287 Product Support jobs in Vietnam
Product Support Specialist
Ho Chi Minh City
InteliSys Aviation Systems
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Troubleshoot and resolve API-related issues, including identifying and resolving bugs, configuration problems, and user errors.
- Assist customers and partners with API integration, authentication, and usage best practices.
- Collaborate with internal development and product teams to escalate and resolve complex technical issues.
- Create and maintain detailed API documentation, FAQs, and knowledge base articles to assist customers, partners, and internal development teams in self-help.
- Monitor API performance and proactively identify potential issues, participating in the continuous improvement of API quality and reliability.
- Stay up-to-date with industry trends and best practices related to APIs and recommend improvements to our API offerings.
- Provide occasional after-hours and weekend support on a rotating schedule.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Our team at InteliSys is made up of people who share a strong set of values. Are you the next Epic Fit we’ve been looking for?
Excellence
You aim for quality and precision in the work you do, you get the job done and do it right.
Passion
You bring boundless enthusiasm, dedication and joy to work.
Integrity
You are honest, trustworthy and hold steadfast to a personal code of ethics.
Customer-First
You have great communication skills, are empathetic, patient and understanding.
Initiative
You are a pro-active self-starter with the drive to assess and initiate things independently.
Team
You long to be part of a coordinated team of mutually co-operative professionals.
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
- Proven experience in API support, technical support, or a related technical role.
- Strong understanding of API concepts, protocols (REST, SOAP, GraphQL, etc.), and data formats (JSON, XML).
- Excellent problem-solving and debugging skills with the ability to analyze and resolve technical issues effectively.
- Outstanding communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences.
- Customer-focused mindset with a passion for delivering exceptional customer service.
- Experience with Postman for API testing and debugging. Knowledge of other API monitoring tools and analytics platforms is a plus.
- Familiarity with API security principles and best practices.
- Familiarity with SQL Server and SSRS for data analysis and reporting.
- Knowledge of Jira for tracking and managing support tickets and tasks efficiently.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
- Strong time management skills with the ability to prioritize and manage multiple tasks simultaneously.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Hành chính Văn phòng,Hành Chính/Văn Phòng,IT Support
Đại Học
Dưới 1 năm
(Mức lương: Thỏa thuận)
- Troubleshoot and resolve API-related issues, including identifying and resolving bugs, configuration problems, and user errors.
- Assist customers and partners with API integration, authentication, and usage best practices.
- Collaborate with internal development and product teams to escalate and resolve complex technical issues.
- Create and maintain detailed API documentation, FAQs, and knowledge base articles to assist customers, partners, and internal development teams in self-help.
- Monitor API performance and proactively identify potential issues, participating in the continuous improvement of API quality and reliability.
- Stay up-to-date with industry trends and best practices related to APIs and recommend improvements to our API offerings.
- Provide occasional after-hours and weekend support on a rotating schedule.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Our team at InteliSys is made up of people who share a strong set of values. Are you the next Epic Fit we’ve been looking for?
Excellence
You aim for quality and precision in the work you do, you get the job done and do it right.
Passion
You bring boundless enthusiasm, dedication and joy to work.
Integrity
You are honest, trustworthy and hold steadfast to a personal code of ethics.
Customer-First
You have great communication skills, are empathetic, patient and understanding.
Initiative
You are a pro-active self-starter with the drive to assess and initiate things independently.
Team
You long to be part of a coordinated team of mutually co-operative professionals.
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
- Proven experience in API support, technical support, or a related technical role.
- Strong understanding of API concepts, protocols (REST, SOAP, GraphQL, etc.), and data formats (JSON, XML).
- Excellent problem-solving and debugging skills with the ability to analyze and resolve technical issues effectively.
- Outstanding communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences.
- Customer-focused mindset with a passion for delivering exceptional customer service.
- Experience with Postman for API testing and debugging. Knowledge of other API monitoring tools and analytics platforms is a plus.
- Familiarity with API security principles and best practices.
