive in implementing client’s strategists to identify and determine creative solution to improve business using business administrative and finance to enhance the overall success or PVA.

**Job Description**:

- To manage the claims submission and payment execution for the central & southern regions with close collaboration and discussion with other regions in strategizing the action plan to manage the healthcare providers.
- To review & revisit the expectation of KPI delivery of service provider and ensure the procurement requirement. Evaluation and submission of detail audit, seeking change is being executed and comply to risk & compliance requirement.
- To contact and connect with vendor and managing vendor correspondence in view of proposal request, proof of concept, preparation of requirement, probing of the effectiveness and prepare an executive summary for selection of vendor.
- To be self-drive in communicate and preparing requirement of project including budgeting the expense proposal, conducting meetings with internal & external stake holders to discuss, strategist and to execute the HealthCare projects.
- To work closely with group strategist on project drive with group collaboration & able to articulate the ideas, suggest the collaborative action, overseeing the implementation and close gaps to enhance the goal achieve as planned.
- To be able to drive the growth of organic business with internal stake holders include product and marketing team through collaboration with HealthCare project in creation of awareness for preventive medicine, promote health activity and provide protection awareness through PVA Healthcare products.
- To be able to set up PVA own preferred providers that work closely with PVA in collaboration on case management, cost containment with gold standard and recognize treatment to all our healthcare client.
- To be able to review, discuss the process, payment mode and account holders & maintenance with possible discount negotiation and package price & executing the signing of new empaneling agreement working together with internal legal team and individual panel hospital.
- To be able review, renew agreement with prior discussion as when the time is right and due. Also to be able to discuss any dispute encountered in the process, observing of fraud and collusion which warrant an instant of termination of service agreement.
- To uplift the scale and support PVA regional manager and hospital ambassador in building relationship with hospital providers in general, and through implementation of project and initiatives’.
- To be able to support the team in conducting the presentation to selected hospital for specific group of client/VIP program on fast service, any additional exception service for selected Healthcare riders.
- To support manager on training, to share the expectation of insurer in dealing agents or leaders, implementation, and communication on watchlist action to high claims agency especially in suspicion of misconduct & fraud is evident.
- To be able to continuously attend / involve with training for personal and career development.

Undertake projects / other work and duties allocated by management as and when required.

Job Requirements

a. Qualification

Degree in HealthCare Management, Business Administrative, Business Management or legal and etc.

b. Experience

Preferably experience in Insurance business and Business Strategic Planning and healthcare Management will be an advantage. Working insurance company or banking at managerial level for at least 5 years.

c. Knowledge, Skills & Attributes

Insurance/Legal/healthcare management and project management,

Possess knowledge on Life Insurance claims processing.

Computer literate and familiar with MS Excel, MS Word & MS PowerPoint. Self-assured and results oriented

**Position: Patient Care Liaison (Hanoi)**

**Position Purpose**

The **Patient Care Liaison (PCL) **will assist the Patient Care Leader in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based

**Duties and Responsibilities**
- Effectively assist the Patient Care Leader in managing a drug access program(s) by liaising with hospitals, and pharmacies, and patients
- Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines
- Ensure that current patients receive their drugs quickly and efficiently
- Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program
- Maintain and update electronic program files, including patient and quality assurance data
- Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
- Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs
- Conduct administrative duties for the office

**Educational Background and Experience**
- A degree in Scientific or Healthcare related degree
- 1 to 2 years working experience in a healthcare or scientific field or NGO is ideal
- Experience in data monitoring and management is an advantage
- Experience coordinating and handling logistics/supply chain is a plus
- Experience in customer service management is a plus
- In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also an advantage

**Job Circumstances**
- The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region
- Flexibility in ability to travel as well as working hours is essential