- Familiarity with SQL Server and SSRS for data analysis and reporting.
- Knowledge of Jira for tracking and managing support tickets and tasks efficiently.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
- Strong time management skills with the ability to prioritize and manage multiple tasks simultaneously.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Hành chính Văn phòng,Hành Chính/Văn Phòng,IT Support
Đại Học
Dưới 1 năm
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative - Technical Support
81000 Bien Hoa, Dong Nai
WhatJobs
Posted today
Job Viewed
Job Description
Join our growing customer support team as a Customer Service Representative specializing in Technical Support. This role is perfect for individuals passionate about technology and helping others resolve technical issues. You will be the first point of contact for customers seeking assistance with our products and services, providing effective solutions and ensuring a positive customer experience. Your primary responsibility will be to troubleshoot and resolve technical problems via phone, email, and live chat.
This position requires excellent communication skills, patience, and a logical approach to problem-solving. You will need to actively listen to customer concerns, diagnose issues accurately, and guide them through step-by-step solutions. You will also be responsible for documenting customer interactions, escalating complex issues to senior support staff when necessary, and contributing to our knowledge base by identifying recurring problems and suggesting solutions. We offer comprehensive training to ensure you are well-equipped to handle a wide range of technical queries. This role is located in Bien Hoa, Dong Nai, VN and will follow a hybrid work model, requiring some on-site presence.
Key Responsibilities:
Qualifications:
This position requires excellent communication skills, patience, and a logical approach to problem-solving. You will need to actively listen to customer concerns, diagnose issues accurately, and guide them through step-by-step solutions. You will also be responsible for documenting customer interactions, escalating complex issues to senior support staff when necessary, and contributing to our knowledge base by identifying recurring problems and suggesting solutions. We offer comprehensive training to ensure you are well-equipped to handle a wide range of technical queries. This role is located in Bien Hoa, Dong Nai, VN and will follow a hybrid work model, requiring some on-site presence.
Key Responsibilities:
- Respond to customer inquiries and provide technical assistance via phone, email, and chat.
- Diagnose and resolve technical issues related to software and hardware products.
- Guide customers through troubleshooting processes and product setup.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical problems to the appropriate support tiers.
- Maintain a high level of customer satisfaction through efficient and empathetic service.
- Contribute to the development of FAQs and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development teams.
- Follow communication procedures, guidelines, and policies.
- Ensure timely follow-up on unresolved issues.
- Upsell relevant products or services where appropriate.
- Stay updated on product knowledge and technical advancements.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Proven experience in a customer service or technical support role.
- Strong knowledge of computer hardware, software, and basic networking concepts.
- Excellent communication and interpersonal skills.
- Patience and a customer-centric approach.
- Ability to troubleshoot and problem-solve effectively.
- Familiarity with CRM software and ticketing systems.
- Ability to multitask and manage time efficiently.
- Proficiency in Vietnamese and English.
- Previous experience in a hybrid work environment is advantageous.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Technical Support
91000 Long Xuyen, An Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking dedicated and customer-focused Customer Service Representatives to provide exceptional technical support in **Long Xuyen, An Giang, VN**. This role is fully remote, offering a flexible work environment. You will be the first point of contact for customers experiencing technical issues with our products or services. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a patient, empathetic approach to customer interactions. You will be responsible for troubleshooting technical problems, guiding customers through solutions, and ensuring a high level of customer satisfaction. This is a great opportunity to join a growing company and contribute to its positive customer experience.
Key Responsibilities:
Qualifications:
Join our client's team and help ensure our customers have a seamless and positive experience with our technology.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat regarding technical issues.
- Troubleshoot and diagnose hardware, software, and network problems.
- Guide customers through step-by-step solutions and provide clear instructions.
- Escalate complex issues to higher levels of support when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of product knowledge to effectively assist customers.
- Identify and report recurring technical issues to the relevant departments for improvement.
- Contribute to the development of FAQs and knowledge base articles.
- Adhere to customer service policies and procedures.
- Achieve and exceed performance metrics, including customer satisfaction and resolution times.
- Provide feedback to improve product functionality and customer support processes.
- Maintain a positive and professional demeanor at all times.
- Manage time effectively to handle a high volume of customer requests.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- Proven experience in customer service, preferably in a technical support role.
- Excellent communication skills, both verbal and written.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers facing technical difficulties.
- Proficiency in using helpdesk software and ticketing systems.
- Familiarity with common operating systems (Windows, macOS) and basic networking concepts.
- Ability to learn new technologies quickly.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a remote team.
- A reliable internet connection and a suitable home office setup.
Join our client's team and help ensure our customers have a seamless and positive experience with our technology.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Technical Support
570000 An Thanh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an enthusiastic and technically adept Customer Service Representative to join their support team in Vung Tau, Ba Ria–Vung Tau, VN . This role operates on a 'Hybrid' model, requiring a mix of in-office and remote work. You will be the first point of contact for customers seeking assistance with our products and services, providing timely and effective technical solutions. The ideal candidate possesses excellent communication skills, a patient demeanor, and a knack for troubleshooting. Responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing technical issues, guiding users through problem-solving processes, and escalating complex cases when necessary. You will also be responsible for documenting customer interactions and feedback to contribute to service improvements. A strong understanding of our product offerings and a commitment to delivering exceptional customer experiences are key. This is an exciting opportunity to be part of a growing company and develop your skills in a supportive environment. Key responsibilities:
The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree in a related technical field is a plus. A minimum of 2 years of experience in customer service or technical support, preferably in a call center environment, is required. Strong technical aptitude and the ability to learn new software quickly are essential. Excellent communication, listening, and problem-solving skills are a must. Familiarity with CRM software and ticketing systems is beneficial. The ability to work effectively both independently and as part of a team, adapting to a hybrid work model, is important.
- Handling inbound customer inquiries via phone, email, and live chat, providing technical assistance.
- Diagnosing and resolving software and hardware issues for customers.
- Guiding customers through step-by-step solutions for technical problems.
- Escalating unresolved issues to higher-level support or relevant departments.
- Documenting all customer interactions, issues, and resolutions in the CRM system.
- Providing feedback to product development teams on common issues and customer suggestions.
- Maintaining a high level of customer satisfaction through efficient and friendly service.
- Adhering to established service level agreements (SLAs) for response and resolution times.
- Staying updated on product knowledge and technical troubleshooting techniques.
- Participating in team meetings and contributing to the continuous improvement of customer support processes.
The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree in a related technical field is a plus. A minimum of 2 years of experience in customer service or technical support, preferably in a call center environment, is required. Strong technical aptitude and the ability to learn new software quickly are essential. Excellent communication, listening, and problem-solving skills are a must. Familiarity with CRM software and ticketing systems is beneficial. The ability to work effectively both independently and as part of a team, adapting to a hybrid work model, is important.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative - Technical Support
200000 Phuong Son
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an enthusiastic and customer-focused Customer Service Representative specializing in Technical Support for their operations in Thai Nguyen, Thai Nguyen, VN . This role is key to providing exceptional assistance to customers experiencing technical difficulties with our products or services. You will be responsible for handling inbound customer inquiries via phone, email, and chat, diagnosing technical issues, and guiding customers through troubleshooting steps to resolution. A critical part of the job involves patiently explaining complex technical information in a clear and understandable manner. You will maintain accurate records of customer interactions, issues, and resolutions in the CRM system. Identifying recurring technical problems and escalating them to the appropriate departments for further investigation and improvement is also a key responsibility. The ideal candidate will possess excellent communication and active listening skills, a strong aptitude for problem-solving, and a patient, customer-centric attitude. Previous experience in technical support or customer service, preferably within a tech-related industry, is highly advantageous. Familiarity with common software applications and operating systems is essential. This position offers a dynamic work environment with opportunities for professional development and the chance to directly impact customer satisfaction. Join our team and be the first point of contact for our valued customers in Thai Nguyen, Thai Nguyen, VN .
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via multiple channels (phone, email, chat).
- Provide technical assistance and troubleshooting support.
- Guide customers through product setup and usage.
- Diagnose and resolve technical issues efficiently.
- Document customer interactions and resolutions accurately.
- Escalate complex issues to senior support staff or relevant teams.
- Maintain a high level of customer satisfaction.
- Identify trends in customer issues and provide feedback.
- Continuously improve technical knowledge and support skills.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist - Technical Product Inquiries
033000 Nam Dinh , Nam Dinh
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking a seasoned Senior Customer Support Specialist to provide exceptional technical assistance to our global clientele. This is a fully remote position, allowing you to work from the comfort of your home. You will be the primary point of contact for customers experiencing issues with our complex software products, guiding them through troubleshooting steps and providing comprehensive solutions. Your role involves deep dives into technical problems, collaborating with engineering teams to resolve bugs, and documenting solutions for our knowledge base. The ideal candidate will possess outstanding communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users. Patience, empathy, and a genuine desire to help customers are paramount. You will handle escalated customer inquiries, ensuring timely and satisfactory resolutions. Proficiency in using helpdesk software, CRM systems, and remote support tools is essential. We expect you to maintain a high level of customer satisfaction by delivering prompt, accurate, and professional support. This role offers the opportunity to work with a leading technology company and contribute to product improvement by providing valuable customer feedback. You will also be involved in training junior support staff and developing support documentation. A proactive approach to identifying common customer issues and suggesting preventative measures is highly valued.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex software and hardware issues.
- Escalate unresolved issues to appropriate technical teams.
- Document customer interactions and resolutions in the helpdesk system.
- Create and update knowledge base articles and FAQs.
- Assist in training and mentoring junior customer support representatives.
- Identify trends in customer issues and provide feedback for product improvement.
- Maintain a high level of customer satisfaction.
- Adhere to service level agreements (SLAs).
- Participate in team meetings and contribute to process improvements.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in technical customer support or helpdesk roles.
- Proven experience troubleshooting software applications.
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with helpdesk software (e.g., Zendesk, ServiceNow) and CRM systems.
- Ability to work independently in a remote environment.
- Patience and empathy when dealing with customers.
- Technical aptitude and a passion for technology.
- Experience with remote support tools is a must.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service
Hanoi, Hanoi
Trường Mầm Non - Tiểu Học - THCS Đức Trí
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
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6
Remote Customer Service and Technical Support Specialist
68000 My Tho, Tien Giang
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking dedicated and customer-focused Remote Customer Service and Technical Support Specialists to join our expanding team. This fully remote position offers the flexibility to assist our valued customers from the comfort of your home. You will be the primary point of contact for customers, providing exceptional support, resolving inquiries, and troubleshooting technical issues related to our products and services.
As a Remote Customer Service and Technical Support Specialist, your core responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will diagnose and resolve technical problems, guide customers through product features, and provide solutions to ensure their satisfaction. Maintaining a high level of customer service and building positive relationships are paramount.
Key duties involve accurately documenting customer interactions and issues in our CRM system. You will escalate complex technical problems to the appropriate teams when necessary, ensuring follow-up and resolution. Proactively identifying customer needs and providing helpful information or resources will be part of your daily tasks. Staying up-to-date with product knowledge and company policies is essential for providing effective support.
The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in customer service or technical support is highly desirable. Strong problem-solving skills and the ability to troubleshoot technical issues are required. Familiarity with CRM software and ticketing systems is a plus. You should have a reliable internet connection and a quiet workspace conducive to providing excellent customer service.
We are looking for individuals who are highly motivated, adaptable, and committed to delivering outstanding customer experiences in a remote setting. If you are passionate about helping people, possess strong technical aptitude, and thrive in a customer-centric environment, we encourage you to apply for this exciting remote opportunity.
As a Remote Customer Service and Technical Support Specialist, your core responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will diagnose and resolve technical problems, guide customers through product features, and provide solutions to ensure their satisfaction. Maintaining a high level of customer service and building positive relationships are paramount.
Key duties involve accurately documenting customer interactions and issues in our CRM system. You will escalate complex technical problems to the appropriate teams when necessary, ensuring follow-up and resolution. Proactively identifying customer needs and providing helpful information or resources will be part of your daily tasks. Staying up-to-date with product knowledge and company policies is essential for providing effective support.
The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in customer service or technical support is highly desirable. Strong problem-solving skills and the ability to troubleshoot technical issues are required. Familiarity with CRM software and ticketing systems is a plus. You should have a reliable internet connection and a quiet workspace conducive to providing excellent customer service.
We are looking for individuals who are highly motivated, adaptable, and committed to delivering outstanding customer experiences in a remote setting. If you are passionate about helping people, possess strong technical aptitude, and thrive in a customer-centric environment, we encourage you to apply for this exciting remote opportunity.
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Service Team Lead - Technical Support
10000 An Cu, An Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking an experienced and motivated Remote Customer Service Team Lead to oversee their technical support operations. This fully remote position offers the flexibility to manage a dedicated team of customer service professionals from anywhere. You will be responsible for ensuring exceptional customer support, driving team performance, and resolving complex technical issues for our clients. If you have a passion for customer satisfaction and strong leadership skills, this role is for you. Key responsibilities include:
- Leading, coaching, and mentoring a remote team of customer service representatives.
- Monitoring team performance, setting goals, and conducting performance reviews.
- Ensuring timely and accurate resolution of customer inquiries and technical issues via phone, email, and chat.
- Developing and implementing customer service policies and procedures to enhance efficiency and customer satisfaction.
- Handling escalated customer complaints and resolving them professionally and effectively.
- Analyzing customer feedback and service metrics to identify areas for improvement.
- Training new team members on product knowledge, support processes, and best practices.
- Collaborating with other departments, such as product development and sales, to address customer needs.
- Creating and maintaining a knowledge base of common issues and solutions.
- Driving a culture of exceptional customer service and continuous improvement within the team.
- Proven experience in a customer service or technical support role, with at least 2 years in a leadership or supervisory capacity.
- Strong understanding of customer service principles and best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with CRM software and ticketing systems.
- Ability to manage and motivate a remote team effectively.
- Proficiency in technical troubleshooting and issue resolution.
- Strong organizational skills and the ability to multitask.
- A customer-centric approach and a passion for helping others.
- Ability to work independently and adapt to a dynamic remote work environment.
- Fluency in English is essential.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Supervisor
410000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Service Supervisor to lead their support team in Thai Binh, Thai Binh, VN . This role is crucial for ensuring exceptional customer satisfaction and efficient resolution of inquiries. You will supervise a team of customer service representatives, provide training, monitor performance, and handle escalated customer issues. Key responsibilities include developing and implementing customer service policies, analyzing customer feedback to identify areas for improvement, and ensuring adherence to service level agreements. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. You should have a passion for helping customers and a proven ability to motivate and develop a team. This is an on-site position that offers a stable and supportive work environment. You will be instrumental in maintaining high standards of customer care and contributing to our client's reputation for excellent service.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage a team of customer service representatives.
- Provide training, coaching, and performance feedback to team members.
- Handle and resolve escalated customer complaints and issues.
- Monitor customer interactions to ensure quality and adherence to service standards.
- Develop and implement customer service policies and procedures.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure timely and accurate responses to customer inquiries across all channels.
- Maintain a high level of customer satisfaction and loyalty.
- Collaborate with other departments to resolve customer issues effectively.
- Prepare reports on customer service performance and team productivity.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 1 year in a supervisory role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer service software and CRM systems.
- Ability to handle difficult customer situations with professionalism and empathy.
This advertiser has chosen not to accept applicants from your region.
9